Public Storage Self-Storage Units at 2222 S Delaware Street, San Mateo, CA

Watch out for this place’s bait and switch tactics!!! Got me booking a 10x13 space for $199/month. When my moving team arrived, we figured out the space had no light because of the broken light bulb. The staff claimed there was nothing he can do at the moment. So we switched a 10x15 space with air conditioning and LIGHTS for $292. I was ok with the price change but it should have been a BIG RED FLAG!!! 4 months later, the autopay bill went up to $391 without notifying me. 6 more months later it went up again to $531. If it wasn’t that it went over my set credit card limit, I wouldn’t have found out. This is within less than a year. WTH

Steer clear of this place. What a horrific company. I have nothing positive to say about the facility, people or policies. It's all below average and shady.

We had a great experience at Public Storage in San Mateo! Chris was very helpful, checking on us throughout the process and closing out the unit and account balance after we vacated. Highly recommend this location and Chris for his excellent customer service!

Chris is the man

Great staff help onboarding, great place for storage

Best place in town. Teresa really gets the job done

Teresa helped me sort out all of my questions and get right into a new unit in under 20 minutes. I trust this location and the staff within it.

Almost frictionless transaction, although you do have to be able to use the web.

Very good service, Cesar was very helpful with all of our questions and will go above and beyond to make sure you’re taken care of

Chris & Oscar were very helpful

Think twice about using this facility (or at the very least ask them if they’ll guarantee pricing). Bait and switch! I came into my storage unit at $205 a month and three months later it was raised to over $250 and before my first year was up into the mid $300s. That’s a huge price increase in less than a year and clearly it’s because they can get away with it. Once you stuff is in their storage unit, you’re less likely to move. The facilities themselves are fine and the man who works there is pretty consistently available, but not very helpful. It’s like he’s not too sure of what’s going on there and his answer to everything is “I don’t know. It has to go through the app.” I see there are a few other reviews that talk about the bait and switch policy and I can’t believe there aren’t more but assume some people just don’t notice how much their rates have gone up . Since I’m on auto pay, it took me a few months to notice.

Team very helpful

La persona k me a yudo se Yama Chris fue muy Bueno me ayudo a entender el proseso de rentar un storage i responder las preguntas k tenia sobre k storage agara muy buen servicio

The space is very clean and accessible. The staff are really helpful. When I moved out and had a lot of unwanted boxes, Oscar helped me throw them away. Really good service!

Oscar is friendly warm and incredibly efficient. I’ve dealt w him for years and probably the single reason i have continued w PS over the many years. Give a raise a promotion. He deserves it and so does PS customers.

Very helpful. Very friendly. Showed us a variety of units and made special arrangements to get us a specific unit that we wanted. If there was a six star rating I would have given it

Chris was very helpful and patient! Great service!

Chris and Oscar provided great customer service !!

Always accommodating

The staff here helped me figure out a solution for my vehicle storage needs. Teresa & Oscar were kind, efficient, & customer focused. I appreciated that they were both professional and personable.

Thank you and shoutout to Teresa for her professional customer service to help finalize the unit that best suits my storage needs. Even though I can see she's busy accommodating other clients, she still makes me feel welcomed, gave me necessary information and provides smooth service to my request without much hassle. Public Storage should rewards Teresa for her professional service. The storage unit with climate control in the main building is clean with lighting and AC. There are 2 entrance to the main storage building with parking on both sides, so that you don't have to walk as much. The picture attached is a 10x10 storage unit.

I couldn’t be happier with my experience renting here at public storage in San Mateo County. Customer service front desk. Teresa very helpful always with a small, Very knowledgeable thank you.

Teresa is the best. Highly recommend

Great business. Especially from Teresa. She goes above and beyond, and manages everything with grace and professionalism

Great place, great staff. Teresa is always there to help and support with all my storage needs

Teresa was super knowledgeable. She helped me get my account sorted out. She was super patient. This is also a great property to rent. She manages the building very well

Complete bait and switch. Signed a contract for $133 a month and they increased by $53 after six months. I have another location that increased $10 after over two years. DO NOT store here unless you are okay with huge rate hikes.

Highly recommend. Teresa is so awesome and informative. She knows her job and very professional

Very helpful, clean, and responded quickly .

Great asset for your company

BEWARE!!! If you rent for over a year, you are subject to ABUSIVE RENT INCREASES AND NO PRORATED RENTS! Once you have moved in, and it is time for a rent review, (usually once a year, but can happen at any time) they will dramatically INCREASE your rent! In 2022 I was hit by a 28% increase! For a 10' X 19' unit, the rent was almost $10,000/year. After time, you can end up paying more than TRIPLE what a new renter will pay for exactly the same unit! When you get hit with a rent increase, my advice is to shop around with the competition. Even if it is a hassle to move. Or even give in your notice to vacate, then reserve another unit in the sane facility. New renters always get a price break. No bathrooms available, nor dumpsters. They do not want to make it easy for you to get rid of stuff. Onsite garage sales are NOT allowed. You cannot have people showing up to buy your items. However, you can certainly arrange beforehand to have people come in to look at your stuff and make bids, and have them cart their purchases away. A couple of battered 4-wheel carts might or might not be available, so bring your own handtrucks, or rent them from "Home Depot" if you have many items to move. ALSO, they do NOT PRO-RATE rents! RENTS ARE MONTH-TO-MONTH. If you use your unit for only a day out of a month, and then vacate, you will have to PAY THE ENTIRE MONTH in ADVANCE! Else, your unit will put on lien after a month. YOU HAVE BEEN WARNED!!!

Teresa was super helpful and got me into a storage unit quickly. I love this facility because it has climate controlled spaces, parking and well maintained building. Happy to know my things are there. Thank you!

I am an old customer in this facility. I love the cleanliness and the professionalism of the staff here. Special mention for Teresa. She is a problem solver, super efficient and total professional.

Good location, clean and pleasant neighborhood

Teresa helped me complete my rental. She’s awesome

Teresa in San Mateo was very professional and helpful. There was an issue with the storage due to rain but she made sure I was informed and took care of all my concerns. The whole team in this place are super nice and friendly. I’m glad I chosen this place. I highly recommend this place. ❤️

Love how big the storage is

The guy who helped me get a unit was extremely accommodating and helpful. Later when I was moving my stuff, he ran to my car to let me know I had forgotten something on the side of the entrance. Incredibly thoughtful guy. This location is close to a lot of main highways and streets like El Camino meaning it’s highly accessible. The facilities were clean and the area felt safe.

This team was awesome!!! I came in because I couldn’t finish my rental agreement online and the team here helped me finish and complete it super quickly. Thanks Emily and Rose, you guys rock!!!

Unit was broken into. Received a call from a property manager who noticed at least 6 others who had been broken into. She said it's very common and that if I had insurance, I would have had to itemize every item with receipts in order for my claim to be valid. They are instructed not to tell customers to itemize when they purchase the insurance. They are also required to purchase insurance. After the break in, I had to go look at the unit and call the police. The police asked if there was any video footage. Unfortunately, this location had an issue and the video cameras didn't actually work. And, they are only outside where it is really no use. I had to leave my things in a unit that had a broken door and no security. They had no other units in the area and if I wanted to get another unit, I'd have to hire people to help me move all my things. I'm being charged monthly, but I don't have a functional door. They refuse to stop auto-payments and say that they've now put a work order in but have no idea when my door will be replaced. It's been at least 2 months since the break in and still no idea when my unit will be secured. The property manager told me to call corporate customer service and the corporate customer service agent was very rude and said they couldn't' do anything. The property manager has since left Public storage and she clearly wasn't happy with how the corporate team handled these cases.

I just wanted to say that this property is well maintained and the staff here is extremely helpful. I came in to inquire about a unit and Jesse was really knowlegeable and gave me some insight on what I might need. He was an extremely cool guy and I appreciated his help and I recomend this place to anyone who needs a storage unit.

Wow! Jesse was such a delight helped me through the whole process and found me a great unit would highly recommend!

I wanted to give two thumbs up to Jesse at San Mateo Public storage for helping us out with our public storage payment issues. He is a kind and thoughtful person and I know is a valued employee. Many thanks Jesse. God Bless you . . .

I would just like to share that I value and trust this Public Storage! On top of the convenient location, the premises are always safe and clean. The Manager Jeffe there is truly world class, he takes time to listen to the customers concerns and offers solutions with tact and poise. Spend your money here, you won't regret it.

Jesse and team here is amazing at taking care of their customers.

Friendly staff very clean place