Public Storage Self-Storage Units at 2587 Marin Street, San Francisco, CA

HORRIBLE customer service! I received an aggressive voicemail asking me to call ASAP. I immediately returned the call and the rep on the phone asked why I deactivated auto pay and implied I was going to skip out on my storage unit. I haven't even moved into the unit yet and needles to say, I won't be.

Esther helped me when the elevator was down. I had to move into another building. She was very knowledgeable and communicative and kind! Thank you so much, made a complicated process easy.

Esther was very nice

Absolutely amazing experience checking in and moving! The space is very clean and organized, and the manager Esther was lovely. Highly recommend!!

Esther is a true gem! Very helpful, pleasant and polite.

Esther was absolutely professional and very through with her assistance to me. I am very grateful for all of her help. She goes above and beyond.

The experience to do a transfer which is to move out my current units to move into a new unit to get my rate back down to a normal rate can be frustrating. BUT! Esther the front desk support and customer service rep made it so much less stressful, found me a unit 4 doors down the same size so makes the move to much easier. Thank you so much Esther! I really appreciate your amazing customer service.

Esther has been amazing and was super helpful in showing us different units and getting us setup. Thank you Ester!

Esther is super helpful 🙏

Esther was amazing! She went above and beyond to help me resolve a very stressful situation. Her kindness, compassion and flexibility were appreciated as much as her great communication and problem solving.

Esther was very helpful. She was very informative and made sure I was satisfied with my unit.

Esther is amazing! Super helpful and made my move out so easy.

Lures you in with a fair rate, then once your stuff is all packed they double it because they can. Single elevator is bad enough, when it works; when it doesn't, God have mercy on your soul. They've covered the smoke detectors with plastic wrap. I highly recommend insuring anything you keep here. Regrets, I have a few...

Esther was extremely helpful and friendly! Both on the phone and in person she was super knowledgeable and thorough with all my questions! 10/10 would recommend

Esther at Public Storage has been incredible, terrific customer service and an enormous help.with my account. I can't speak highly enough of her and this property!!!

I had a phone call related to my reservation and the property manager Esther was extremely kind, helpful and knowledgeable. Thank you for your support!

Esther is a rock star, she is the best. Esther provided excellent customer service.

Esther at public storage on Marin Street in San Francisco is so incredibly helpful and friendly. Best customer service ever!

Esther runs a fine operation. Very impressed. She’s a keeper.

Esther and Cheyenne were LIFESAVERS!! I lost my keys to my storage and was ready to fork over >$200 to pay for a locksmith to urgently access my storage. But they both were so flexible and willing to help me out last minute. It really made my day! Customer service was excellent 11/10 and I HIGHLY recommend this public storage unit to everyone.

Esther was incredibly lovely and helpful! She helped me so much, both over the phone and in person. She made it super clear what I’ll need to do when I move in, was super informative during the payment set-up process, and was a joy to talk to!

Esther was a joy to work with. She's very knowledgeable and solution-oriented. Can only recommend!

Esther was the best support I could have during my move! My storage space size wasn’t reflective to the online dimension and Esther was really quick to replace my storage unit to the proper size. THANK YOU THANK YOU

Esther is the best person Gracias thank you for all your help

Esther was wonderful kind and helpful!

Highly recommend this location! I’ve been at this facility for years. It’s always clean, easy access, and all of the employees are always so friendly and helpful. Esther is awesome. She has been so amazing all these years. She has helped so many times, I can’t count.

5 Star service from Esther. She was super helpful, helped us get a promotion, helped us gauge how much space we would need, and snagged us a cart. She really made us feel cared for and is an excellent representative for Public Storage!

Super friendly staff. Esther made the process of moving in seamless! Will definitely recommend to others.

Esther was so helpful! I’m a long time customer. Appreciate the kindness and service here very much 🙏

Excellent location and facility. Esther is a great site manager and willing to constructively problem solve to figure out a solution that works.

Esther was excellent to work with - great attention to detail and a thoughtful walk through of the onboarding process.

Esther is the best customer service person I’ve ever dealt with at a public storage

No comment

I moved in recently and was given the access code to my unit at 5:30 PM. I was not told that I wouldn't be able to access the elevator after 6 PM. When I called the customer service line at 6:02 PM to let them know that I needed to lock up my unit, the customer service representative was extremely rude and told me that it was impossible for them to do anything about it and that my stuff would be left unlocked all night. I was told that the only thing I could do would be to arrive at 6 AM and hope that no one got to my unit before me to steal my things. I strongly recommend against renting a storage unit from these folks, they do not care about the security of your belongings!

Esther was very helpful with locating a new unit for me at Marin.

Esther was as helpful as possible. Got me checked in quick with a smile. What more could you want. Will always reccomend this storage space.

The cheer that Esther extends to the customers at Public Storage --Marin Street in San Francisco is extra-ordinary. In my Christmas time 2023 experience, Esther showed patience, holiday cheer, and great passion for the Public Storage product. This Public Storage (PS) utilizes the PS app, and there's a learning process involved with using the PS app to open the gate and the building. Esther guided me through this process with extreme poise and understanding as I fumbled around with my iPhone. My move-in date occurred a few days before Christmas--December 23rd to be exact--and Esther sported a Christmas stocking cap and showed such cheer that I started to hum the Christmas tune "Deck The Halls" and the line "Fa-la-la-la--la-la" as I moved my belongings into the storage facility unit. During the three hours that I moved in two days before Christmas, Esther and I crossed paths several times. Esther took a moment to explain how Public Storage prides itself in having carts to assist its patrons. In this case, I went to the hallway by the office to claim a cart to scoot to another building and then returned to the original spot. Esther explained that each building should have carts, and it's her job to make sure there's a supply for Public Storage customers. I endorse Public Storage Marin Street in San Francisco for taking care of your storage needs whether for its monthly special or to meet your long-term needs! Continue STEP-ping!

I am so happy I went to this storage place today. I came there by myself with no help and I believe the woman name is Eester (black lady with glasses) she helped me with two huge couches and was able to find help. She went over everything with me and gave me tips and suggestions. I came there so lost and when I left I felt like an expert and felt at ease with the process. Hi manager/manages, give this woman a raise and promotion because she deserves it. She would not take a tip from me so I had to get on here and show her some love.

First day today at this location, the attendant (Esther) was so helpful, she explained everything I have to know about how prosecutors and policies work, I think without her help I’d have been lost all over the place. Wonderful and exceptional customer service l!!!!

Esther was amazing. She returned my calls, met me to help me replace a key and she also helped me get a discount based on tenure.

Esther was so helpful!

The front seat lady was very helpful

Great place for storing your stuff. Clean, well lighted with lots of carts to help move things in and out. Friendly and helpful staff too.

Esther is a hard working Angel! Grateful for all her help. 🙏

As many have mentioned, Esther is amazing. Helped me with billing and was super kind in all my interactions. Highly recommend.

Esther at Public Storage San Francisco Marin Street location, was very helpful, professional, patient and went above and beyond to help my husband and I with our inquiries. We really appreciate her assistance!

Esther is just amazing! I was working on moving to a new unit and she was so helpful with figuring out where the new location was, how much money it was going to cost, and helping me set up everything. She really takes her job seriously and cares about the customer. Definitely recommend reaching out to Esther if you have any problems.

I rented a unit here online without touring the facilities first - big mistake. After making my first visit to move in, I decided to abandon my unit and inquire about a refund, which they denied. Security seems very poor; the unit had a very thin sheetmetal roll-up door that seemed to have been broken into before. The whole door could be moved sideways to bypass the lock. Aside from the sketchy facilities, I was verbally threatened by another renter on my first entry because he was blocking the entrance and one of the employees asked him to move his vehicle. I rented another unit at a different nearby self-storage and am much more satisfied with the facilities and experience.

excellent service be aware of the hours of operation. they close earlier than I care for

I just want to give Esther a shout out. I encountered some issues during my process and she was incredibly kind and helpful. This was one of my most stressful moves yet and without Esther i’m not sure what I would have done. Thank you so much for your kindness and professionalism. I hope Public Storage knows how much of an asset she is to the company and this location. She deserves all the praise she receives.

If you have read any reviews for this place, you've probably read about Esther. She deserves all of the accolades she receives and more. I rented a parking space and was having an issue with the individual who parked next to me who was taking up more than their space. Esther was able to help me resolve the issue and was also a delight to work with. She's super friendly, knowledgable, and all around just a wonderful human. Public Storage is so lucky to have her on their team. Thank you, Esther!

Esther is great! Really great location. I've used this Public Storage for 4 years now, no problems. Whether in-person, online, in the app - all has been seamless. The staff have always been extremely helpful. Esther is particularly excellent. She called me to check details of my move from one storage size to another, then followed up with recommendations of days and times that the place would be least busy, so I'd be able to do what I needed to without having to wait. Wouldn't have expected that extra help, couldn't ask for any more!

Esther amazing customer service

Ms.Esther is so amazing I was so lost I didn't even know how a storage operated she was so patient kind and understanding! She walked me through the process and steps.I really appreciate you so much n I give you 100 stars! Thank you so much for all your help!!

Esther is so amazing and nice ! Very helpful!

Esther is hands-down one of the best service representatives (from any company) that I've ever experienced. I moved in during a torrential downpour, I needed help renting a larger unit last-minute, and my gigantic moving truck caused logistical challenges. Esther deftly helped me resolve my challenges and made the move-in experience as enjoyable as it could have been.

You need to use the app to unlock the gate and activate the elevator which would be fine except the app is slow/laggy.

Excellent customer service very nice people

Had to down size on a unit Esther made the transition quick and easy thank you so much for your help

Esther was extremely helpful with my storage needs. She has gone above and beyond helping me.

Great place to store stuff. Nice and clean. Plus the lady that works there is HOTT

It might be raining outside but Esther made moving in all sunshine and rainbows. Even though I had all the information about moving in, she was more than happy to walk me all the way to my unit, show me how to open it, and put on the lock. Some of the best customer service I've experienced in a while!

Corporate megalith.

Easy access, right off the freeway and plenty of parking

Place is an average storage facility, but Esther was an absolute pleasure to work with and get everything set up

This place was perfect for the time we needed it. We stored the archive for our publication here. Service was excellent. Cheyenne and Esther went out of their way to help. Highly recommend

Esther was extremely helpful during the whole process! Amazing costumer service and her willingness to provide easy solutions is outstanding!

Esther ensured all my questions were answered and gave me a great spot as well with security cameras overlooking it (it was available and offered to me as top option!). Easy online process and more reasonable than Extra storage for long term storage! Highly recommend

Gotta admit, Ester is AWESOME!!! Great customer service. She kept up with every step of helping up to get a storage in haste and was true to her word in calling me back. CUSTOMER SERVICE is great!!

Esther was super helpful, attentive and friendly. She went above and beyond for me when I stored my car there for a month

I am so grateful for Esther! She helped me move in my things after so much hustle, on such short and immediate notice , she really really is so great ! Thank you very much ! There should be more people like her!! Thanks a lot again !!

Esther is absolutely amazing!! Helped me a bunch!

Esther was amazing in helping me sort out a rate increase issue. She was calm, patient and was able to work through some great options.

Esther gets five stars for helping me get my lease set up under a company account. She is extremely helpful especially when the website isn’t. Great in-person experience.

Today is the 2nd time Esther helped me without me even having to ask and I just had to leave a review. Thank you Esther, for your time, attention to detail, and dedication to the work you do. I wish you the best!

Esther at the Public Storage facility has been extraordinarily helpful to me in the last two days in renting a large storage space and helping me manage the paperwork. I haven't moved in yet, but I've certainly been impressed with the staff and the friendly and efficient organization.

Ester was amazing. We had to make several changes and she was very helpful through the process.

Esther did her work quickly and accurately and helped me find the right storage at the property. Property is not very clean but it is easy to access and has its own parking lot as well.

Esther was very kind and courteous throughout the entire renting and move in process. She answered all of my questions and even gave me a tour to make sure I was renting the correct unit for my needs.

Eric was amazing!!!!! Great customer service and such a smart and skilled employee. I'm happy with my new storage. Thanks again Eric