Public Storage Self-Storage Units at 3255 San Pablo Dam Road, San Pablo, CA

Sadly have to update my review due to access issues. One of the main reasons I picked this facility was the ability to bring things after work. With such limited access due to doors only being opened while someone is on site, it feels like I'm paying for services I'm not getting. There have been no communications on an ETA for the access to restored. Devante did a great job getting me set up with the right size unit!

I loved my experience here and Davonte made things go smoothly every time I visited.

I come to this location regularly to pay rent on a space at another location. I really appreciate the customer service that I am provided by Laurie. I wish I could give more than 5 stars!

Public storage was raising my rent exorbitantly and Devonte was able to lock in my rent at the price I could afford for the next three months so that I could figure out a plan. Thanks to Devonte I don't need to move my stuff out and find a new unit. This guy actually cares.

Always great service! Davonte and Laurie have always been so helpful and kind. I’ve done two transfers at this same location and have moved far and still continue to keep my stuff here. Very clean and safe!

I had a great experience renting a space at this public storage. The facilities are clean and safe. They are also very secure. The staff are excellent. They were very helpful in selecting the right unit and gave me a terrific rate. They were very polite and professional. They also helped me when I forgot the code and quickly came to my aid. Very unusual to get this kind of service at other storage stores places. I really appreciate it and would recommend to anyone.

I had SUCH a wonderful experience at this Public Storage location. I’ve moved around a lot and have used many different storage facilities over the past few years, and I think this is THE most pleasant and effective experience I’ve ever had. Davonte was professional, kind and super informative, offering me tips and helpful hints on the move-in process, details about the property and surrounding businesses in the area. He even came to the gate without my asking after I walked away to access my unit for the 1st time, to anticipate any issues I might have with navigating the access system. All in all, this location and Davonte are excellent at what they do. The facility is clean, well-lit and easy to use. I highly recommend Public Storage over their competitors. Thanks, Davonte! :)

Super professional, clean, and secure!

I'm typically not the type to leave reviews (good or bad) however, I just had to take the time to acknowledge the exceptional customer service I received from Ms. Laurie and Davonte at Public Storage. They both worked with me through a complicated situation involving multiple units. On top of being extremely knowledgeable and competent, Davonte and Ms. Laurie displayed nothing but kindness and patience through my experience. A+ customer service! Thank you both!

Davonte was very helpful and informative, all my questions were answered.

Laurie and DaVonte at Public Storage, they both are the greatest! They really know their stuff over there and are so very professional. The best store around I think. They always help you to stay on top of your storage pay schedule and they inform you of any upcoming issues regarding PS. Thank you so very much DaVonte and Laurie!. Have a great day and week ahead!!! Kh🌻😇🙌🏾👏🏾

I worked with both Constance and Davonte to secure a storage space today and they were both top notch in the way they worked with me. Two professional individuals who were genuine in making sure I was all set with what I needed. The unit was perfect too.

Devonte has been extremely helpful with this entire process. The place is clean, orderly, and organized. Once you figure out the elevator situation, it's a breeze!

Just moved into this storage unit and Davonte was super nice and helpful throughout the process!

Amazing property and even more amazing manager in the office. Go see Coleman and rent your extra closet today!!! I love my extra space and extra closet today!

My experience with Laurie was grate even though it was time to go home she made sure she took care of my first.. so I'm here again today to give her the 5 stars if they where more I'd give them to her to. Thank you lourie

Laurie was the most amazing person I’ve encountered in my move. Very personable, friendly and knowledgeable. Everyone should have her as a resource for when moving. Did I say she has the best sense of humor. She definitely helped me immensely!!!

Davonte and Laurie have been so nice and helpful, the competitive pricing for a large space has been amazing. Thank you

Really liked the cleanliness and great customer service by Davonte that was provided. This was a temporary rental but will return for sure if need in the future.

The staff is very courteous and helpful. The place looks new and is conveniently located for people living in Lamorinda.

Davonte was really nice gave me all the info i need really nice guy .

Laurie is the Best

Davonte is amazing!!! Very professional Very friendly Only issue is the Glass door at the bottom needs a key access and sometimes it doesn’t work during access hours. Please fix this ASAP

We had a great experience. The gentleman that helped us on Sunday was very knowledgeable, professional, friendly and patient with us even with it being very busy. This location was extremely tidy and clean also. Highly recommend!!

Through the whole process Davonte was great. Kind and patient explaining everything with professionalism. I recommend him and the San Pablo Damn location. Very clean also!! Thank you Davonte

I would like to start by saying the staff here are GREAT. Friendly and helpful. They get 5 stars. Unfortunately their management doesn't listen to them on several very important items so I cannot recommend this facility. Upper management doesn't care about the service provided and doesn't support their staff, putting customer's safety and comfort at risk and providing sub par service. They literally will not pay to replace carts. This is a basic and expected service and it is wrong not to offer them. For the higher up management, one cart for the entire building is just not ok. Had you told me when I walked in that there was only one cart available, I would have walked right back out again and rented a different storage unit. This is not fair to customers and apparently the management on site don't have the authority to order more carts. So the upper level management really needs to do their job and give the on-site staff the resources to provide full service. We had to unload half a U-Haul by hand while some guy living in his car used the cart for parking lot storage while cleaning out his car. My last storage facility had eight carts available to customers. They chained them up at night so they wouldn't get stolen. The other time I was unloading there was one cart, 2 uhauls and 3 other customers waiting for 1 cart. Also, there really should be a code to get into the building on off hours. If you're a woman unloading things at night, this place doesn't feel safe. There's no security gate or any kind of security until you use the elevators. So anyone can come on the property and anyone can go in the first floor of the building. There is a homeless encampment next door and anyone could be in the building. Rented this facility is just as high as gated facilities but there is no gate. This is another issue with the upper management. The on-site staff say that the upper management state gate is too expensive. However, they are going to eventually lose me as a client if it continues to feel this unsafe and if the cart situation is not fixed. Had it not been a holiday weekend, I would have gone to a different facility over the one cart. It's not fair to do this to the on-site staff and upper management should support them and render the full services expected of any storage facility. Shame on upper management. You raise rents but don't provide any real safety or carts because you care more about money than customers.

Space is well cared for and clean. Davonte was very helpful. Definitely a good experience.

I highly recommend public storage on San Pablo dam road. Laurie and Davonte do an excellent job managing my account and are always there to help with anything I need. They provide personal service and address me by name. I am pleased to recommend them and give them a 5 star A plus rating.

Devonte is fabulous. He's very helpful & willing to help you find solutions if you have issues. I'm not thrilled with the rate hikes, but the service is great!!

davonte is a fantastic property manager very helpful efficient and professional. Due to his persona I will highly recommend public storage where he manages the property he died

Reliable. Safe. Did what I need it to do. Used them for a year. Never had any problems. Davonte is thorough, to the book, and very solution focused. Anytime I needed help he's been prompt to help me solve my problems in the most direct and quickest way possible. Would highly recommend.

Laurie was very supportive and very helpful she made me feel like she new what I needed so I wanted to make sure that she was very helpful thanks

Davonte was incredibly patient and understanding of our storage needs. He took his time, explained everything to us, and got us squared away. If you're looking for prompt and kind customer service, we recommend Public Storage at 3255 San Pablo Dam Road.

Excellent customer service!(which hard to come by these days). Davonte was super helpful/ knowledgeable with my moving experience. Thanks again!

Davonte, excellent service, very professional and helpful. Big smile too!

Great customer service Davonte and Laurie.

This is without question the best storage location. They're all extremely friendly, helpful and always are patient with my questions and needs. This is the only location I'll use. Special thanks to Davonte. He's terrific!

Davonte is an excellent worker, he was a big help in getting my storage for me & showing me around. You guys need more workers like him. Thanks

I have to agree with the other reviews here. When we first stopped by here, we were warmly welcomed by Laurie. She made us feel at home, and advised us to go online for the best pricing. During the course of our conversation, we found out that we bought a house a block away from her! She told us that when she is not here, Davonte would take care of us and that he was really nice. When we met Devonta on move in, she was absolutely right. Both are super friendly, and provide great customer service. The units, Common areas and grounds are all very clean. Highly recommend this Public Storage facility.

Davonte & Laurie are very professional,curtious & very helpful,,thank you

Davonte Thank for your help.

I’m so glad I’m renting a storage space here - Devante & Laurie are so helpful and communicative! I was shopping around different locations and chose this place because of their excellent customer service and the well cared building(s). Highly recommend

Laurie and Davonte have been so, so helpful to us! They’ve been patient in walking us through the process of selecting and renting a storage space, purchasing moving supplies, and setting up our account online for ease of payments and account information. We definitely recommend the San Pablo Dam Road location for all of your storage needs with friendly, helpful staff to assist you!

2nd Update: I received a response from Davonte regarding my review and he helped us with requesting a decrease in rent. We received a small decrease but that adds up and will make a difference in our yearly expense. Again, Davonte was very friendly and helpful and seems to take pride in his work and to be working hard to keep this location a great one. I appreciate this very much. ******* UPDATE: BEWARE!!!! After only 4 months, we received a notice that our MONTHLY RATE is being RAISED BY $100. Based on this, I would no longer be so quick to recommend this place. ******** We have been extremely happy with our experience at this Public Storage location. The property is always clean. The items we store here are dust-free and there have never been any signs of rodent activity (which I have read can be a problem at some other storage facilities). The staff is pleasant and Davonte helped make our recent move as easy as can be. Highly recommend.

Laurie was wonderful in helping me transfer to a different unit!

Devonte was super helpful!. Our church had been renting a unit for a while and with staffing changes over the years we needed a lot of help. He was patient and extremely knowledgeable. Thank you we appreciate your assistance.

I have good and excellent customer service from davonte

Davonte is great!

Laurie is the best! She works to make sure that I have the lowest rent!

Climate-controlled, clean facilities and convenient entry via app/access code.

Davonte was extremely helpful today regarding me rented a storage space unit, I was spending over $800.00 dollar per month for unit, Davonte saved me more than $600.00 dollars a month. Davonte explained the entire process to me clearly and effectively, very patient with me and has a very positive disposition, I will be recommending family & friends to come and rent a unit at public storage.

Everytime I come to my storage Davonte is always so pleasant. I like that he always knows my space number, when my payment is due without even checking the system. He is such a great a person, you guys are really lucky to have him apart of your staff Thank you, Nicole

It been very good to me and I like it

Great help from Laurie and Davonte through the entire process. Customer service the way it's supposed to be!

I had a storage unit here for an extended amount of time, never any problems. Staff was very helpful and nice. I would use this place again in the future should the need arise.

Outstanding Service by Devonte! I recently had the pleasure of experiencing exceptional service from Devonte at your establishment. His attention to detail, professionalism, and genuine friendliness made my visit truly memorable. Devonte's dedication to ensuring customer satisfaction is commendable. Not only did he exceed my expectations in addressing my needs, but his positive attitude and willingness to go the extra mile were truly remarkable. It's rare to encounter such a high level of customer service, and Devonte should be recognized for his outstanding contributions to your team. I wholeheartedly recommend Devonte to anyone seeking a top-notch customer experience. His commitment to excellence reflects positively on your establishment, and I believe he is a valuable asset to your team. Keep up the fantastic work, and please convey my gratitude to Devonte for making my visit so enjoyable!

Davonte and team are super sweet and professional! Will definitely rent here again!

Devante was so awesome 😎

My 10x20 has steadily gone up to 530 a month, if you need storage use it for a month or so till you need your stuff, but any more than that is a cringworthy cost to keep, I moved and was planning on having my stuff shipped, that didn't pan out because the cost to ship was over 6000, add that to the 500 a month I paid to store it and I could buy brand new 4 times as much, it's such a waste coming back right away 5 years later and I'm forced back because I can't afford it anymore. I wasted enough money in storage fees to be able to buy brand new the

Laurie was extremely helpful and knowledgeable, she helped me figure out what unit to get, as well as show me the sizes for units. The storage facility is clean and secure.

Davonte gave the best customer service I’ve known in years

Great customer service. Devonte called me right back when I left a message,answered any questions and made sure the rental process was quick and easy. He always gives 100%

I planned a rather short stay in this storage facility (7ish month) and I have to say it was a good experience. The facility was always clean (even if the neighborhood is a bit sketchy) and Davonte was always helpful and communicative (5 stars just for his customer service) I did have issues with the auto payment which I understand is not necessarily the facility’s fault and I didn’t like how much my rent increased within the 7months I was there. I would still recommend this place if you are in need of a storage space!

I am super happy with the storage minus the fact the rates went up and when I had taken my bed out of the storage it had a weird smell on the plastic which was pressed up against the wall. Other than that the Davonte has been very nice

Davonte was & is the best customer service experience that I have ever dealt with as far as customer service in a long time, he went above and beyond to help us out and show us our unit and the boxes that you have on sale, for 2 dollars lol. So five stars to him. Thank you D 😊

Great service and clean/safe facility! Devonte did a great job!

Davonte is very helpful and awesome. Anytime I have an issue he is always there. I have the best storage unit around 😁

Devante did a great job very informative and professional

I would like to give Davante ( I think that was his name) for the excellent customer service he provided to me on . It was a short planned rental and when we vacated he asked us if there was something he did wrong that prompted us to vacate so soon. I thought that was very thoughtful of him and assured him everything was great! Thank you again for your accommodation. The unit was clean and we were very happy

Great staff. Previous customer for 3 years. I am now second time customer and am pleased this storage facility is as great as it was 3 years ago.

Davonte had excellent customer service and knowledgeable about our the services

Great service, good information, proper walkthrough and preview of units before purchase. Easy entrance . Security seems updated.Davonte is a good employee. Better than staff from past interactions. I would recommend this location over others.

One of the best public storages I have encountered. Davonte is the best!!! He will work with you and make sure you’re getting the best deal. Davonte is here for his customers 100%!!! Make sure you come and see my guy if you looking for a unit! Great customer service! Clean units and property. Best Management you can ask for.

The place is ok, some convenient, but the guy attending there, Levante or Devonte, has horrible customer service. So rude, very impolite.

Had an excellent customer service experience with Esther over the phone today about a concerning issue. She was great.

I have had a unit at this location for a while now. It’s conveniently located, clean and Davonte in the rental office has been SO helpful!! 5 stars all around.

Davonte is super friendly and always willing to help

The manager Davonte was very patient and helpful.

Came in got straight to business. Very friendly, knowledgeable gave me a tour very detailed which is a plus for me Thank you Davonte your Awesome!!

I stored things here for a couple years and was always impressed by how pleasant and efficient the employees are and how clean and safe the location is. Would rent a storage space here again in the future.

Very pleasant experience with renting storage units at PS San Pablo. The facility is clean, I feel safe accessing my unit and Davonte and staff are always accommodating.

The location is very accessible, and it looks like a showroom. The people working there are very prompt, and care about your concerns, and issues. Thank you guys for all your help ! Ana

Friendly very professional and informative

The service has been great. I will miss coming here. Davonte has been real great helping me.

Davonte was super helpful in helping me with my issue.

Highly professional, great customer service and clean facilities.

Public storage is a headache waiting to happen and time consuming; however Davonte made this process quick and simple. He was able to set every up and walked me through all the necessary steps to have me in and out in no time. Definitely recommend public storage on the Damn Rd.

Davonte was professional and helpful with the reservation and move in process.

Davonte Was Exceptional and Extremely Helpful.

Great customer service experience today. Constance was extremely helpful, patient, and thorough in resolving all of my concerns. I know that she was extremely busy, but when she was assisting me, she gave me her undivided attention and was focused only on resolving my issue. I can't speak highly enough of the excellent customer service I received today.

Constance was outstanding! I am moving and ran out of space. She helped me get a storage space to temporarily some Of my belongings.

EXCELLENT WORKER Laurie is the Greatest!!!

Great service! Thank you for all your help!

Very friendly staff (Devonte). Facilities are clean and available as advertised. Received a walk thru of the mobile app which was very helpful.

Very nice place friendly staff got a regular storage! Great work 👍

I can't say this enough - this place is amazing! Davonte was super helpful. I was assisted with everything I needed. I recommend calling ahead of office visit. Especially if Davonte is working. I guarantee you will get what you need or at least assisted with professionalism.

Gave me a map 👌🏽

A shout out for Davonte! We were having an issue and he came to our aid with a solution to our situation and it helped us immensely. His problem-solving skills and professional attitude was of the utmost quality and his concern for his customers truly shows. We have been a long-time customer of Public Storage and we were always treated with courtesy and professionalism, but Davonte went above and beyond our expectations. He is definitely an asset for Public Storage and their customers. Thank you, Davonte!

Laurie was so very helpful and a great human!..(Davante is super cool also but he wasnt there today)..Im moving to a smaller unit..She found me the closest on same floor..She really made it as easy as she could with what was available...its clean its dry.Its out of the way in ElSob but close to freeway still,So usually not real busy which makes it easier to do everything..Thank you Laurie!:)

Clean and well managed with friendly staff. Highly recommend!

The storage unit was clean and climate controlled and my possessions remained in good shape while I was away for 2.5 years. The staff was friendly as well. They have carts to help move your stuff into storage and these carts were recently moved into the actual storage area. It was nice to have the carts accessible at all hours and to not worry about checking those carts out. I recommend the facility!

Devonte was awesome! He was extremely helpful with trying to look at my overall sizing needs and how to make any transfers as easy as possible. We ended up just moving down the hall on the same floor and he did everything to help make it easy. He is also very communicative and really puts the customer first!

Great customer service! CLEAN property. Devante is very informative and helped tremendously with the process.

Customer service is very helpful and pleasant. They explained everything very clearly.

Shout out to my man Davonte who has been really helpful in his work ethic and explanation on how the storage unit works. He shows dedication and thoughtfulness in his job. Keep up the good work brother!✊🏾

Good customer service and well knowledgeable of this business.

I have been coming to this location for 4 years now. Davonte is the best manager I have worked with.

Davonte is lovely, I came in lost didn’t know what size I needed davonte provided me with a brochure with all the sizes asked me what I was storing and suggested I get a 10*15 after showing me how it looked and everything I decided it was the right size I’m excited too start moving in my things since this is my first time storing she made the process easy then I thought it would be.

Thank you guys for all I do, Devonte works hard

Thank you today Davonte for all of your excellent work and I’ll get in the end in the rain and all of the above. Thank you and you are the best.

UPDATE: I have since had to downsize my space at Public Storage. Mr. Davonte went above and beyond to ensure the move went smoothly. God bless him! Excellent customer service as always! Thank Public Storage! We're keeping the review for Ms. Laurie too! Ms. Laurie is always so cheerful and goes above and beyond for customers. The property overall is always immaculate and well kept.

Davonte went above and beyond to help me when my reservation was canceled without notice to me or him.

Awesome service! Devonte was very helpful and simply amazing service. Customer for life

Excellent experience! Team members were awesome. Shout out to Davonte very bring being very friendly and helpful.

I found that this a two person site as I always had to wait to get service. The young man and woman were very gracious and accommodating. I will use PS again. No dust no mice.

I can no longer recommend this establishment. We were not advised properly regarding the contract rules for moving out dates. We moved out on the 2nd and we're charged an entire month. We were given the number to corporate incorporate sent us back to the property manager. BE CAREFUL USING AUTOMATIC PAY. The solution was to dispute the charge with our bank. It was recharged but the district manager waived it. Overall not good experience with the corporate side of things. However, the property manager was helpful which is the sole reason this review has 4 stars.

Devante was informative, polite, and helpful. Downside of these units is that you can't use a padlock. You're forced to use a cylinder lock.

Devante did an amazing job with helping me out. Great customer service.

Devonte was really helpful and friendly and did an excellent job will continue to use Public Storage

Davonte was very informative and polite. Space is very clean

Davonte provided a great customer service experience, he explained in detail the contract and what to expect. Took time to give us a tour of the place. Excellent service.

Thank you Devonte I appreciate you assistance. You were always helpful when ever I needed help. Take care and stay well.

Great experience at the San Pablo public storage. Davonte was super helpful!

Great place,, very clean, very secure premises and Davonte went above and beyond to help me and make sure I was good. Big thanks team

Davonte has been wonderful the whole step through. I had no problems everything went Great. Thanks again Davonte God Bless

My cousin wanted me to good this place a good review

The quality of service and security is excellent and that is why I chosen here

Davonte helped me with my move in registration. He was very knowledgeable about public storage was able to get me moved from my small unit to a bigger unit so smoothly

Davontae was exceptional and very informative.. his attitude was very nice and was helpful.. would definitely recommend.. overall great employee!!!

Good job now I like it 👌

I recently had a surprising interaction at storage. Surprising because my usual dealings with the storage businesses is a negative experience. Not this time. The manager at the El Sobrante public storage, Laurie, not only allowed me to quickly handle a difficult task, but did so with a engaging smile and sharp no-nonsense smarts. I dont write these reviews as a rule, its not my cup of tea. However, today i am inspired to say “Thank You! Pleasure doing business at your site. “

Great customer service! DaVonte was very courteous, and detailed in explaining the different storage options available and what services were offered! Thank you!

The help was great devante was very nice and polite he was very knowledgeable with the service that public storage has to offer I was very pleased with the help and yes I will tell a friend.

Great place, especially if you get to work with Davonte. The facility is clean, bright and well-maintained. Highly recommended.

Super professional, excellent service! 07/07/2022

If there were 100 stars, then both Constance & Davonte would get a 100 each! Constance & Davonte were able to solve a complex situation with our storage and help facilitate another storage unit by excellently communicating and working with each other. Besides their high value added customer service and experience for us, they excelled working as a team. In addition, they came across as great human beings and really connected to us until our problem was resolved.

Great staff and Constance did a great job answering all my questions and was very polite. Highly recommended it.

My experience with Constance was outstanding. She was trying to help me locate some information and would not give up until we were successful. She was very patient and didn't make me feel rushed. She went above and beyond and it was a pleasure having her help me.

I needed to downsize to a smaller unit and Constance at this location was very helpful. She thoroughly explained all of my transfer options and helped walk me through the Public Storage app. Excellent customer service!

The guy Davonte at the counter was really helpful and also made me feel like I can leave my property there. To also top it off he makes sure there’s no trespassers.

Davonte made our first experience at the storage unit very comfortable and clear. The space was spotless and he made the sign up quick and easy. He also has a masterful backwards walk, he clearly knows the space like the back of his hand! Thank you Davonte!

The manager Davonte is very knowledgeable about storage sizes, professional and extremely nice. I've rented two units, but was told I can downsize anytime. Very clean units and enough flatbeds to use. Safe location across from Raley's and next door to a gas station for convenience.

Devonte (spelling) was very helpful with my Saturday move out. He was knowledgeable and very attentive to the premises. I moved out of unit A1201 with ease, Thank you!

I have a really great experience they help me every question i have and it was really easy

Excellent service, safe and clean facility! Davant gave us a tour, helped us choose a unit and even helped us shop for the most affordable rate in the area. Would definitely use again

The location is clean and the staff are supportive, Constance was very helpful in getting me checked in and setup with my storage unit. She definitely goes above and beyond to ensure a great customer experience. I feel safe storing my items here.

Constance was a great help very professional

I had a wonderful experience at this location! It was my first time at any Public Storage... I had quite a few questions and they were all answered by the woman at the desk, Justine. She was attentive and compassionate about my concerns! I will definitely be back!!

Constance was definitely was very helpful throughout the process! Highly recommended.

Very good customer service. Laurie is really good and kind hearted employee.

I had an awesome experience today. Laurie communicated well, she was professional, patient, and helpful. Thank you! Babette