Update on my review…
I got a phone call back. It was explain to me, that they have to evacuate, due to the heavy smoke, reason no one could give me a call back.
I have been trying to reach the manager for hours, never answers the phone. I'm worried, as I live so far, but all our life is in the units there, I wish she could at least answer and tell me if the building is still put with the Eaton fire happening today.
Clean, well-managed, and attentive staff. Marco gets five stars!!
We rent a 10x20, but it is not the correct dimensions. There are holes in the walls between units, and the light has never worked since we have started renting.
They also have increased rent several times a year, and have increased our rent by over $200 a month
They have raised the rent by $100s several times a year, and after just one year we are paying over double our original rent
Muchas gracias por tu ayuda lisa eres muy amable.
Lisa is the best person ever! Super helpful!
Lisa is very helpful and friendly. Thank u
Muchas gracias por tu servicio. Lisa es la mejor
Lisa was awesome! Great service
Love this location. The space feels safe and secure and is always clean. The rep on site named Lisa is always so pleasant and helpful!
Property was nice and clean and worker there was very polite and helpful was having trouble with my app and he was willing to show me how to use it
Lisa has been so helpful every step of the way. Between sign up, the ease of drive up units, her breakdown of how the payment would be processed to when we were ready to downsize.
Lisa was very nice thank you
Lisa is super helpful and very nice thank you for your help
great location! love that you can drive right up to the units to unload. and marcos always took great care of us and helped us pick out the best unit for our needs. can't recommend highly enough!
Big shout out to Lisa! She was friendly, professional, responsive and extremely helpful. When I realized the original unit I reserved wasn’t going to work she took the time to help us find an additional unit for my storage needs.
The facility was clean, well-organized, and secure. Only down side is that there is not 24 hour access. Otherwise it’s easy to navigate and Lisa was great to work with!
Lisa was great help today. She helped me with everything question I had.
A very nice girl👌 works in this place. I told and explained everything in detail and clearly. There was a small problem with opening the common door 🚪. But she also kindly responded to help. If it's convenient for you, this place is based on the location. Then I recommend that you use this storage. The cost is about the same as in other selected storage facilities.
Lisa was great and very helpful.
Lisa was super nice thank you
Lisa is always very friendly and helpful
Lisa was awesome!! She was very kind so helpful. If she doesn't get a raise I'll cancel my membership and never come back!
This location is great, very convenient, always clean, and great customer service. Lisa in the office has answered my many questions and explained how things work. Thank you!
Lisa is very helpful with such a pleasant way, such a friendly person
While we ended up renting a storage unit at a sister Public Storage location on Fair Oaks, Minerva at the Lincoln location was phenomenal. After leaving another well known moving and storage company in the area due to less than desirable customer service, Minerva was a breath of fresh air. She listened to our needs and did her due diligence to find a unit and price point we were happy and comfortable with. Public Storage is lucky to have Minerva. She alone should be credited for our business. Thanks again, Minerva.
Cheers,
Dan'l and Abby
The facility is very clean and Lisa was very nice and helpful.
Thank you Lisa for helping make my payment on the app.
Phil is amazing. So helpful and nice. Nice, clean facility.
Lisa helped me. She was so kind and great at her job!
Lisa was super helpful 👏 👌 👍 ❤️
Thank for being so helpful, Lisa has a great personality and was just great
Lisa was very nice, thank you for your help
Lisa was amazing very helpful kind and great customer service
Lisa is the friendliest person. Thanks for the help
thank you for helping me Lisa!
Lisa was great thank you for your help
Good morning.
Want to say, that manager Lisa is one of the best managers I have ever seen. I do storage auctions and have seen a lot of storage facilities around the California. She was very kind and helpful. Totally recommend to work with this facility. 5 stars for Lisa's professionality!
Lisa was great. Thank you so much
Lisa fue super amable muchas gracias por su ayuda
worst people. will lure you and will double your rent in few days and harass you. stay away from them.
Lisa was extremely helpful. She helped me find a parking space for my semi truck. The spot was still on sale and she helped me take advantage of the deal. Very friendly and convenient!
Great location and friendly staff.
Lisa was very helpful in getting our app and storage unit set up!
Phillip was awesome! He helped my partner and I pick the perfect storage space that will accommodate my needs, was very friendly and helpful , made the process smooth and easy.
Great experience, Phil helped me to navigate through the signup and rental steps, showed me the available units. Very friendly and respectful experience.
Went to rent a storage unit yesterday. Lisa helped me out and within 30 Mins I was out of the office and on my way. Thank you for the amazing service.
Lisa was great assisting us with our rental needs. She answered all of our questions, explained everything very well and made us feel comfortable moving forward with the rental.
Lisa is amazing! She always goes above and beyond to help me. I've had to upgrade my unit twice within the last year and each time she has been extremely helpful.
Muchas gracias lisa por tu ayuda
Lisa was so helpful thank you excellent service
lisa waa amazing thank you for all youe help on our account
Excellent service and communication!!!
Lisa is kind & makes everything so easy! Always a great experience at this location!
Lisa at Public Storage in Pasadena has been great to work with! She was patient with our questions, very thorough in ensuring understanding and explained everything very well. Am definitely looking forward to working with her again. Thanks Lisa!
Andrew was totally helpful. He made the process of renting a unit fast and easy.
Lisa is very friendly and always helps me. Thank you
Lisa is amazing thank you
I needed some special help with delivering my items to the space and Lisa could not have made it easier. She is a pleasure to deal with and very responsive. Got us exactly what we needed. Highly recommend!
Lisa was very nice and helpful thank you
Lisa was very friendly i appreciate her courtesy
Lisa was Great customer service
Unless Lisa can explain why the pricing for this public storage is 3 to 4 TIMES as expensive as all the other public storage locations around this city, I'm not going to believe all these 5 star reviews. The insane higher price makes no sense, its a street-side location next to a freeway and its not even climate controlled like other spots that are a third of the price.
Lisa fue muy amable muchas gracias
Lisa was very nice thank you for helping me with the PS app.and service
Muchas gracias Lisa,por tu ayuda
Lisa, the property manager, is an exceptional, warm, kind person who helped me with securing my storage unit. Plus, she was extremely helpful in guiding me in this process.
Lisa was kind and friendly. Helped with sorting out my storage issues at home! A+ service.
This place is amazing Liza the manager is amazing, she help us all the way made our storage finding quest great! She goes above and beyond. I highly recommend this place she will find a source for your storage solution
Not too different from other public storages
Lisa was extremely knowledgeable and helpful
I made a reservation with Property Manager Lisa. I wanted to see the space before I rented… Lisa was so helpful in getting me the best possible deal in disbelief. She searched all her locations and found me a bigger unit for $100 per month cheaper her location. Public Storage should give a raise and promotion. Just saying!
It's not temperature controlled, stuff got dusty after one year of storing.
Liz was super friendly and helpful. Anything that we needed help with, she was there!
Lisa was great, thank you for tour help
Lisa was super nice and very helpful. Excellent customer service answered every question with an honest answer
Needed a storage and got this one for convenience close to my house..
Lisa es muy amable y me ayuda con mi app para abrir el gate del storage. 👌
Lisa gave me excellent service
I have rented multiple storage units at various locations but this by far has been my favorite of all. The customer service is great, Angel R. is not only very kind but helpful as well. If anyone needs to rent a storage unit they should do it at this location.
Great friendly informative service from Lisa
Lisa super amable muchad gracias
Lisa was just a great help to us, we were able to find the right storage size. She was fabulous and fantastic
Lisa did better then most thank you
Lisa was wonderful, very helpful and professional.
Good service and good units. Lisa was especially helpful!
Excellent !Faby I am so grateful , don't know what I would without your help!
I come here every week and everyone is always very kind and helpful. Today was another one of those days, Fabiola came and asked if there was anything she could assist us with. She was very helpful, its good to see that Public Storage has outstanding emplotees like this
Lisa fue excelente chica, ayudándome a obtener my storage , me contesto todas mis dudas y es super amable 😊
The storage is easy to access, clean, and safe. Staff is wonderful, I didn’t lock properly my unit and Lisa called me immediately. Definitely recommend!
Lisa fue muy amable best of the best! Arriba las chivas
Lisa is great! Highly recommend this location!!
Crystal was very friendly and helpful
While shopping around for a storage unit, I came across this one because of the location. I went in and spoke with Crystal. She was so helpful! She is extremely friendly and professional. She gave me options and explained everything very well. I definitely think I will be getting a unit here. Thanks Crystal!
A very clean and convenient facility! Some of the best prices in the area too. Love the addition of accessing the property with the app remote. Lisa, the service manager, is full of info and very happy to help with any of your requests and questions.
UPDATE: I vacated my spot a few months ago, and have recently returned. Lisa was there again to help me with the adjustments I needed and helped me to arrange an even better unit than the one I reserved. She's so helpful and genuinely happy to do her job. Lisa is one of the many reasons I will continue to use this facility again and again.
We have had a unit here for a couple years and recently realized that we needed a little more space and would have to get a 2nd unit. We went in the office and Lisa was there to help us. She was super friendly and told us about the different options that were currently available. We quickly had that 2nd unit! What is also great is that Lisa actually lives on the property so you know if something ever goes wrong she will be there to help. While there’s other storage places in the area we will probably always keep our unit here because of Lisa — she’s so nice, friendly and professional. Thank you!
Lisa was great, and very helpful. 👍🏾😁
Lisa thank you for your patience and help we appreciate it
Lisa thank you for your help
Lisa was very professional and friendly thank you
Thank you Lisa for always helping me
Lisa was 👌 I wish alot more people were like lisa ..she made me way comfortable...I'm usually shetchy will public storages
lisa was awesome! & really helpful 👍🏽
Lisa was great, helped me get a rental for another location. This was quick and easy, 10/10 customer service
Lisa very help full and has good customer service thank you
Lisa is absolutely awesome. Energetic and sharp. Very well run facility.
Lisa was great best experience I’ve had in a long time
Lisa was very helpful and made some accommodations of us.
Great service! Lisa the property manager is kind and very helpful.
Lisa is so helpful and knowledgeable I had a good experience.
Lisa, excelente servicio muy amable..
We had a billing problem. Lisa went to bat for us, got a late fee reversed, and helped us through fixing the problem. And, she called us first, before we were even aware of the issue. Terrific customer service that was very much appreciated!
Lisa was awesome and very helpful!
Lisa was great rhank you for your help
Lisa es una persona super amable les recomiendo este lugar.
Lisa was extremely helpful and thorough through the rental process. I appreciated her efficiency and clarity as she walked me through all of the information. Looking forward to renting from here.
Lisa was great. She took the time to find us a place and when it looked like the location was full of the size rental we needed, she double-checked and we lucked out in finding our unit. She was kind and friendly and thorough. We signed up the same day. Good job.
Working with Lisa has been very exceptional — she is professional, very helpful, caring, positive and friendly. — a true gem in the world of customer service !!!!
Great, clean location. On-site manager, Lisa, was a huge help! Highly recommend this location! Thanks again, Lisa!
Lisa was so helpful and kind. Helped my grandmother quickly and gave her many options to access her storage.
Lisa is so amazing.alwys willing to help with anything.
Lisa is super awsome, her customer service is a1 and she knows what she's doing. Thanks for the great service 💯💯
Fastest transaction ever. Quick convenient and just what I needed! Lisa was super thorough and made it a seamless process.
Allan was great and very helpful.
Lisa deserves a 10 star rating!! She is professional, calm and incredibly kind. I was short tempered and she graciously put up with it and solved my problem in an incredibly thoughtful way. If I had a job for her I would hire her!!! I hope the company realizes what a gem they have.
Thanks Jose for the help!
Great experience! Thank you Jose for all your help!
Lisa is the best!! Very helpful, friendly and professional!
Lisa helped my Mom and I last Saturday and got me a 5x9 storage unit at a really reasonable price. I'd recommend my friends that need a storage unit to go to 1240 Lincoln Ave. Pasadena CA 91103 and ask for Lisa. She's the best with helping me and my mom. Thanks again Lisa
I have rented here for more than a decade and recently expanded. I passed up several locations closer to home because Lisa, the GM, goes the extra mile. I even waited for a vacancy. It’s worth the wait to have management care.
Lisa was very friendly and kind
Lisa was very helpful and kind. My husband and I came in a few weeks ago and she answered all the questions we had. We rented out the last storage unit that was available, even though it was smaller than we wanted, but she gave us tips on how to get a larger storage when it becomes available. Would totally recommend!
Very easy and Lisa was very helpful!
Lisa xue super amable gracias por todo
Lisa at the storage place was so incredibly kind and helpful. Everything was so fast and easy to understand and she explained everything, showed me how to get access, and set me up on the app. What really touched me was how friendly and positive Lisa was!! I’m so happy with my storage unit and this experience!!