Thank you for the help today Lupe you’re awesome. Been here a few years now Lupe has always been kind and helpful great service. Always great
Great Customer Service. Property well maintained. Only reason I gave 4 instead of 5 is because of price increase. Lupe the manager is very helpful and is able to answer any questions related to your storage unit.
Lupe helped me rent my storage unit
Just spoke with Lupe over the phone As the elevators were not working, nor did they have an estimate of when they would be. Requested a refund as The contract isn’t being fulfilled as described/advertised. To which Lupe‘s response was the elevators, are not something They advertise on their page. Lupe states that these are a courtesy only and they do not use them for advertisement on their units. With that in mind, Lupe refused to return the $29 Admin fee. Lupe, please take note of the screenshot attached FROM YOUR WEBSITE which clearly states remote access will be given directly after payment to the gate and elevators. Just a suggestion, maybe have full knowledge of what your own website states prior to becoming extra arrogant and refusing refunds Without even checking what Your customer is stating was noted on YOUR website. This was something that was specifically searched for when selecting the unit due to a disability. I hope you have the day you deserve, Lupe.
Renting at this location had been great. Lupe provided excellent customer services she always answers all my questions and concerns. I’ve seen her around the property helping other customer and keeping the area clean she is a really good manager always providing great customer service
Arni at the Stanton 10792 Knott Ave., Stanton, has been amazing time and time again. He is very responsive, always eager to help, knowledgeable and can solve problems. He is management material. There was a mixup with the storage information and pricing advertised. He found the root cause and notified Facilities to fix the problem. Each time I call with a concern or request, he handled it immediately with ease and professionalism.
Lupe helped me rent until over the phone. She was very nice and very helpful, I’ve been helped by her in the office as well she is very friendly and attentive
Lupe walked me through the property, was very helpful and detailed
Lupe helped me rent today. Walked up to the storage. Very respectful and professional.
Edgar muy atento muy amable me ayudo Asta bajar el systema para entrance sin problemas he is very Good.
Very helpful, and straight forward.
Lupe, she is the one who I got to talk to today, she has been the one to go above the normal when you need help. I feel like my question was answered in the most professional way.
Lupe & Edgar were very helpful the last few times I’ve had issues with my lock. Thank you for you wonderful client support.
The manager Lupe is always very helpful and very friendly
Lupe helped me rent today very helpfull
Shout out to the manager for helping me out with my stuck door. Thanks.
It’s full of bugs and spiders
It’s a pleasure to stay with Public Storage
Store manager is very helpful and professional
The Unit is clean and nice, and very safe
I am very happy, and definitely recommend to my friends, and family
Thank you so much 😊❤️👍
Edgar thanks for the help. Your awesome
Arnie was very professional, I will be recommending to others!
Lupe was sweet she did everything and showed me everything very politely and very nice
Jeff was here and present and did everything in his power to make me a happy customer today. Thank you, Jeff for being so informational and helping me with my unit!
Jeff,Lupe, they are so kind,knowing we'll about their job.Best!!
Excelente lugar y excelente servicios de la señorita Lupe que me ayudó para rentar el storage muchas gracias
Lupe the manager was very helpful today
Lupe is awesome, nice and professional!!
Lupr helps me making payments in office for the last few years she has been nothing but amazing she's great answering all my questions and concerns
Lupe helped with prorated questions great customer service
lupe and Nicole were wonderful. so kind and helpful. like my neighbors. good customer service. they should get promotions for being so genuine.
Lupe was very sweet, helpful & informative as she set me up with my new space. Thank you Lupe! 🤩
Lupe helped me complete rental online in office she was very helpful with my needs
Lupe exceeded our expectations. Very knowledgeable.
Thanks for all the help Edgar. Keep up the good work.
SHOT OUT TO PETER MARTINEZ FOR A GREAT JOB IN SERVING MY AUNT AND I. VERY KNOWLEDGEABLE, WILLING AND VERY PATIENT WITH US. GREAT PRICES ALSO, WE CHECKED OUT ANOTHER STORAGE AND IT WAS WAY TOO MUCH FOR THE SAME SIZE. PETER NEEDS A RAISE💯 THANK YOU
I had questions about storing my belongings. Was greeted by a employee named Lupe. She was very professional, kind, and patient with my questions. She demonstrated that my belongings can be locked / secured within their units without any concern of burglary. 10/10 would go back for that outstanding customer service.
Lupita is the best manager!
This public storage is top-notch! Clean and secure facilities, helpful staff, and convenient access. Trustworthy for all your storage needs. Thanks, Edgar. 📦🔒👍
This location has been amazing since my rental started. The manager Lupe is always great she answers all my questions and it's always really polite I see her cleaning and always being helpful to other customers great job having her as manager
Thank you so much, Lupita, for your help with my rental
Amazing service and great location, super your the best
Some one stole everything in my unit because management left the showing unit next to mine unlocked. They opened up the unlocked “showing”unit and busted a hole through to my unit. They stole mostly everything, except things that were too big or heavy. All my stuff is gone because management can’t put a lock on their own showing unit.
Mike was awesome. Super quick, knowledgeable and reliable. Thanks for the help Mike
The facility was closing in 10 minutes, so I rushed to the office with my Husband. We saw Lupe leaving the front office. When she saw us, I was surprised watching her walk back so calmly to the office and assisted us right away. I thought she was going to say they were already CLOSED. She explained everything in detail, was humble, and didn’t feel rushed by her either. She made everything easy and simple for us. Thank you, Lupe!
Really good service 5 ⭐⭐⭐⭐⭐ to Lupe!!!
Really great storage place! Use of tech instead of codes is awesome. Really clean.
Great Customer service, Lupe was very helpful and answered all my questions she patiently walked me through the whole process A+++ good place for all yoir storage needs
I am sure you guys p for a reviews package for your 5 star rating because your so called manager is rude when not even give his name keeps us off the premises for no reason no explanation Sadie's going to call the police I use the gate code to get in was doing nothing wrong he was very unprofessional very rude. Go somewhere else is places in
Lupe was very helpful in setting my account and access to my storage space. Thank you!!
Lupe me enseñó espacios y me enseñó de renta
Professionals kind it's clean they show you how to work the codes they explain to you how things work they are so professional I just love them I would recommend them if I would give eight Stars Roy Great person.
Shady, my rental price has tripled in only a few years. Lousy customer service. The customer bathroom is closed a lot.
Excelente servicio , y muy buenos precios ,Lupe nos ayudó mucho !!!!
Lupe help us out great customer service thank you Lupe
Lupe was awesome, great customer service ant attitude, thank you Lupe !!!!
Lupe helped me download the application she’s great customer service helped me fixed issues with my account
The personnel there (Lupe) is wonderful. Every one there is very helpful and willing to go extra to get what makes your transition easy and simple. Thank you!
Shemeika is the best she was so helpful and sweet. I so love her .
Came this morning to rent a unit I experienced the best customer service with Lupe, she was phenomenal 🙌 walked me and explained the process very efficiently she also set me with the application to access the property with my phone
I want to give a shout out to LUPE for all her help. She was super reliant, efficient, & understanding in helping me situate my client into a storage unit despite some mishaps on our end. Thank you for such great customer service lupe ! Also, the units are very spacious & can take up some good space height wise
Lupe was amazing, super friendly and helpful. She keeps this public storage a nice, clean and professional location.
Safely, quality, service, and cleanliness.. simply put, absolute top tier location for storing your valuables.
Shout out to Philippa and Krystle for always being amazing in the office!
Lupe did a very fine job she is a keeper
Lupe helped me a lot to get my unit, she is so kind all the time and efficient.
Five stars.👍🏻💎💫
Lupe es muy amable, me ayudó mucho a conseguir mi unidad, es muy amable y eficiente!!!
This place is terrible. Our unit got broken into from 2 side walls. The walls were kicked in. Looking through the giant holes it looks like several other units also got broken into as well. It was all done from the inside so the unit looked fine from the hallways.
The elevators close on you right away and the sensors dont reopen the door when you are there, then the whole thing locks up and the office workers have no idea what they are doing and blame the customers for it and are rude and slow when they have to fix it, which only requires resetting it. There is no sense of urgency at all when there is an issue.
It looks nice from the outside and the manager is nice but you can put a bow on garbage but it's still trash.
Great customer service experience with Lupe
Rented a unit today with Lupe had a really good customer service experience
This storage facility has been nothing but a big joke from day one. They offer Dolly use yet when I went to get the dolly it was locked up the worker couldn't find the key to unlock it so therefore I was unable to use it 5 minutes later somebody else went up to the front for Dolly use and was given the dolly. Then my password wasn't working and I couldn't get in or out without having to go to the office for help. To top it off they took a payment without my consent when I updated my settings and changed from automatic payment in which I never okay in the first place to no automatic payments. Then when I requested my money be credited back to my card because I'm leaving after 30 days they said I had to wait till I moved out of the unit and then I would be credited that money to my account. They are so unhelpful and just money grabbing belongings stealing pathetic excuse for a storage unit now they close at 6:00 p.m. during Monday through Friday and 5:00 p.m. on the weekend which is ridiculous people don't even get off work until that time so they can't even get into their units when they need to. I will never store my stuff at public storage again ever I don't care if it's a dollar for the first 5 months I will never go there again and I would suggest nobody else go there either.
This is a great place to store your things, Lupe gives great customer service she is very helpful 😀
Lupe has been awesome every time I arrive very helpful 5 stars for her service
Lupe was amazing! She was very helpful and kind.
Lupe helped me set My online account everytime i come to My unit she si ready to help in any way she can i always see her maintaning the location clean. I am glad to have selected this location yo store
Excellent Costumer Service
Lupe was wonderful and very Helpfull
I came to rent a unit today Lupe did such a great job helping me she explained all the process and showed me around to acouple of units to help pick the right one. Lupe you're a great manager
Thanks . Lupe for the help will come back again
Lupe did a excellent job. Very patient and informative. Thank you
Team Lupe!!! All day. Best storage staff I've dealt with in a LONG time...
Here we are a year later and Lupe is still awesome!!! Always helping out where others could care less
The gentleman working the desk 5/23/22 around 10:30 am we very welcoming and informative. Great customer service !
Lupe helped me transfer to a good unit that better fit my needs
Lupe helped me out and it was super convenient and cool!
We needed a storage unit during our move. Came here and Lupe was amazing and helpful.
Lupe was my attendant & she was more than helpfull! Also with a smile & great attitude! I highly recommend this location!
Great customer experience with Lupe she's the best
Manager didn’t care to tell me that you have to use the app to activate the elevator, and I was unable to contact the manager (even using the direct access number) for at least 45 minutes to even know this, thus making me stuck. Is this how you do business?
On Edit: the code system makes the elevator cumbersome to use, and the app doesn’t always work, as someone else was having problems with the elevator. There is no accessible stairs for the second floor units as well.
Received good customer service from Lupe today
Lupe was very help with my issues.
Ive been renting since 2020 Lupe has been nothing but amazing to me since then i continue to rent because of her assistance everytime i have questions about my unit. I recently received an increase in my rent and LUPE helped me transfer to another until that in was able to afford i am extremely happy with THE service she provides
Lupe Lupe Lupe! She’s the best! Give that woman a raise! She goes above and beyond every time I’m there with a friendly attitude and great smile! Thank you Lupe got everything you do!
Came in today interested in renting a unit Lupe answers all my questions and showed me around the property to different spaces that best met my needs she was patient and extremely helpful
Lupe helped us rent today answered all our questions and helped us set up the application to save time opening the gate great customer service
Lupe me ayudo a rentar buen servicio y nos ayudo mucho
Lupe me ayudo a que ne bajara la renta
Justice & Lupe were awesome, they got me set up very easily which was a huge load off of my shoulders.
Lupe took my payment today and everything is perfect!
This location is a good spot, this is my second time using this location. Customer service is good and always helpful. Lupe helped me out this particular time and was knowledge and super helpful. The prices can be better, but overall 4 stars.
The Public Storage Staff at this location is the BEST! Alexis is courteous, knowledgeable, and professional. When I had a billing problem, she jumped on it right away and got the issue corrected promptly. The facility is always clean and well maintained. I highly recommend this Public Storage location because of the great service and friendly/helpful staff.
Great customer service experience from Lupe she answered all our questions and made the rental process easy
The manager Lupe is so helpful and friendly and beautiful!!!
Lupe helped me rent a unit this month she was extremely helpful and answered all my questions
Good customer service experience with Lupe
kind and attentive miss Alexis, thank you.
We received good customer service from lupe
Lupe me mostró buen trabajo
I REALLY have to say, out of all the Public Storages I’ve ever experienced, Stanton is the best one. Lupe has been so incredibly professional and helpful, going out of her way to make sure that our move in and out was the smoothest one. I will definitely recommend her to others looking for storage and hope that the management can recognise her professionalism.
Lupe has been the most brilliantly helpful staff member, throughout our time at public storage she has been extremely receptive and always ready to be of service. Top class, probably top in all of LA. I am surprised, but definitely not disappointed at all. 1000% recommend coming to store at this location. Go lupe! 👍🏻👍🏻
Com Ga roti the best in town and cheap. Good to try.