Lila customer service was amazing very understanding she me with everything I was asking about with no problem
Lila showed amazing customer service. She helped me in every way possible and I’m so grateful for her patience with me. She was professional, kind and understanding! She needs a raise for sure!!! Thank you Lila🙏🏾
Adriana- she’s amazing. Such a wonderful asset to the company and PS has treated me well. When you need good service, it’s so refreshing to get it! Thanks Adriana.
I had great experience good customer service with Dawn very helpful and very understanding
La senora adriana nos attention hoy y es una persona muy amable y muy atenta estoy muy bien agradecida con ella me ayudó en todo
Marvin is extremely helpful in helping me set up with my own storage unit. He answered all my questions and even showed available units to help me decide on the right size for my needs.
Renting process is a breeze and he answered all my questions.
I would definitely recommend this location if you are looking for a storage unit.
This was my first experience ever renting a storage there are ridiculous miscommunication with what ever 3 party books I was told if I opened a storage on the 14th of the month my next payment wouldn't be until the 14th of the following month now I am being charged a late fee on top of a whole another month I am extremely unsatisfied with the unprofessionalism and false advertising your employees stood know the guidelines you guys obviously need more employee training o stars
No handicap accommodations .Elevator out of order. No available carts
Lila is a great addition to Public Storage at this location. Every time she goes above and beyond to assist and you can tell she cares about her customers and the location she manages.
Increase in rates is so unbelievable. My sister rented a 10x10 and I have been paying since she is out of the country. How can public storage justify constant increases.
Monthly Public Storage B186
2/2022 - 11/2022. $240
12/2022 - 11/2023. $331
12/2023 - 5/2024. $380
6/2024 - ? $471
Beware. They will entice you with low rates such as discounts, then increases starts once you’re committed. Unfortunately, my sister has no choice right now as she has been out of the country indefinitely.
Currently online rate is $235/mo 😱
Manager Evelyn in San Leandro public storage is very accommodating and very easy to work with if you have any issues.
New store manager Jason , he is excellent. My parents just get good deals of Memorial Day .
Lila was very helpful and kind!
Representative Ann has. Fabulous meaning of Customer service Representative Experience. She is very very Patient and Polite. She listen to you n help you with everything you need including Payment and Rental..
Lila was wonderful help and got straight to the point. Very good service.
Lila was very helpful and knowledgeable. She knows her job very well and made my downsizing of my unit a very friendly and speedy experience. A job well done. Thank you Lila
Ms. Lisa was such a big help with my mom and I. The little issue that we had, she resolved it.
Mika was so very thorough and pleasant personality and explained everything well she’s very you’re lucky to have her here! 🤗
Miss Liza was so helpful and great customer service
The manager, Lila, is very professional, proactive and wonderful to interact with. I reserved a storage unit online for a future date and she called me within 1 hour to schedule a time for us to meet at the office in person. When I got there, she explained the lease agreement and walked me through the paperwork effortlessly. Def recommend this location!
Lila was very helpful. Great customer service.
Lila was so sweet & patient when I came in with my 3 kids who had a lot of energy.She joked with them & even gave them some things to color while I finished my reservation & walked me through everything.I’m glad I chose this location
The fill in mgr (Mika) . Is awesome. If she was the permanent mgr. I would move my stuff to this location
I had the most wonderful experience with the property manager Lila. She went above and beyond to help satisfy my needs and she displayed exemplary 5 star customer service. I will be recommending this location to all of my friends and family!
Leila Great person!!! Good help and very professional!!!!
Lila was absolutely amazing! The service I received from beginning to end was exquisite. I am so happy I found this location. I considered many other locations but after walking into the office and speaking with Leela I was sold that this was the location for me. If anyone is considering storage space do not hesitate to book this place. They are amazing!
I came to this Place to rent an storage room and the stuff here is phenomenal 🙌 Lila was the person who Helped me showing me all the different sizes for the storage and was extremely helpful and friendly her customer service is 1,000 out of 10 thanks Lila for helping us finding the best deal.
Nicky gave me amazing service and helped me along every step of the way. She even helped place my lock on my unit, she is an amazing patient manager! Definitely 5 stars I recommend this location!
I just bought a storage unit from shivawn the store manager she was a great host she was very happy and helpful with the purchase.
Thank you for your help Shivawn.
Helpful Service. Shivan Is A Leader. 🌟🌟🌟🌟🌟
Shivawn is a good person and very professional. She knows about storage and helping customers.
Thanks for always helping Shivan is great I recommend this place fo your storage needs.
Shivawn is Awesome! She is a great person that loves to help. Always has a smile on her face ready to help. Excellent manager.
I'm not gone lie manager so rude, she is not nice, I wouldn't recommend, she's a hater!!! These reviews are a lie. She mean, rude, && got me evicted from my storage... , Hating from across the st. It's all good. Let go and let God.
Hi we where at E14 location where we started are new space Latoya was great she helping out a lot
No person at any location in a 5 mile radius, customer service wasn't to helpful either
Ms. Shivawn is a wonderful manager at public store she has a very professional and friendly personality will recommend this PS to everyone!!!!
Such a great experience. Shivawn is amazing!! Took the time to show us different units and sizes available to better accommodate our needs. Will definitely recommend this location to family and friends.
Shivawn is a gem. Such a great person always smiling and professional.
Shivaen is kind and friendly. The place is clean and bright.
Latoya and Shyvon Get five stars. Thanks
Shivawn and Latoya are a dynamic duo I appreciate those ladies.
Shivawn has been a delight. Thank you for all you do.
Shivaqn has great customer service.
Thank you Shivawn. She is very good and kind.
I would definitely recommend this storage facility. Shivawn the store manager was very friendly and had great hospitality.😁
Shuman is the best. Very thankful.
The online was easy to understand. Shivawn was very knowledgeable.
Thank you for your kindness Shivawn. We really appreciate you helping us.
Shivawn is still great! She has been with storage for many years and knows what she's doing.
Shivawn is great! 5 Star everything, very professional and kind.
Shivawn is the best. She is a delight. So helpful.
Shivawn is professional and helpful and knows what she’s doing. Thank you 10 stars
Thanks for your help Shivawn.
Shivawn is helpful and kind.
Shivawn is so helpful! I'm so thankful! *****
Very helpful thank you shivawn
Thanks for your help Shivaen
God bless Shivawn! She is wonderful.
Shivaen is very kind and professional. Thank you for your help.
Shivawn thank you for your help.
Very good Shibawn thank you
Shivawn is truly the greatest of all times. Public Storage is lucky to have her.
Shawvani, is an amazing manager, with terrific customer service skills. I was having a difficult moving day, and she went out of her way to help me every step of the way to learn how to access my storage unit. Always with a smile on her face.
My experience was great. Fast and informative Shivawn is friendly and professional. A very patient person. Shivawn gets five stars *****
Shivawn was a Ray of sunshine, she made the whole process easy and cost efficient. If you need a storage I would go see her Asap.
Thank you Shivaen. Appreciate the service.
We had a very stressful move with lots of bumps, chaos and last minute changes. Renting from Shivawn was amazing and the one bright spot in our moving experience, she was SO friendly, helpful and knowledgable. She got us up and rolling really quickly into the perfect unit removing a ton of stress from our day. 5 stars ++ Shivawn is the best!
Shivawn is a gem! I appreciate her for her kindness and professionalism.
Shivawn Gracias por su ayuda.
Shivawn has great customer service! She is the right person for helping people! Always recommend that storage place she gets five stars *****.
Shivawn cares about the storage customers very friendly very kind very knowledgeable.
Not the most well kept storage place and the employees are not freindly.
Shivawn is a great person always very nice a bright personality. I will always bring business to her store and Jojo is very good manager too. Very good for the team. *****
Shivawn has provided some of the best customer service I have had in a long time. You need to promote her!
Property manager, was very sweet on a super hot day even offered me a cold water after I already asked for a warm one. She knows how to communicate professionally with vendors/customers way to go!
Shivawn knows about storage, she was so helpful with everything.
Thanks for the help Shivaen
Thanks for all you do Shivaen.
Shivawn thank you for your help and understanding.
Our family have always use storage and this is the first time that the manager listen to everything that we said and was nice and friendly and helpful best public storage experience every time we go into the office Shavon is happy to see us. She deserve 10 stars **********
I appreaciate Shivawn for her kindness and knowledge. She is a joy I'm glad I met her. Public Storage is lucky to have such a great manager.
The E.14 th location is the best. The manager is a professional. Shivawn knows what she's doing.
Thank you for your help with storage Shivawn
Shivawn is a kind person. Very knowledgeable for storage.
I went into the office and Shivawn was kind and professional. She is very good with helping the customers. *****
Shivawn really is great very polite and friendly
Shivan was very helpful and efficient with helping me and making sure I got everything handled. Chelsea informed me that she was new hit shes was very knowledgeable and helpful within my process as well.
Tristan provided 5-star service for initiating the rental of a new space, and purchasing some needed materials for moving and storage. He made it a quick, simple and straightforward operation.
One difficulty that my partner and I encountered while renting here was that some maintenance on an upper floor, scheduled for Dec. 20, ended up taking much longer than expected to dry, resulting in the upper floor of building B being inaccessible from the time we attempted to access it on the evening of Dec 20 through Dec. 21. Alas, we were not given advanced warning of the plan for this maintenance or expectation of closure of some building areas, so we were unable to access our luggage or store items as intended prior to leaving town for the winter holidays, resulting in the need to purchase more luggage and find alternate temporary storage options. Advanced warning would certainly be appreciated in the future!
Great customer and Tristan very sweet person
Shivawn went above and beyond her service was great. She provided helpful information. The facility was clean and safe. We're very appreciative.
We had a good experience with Shivawn.
Everyone I know use this storage lol
Shivawn was helpful and showed kindness. She knows about how to find the best deal for all the storages.
Shivawn was great. She helped me get storage when the office I rented with closed.