Easy online renting. Very clean unit when I got it. Easy entry with the Public Storage app. Overall pleased
Gloria is so nice and knowledgeable. She is always smiling and gave great customer service
Gloria was amazing with answering all my questions. She made everything very clear to understand. Thank you again Gloria
Love this place, I always get amazing customer service from Gloria she's one of the best employee I've came across from..
Hi I was definitely looking into a storage but I did not have that much information I want to commend Gloria for being very professional in helping me out and explaining in detail how public storage operates she also fixed certain issues with my account Gabe 200% in customer service the whole time she was just smiling I was sold so I got my storage thank you public storage for helping me out
Rent from Gloria! Super professional and the process was smooth and easy. She also helped me find the right space and price! Thank you Gloria!
Thank you David for Great Service!
Victor helped me. %100 satisfaction. If it was not for him I would have not kept my reservation. No kidding, in having conversation with him I decided to get a unit.
Awesome and very helpful team members thanks Gloria for your help!!!
I personally recommend this storage. They helped me with all my questions and solved my problem. Gloria and Gaby in particular are very kind. Thank you for being very kind people.
Gaby, your commitment to hospitality and making sure that not only myself but others in the community are well taken care of truly stands out. Your hard work and dedication are greatly appreciated and certainly do not go unnoticed.
They attended us with great hospitality and welcomed with opened arms.
Great storage unit! I’ve had my belongings at this location for over four years and they only increased my monthly payment once! Tyler is the nicest person that I ever dealt with at this location! Super friendly and very helpful! Tyler is the my favorite employee to deal with because he goes above and beyond! He’s got great customer service skills! Thank you for all your help Tyler!
This is the worst storage in the entire valley and the lady working here is a very disrespectful person. I arrived and all the units where getting break into cause the person that is supposed to be here wasn't paying attention to who was coming in or out. The storage was completely surrounded by police which they caught the guys but when I ask the lady that works here how long till anyone can go inside she gave me an attitude and now she let her friends in but not me which I am a customer already . Don't come here cause you'll most likely disrespected.
Gaby is the best. She saw I was so stressed about my move, she right away made me feel like it was at ease. Thank you so much.
Thanks Daniel! Really appreciate your awesome service and helpfulness!
Gabby is absolutely amazing!!!! She saved me SO much stress after I lost the key to my lock and went out of her way to make sure I got my things asap. I am so grateful for her. She is extremely friendly, easy to talk to and you can tell she really cares about her customers. I would give her more stars if I could, she deserves a raise!!!
Great customer service from Gaby! She is always available to help out. Such a good manager! Thankful for Gaby
Working with Public Storage has been a great experience. Despite being a large company, they offer a personalized, friendly, yet professional service. Gabby, the manager, is exceptional—she goes out of her way to help without even being asked. It's like having a friend who always has your back.
For Gaby, Great service and friendly as well.
I have been a longtime leasor at this location and currently live out of state. Gabby is the property manager and is the absolute epitome in professionalism as well as kindness. I have never met her in person but whenever I have any sort of issue with my rental space she is quick to address it. (Oftentimes it's resolved even before I've had a chance make the request.) She's a valuable asset to this location. In fact, to the company as a whole, and they should consider themselves quite fortunate to have her on staff. Thank you for all you do, Gabby. And many blessings to you. 😉
Gabby is a blessing ! She’s help me out in more ways than I can express. She deserves more that’s just five stars. Exceptional customer service, because every time I call I can hear her smiling through the phone. She’s always happy to help and gives her best efforts. She’s gone above a beyond and helped me through a very hard time being out of state. Thank you Gabby!!!!
Gaby is a gem! The Parthenia location is fortunate to have her managing the property. The place is well supervised. She is very kind, sweet, and helpful. Gaby has helped out many times. Great customer service!
Gaby is amazing, the customer service was excellent
La señorita Gaby nos brindó un buen servicio muy elegante,debería ser la gerente
Tania was informative & helpful pleasant. She provided excellent customer service.
Daniel was great customer service .He was very nice and was gentleman.He was very knowledgeable about storage
She has been always positive and very helpful, she works really really hard on every aspect of her job in public storage most importantly she is very knowledgeable about anything you ask her
Highly recomended. Great services.
Walked in with questions and ended up renting a unit. Gaby was so helpful.
Gaby was so helpful and nice. She handled my situation in a very professional and efficient matter. Thanks again.
CAME BY TODAY AND WAS WELL PLEASED WITH THE SERVICE AND FRIENDLY FRONT DESK.. HANDS DOWN I STRONGLY RECOMMEND THIS PLACE..
-THANKS GABY
Shout out to Gaby who was able to resolve my access issue in a swift manner. I arrived to the storage when my pin prompted to see the manager and Gaby immedately proceeded to assist. I would highly recommend this location as the customer service and interaction is exceptional.
Honestly, Gaby is amazing, I thought I found myself a good storage unit to rent but after meeting Gaby I found more than that, she is 100% amazing and I highly recommend this location to everyone
She’s great , helped me with my storage and a lot more.
Had a great experience moving out. Summer was the best! She was super helpful, professional and attentive.
Gaby is amazing she went over and beyond to help me with an issue with my storage unit. Made my experience easy and helpful!
Gabi, the property manager is always there to answer any questions and has made my experience with Public Storage outstanding. The facility is very conveniently located, and well maintained.
aside from dealing with water damage.. I'm always getting helped out by Gaby. She's the only worker I see here & she's the biggest help. She's an amazing worker & great at her job!
I had a great experience at this public storage business. Summer was very helpful and accommodating. Made this process such a great experience.
Vine aquí en el storange público. Estoy muy agradecido con la mujer Gaby y ella fue muy amable conmigo ese día. Ella fue muy amable conmigo y me permitió guardar mis cosas en uno de sus storange que me alquiló. Y ella es gente muy amable y vale la pena. venir a alquilar con ella, es muy buena persona y gracias a ella me trató muy bien. Estoy muy agradecido con esa persona. Gaby
The best storage experience possible!! Professional, friendly, and helpful. Always clean and pest free. Thank you self storage Northridge!!!
The best storage experience possible!! Professional, friendly, and helpful. Always clean and pest free. Thank you self storage Northridge!!!
Wow Gaby was amazing helped me with all my needs and then some!
Ms gabby is wonderful I have seen her 5 years. Always happy
Gracias por el buen servicio Gabby.
I came to public stores today and I met Miss Kay the manager of the store. She was very helpful. She was very kind and she made sure that I had all my needs met. Thank you for having a person like this at public storage Stacey Harris.
Quick and easy.Avfriend needed some storage so I went in ,showed my identification,paid 130. and Voila!Took all of ten minutes and I was out of there.No nonsense jibber jabber from staff.Very Cool.
This place is the cleanest and most efficient public storage location I have ever been to. Just want to say that Gaby is an absolute power house!! She is hands down the reason everything flows perfectly there.
Gaby made my experience there so amazing ! She is such a gem, and a great person! The public storage itself very clean and good security!
Thanks gaby for your help
El servicio fue muy bueno
Gabby is a gem! She’s help me out in more ways than I can express. She deserves more that’s just five stars. To say the least we need more people like this on the planet! She’s gone above a beyond and helped me through a very hard time being out of state. Thank you Gabby!!!!
Due to my previous public storage closing I had very little time to find a new storage and transfer all my stuff from the old one to the new one and it was stressful but at this new storage facility at parthenia st. Ms. Gaby was really helpful throughout the process of acquiring the new storage unit and also in guiding me regarding the easiest way I could access my unit especially since I had a few furniture items that were large in size and also pretty heavy. She made a pretty daunting task way easier and I'd rate her 10/10 for customer service.
Gaby is really helpful through all the process, easy to communicate with, the property is really clean; I will choose this place again In the future
Thank you Gabby...she got us a 72 dollar reduction in our cost. Give this chick a vacation 🥰
Not sure how on earth there are so many positive reviews about the manager. When I spoke to her on the phone she immediately gave me attitude and acted like she was being inconvenienced, argued with me about my reservation, refused to be accommodating and then hung up on me mid sentence. She is the most miserable person I’ve ever spoken to. Customer service and sales reps gave me the run around for three hours about my reservation. Told me to cancel my reservation and rebook it but then couldn’t honor the original price. Absolute waste of time.
Gaby is a very professional at what she does all about customer service and goes the extra mile to customer's every time I come into the property place looks nice and clean
Muy bien servicio muy limpio y amable la señora del frente excelentemente muy bien
Gaby is a joy to be around and she really helped us out with getting our storage
Gaby is the on-site manage at this location and is so on top of things. Very easy to work with and clear on what’s needed to make things go smoothly. I had a lock that would work with their setup and they were able to refund the lock charge. Thank you!
El servicio de la señora Gaby es 100% muy bueno y muy amable
Amazing professional! Friendly organized bilingual gual.
They said the unit was supposed to be climate controlled, but that unit was well over 85° and unbearable. Fingers crossed my belongings aren’t ruined. They also give you a much higher price than what’s online beware.
Nothing special just a storage place... the exceptional part was the desk "manager." She provided the worst customer service experience ever.
Clean and amazing prices!
Gaby is friendly, helpful,efficient & professional. She makes the entire experience fast & friendly. She makes the entire process of moving in and out fast & easy. And any time, one has a concern, question or just need help, she is there to handle anything and everything. Thank you Gaby! * Also, love her hair!
Gabby is great! Recommend.
So glad I chose this location for storage! The manager Gaby always treats you like family and is extremely helpful. I have no complaints about this location, very well maintained.
Gaby is AMAZING! Got me in and out really fast, she honestly made this whole process fun! Helped me get setup with my unit quick! Definitely come see Gaby!
As a student who has to go away each summer, having a safe and inexpensive place to store things is key. This location has been such a superb help in that. No one here is trying to upsell you either. Special thanks to Gaby for all their help!
Gaby has made our experience amazing! Like family! Definitely recommend!
Gabby S. helped me secure a unit after much frustration with the corporate office, Thanks Gabby
Gaby Was Friendly Kind and Amazing. She truly serves as a welcoming entrance to the facility. She assisted me to a unit and even got me into the right unit on the day arrived.
Truly
Thank You
Eric
I just rented a small 5x5 space and after 3 months of paying rent they increased my rent by 32%. I would understand a 10-15% increase per year but this is absurd. Not to mention they didnt even gave me a 30 days notice, they just slapped me with the bill 3 days before due date. This is bad business practice and corporate greed at its finest. Stay away.
Gaby was an amazing help and very knowledgeable about service and products. I was able to get the help I needed with no problems. To her boss: please give her a raise and more days off to rest and enjoy. Thank you co much and I will be recommending her services.
Gabby was a incredible help. Very knowledgeable about the company and gave us great humour with a smile.
It’s employees like this that make you want to hire them for your own business
Gaby was very efficient and courteous.
Gaby is so amazing!! always wiling to help. place is so clean 👌
I just want to say how much Gabby has help me & my family! We’ve been renting here for 2 years & she always has amazing customer service & is always in such a positive bright mood! She’s the best of the best!! So if y’all need a space ask for gabby , she’s amazing !!
Thank you so much gabby love the Romans ❤️
I recomend this storage spot staff are great friendly and very helpful ask for gaby she goes out of her way to help thanks GABY!!!!
Gabby me ayudo en el proceso de adquirir un storage, el servicio fue exceptional, gracias ♥️
Miss Gabby is Amazing!!!!
Manny was so nice and helpful thanks
Gaby is great, very helpful and friendly.
Property is very clean very friendly management
Manager es mui profecional
Gaby at the front desk was very nice and helpful she went out of her way to take care of everything we needed.
This review is for the beautiful lady Gabby with the golden heart! We were planning on moving storages from another location because they raised the price and she helped us to lower the price and stay at our location. She took her time and effort to make this happen for us. She went the extra mile for us. She showed storage units at her location and was very kind and knowledgeable and professional. We are very grateful for meeting this wonderful person. I would recommend this storage to anybody who wants to be treated above and beyond their expectations.
Julia was our attendant and she was very patient and sweet took her time to explain and answered all our questions. Excellent customer service
Edit
They force u to write a review to do business with them. They put up there prices multiple times throughout the year, they also force u to pay for the month even though u leave the first of the month
I’ve been at this public storage for at least 5 years and have never had any problems. The managers, Julia(prior)and Gaby(current), have always kept the facility clean with regular inspections throughout the day. I started out with their smallest indoor unit(5x5) then moved to a bigger (5x10). The transfer on paper and physically was seamless due to the expertise of these ladies. I recently decided to move to another public storage closer to my home and Gaby made the transition seamless once again. Definitely recommend this place for convenience and super friendly and helpful staff. Thanks!
There were really helpful. Everything was clean ready to go an hour after I ordered my unit online. Easy access, clean location, helpful staff.
I've been with this place for over 3 years now. The service is amazing. Gaby is beyond helpful. She really cares about the customer and goes above and beyond the call of duty. She was very insightful on the QR info. Customer service skills are very exceptional and meet all the criteria of a role model employee
I was so stressed about finding a storage unit to store my items during my transfer into a different apartment but Gabby was so nice and helpful ! She really made the process so simple and easy :)
Don’t rent here management falsely promised verbally said they would prorate my space I was renting if I got out of the unit on time which I did so when it was time to prorate everyone story changed I had to pay a full month because they went back on there word so I had to pay collections because they chose not to deal with it after 5-6yr being a loyal customer paying fees during Covid lock down knowing they weren’t supposed be charged any fees so rent somewhere else just not this location
Best customer service I have ever received has been from Gabby from Public Storage. She went above and beyond to help me. Her and her boss are amazing and I would definitely recommend this place to everyone. Thank you Gabby!!!
Muy buena atención muy amables con los clientes
Thank Goodness for Gabby!
You are an ASSET to Humanity,
I’m in awe of the service that you provided
You went above and beyond when I did not expect it.
All the best- Reggie,
Not only was the price great but the customer service that I received from Gabby, was above and beyond my expectations.
Gabby's attention to detail and customer service won over my heart and I feel great in trusting my household goods to this public storage location.
I look forward to seeing Gabby on my next visit.
You will be happy 2.
I rented a storage space from this place, Gaby was great she helped with all the questions and provided useful information about the entire process and the property. This location has very friendly staff and clean environment. Highly recommended! Irma
I wish there were more stars to give. So I've been with this public storage for 6 months. Not only are their rates unbeatable but the customer service is incredible. Everytime I've had a question or needed help with anything I've some how been blessed to reach an employee named gabby. The first time I spoke with her was in the beginning to help me figure out why my card wasn't working and she was so patient, kind and pretty funny. She made the entire experience stress free and flawless. So a couple months later here I am again needing help understanding something with billing and there she was again. Happy positive and sourced every avenue we could take and even gave examples for future solutions if it were to happen again. I am a happy customer and rate 5 stars mainly due to gabby and her customer service. Thank you for your help stay blessed!
Gaby is just professional, she is help me to much.
It was a great experience at Public Storage today. It was hot out and she made us feel so comfortable. Great customer service!
Thank you Gaby for the perfect explanation and service you gave me .
Nice dealing with you
Ingrid assisted me on getting a 5x5 storage unit. She was very helpful and walked me through all of the steps. Definitely recommend!
I love this place. The lady Delia is very very Helpful.
I thank her.
Valerie was a big help today with billing. There are still some points to work on again a few months, but was she understanding and helpful.
Muy agradable la Seńora me enseńo mi size de cuarto que necesitaba
My first time using any public storage and I was it was so easy. My storage unit was clean and spacious.Everyone one at public storage was so nice and helpful. Shout out to Gaby she even called me back to let me know I didn’t lock my storage locker correctly but that they properly locked it for me.
People who work here are great like Gaby she is 5 stars all the way .but this review is for the ones running it. carefull I went from paying 250 to 361 n now I’m late on payment due to the pandemic by a couple of days and my bill says 722. Now there is something wrong with the way that they are doing there math or this is the way they screw people over. Isn’t there any tendant laws that protect the people from injustice.
Great service !! Gabby was exceptionally helpful !! If you need storage, this is the place to go !!
Came to make payment. Gabby submitted a request and it got approved. So my price will remain the same for three months.. she's awesome 👌
Thank you for ur help Gabby
Gaby was extremely helpful and provided great customer service!
Place was very clean and gaby was super nice!
Safe clean friendly environment. Staff is the greatest most helpful. Just ask for gaby she will take care of your storage needs.
Had a great experience at the Parthenia location. I forget the gentleman’s name but not only did he rectify the problem I had when booking my storage space, but he super exceeded my expectations. Great customer service and with a good sense of humor. I would definitely recommend.