Public Storage Self-Storage Units at 3010 Wilshire Blvd, Santa Monica, CA

HORRIBLE CUSTOMER SERVICE!!! Nobody works here. The lady said she comes when she wants to. Now I'm trying to move in and all the carts are locked up and no employees.

A clean and well run storage facility that I'd definitely recommend. Staffer Sh'kena was a great help and her smile and good energy helped us get through the afternoon.

Sh'kena Was Awsomes With Assistanting Me With My Needs. Thank You For Your Patience And Do Dillegence She Made My Experience An Easy One. Nice And Friendly Smile . Thank You Again Sh'kena 👍

This Wilshire branch boasts a stellar location, close enough to residential streets and far enough from train stations; you can be sure of you and your personal belongings safety from unhoused community. Access to your unit is allowed for a full 12 hours on weekdays. At least 2 hours to 4 hours more than certain competitors in the area, namely extra space storage. Not only that but their office and tenant access are on the opposite sides of the building, ensuring your privacy and comfort on your visit. They have a loading dock that makes your move-in a breeze. Sh'kena the property manager really listens to you and anticipates your needs without you having to ask. The restroom is always kept clean and stocked. The other day someone clogged the toilet and within the next 24 hours it was back to normal.

Sh’kena is awesome love her energy and willingness to help!!!! 🕺🏾🕺🏾🕺🏾🙅🏾🙅🏾👍🏾

Great service! Sh’kena was awesome with helping me chose the perfect size for my things! Would definitely refer anyone to come here

Shkena is so professional and helpful

Good place to be at !

I love using public storage. They work with you. The customer service is beyond superior. Thank you so much go your work!

The place is clean and great location Sh’kena very helpful

Great experience with Sh"kena she wad very helpful!

Great service with a smile!

Dolores at the Santa Monica location on Sepulveda is incredibly helpful and friendly! Highly recommended!!

Gabriel was very helpful to me today. He was very nice, courteous and shows excellent customer service. Thank you so much Gabriel you are awesome!!

Excellent service; professional, friendly smart, very helpful, highly recommend Sh’kena!

Thank you for the great customer service sh’kena and for helping me find the right size unit! You put my mind at ease and made process fast and easy

Troy was very helpful and got me settled in. Easy to find location, convenient. He showed me how to get in and out and explained the units and building to me. Very welcoming and helpful

What a day I had!! Within minutes of closing, I was able to catch the location and Santa Monica, Ca and came up on the employee by the name of Troy, who really stepped in and helped me at the most critical time. I was deeply appreciated, good personality, and willing to help me the best way he could. I was able to get all my information, my code, and everything I needed to move in with a car full of everything. What a relief!! Troy was a good representation of Public Storage.

Troy and Shkena are awesome! This is a great storage facility. The service is above and beyond. I needed some help moving in and received it. Thank you Public Storage!

Sh'kena is very helpful, and the facility is always clean every time I need to use it. I would highly recommend this storage space.

The team here is always very helpful. We often get team members from other locations that are friendly, knowledgeable and helpful in navigating our rental terms.

ERCAN very professional knowledge and friendly employee , Public Storage lucky to have as a employee thank you

Great experience with Sh’Kena very helpful in all aspects of the facility, Excellent customer service AAA+ service

Ercan was so helpful and made the rental process quick and easy!! He was very informative and helpful.

Ercan is a the best. Dont hesitate the service is great the prices are great.

Good and friendly service. Ercan was very helpful and friendly.

Thx Ercan

Ercan was friendly and professional

Very clean facility, convenient location and the Property Manager, Sh'kena is friendly and helpful.

Overall this is a good storage facility until you need assistance. Heads up they actually close 20 minutes before the listed time. This makes sense, except today I got scolded on the phone by an exasperated manager who clearly thought I should know better. This is in line with all the other rude and unhelpful employees at this site. Great location, terrible customer asassistance.

Troy was amazing!!! He even gave me the consideration of waiting for me to get to his location. He was kind, considerate, and exhibited excellent customer service!!!

Troy is the best person in this place!!! Amazing

Troy was fantastic - so helpful. I’m super grateful to these guys and the experience I’ve had as a renter! Would recommend.

Shake a and Troy were fantastic.

Troy is amazingly professional and gives great customer service.

Troy was very helpful and helped me find what I needed!

Shkena was amazing, she made my move in expensive quick and easy. She was so helpful and nice

Shkena was so helpful like always. I had an issue with my unit and she went out of her way to resolve the issue. This woman deserve a raise. Very professional Property Manager

Avoid this location. There are many locations avoid this location. No way this location is 4 stars

I am incredibly impressed with Sh'kena the employee that works at the Santa Monica on Wilshire Public Storage. Sh'kena went over and above to assist us because we lost are keys to the storage unit(both of them). It was a time sensitive matter and she helped us expedite the locksmith in one day, she had it done!!! Thank you Public Storage for having such a professional and well equipped employee!!

Excellent service, quick and easy!

I have never had an issue with Public Storage. I rented a second unit in Santa Monica, I have had one in Miami for over a year. I don’t understand why property managers in a storage unit have to be rude or confrontational, honestly I wish I would have asked the name but I have been so stressed this week that I couldn’t even think on that. I came in with my truck I had to move out from my place because I haven’t been able to find a new one, decided to put everything in storage. As soon as I got to the storage location I noticed right away that the door for loading the trucks couldn’t stay open. (IF YOU ARE LOADING AN APARTMENT DONT COME HERE) It’s one of those doors with sensors or something. I know those doors can be locked to stay open if you need to, but as soon as I asked the manager she said they had work to do in the elevator and that they had other stuff to deal with, which I WAS NEVER INFORMED ABOUT via email nor text. She wasn’t even allowing the elevator people to do the work because “they didn’t had an appointment”, she was confrontational with me and with the elevator technicians. I got close to the office to talk to her in private she kept me at the door, didn’t let me come into the office and just said NO! Then I’m there trying to load my things and my moving company guys were trying to keep the door open to move things back and forth. I said I REALLY NEED THE DOOR OPEN, or else I’m going to be here for 6 hours. She immediately got aggressive and responsive, that I was going to mess up the door that was ALREADY NOT WORKING PROPERLY. Then she kicked me out, she said I had to leave and I said okay I’m just going to grab my things. She started calling me immature and a child. Yes I look young but there’s no reason why some manager has to call me immature just because im not accepting her denigrating attitude. Then I got upset and I did tell her “if you would have let me come in the office and talk to you I wouldn’t have to be here talking out loud in front of everyone”. I’m not sure what problem this woman has with Latinas or younger women or whatever her insecurity is, but she can’t be dumping her issues on the customers of a company where she’s just an employee. I do not recommend this location AT ALL unless they start training their staff better or change the property manager. I left the storage unit open and I’m waiting for a refund for my storage unit. There’s no way I would ever come back there or recommend it to anyone. I believe people have to start realising that it’s not PERSONAL! I’m not your friend or partner. I need to put my things in, I paid for the service, provide the service the best you can. Don’t put your personal agenda on customers because we don’t care about your personal issues, we have things to do. PERIOD.

Sh'kena was so helpful and nice. She is a hard worker and keeps her building clean. She is very knowledgeable and made my move in experience awesome. I would recommend this location any day

Troy explained everything so well and helped us have a seamless move-in experience. I’ve had other storage spaces but highly recommend this one.

Thank you so much Ercan for the amazing customer service and making me feel valued during my experience

Sh’kena was Amazing!

Sh’Kena was very friendly, professional and helpful. I would definitely refer friends and family to this location. Rare to see a nice smile these days. Thank you for the excellent service and info Sh’Kena.

I love Public Storage as they have reasonable prices, and their facilities are kept clean and safe for my belongings. The Property Manager, Sh'kena, is always professional, friendly, and helpful for my family and I. I would definitely refer my people to this location.

I would recommend this place. Great customer service, sh'kena Was so professional and kind.she went out of her way to help me.

I just wanted to leave a review to say that Sh'kena was very helpful today. Answered all my questions about storage and helped me pick the right unit that I need for all my items.

Troy, the property manager, is amazing. He went above and beyond in terms of customer service. And was so helpful in helping me coordinate my move out, after I had already moved out of state. Would give 6 stars for him if I could!!!

Troy is the best! I dreaded going through a transition involving Public Storage in New York City, but he handled it quickly, expertly, and with compassion. Highly recommend this location.

Bad service I don't recommend this location 😒...

I was in the storage twice this month, and Sh’Kena it was very helpful with me , she help me a lot , she is wonderful person and friendly, very professional , thank you so much .she is the best keep her in that position or better than that .

Sh’kena was so lovely in assisting me. Super friendly and helpful, made the process that much better moving into my unit. Highly recommend!

The elevators at the Santa Monica location are up and running.

Sh'kena was extremely helpful! She answered all my questions. Manages the store very well.

I would like to say that Sh'kena was so friendly and knowledgeable. I appreciate all her help. She was so much help. Her customer service skills are really awesome!!!!

The customer service was phenomenal and extremely professional. I was having a stressful day and Kena made it better. She was very knowledgeable and understood her position. Gave me valuable information. I highly recommend her facility. She's amazing!

What a professional establishment, friendly and knowledgeable! Thank you so much Sh'kena!

Wonderful service very helpful attention to detail shot out to Sh'kena for all her hard work

Came in to get boxes, they have a great 👍 discounts and Manager Michelle was very nice and friendly she went above and beyond to explain all the discounts and showed me what is best to use. Best customer service experience

This facility is absolutely great Michelle does a wonderful job so neat and clean keep up the good work Michelle

Ercan was excellent!! Incredibly friendly and accommodating. Hugh recommend!

Thank you Michelle for your help.

For more than 40 years I have depended on Public Storage for reliable storage solutions. While the workers at Public Storage have always been professional and competent, Ercan (at 3010 Wilshire in LA) has impressed me the most. This past week he stayed late to help us unload a truck when we were running short on time. Ercan provided the valuable help out of the goodness of his heart and refused a tip. America needs more service-oriented workers like this! Public Storage is very fortunate to have Ercan on its team!

The customer service was phenomenal and extremely professional. Having a stressful day and she made it better. She was very knowledgeable and understood her position. Gave me great information. I highly recommend her. Michelle is the best.

I would like to say thank you to nan for the help with the tape and the boxes

Nan did such a awesome job and gave me excellent customer service she made my experience easier

Excellent customer service at this location. I spoke to Angie location Manager and resolve my issue immediately!

Decent rates for the area. Access hours are limited. Elevator services all floors and loading dock makes moving storage easy.

Larissa was so helpful and informative!

I went in today to ask about my payments and Larissa was very helpful. She answered all of my questions and helped me with my access. Thanks so much again Larissa :)

Larissa was great

Reina provided me with one of the best customer experiences I have ever had! I had an issue with my unit upon move in and she went above and beyond to get me exactly what I needed as quickly as possible. She even stayed a few minutes late to make sure I could move all my stuff in before they closed down for the night. This woman deserves a raise/promotion, if you have the privilege to work with her just know you are in great hands! I will be coming back to this location for all of my storage needs because of the great services of this one employee. Thank you so much.