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Address

3810 Eagle Rock Blvd
Los Angeles, CA 90065

Phone

323-391-3967

323-391-3967

800-688-8057

800-688-8057

Property Open

Mon-Fri 06:00 AM - 06:00 PM

Sat-Sun 06:00 AM - 05:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units

Phone

323-391-3967

323-391-3967

800-688-8057

800-688-8057

Property Open

Mon-Fri 06:00 AM - 06:00 PM

Sat-Sun 06:00 AM - 05:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
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    5'x5'
    Online only price
    $ 85/mo
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    Small 5'x5'
    • Inside unit
    • 1st Floor
    $ 85 /mo $ 113
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    5'x5'
    Online only price
    $ 93/mo
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    50% off first month rent
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    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 93 /mo $ 124
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    5'x5'
    Online only price
    $ 98/mo
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    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 98 /mo $ 131
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    5'x10'
    Online only price
    $ 130/mo
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    50% off first month rent
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    Small 5'x10'
    • Outside unit
    • Drive-up access
    $ 130 /mo $ 173
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    5'x10'
    Online only price
    $ 144/mo
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    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 144 /mo $ 192
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    7.5'x10'
    Online only price
    $ 204/mo
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    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 204 /mo $ 272
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    10'x10'
    Online only price
    $ 241/mo
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    Medium 10'x10'
    • Outside unit
    • Drive-up access
    $ 241 /mo $ 321
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    10'x10'
    Online only price
    $ 262/mo
    Online only price
    50% off first month rent
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    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 262 /mo $ 349
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    10'x15'
    Online only price
    $ 339/mo
    Online only price
    50% off first month rent
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    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 339 /mo $ 452
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    10'x15'
    Online only price
    $ 360/mo
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    Large 10'x15'
    • Outside unit
    • Drive-up access
    $ 360 /mo $ 480
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    10'x17'
    Online only price
    $ 381/mo
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    Large 10'x17'
    • Climate Controlled
    • Upstairs/elevator
    $ 381 /mo $ 507
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    10'x20'
    Online only price
    $ 439/mo
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    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 439 /mo $ 585
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Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Eagle Rock Boulevard Storage Units Near the 2 Freeway

For self storage in Eagle Rock, a hip Los Angeles neighborhood east of downtown, Public Storage on Eagle Rock Boulevard has many easy self-storage options, 1,200 to be exact. It's also conveniently located right off the 2 Freeway near York Boulevard and Verdugo Road.
The storage facility has climate controlled storage available in most spaces. Located just off the Glendale Freeway, between the 5 and 134 freeways, residents in nearby Atwater Village and Glassell Park can also consider it a cheap storage option near them. Indoor and outdoor units are available, including some with the option to drive up to the storage door for easier loading and unloading.
Families who have lived in Eagle Rock or in nearby eastside towns for decades, as well as newbies to the neighborhood, can turn to Public Storage in the 90065 zip code for easy storage options.
This Location Serves:
Los Angeles, Eagle Rock, Highland Park, Glendale, Burbank, Silver Lake, Echo Park, Griffith Park, Universal Studios, Atwater Village, Glassell Park, Mt. Washington, Los Feliz, Dodger Stadium
It is easily accessible from the zip codes: 90065, 90042, 90031, 90012, 90026, 90039, 90027, 91205, 90041
Amenities
  • Cheap Los Angeles storage option close to many neighborhoods
  • Near the 2 Freeway, the 134 Freeway and the I-5 Freeway for easy access
  • Friendly staff is available during office hours to assist with any questions
  • Drive up storage options are available
  • Small, medium and large rentable units are on site
  • Moving carts are available for customers in the office
  • Password enabled gate  
  • Moving supplies available for purchase in the office
  • Climate-controlled units

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 536)

November 16, 2024
Google Public Storage Greensward Road
I went in today to add a rental space, and there were many options. Juan was incredibly helpful in explaining options and helping me out through the process! He thorough and a great help throughout my rental experience.
November 10, 2024
Google Public Storage Ben Harte
Juan was extremely helpful and we were ecstatic with his service
November 8, 2024
Google Public Storage Uyamau'oiakupono'koi'aloha Wahei'halomi'gugma
Ashley, doing good explanation what i really need wants for appropriate prices. We thankful for helping for moving.
November 2, 2024
Google Public Storage Roger Edwards
Juan was super helpful and efficient with my unit transfer. Man deserves a raise!
October 31, 2024
Google Public Storage Noam Kroll
Juan was amazing in terms of customer service.
October 12, 2024
Google Public Storage Richard Hughes
TO WHOM IT MAY CONCERN , IM A RENTER HERE AT PUBLIC STORQGE I WOULD LIKE TO.GIVE A HEARTFELT THA K YOU TO ONE OF YOUR EMPLOYEES HERE. JUAN HAS ALWAYS BEEN KIND , RESPECTFUL , AND PROFESSIONAL. THE ONLY REASON I HAVEN'T CHANGED TO ANOTHER PROPERRY IS BEXAUSE HE HAS ALWYS BEEN VERY KIND .
October 11, 2024
Google Public Storage Shaela Cook
Juan has been an amazing help to us over the time we have been using this facility. He is patient and welcoming. Our space is clean. He goes out of his way to help the customers. Highly recommend!!
October 7, 2024
Google Public Storage Shienna Angeles
Thank you Minerva
October 5, 2024
Google Public Storage Louisa Levy
Phil and Juan went above and beyond helping me and my sister move into our storage unit today!
October 2, 2024
Google Public Storage Roberto Paredes
Thank you Juan and Minerva
September 19, 2024
Google Public Storage Beatrice Berber
The service was very good. I greatly appreciate everything. Thank you
September 18, 2024
Google Public Storage Blanche Cornejo
Thank you Juan and Minerva
September 8, 2024
Google Public Storage Emily Kubitskey
Excellent facility (organized property, climate controlled, and safe) and even better staff!! Juan A. was AMAZING. And helped us when we were in a last-minute situation even though he had to finish his closing routines. Happily settled in and glad to use this storage unit!!
September 4, 2024
Google Public Storage Jaime Diaz
Great customer service. Thanks Juan!
August 31, 2024
Google Public Storage alyssa dressman
I had to write a review today because I was witness to the rudest customer ever and Juan handled it like a true professional. I do not understand why some people have to be jerks, especially when they are the people using 2 of the carts and blocking the entrance to the building. No one should be treated how this man was treating Juan. Thank you, Juan for being kind and helpful. You went above and beyond.
August 31, 2024
Google Public Storage maria rodriguez
To whom it may concern at this public storage, there is no one to help you as yesterday Friday. My daughter went to our public storage to pick up something so we were able to get in to Public Storage as we were getting out of the car. My code did not work on the elevator, so we tried and tried, the lady at the desk said come to the office so we did and we had told her that it wasn’t working. She said that we were trespassing. I did not get her name nor the other person‘s name but she went off of my daughter, so I was not gonna let that happen so if you wanna Rent from here, I wouldn’t rent from there. I’m moving my stuff somewhere else. Also the other one is a lot better it’s smaller, but customer service is a lot nicer. Please don’t come here and rent. They don’t help you nor nobody in the office. stating that she said that I was trespassing and I had a key in my hand. It’s just my code did not work for the elevator. She called the police on me.
August 25, 2024
Google Public Storage Casia Justine
Let me start off by saying this location was absolutely wonderful to me since I’ve had my storage there from 2011 up until 5 days ago. I lived out of state and came to empty my unit a few days ago. Juan should be employee of the century because he helped me out and was so kind. His service was above and beyond and it shows that he cares about customers. Issac was also there and was so warm and kind. Both of them are the type of people we need more of in this service industry and humanity.
August 22, 2024
Google Public Storage Laura Barrett-Elfering
Juan is excellent. He is very knowledgeable about the property and was very helpful in getting me the unit I needed.
August 11, 2024
Google Public Storage Gabriela Silva
Incredible Service. Juan went above and beyond. Very attentive and friendly.
August 8, 2024
Google Public Storage Margaret Krakoff
Awesome help from Juan ! Could not have done it without his help .
July 31, 2024
Google Public Storage M M
Got an account set up today at this location and it was really a great experience. Juan and Isaak were incredibly kind and made the process super seamless and easy. I highly recommend renting and storing here, and especially appreciate the care and energy that Juan put into helping us out. He truly went above and beyond to make the experience comfortable. Very grateful for that, when it seems so unusual to find this sort of service.
July 23, 2024
Google Public Storage Roy Gonzalez
Excellent customer service from Juan.
July 16, 2024
Google Public Storage Jane Kim
I recently rented out a storage space at the Verdugo Rd location and was helped out by Juan. He was clear, patient, and took the time to attend to everyone who we walked by during the tour who was in need of assistance. The space and location suited my needs and it’s a plus that the staff was so professional. It seems that the tech equipment could use an upgrade but the service was top notch. And thank God the main entrance and indoor spaces are air conditioned in this heat.
July 12, 2024
Google Public Storage Alicia Ledezma
Great customer service!!! Really appreciate it!
July 12, 2024
Google Public Storage J G
5 stars for Juan the employee, 1 star for corporate
June 14, 2024
Google Public Storage Karla Najera
I had a great experience, Minerva and Juan were great help ,they helped with my concerns and explained everything I needed to know ,they were very nice and that helped me choose this storage from others, they made my experience a good one. Would definitely recommend!
June 14, 2024
Google Public Storage Jesse Leclere
Very helpful and professional
June 14, 2024
Google Public Storage Bryan Najera
Great and we’ll taken care of facility excellent service from Minerva and Juan helped me very much and were able to answer some of my questions thanks to them both for the amazing support
May 28, 2024
Google Public Storage Benjamin Levy
Moved the majority of my things out of my unit today but had some things we were not ready for Juan was really helpful in assisting me figure out which unit was appropriate and made the process seemless. Thank you Juan!
May 16, 2024
Google Public Storage susan
Excellent customer service by Juan, the manager! Extremely kind, informative, and called right back after leaving a message. Highly recommend this facility! Juan is a person who genuinely cares about his job and shows tremendous integrity. Thank you!
May 11, 2024
Google Public Storage Alias Arts
Update 5/11/24 Things are looking much better They seem to be doing a good job eradicating the vermin problem and put traps everywhere on the outside as well. The vermin were caused by a nasty tenant that kept food in their 2nd floor indoor storage unit. Not sure what it like on the inside but I hear there is still a rat problem 🤮 They also compensated me with a free month of rent and match my old rate for the nicer outside unit I now have. The MGMT on site especially JUAN, also helped me move all my stuff! BIG THANKS to the team at the eagle rock location I greatly appreciate your help! And thanks to Corporate for the compensations!!!🤠hope you fix the buildings problem?!🥴 Will keep renting the outside unit🤠
May 3, 2024
Google Public Storage Tiannah York-Van Elslande
Five stars for the young man (Juan)working the desk, but corporate is not doing enough about the HUGE rat infestation on the indoor units. I went to check out my relative's unit on the third floor (the indoor temperature controlled unit), and I nearly got knocked out by the intense smell of urine and ammonia. There are rat droppings lining the hallway, and the rats are destroying the items in several units. They need a team to come in and help the renters to sanitize and move their items. It is absurd and completely disgusting especially considering that they are charging my relative $700 a month and not help her move her items (that are not yet destroyed to a safe unit). Shame on corporate for letting this go on for so long. They also should have more than one person. Juan is running around like crazy trying to do everything, and he is one of the best in customer service I have ever encountered.
April 27, 2024
Google Public Storage Eddy de la Torre
Great service David was great
April 25, 2024
Google Public Storage Steve Torosyan
Phil and Juan are the best. Very nice and attentive always positive attitude.
April 19, 2024
Google Public Storage Gabriel Ornelas
Couldn’t have asked for a better experience. The whole staff has made the initial visit a great experience and the move in go smoothly. Thank you !
April 19, 2024
Google Public Storage Mario Luna
The best storage
April 19, 2024
Google Public Storage Victor Sanchez
April 12, 2024
Google Public Storage isabel Zapata
Very professional experience customer service. Friendly Juan and his coworker Minerval took their time explaining the fees and policies, and they honored my reservation price.⭐️⭐️⭐️⭐️⭐️⭐️
April 7, 2024
Google Public Storage sompong phuphiphatpol
Minerva great service
March 28, 2024
Google Public Storage anne mck
Great location, accommodating manager. Downsides are carts are insufficient, office is way understaffed--only 1 person, and great as he is, there should be 2 or 3. When he goes on lunch break there is...a long telephone message, and voicemail. I literally had to stand out on the street till he came back from lunch. At the very least, they should give him a sign to say when he will be back. Also, I didn't have an issue myself, but I ran into 2 clients moving out their stuff (3/26) after what they said was a big rat infestation issue on the 3d floor. One gentleman said he lost $10K of goods. Corporate HQ is close by in Glendale; I hope they can resolve this quickly and staff the place properly.
March 25, 2024
Google Public Storage Marco Sanchez
Limited access makes this public storage bad. Arrived at 5:45 pm to no access
March 24, 2024
Google Public Storage Sylvia Ledezma
Thanks Mando. Keep up the good work.
March 21, 2024
Google Public Storage Cesar Trejo
Mando, gives great customer service. Thank you
March 7, 2024
Google Public Storage Veronica Cassidy
The women in the office were great. S/o Karina. Storage locker is what they all are, functional and nothing more. Had to wait a while for the office to open, though I was there at 3 pm. Would have been great to get a note on the door to know when - or if - to expect someone. Tried calling the number on the door, but no one answered. Still, happy to have my storage here.
February 25, 2024
Google Public Storage Gerald Balbalec
There is a stench from the 3rd floor in one of the storage buildings that needs to be rid of. It is coming from someone's storage that MUST BE FUMIGATED! That person's storage is contaminating everyone's storage units.
February 15, 2024
Google Public Storage Edwin Monroe
So today I rented a storage unit And Juan the Manager was very helpful 👍 hey answered all my questions and was very polite And was just a pleasure to do bussiness with looking forward to seeing him around the facility
February 4, 2024
Google Public Storage Daniel Dabek
This public storage location is well maintained and easy to access. Juan, the manager went above and beyond to help me with my locker.
February 3, 2024
Google Public Storage jaie Baby
I went today to get a unit..I was nervous.. but the manager Juan was AWESOME.. He explained everything perfectly.. Amazing customer service..
February 3, 2024
Google Public Storage Denis Smith
Thanks to Juan for great customer service!
January 30, 2024
Google Public Storage Jocelyn Dacio
We’ve been here since 2020. We love how clean it was the past few years. Juan has been so nice and helpful. But we noticed a staffing issue. There’s no one in the front desk when we needed help. Sometimes I’m waiting for 10mins.
January 28, 2024
Google Public Storage I MN
Excellent customer service! Will update with the two gentlemen who were supper nice and helpful!
January 20, 2024
Google Public Storage Devon Albert-Stone
Juan is amazing and went above and beyond for me in my move in and out, but the location is super understaffed. The workers do a great job though, be nice to them!!!
January 6, 2024
Google Public Storage Odnam
Mando and Juan were great. Thank you 😊
January 5, 2024
Google Public Storage Zuleima Ulloa
Super helpful and friendly
December 29, 2023
Google Public Storage Abby Garcia
I was looking for a small storage unit to help with some overflow of my moving boxes. Juan was so incredibly patient and helpful showing us around to the different units and giving us tips to help maximize space. Juan was with us from the day I signed up to the day I needed to cancel my storage unit and was helpful and polite throughout the entire experience. I didn’t need a storage unit for a long time and the space I had was perfect! The facility is clean and so are the carts that are available for use. When I return, I will definitely be coming back to this public storage location.
December 17, 2023
Google Public Storage Klarizza Medina
Just want to thank Juan for helping out very knowledgeable very respectful. Need more people like him. Thank you Juan
December 16, 2023
Google Public Storage Sonny
Juan was excellent - very knowledgeable and professional!
December 2, 2023
Google Public Storage Brittany Middleton
This location is nice, clean, and well lit. Manager Juan was really helpful and accommodating for an online vs in person pricing discrepancy and also walked me around to view various units. I appreciated the thorough explanations, patience and positivity. I would rent here again.
November 18, 2023
Google Public Storage charles davis
I have had a great experience with Public Storage, and this particular location. I considered another company in another area for business needs. A quick tour of alternatives showed me why I should remain here. Starting with the property manager Juan. He's professional, engaging, and customer service oriented. I left my lock on the door improperly. To notice the lock was not actually securing the door required sharp eyes! He called me and I was able to protect my belongings! The facility is clean, and the security is up to date. 5 stars for the location manager Juan, and 5 stars for the site. I don't typically do public reviews but this exceptional experience is warranted!
November 17, 2023
Google Public Storage Madoline Casasola
Juan is Very patience & kind, answered all my questions,gave all needed informations. I found out that I will be saving money by transferring. I'm so glad & thank u so very much.
November 1, 2023
Google Public Storage Jesse Foster
Juan was extremely helpful to my aunt when she went in to complete an address change. Thank you so much for being so kind and respectful!
October 5, 2023
Google Public Storage frank chavez
Ashley is a great help
October 4, 2023
Google Public Storage vicky zuniga
Great service from Mgr Juan. Very detailed oriented and knowledgeable.
October 2, 2023
Google Public Storage Krys Kornmeier
Ashley has been extremely helpful in getting us our storage unit. She’s professional, knowledge and friendly. Thank you!
September 17, 2023
Google Public Storage Margarita Carrillo
Very nice Juan was a complete professional and pleasant to work with.
September 10, 2023
Google Public Storage Randal
Juan was extremely efficient and helpful in getting us set up with a unit. The facility is clean and well maintained. Highly recommended.
September 9, 2023
Google Public Storage Edgar Segura
Demasiado ecelente muy buen travajo 10 estrellas
September 8, 2023
Google Public Storage Charles Scott
Juan was incredibly helpful. Got me in quickly, and a great rate for my last-minute move. Place is clean & secure.
September 7, 2023
Google Public Storage Robert Leon
Juan was excellent
September 6, 2023
Google Public Storage Erik Stanton
Juan is the man - he ended up calling around to find me a unit that would work better for me, and scored me a better deal too!
September 6, 2023
Google Public Storage wildwood333
The manager, Juan, was very helpful in sorting out a problem with my account. He went the extra mile, which is rare these days.
August 23, 2023
Google Public Storage Mark Linden
A great experience. David helped me out at the office and was extremely helpful in taking time and showing me options and explaining choices
August 22, 2023
Google Public Storage Matt Willard
As other reviews have mentioned, Juan is really top notch. I met him while he was doing his rounds. He saw me and engaged with me to make sure I didn’t have any issues. When I mentioned the issues I had, he offered useful advice. Nice to see people that care about doing a good job. As for Public Storage as a whole: The rent increases are awful. Way too high of an increase with no protection or option for locking in a long term lease. But if you have to pick a Public Storage facility, go with this one (unless the demand raises my rent, in which case, go somewhere else).
August 20, 2023
Google Public Storage Jay Sigh-man
Save your money and go somewhere else. This place is shady. They quote you one price that they start to raise within 3 months of you staying there. They'll bring it back down to what they originally agreed for another month and then kick it back up saying that they can't give you another decrease. To give you an example of their predatory practices, I started off paying $330 last June and it increased to $480 in less than a year. I'm going to report them to the Better Business Bureau.
August 20, 2023
Google Public Storage Elsa Araiza
Juan and Pati were extremely helpful. These are staff members that go above and beyond.The first day there was a little hectic for us but with the help of the staff we got it done!
August 16, 2023
Google Public Storage Crystal Blake
Juan is the greatest! He really helped me during some of my trying times. Helped me during my divorce. He remembers me each time off my voice. He is such a great worker! I appreciate everything that you’ve done. Thanks so much for all you help!
August 14, 2023
Google Public Storage L G G
Eagle Rock Blvd. Juan was great and helpful carrying out my purchase of boxes. I learned that I can sell back any unused boxes.
August 14, 2023
Google Public Storage Ruel Nuqui
The store manager Juan was very helpful and nice to work with.
August 12, 2023
Google Public Storage Jack Pearl
Juan was very helpful today with selection of boxes and overall professionalism.
August 12, 2023
Google Public Storage nery lemus
I was unable to access my storage I was frustrated and confused I had customer service on chat assist me but it seemed there was an error in my account I was waiting more than 30 minutes with no access as my code didn't work After waiting I met Juan who was super helpful kind and understanding of my situation He cleared up what prevented me access to my storage and took care of me I feel bad because I didn't know office hours start at 930am not at 9am if corporate can update this on their doors and send some help as he was bombarded with clients alone He deserves a raise!!!!
August 11, 2023
Google Public Storage Carlos Cano
Juan es siempre muy amable!
August 8, 2023
Google Public Storage James Thurston
Just got the keys to my storage unit and everything is great! Juan really went above and beyond giving me a tour of the unit and property as well as sharing some helpful tips. The place is clean and well cared for. Juan is doing an awesome job!
August 1, 2023
Google Public Storage elizabeth Preger
There are some very nice things about this facility--mainly the managers Andrew and Juan! They are incredible, diligent, kind, and professional! The company on the other hand--I rented a unit in February, they raised my rent by $100 about 3 months later which is a BIG increase percentage wise, about 40%. I always pay on time and use auto pay. I requested a reduction, the first one was denied, so I started looking around at other options. Then Juan, saw that I was ready to leave, put in another request and got my rent back down! Both Juan and Andrew go above and beyond, were it not for them I would have given public storage 2 stars and moved out.
July 24, 2023
Google Public Storage Angeli Tuazon
As a first time storage renter, Juan provided a very thorough, yet concise orientation to the property and the location of our unit. He took the time to walk me through the building so I wouldn't get lost, and gave some helpful tips to make our move-in less stressful. Public Storage and this property is lucky to have someone with his impeccable customer service and communication skills. He truly cares for each client. One thing I do hope for him and his other associates is for the company to provide them with a portable phone in the event of an emergency, or if a customer needs to get a hold of them while they're making rounds or moving someone in. Hope Juan is here to stay. Thanks again!
July 19, 2023
Google Public Storage Laura Miller
Juan at this facility has been amazing!! Called and helped me sort out a rent increase quickly. Super friendly thorough and kind! Glad to be renting at this clean, safe and helpful facility
July 19, 2023
Google Public Storage Roy Contreras
Juan was extremely helpful in providing assistance with transition of my family account!
July 13, 2023
Google Public Storage Jaitip Srisomburananont
Juan is honestly the most helpful and best customer service representative at public storage. He really cares about his customers and takes the time to help with all options. If you need help or have any questions m, you should definitely request for Juan.
July 11, 2023
Google Public Storage Veronica Ramos
Thank you Juan for helping me meet all my storage needs and options!!! Great customer service.
July 9, 2023
Google Public Storage Jose Guerrero
July 1, 2023
Google Public Storage lola stanlee
This is the 2nd time that Juan has helped me. He is by far the best customer service person I've ever talked with. He is not only unbelievably helpful, but also very patient and kind. So grateful – thank you!
June 22, 2023
Google Public Storage Steve Cook
5 stars for Juan and the team at this facility. 1 star for the corporate level. So, I've been storing things at this facility for about the last eight years, but I've been trying to slowly whittle everything down. Recently, I made the decision to consolidate my two units into one slightly smaller unit for half the monthly price after they recently raised the monthly payments on both of my units by 29%. Juan, who I've been working with at this facility, has been extremely helpful over the last week trying to make that happen. Unfortunately, the new unit I was going to move into turned out to be much smaller than what was advertised on the website. It wasn't even close. I was planning to rent a 10x20, but in reality, it was 9'3" x 18'. So, instead of 200 square feet, it was only 166.5 square feet. I was told I needed to call the corporate number to discuss it with them. The person I ended up talking to at the corporate level could have cared less. When I mentioned that the missing square footage was more than the 5x5's they rent and so they should discount what I was supposed to be paying, he told me that in the agreement I signed that it says the dimensions are "an approximation." 33.5 square feet off is not an approximation, and if they want to make it an approximation, it's actually closer to a 10x15 than a 10x20 and should be rented as such. Either way, I felt I should get a discount. He wouldn't budge, so I canceled the space. After getting off the phone, I went and measured my two current spaces. They, too, are smaller than advertised. One is 140 sq. feet vs. 150. The other is 86 sq. feet vs. 100. So, to sum things up: 1) The team members at this location, particularly Juan, are fantastic and extremely helpful. If you have to rent a storage space, this is a good place to do so for that reason. 2) The Public Storage corporate level is awful. To get anything done, you have to ask for a manager. I ended up having to speak to four separate people over three separate calls before this was resolved, and I believe the final person I spoke with after asking for a manager referred to herself as as an "Account Resolution Specialist." The fact that you have to elevate something to get to an "account resolution specialist" seems a little backwards. I'd hope the first person you speak to at the national number would be an "account resolution specialist." 3) Bring a tape measure with you and check the square footage. It will undoubtedly be less. My bad for not checking the two units I'm currently in. DO NOT SIGN anything until you've measured the unit you're renting or else you'll end up causing yourself extra work. 4) If the corporate team had been more helpful and discounted the monthly rate, I would likely have stayed and made that unit work. However, I've found a true 10x20 at another company completely - Extra Space Storage - that is about 30% (yes - you read that right) the cost of what I'm paying currently for my two units, and so I'm contemplating moving everything there. While a lot more work, the thought of potentially saving a few thousand dollars makes the initial effort worth it.
June 20, 2023
Google Public Storage wilma hernandez
very accommodating, friendly, respectful and excellent service of Juan.
June 20, 2023
Google Public Storage Meghan Schuman
Move in was easy and Juan was so helpful
June 20, 2023
Google Public Storage gilbert rodriguez
Juan was very helpful in assisting me with the changes of my storage unit.
June 19, 2023
Google Public Storage Kevin Futvoye
Juan over @ the Eagle Rock Blvd. location always makes every interaction smooth & pleasant. Wish there were more employees with the same work ethic.
June 7, 2023
Google Public Storage Andy
Juan was the man, gave me some peice of mind after worring that someone had maybe tampered my unit. Thanks, Juan!
June 6, 2023
Google Public Storage Gloria Molina
Juan was very polite and had excellent customer service and was very patient with helping me log into my Public Storage Application. We need more people like Juan in this community.
June 1, 2023
Google Public Storage Rose Fernando Lieber
I have a wonderful experience with a manager Juan who has been very nice, very helpful, very friendly. I can give give him 10 stars. Hope he would stay here. We need a nice manager like him.
May 26, 2023
Google Public Storage Marina Orellana
Buen servicio de minerva gracias
May 22, 2023
Google Public Storage Jaime Zavala
I’ve had a storage unit at this location for over a year. My interaction with the staff has been minimal - I haven’t needed to connect with them. This past weekend I ran into an issue and Juan was overwhelmingly helpful. He did all he could to resolve my issue. When he wasn’t able to he kept me up to date on how the matter was being resolved with realistic time frames. Public Storage was able to deliver on their promise. I was so blown away by Juan’s attention to detail and his customer service. Sadly, we don’t see this type of service very much anymore these days. Juan seriously blew me away. Thanks for your help, Juan!
May 20, 2023
Google Public Storage Voodoo Two Two
Juan at Public Storage on Eagle Rock Boulevard is the best customer service representative I've ever had in decades. I was moving into a new apartment and needed to rent a storage unit. I called Public Storage and spoke to Juan. He was so helpful and knowledgeable. He answered all of my questions and helped me find the perfect unit. When I went to the storage facility to pick up my keys, Juan was there to greet me. He was friendly and professional. He gave me the best tour of the facility ever. The facility itself is picturesque and a pool is right next door as well as the post office conveniently located. He showed me to my unit and helped me get settled in. I am so happy with my decision to rent a storage unit from Public Storage. The facility is clean and secure. Juan is always available to help me with anything I need. He's truly a great employee and I'm so grateful for his excellent customer service. If you're looking for a storage facility, I highly recommend Public Storage on Eagle Rock Boulevard. And if you get the chance to speak to Juan, be sure to tell him that I sent you!
May 19, 2023
Google Public Storage Reina Sy
minerva is the best and great service
May 17, 2023
Google Public Storage Rummel Mor Bautista
Juan and Minerva were so professional and very accommodating!
May 12, 2023
Google Public Storage Carmen Manueles
Minerva was very helpful .
May 12, 2023
Google Public Storage Mirka Vandall
Very helpful Minerva is super generous
May 4, 2023
Google Public Storage The Hair Extension Girl
Juan was soooo helpful and patient with me I appreciate his awesome customer service thank u so much I was so stressed out about my storage unit .
May 3, 2023
Google Public Storage Gabe Flores
Always helpful and inviting customer service
March 29, 2023
Google Public Storage Mike TV
I’ve maintained a unit here since the mid-00’s. Just recently, I was alerted to a potential leak due to the recent storms. Andrew, with Public Storage, went above and beyond to inform me as to the likelihood of water damage. Very kind! Highly recommend!
March 19, 2023
Google Public Storage Estela Aquino
I want to thank Andrew for his hard work and kindness. He is very informative and helped me get the right unit.
March 7, 2023
Google Public Storage JUANA TORRES
Ricardo was amazing and helpful. Made us feel at home after a long move from CT. Definitely recommend this place.
February 11, 2023
Google Public Storage Hector Rayon
Richard customee service is great!
February 9, 2023
Google Public Storage Tom Cobb
Ricardo has help me and very friendly
February 9, 2023
Google Public Storage Record Safari
Great and secure facility. Andrew was so professional, polite and helpful!
February 3, 2023
Google Public Storage Daniel Fleetwood
clean property and great service from Ricardo!
February 3, 2023
Google Public Storage Greg soriano
Ricardo was a great help and fast service to thumbs up
January 21, 2023
Google Public Storage jade Sofía dominguez
👍
January 20, 2023
Google Public Storage ant glynne
Ricardo was super cool and personable
January 15, 2023
Google Public Storage Laura Rosas
Andrew was extremely helpful. He helped my family get the perfect unit.
January 13, 2023
Google Public Storage Victor Rodriguez
Ricardo help me to find perfect the perfect storage. Great customer service
January 13, 2023
Google Public Storage Anthony Tozzi
I've been at Public Storage in Eagle Rock for 4 years. The property manager Ricardo is excellent. His customer service is tops. Anyone that gets storage here will be happy with his service.
January 11, 2023
Google Public Storage Luis Massin
Gracias a Ricardo por su excepcional customer service
December 22, 2022
Google Public Storage Robert Banda
Fabiola helped me . Great service thank you
December 9, 2022
Google Public Storage MiJa MiJa
FIVE-STAR CUSTOMER SERVICE BY RICARDO. But! If I could give him more stars, then I would. I’ve been a customer for two years now because of Ricardo. He is an excellent listener, excellent communication skills, highly organized and efficient, has a great sense of humor, friendly, and kind. Ricardo and I spoke on the phone yesterday to help me transfer Unit into a larger storage space. I was under much stress and he made the transfer a pleasant and wonderful experience. Ricardo is very knowledgeable, not pushy in making a sale, I didn’t feel stressed anymore, he truly cares about the customer’s needs/wants. He also welcomed my dog and praised him, Ralph loved him! I greatly appreciate him. RICARDO, THANK YOU. YOU ARE INCREDIBLE. PS. Public Storage, please allow your team members to bring their well-trained dog! It’s awesome for a dog to greet and meet customers! JUST a suggestion from a loyal Public Storage customer! (:
December 9, 2022
Google Public Storage Romain Goudinoux
Ricardo is very helpful. And positive. I love him!
December 3, 2022
Google Public Storage Jackie Guzman
Manager Ricardo was very helpful and had good customer service. The help was simple and quick.
December 2, 2022
Google Public Storage Gloria Garcia
My experience at this location was excellent all because of Ricardo. His excellent interpersonal skills assured us that we are in good hands. The location is very clean and everything feels safe and secure.
December 1, 2022
Google Public Storage Rosie Fermaint
Extremely helpful, patient, pleasure to work with him. Explained exactly what I needed. Ricardo is an asset to your company.
November 17, 2022
Google Public Storage Arminda Arevalo
I'd like to say that this location is great. Went there to inquire about a unit and was assisted by Fabi, she was so knowledgeable and nice to me, she made me feel like she cared and likes what she does. She went above and beyond to help me, I will be returning with my husband to rent a unit from her. Another thing I liked was how clean this location was. Kudos on both employees there, Fabi and Ricardo they are great assets to your company and people like them are hard to come by.
November 16, 2022
Google Public Storage Alvaro Castillo
I love this location, they make you feel safe and I really feel safe when I go there, especially during accessibility acces hours. Also your team members that assisted me are amazing, keep up the great work. You have my business, and I will definitely recommend this location at 3810 Eagle Rock Blvd. Los Angeles.
November 16, 2022
Google Public Storage Mario E.
Just like to say ive been to different storages places and Faby and Ricardo went out of there way to help me more employees like them are needed
November 2, 2022
Google Public Storage Ka Suen
Great place, and even better service! Even though it was near the end of the day, Ricardo spent extra time making sure everything was working out for my unit. I highly recommend both the units and the care for this public storage
November 1, 2022
Google Public Storage Evan Gannon
Great location, and Ricardo could tell I knew what I wanted and sorted me out quickly and easily.
November 1, 2022
Google Public Storage Ky Armstrong-Diggs
Ricardo & the team was amazing!!! Great experience 💪🏾
October 13, 2022
Google Public Storage Wendy Alvarenga
Ricardo was so helpful and made our transfer mostly. Very happy with his services
October 12, 2022
Google Public Storage Gabriela Buelna
Amazing customer service at this location Ricardo just helped me set up my second storage unit here and it all happened in under 30 minutes easy access to my unit and everything was explained to me very well from the operator on the customer service line (Darell) to my in person experience Property is kept clean as well
October 6, 2022
Google Public Storage Denis Williams
Ricardo was great and super friendly
October 2, 2022
Google Public Storage Jan Jensen
We had an excellent experience with Ricardo. Super friendly and informative. We appreciate the multiple levels of security and would highly recommend.
October 1, 2022
Google Public Storage Mr. Blackman
Richardo was excellent . Very helpful
September 28, 2022
Google Public Storage Khalid Albesher
I have two units at this location, very Convenient specially the drive up storage units, but what make this place above the rest is definitely the customer service specially Ricardo. This guy will come out of his way to make your move in very comfortable and he is super friendly and helpful, thank you.
September 22, 2022
Google Public Storage Jenni Matz
I just have to give props to Ricardo who was so helpful when I had to orchestrate a POD move from here. Thank you! Been a customer for over a decade, always clean and never had any problems.
September 21, 2022
Google Public Storage Reneh Simonian
Ricardo was amazing , great customer service .
September 17, 2022
Google Public Storage Glenn Aure
Ricardo always is friendly and helps whatever my needs and questions are!
September 9, 2022
Google Public Storage Danii ALVARADO
Ricardo me dio Buno cervisio
September 8, 2022
Google Public Storage Miguel Usher
Ricardo was great stopped what he was doing showed me the unit i needed and done
September 5, 2022
Google Public Storage D H
Ricardo was the best! Great customer service! Recommended.
August 19, 2022
Google Public Storage Jorge Carrillo
August 17, 2022
Google Public Storage Yolanda Azucena Marquez Gomez
Calidad y excelente servicio de parte de Ricardo fue amable me explico los precios, tamaños todo muy bien
August 17, 2022
Google Public Storage Jose Lizama
Ricardo help me and find me the right space excellent customer service
August 13, 2022
Google Public Storage Hratch Manoukian
Ricardo the best give gim a raise
August 6, 2022
Google Public Storage Luz Hernandez
Ricardo was so great on the service from my storage Thank you so much ! he help me to find a perfect size .....
August 6, 2022
Google Public Storage Kim Rivas
Love this location. Ricardo was so helpful!
August 6, 2022
Google Public Storage Kim fashion
RICARDO !!! I want to apreciare for your great customer service and work thanks
July 31, 2022
Google Public Storage Jessie Quisora
Ricardo Help Me
July 30, 2022
Google Public Storage Tessa Neustadt
Ricardo was great ! He was so helpful and friendly !
July 14, 2022
Google Public Storage Phillip Uebele
Ricardo was a great help. Very helpful and cheerful. Thanks
July 6, 2022
Google Public Storage Trey Gossage
Ricardo was amazing. Quickly answered my questions and got me hooked up with a storage space. Thanks!
July 5, 2022
Google Public Storage Yemi Orija
Ricardo helped me.
June 29, 2022
Google Public Storage Juan Gonzalez
Ricardo was great!
June 24, 2022
Google Public Storage David Arteaga
Ricardo gave us excellent service.
June 18, 2022
Google Public Storage Roman Carrillo
Ricardo helped me out
June 6, 2022
Google Public Storage Fernando Hernandez
June 3, 2022
Google Public Storage Stanley Edmondson
Ricardo was great!
June 3, 2022
Google Public Storage Sarah Taylor
Clean and quiet facility with everything you need to move in easily (plenty of carts and a big elevator). Lots of security at every entry point - very safe! Thank you to Ricardo for his attentive help in getting me my spot!
May 21, 2022
Google Public Storage Tanya Pierce
May 18, 2022
Google Public Storage Oscar Rodriguez
Ricardo help me with all questions, he’s very friendly
May 13, 2022
Google Public Storage Gerardo Delgado
Ricardo was awesome
May 7, 2022
Google Public Storage Leila Anzalone
May 5, 2022
Google Public Storage clayton long
Ricardo helped me alot!!
May 5, 2022
Google Public Storage Jj
April 22, 2022
Google Public Storage krishna pokhriyal
April 17, 2022
Google Public Storage Liza crunch
Ricardo is the best. He is very kind, always smiling. Super helpful.
April 16, 2022
Google Public Storage Cher Salvante
Ricardo help me out
April 8, 2022
Google Public Storage Ice Man
Recardi is the best worker
April 6, 2022
Google Public Storage Jan Camille C
Ricardo fast & easy
April 4, 2022
Google Public Storage Alias Labs
Excellent storage facility. Ricardo was very helpful he went out of his way to fix my light and make me feel comfortable. Thank you Ricardo!
April 2, 2022
Google Public Storage Hermes Gascon
April 1, 2022
Google Public Storage R Escamilla
Ricardo helped me secure a 10 x 20 storage room. He was very insisting that I would signed for it and I am glad I did, because they are few available. Thank you Ricardo.
April 1, 2022
Google Public Storage Dorian Gray
March 30, 2022
Google Public Storage Ryan Lagman
Ricardo was very helpful with dealing with our unit. This location is also clean and secure.
March 26, 2022
Google Public Storage chase roselli
Super friendly and saved me money :) Upgraded my space recently and Ricardo was great to work with!
March 8, 2022
Google Public Storage Kristy G R
Maritza gave me good service she showed me the unit property is nice and clean .. thank you maritza.
March 7, 2022
Google Public Storage keenanrex
Maritza was kind so helpful, what a great employee!
March 4, 2022
Google Public Storage Aaron Zangl
Ricardo was great. Very helpful And friendly.
February 22, 2022
Google Public Storage Maria Elena De paz
Excellent service. Very clean property Thank you Maritza.
February 17, 2022
Google Public Storage Duane Coleman
Ricardo everything is great
February 10, 2022
Google Public Storage Maria Tomacruz Peters
Ricardo Thanks for your help.
February 5, 2022
Google Public Storage Jonathan Medina
Ricardo helped us out very friendly
February 5, 2022
Google Public Storage Ray Bressler
Ricardo as great customer service very patient and knowledgeable of his units and the prices he very helpful in the amenities and showing me the facility would recommend storage place very highly
February 1, 2022
Google Public Storage Ethel Seno
I can say is the best Public Storage now that Ricardo is working there, he is so helpful!
January 11, 2022
Google Public Storage Psk 1
January 8, 2022
Google Public Storage Row G.
Ricardo is awesome! Services we received is great!
January 7, 2022
Google Public Storage Pierre Angelo Ebreo
Brand new renters renting a storage space. Ricardo was very helpful!!
January 5, 2022
Google Public Storage Reb Rip
Ricardo helped me with my rentals— I ended up with 2 spaces. He is amazing to work with— kind, patient and honest. He helped make my move easier and I had several concerns after paperwork was done. He answer all my questions with helpful information even when I’d see him in passing. He made me feel less nervous about keeping my things in a storage facility.
January 4, 2022
Google Public Storage Meme Meme
Gracias Ricardo por si ayuda muy amable