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Public Storage Self-Storage Units at 171 S Arroyo Parkway, Pasadena, CA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
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3'x4'Online only price$ 66/mo
Small 3'x4'- Outside unit
$ 66 /mo $ 88Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 109/mo
Small 5'x5'- Upstairs/elevator
$ 109 /mo $ 145Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x10'Online only price$ 117/mo
Small 5'x10'- Upstairs/elevator
$ 117 /mo $ 156Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 199/mo
Medium 10'x10'- Upstairs/elevator
$ 199 /mo $ 265Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 232/moMedium 10'x10'- Outside unit
$ 232 /mo $ 309Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x15'Online only price$ 232/mo
Large 10'x15'- Upstairs/elevator
$ 232 /mo $ 309Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 265/mo
Large 10'x15'- Inside unit
- 1st Floor
$ 265 /mo $ 353Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
12'x15'Online only price$ 395/mo
Large 12'x15'- Upstairs/elevator
$ 395 /mo $ 526Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 401/mo
Large 10'x20'- Upstairs/elevator
$ 401 /mo $ 535Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x30'Online only price$ 468/moLarge 10'x30'- Upstairs/elevator
$ 468 /mo $ 624Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x20'Online only price$ 475/moLarge 10'x20'- Inside unit
- 1st Floor
$ 475 /mo $ 633Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x30'Online only price$ 503/mo
Large 10'x30'- Inside unit
- 1st Floor
$ 503 /mo $ 670Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x22'Online only price$ 503/mo
Large 10'x22'- Inside unit
- 1st Floor
$ 503 /mo $ 670Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Pasadena
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Pasadena Storage Units Near the 710 and 134 Interchange
Storage units in Pasadena are located between E. Del Mar Boulevard and E. Green Street near the end of the 710/Long Beach Freeway and just south of the 134. Indoor storage units and select outdoor units with drive-up access are on-site in a variety of useful sizes from small lockers to extra-large 10x30 storage units. This self storage facility is adjacent to Central Park and close to California Institute of Technology.
Old Pasadena is just to our north, where the town's 19th century roots meet its 21st century vibe. Fine arts, dining, entertainment, shopping and historic exploration are all on tap.
Caltech is widely known as an educational and research institution specializing in science and engineering. It runs the Jet Propulsion Laboratory for NASA and oversees numerous observatories throughout the world. Its Seismological Lab keeps tabs on earthquakes. Dozens of Nobel Prizes have been awarded to Caltech scientists.
Small Pasadena Storage Units
Caltech students needing some more elbow room in tight living quarters can use an affordable locker or 5x5 storage unit to store books, study materials, last semester's projects, luggage and off-season clothes. The 5x5 units are also great for golf storage. Tuck away clubs after playing a round at Eaton Canyon Golf Course, which is about 5 miles away for convenient pickup and dropoff of your golf bag.
Mayfield Junior High School families and neighbors looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play at Central Park. Behind the athletic equipment, bocce sets, kites, beach umbrellas and folding chairs pack in rarely used items such as your holiday decor and off-season garments. Bike storage is another option for these handy storage spaces.
Medium Pasadena Storage Units
Residents of Windrose Place Apartments and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit, including couches, coffee tables, dining sets and extra kitchen equipment. These storage rentals are also useful when downsizing to store furniture, decor, lamps and clothing all in one spot so you can take your time deciding what to keep and what to pass along.
Large Pasadena Storage Units
If you have no garage or yours is so full you can't park the cars in there anymore, a 10x15 storage unit is a great solution. Stow long kayaks, canoes and standup paddleboards, camping and fishing gear, oars and paddles and whatever else is clogging the garage. If you are building an ADU or converting the garage into living space, this versatile unit will hold four rooms full of furnishings.
Homeowners around Blair High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These roomy storage rentals can hold the contents of a three-bedroom home if you are between residences or just moving to Pasadena and still house hunting for your new place.
For even larger renovations or if you are moving from a very big home, a 10x30 storage unit should fit the bill. About the size of a two-car garage, these extra-large storage rentals can hold more than seven rooms of furnishings.
Pasadena Public Storage has plentiful storage solutions to fit a variety of needs.
If you still haven't found the self storage spot you are looking for, we have plenty more storage units nearby on S. Fair Oaks Avenue and another on S. Fair Oaks.
At this Pasadena Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 2499)
Ricardo was very helpfull and friendly
Very friendly and courteous. Ricardo is amazing. He helped me with my payment and showed me his excellent customer service skills.
I intentionally booked 2nd floor with access to the elevator. When I showed up, I had no access to the elevator or building. Instead, they switched me to a unit in the basement with a steep ramp. The employees were extremely rude. I was supposed to pay a $1 for the first month. 2 weeks later I was charged $75. What happened to my move in special of $1 for the first month?
Great services. Ricardo and Lisa are super helpful.
This is the best place ever.and Marco is a great person this guy could be your best friend GOD BLESS Marco.
I needed a place to store my stuff on rather short notice, but Siprianna really helped me out and got me a storage unit on time.
Went in for my first time and received a warm welcome from Ricardo at the front desk. He was kind and very thorough with answering all of my questions and more.
Went a couple days ago super satisfied got the right storage since I’m moving and have way to much stuff thank you to the girl Siprianna made it very easy and explained well. Saved me some space and time. Would recommend coming to this location.
Just started renting from this storage facility not too long ago. I’m surprised with the customer service at the is location because I don’t really expect any service with businesses like this. Anyways, I’m loving it so far and appreciate the help I get from the girl that runs this facility. I believe her name is Sippi? Definitely would recommend to some of my friends.
Im shopping around for a storage unit since my friend and i will be moving to Pasadena soon, and i have to say Siprianna was extremely helpful answering my questions about the entire process and explaining the different types of units they offer. Thank you so much!
The property was very clean and the manager Siprianna on site was very helpful.
sipi and isaac were great with our moving experience
Passing through Pasadena shopping around for a unit. Sipi helped me and answered all of my questions! Thanks
Isaac was quick and efficient with getting us our storage unit. We had previously looked at the units before and already knew what we want so he showed us the unit one more time before filling out the paperwork. Thank you!
Sipi was great! She answered all my questions and had great customer service
This property is in a great location with competitive prices! Siprianna helped answer all of my questions and made the process easy and comfortable. Thanks!
Came in to inquire about pricing and available spaces. Minerva was patient and answered all my questions and concern. I wish more people in the storage industry were like her. Would definitely recommend this storage facility to any of my friends and family.
Great service!
Julianna was super awesome and help me fine the perfect stop for all my CRAP!
THANK YOU
YOU ROCK!!!!
Julianna was very knowledgeable and helpful. Made our check in process a breeze. Thank you.
Came down to view a space and Sippi was beyond helpful. She helped make this an easy move during a difficult time!
Nick is a great manager. He’s super accommodating and there if u need anything to make the storage process easier.
Great!
Nick was really helpful talking through some of my questions about my rent price and was generally very helpful with his knowledge of the property. Thanks, Nick!
Max was very helpful on getting me my unit! Great customer service! Thanks Max!
Hi, I just wanted to take a moment to share my personal experience with using Public Storage at 811 Bookman Rd in Elgin, SC. The customer service that we received from Ms. Sheliah was amazing. She was very helpful, patient and knowledgeable to all of our needs and concerns. She made the experience with using the storage unit with this company at this location really great. If you are looking for a great storage facility, you may want to try this one it was very clean and we felt safe leaving our belongings at this facility. Also, if you get a chance to work with Sheliah you will surely be impresses. She truly cares and is passionate about what she does. Thank you.
I was in a panic today because I couldn't get the gate code box to work. I went to the office and Sipi and Nick helped me figure out what I was doing wrong. They were super helpful and very patient with me, which I really appreciated. They definitely saved the day for me.
Minerva was very extremely patient with me and she showed me the unit and she was good at explaining everything from hours to the service I was going to come back and rent later on but she made it so comfortable and made me well secure of wanting to rent with public storage and she had an excellent attitude . And she went above and beyond to explain everything by detail
It will very nice to consider pay your employees triple their regular pay on ALL holidays, since they work so hard.
Good place
ROBBERY! I GOT BROKEN IN!! THEFT! MAY 23 i was notified someone broke into my indoor unit and stole my personal stuff!!! Terrible lock and security system! And of course they refused to share with me video footage or even file a police report. THIS WAS AN INSIDE JOB!!! 100%!!! It took me 10 hours to get hold of someone there to meet me and all they did was move whatever left into another unit!! BEWARE!!! LOCATION 7435 W. Sahara Ave, Las Vegas!
This place was chosen because of convience it literally is across the street from my new apartment and around the corner from where we use to live. There was one small issue with a worker but it has since been resolved.
No dumpster on site
Just moved location from Public Storage by Pecten Ct/Watson Ct to the one in Dempsey Rd. When I first inquired, I met the manager named Angel. She showed me some units to see how much space I really needed and set it all up for me so I can move in easily. Angel made it a breeze! She was very accommodating and enthusiastic! Loved her vibe while I was inquiring. She also keeps the compound well kept and clean which is really great. My previous public storage wasn’t as clean and the gate was always malfunctioning.
Great location great staff! Was sad when Linda left but the new guy Zack is pretty awesome too!
Troy was amazing, made the whole experience very easy! He's the best
Jazz was knowledgeable, concise, quick, and polite. 10/10 experience. The facility is also nice.
I have been renting storage for my things and recently needed more. The facility is 3524 Stoll Rd in Olympia ,WA.
I was greeted by Lindsay the manager and she was so helpful polite and knowledgeable of what I needed. I choose the one she suggested and everything went well with plenty of room.
This lady was very professional and Public storage has a great employee there.
Great job Lindsay
I called Rebecca and Chelsea the awesome duo! They assisted me with securing the proper storage needed to store my items. They we're very pleasant, respectful and courteous. Most of all, they were very patient with me in helping set up my public storage app along with explaining how everything works. You guys are the bomb!
I had an employee named Taylor who helped me out. He was very kind and gave me very very useful information about the services they provide.
Friendly. Google maps takes you to the wrong gate. Easy entry and exit and good size space.
The 4343 York Road Location in Baltimore has the best customer service! Both ladies were kind and efficient from start to finish. Alejandra was like my personal storage real estate agent, so patient, thorough and informative. ☺️Their prices are also very competitive. I'm glad I decided on this well maintained location! Top tier experience.
Angela is an absolute superstar! You will not find this level of customer service anywhere else! Not only did she answer any and all questions she actually took the time to listen and find us the absolute best value for our storage/rental needs.
Extremely helpful! Walked me through each step and was very thorough and up front with everything. To top it off the professional was getting ready to leave to another property and stayed longer to help me and never rushed a step. Above and beyond service!
LaShana made the procees smooth as silk! She was knowledgeable, courteous and the process was done expeditiously.
I recently had the pleasure of dealing with Debi, the Manager at Public Storage and I cannot speak highly enough of her exceptional customer service skills. Debi went above and beyond to assist me with my storage needs, demonstrating a genuine willingness to help and ensuring that all my questions were thoroughly addressed. Her professionalism and friendliness made the entire process smooth and stress-free. I highly commend Debi for her outstanding service and would strongly recommend Public Storage in Osprey to anyone in need of storage solutions.
My rental unit experience was effortless and informative. Amber was very knowledgeable and helpful, answering all of my questions along with offering different pricing options for the unit I chose to rent.
I needed a storage unit asap. Diana was amazing…kind and eager to help (and I came in right before she was to go home for the day) Most people would have been annoyed! I highly recommend public storage on Williamson Road in Mooresville, North Carolina. And I definitely hope you get to deal with Diana! Clean and efficient!
Michael helped us move into the space and made the experience flawless.
Public Storage Conway SC Hwy 501, Tammy provides great customer service! Very professional in all aspects, passionate about her work and friendly/personable as well!
Nick was so helpful to me today . I’d had problems with my app cuz I have two accounts and he patiently guided me through the process so that I’m now able to enter my storage unit without any manual access. Plus, he’s got a great personality. Thank you Nick!!!!
Best storage location ever been. Parvin was outstanding! Great customer service with a smile! Thanks Parvin for the 5 stars service 🙏
Ashley was awesome. Explained everything I needed to know and the storage unit is the perfect size and indoor to keep my things protected from the weather. Thanks again.
The Rep was Courteous and very Informative. She went the extra mile to make sure I had everything I needed and all my Questions answered.
She was super nice and extremely helpful!
Well just have to say Public Storage will be my go to storage from now on, and I had my belongings at Life Storage and am unhappy. So if you need to store your belongings go see La Tyra t Public Storage at 13300 Hempstead Hwy she was the best and so helpful. Thank you so much La Tyra.
I rented a storage unit today at the Public Storage on 501 in Conway today and was helped through the process by Tammy. It was a very pleasant experience, and she was very helpful and professional making it a smooth and easy experience. Not only did she show me different units, but she helped me set up App as well as making sure my code was correct and working. It is also nice to know there are real people present in the office to help with any issues you might have. Thanks again Tammy..
Jennifer was very helpful and comforting
Nicole is Amazing!!! I am so happy she assisted me and my family during the whole process of obtaining a unit at the W Babylon location. We were limited with time and I was having such a rough time trying to find the right unit for our belongings. But Nicole literally saved the day and made our experience extremely smooth, thoroughly explaining everything I needed to know. Thank you Nicole for your amazing customer service. Keep up the good job. I will definitely recommend you to my family and friends.
Shannon was knowledgeable, friendly and helpful when purchasing my storage unit. She knew all the answers to my questions and made sure I received the best pricing available. I’m very happy with the service, cleanliness and location of this Public Storage and cannot wait to continue being a customer in the future. Thank you Shannon!
Wes was amazing! He was very happy and professional. Great person to help people with their units.
Robert is helpful person the place is clean always and safe I recommend ⭐️⭐️⭐️⭐️⭐️
Stacey was absolutely amazing and patient as I needed assistance with every step and she made a difficult move, end with a peaceful touch. Thanks again.
Great ! Clean! Great costumer service
The staff was very helpful. They gave me a great deal on a climate controlled unit that was in a great location.
Kristie was extremely helpful and guided me to choose the appropriate unit. She was very knowledgeable and professional
Great service
Unbeatable price, space, and service! Brand new beautiful, squeaky clean, public areas & unit. Love my unit! Kaethe's customer service was impeccable. She ensured entry code and everything worked. Hope I spelled her name correctly. She made my day! Couldn't stop thanking her.
Greetings, it is with great joy that I drop feedback on my experience with this young man (Arrington). It was pouring down raining and this young man assisted me with completing my rental agreement. He ensured all my questions were answered and made sure I knew the ends and outs of the storage facility. It was a pleasure speaking and interacting with him during my visit at the Camp Bowie West location. He made sure I was taken care of during my visit. This young man is a great asset to the company and he has great 😊 customer service skills. Thanks for all your help in ensuring I was able to complete my new account activation and I am proud to say thank you young man! Keep up your hard work, as it was a pleasure working with you! 😃
Fantastic service with the staff. Clean well lite and secure storage. Just what we needed. Thanks a bunch.
Michael
The manager Juan was very informational. And I really appreciate that he took the time to show me the space before I could make my decision on it.
James was great! He's knowledgeable and friendly. He gave me a tour of the storage location, showed me the entrances/exits, he noted the security procedures that Public Storage takes and provided me all the information I needed to have a successful move. He got my information processed in a timely manner and walked me through each step letting me know my responsibilities and the responsibilities of Public Storage. It was a pleasant interaction that helped our family during a busy move.
Kelly at Golden Valley was superb. Made everything easy for me and knew all the details involved. A+!
I worked with Maritza setting up my account and she was great. Maritza was very cordial and knowledgeable. I look forward to working with her going forward. I feel like I'm in good hands.
This place awesome I needed to get a bunch of information updated at the office and I was in a hurry.. they're representative Sipi took everything so quick and basically made my day! This is the place you want to rent.
Diana was very helpful and resourceful! I’ve rented here before and she is SOOO awesome. I’ve been here twice and still here, she definitely needs a raise🙂
Ms Vanetta at the Storage on Cane Run was very very a help to me if it was up to me she deserves a raise i would highly recommend her to the Public.
Mike Skaff, current mgr. at my PS location was absolutely the best help and customer service person I have experienced in almost 14 years of doing business there. He worked with me in finding the best needs for a second unit and got me the best deal available, all this after squeezing me into his already booked day of appointments. He is very personable and attentive, making you feel like you're the reason he is there. I hope PS corporate takes into account that successful business is all about great customer service with people like Mike.
I met with representative Paul at the Lake Under Hill Public Storage location. Initially, I had a storage space in mind, but after speaking with Paul and obtaining his advice he informed me I wouldn’t need a storage of that size for the amount of items I want to store.
Paul was friendly, welcoming and knowledgeable. I am so grateful he took the time to show me around the storage space and very please with the affordable monthly payments.
Thank you Paul for your great customer service.
Excellent service
My buddy told me go over to the grand river location and they will take care of everything, customer service is great, fast and efficient.
Head over there for all your storage needs
I rented a storage space at the Beulah Church Rd location. Rick is very helpful, knowledgeable and gives me great customer service every time I go there! He's the best!
Linda was great at her job! Very friendly and helpful.
Peggy was friendly and efficient.
I have used this location on at least six occasions. Never disappointed, good price & the office manager, Nancy is fantastic! Knowledgeable, helpful just all around great.
Wendy was exceptional in her presentation. My daughter-in-law
and I enjoyed talking with her and making arrangements for the rental of a space. She is an A-One employee.
The manager Laurie she so amazing & helpful
I dont ave words to used to express her, she is more than excellent.
Very positive experience…
The manager of the San Pablo/Beach Blvd facility ( Coleman) is very helpful… checking in and out!
Clean facilities!
Great experience working with Emily ! She made the process seamless. I made a reservation online and took no time at all to get my unit! Well done !
Very great service from the representative Elizabeth. She very helpful and answered any questions I had.
Ashley M. was SOO helpful! We had an excellent experience. She was patient, knowledgable and helpful through the decision making process around which unit would be best for us. HIghly recommend!
I was scrambling at the last minute to find a storage unit to unload into. Even though it was a Sunday, the representative was on-site, helped me through the process and made sure the unit was clean. Excellent service.
I had a very good experience and customer service from Samina. She was very kind and helpful in assisting me in finding a new 5x10 storage space as my prior storage space contract was coming to an end. Thanks to her I was able to get a better deal as well!
Cheryl was awesome! I can’t recommend a better long term storage option in the area. Thanks for making the move in process easy
Jennifer was awesome!! She helped me get set up and started and everything was easy and thorough.
Rick was absolutely wonderful and very thorough throughout the process. He made every step easy to understand and I am looking forward to using the space.
Pauline was amazing and was very helpful! 10/10 would recommend. Just ask for Pauline!
The facility is a little run down and could use some updating however the customer service I received was exceptional. Jill went above and beyond to make sure I was taken care of.
Mary was excellent today during my visit. Her customer service skills were giving outstanding services. Would recommend and visit this location again. 😁
I have to say I received the best customer service from Latoya at the Public Storage Brickell location. She was extremely knowledgeable, efficient, and above all very friendly. Employees like this make me proud to use Public Storage for all my storing needs. Thank you!
The best storage rental place I’ve ever rented from. The managers Nick and Sipi are very pleasant, helpful and provide excellent customer service. I would defiantly recommend this place for storage rental to everybody. You won’t regret it.
Very helpful made it easy and fast to get the right storage for what I needed to store
This is a very clean and well managed storage complex. The staff person, Felica, who worked with me was very professional and helpful. She made what might have been a stressful situation go smoothly. Her calm and pleasant demeanor makes her an asset to this facility.
I just changed storage facilities today and I’m now at Public Storage. I’m very glad I did! Audrey was a wonderful help in getting me set up! At my former place there was no help offered and no concern that I was leaving because of poor customer service. Audrey was a breath of fresh air!!
Angie is the best!!! She was quick and efficient and go me going fast!!
Olga was very professional, informative, and helpful throughout the process. Nothing could be easier. Reserved the unit online, toured the unit, and finished up at the front desk -fifteen minutes round trip. I highly recommend.
Jon was very helpful. We found a space that works great for me and guided me through the rental process.
Very helpful and nice. Great to work with.
Just rented a locker. Rita was very, pleasant, knowledgeable and helpful. Looking forward to using the unit.
I just rented a unit and I’m pleased to have the opportunity to offer my comments. Staff were amazing, a special 2 thumbs up to John and Jasmine. They took me around and they both were excellent providing me with answers before I could ask the questions. Top notch customer service. The storage location easy to access and clean and affordable. Thank you team. Candice
they pay atention to my request , and bring a good service, if you need storage, then come this store,
My wife and I stopped in to get information on a storage unit. Cheryl assisted us by showing us available units. She was extremely professional, courteous and friendly. We decided to go with Public Storage and looking forward to seeing her in the future for any needs. Definitely recommend seeing Cheryl for any storage needs. Very clean storage facility.
Mike was so great with setting up my storage unit! Great move in experience
To many homeless people
Carrie was very helpful and very sweet thanks for making my move in smooth
Tracy M. Was absolutely helpful in finding the right size unit for my needs. Very nice and knowledgeable.
I live in Richmond and will always use this location. Great service started with Ms. Natalee now continuing with Ms. Yolanda.
New customer. The front desk, Sherita, was very pleasant to work with and very adept at walking me through the process of getting keys, insurance and auto payment set up. Good to go…. Thanks Sherita!
Aimee was great! She was quick and knowledgeable. Had me in and out, and all set up before I walked out the door! Absolutely amazing service!
I was going to go to another location but they were not able to accommodate me. I drove to the Aledo location and it’s been nothing but a great experience. Justin has been nothing but helpful and answers all questions I had. We even talked about his family and past being a marine. Super genuine guy and makes you feel like your stuff is secure and it’s a family place. He went above and beyond in my book and I am happy to be doing business at this location. Thank you.
Quick and easy process
Just rented a unit and Jeff was awesome. Vincent was also helpful and the customer service that was provided was wonderful!! The facility is so clean, the restroom was not only clean but smelled great! Really really happy picking this location for my storage needs.
Joyce did a fantastic job. Helped locate a unit close to the elevator and both ladies were very friendly! Thank you Joyce!
Very helpful, fast, knowledgeable, and professional. Great experience and will be recommending!
Shannon @ the North Miami Public Storage was very helpful and fast. She really knows how things run there and I felt very comfortable working with her to get my storage space. Thanks Shannon! 😊
Stopped in to see the new facility and see if it was worth switching units as this new facility is much closer to where we live. Upon our arrival we were greeted by a super friendly Tammy. She answered all of our questions, showed us the units and how to access the gate. We signed on immediately. Now if only Tammy could work at all the businesses up and down 501 our days would be so much better. Thank you for a wonderful encounter today. 😁
Very good customer service. Clean and safe.
Manny was on point with his customer service and information regarding the storage .
Ms Tammy was absolutely wonderful and super helpful!
Damonte are the best he was very patient and helpful ♥️
The online rental is quick and convenient. When we arrived at the storage location we were greeted with a smile, friendly, knowledgeable and professional service! The units are very clean and cool. We were totally impressed. Joe made the experience simple and easy! As a business owner myself, I would hire Joe! He is one of those WOW employees.
Thanks Joe and Public Storage
Found a great location near my home and Liz made getting a storage room a smooth experience
Excellent service @ this location with kindhearted Manager NICK n SIPI
LOVE THIS CLEAN CARING
PUBLIC STORAGE!
Nick was very helpful to make a payment through the app.
Signing up was a breeze, and both Howard and Tina were very helpful, making the process easy and seamless. Highly recommended!
Allen, and his teammate, Donna, were great to resolve a unique situation with obtaining and renting our unit. They solved a small problem to our satisfaction with professionalism and ease. If I ever need another unit, I would consider them first.
Pam was so wonderful and knowledgeable on helping pick rhe storage unit for me and highly satisfied with you service and I would recommend anyone to use public storage on Myatt Drive
Diana, the property manager, did an excellent job onboarding me. If I owned a company she would be 1st hire.
Great experience, Carolyn was very helpful showing the unit and describing the registration process clearly. The unit was spotlessly clean and the move in was painless.
Went in to get a visual ideal of what the spaces look like and what access would be like. Kahekili was very helpful from the start and gave us a tour of the various storage sizes and locations (on different floors) to find the most ideal storage for our needs. We were able to easily find the perfect one for us and were quickly signed up and paid in a matter of minutes thereafter. The service was excellent! Glad we decided to make a visit today.
Highly recommend!!!! The guy that attended me (Michael) was more than amazing. He was thorough, explained it well and overall great customer service 👍🏽
Recibí una muy buena atención y estoy plácido por sus servicios
Very friendly, professional staff. Nice, clean property. Property is secured and monitored 24/7. Staff are available on the property 7 days a week as well! You can’t go wrong!
I’m in the process of moving homes and the woman who was working on MLK day was super nice, efficient, & knowledgeable! She was able to get me registered and in a unit in less than 10 minutes.
Steve in Arnold was great. Building and unit are spotless.
Belinda and jesenia provided excellent service A+++
Manager Audrey was very nice and professional very helpful, easy process great experience! 👍
I was in need of a larger unit and Terri was very helpful in showing me a larger unit and getting the paperwork done quickly. I highly recommend this location if you are in need of a storage unit.
Ada (l hope l got the name correct!) was super nice and walked me to my unit to view. Very personable and l happen to appreciate that 👍
Sharol the manager of the Public Storage in Montgomery, TX 22394 FM-1097 was absolutely AMAZING!! Thank you Sharol!
Chlyde was extremely helpful during the rental and move-in process! He made our move a wonderful experience!
If I could give ZERO I would.
I came in 20 minutes to close with my reservation and I had specific needs as I was storing a large trailer that was difficult to store in a normal unit. Diane was so helpful and flexible with my specific storage needs out in the rain and had a great attitude and attention to customer service. Diane will be the thing that keeps me at this clean and well run facility.
Patti was awesome and a big help, as always.
Nice in respectful helpful
Highly Recommend This Place. It is very clean and secure. Thank You to Shane and Joe for Great customer service and the help selecting a unit and setting up my account.
Rita is super helpful in getting everything set up. Excellent representative of your firm.
Gabriela & Kayla the A Team of Public Storage. They went above and beyond in assisting me, showing me the units, showing me how the application works. Best team I recommend this location to anybody in search of storage
Property manager Tiffany at PS 1916 made my experience beyond perfect. She was thorough with the entire move-in process! She needs a promotion!
Heather was so helpful in helping me secure my storage unit. Couldn't have been a smoother process. Thank you, Heather.
The service was fantastic, I had an online problem and she solved in the office. Walk me to storage space in cold weather.
Highly recommend.
I am really satisfied with how online I got a lower price.
The manager and clerk are so kind.
I appreciate the terrific customer service at Draper Drive Public Storage.
Getting a storage unit set up was nice and easy and it’s all thanks to Lilith. Lilith gave us all the information we needed including any deals we were eligible for and they were kind and sweet to us.
The facility is clean and very secure. Tuki at the front desk was super helpful in showing me how to find and access the unit and getting set up with the Public Storage app
Well maintained and clean place. Ronda provided excellent service and able to help me to choose best option for me. Very satisfied with everything.
Thanks to Brian I was able to rent a storage space today after trying to get in touch with anyone on the phone or visiting the site. Brian patiently answered all my questions and took me to look at 2 different spaces so I could decide which one would serve my storage needs. I could tell he wasn’t feeling well but he persisted until the transaction was complete. Great customer service! Thank you Brian!
Excellent storage facility! Diamond’s customer service was fantastic!
Makayla was very helpful and provided friendly professional service.
Excelente trato y servicio
The gentleman at the desk was friendly, professional and courteous! He made every aspect of renting a unit simple and understandable. Highly recommend this storage facility! Great folks!
Fátima!!!! The best! Efficient, fast, nice person!
Public Storage has a great asset having Fatima work there!
Cory, at the Lee Rd location is very professional, patient, and knowledgeable. He left no questions unanswered. The Best Customer Service!!!
Shawn B.
She was amazing very friendly and helpful and made my stay a good one
Janice provided super customer service!
I had great experience at Public Storage! Esther was great and super helpful throughout the process
It's excellent. Nick at the Arroyo Parkway Pasadena branch is the best representative the company could have! All the information you need is widely provided. And everything you need to do is very easy to manage through the app.
Editing my review: This is a VERY MAJOR NEGATIVE: There is not a single trash can anywhere. I asked Nick and he told me it's because customers used to leave big things in the trash. In a place like this, IT IS MORE THAN OBVIOUS that customers will have things to throw away. The rate (which is not cheap by the way) MUST include at least small trash containers!
I will be waiting for a response to understand this MINUS MINUS which is a normal service for customers anywhere!
This location is awesome. Very quick and easy. Shakilah provided great customer service and explained everything thoroughly. Would definitely recommend this location.
Rita was very helpful. Explained everything very well in regarding the rental process.
Carol was great and very professional for her job.
Michael was very informative and helpful.
Representative was very helpful and knowledgeable.
I had a very pleasant experience at this site. Chris went above and beyond to ensure that I was getting a unit that would supply my needs. He was also very knowledgeable and able to answer all of my questions. The facility is extremely clean and the staff is great. Would definitely recommend, 10/10!
Five stars for sure for John at Public Storage on Cotner Ave. He made what can be a frustrating experience so simple. He was and continues to be extremely helpful. Thank you John !!! You are a wonderful ambassador for Public Storage.
Quick and simple process to get a new space set up and ready. Kim in the office was great and made the process that much easier. They offer move-in specials and it is conveniently located in Midtown. Everything is secure and seems very safe and the property seemed very clean and in good working order. I like the app option as well.
Property Managers Kathleen and Kym give thorough courteous professional care to the customers. I was once called to let me know that I had improperly placed the lock on my unit which could lead to my unit being opened which means they are monitoring the security of my unit. I am a happy customer !
The staff were incredibly helpful, friendly, and informative through the entire process, especially the one with the lovely green hair! Top notch service!
I recently had the pleasure of working with Danny at Public Storage, and I must say, her assistance was exceptional. Her dedication to ensuring I found the perfect storage solution was truly commendable. Danny's professionalism and helpfulness made the entire process effortless and stress-free. Her knowledge and willingness to go above and beyond to meet my needs were truly appreciated. Thank you, Danny, for your outstanding service.
drove by today as a total newbie, the staff walked me through everything, showed me the units that are on promo with different sizes, asked good questions for my requirements and provided very useful suggestions to help me make a decision. I walked out with a great unit and good price in 30 minutes. Definitely recommending this place.
I want to tell everyone I can about my move-in cause I know how crazy and hard some of the storage places can make things. But, I Had a great move-in. Shirley at the Dallas, texas Harry Hines location made my move in fast, easy, and pleasant. When you have spent the day moving and running around and having a hectic day and you walk in greeted with a friendly smile and a person so willing to go above and beyond it makes everything so much better.
Doing my move in time I probably crossed her path 3 or 4 times and each time I got a nice present smile. Thank you for employing people of this character.
Esther was welcoming and very helpful. Got everything done fast. I am happy with my storage space.
Awesome customer service. Even in the rain they were helpful and friendly. Awesome place .They helped and explained everything in detail including pricing , locks, hours of use, , insurance. Thank yall and keep being awesome
Came in with a list of questions and the manager was able to answer and resolve all of them to the best she could.
Great service and friendly. Couldn’t be happier.
Very nice facility - clean, well-maintained, and wonderful staff (Kristine)!
Indie was great!! Excellent service from her! The online experience was horrific though because the system was down
Drew and Hunter were super friendly and helpful with the selection and process of my rental space. Thank you both
The Gulf Shores facility is very nice. It is clean and appears well maintained. The onsite support lady is extremely helpful and pleasant. She was able to answer my questions and guide me to the best solution for my needs. I recommend this facility to all.
Thank you Pat. He saved the day and made my rental go smooth.
It was easy and fast. I was assisted with courtesy and great customer service.
They sold my unit, but the worst part is the manager didn’t get in contact with the buyer to return all of my documents and photos. Since I am out of the country, I called everyday and left messages for three weeks and he never answered the phone to help me get my things. Why is he working there? He should be fired.
Great service by Angel explained just about everything,got is a great price on a unit. Good guy too.
My move-in could have been a lot worse. The day before my move-in, I had an accident. Eli, the manager, was beyond helpful. I will always use them for my storage needs.
Estoy muy asombrada con el trato tan gentil y profesional del personal de PS en Kendale lakes . La caballerosidad del gerente y el entusiasmo percibido en su asesoramiento no te dejan la más mínima duda de que estas en excelentes manos. GRACIAS ..!! Luis
Stacy property manager very professional and keeps the property clean.
Super easy, clean and convenient place. Haden took good care of me getting me all set up. Highly recommend
Easy process on a very stressful moving weekend. I'm glad we found space. Love the office manager.
Extremely knowledgeable, helpful and kind
Awilda was awesome!! Very assertive and knows her job to the extreme!! Highly recommended!!
She was really helpful and fast, great customer service!!😁
Went to open a unit while we are doing renovations to our house. Tee made the process quick and easy, and we were able to move stuff in the same day!
Stacey and trainee were awesome they helped us out each and everyway possible and were very friendly . Thanks again Stacy and trainee
Rachael was efficient, friendly and very professional in helping secure the storage space I needed. She is very knowledgeable about the property and the company policies.
Also, the facility is very well maintained! Clean and very obviously meticulously managed.
Ken and Stephanie do a wonderful job, they give me the information I need 😊
Thank you Eric so much for your help, great experience 10/10 recommend
Manny provided great customer service and made the whole sign up experience quick and pleasant. Definitely would recommend choosing this location!
Jamie worked the front desk & she was AMAZING!
My experience was great at the Duncanville location on S.Cedar Ridge Rd.The associate was very nice and helpful.She explained everything perfectly and in a professional manner.Overall great customer service!!!!
Angel was a tremendously helpful employee and made the whole process run smooth, 11 stars
Robert assisted me in obtaining just the right size storage unit for my items. He was so patient and helpful. This is a great facility with an awesome staff. Thank you Robert
So easy! Melissa made the whole process fast and efficient
Rachel was amazing to work with and she was very helpful. I was really stressed and she made it all very smooth and easy. God Bless, I so needed her today. Thank you!!!
My reservation experience was great! Antonio was a tremendous help. He was very knowledgeable about the polices for renting and was able to answer all my questions. The facility was very clean and in a convenient location. Antonio provided first class service and the reservation process went smoothly! I highly recommend Public Storage on Central Avenue (Capitol Heights) for your storage needs:)
Oscar was a great help. Very efficient and friendly. Was able to secure a spot that accommodated my needs. Highly recommend.
Ana was a great help getting me set up with a storage unit. Everything looks clean and well maintained.
In the office at this location they gave me information about the pricing that led me to agree to purchase storage with them. The next thing I know I’m being billed a different amount, which of course is a higher amount. They will take absolutely no responsibility for them providing inaccurate bad information about the pricing of the storage units to me to get me to sign up. so I have to bear the burden of their incompetency and misinformation. So you have to question the truthfulness of what you’re being told especially when it comes to pricing or else you will end up in the same boat as me. No integrity at all. If they had integrity, they would provide me with a credit for the difference based on following through with their word that was given to me to sell me on the unit, to get me to sign up. So it’s essentially a bait and switch. Give me one set of information and then switch after I moved in and signed on the dotted line. Buyer beware!
Fast, easy rental. I was in and out with no problems. The guys behind the counter were very professional and helped me get all the discounts I needed.
Jess was so helpful! She assisted me in securing a unit and made the process so easy and stress free.
Evelyn was great help very friendly and very helpful she answered my questions I had. Thanks Evelyn
Robin is the best!!!!
Pam did an amazing job helping us find the right storage unit!
I believe the manager helped me at public storage near tobacco road. It was my first time and best experience. Friendly, staff. Had no problem explaining a few things twice for me smh price was reasonably no complaints. Highly recommend this location
The public storage experience that I had today was phenomenal. The agent was bright and intelligent, and very helpful.
Celeste is great!
All went smoothly. :-)
I checked in to the 888 Fair Oaks location of Public Storage. I was happy to work with
A hard working professional. He was aware of my request and help me solve the
Space requirements. For my storage units.
Phil was very accommodating to all my questions and was very thorough with showing me storage units. 10/10
Rhonda did an amazing job of helping us get our storage unit.
Pat is an absolute sweetheart! She will make sure you have everything you need when looking for a place to store your things. I could not recommend this place enough. Make sure Pat is the one taking care of you!
Muy buena atención
Princess, the manager, was very welcoming, extremely professional and provided awesome customer service. I highly recommend this facility if you are in need of storage.
Best experience for obtaining a storage unit!!
Just signed up for a storage space over the weekend - the owner was super friendly and patient, taking the extra time to help us figure out which unit would work best for us. The entire facility was clean and the location is convenient. Definitely recommend!
Jenny was terrific! Very friendly, helpful, and professional
Very nice and helpful member named Lindsey on Cincinnati Dayton road.
Great experience with Gregg this morning! And a Great deal at $99.95 😉😂
Great and convenient location. The manager, Francis was very helpful - made the process very simple and fast. Thank you!!
I had some questions about my contract. Randy was at the desk and was most helpful, and knowledgeable. He was pleasant and made the experience painless. I will use Public Storage again because of employees like Randy
Have rented here twice before with no issues and good service. So when I needed to rent for a third time it was an easy decision to do so with Public Storage. Rachel made the sign up process easy and quick and I expect this time around to be as uneventful as the previous two. And uneventful at your storage unit is what you want.
The night before renting a 10 x 10 rental unit at the Public Storage branch located at 7920 Deering Ave in Canoga Park, CA I ran into a glitch using the online Public Storage unit booking software. Then the following morning I called the corporate division to discuss the glitch but my call was transferred to four different department associates and 3 of the associates understood the glitch but could not do anything resulting with my time being wasted. The 4th associate helped me as much as he could but could not proceed further due to his hands being tied by corporate policy so he suggested I speak with the Deering onsite manger. I drove to the Deering branch and spoke with the manger and her name is Lluri. I explained the glitch to Lluri and within minutes she acknowledged the glitch, understood the glitch, did not make any corporate robotic excuses regarding the glitch and then without hesitation she offered to show me two different 10 x 10 units and also offered to lower the monthly rental cost but the best part is she did not have to call the Public Storage corporate division to ask for approval. It's extremely rare I make time to write a review because I'm very busy and also unfortunate the criteria of the Public Storage review software is "Limited" to a 5 Stars positive ranking criteria because the quality of Lluri's professionalism ranks 10 of those Stars.
Elizabeth is the best. She made the process very easy and when an issue came up, went above and beyond to solve it. Thank you!
Great Experience check in was supper smooth. Leanne was great Thanks
Chris was efficient professional and friendly. Thank you!! Perfect service!
Chris was excellent! Very friendly and knowledgeable. Addressed of all of our questions and concerns with confidence and kindness. He's definitely a 5 star Public Storage Team player!
I have had the most exceptional customer service experience with Angie. I highly recommend Public Storage in Irwindale!
Patrick was AMAZING! Very detailed, ensured that all information was covered, & extremely professional. Would definitely recommend this location.
Excellent Customer Service, Clean and tidy facility too! It's a keeper!
Very friendly staff member, Shanda, explained to me every single detail about my rental. Thank you.
The woman Ebony that helped me was so helpful, informative and Awesome! Great customer service
Becky was exceptional. Great customer service
3108 Northern Blvd Long Island City Ny This storage does false advertising. They are not climate controlled. They keep it at a consistent 82 degrees Fahrenheit when other storages have their temperature at around 70- 75 degrees Fahrenheit. I nearly passed out on move in day from how hot the facility is. I store clothing and sell online and some of the clothing has developed mold and damage due to the high temperature and humidity. If I am going to be paying $400 a month for a unit I would expect air conditioner and proper cooling. I noticed a pile of trash and debris that was not disposed of for two weeks. There are rat traps everywhere for the mice and rat infestation. I saw a rat scampering across the grated cieling part of the unit. I'm afraid they may damage the clothes. If the temperature does not drop to 75 degrees and the rat problem gets addressed I am leaving. Stop the false advertising these units are NOT climate controlled.
Liz helped us today and we were very pleased. Quick process and friendly staff person to show us around. Thank you Liz!
Ms. Dee was fantastic, treated us like family. The world needs more people in customer service like her. Thank you Dee
Made the whole experience smooth and quick to begin renting. Angel was so kind, understanding , and entertained all my questions!
Great experience! Bill is great! Very professional, informative and patient!
John from public storage Jersey city helped us a lot. We do appreciate his great service that we normally didn't expect from the storage facility.
Easy to rent. Great prices. Excellent customer service.
Ashlee was great. Fast and friendly service
I have multiple units here and Shannon is always so helpful and kind. She is great at customer service and you can tell she loves her job as she takes pride in everything she does here at this property. I see here outside cleaning all the time. This place is number 1 in my book. I would give 100 stars if I could to this great property manager. Thanks Benny
My experience at public storage (1205 W pembroke Ave) was excellent Team member Susan was very sweet and resourceful with helping me get into my unit and even guiding me through the process of downloading the public storage app to gain access to my account if you are in need of a place to store your items I would 10/10 recommend public storage on pembroke
Hi, today’s experience w/Nahar went so well, starting w/a warm greeting, I was given a pleasant, professional & informative experience. Moving, work & life can be stressful. Miss Nahar Thank you for your cheerful assistance
Had a great time with ebony she was very helpful despite the customer service messed up on the phone, she walked me through everything thanks to her and public storage I will be visiting again
Renting our storage unit was quick, easy, and very convenient. The staff member Veronica had everything ready for us and she was very knowledgeable. She answered all our questions and was very help. Highly recommended.
Amazingly smooth experience getting our unit rented. The property manager Kevin at the Highway 66 location in Yukon was polite, professional and made the whole process easy. We reserved the unit on the website, and Kevin picked it up from there. Recommend!
Sherlie was exceptional in assisting us with opening an account and accommodating our moving schedule.
Incredible service! He assured we knew all the perks of renting with Public Storage.
Carolyn made the storage rental experience so easy and convenient, her customer service skills were exceptional
FAAAAKE 5-star reviews- Check out the “people” reviewing and notice theyve only left ONE review and are constantly naming DIFFERENT “employees” who allegedly hwlped them. These employees dont exist. This location has, like, three people on their payroll.
Now, for mine…. Buyer beware; as the other reviewer mentioned there are lots of hidden fees. Scary slow elevators that leave you wondering whether or not youre actually stuck. Horrible people constantly blocking gates. No garbage cans to throw any type of rubbish into. Monthly billing makes no sense. Sketchy at best.
I am between homes right now and needed a place so store my belongings in the interim. Ebony at Public Storage property 00126 on State Rd 82 made that task simple and easy. She is polite, professional, knowledgeable and very informative. The application was quick and uncomplicated. I am also very pleased with the condition and cleanliness of the facility. I highly recommend the facility.
Mr. James was very friendly and helpful. Customer service was amazing. Defintinly would recommend coming here
Jolly made us very jolly 😊 welcomed us inside and showed me around. The place was super clean which is alway A+
Stopped in today to pay for my storage unit and then get my lock and check it out Jeff Jeff helped me out. Very professional and got me the best price you could Thanks again Jeff for everything. I recommend this place it was very easy to deal with and Jeff took care of the whole process and was quick about it.
The service was great. The people were very friendly and made the experience a wonderful experience. Anthony was very helpful thanks so much
Tavon was very friendly and helpful; the account check-in was quick and smooth; he explained the cost, the cost of insurance if we wanted to keep it etc. Tavon showed us to our unit and how to use the lock. The facility is clean and tidy and there are carts available for use.
It's an excellent storage facility.
Great accessibility
the best customer service I have ever received from a company, Mary is very helpful, she answers all the questions you have in a very efficient and professional way
Mary is the best
Liz was very friendly good service will recommend
Judith was amazing. Her customer service was impeccable. She was very informative and patient with me and my husband.
AMAZING SERVICE!! Words cannot describe how wonderful and helpful Trina is! Kind, sweet, nice, helpful, patient and overall a great person. I was unsure about what size unit I needed, she asked all the right questions and showed me around to help pick the right one that would be the best fit for me. The facility is great as well, very clean, well lit, and in the perfect location. Thank you so much, I am happy to know my stuff is kept in a great place. :)
They are the best
We were met with great friendly service when setting up our storage needs. Pricing is comparable if not better. Facility is clean. The perfect location for our needs. Thanks!
Darnia was a very helpful and knowledgeable young lady. She has people skills and outgoing personality. It was a pleasure doing business with her.
First time renting a storage unit and it was very easy thanks to Josephine, she guided me through all the steps and provided me all the information and help I needed.
Katie was such a big help! This is the third unit I have rented over my time in Columbia. Have had such a stress free experience with this storage facility in the midst of all the chaos that moving can be. The facility is clean, was easy and ready to access on our own and the staff is amazing! Highly recommend!
The guy was truly friendly and was very knowledgeable about his job. He was quick and courteous.
Rodney and Gabe were awesome and got me taken care of fast!
Hi
this is from John I don't know why my daughters photo and name is showing up But I had a great experience at public Storage in Harwood Hts' Il, Tracy was extremely pleasant and helpful I would recommend her and Rhonda to anyone that goes there
Helped with every question i had, great people working there surper nice, got me in quickly and got everything done with in minutes
Marlene is amazingly patient, thank you very much for all your help!
Fairfield facility. Irma was extremely pleasant and helpful. Give this girl a raise!
Josie is amazing! Her customer service is top notch, she's personable, friendly, reliable, relatable and everything else that could describe her in a positive way. Thanks Josie!
Sierra helped me find the perfect unit for me and what I needed to store. She had great knowledge of the facilities and the set up process, and made signing up a breeze! The storage facility is clean, and they have great deals going on right now.
Ms. Candie was amazing, very knowledgeable, extremely professional and patient, she went above and beyond to help me find what I needed and explained everything very thoroughly. I would definitely promote her into a management position.
Thank you for your time and assistance!!!
Shana was great!!!
Lindsey was wonderful showing us the bigger unit and giving us all the details! She made everything so easy! Paul & Stacey
Robin is very friendly and helpful. Very easy to get a place.
Kent
Thanks for the Great service!
Much appreciated
Much love from dc and the Crew
It was very well and the welcoming by Lorena was excellent.. she answered all my questions and was very helpful
I received great Customer service from Danielle. I would definitely recommend this location.
Location: 12th Ave, Seattle WA
I went to reserve a unit online and decided to wait on signing for the unit until I could see it in person. I'm glad I did because Evan, who was working that day, was able to show me different units to help fit my needs. Evan was very courteous and answered all of my questions. The units we saw were all clean and the facility was well kept. Definitely feel good about this decision as a first-time storage renter. Thanks Evan!
Excellent job dealing with Philipa and Jennifer. Great work made the move easy
I like Public Storage. I have used them before in the past, so I know their service. I would recommend them to anyone. They have a very caring and considerate staff. They always have.
The manager at this location was very professional and friendly. He explained everything very well. Everything was a good experience, I would definitely recommend this place to others.
kim was a great help!!! i recommend her
Kayla was patience as this was my first time to use storage she did extremely well to explain the process. I did not feel rush, her customer service was excellent to me. Storage was very clean. Would recommend this place
Everything was explained clearly as far as accessing , Downloading of the app, and when payments are due... thank you so much.
Debra was great.
Staff is Amazing, super helpful. Quick sign up. Everything is clean, great tour of the facility very well kept!! 👍👍👍👍👍
Stephanie was excellent and very helpful. Great personality and new her stuff, she deserves a raise
they were among (sorry don’t remember the employee name)
i remember two new hires were training and there trainee was doing a wondering job of preparing them to be great representative of this company
El unico empleado excellent es Jordan un Caballero Los demos son unos inrespetuosos espero que Los boten Como basura
Mary always provides top notch service. I have multiple units and she always takes care of our needs!
Very organized and convenient location. Great service and caring property managers , especially Doug .
New modern building, all high-tech equipped, access is granted through the app on the phone, no need to save the code. The team member Ileana was incredibly professional, nice and helpful, made the whole process very quick and smooth. Thank you!
P.S. The locks are provided for FREE!!!
Larry at Public Storage on Hillsboro blvd in Deerfield Beach, FL couldn’t have been more welcoming! He cheerfully greeted me and was extremely helpful. He took the time to be sure i had selected the correct size unit (i had selected on-line) for my needs. Since i was uncertain - he was eager to show me the actual and other comparable units. He even helped me solve the puzzle of fitting my specific items in the space! Larry then clearly explained all the “legalese” in the contracts, showed me how to work the gate & off I went ! The experience was 5 star & he is a stellar representation of Public Storage. Thank you Larry!
I went online and reserved a 12’x25’ shed (300sq ft) for a monthly rate of $236. When I came to the office the next day I was told that unit was rented out earlier in the day, so it seems getting a reservation doesn’t mean they will actually reserve it for you, you’ll get that price if they didn’t happen to have already rented it before you got there.
I was then told the next closest unit would be a 10’x25’ (250sq ft) for a monthly rate of $256. So less space for more money per month. Kind of felt like a “Bait & Switch”.
jaylin at the kent 180th location was super sweet! very patient and helpful with the move in process and helping me get in and out and around other tenants while im pregnant and trying to do things myself
Staff here were very helpful and knowledgeable. I appreciate the A/C while moving my belongings
Nathaniel is the best! He treats everyone as if they are the most important thing about his day. The grounds are always spotless and he goes the extra mile to make sure you feel welcome and have all your questions answered. This is my family’s second experience in the last 4 years renting a unit at this location and Nathaniel has been wonderful to deal with both times.
Jamie is just ‘AMAZING’. She was very professional, customer friendly and knowledgeable. She truly understands customer’s needs even before I asked her a question. i am extremely happy with her service
Great service shanali knows what she is doing
The service was extremely friendly, professional and expeditious.
The storage unit was very clean and easily accessible.
Called and got a reservation for a unit and they looked up what specials they had in the area. Went in after reserving a unit, had Crystal show me the unit and sign the paperwork all within a few mins. Super easy and simple and broken down for you to understand.
Omar was fantastic. Very helpful, knowledgeable, and patient. He answered all our questions and showed us the unit on 2 different occasions (to quell our anxiety) before eventually renting it to us. He is an asset to Public Storage for sure. Thanks Omar
I made a reservation on a Sunday for Wednesday. I got about 5 calls with 2 voicemails asking that I needed to call back to confirm my reservation. I called back on Monday and a representative told me I needed to go to the store to ensure my reservation, even though I had replied on a text message "confirm". I was there on Monday and the nice ladies told me my reservation was good to go for Wednesday and I could come back on that day. I could also finish my registration online but due system issues I wasn't able to do so. Therefore an online agent said I had to go to the store and finish it. It's Wednesday morning and the place was closed for 2 hours. I had to make a second trip coming back to complete my rental. I was not notified of the circumstances. On top of this I couldn't get the promotion because they told me a relative had previously used this service under the same address. I was told it's only one person per household. Again I wasn't notified by anyone about this. On top of this the app isn't working. The only thing that's good about this storage company is the customer service. They apologized all the way to end for all the trouble.
I worked with Rachael who was a very big help to me in getting a second storage unit. She was knowledgeable, patient and friendly.
I also want to mention that Cornell was really kind and pleasant when I called and more than willing to help me navigate the Elevator when i came out.
Thank you..
Monique took great care of me and in a timely manner. She is very professional and nice. Please ask for her...she's AWESOME!!!
Amazing customer service, Great price and was definitely worth the value. I belive my stuff will be safe and clean. Gabby is the Employee that helped me and was very sweet and nice.
Super clean facility with easy access.
First time renting a storage space and Reece was super helpful. Answered all the questions I had as a first time renter and even took time to let me check out how the unit looked like. Glad I picked this space.
Just rented 2 units at this location. About was such an amazing help in deciding which units would fit our needs the most. The place is very clean and the prices were great! We highly recommend this location of Public Storage. You won't be disappointed.
Angela was absolutely patient, well informed and so courteous. Facility well maintained. Honored to have such an exemplar professional help us store our father’s precious belongings. Very secure facility.
The gentleman that helped me was kind and courteous, and he lhad a great personality, he's a natural, he greeted me with a big smile. and the service he provided was second to none.
Very helpful management/workers! Thank you!
I DO NOT recommend!! My stuff has been in storage less than 30 days and the property manager changed the locks without notifying me. Not only did he change the lock that I bought from them for $20 but he also accessed my unit without my permission. I’m still waiting on a call back from them. They are super unprofessional!!
Easy and pleasant rental experience. Sol was great throughout the rental process. Start to finish excellent customer service.
Steph so nice
Tracy the manager at this location on Ten Mile is the best. She has the answers, listens to what you’re wanting and then finds it for you. Great morning spent as she got our New Covered area for our RV. Great clean facilities for sure, great diagonal back up into covered spots so we couldn’t be happier. Thank you Tracy and Public Storage on Ten Mile in Meridian ID.👍🏼
Very friendly and helpful. Highly recommend!
Great customer service. The property manager Cecilia was extremely helpful.
The Manager at this location was very professional and I was very satisfied with the help she gave me
Tammy was my ray of sunshine today. I'd had challenges paying for my reservation online but when I went to the office to pay, Tammy was so helpful and kind through the whole process that it was as if my earlier challenges hadn't happened. She even made me aware of an offer that reduced my bill. She was very professional and walked me through how to enter the facility down to every detail (operating the lock, for example - not as straightforward as you might imagine). The whole building was impeccably clean. You should use Public Storage just to experience the Tammy love.
James was very professional and very easy to talk with for any questions we had on the new sign up on the unit. He took the time to go over everything and has great customer service.
Very helpful and friendly management. Convenient location and well kept.
Mark was very friendly and helpful and made check in very easy. Great location. Clean and easy to access. (16606 E Smoky Hill Rd, Aurora, CO 8015)
Excellent Customer Service
Nadia was a dream to work with!!!! I have been pulled like saltwater taffy for the last 2 months with going through a divorce, trying to sell my house, find a new place to live, pack everything up, and find a place to store thing I will need later that I don’t want to get rid of, but don’t have room for in my new place. I had a reservation for a unit to rent but when I came in to pay for it - it was gone!!! Nadia helped me take the hassle and the HEADACHE out of locating me another unit that was perfect for my needs at the price I could afford…. And it was even better than the one I originally reserved!!! I have been with this company for 6+ years and it is because of the fantastic customer service of their employees, like Nadia, that keep me here year after year.
All is great there (Jersey City, NJ) - The manager, Will, was super helpful, professional and friendly in getting us set up.
I want to Thank Katie for her wonderful customer service!! This is a nice spot.
Diane M is a great employee. She is incredibly knowledgeable about the facility, provides everything you need, and is just a very friendly person. She’s just great at the customer experience.
The staff was so accommodating! I had lots of questions and they were very helpful. We visited the site and Steven was very professional and informative. The property was spotless and the process to rent went smoothly. Highly recommend this site!
Mohamad at the East Gude (Rockville Md) PS just helped me open an account. He was very knowledgeable, efficient and patient. He showed me my space, how to get there, where to sign in, etc. It was such a pleasure doing business with him, and I feel assured that my experience will continue to be excellent at this Public Storage location.
Aaron greeted me immediately when I entered the office and showed me some available units. It was really easy to find a unit and get started moving thanks to Aaron.
Marsha was the nicest and friendliest person. I hate moving and she cheered me right up and helped me through everything with my storage unit. Give her a raise.
Janet was so kind , helpful, knowledgeable, The facility was clean and in great condition.
Thank you Serria for your help
Ryan & Mercedes were terrific. Very professional & friendly. Pleasure to work with & very knowledgeable.
Excelente atención muchas gracias por su ayuda especialmente la Srta Ofir.
Had a great experience at Public Storage (875 E. Arques Ave)! The facility manager, Toby, has excellent customer service skills ... informative, helpful, and personable, yet professional. She made storage space selection, account setup, and move-in easy. My wife and I couldn't ask for a better place to store our stuff while our home is being remodeled. Great work, Toby! We thank you and look forward to working with you.
The property manager’s at 2700 Grant avenue are awesome people with great personalities !!!!very organized Very helpful to my specific needs offered options and suggestions that I wasn’t even aware of .and were helpful to me in making my stressful move incredibly less stressful !!!! Thanks soooo much😊
excellent service
Tamia was great! Not only was she super knowledgeable about the space but she was really helpful finding me the right space to rent. I highly recommend this location.
Great experience. As a first-time storage space renter, Grace made everything easy to understand.
Great storage unit with clean and secured spaces! Great customer service!
Eric was pleasant and patient with me, very kind and helpful.😊
The lady was awesome .. helped me with every step of the way
Absolutely great staff Lavi had in in the perfect unit in a very short time. He managed to explain everything I needed to do to get started and was super friendly. You should give that guy a raise. The units are very clean and secure. I highly recommend this place and hopefully you'll get to deal with Lavi...tell him Nick sent you and get a $100.oo discount. I'M KIDDING !!!! He can't give you a $100.oo discount anymore than I can walk to China in 10 minutes. But he is super cool and will make you feel like you did.
Alisha, is awesome she is very helpful and thorough in her job, very detailed oriented and answers anytime I ask anything of her, just absolutely amazing, the storage is kept clean and dry it’s just wonderful!!
I just wanted to give my highest recommendation and complements to Nick the property manager. He handled my complicated situation to perfection with kindness, understanding and professionalism.
Heather was wonderful, pleasant and efficient. She helped me choose the best option for me and my property. Thank you for having Heather as a representative of public storage.
Location site is 18 West Jericho Turnpike, Syosset, NY
Darlene is the absolute best and the sweetest
Josephine was great! She was friendly and very thorough with the explanations removing any questions I had! Quick and friendly staff!
Debbie was amazing! She was so polite and helpful. She made the process so easy I couldn’t have asked for a better experience.
Kristy was great!! Great customer service. Thank you
I went in today the girl in the front was very helpful and she took time to explain everything which was very helpful and even went on her way to help me
Queen reigns supreme! She showed great professionalism, compassion (I was a little frazzled from moving), and knowledge of your system. Thank you for having someone with her level of expertise representing your organization!
Fast and easy process got me in & out in no time highly recommend
Rebecca went above and beyond to help me find the perfect storage unit! Not only was she willing to check with us on how much stuff we had to ensure the unit we were looking at was a good fit, she let us view the units in person and walked us through everything to set up our unit. Thank you so much Rebecca!
Branchville location is great and has excellent customer service. John is awesome & extremely helpful.
Capree was remarkable! Professional & informative. Great energy
An affordable option for my neice, budget friendly and in her local area within walking distance.
Clean and Bright!
Love the service
Had a wonderful experience with Pam as a first unit renter. I was given a rundown of what the is expected. What each cost meant such as insurance for the unit. Super thankful for the help.
Very helpful
Phenomenal experience. Jasmine made the entire process so much easier and enjoyable. Fast access, close to major roads and highways, clean, and secure. Affordable too!
Worked with Ashley at the Watson Rd location in St. Louis, MO. She was extremely helpful and answered all of my questions. Ashley is definitely an employee to be recognized as outstanding associate that represents the company.
I did not catch the name of the representative i had today, but he was the man in the office with glasses, he could have not done a better job, very respectful, answered any and all of my questions, and made this process very fast and easy, i definately recommend all friends and family it to check out ,very professional
Teri at the front desk was very nice and helpful. Everything was taken care of without issue.
Maurice was great and efficient! He was straight to the point!!
Alexis and the other staff member both did a great job. Very helpful and efficient.
Heidi at 12610 Raymer was absolutely amazing. Super friendly and attentive. Made my move in extremely easy. I was in a super big hurry and she got me taken care of in no time. Keep being great!!!!
Becky helped me a lot, and answered all of my questions. Very professional.
I've been renting from this storage facility for sometime now..there always polite and Courteous especially especially Sandra in Hanover Park Illinois..this is a special person please keep her in your customer service area she is great!! I really appreciate her help again thank you Sandra🤗
Good Service and convenience
John at the front desk was very helpful in explaining the pros and cons of the various spaces available and in providing locks.
Nelly was absolutely amazing! She went out of her way to get us the best deal ! We love her ! Highly recommend this location she is very sweet and helpful!!
Very friendly, very kind and very fun. 10/10 highly recommend working with Jesse when you get there.
Norma at the Sylvan location, was very nice and professional. Need more people like her 💗
Warm and friendly experience . Very good service . A very tidy storage unit .
Highly recommend Public Storage .
Ghetto to the core!
Excellent! The representative was very nice, help me make a decision on the right size unit, and walked me thru the process. She did a great job. Thank you!
Service was really good and Kumar was really friendly. Process of checking in was simple and fast.
Professional, courteous & efficient Rep at Coral Springs, FL Storage facility.
Nelly was great very informative and pleasant
Just signed up for a space and Linsey was very friendly and helpful in answering all my concerns. Feeling safe and comfortable storing all my things with Public Storage.
Ty did an outstanding and thorough job of helping my brother and me transition units a few weeks ago. He was incredibly informative and made the process a breeze!
I had a great experience with Awilda she helped me when my reservation was wrong and she fixed it, made the process very smooth. Thank you
Mike was very helpful! Thank you.
Great Service!
Answered all our questions and was very helpful and patient.
The gentleman at the front desk was leaving for lunch and saw us and opened up the store to rent is a unit. He was courteous and professional!! Thank you for the great and easy experience.
Great Place! Robert is the Property Manager, very friendly and great to work with…
Kristen was amazing help through the storage rental process!!!
Nick the new manager is so much more conscientious than Shannon that he replaced who hates White men for 'Sins Of The Past' that I've been relieved of a terrible burden. The facility is old and needs upgrades and repairs but there's no longer a racist in charge going out of her way to make me miserable. Nick has a genuinely positive vibe.
Everything went perfect with my reservation, proper expectations were set online and by Anna, who was an absolute delight! Had a great experience and would definitely recommend for anyone in the area. Thanks again Anna and Mario!
Great Customer service, Very much understandable!
Ruby was fantastic, she was a great help and very knowledgeable.
The ENTIRE staff here was phenomenal, bar none. Anna did her first rental with me today, and did a great job persevering through the struggles of learning the system. Well Done! The facility is clean, secure, and very well-maintained. I'd give it 7 out of 5 stars if I could. Two suggestions: the 5x10 units are listed as "1 room" and the 10x10 units are listed as "3 rooms". This is silly and makes my brain hurt. Change the sign to say that 5x10 units are "1.5 rooms" and I'll be happy 😊. Second: the checkout kiosks are obviously wired back to Corporate on the Left Coast. They display in PDT. This facility is in the MDT time zone. That makes the pads show 1 hour earlier than it really is. Brain cramp. FIX IT! Don't trick your customers into being late for an appointment because your programmers were too lazy or stupid to do this right. 😤 Speaking of which, there is a fatal UI/UX design flaw on one of your pages. It displays a screen full of information with no button or other affordance to indicate what the customer needs to do, at all. I only accidentally discovered that I needed to scroll down to see the off-screen "Accept" button. This is criminal level design incompetence. The person who coded this as well as whoever approved the design ALL need to be fired. I'm not saying necessarily that it HAS to be out of a cannon... I'm just saying we should keep all options open until they've been... talked to. 😠
The staff on-site are brilliant and all deserve raises. Corporate needs some major realignment work IMO.
Minerva was lovely
Very nice helpful lady
Tracy was amazing. She made renting a storage unit an easy task and helped me get the best rate possible all with a friendly can do attitude and smile!! Thank you Tracy for all your help today!
Dave was exceptionally helpful and informative and setup my storage in a few minutes, will definitely recommend to anyone!
Angie was great help to me with all my needs. She has a wonderful personality and great customer service.
Mero and Marissa were very helpful and professional thank you guys
It's been a pleasure at the Downey location, especially with Christopher at the helm. He made everything easy and comfortable. Thanks so much!!
Sam was a pleasure to deal with it was very helpful. I gave him a five star for customer service!
Friendly and very helpful team.
Stephanie is amazing! This lady went above and beyond in so many ways to help us, it made our move seamless! She is thorough, friendly and extremely knowledgeable. She made sure everything worked out for us before we left so our peace of mind was important to her as well. She really is an outstanding employee and such a gift to consumers.
Sandy was very very helpful she made sure to cover every with detail and definitely help me to know I made a good decision and got the best deal
Rafael at the Yarnell, Sylmar location was so helpful and accommodating! Thank you for your impeccable service!
Great service fast and convenient. Thanks Sue and sam!!
Awesome thanks
Alexandra was awesome ! She showed me two different units and helped me choose which was better for my situation. She really went above and beyond by helping get the exact unit I had seen during our tour. She answered all our questions and even though it was close to closing time she didn’t complain and answered everything with a smile ! Definitely recommend
Thank you Jose at Public Storage on Arroyo Parkway in Pasadena!! Jose is kind, patient, knowledgeable and above all the ultimate professional!!
I exchanged my unit for a smaller one today and he made it so easy!!
I was in the office for five minutes and he had everything set up perfectly!!
Hire more like Jose!!
Taylor was the best in getting everything set up for us today. Very professional and knows her stuff.
Such an easy process. Immaculate facility. Staff vey friendly and extremely helpful.
I love the customer service …the lady Nyoka was very helpful. Thank you!
JJ Was Great to work with!!
First beware their specials are not really $1 the first month it all prorated plus then for example your have to buy a$15 lock and a $25 one time administration fee and also they throw in a insurance fee about $19 and remember then taxes is added to all of this and now they're raising the rent on all people that have been there 6 and 12 months and in some cases you don't even get a 30 day notice or way less in some cases.Communucation with this location and corporate is not good at all along with the parking lot is a mess sometimes with nails or screws in the parking lot that I have gotten almost in my tires. Suggest they run a metal detector roller/ sweeper over the entire parking lot to correct this matter and remove a 🔥 burned up melted car that is stuck to the asphalt which has been sitting there for months and all the broken glass that was around it that cars had to drive over for weeks or around some of it.Their prices are now more expensive then other places in the area but it is convenient which is good and in a safe and secure part of town.
Sheliah was Amazing with helping me with my storage unit. The process was smooth and the entire experience was great. Thank you Sheliah!
Makayla was very sweet and informative
We had a great experience at Public Storage in Salmon Creek. The staff is very accommodating. Highly recommend this Public Storage.
Tammy took great care of me at the Scotch Plains location! Awesome Service!
Property Manager was extremely helpful and courteous. Completed my space rental quickly and answered all my questions.
Great and helpful
Dorothy in the office is friendly , Knowledgeable and helpful ! The space is convenient, clean and safe !
I was very pleased with my service today
I had great experience with Keyniya Grier and her colleague there in public Storage in martinez in Arnold Drive very helpful very patient in all my questions I appreciate everyone helping me to find a Storage place to set my things at a reasonable price thank you again
Great experience… Property management George answered all my questions and made the process quick and easy
I was very impressed with the great customer service I received from Valerie & Clezell at the Gulfton location. When I was meeting with Clezell, I also noticed the great service given to the other customers also.
Thanks
A1 service.
Amina was pleasant and nice throughout our interaction . She’s a great addition to the PS staff..
Letty is a great help
My salesperson was great she help me beyond with my unit thank you so much
great service the tall women that has long hair is super cool and helpful great customer service you should keep this one goes out of her way to help us her name i believe is Stephine perfect at every thing satisficed customer service over here
Rochelle was very helpful and friendly. Thank you
The manager Jessica was very nice and explained things thoroughly. The inside climate controlled room is clean and spacious for a good price. I will be spreading the word to friends and family, that so far i like the place and have no complaints. Thanks public storage.
The storage rep, Juan Carlos, was very helpful and professional. There was a couple that came in as Juan was helping us, and he was able to help them simultaneously but not intrusive to me. Great job!!!!!!!
I was so happy how I was relieved with public storage. 💯 Satisfaction customer service. All my questions were answered right and explained well correctly as I ask...Jessica was the employee that help me that day to get thru the process correctly...So far I loved it...Very recommended for all.
Excellent Service…. I figured she would have let me ride on the golf cart but she didn’t, but other then that she was a great help🤣
Rochelle was friendly, on top of the process, and answered all my questions.
The rental assistance was excellent, the process took minutes to finish.
Thanks Amber for making this so easy. I have never felt comfortable dealing with storages. But you really helped a lot. Go to public storage on whitewood in murrieta. Great deals. Say hi to Monica when your there she can help you out too!
Rick at the 15260 Mahaffey storage unit in Olathe, KS was great. He was very informative and helpful. He went of his way to help me. He was very customer friendly. Thanks.
Charles Robbins
I started renting with Public Storage at 71st & Bird Road 33155. Cielo and the main office team were very professional and supported my rental setup with ease. Thank you! KW
Property manager, Christina, was very helpful.
She showed me two different size of unit and explained pros and cons on both rooms. Very professional.
Five star service from Ian thank you
Convenient location! Thanks Isaac!
Michael was very helpful in finding storage that fit my needs; He showed me the room and the lock and what that entailed; Michael was very professional as well as helpful.
Will at Pimlico Rd. Great customer service!
Shawn was the best. Helped me get my stuff stored quickly and easy to deal with. You have a great guy at the front desk.
I love it all my stuff fits in my storage I’m going to be recommending a lot of people to go to that location
Cindy from #25929 was great!! Very helpful and pleasant 😀
Well what can I say about this Public Storage Branch. Alot! Rengia has always gone over and above to help me over the years when I've need some assistance. I have several units at this facility and she and her team made it possible for me to keep them all in one building. This may not seem like much to some customers...but it's a blessing for me. Thanks Rengia....your'e the best!
Karen was wonderful! She was very helpful and answered all my questions. Great customer service. Great storage facility. I recommend Public Storage in Altamonte Springs.
The customer service was absolutely fantastic. Terrie was very kind and helpful. I would strongly recommend working with Terrie.
Property is well maintained. Staff is friendly and very helpful.
Brandon was great ! Made everything simple and fast
I love the lady who's working she is really nice and cool and helps with everything
Janine at the Ladson Rd. location has outstanding customer service and made sure I got exactly what I needed. She runs her location like a well oiled machine! 100 stars!
Store #21515
Nancy was very helpful and answered all questions that were asked. Went over the policies, and how to use the public storage app. Would definitely recommend this facility to others. Wish that all companies had someone like Nancy
Jeanine E at the 2351 N Harlem Location was great. She was friendly, attentive and extremely informative. She made this process very easy and comfortable greatly appreciate her service!
Very helpful and nice went in and the lady got me all set up.
Angie was delightful & made getting a storage unit fast & easy.
Very well responsible person a working at this site by the name of Ruby. I like how she mentioned some of the unwritten rules I should be aware of.
Linda at the western branch location was great. She was very friendly and efficient.
I’m in shock! This is how I rented my unit! I called and told them that they should check the unit before renting it and women said “I’m sorry “.
Great customer service Jason is an exceptional employee!
Melissa was great. Very sweet and nice. Great customer service
The manager Alisha at the Ralston location is always on site in the office and she was super nice and very helpful!
Simple and easy. Thank you, Bradley.
Renee was awesome. She’s very enthusiastic friendly and helpful.
Amazing service very clean and the staff was very well knowledge, courteous and very helpful.
Darren was amazing answered all my questions awesome customer service
Great customer service! Very helpful and easy check in. Both Julie and Brittany were very kind! 😊
Very helpful getting us setup for a house move. Leslie was a rock star and went above and beyond
This review is for the Guess Road, Durham NC site. The site manager is amazing. Very patient and helpful. Made my getting started experience very easy and smooth.
Very nice service
First storage experience, their employee Jane was very helpful and made everything easy. Great customer service and price.
Great service, excellent help, thanks to Laurie!
Lacey at public storage is phenomenal! Answers ever question with detail and brought us through the process of having a storage unit. Units are clean and they provide unloading carts so we can bring our stuff directly to our unit! Uhaul makes storage easy....and see lacey to help you.
Had to handle some business to close an account and open a new one. Worked with LaRetha. She was friendly and professional. Thank you LaRetha!!!
Great customer service and location is very clean
Clean, very nice, climate control storage space with professional, courteous and helpful staff, particularly Christopher. He is awesome!
Ms. Kim (Manager) Was Awesome.! Great Customer Service. Didn't Feel Rushed Nor Was She Taking Her Sweet Time. All Around Pleasurable Experience Thanks To Her.!
Now Ms. Jennifer (Position Unknown) Was Very Rude And Unhelpful When I Called Trying To Get Information On How To Leave A Review. Customer Service Was Horrible, Didn't Appreciate Her Unwillingness To Help Nor Her Hanging Up In My Face.
Soeurette muy buen trabajo y excelente explicación de todo.
Hanne a terrific and had the patience if a Saint.. Thank u for your patience Hanne!
I was given great customer service. They stayed open after 6PM to show me a unit to fit my needs.
Very simple process, a great price, and extremely helpful staff. No one tried to upsell us or pressure us. Very good experience.
Public Storage Gleneagle in Towson is awesome. Andrea was very professional, patient, kind and thorough. She showed me to my space, made sure my code worked, showed me how to access the building and the elevator. That’s World Class customer service. Thank You so much for being AWESOME.
The Ops Managers (I think Buddy and Hannah) at Westminster location were extremely efficient, friendly and helpful. I’m so glad I chose this space. Security is great as well.
The employee on staff was very helpful and courteous.
Great Customer Service. very Pleased❤️
Wonderful customer service. Moving from another state. Ihad to rent two and cancel from another. They helped us through the process of it all. Made it a smooth and easy transaction. Would recommend. Thanks
The folks here always make the move in process quick and easy. The location is clean and easy to get to. I feel like my belongings are safe here. Would definitely recommend!
Timely and great customer service from Teresa
Cindy provided excellent customer. Upon my arrival, she was about to go to lunch. She graciously took care of my storage needs so that I did not have to return at a later time, She helped me find the best location, was super efficient and so friendly! I am so happy I chose this location.
Above & beyond!!! Thanks to Patricia
Dale was extremely helpful in updating our lease agreement! Suntree Wickham Road, Florida storage rocks!
Angela was so nice and she showed me everything I wanted to know and didn’t mind her ENERGY WAS EVERYTHING 💖 KEEP HER HERE OR IM MOVING OUT 🤣
Lashonda was nothing but the best. A big help and very efficient!
Hi everyone I had a wonderful experience at the public storage yesterday afternoon even though I arrived late Krystin and the property manager were very very polite and walked me through the process to get my unit and set me up with, not only my account but a quick entry code to my phone so I don't have to get out of my vehicle in order to access the gate thank you so much for everything sincerely Brack Pritchard.
Amanda was amazing!
Friendly, Helpful staff❤️
Easy reservation with check in and love the app, too
Very personable and professional
Kat at the North Military Trail office was great! Very helpful. Quick and easy.
Great customer service experience today for my appointment!
tasha is the best
Very understanding staff (by phone and in person) as I was dealing with the storage of a deceased person's belongings with much uncertainty. Thank you all - esp Paz
Scardenia was great helping me find the right space to rent. She was patient and courteous. I appreciate her kindness and total patience with me. She deserves a 10 star review rather than a 5.
Very courteous and helpful.
Great, friendly and professional staff!
Russ You Rock Thank You
Public storage is the best. Lee was ready to service and had great knowledge of the property and how do you meet our needs
The representative Patty guided me and show me all the features of the storage 100% I selected the unit I needed for now
I had call and spoke to other reps at a different locations but was not treated as polite as Patty. She is an excellent person and a total asset to your Company.
Very professional and kind .
The employee's @ the St Charles location are so helpful and kind. They really go above and beyond, The location is very clean. I know our belongings are safe.
Julie provided great customer service.
I have several storage units at this location. Claudia was very helpful getting me an additional storage unit.
Shannon, the manager on site is amazing. Having to get a storage unit/moving can be very stressful and Shannon's warm personality and competent presence helps make the experience a more positive one. Shannon has walked me through the process, been courteous and professional, answering all of my questions and building relationships with customers that last.
Dwayne at this location was extremely helpful, personable, and made my rental process efficient and painless. Couldn't recommend enough!
Mary Rose is amazing! Super friendly, easy going. Very thorough made everything easy and explained everything. Mary Rose is easy going and made me feel comfortable and relaxed which is a HUGE difference from w storage units have made me feel. Great prices would recommend
Vannessa help me full. She’s very nice
Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!
I recently rented a storage unit here. I reserved the unit online and went in person to see it before renting. This facility is very clean. It was so easy to rent the unit. I was in and out in 20 minutes. Tammy provided excellent customer service. She was communicative, attentive, and professional.
The lady Evalis I believe her name was amazing! Very professional and outgoing. Made this experience very easy and quick. Super articulate and well knowledged on all that the facility had to offer. Great experience 🥳
Judy was amazing to work with. She responded to my inquiry immediately. I met her in person and she reserved multiple units for me. When I came back to the office the next day she made the transaction effortless.
Hope was super helpful and very friendly. She explained everything in an easy to understand manner. The place is very clean and well run.
Grace was literally heaven sent. I have no words to describe how happy I am that I found her and she was able to assist me. I was struggling to find a storage to assist me and frankly, went through a nightmare dealing with Prime storage that I couldn’t be any more grateful for her. She was so sweet and genuine. Hearing her say “Honey, I will take care of you” over the phone literally made me feel at peace. I can’t thank her enough for her kindness and genuine willingness to assist and take care of her customers. I appreciate her dearly and sincerely recommend her to anyone. Thank you Grace!
Incredibly helpful staff. Susan was exceptional and made the transaction both pleasant and painless. Her assistant was a great guy as well and extremely helpful (didn't catch his name). I would strongly recommend this location and staff to anyone needing storage space. 5 Star performance!
We went to public storage on Green Valley location we were assisted by the manager was very friendly and helpful she made the process so fast easy and smooth Thank You so much plus they had a great speacial going on go see Kate at public Storage on Green Valley.
The very tall gentleman who showed us our new unit was very pleasant, friendly, and accommodating. We appreciated him and the clean facilities. Thank you
Rebecca is the best. So friendly and helpful. She is a rockstar. The storage space was great an the venue was nice and clean. It was a great price too.
Excelente ayuda la mejor muy buena atención la recomiendo para toda la rasa de habla hispana they are the best
👍🏻
Marsha was so sweet and wonderful to work with! Thank you so much for making my storage unit experience so welcoming!
Wendy was very sweet very helpful and answered all of our questions.
Would highly recommend!
Great experience, young lady was so helpful
Lourdes was great at customer service made me feel comfortable. I would like to point out here positive attitude make my experience good for me to make my decision on getting a storage unit here.
Alex for customer service was beyond amazing I have been having trouble with renting units and when I came to public storage he was awesome he made me feel like my belongings are going to be safe and... assured me of safety Alex thanks again I wish there were more people like you again thank you public storage for everything today I would definitely recommend you to everyone I know thank you all and happy new year
Fantastic experience getting set up
Cynthia went above and beyond to help me get situated today! I really appreciate everything you done , even the calming words. If you need a storage go check em out Cynthia will take great care of you and fast. #thisisnotapaidreview
Store 21831 clay rd
Drell&Christan did amazing helping us set up a storage unit
The Public Storage personnel are the most efficient, helpful, knowledgeable and kind human beings we have ever worked with. Today we rented “another” unit and had the pleasure of working with PS expert Alexia on Fairbanks! What a great experience and fabulous person! Thank you, Alexia for finding the right size unit and making our transaction easy and perfect for our needs!
Today again, Jeremy went above and beyond as we worked through payment options on our units at his Maitland location! These PS teams never stops to impress. Thank you!!
More companies need to take a chapter out of Public Storage customer relations manual! Thank you all for making the heartache or our flooded home (thank you Hurr. Ian) more manageable by finding units to store the items we have left! We will forever be grateful during this very difficult time!!
Best,
Jamie and Scott C.
Vanessa was amazing fast reliable and she was easy to work with my experience was good.
Vicki, our customer service rep was truly the best! Very patient and thorough! A true gem! We are glad we found Public Storage to help us with our moving and storage needs
Great service in Santa Ana from Kent
The customer service with Miiko at this Public Storage is amazing! She patiently walks you through everything you need to know. I have used this facility multiple times and always look forward to working g with her.
Finally I found a storage location that was manned (womaned?) by a real human! The manager here was super helpful and just delightful, she found me just the right unit and helped me through the whole process with a smile. I'm happy to rent here!
Vanessa (Vane) helped us at the 190th location. She greeted us when we walked in, was patient with us while we made our beneficial decision, thorough with her explanation of the process of operations and tour and very professional. We are happy and pleased to do business.
The check in process at this location was easy, fast and processed very professionally by Vanessa.
The unit is clean and great condition!
After reserving my space over the phone with their headquarters I received a call from the manager setting up a time for me to finalize either online or in person. I opted for in person since I was already out. I stopped by where I was greeted and quickly walked through the process of finalizing my space. It was very quick and easy and the unit itself is very clean, felt safe, and exactly what I expected. Extremely happy with my experience here and would highly recommend it to anyone looking for a storage unit for short or long term!
Vanessa is an excellent customer service representative. Very professional and helpful.
Kim was very helpful and friendly.
Storage units are convenient and well maintained
Very clean and well managed location. Alicia was excellent! She took the time to explain everything, show me my options and assist me with the rental process while answering all my questions! Excellent!!!!
Jessica was absolutely amazing with the introduction to the company & making my overall move-in smooth as possible.
This review is for John in the Beville location in south Daytona. Thank you John for being clear, prompt, and very helpful. You reflect the best on the image of the public storage company. You made my move easy and pleasant.
Teri is always very friendly and helpful has been for years
I’m reviewing the public storage in 630 Laurelwood Santa Clara, CA the manager Craig is so helpful and friendly. I’ll definitely recommend this location safe and clean location.
I was told at the counter of the Walled Lake MI location during sign up that I could not use the $1 first month promotion because the previous owner of my 6 month old home never changed their address with PS. The offer says not available for the same household not same address. Household is defined as the home and the people that live there as a unit. I showed my tax bill on a second visit but was referred to the DM. I tried twice to contact the district manager with no response so far.
Julian was SUPER helpful. Got me all I needed and I was all done with my moving process within an hour. Excellent service and a great attitude too.
The managers that work at this public storage Shannon and Faby are so professional ,friendly and knowledgeable .I always receive 5 star and above service .
Fabiola was great today very informative and understanding when answering our question. Five stars
Doug was such a great help. The facility is so clean and inviting. I'm so happy I chose this Public Storage to store my things while I renovate my room. I recommend this place 10000%
Kat was great! Very knowledgeable. Made the process easy for me!
Priscila was very helpful and professional when helping us choose a storage unit and showing us how to get around the site. She went above and beyond. Site manager material at work.
Great experience getting a storage unit here. Thanks to Stephanie for walking me through the complex and all the details within the facility. No doubt has a lot of experience and made the process very simple. The only thing that I felt should probably be addressed is the fact that the rental office was freezing cold (colder than outside), which I think is not great for either the customer and specially anyone who has to sit and work a shift in there...maybe something management can look I to fixing.
I dealt with Mary, in the Georgetown location, and I have never had such good service. She was informative, instructional, and made sure I had all of the bases covered! The prices and location were what drew me to this facility, and Mary will be the reason I recommend them to others …
“This” is the way to do business!!!
… and Mary “rocked it”!!
Kim at the 11th Street location in Tracy is awesome!! I had stopped by a couple of times to view different size units as I couldn’t decide how much space I needed. She was very patient, knowledgeable and helpful. I would highly recommend dealing with Kim for your storage needs.
Jason was very helpful and professional. Storage is clean and we'll maintained. Thanks again for a great experience.
Set up and move in was very easy. Alan And Jason were very helpful and knowledgeable.
Unit was clean. Facility was very clean and well taken care of.
Lynn was a great help! Very courteous and efficient, and answered all my questions.
Mike at the office today was very helpful! He made the process simple, streamlined, and enjoyable. He also answered all our questions in detail. Very glad we picked this location to rent from!
Always great service.
Jaz was amazing!! She made the whole process quick & painless. 😀
Your agent Eric at the 715 Centinela location is awesome!!...He is professional, friendly and efficient!!!....been awhile since I experienced this type of service anywhere!....Thank you Eric!
Kelly at the McLoughlin Bv location was awesome to deal with!
Brandi and Britney were very helpful helping me get a unit that fit all my stuff! Check in was a breeze and they took me to my unit and followed up to make sure I had everything I needed. Very professional. Thanks so much Ladies!!!
The staff was very kind helpful and informative
Thank you Ashley for excellent and quick service !!
Great Service. Great receptionist.
Ada, the office manager was extremely helpful and kind. Everything was clean and organized. Very professional.
Jesse is great help very friendly 😀
Cassandra provided great service! Very nice person
I was really impressed with the pleasantness and courtesy of the staff from making the initial inquiry to the check in process. The property is clean and most of all, it’s safe
Amanda was courteous and helpful with my storage requirements. The process was quick and easy to follow. Amanda explained each step to me thoroughly and had my registration completed within minutes. I'd highly recommend!
Great storage place. Jessie was a pleasure to deal with very efficient and had all the answers to my questions . Newer facility , unit had taller doors than other places. Highly recommend
Maria at the Georgetown location went above and beyond for helping me safe big and get the upgrade of the unit go smooth. Keep it up Maria..!!
-Angel
This will be my second time renting a storage unit at this S Military Hwy location in Chesapeake,VA. Getting setup was quick and easy and although I ended up having to rent a unit larger than I thought I would Nancy got me straight and I got a good deal at the same time. Nancy made sure I had all the information I needed and was super nice. Definitely recommend checking this location out if you're in the area and need to rent a unit
Ryan at Wayne Public Storage was extremely helpful! I was in a pinch, I arrived with my movers and realized I had not gotten a big enough unit. Not only was Ryan very kind when I needed his help in getting a second unit but he was also very quick and efficient. He even made sure to find a unit close to the first one. Thank you Ryan!
Super nice folks and clean, secure location!
Ms. PEGGY was absolutely wonderful! She helped me with my granpas pow, and I couldn't be more pleased. She understood what were going through and had compassion yet was professional. Thank you Public Storage. You just helped us more than you realize. It was nice not to have someone charge me the exborhant prices, and helped .your service was more than helpful. Thank you from the bottom of my heart. You made this an easy. Would recommend to friends n family
This is my first time ever renting storage and I must say that Janet at the Sunrise, Fl location was so helpful, friendly and made me feel at ease with this decision. She walked me through the process from the space to the mobile app. This is the kind of service that makes you want to do business with an organization. I also look forward to seeing her when I visit my unit. Keep up the good work, Janet!!! <3
Giovanne was extremely helpful & friendly! Would recommend her to anyone!
My experience with constance is what customer service should feel like she had a smile on her face very polite and helpful she made it easy for me to be in and out thank you again five stars
5 stars for Renee. It was pleasure to work with her.
Lazaro was a wonderful help and made the process very easy and smooth
Danny was amazing and helped me out with everything i needed! He answered all my questions and gave an overall wonderful experience.
Liz very helpful and walked me through the process step by step.
Cory is the best, great customer service and with a positive attitude.
Our experience getting our storage was great!!
Jonatan fue Muy amable ☺️ y lo ayudan durante el proceso...
Wow what An awesome experience with Public storage Tonya was Just the absolute best ! Great Customer service and very knowledgeable. She met my every need even went over and beyon to make my experience great. Thank you . I would def2 recommend this storage place. The people and management is awesome.☺☺☺☺
Great in every possible way!!!!
Ellie and Rachelle were very accommodating and kind. They helped us find the best pricing possible for our storage unit!
Was looking for a safe, clean and accessible storage unit, stopped in at Public Storage on Route 17 North and Madani Diarra took very good care of me. He is knowledgeable, thorough and professional. Prior to arriving at Public Storage, I had visited other units but chose Public Storage because their prices are fair in comparison to other storage facilities in the area.
Awesome customer service
Price is good for what we got
Great experience with Maria and Daniel. Both of them are extraordinary and provide excellent customer service! 👍🏼
Anna made my transfer to a bigger unit so easy! She explained everything and answered all Of my questions!
Great service!
Best place to have a storage is at Pine Knoll drive Greenville SC, and the property manager is an awesome person, I had a very great experience, thanks
John did the check-in for my new unit. He was competent, efficient and friendly. It was a pleasant interaction.
Miguel was very helpful, explained everything I need to know about renting with Public Storage.
Highly recommend!!
Thanks Miguel!
Homeless junkies find refuge here. Smoking crack in the bathroom, talking to themselves and throwing stuff around.
Judy was very helpful
Cody was terrific! He was knowledgeable and very helpful. I chose to use Public Storage because of his excellent service.
She was the best ever
Very good customer service and very helpful. Thank you so much HJ !!!!!
The check in process at this location was easy, fast and processed very professionally by Dianna. The location is well maintained and looks modern. I was pleasantly surprised when Dianna called to let me know that the security chain on my trailer was removed (I forgot to put it back and only had my lock). I feel confident that this location is more secure than my prior experience with another storage company where my trailer was broken into. The monthly price is reasonable for the area and I hope that it will remain the case on a long term basis.
Great experience. I forget her name but the desk clerk was very friendly and helpful without being annoying.love the app. I can open and close the front gant gate with a touch of a button. Very convenient.
Mike was great - very friendly- very helpful-good experience
John was great to work with. He was very knowledgeable, and it was a pleasure to do business with him. Highly recommend this location.
The receptionist at the public storage was amazing. Not only did she find and give my family and I the best deal possible she was very knowledgeable,patient, respectful,and very very pleasant to do business with. If I could give her a score out of 100 it would be possible because she went way beyond what I was expecting. Great great job.
Super friendly and helpful!
Cornnie did a great job! She was very helpful and took me to several units until I found the right one!
Had a great experience! Thank you to Titus for all help today honestly made it super smooth to rent. 10/10 would recommend.
Alma is the best! Not only was she able to help me with finding the best location for my storage needs, she was also very well versed in explaining all contractual details, fees and payments.
Definitely had a great experience.
Christy was a big help this morning. Made my stressful day alot better with her welcoming spirit. Thanks for your help Mrs Christy. Highly recommend. Location on East 31st in Independence, Missouri
Clean facility. Hazra, the manager was very helpful and accommodating.
Katie, the attendant there at the time, was very helpful and professional. A great place to store your extra junk.
I had the pleasure of working with Anthony who ran the facility and his customer service was impeccable. He is very accommodating and pleasant. I used the same storage location years ago on Miramar parkway and he was one of the reason I’m using this facility again. Thank you Anthony for all your help!
I had a great experience doing business with Public storage White Bear township. Katherine was very pleasant and professional.
Lou was very professional and very accommodating. We are very happy with his service. Will recommend him to our Ohana and friends for sure. This was at Ka Uka self storage. Mililani hawaii
Excellent service
Best storage place ive ever used! Definitely recommend this place! The ladies in the office are amazing
recomiendo muy amablemente los empleados
Place was really easy to sign up and they are well organized. Dale was super friendly, helpful and an outstanding employee. Please give him a raise !!
Decided to rent a unit last minute. Jen was so helpful and patient explaining everything and answering my MANY questions!
Diana was very helpful and was able to find me a more suitable storage in this time of need. The process was easy and fast. All my questions were answered. Definitely will recommend Public Storage!!
I had a great experience with your agent With Ryan that works in the Beneva Rd Public Storage. He was very friendly and very knowledgeable about the storage units.
Had a great experience checking into my new storage unit here. Tammy was awesome. She called me to confirm my move in, walked me to my unit to ensure sizing, and also showed different storage options and then completed my checkout process. She was very helpful and kind. She answered all my questions and also told me all the others things for the storage unit which are very helpful to us. Thank you so much, Tammy.
Very receptive, excelente service, and overall then installation looks pretty clean to me
Gwen was friendly and helpful. She was very nice and also patient with me, I appreciate her for meeting with me last minute.
Kim and Maurice were extremely professional and helpful they made my experience and process easy and fast and I hope they keep up the good work
Very courteous and helpful employee I think his name was Kenneth very knowledgeable of the process that he helped me through. A1 in my book!
The location was in a very easy to find spot and the employee Hanna was extremely helpful with completing my rental unit.
Top notch customer service from Dalia at the 601 Main st. location. She answered all my questions and was very friendly and professional. Thank You !
Jami was super friendly ! The security and access is great. I definitely feel at ease with the gate codes. Highly recommend
Wow. What a great experience after a long drive from Fl. Hannah called me and kept me up to date after my first call to her. That really helped me a lot! She is very accommodating and professional. Thank you so much Hannah. This Public storage is well kept and nice units. Great service
Karen Simons
Super friendly and helpful staff. I found the perfect storage space.
Carla was a great help and extremely professional. My elderly father needed walked through the procedure and she showed patience and professionalism as she explained everything to him.
Great service Tracy and Kenneth were awesome
Got me in and out quickly clearly explained everything
very nice people
Sherelle was such a pleasure! She handled everything perfectly and made me feel like I've known her for years. She's a great employee and it was a pleasure to have her help me and my family. Truly great service :)
Mr King gave wonderful service in renting a storage unit for me.
Very friendly and knowledgeable staff
The worse rental place and customer service u can ever go too don’t recommend at all
Nancy was very helpful made my move in so easy no complications at and I like the fact I can open the gate with my phone very pleasant movie in situations
Grounds and buildings well maintained. The owners are currently repaving, so just some small bumps. Almost done. Staff extraordinary! Chad is awesome—should be promoted. Incredible customer service: this is what makes me highly recommend.
Returning customer. Rae was very friendly and just as helpful. Couldnt have gone smoother 🤙
Fredrick was awesome to me and my father
Mr. King was very helpful, thank u for the great service
Super easy and helpful move in. I don’t remember her name, but she had black hair with a red highlight and a Medusa piercing. Super sweet and helpful I’m excited to store my junk here lol
Very friendly employees helped with everything I needed!
Excellent service provided by ofir
Pam is a delight and super helpful answered all my questions!!!!
I had the pleasure of being assisted by Public Storage employees Mona and Mae who went above and beyond to ensure that I received the proper storage unit to fit my needs. Both ladies were very kind and courteous and extremely helpful. I received very useful storage tips that I cannot wait to implement. I highly recommend this site for your storage needs as the registration process was easy and the staff members are extremely helpful and kind.
Angela was very knowledgeable and had great customer service, this place has always been my place!
Valerie was very helpful and made the experience quick and easy. Thank you again Valerie!!!
The place is clean and well maintained with a member-only remote controlled gate. Also, I was helped by a very friendly employee (Nick!) that I was able to get many paper works and procedures done like a breeze.
Excellent and friendly service from start to finish!
Crystal is one of the most helpful people I've ever dealt with in any kind of business. Great knowledge of her products, awesome sense of humor, and she actually seems to genuinely care about her customers. Could not recommend more! Would give 10 stars if I could!
Denelle Was so friendly helpful and knowledgeable.
Chris S was extremely helpful. Moving is stressful, but his calm demeanor and eagerness to help us find the appropriate storage unit was so appreciated.
First time renting from this location with public storage.You can not beat the first month free deal. Manager Martian was super helpful in getting me set up and through the paper work with ease. I think Public Storage was represented well.
The onsite manager was very friendly, helpfull and very informative it was a smooth quick proffesional process I appreciate the service!
Lidia’s service is great!
Marina was superb in assisting the process and onboarding.
Lola was awesome!
Very nice Courtney and Margaret were nice. Very helpful got the unit I wanted
They fixed an issue promptly and I also appreciate their wonderful promotion deal. Handy carts to use, good security, convenient location!
We had the BEST customer service experience today!! Sage was so great! She was able to answer all of our questions, helped us find the right space, and actually saved us money!! VERY professional, knowledgeable, and extremely helpful in every possible way!!! Thank you- Sage!!!!!
Excellent place to store your belongings! The place is very clean and organized to accommodate renters.
Jim was very helpful and friendly and the best part of my experience.
Patricia in the office was awesome. Had trouble the day before with website and she went above and beyond to help me. Patricia found the right unit at the right price! Highly recommend Public Storage and Patricia
needed storage while I was in the army and this public storage branch did a great job keeping my stuffs. Easy access through phone app and shared cart to move stuffs made moving in and out much easier. Had bit of frustration when it came to moving out, but Andrew from the office took care of it wonderfully and at the end of the day everything was good.
I had a great experiences of first renting the storage place at here. Andrew is really helpful and informative on any of my concerns regards to rent a storage place right here. The customer service is important and apparently he did a great job on this!
Tatyana was of Great assistance and very cool and polite highly recommend
Shay, the on-site manager in the Forest Park, Georgia business, handled my new account very well a few months ago. This is the Public Storage at 4889 Old Dixie Hwy. Then this week I am moving out of the storage unit. And she did a wonderful job at helping me do that also. She took the time to go over all the details. When someone is efficient both when you are coming to them as a new customer, and also when you are leaving them, that is very good. The best.
Alicia was awesome she was very nice and knowledgeable.
The best ever!
Thanks Kim for all your help. Made this so easy
Everett was a great employee! He met me at the unit when I changed my date.
Alyse did a great job getting us the unit. She was fantastic
Misty and Sandy were awesome!!!
Needed more friendly people like her(Mrs Lori) location was 3034 Broad River road
Rita made it very easy today. We found the unit we needed. The set up and checkout experience was very good.
I talked to one of the workers at the first Avenue store and found her to be very very helpful. She was very sweet, very calm, very professional. My visit to the store didn’t chance either, I was greeted with even more professionalism. Really great workers.
Evan was very good..went through all the details and set me up with a unit smooth as silk 👌
The Staff was extremely helpful, and knowledgeable. Ms.Misty & Sandy were both so hospitable and friendly! They gave me a tour and explained everything in detail. All in all 10/10, would definitely recommend to friends and family!
The best experience I've had at a storage place. Best customer service ever.
Gwen and Darlene were great ! Excellent customer service, friendly, and did everything to make sure I got exactly what I needed. Thank you !
Grace is great
To whom it may concern, I give the manager a 10. Because he is a great individual and caring for his customers. And he will tell you what you need to know about the facility. I will put my trust diligently. Thank you
Michelle was fantastic, very helpful and made updating units simple
The employee there was very informative, straight to the point, and very helpful. Made this process so simple and easy. In and out
With the closing of the La Cienega location, Julie, the regional manager has gone above and beyond to help me with relocating my unit. Thank you so much Julie, you rock!!
Hey if you need a place to store your belongings… Go so Tiffany can help you like she helped me… She has great customer service she’s the manager at the 1960 N Elston location..
Office manager is often out of office and once was with boyfriend and refused to assist with answering when my move out date was. I called to clarify my move out date and was confirmed August 6th was my move out date and I would not be charged for that month. I moved out august 2nd thus although being happy to move out July 31st. I was later charged and after waiting lengthy times on the phone was told my leasing document disclosed this info…in such I saw I was charged for insurance that I had never opted in for…to finish my customer service experience the manager I spoke with stated, “my dad is a lawyer”…sure he’s proud of you as a public storage manager. Awful customer service, hidden fees, and make sure you read the fine print, they are very unforgiving.
Great service by Juan.
Professional and best customer service 👌
Carla wa very helpful with the space and public storage app will come in handy
They added a new feature where you can control gate access from your phone. No more hopping in and out the car to enter your code in the key pay and hustle back to the car. Welcome to the year 2022 lol ❤️❤️❤️
Josh and April are excellent!! Both made this rental a walk in the park. THANK YOU GUYS FOR YOUR HELP!!!
Claudia (property manager), was very helpful and made sure I was taken care of with the right unit close to another one that I rent.
Maxine and Joe is great to work with customers because she put her empowering to make customers satisfied with prices of storages. And willing negotiate to get space or price! High recommend go there and ask for Maxine to work with. I promise y’all!!
Gabriel was very friendly and went out of his way to make sure my movers were able to access my new unit and ensured that my second unit was close by. Thank you Gabriel for all you do.
Gina was wonderful she help us get are storage. I would give her 10 stars if I can.
Great service and storage
Paige is a wonderful customer care personnel from walking you through to troubleshooting thanks 👍
I’ve been in my unit at this location for three months and just got an email increasing my monthly rent by 25%. They get you in with a low rent and then increase it almost immediately. Wonderful company.
The staff was friendly and helpful.
Excellent over the phone customer service! They helped me find another location with a better price! At the store I had even better customer service finishing up my rental with kristi, who explained everything I needed to know! THANK YOU
I recommend this place. Attendant Carmen was nice, pleasant and helpful.
Karen the manager was wonderful. Polite, informative, friendly and professional. She exemplifies the perfect manager and has to be commended. It was a pleasure to interact with her. My kudos to her and Public Storage. If I were her corporate supervisor, I will give her a pay raise.
At a difficult time in my life, she made it so easy to get storage space.and was so courteous.
I cannot thank her enough.
She is training Karen (yes, her name is also Karen) who was equally helpful.
Public Storage is extremely fortunate to have both of them.
Great customer service with a genuine smile
Joe C.
Awesome storage space! Thanks to Andrew! He was very polite and efficient! Highly recommend!
Nice customer service
Vivi at the front desk was very rude laughed in my face when I asked her if there was a better time to unload my belongings since they had no carts available. This is the 3rd time this week I have tried to unload into my unit, the elevator is broken and I did not have help, I was by my self trying to use the storage unit I paid for. She told me I could ask another customer. Very rude unprofessional laughed in my face when I asked if that’s the extent of her customer service. Do not rent here unless you want to waste your money not being able to use your unit you pay for not being able to load because the elevator is broken. Good luck!
Lilly at this janitell location is great! She was SO patient and knowledgeable in helping me decide which size/unit to go with. She was professional and nice, didn’t make me feel like a bother, so for good customer service and the drive in indoor space is why I’m at this location. Some of the units are a bit stained it seems from when the storage building was under a different company, but I’m sure public storage does their best to clean it when people from previous company move out of the units to get it ready for future renters… 😃
Just opened a storage unit at Public Storage on Magnolia Parkway in Manvel. Amelia was incredibly helpful and professional. I look forward to renting here.
Abiel was great help got me in and out
Wonderful experience! Christal was extremely helpful and had a pleasant personality and attitude! 425 church man's rd 19720
Stephanie was amazing. Everything around was sold out and when something came up she called immediately!!!
89123 Location - Public Storage took great care of us getting set up with a unit and providing moving supplies. Mark at the front desk was super awesome and informative. He made sure we thoroughly understood our agreement and helped us get situated, but most importantly he made us feel welcome. Thanks Mark!
Love Toni hands down
I rented a unit from Cassie she was very helpful and patient. Cassie also stayed over to help me pick the right unit for my belongings.
Fallon was very patient and informative with everything. I was very pleased with her!
Melanie was Very pleasant and professional
Best service ever i had with storages
Smooth sailing process. Everything is explained clearly and your ready to go.
Julia made my check-in so very easy. She was also able to help me switch storage spaces and went the extra mile to call the site manager to ensure my final transaction was adjusted precisely. Julia's to-the-point, customer centric attitude and attention to task gave me solid assurance that my belongings are at a well managed and well maintained location.
The woman who helped me could not have been more helpful. Found me just what i wanted and in a convenient location. Super nice and helpful. Thank you.
Service was courteous & friendly in Lantana, FL @ 455 Hypoluxo Rd. Outstanding & attentive. Patricia went above & beyond. Thank you so much.
Greatest customer service!! They walked me through the entire process. They were extremely kind… so awesome!!!
Nice customer service was able to understand terms and conditions. Nice clean property.
Eric was nice and helpful all the way till the day I needed my space.
I recently got a storage unit at the 81st and Memorial location and Ms. Lynda was amazing! She went over everything about the unit so I there were no Gray areas. Very polite and fast service! I definitely Recommend!! Thanks Lynda! You deserve a vacation! 😁
This place is amazing, the staff I dealt with was very professional and customer friendly which I never received anywhere else. I would highly recommend this place to anyone.
Patricia helped me so much. I had a hard time knowing what size I needed so she went through some questions and got a good price and size. She’s great person and so nice. She is very good at her job.
Richard was very helpful finding me a place to park my truck when I needed additional storage. Thanks.
Elaine was great patient and kind
Quick and easy!!!
Angie (lady behind desk) very welcoming and knowledgeable. All questions answered quickly and precisely. Excellent tour of facility. There was no wasted motion-- very professional and businesslike. Excellent.
Very Helpful
My move was on 6/23. We arrived at the Jacaranda storage facility and spoke with Joe the manager. He helped me and my movers through out the move...He was able to keep us on track and keep my movers from interfering with other people in the storage facility. He was terrific.
The staff here has been consistently helpful with moving needs -- special shout out to Shannon when I needed boxes last-minute!
Paz has been exceptionally helpful throughout my move in experience. His welcoming demeanor and level of expertise allowed me to feel secure at this Public Storage location.
The manager, Ed, was super helpful and courteous. Great service at the East Hanover facility. Thumbs up!
Christine is a champion!
This location is so nice, secure, and clean!! Debbie is so helpful and provided excellent customer service with my move in. Peter is also very helpful and accommodating. Highly recommend.
Loved this location, the woman that helped me was very informative and funny! Made the setup process easy and would definitely store here again.
Alex at the Citrus Park location was a pleasure to work with and was very helpful with explaining the facility and details of the agreement. A very personable individual and worked with me set up the App for entry and future payments.
We made a reservation for 2pm. When we arrived there were already 2 other people waiting. There was no employee on site. We called multiple numbers to speak with someone & no one answered. We waited 37 minutes for Nancy to arrive. She was the only good part of the experience. They also only had 1 cart available and that was nowhere to be found.
Great services, well attended to and all proceedings well explained by staff in person of Ms Matha. Great customer services! 👌 Thanks for the wonderful service.
We had a list of storage units to check out. Public Storage on Buckner Road was our first stop. Didn't go any further. Karen was more than helpful with helping us select a unit and also helping us select (on-site) moving materials. Beyond pleased with the assistance we were provided. Glad this was our first (and only) stop!
My name is Rebecca from Grain Valley, had a wonderful experience this morning with Lisa obtaining a storage unit while in process of moving. Toured facility, showed several units, went over process and offered extra advice/products. Price of unit very reasonable.
Michelle was very patient and polite when I came to check out the storage unit. Place looked clean and tidy. The prices are reasonable.
Not my first time using public storage. Very disappointed with my last experience at another facility. But this facility has definitely gotten off to a great start with the help of Ms Betty at the front desk. She’s so sweet and helpful. She even went with me to verify my code would work! -Lydia T
Saturday 6/18/22 Our experience was the best...Joshua is very professional and helpful. All went very well!
Looking forward to being a Public Storage tenant!
Ms. Catherine at Store No. 20490, in Decatur has so much patience. She strives to make sure that you see your assigned unit before purchasing it to ensure you are comfortable with the size and cleanliness. She gives pride and attention to her customers. I wish all businesses took this level of care and pride in their work. Thank you Ms. Catherine! 👏🏽
Shirley, the manager at this public storage was awesome!! She was very helpful and courteous. This was quick and easy to rent my unit. Glad I came here!
Nick! was AMAZING!! Great ASSET to the company! promote him!!!! hes worth it!
Lynn was the one who helped me today. She let me see the size of the unit before paying for anything and was super nice about answering all the questions I had! I definitely will recommend my friends to here if they need storage!
Ms Angie was very helpful with getting me set up, much appreciated
The customer service at this location is exceptional. My boyfriend and I found Ryan and Elly to be highly efficient, responsive, kind and informative. We highly recommend this location for your storage needs. We knew immediately that we were in fabulous hands! They both deserve a 30% raise!!
By far the best customer service. Kathy was amazing and answered all of my questions. Definitely recommend this location.
Tracy is the best. She’s incredibly friendly, knowledgeable and helpful. I guarantee you won’t be disappointed reaching out to her with any issues or concerns. Thanks Tracy, you’re NUMERO UNO!!
Great aervicw8
Pam was soo nice and funny she made me feel like I was with family I will love to do business with her anytime thank Pam aka map lol😆😂
Danny P was one of the most helpful and professional service people I have dealt within a long long time. He stayed a little late for me as I was stuck in traffic. He guided me thru the rental process with the utmost professionalism. I would gladly recommend Public Storage to anyone after the help I received
Ebony helped us find the best rate and best deal. She was so kind, knowledgeable, and helpful. She explained how the contactless entry worked, and it is definitely the coolest feature of the storage facility.
I highly recommend Public Storage and my location. The representative was friendly, knowledgeable and set up my new rental efficiently. I visited on Sunday June 5th. I like the APP and the ease to manage access and account information.
It is a very spotless, clean and climate controled facility. It was a breeze filling out the contract forms with the help of Debbie at Public Storage on 1650 Pima Road. She also was very helpful in showing us how to get to our unit by using the coded entry pads and all the other information we needed to enter and exit our storage. It was a pleasurable experence.
Wonderful customer service!
Kim was fantastic. She helped me through the issues I was having at another location. To the point she actually drove as I followed to the location I was having trouble with. Absolutely over and beyond service. Thanks for everything.
Manager Lisa is a rock star.
Ms. Janet was pleasant and very profeesional. The office was clean and very inviting. I would highly recommend this storage.
Sunny checked me in, helped make sure I had a lock that would work (I didn't). She shared options and suggestions for locks. She helped me get set up to use the app. The unit was clean and felt secure. I noted that you could purchase their lock and attach two additional locks if you felt the need.
Happy we decided to check this storage place out. Met Tim who was at the front desk. He was very professional, pleasant and knowledgeable. Walked us through the whole procedure on where to park our truck, how to get to our storage unit. Over all very satisfied.
We decided to walk into the office of the South Ridge location because we had free time, and needed a storage unit that day to start moving out things into. Sharon was so helpful! She showed us a unit so that we could reference the size, and she helped us learn what different options that were available. Once we decided on a 10x10 storage unit she helped us find the best option cost wise. Sharon was extremely knowledgeable, friendly, and all around wonderful! I have never rented a storage space prior to this, and she facilitated the whole experience wonderfully. I would recommend anyone who has storage needs to go speak to Sharon at Public Storage!
Angel was so kind and knowledgeable. The place is very cleaned.
Mo and Janet at the Summerfield, Florida Public Storage location are to be commended for their friendly, welcoming customer service. I was able to process my rental quickly and easily and they answered all of my questions. I’m glad I found this place.
Ebony is excellent she did a great job showing me around and offered me everything needed to move in . Costumer service is GREAT!
I had the pleasure of working with Tiara, who works at the 9742 Reisterstown Road location. She was pleasant, kind, and knew what she was doing. Thank you for all your help!!!
Latoya is the best she definitely the person you need to see if you need storage space
I would like to thank Michael M. In SA, For his help today in getting me set up with my storage unit. He was actually working on completing another task but stopped and helped me. He was very informative and walked me thru the whole process. Thanks again, Michael!
Just wanted to say Lauren was great today and she made my storage experience awesome.
Bianca was spectacular! Unbelievable customer service. Took her time to answer my questions with a great attitude and friendly personality. She loves her job and it shows. This says a lot about how Public Storage treats their employees too. Bianca is an excellent representative for Public Storage! I will come back for repeat business because she was so helpful! Vivian - Pasadena resident
Great service and very nice!
Great customer service by Johnathon made it sooo easy 2rent a storage unit that wrked perfect 4 all mi personal belongings well organized n very clean 😇🤗🤎
Renting a space at this facility is a breeze. Space is clean and well maintained.
Ercan helped me out and was great with helping out getting my first storage space!
Lisa was such an amazing help today while I was renting my unit. Would absolutely recommend Public Storage and Lisa for all your storage needs.
Looked at a couple of different storage places but ended up going with public storage. Maria at the front was wonderful! She was super helpful, informative and friendly.
Mary is the best at the evergreen location saved my butt on a rv spot and areas are clean and s secured
This was great service given in a timely manner . Thanks Tina
Debbi was friendly, helpful and efficient! She made the process easy and painless 😄
The property, lobby and storage units were clean and very well kept. She is very good at her job - and I’m so happy we chose this storage facility
Judy was awesome! Fast check in and account set up! Super friendly. This is my second time renting here!
This is my first time renting a unit. They have increased their prices $50 a month since I started renting!
Just rented a storage unit from Rosemary. She was informative, knowledgeable and professional. She was also very prepared with assisting me. I am extremely happy with the service she has given me. I highly recommend this facility. It is very clean organized and has great security features! Thank you Rosemary!
Sincerely,
Doug Burack
Tampa, Florida 😊 👍 🇺🇸
So much friendlier than other public storage places I’ve been to, very welcoming! All 3 ladies there this morning were amazing glad I’m moving to this location!
Great Service!!!
I received great customer service and was assisted by the manager who was very knowledgeable, courteous and fast. Would definitely recommend this storage facility. Very clean and easy to navigate.
Experience was great, very smooth transaction from start to finish. We worked with Celeste and she was professional, knowledgeable and friendly.
Her follow up was great as well.
I am glad to have someone who I can call directly to answer my questions regarding my current unit and future public storage needs.
Service at this public storage is awesome! Dylan was very helpful with me getting my space . Will highly recommend to others who may need space to come to this place
All reps are very polite, patience & helpful with answering questions even with double checking information. Both Keanu & Jeremy helped me & every time I left I left feeling confident that I knew everything I needed to know as well as some additional “good to knows”!
Liz was professional and courteous and she made me laugh. Will recommend het property
Lucy was a delight! Very helpful and I really appreciate her above and beyond customer service! Thank you!!!
Michi was very helpful with my rental today
Very professional. They follow up well with customers to make sure you are clear about the move in date and time. Once you are there completion of the account and move in was smooth. Rates are competitive.
Wael was a wonderful help and joy to work with.
He made the process very easy and painless.
Very nice and helpful
Sally Sneed was very helpful and explained the entire process in great detail for me. She was extremely polite amd patient with my questions and comments. Facility was clean and I got a good price on my new unit.
Margaret was super awesome and helpful. She’s very kind and super sweet. 10/10 would visit again. ( GIVE HER A RAISE, SHE TOTALLY DESERVES IT)
Andrea assisted me in setting up the account for the storage unit. She took the time to explain everything regarding the agreement and the storage unit. Andrea was professional and friendly. Overall a great experience!
Excellent Customer Service, informative, understanding patient got me all set up for storage unit.
Tony is awesome. Best service!!! Quick and easy
Me and my girlfriend were looking for a storage place close to our residential address. We found one public storage site by Tully road across from Eastridge Mall. We walked in to the office and was greeted by Lily with a friendly smile. We weren’t sure what storage size we need so she showed and explained to us the different available storage at the time. We picked the 5’ x 10’ and showed us the unit location on the 2nd floor which is easy and convenient access from the elevator. She gave us a thorough details regarding the locks and security of the place. She is very customer oriented and help us through process all the way. She deserves a 10…
Ed and Venus
Yvonne was very professional and inform me of all the prices and policies and insurance options ..the best thing is I was greeted with her wonderful smile she's amazing
The best expirience with Martha
Dawn was extremely helpful finding us a storage unit in a short amount of time. She was patient efficient and had a great sense of humor which my sister and I really needed at such a stressful time in our lives. Thank you!
Dawn did an outstanding job providing my sister and me with service above and beyond the norm. The two of us were very frazzled when we arrived to pick out a storage unit on a late Sunday afternoon needing to have the job completed in less than 24 hours. Dawn provided the support and guidance that allowed us to complete the task. She kept her sense of humor and gave us Wonderful customer service. Thank you, Dawn!!!!
Upon arriving on the property to look upon the unit I'm about to move into. I was greeted with my two nephews age 21, and 4 years old. A polite lady by the name of Ms.Rita greeted us with open arms. She directed us to the location of the unit. It was a bit cramp, but durable with enough space to put in my personal belongings. Upon returning to the office to complete the paperwork, and payment information.
My youngest nephew age 4 needed to use the restroom, but I believing maybe he can hold it until we reach a large establishment store. Being only 4 I can't expect his tolerance of not wetting himself. So I asked Ms. Rita if there's a public restroom we can use , which she gladly gave the location to unlock the door to let my nephew in. Once again thank you Ms. Rita for being understanding, and kind.
Dale was outstanding in every way. His extensive knowledge and experience assisted my husband and I in choosing the best storage unit for our needs.
If you’re looking to store your belongings in a safe and secure place, Public Storage is the place and Dale is your man.
Great storage space. The man who helped us was super nice and helped us pick out a space that suited our needs and gave helpful explanation.
The property manager was very polite and friendly, she helped us to get want most sue us.
Amanda Voss at Largo Fl public storage is the Best person I have run into in this industry. She is very polite , Knowledgeable , and helpful. she runs a very Clean and safe facility. If you need help stop in and see her. She is the BEST!!!
Thomas was very friendly and informative to all my questions and concerns. The rental process was a breeze and the available app makes maintaining my rental very easy!
Easy and convenient location. Staff was really helpful. Especially Ulanda
New place. Horrible hours if you want access your stuff. Not like other public storage. This used to be a life storage with access until at least nine pm. Spend money elsewhere.
We are very happy with the service from your Manager, Sterling. He is very patient and thorough. We were comfortable talking to him and appreciate his kindness
Carolina is a great help and great service.
Ms. Christina was very knowledgeable about what you need as far as storage spaces.
The staff is super friendly. Good prices and clean units.
Zamora was an excellent host! Very helpful and informative.
Tim was the gentleman that showed me my unit and did my paperwork. He is very knowledgeable and friendly. The facility and property is very clean and well kept. Thanks Tim for making this a good experience!
Maddison was great..She was very helpful and very knowledgeable when I went to the office here in Hayward in Mission Blvd. Being a 1st timer to rent a storage , I was very happy that she's the one I got to talk to . She helped me decide that it's safe and good to get one especially closer to my home. Maddison you're awesome. Thank you for all your help.
I am so glad I chose Public storage and thanks to LaShonna, she asked all the right questions so I could get exactly what I needed. Customer Service is very important to me and LaShonna provided excellent customer service.
Thank you!
Just what I was looking for, and Adriana, the manager was very helpful and pleasant to chat with. This was in Auburn Washington Do not know why the review says Pasadena?
Went there to get a small storage unit on Sunday at 12 pm and the guys were friendly and helpful. The guy we talked ( I don't remember his name!!) was down to earth and knew what he was doing. We were ready to move stuff in within minutes. Thanks!!
Awesome place to keep my furniture in and the staff is amazing and helpful
Very professional work with Ray I would recommend him to anybody that would like to rent a unit in the Augusta area friendly and approachable
I’ve come in and have had a stressful time with my move. Victoria has been unbelievably kind throughout this overwhelming process. With everything happening in the world it’s nice to have someone be so nice and caring. Victoria, you are too good, may god bless you!
So glad that we found this location onsite staff amazing, very personable and cares about the location and its upkeep. Excellent
security, we truly feel like our items are secure here. Thank you for a great experience thus far.
I only had the unit for a couple months but Kevin was great and helped me out and explained everything. Was a great experience.
Great service. Michael is super nice. Thank you!
Gina is extremely knowledgeable and helped us walk through the online process of renting 2 units. Thanks to her the process was easy.
Place is nice, convenient, clean, easy to get into. Great place. A little pricey but I suppose par for storage in this area.
Karen was very helpful and polite she even went over what we was storing and recommended a size that was perfect! Thanks Karen🥰
Karen was AMAZING!!! She gave great customer service and helped me decide which storage fit my needs!
Upon arrival, Nate was busy with 1st of the month rental dues being paid. Even with this volume, Nate was able to rent me a space with a professional, quick, money saving deal. I am completely satisfied with the APP, auto pay feature, and electronic gate opening feature! Rich was very helpful too! Great team work!
Alex was great ....helpfully beyond!
Anthony was outstanding. He went out of his way to help me find an air conditioned unit that is ideal for me. He made sure the unit was clean and ready for me to move in. He is also very professional, polite, and patient. He also made sure I understood all of the forms I signed.
Deniesha and Elaine were a great help with helping me switch my unit to a better size .
Kathy was really great and patient. She even stayed after hours to help me with my storage rental. Only thing I would like is for the facility to have longer hours as some times things don’t work out as well
Rented a small unit on the 31st. Went to move in on the first of the next month and they put their own lock on. Had to get them to remove it, and the phone number takes you to an off site location. Also, they were not helpful in getting you a good price (online pricing is usually better).
I was met with professionalism and a smile. Akena and her coworker are a joy! They greeted each customer by name, and each of those customers were equally happy to see them. (I do not remember the name of the other lady) My transaction was seamless, and I am a satisfied customer. Thank you ladies!
Jerry, was a great help. The entire team are amazing and friendly.