Public Storage Self-Storage Units at 560 16th Street, San Diego, CA

Gisel and Kathee treat me like a king when I'm here. Place is clean and I'm happy here.

Kathee was so wonderful and helpful. I am a business owner in downtown, so this location is very helpful. Thank you so much Kathee for the great customer service and going above and beyond to ensure customer happiness and satisfaction!

Luz was great help .got me the rite unit.

Luz is a superstar! You are luck to have her working for you.

I had been a customer years ago and needed to come back for a unit, I needed help and understanding of size and location for needed storage unit. The employee Monica helped me out tremendously and was one of the reasons why I went with the unit. its been 3 months and everything has been awesome. thanks again Monica

I would just like to say that luz here. At 16 street public storage. There is nobody better than her since. Monica left, she's an awesome, very caring. Very helpful, very useful to me at the tenant !!!!

Gisel and Kathy are absolutely amazing!!! So sweet and personal and very helpful, best storages, very clean with a bonus staff! Thank you 🤍

Gisel and Kathee are super helpful and sweet. Thank you for your service place is always

Appreciate the place is always and the staff member Gisel is very dependable and professional

Gisel is always helpful and im so thankful for her and the service's.

Never had an issue gisel is great at her job.

Gisel is amazing

They are never there in the office the little hours they do work they are never there and the one time I did see them they were rude making us leave at 5 and if were past 5:00 pm they were going to charge us $500 idk who they think they are like we don't make they checkes

Their hours are not good. There is supposed to be someone in the office during business hours, but that is not the case. One of the storage units we had had lights, the other didn't. There aren't any plug-ins, but they do have restrooms. Upstairs and down stairs units and they do have an elevator. The prices are high, and it is very hot inside the storage unit.

I've been having trouble using the app to work since I first downloaded it . So I had given up on using the app. So today I decided to go into the office and talk with a Manager about my issue .Luz was so kind to help me and went above and beyond and got my app to work again. Thank you Luz, you made my day. 🤗

Frank and Gisel were both absolutely amazing and extremely helpful in assisting me with what seemed to be a low point for me but their customer service, courtesy, communication, support, and respect were outstanding even though I no longer needed the space if I happened to once again I know where to go and recommend all my friends and family thank you

I want to thank Luz for making this a pleasant, welcoming and easy experience for me… she was very informative, answered all my questions and even was able to help me get a corner space that I was looking for… Thank you again and I’m glad to bring you guys my business

Luz was so helpful. Answered all questions and helped me get the best deal.

Gisel, Frank & Luz were very helpful. They went out of their way to make sure I had all the information I needed.

Luz is pleasant, helpful and very professional! The public Storage is lucky to have her. We had a great experience with her!!!

Gisel was very helpful and nice with us and was helping us with everything we asked and needed. Frank was helping alongside and they brought a great environment and positive attitude to the table

It was so easy to find the room that was right for us thanks to Gisel and Frank. Moving stuff in asap!

Good place with great service

Excelente lugar, muy amables, sobre todo Mónica, todo el personal, lugar limpio, seguro.!! Ya tengo un tiempo y estoy contenta.

Great people very friendly.

I love coming in public storage Monica is super helpful and attendant,and I love coming in and dealing with her when I make my payment thank you public storage.

gisel gets 5 stars from me everyday she helped me get a parking spot at main st. location

Monday the 6th I went my storage my favorite worker was Monica is Kool Beans Very nice person an very helpful. As long as she is working there I will always refer people there.

Gisel and Monica helped us get everything sorted out and all the details taken care of so we could get moved in same day. If you need a convenient, secure, and clean place to store your belongings Public Storage is the place to go.

Gisel and Monica are very helpful and friendly both over the phone, every time I call!! and in person, answering my questions and helping to get the unit I needed.

I rented a space at the downtown public storage of 16th St. I really feel like I got a really good deal. Monica was great friendly fast efficient thanks public storage for making my life easier. Thank you Monica for making me feel so welcome.

Gisel went above and beyond if I could give her a ten I would!

Gisel was very helpful and I really appreciate that. It's a good storage place

Gisel and Monica was the Best Help today. Every outgoing and Informative

Came into storage, Monica was super friendly and really helpful. Recommend to everyone!!!

The experience was extremely knowledgeable and was able to complete a task that I thought wouldn't going to be completed And Ku was very knowledgeable

Gisel and Monica are very sweet helped me save money with a transfer instead of leaving to a new location.

This is my first time renting from a public storage place, the employee Monica was the best and her trainer Giselle was awesome as well.

I have been renting a space at this location for several years. Ku, who works in the office has been extremely helpful any time I have questions about my unit, billing or anything else. She is dedicated to making sure you are happy!

Gisel is very sweet

Gisel is very sweet

Very nice place to keep your storage safe and sound

Very clean and friendly service! Gisel answered all my questions and was very knowledgeable. I would recommend this place and the customer service to my friends!

Great service!!

Customer service is excellent. The girls at the counter made me feel welcome

Melanie was a great help!!! Service was fast and friendly!!!

It's ok. I'd go somewhere else if possible.

Very understanding 😊😊😊

Melanie did an amazing job finding the perfect unit at a great price and was super friendly to my Dog! Great location.

Gisel does an excellent job keeping the property safe and clean

Melanie is the best. She is the sweetest and extremely helpful! Made checking out and getting through my moving experience so much easier! 5 star employee!

Quick and easy

BEWARE!!! JUST GOT A UNIT HERE IN APRIL, JUST GOT A 40% INCREASE ON THE MONTHLY. 40%!

Exceptionally kind of knowledgeable staff and Stephanie was very helpful and the sweetest person I am very happy with the service and I received today and recommend this place to everyone!!!!!

Alicia was very helpful with directions and explaining the App and how it works. Great service!

Melanie is amazing, love her laugh!

Gisel was great even when it was busy

I love storing at this facility. The staff is very friendly and they help me when I have issues. Alicia just helped me figure out how to use the app to open the gate. Thank you!

Come in to make payment on the space, Alicia and Gisel are very friendly

Gisel and Oscar have treated me so friendly. Nice and clean property with even better service.

Very pleased with the maintained cleanliness. Also, Gisel is very helpful & conducts good business.

Service here with Gisel Is great. Been here a long time she is the best

Very helpful staff, lots of open parking, gated parking area, many options to help with packing including boxes, bubble wrap, paper, mattress covers and more

I had the worst experience of my life at this facility. not only was I treated terribly by the rude staff in the office but my unit was burglarized by the staff while I had no access to my unit the last month I was there ! I would avoid this location like the plague !!!

service was excellent. Gisel really saved me and it is the perfect storage downtown.

Gisel was so professional I felt like I can’t do no wrong from renting here at public storage she even helped me out with moisture control with a few damp rids…and I love how highly controlled this environment is

Sara and Gisel gave me a lovely experience moving in! Thank you ladies

Muy bien servicio con Gisel. Está limpia la propiedad

Gödel and Melanie were amazing love the app and cleanliness’s

The best storage place in town! I feel safe keeping my belongings here and Gisel is always there to help me out.

Love this facility. The space is clean and well maintained and we always get great service from Gisel. Happy customer here!!

Muy buen lugar para guardar tus cosas

THIS COMPANY IS A SCAM!!!! DO NOT RENT YOUR STORAGE UNIT HERE.. THEY INCREASED MY RATE BY 40% WITHOUT ANY NOTICE WITHIN 6 MONTHS OF RENTAL AND AFTER A CALL WITH THEIR MAIN OFFICE THEY SAID IT'S THEIR POLICY AND THERE IS NOTHING THEY CAN DO!! DO NOT RENT HERE. THEY SAID THEY CAN INCREASE AT ANY TIME AND TO ANY RATE THEY WOULD LIKE. DO NOT RENT IT HERE

Sara was really helpful and patient with my disabilities. She went above and beyond to make my visit comfortable and easy. Great customer service! The only downside were the hours and lack of parking storage so she helped me rent at a different location.

Very clean inside and out. Good place to store your sh*t.

Glad they are high tech now and have all the gate locks, including the inside building, on an app where I can use to unlock the gates. Great deal. Own side, Can't ever find a cart to help me and hours are not convenient for night access.

Melanie was very easy to talk to and easy to sign up and understand!!!

Today I had pleasant opportunity to meet Gisel at 16th st. I must say she was.very kind and very professional. The facility is very well maintained and clean. They have an app where you can open the gate and use for elevators. Great place

Gisel and Priscilla have always been such a help. The service and cleanliness here is top notch. Always helpful in stressful situations but the above and beyond attitude from both ladies makes this storage facility the best.

Muy amable la Gisel y Priscilla. Muy limpo tambien.

Great public storage place 2 go because it is very convenient 4 me because I leave downtown but it is a pretty penny

Nice place so clean

DO NOT STORE YOUR THINGS HERE!!! Unless you’re ok with roach infestation and water damage. I lost my entire wardrobe and had a massive cockroach infestation and the management at this place could care less. I could not give this a lower review. Be careful here!!!!

The storages are clean as is the hallways. A bit pricey but okay since it is downtown. I highly recommend it

When life gets complicated and you’re a loaner

Both elevators down, Stairs locked and no employee in the office for the past hour now. Absolutely no way to access your unit Update: employees were on lunch. They helped when they were back and i got a follow up call which i appreciate a lot. Also removed my upset rant ehich was not called for. Thanks!

The frist thing you notice is how clean and neat the place is . The layout is good. Lots of room to move in and out. It's good. Look around you will see that this place makes the rest of the block look good to. It stands out. Easy to get too. And staff well they will help they care about there customers.. It's worth it.....

Gisel is always very pleasant and sweet when I see her

Melanie and Gisele were so kind! :)

Gisel and Melanie fabulous very helpful and kind love this place and love the app and very safe clean and very easy process

Wow. The units are absolutely terrifying and the staff is dishonest. Avoid at all costs. They made a bunch of mistakes and tried charging me for it. It's a crime how gross their units are and it's really weird that they are trying to act like a publicly traded company. I'll be filing a police report. They tried to steal from me every chance they could and there were homeless people everywhere.

Great experience!! Melanie helped us out with whole process

Melanie was very helpful and sweet. Thank you

Melanie was super helpful in getting me access to my space. Everything went smoothly and staff was very friendly!

The entire rental process was so smooth. Gisel really helped us out, and made sure all our questions were addressed.

Melanie was very helpful!

Dulce was very kind and patience and very help

Monica makes everything so easy! Such a sweet lady who is always cleaning the halls making everything nice! Thank you

Melanie was super helpful, great customer service! Thanks so much!

This place really sucks they close early dumpters are locked they only have 2 carts and one of them doesnt work well plus yesterday i had to wait 30 mins to get a cart cause they had a staff meeting and carts were locked up very inconvenient last time renting a room from here

Gisel is amazing and helped me the new unit and app.

Gisel and Jerome are fantastic! Had a slight miscalculation on a Mil move, and Gisel not only helped me out with the initial unit, but the secondary one as well while getting me a unit with a deal that saved me tons of money. Jerome gave me superb service and assistance the very next day. Y'all are pretty awesome. Keep up the good work.

The lady employee who assisted me has got to be one of the worst human beings I have met in my entire life. When I went there the second time, she even accused me of loitering even when I just went back to my storage to check if it's properly locked. I felt really small with the way I was treated in this branch. I vacated the storage unit one day before my first month was about to expire, and to my shock and horror, they even have the gall to say now that I owed them storage fees when I've paid the one month storage rental fee on the day that I rented it.

Gisel,was very productive & professional.A valuable asset to Public Storage company.

Alesha was awesome and really helped me out!!

I like the location but I feel like it should be a 24hr access location.. by the time the average person gets off from work, the place will be closed, 530pm is not good at all. For the money you pay, and don't have access to your unit.. not cool.. even the dumpsters are lock up, makes it hard to throw garbage. Personally I don't have time to look for garbage cans. Please unlock the dumpsters, at least during the business hours..

Clean and for the location secure

Gisel and Makayla make a great team and have excellent customer service skills. Both were very helpful, from something as small as helping me figure out a tricky lock (Gisel), to answering random questions (Makayla), as well as identifying the correct size for my storage needs (Gisel). They both made the entire process enjoyable and their friendly and helpful demeanor were very much appreciated!!! In fact, they were both a major factor in renting at this location, rather than find something closer to my residence!

Gisel is extremely helpful, friendly and kind, in every situation. Clean and we'll taken facility with amazing service you can't beat that. Thank you Gisel

Friendly staff

Dulce and melanie were wonderful ladies and love this place clean and safe

Melanie helped me so much A+ service

Gisele helped me out today ahead was very helpful

Great experience, Melanie and Dulce were very helpful accommodating friendly and it was an efficient use of time. I do recommended!

Gisel is very kind and great explaining every step of the process. I'd recommend the service for sure

Alesha was very helpful and professional when assisting me because I am new at the location . Good Job Alesha

Alesha Great !

Dulce and Melanie were very nice and helpful!

The girls are great and facility is super clean

I was so pleased and relieved how convenient it was to get a storage! Also the great customer service Alesha had made it that much better! Will definitely be letting my family and friends know where to get a good storage and at a good price and stop with hassle of other storage places!

I am new to using a public storage so I had a plethora of questions. Alesha was able to answer them all and gave me a quick walk around to see if it would be the right fit for me. Definitely going to recommend to my friends in the area!

Gisel is awesome

Melanie has been super helpful getting me up and running for a smooth move. Thanks again!

Check my stats, i do few reviews, and never for average service. Ive been using this location for around 3 years now, and have for the majority, been content if not pleased with service, forgiving the rare subpare employees, since they dont seem to last long anyways. Kudos to ownership or management. Only 1 other time was i handled as well, where it was eother an owner, or a high level magement, as she admitted as much. Today, someone I hadntd seen before took care of an issue that typically causes a bit of run around and delay with previous employees. I was shocked how quickly she came with a more efficient solution that respected my time, and her business equally. Thats a hard balance for most to find. She effortlessly moved me from my irritable expectation of having to wait on phone calls and emails, and had me in and out in less then 5 minutes. Dulce a queen. Ive been considering moving locations recently as markets no longer the most efficient for me, and i rarely need assistance, but have let go of the idea, mostly cause if I do need help, i trust she will get it done. To be clear, all the staff are effective, she just stood out.

Great customer service and very cooperative 10/10 recommend.

Alesha and Gisel both gave me wonderful and attentive service. Both were playful and professional, which made for an overall enjoyable experience. Alesha was friendly, and informative. We’re it not for her willingness to assist me to the fullest I would not have used public storage. Thanks for the food suggestions Alesha

I had a lovely experience with Alisha. She was very informative and had lots of patience with me. A fine asset to your company. Thanks public storage

Overall clean facility however the employees are incredibly rude and presumptuous in many cases harassing and being rude to some of the homeless individuals that are around the neighborhood when I tried to contact their district manager I was hung up on and Beyond. I have not been able to find any assistance whatsoever

If I could give a negative 5 I would Onsite mgr is straight evillllll

Dulce was amazing. I recommend this to anyone

Dulce is a very nice employee. I had issues with my account and were able to resolve it right away. She was kind to me. She has a very good customer service skills.

IT WAS A FAIRLY EASY PROCESS DULCE WAS AMAZINGLY KNOWLEDGEABLE AND HELPFUL WITH GETTING MY STORAGE UNIT READY FOR MY PERSONAL AFFECTS.

Dulce and Melanie always and helpful and I love it here

Of the 3 Public Storage units I've had, this facility is up to par with the best of them. But the most notable part is the customer service and genuinely great energy shared by the staff. I ended up speaking on the phone with both Gisel & Alesha before arriving and both of them were extremely helpful and polite! Gisel called to confirm my rental and I could hear the smile on the other end of the phone! Alesha was able to resolve the technical errors that I was having with the online check-in system and made sure everything was set up and ready for me to just show up. After they both went above and beyond to make sure my experience was great, I absolutely had to stop in the front office just to say hello! The facilities were clean, secure, and more spacious than I expected. Metal doors and highly tamper-proof locks are on every unit I saw and my 5ft x 5ft space was easily 10ft tall. 25sq feet is so much more useful when you can make sure all of your tall items can be upright without hitting the top! Every step is pictured, including my 5x5 unit before I moved everything in. I also love the APP for getting in and out of all the public storage facilities I have rented. You can either punch in your access code every time, or have your phone ready when close by to each code lock, which includes entrance to the parking lot, entrance to the buildings, use of the elevator, and exiting the facility. The fact that this location is in downtown makes it a great value! I am not worried for a minute about the security of my stuff in this location. If you can get a size and price that works for you, don't hesitate on reserving it! Thank you Gisel and Alesha so much for being so amazing and making it a good time just moving into a storage unit!

like raising the rent all the time

Alesha Angel your awesome! Thank you for being so kind.

Dulce was extremely helpful at the front desk she was awesome I'd go back for sure!

Great customer service, Alesha was awesome 😊

Milanie was a great help!!!

Dulce and Makayla were awesome!

Went in to this location to possibly rent a storage and I’m glad I went. The staff on site were amazing. Alesha was extremely friendly and very helpful with all my requests. She answered all my questions without hesitation. Informed me about how I can download the app to make it easier for me to open the gate and as well as make any payments or changes.

Just arrived at this location and I was welcomed and was met with amazing smiles. Melanie and Dulce are amazing.

Great service clean property, Gisel is the best

Helpful people in all aspects.

Dolce and Melanie are awesome! They were super sweet, helpful, and professional. 👍

dulce was very nice and helpful !

Dulce was awesome! She was kind, polite, patient, and very helpful on this rainy San Diego day. I’ve been using this storage for several years and I e consistently had a positive experience.

Melanie & dulce were very helpful and friendly.

Maykala and very nice they help very friendly and positive atmosphere

Melanie was a great help and made the whole process quick and easy

Melanie gave us perfect customer service!

Melanie very helpful she got moved in set up app gate luv her

Melanie gave us great service! very nice and friendly and efficient, we really loved the attention and detail that she proviced. exclent customer service