Public Storage Self-Storage Units at 380 Merrydale Road, San Rafael, CA

I’ve been a good tenant for about 10 years. My daughter and my sister are also clients. Unlike many storage facilities the Merrydale location appears clean and safe. The restroom is the cleanest I’ve ever seen. I’ve always received excellent service from site manager, Ramon. I would like to give a special shout-out to Vivian. She has an excellent attitude, provides amazing service and is extremely polite and attentive. Bothe Vivian and Ramon are a pleasure to deal with. A+++

Vivian was very polite and informative plus patient. Vivian was very helpful. Michelle was also very very helpful as well.

I’m glad I caught the change in price before I was charged. My rent was increased from $111 to $139 for no reason. Ended up moving out, so it doesn’t matter for too long. Overall the facility is in good condition and the unit was alright.

Great

Vivian is the best! She helped me transfer units due to maintenance issues and made the whole situation super easy! The manager of the location is also super helpful and a great person!

The location is clean and well run. Vivian helped me transfer to a smaller unit as my requirements changed. She was fantastic and a huge help. Great customer service.

Don't rent from top level unless you enjoy the elevator commonly being out of order. So frustrating!!!! This year we had 3 months of no elevator and finally fixed. Only a short month later, Again this afternoon no elevator working again. I'm hoping it doesn't take another 3 months to fix the elevator but I'm not holding my breath. General smell of the facility if fair at best. Has an old musty smell maybe with past rodent issues? I've had no current issues with rodents in my unit. Staffing has been friendly and helpful when working with them directly but beyond frustrated with the elevator issue.

Vivian is wonderful!!! She helped me rent a new unit, showed me around and was really great! What a pleasure

Vivian is an unusually vital person who really knows what she's doing. She helped me get the exact storage area that I need against all odds! Please contact Vivian for a shiny and successful outcome.

Great customer service, I highly recommend this place.

Vivian is amazing! The storage is clean and in a decent neighborhood.

Ramon has been such a wonderful help with the move in process, very knowledgeable and professional, I highly recommend Public Storage.

Ramon is a great help you can find in San Rafael with helping with your storage needs I highly recommend this place.

Mika was great setting up the account and getting us a great unit!

The facility manager, Ramon, is highly professional, responsive, and always goes out of his way to provide great customer service.

Ramón el manager es muy profesional y gran ayuda, el espacio muy limpio se los recomiendo para los que ocupen guardar sus cosas, gracias Ramón!

Ramon was super helpful and kind! Excellent customer service!

Vivian was so helpful. She was responsive and made time to show me the super clean and space. She walked me through registering and made the whole experience pleasant!

Ramon is a great manager and helpful highly recommend this facility.

Good service

Ramon at Public Storage was super friendly and helpful. It was a great experience all around.

I recently went to the merrydale Rd location to gather information because I will be getting a storage soon for my employer. I was very pleased and thankful that the women working was able to help and was so kind. Her name was Vivian and I will definitely be getting a storage soon and appreciate all of her help

Upon arriving I noticed a place was pretty clean. The manager Ramon was very polite,helpful and knowledgeable about his skill.

Idk why all the door to the second floor are allways close,

As far as storage facilities go, Josephine is a real professional and runs a very tight ship. She is sweet, smart and takes pride in her work. It's been a pleasure working here and her right hand man Nick. I highly recommend this spot for short term storage.

Vivian was incrediable, helped me out and was super helpful!

Ramon was professional, helpful and very efficient.

We had a great experience with this facility. Clean, well-maintained spaces. Great location. Very friendly and responsive staff. Ramon and Vivien were always happy to help and committed to providing great service. We would highly recommend them.

Ramon was grate and very helpful!

Ramon did a good job at helping

I would choose public storage over extra space any day of the week at least they're honest and don't steal from you or illegally not give access even if you never missed payment! Don't go to Menlo park extra space storage jenica is a thief!

Very good customer service and would recommend everyone to come here for storage

I can't say enough about Roman's customer service at the Merrydale Public Storage location! Great communication and assistance while working through securing storage space! Additionally the facility is well kept, secure, and clean!

Ramon is great, friendly, helpful, professional!

Ramon helped me out with transfer and was very helpful highly recommended

Great place! Nice location with no local traffic hassles. And Ramon? The best. He really goes above and beyond just keeping the place tidy. The thing that's ruining my day, that he most definitely does not have to do, he offers to do. With a smile, natch. I couldn't rave enough if I tried😇

Quick and convenient access. Ramon was a helpful and welcoming. Thank you.

Ramon was very helpful! It’s my first time getting a storage unit and he was very informative and friendly.

Ramon the on site Manger was very helpful and kind with letting us move our storage from a 10X15 to a 10X30 storage which helped us a great deal. I would defiantly recommend Public Storage on Merrydale Road.

Ramon, Manager was professional, proficient and knowledgeable regarding my transaction. The place is clean and well maintained. I feel safe when I am there and my items are secured.

When I got to the facility the gentleman who helped me I was very professional very friendly and I was in and out of there in a matter of minutes with a better understanding of what needed to happen going forward how to pay my unit everything. And very clean secure and I would definitely recommend it to anybody if they are in need of storage facilities. Post

Ramon did an excellent job transferring us into a better space, highly recommend!

Ramon the manager was very professional.and advised me of all details with the unit and is a usmc vet bonus now comes the move in thanks

This place has excellent service. They made not only my initial move-in simple, but I had to transfer stuff to another unit a few weeks later. They were short staffed that morning but the gentleman behind the counter took care of me with professionalism and courtesy. I really enjoy the contact – less Entry. If you have the app it makes it very simple to get in and out and take care of your stuff. UPDATE on 1/3/2023 Life changed for me and I had to move out as I was able to store my items back into my home. The attendant was kind courteous and even put in a note to the corporate office to forgo my payment. I moved out on January 1st so there was a chance I would get charged for the whole month or at least prorated, but the attendant (I believe it was Ramon) took care of it on my behalf. That is GREAT customer service. I highly recommend this place.

Roman was great and friendly.

Most of the public storages staff are very helpful except the one in San Leandro on Hesperian the manager is a thief. All of them except this one are ok avoid THE ONE ON HESPERIAN SAN LEANDRO

Ramon was incredible. He helped me out in a very difficult time, on Christmas eve. He was pleasant, helpful, and kind. Thank you so much for making me feel welcome.

Location is convenient, very clean and safe. Manager, Ramon is incredibly professional, courteous and friendly. Would highly recommend.

Our company recently rented a unit at the Merrydale Rd. facility in San Rafael. The Manager Ramon was very helpful and responsive in getting us set up originally and then helping us out with some invoicing questions recently. This is the second time our company has rented space here and I'd highly recommend this facility to anyone. Thanks, Ramon!

Great experience! Ramone graciously helped me get settled into my new storage unit which is clean and easy to get to. I really appreciated his help in getting me oriented to the space.

Great service provided, highly recommend it!

Ramon at the San Rafael location is helpful, professional, and amazing

Really positive move-in experience!

He was very attentive and smelled really nice!

Ramon was so helpful guiding me through the process of renting a unit for my niece who is relocating back to the Bay Area. I would highly recommend him and Public Storage to anyone looking for a storage unit. Thank you Ramon!

I called to get some info and a guy named Ramon helped me. He seemed to really care which surprised me. It is hard to find storage right now but I always appreciate excellent service-minded people anywhere I go.

I have not moved in yet, but I have had to call the Property manager several times with my 1 million questions and he is so professional, knowledgeable and friendly. Thank you Ramon!! I am moving in soon!

I just had an excellent experience with Ramon at Public Storage. Have been renting a storage unit for seven years and wanted to downsize. I inquired at the office and there was a space available. Ramon made it simple and three hours later I was moved! Thanks Ramon!

I rented a unit here for quite a few years- great storage facility, very secure and always clean. Ramon, the on-site staff member, was really nice and super helpful. Highly recommend this location.

Facilities are well maintained and easily accessed via the Public Storage app. Ramon was very helpful in showing various storage unit sizes to help make the decision and made the move-in process very simple. I recommend it for those looking.

We had a unit here for 2 years. During that time they painted and updated the facility with bluetooth entry as well. It is a great facility. Clean, updated, and super friendly service! Highly recommend.

Currently finding ourselves in the throes of a move that had left us desperately I need of a storage space. After checking out a few different ones, and being the reviews of others, A friend of mine who is not even from here recommended that we try the Public Storage Location Across from the Civic Center in San Rafael We took one look and were sold! Well… renting! But The space itself really is impeccably clean, from the outside to the office, the hallways, the elevator, and pallets and of course the storage units themselves. We looked at three different ones and while all were great, we were able to lock down the one we all vibes with the most. But none of this could’ve been possible without the Manager who we ran into as we were trying to figure out how to get in etc. I kind of don’t know what we would have done if everything was not so on point. But Ramon succeeded & did an amazing job covering all the bases, while also truly explaining “the basics“, often the most important details that often get overlooked Essentially Ramon’s energy was approachable, very professional, astute & informed & so it was just a really nice surprise to lockdown an official space for our sentimentals and “Joy Sparkers“, while ALSO realizing our Landlord & Go To Boss Man is chill as the Bay… Thanks, Ramon!

Good service and very nice and helpful people, both Ramon and Arizona.

Super efficient, professional, helpful and knowledgeable service from Ramon. Facility was clean and safe.

Ramone was wonderful to work with. He was knowledgeable, helpful and flexible. We would strongly recommend working with him and using Public Storage on Merrydale Ave in San Rafael, CA.

Very convenient and clean, reasonable prices and bathroom was aways very clean!

Ramon did an excellent job coordinating my rental. I appreciate his thoroughness and great attitude! He keeps this property in good order! Thx!