Public Storage Self-Storage Units at 2557 Petaluma Blvd S, Petaluma, CA

Very easy online process to rent a space. Helpful, friendly staff on-site as well. Overall, a very good experience.

So far so good. Mika was very very nice when we began our monthly storage. She was kind, knowledgeable, and a pleasure to deal with

Never thought I would review a storage facility but I think Mika deserves some props. I had a ground floor space in the “B” row for a few years and always wished it was part of the “A” building for temp control reasons. I asked if the office would alert me if a space became available but assumed I would never hear back and forgot about it. A year later I got a call from Mika and was able to switch spaces. The fact that she remembered and made the effort to contact me after such a long time demonstrates her great customer service. Thanks again!

Mika was super helpful in facilitating our move to a new storage unit. Friendly and knowledgeable! Thank you!

Mika was amazing at helping me get squared away with a space!! Yay!!

Mika was very helpful in getting our storage spaces arranged. Thank You!

Marley was very helpful

Great service , and super friendly!!!!!👍🏻

We’ve had several units here. Mika was friendly and accommodating. She really helped us out yesterday as we’re sorting and consolidating our stuff. Thank you! You alleviated our stress!

This space is clean, well managed and safe. I had to add 2 more spaces recently for an office move and was helped by Mika who made the experience quick, efficient and informative. She was incredibly helpful and knowledgeable. She even delayed her lunch so I could arrive and not have to wait.

This place is great! It has very reasonable pricing and a large number of spaces, and the third floor is climate controlled. The real highlight though was Mika, she was really kind and funny, a real bright light in our day. She helped us navigate the whole process and gave great customer service. If you ever need a representative, ask for her. She's awesome 😎

Excellent, clean, easy access and employee was very helpful. Highly recommend

Very clean and excellent customer service.

Great place. Management is tough to deal with, very strict with all rules and regulations.

Clean and well organized storage place with helpful and nice staff. Mika has been especially helpful and prompt in finding new units

The staff were really helpful and friendly, and the facility is really clean. The front desk person Marleigh could not have been more competent and helpful.

I received excellent service at my recent visit to Petaluma Public Storage and Mika and Marley were very kind and professional and helped me find the perfect size unit at a great rate!

Mika did an amazing job helping us with our units! She made the process very easy and simple, and answered all our questions. Thank you!

Mika was super helpful… made everything super easy!

I was scheduled to move-in and no one showed up to assist me. Every agent wanted me to pre-pay over the phone.

Excellent customer service from Mika. She's knowledgeable, professional and helpful. The facility is clean, secure and in a convenient location.

If Vivian is in the office when you come to this super clean and secure location you are in luck! She is the best, so helpful and friendly!!

My family and I were helped with a double transfer by Mika. As we all know, moving your belongings anywhere is not fun. She made the entire process quick, easy and less stressful. We even got to choose from a few options for our new unit. Thank you Mika!

Mika and Sara at public storage we’re absolutely amazing! They went above to help me book my unit and make sure I had everything I needed to get setup with my unit. Highly recommend if you need a space you have these wonderful ladies help you!

Mika did a great job with finding the right storage unit and walking me thru the rental process.

Thank you Mika for showing unit, and its nice and clean and very helpful

Michelle made it effortless!

No bathroom and a broken elevator. Stay away from this company location.

Thank you Michelle for the great service!

Michelle, it was very helpful in very kind.

Great experience! Clean and easily accessible space.

Very clean facility , very convenient . Marley is so helpful and so sweet , I love checking in the office to say hi to her . Very friendly and very helpful .

Great service. Marley helped me out and the whole process easy

Vivian was awesome help with an amazing personality. The storage units were great, clean, dry and secure. Highly recommend

Michelle was amazing!! I needed answers about a unit in Illinois and somehow got transferred to her but she didn’t hesitate to help me with my very time sensitive problem! I can’t say enough good things about her!! Just A+ customer service to the fullest! Thank you Michelle!

Nice, clean building feels very safe. Wendy is amazing, she helped me out with choosing a unit that would fit me better and walked me trough the app. Thank you!

I had a good experience with this location. Super clean facility. Easy to get in and out of. When moving items in, I accidentally dropped a glass jar full of change and the woman working there helped me clean up all the glass and each every single coin.

The lady running the front office is super sweet, definitely deserves a raise

This was my first time using a storage facility, which we rented to help a young man in transition after his father died and his mother became seriously sick. We felt secure and appreciated the climate controlled facility, security accessroller carts.Staff was helpful and professional. Unfortunately with the announcement of an increase in our monthly fee, after just a few months, we had no choice but to pack up and move out. We cleared everything out in just a few days and it was disappointing to learn the our last payment could not be prorated (we ended Had the rent remained the same, we might have stayed longer. You should review the history of why people leave. Having good paying customers is much better than loosing customers. Renee’

This location is always clean and organized. Staff is friendly and helpful. Wendy at the front desk is truly an asset to this company!

Clean facility and convenient location. Wendy the property manager has excellent customer service and goes well above her job duties. She is friendly, helpful and very informative. The selling point for me were the number of security cameras and secured entrances/exits.

Very clean. Temperature and humidity controlled. Easy access from the freeway and the property manager and staff is very friendly. Multitude of carts available for use.

I drive a semi for Allied an this place was great they had parking in front of the building so I could wait for my customer an the turns were wide so I had no problem getting in an out of the building, place was clean an well taken care of

I will start off by saying that this location started on a low. I won’t go into too many details but I wasn’t happy at the beginning. Wendy went out of her way to listen to my concerns, offer a remedy to the situation and was very transparent moving forward. The move out was easy and Wendy made sure everything was good to go. I do recommend this place for storage facilities. As far as price is concerned, I don’t feel is was unfair for the space we had.

Wendy was super helpful as we were moving out of our storage unit. Facilities are clean and well maintained.

Clean, well lit facility and excellent customer service from Wendy -- courteous, clear communication. I am grateful!

Great service from Wendy. A total pro. Facility is immaculate and leverages tech with easy to use App allowing for access via phone and full management of acct. Very well done Wendy & Public Storage!

Wendy was the most helpful person on the planet She makes Public Storage an amazing experience. Super clean space Great security Love the app.

TERRIBLE COMPANY!!!! Last year I received a 40% rent increase. This year a 37% rent increase. I have left multiple messages for management to return my calls and have received no reply. A 77% rent increase in two years. These businesses should be rent controlled like other properties. Renters beware!

Before I get to my complaint about Public Storage, I want to say that this particular location is nicer than most and the property manager Wendy is amazing. She does a great job caring for her customers, which is a really challenging task given the position in which the tone-deaf policies of the company she represents place her. Public Storage, based on the 35% rent increases in each of the last two years, shows how little they respect and appreciate their customers. $139 to $255 in two years? It’s a slap in the face to loyal customers. Well, today I cleared out my space and walked away. Some are not as lucky and don’t have a choice but stay and endure the gouging. I was in that position until recently and was finally able to move out. The customer ahead of me in line was making the same complaint. I am sure it is a common grievance. Being in the customer service business, I always say it is cheaper to keep existing customers than get new ones. Good luck, Public Storage.

This is my first time renting any kind of public storage, and the entire moving process is stressful enough. I did not understand the logistics of the storage rental and called yesterday while I was having a meltdown. A very patient, professional and knowledgeable associate of your Petaluma location acknowledge my distress and invited me to come down to the facility today so that she could personally walk me thru the entire process. I am so relieved and thankful for Wendy’s assistance. I cannot not imagine having to try and figure all this out on the day of the move this coming week. I’m so grateful.

Safe, clean and well maintained and managed. Highly recommend this as a spot for your storage needs. Thanks to Wendy for all your help!!

Wendy is the BOSS and took care of my move in/out with some unforeseen issues that would have been super stressful had she not been around. Facility is clean, secure and well run.

Wendy was the best and most accomodating ive ever experienced at storage. Highly recommended and if Wendy is there definitely talk to her because she’s rad!

I had a bigger unit at this location and wanted to move to a smaller unit. Wendy made that possible with no hassle and totally professional! Anything you need at the Petaluma facility Wendy is the person to take care of you. Thank you Wendy

Really nice, friendly people. Clean, secure space. Had a great experience and would definitely recommend it.

We just moved to Sonoma County. Wendy was awesome. She answered all our questions and even gave us hiking tips. Thank you Wendy for the bottles of water. You’re the best!

This facility is super clean and functional and Wendy in the front office is always available to help if I need anything. Feel very secure and happy with everything here and after previous experiences at other places that have not been so good I am especially grateful for it.

This facility is secure and clean, and the staff is super helpful. Wendy helped me find the unit I needed and renting it was very quick and easy. Would recommend.

Thank you Samantha. I inadvertently left a unit open. Samantha caught the problem during her rounds and immediately notified me via phone. All within an hour. I love the customer service and Samantha pleasant disposition. Again, Thank you.

Assunta at PS Petaluma Blvd. So. was extremely helpful in a tricky situation. I really appreciate the diligence and dedication to helping me with my unique situation.

Melissa has been amazing during our extended storage rental. Always super friendly, polite and resourceful troubleshooting issues with corporate to help folks like us while we were off-site.

Melissa made the mundane fun!! Great customer service😃 thank you!!!

Great experience! Melissa was a fantastic help. Quick and easy, definitely would reccomend this facility.