The phone reservation process was quick and efficient, which was appreciated. However, the overall experience was disappointing due to subpar customer service upon arrival. When we inquired about carts, staff merely pointed without providing verbal assistance. Additionally, no directions were offered on how to locate our designated space; I had to rely on an email and figure it out independently.
When exiting, I was unaware of the existence of a second gate. Despite my car being visible from the office, no staff member came out to assist. Another tenant ultimately helped me navigate the situation.
If in-person assistance is not going to be provided, it may be more effective to eliminate the on-site office altogether and handle customer service exclusively over the phone. Alternatively, consider hiring personnel committed to delivering a more helpful and customer-focused experience.
This place was highly recommended by a friend. Lorena was very helpful knowledgeable and answer all my questions. I definitely feel safe that my belonging is in a secure facility. I appreciate all her help!
Lorena was very helpful and kind with the information I needed. I highly recommend this storage location ask for Lorena, she will gladly help you.
Excelente servicio de la señorita Lorena aclara todas tus dudas se los recomiendo mucho
This place has the most helpful and wonderful people working here Lorena been a such great help kind respectful person she’s here to help and explains everything very well and gives the best advice on what’s our best option thank you Lorena for all that you do she goes above her job !!!
I can’t recommend Public Storage enough, especially thanks to the outstanding service provided by Jorge Ramos. From the moment I walked in, Jorge made everything smooth and hassle-free. He was incredibly knowledgeable, answering all my questions and guiding me to the best storage options based on my needs. His friendly and professional demeanor really made the experience stand out. It’s clear he takes pride in his work and goes above and beyond for his customers. If you’re looking for reliable storage with top-notch customer service, Jorge and Public Storage are the way to go!
Everything went gd staff members are great..
Lorena was really really helpful and she deserves a raise. Great person, great communication and showed me everything I needed.
Great clean place. Claudia took great care of us, amazingly clean 5 stars....
Thank for your help Claudia!
Lorena and Claudia were extremely helpful. My experience here was awesome. They’re truly the best.
Claudia was very helpful and informative.
Claudia was great at helping me with my concerns. I recommend this location for customer service.
Claudia was very friendly and polite with answering any questions I had. She gladly showed me the space and it was a clean storage. She provided great customer service during my visit
Great service provided by Lorena. She is always helping with a smile each time I come to the property.
When in today with an issue and Lorena was such a kind person and did everything she could to resolve it. Thank you so much!
Excellent and friendly services , thank you Mrs. Claudia
Muchas gracias, la señora claudia muy amable, y efectiva para encontrar justo lo que buscaba
REALLY FRIENDLY.... LOVE STAFF!!!
I finally found a storage where theres actually someone there to help with customers. If you need storage I highly recommend this storage location just ask for Lorena you won't regret
Gracias claudia por su ayuda
Lorena offered wonderful service.
Thank you Lorena and Claudia ! Very helpful! 10/10!
Seńorita Lorena y Claudia me ayudaron muy buen personal tienen agradecida enormemente gracias
Alma is really helpful, the facility is clean and we are happy with our unit.
The space was a lot bigger than we thought. Everything was so easy to manage with the app and the young woman who helped us, Alma was very sweet and explained everything to us.
Alma was a great help in my public storage necesites she was very nice
Very good customer service , clean location,
Lorena and Sergio were great and awesome. Very helpful!
Alma has been very helpful and is always kind. Great service.
Lotena nos atendio muy bien y bien explicado muy amable y en nuestro idioma muchísimas gracias Lorena estamos muy agradecidos por su ayuda..
Alma, gracias por su amabilidad. Muy buena atención y servicio.
Estoy happy I Feliz porque Alma me ayudo aencomtrar loque nesesito selos recomiendo muy buen servisio I profecionalismo
Thanks Lorena for being helpful.
Lorena was very helpful while we were moving out.
Lorena Was very nice and helpful and answered all my questions
Personal muy amable lorena siempre me ayuda y mycol gracias
Had a great experience with Lorena and Michael very friendly polite . Very helpful in renting the storage.
Thanks Lorena! She was really helpful, and patient with my family. Awesome person!!
Lorena was very helpful. We had questions regarding prices, safety and availability and she was able to provide guidance and information. Amazing customer service
Lorena did a great job. Thank you!
Appreciate your help and taking care of business. Thank you Lorena and Gloria
Fuero muy hamables Lorena y Candace gracias
Gracias lorena por el atención y servicio
Gracia por su ayuda, estamos encantados de su servicio Lorena
Lorena is very kind and helpful. We need more people like her. She has a open heart.
I went with my mom 👩 to help move her stuff to a smaller down size storage unit. It was the public storage on eastern Ave Lorena worker was very helpful, nice, generous, and patient 100 💯 i would highly recommend is public storage thank you public storage.
Very happy with Lorena’s help
Very helpful makes everything easier
Kenya it’s a lovely person she explains step by step berry polite
Lorena at Eastern was very nice happy and helped me to get public storage app to make payments through app was very attentive and kind, give a promotion or raise .
Perfect service by Lorena. Awesome greetings. Went out of her way to help.
Excellent service by Lorena. She helped me with other things that she didn't even need to. And she had a beautiful smile and greeted us.
LORENA WAS VERY HELPFUL AND EXPLAINS STEP BY STEP IN MY RENTING THANK U VERY MUCH LORENA FOR UR OUTSTANDING CUSTOMER SERVICE
Lorena was terrific and helpful
Good service and Very kind employee, Lorena!
Lorena provided great service.
Lorena provided great service and she was very patient with us easy to talk to
THANK YOU!
Fast and easy amazing service
Lorena provided great service and made this move in easy. Thank you
Stephanie has been a tremendous help for me. You need to keep her around.
Nice being with Public Storage specially Lorena assisted me Thank you !
Gracias Lorena por tu servicio
Lorena was very nice and very helpful :) i will definitely recommend my friends :) for a storage here
Lorena was very helpful thank you
Estoy contento con Lorena buen servicio
Lorena provided great service
I don't like that most storage units we have to come up elevator no stairs . And the price to my surprise
PRICE goes up and up.and up every few months. Scanlesd greedy
They do an amazing job Lorena and Stephanie thank you guys so much
Lorena and Stephanie where a great big help...
The tall and young Latino is RUDE AND UNPROFESSIONAL. Unacceptable, expected better.
Lorena provided great service
Great location, clean and ready to store. Met with Lorena and she was extremely helpful and patient.
I needed a storage unit for a short time and Lorena was super helpful! She always goes above and beyond to make sure everything is going smoothly.
Excelent service the lady on tne frot dask was very nice patient very helpful
Moving is very very stressful & Valerie made my
transaction with Public Storage easy. Valerie is an asset to Public Storage.
Excelente servicio de Lorena.
Management at this place acts like they haven't accomplished anything else in life, so they have to use their petty power position to treat others poorly.
If you need to store extra stuff, this the place. Even your car in some area. Public storage has been around for quite a while. Th
Good customer service. Staff answered any questions I had and had no problem.
Very friendly staff and good storage opportunities
Shelly is wonderful I would give her 100 stars
Good service. Thank you Lorena
You had better hope I don't find out where any of you live because I will find you and burn you all to the ground. I hate you! If karma doesn't sort you out, I will. You have messed with the wrong people.
Hay seguridad en lo que guardas . Lo unico que es caro la mensualidad ,lo mas varato son hasta el 4to piso esta siempre limpio el personal es amable .
Muy bien servicio, gracias Lorena
Awesom service! Thank you Lorena!
This place steals your money worst place ever.
Worst place ever, they charge a lot and they always Raise the rent I was there for like 3 years but worst mistake
El atendimiento de Lorena nos gustó mucho
Lorena is so helpful and always goes the extra mile when i need help. Quality customer service all from all employees. Thank you so much.
Thank u Lorena and Ana you girls really explained things well. Your customer service was great thank u
Came today 2/11 and there were closed??? No signage or anything. Went to my unit and saw a lady and a small child unlock the back and go inside. Went back to the office door still locked, knocked and no answer?
Had a good experience here and team member Lorena was very helpful thanks 👍
This location had great customer service, I was helped in finding the right sized unit and Lorena had all the right information and answers I needed, I do recommend this location!
Lorena was great she helped my mom and I move our things in right away
Thanks to Jose I was able to move in with EASE. Had an answer for all my questions. Happy with my unit at the moment 👍🏽👍🏽