Customer service is pretty non-existent. Our rent has increased from $178/month to $306/month in the course of a year. They screen calls and if you're not a new customer, they simply route you to a dead line that will not pick up, no matter how long you wait. I do not recommend this business.
Dazia and Breana give Great service.
Dazia and itzel were so nice
Dino and a reanna were great customer service representatives, pleasant and courteous and very friendly. Dino worked with me directly and he was awesome and patient🤗😘
Dazia is so kind and helpful. I've rented at other storage places but Dazia was the nicest most helpful. You can tell she really cares about the customer. I would recommend this facility to anyone who wants to store their stuff with peace of mind.
I'm in unit C012 and couldn't be happier.
Sincerely, Robert Davis
Dazia was real helpful thanks so much
Dazia was a great help! Thanks so much
This POS company just randomly charged my card $35 for no reason at all.
Over priced and they close early s
evelyn is always so helpful with any questions you may have, she really goes above and beyond ! shoutout to her !
Evelyn had a great attitude and service was the best i have ever experienced
I was looking for a storage unit and I had a lot of questions Evelyn was very helpful and her customer service was amazing. She answers all my questions. She didn’t rush me and was very patient.
Dazia is fantastic, such a pleasant experience 😊
Thank you for your service Dino.
Dazia was super helpful really went out her way to help me out! Thank you so much!
Great customer service ! When I called Dazia was patient and very attentive to what I was asking for. She answered all my questions and didn’t sound annoyed when she had to repeat herself. Looking forward to go in and check out the storage spaces
Service was an A+ from Dazia
By far a very friendly, professional and patience service by answering all my questions concerning. Thank you 🙏
Jareth so doing what it do.. Showed me everything
Thank you Jareth
Dazia was an amazing help
Dazia was an amazing help! Really went the extra mile to help me out in a time of need thank you so much!
No one was there working when I arrived on 7/15 to access my unit for the first time. And the elevators are so old and wonky.
Great staff ! Evelyn was of great help and guided us to what we needed to do . 10/10 would recommend again !
Dazia was super helpful! Highly recommend this place
Really great customer service!!!! Associate was very helpful with my mom & I unit!!!
Gracias Jareth por su ayuda con la application buen trabajador el joven
Noemi was super kind showed me my storage that I reserved online. Made my First visit a breeze I will definitely refer customers!
Muchas Gracias a Jareth por ayudar me el día de hoy, es muy amable y trabajador.
Dazia made my experience great! She was friendly and so kind! They need more workers like her! She is a true gem!
Great experience getting settled in. I was having issues with my code and Ashley helped take care of it right away. She’s the best!
This was my first time at this public storage location and it was the smoothest experience ever. The employee Dazia really took her time to answer all my questions and was very patient with me. She wasn’t rude or didn’t brush me off like other people had done in the past at other locations. She really made my move 10x easier and I hope other customers have the pleasure of being helped out by her. 5/5 would recommend this storage facility just because of her !!
Thank you Jaret best manager out there he helped me so much thanks again
Thank you Jareth!!!! He made rental process easy fast
Antionette is the best Public storage manager I have ever experienced in the past 7 years. I have rented a lot of space at several storage sites here in Oregon, New Jersey, New Hampshire and Los Angeles, CA; and by far she exhibits the best customer service professionalism that I have met. The facility is always clean and she makes sure that you get the best unit size for the money you are paying. She goes the extra mile. Truly a team player for Public Storage and easy to work with. She is not a five star, she is a one thousand star!!
My uncle luis had an amazing service given to him from Antoinette, great employee from the location and always looking forward to her help !
Antoinette has excellent service and got me a great deal
Antoinette has excellent, excellent, excellent customer service Skills! She knows how to calm a Customer's Nerves... Lol I'm a first time Customer, I had no idea how to even handle having a Storage unit, I was in an emergency situation and had nowhere to put my things. So I'm quite pleased with the Outstanding customer Service! Thank you Public Storage!!!
Antoinette is the reason I still have my storage. Her knowledge, personality, and willingness to help everyone who comes in the door is amazing!! I wish all staff for every company was like her.
Antoinette, thank you from me and my family through our transition of life.
Eric & Family
Antoinette was very helpful and great service. She was able to keep my monthly fees. Thanks very much Antoinette.🤗👍
Ms. Antoinnette Was the best . She covered and helped me from the beginning to the end. Thanks again for all your help and support.
My family has been public storage customers for years but we have never experienced customer care like antoinette. she's helpful the whole way and is happy to answer every question and concern . truly if i was manager she would be promoted already!
Antoinette great service, fully recommend
I would like to recognize Antoinette and commend your professional, polite and informative approach to your workplace. Thanks again for your service! 🙏🏾
Excellent service great info.
THANKS TO Antoinette for making a my move in easy
Good service, Antoinette knows her stuff. Highly recommend
Antoinette tried to help me fill out the jib application thanks Antoinette
El servicio que brindan aqui es El mejor del area. Muy recommendable Antoinette fue de mucha ayuda
Wanted to take the time to thank Antoinette for her exceptional service.. first time trying PS and she helped me out with all my concerns and made the experience pleasant and convenient
Thank you 🙏🏻
Please go straight to Antoinette
She is very helpful, very knowledgeable of her job and most of all friendly
She help me out in applying and very easy going
Hardworking person
Antoinette Oliver is a good worker she knows how to make sure thing was done very good I give a 10 out 10
Antoinette did a wonderful job helping me find the perfect space for my family. She has great customer service, she very patient, understanding and I would like to thank her for her professional services. Will highly recommend family and friends to go here for there services.
Antoinette helped me. She is s00 nice.
Shout out Antoinette for always helping me out. Public storage truly owes her a lot. I truly thank her for her professionalism and her big heart Thanks Antoinette 😊 ❤️
Thanks Antoinette for the help much appreciated queen
Antoinette is great she is very nice.
Antoinette thanks for everything honey
Antoinette Was awesome thanks
Couldn’t move into my unit due to a code that did not work so I wasted a lot of my time driving there and back 3 times only to cancel when they didn’t have a reasonable unit I could upgrade to. Couldn’t have found my unit anyway bc the link sent out for the map didn’t work, it only sent me to move-in instructions. Someone let me in the building the second time I drove there and I wandered for about 20 min and was unable to find my unit which was tucked upstairs in a small hall behind a door with no signage. Management has been rude.
Edit: Amending this as the DM promptly called and issued a full refund for all of my trouble with this location. I still can't recommend this particular location, on top of the issues I faced it just didn't seem as secure as others, but I've had no issues with another location in the past. I at least appreciate the District Manager calling and making sure I received my full refund almost immediately after my poor experience with the Property Manager.
We want to say THANK YOU very much Antoinette for the excellent service. What we thought was going to be a hassle, Antoinette helped us and resolved our issue. My mother owns a storage, but we were looking to change to a smaller one. Luckily, Antoinette was there to help us. She was very patient with us and helped with getting a smaller storage. She was very kind, knowledgeable, and diligent.
Thanks Antoinette for all your help your awesome
I had the pleasure of being serviced by Antoinette. She is so smart and funny. She is a great person to talk to as well
Antoinette is great. She handled my situation with care and for that I am grateful.
Antoinette is so patient. She helped me find the perfect space. Excellent customer service.
Antoinette was awesome I can't wait for the survey to really shout her out thanks Antoinette
Antoinette is helpful and patient and we need more people like that.
VERY FRIENDLY & COURTEOUS CHRISTMAS SEASON STORAGE OFFICE GREETERS & STAFF WHO CARE!
Buena atención al cliente quede satisfecho con la asistencia lo recomiendo
Antoinette helped me with some issues I had with my account thank you so much!
Jareth helped me out great customer service thank you
Terrible costumer service.
The customer service at this store is very bad. I do not recommend. There is a rude employee working the day shift. I never got a proper answer to my question.
Antoinette was very attentive to my needs as she was actually leaving , she came back in the store and helped me fully book my storage . She was a blessing
At a time in need when my code was not working properly I asked for help and the employee who saved the day was Bryonna she could tell I was a little impatient and flusters but she kept her composure and helped me out the situation.
He usado public storage por muchos años, y es buen lugar limpio y seguro ! Solo que muy Caro.
Dazia was very nice and great
Dazia was very nice and helpful, made everything super simple and fast. Thank you
This Public Storage location is near freeway, major streets and is staffed by phenomenal staff especially Dazia!!
She is knowledgeable, patient and very helpful. She made renting a storage unit painless. MZ
Had a very positive experience with the manager Dacia she was a great help and knew exactly what she was doing. Cannot thank you enough young lady! Keep up the positive energy :-)
Been twice during office hours to view the unit but no one ever in the office.
Dazia was amazing super helpful with everything 10/10
Muy seguro para guardar lo nesesario
Bryonna P. is the best employee at this location. She fixed all my issues and made it easy. She had a kind and pleasant demeanor. I’m so grateful she was working that day. She’s the reason we didn’t close the account (of more than 20 years). Calling corporate was useless and we were so ready to call it quits, thank goodness for Bryonna!
Dazia was so great with helping me thank you so much
Dazia is so helpful and nice
Jonathan keeps the property clean and always helps when I have questions. Excellent customer service!!! Totally recommend!
Storage are so big and customer service very great!
I have utilized the services of many public storage facilities before, however your location on Washington Blvd has provided superior service. Jonathan was a pleasure to work with. He is friendly, polite and extremely efficient. Excellent customer service! Your facility is very clean and rates are reasonable. I will recommend this facility to friends going forward. Thank you for storing my belongings in a safe environment
I’m writing in behalf of my dad, jonathan was amazing with his customer service, and very helpful to make sure the customer is satisfied. Will recommend it!! Thank you, for your help!! 🙏
Muy buen servicio de Jonathan
Jonathan is so excellent. Thank you for your service
Jonathan and Barbara helped me with my erental and showing me around the clean and well lit property! Thank you so much!
Will was absolutely awesome. Extremely professional, patient and helpful. The 5 stars are for him!
Jonathan helped me with my storage needs and answered all my questions. Excellent service!! Thank you so much!!!
Jonathan helped me to transfer the space. He was great and kind helping me out. He tried to solve the issues I had. Thanks Jonathan. You are the best.
Jonathan helped me so much complete my rental and sort out my reservation problem. Super duper manager and extraordinary professionalism. Thank you so much!!!
Jonathan helped me and my friend open a space and get it all going. Thank you so much!!
Jonathan helped me rent a space and answered my questions and explained everything very well. thank you!!
Jonathan IS WONDERFUL!!! He helped me with making my payment, opening the app AND keeping me from going crazy…Give him a RAISE!!!
I was having some trouble with the app and Jonathan helped me to get into the property and use the app! Thank you!!
Jonathan was very helpful and made my moving process very easy. Thank you!
Jonathan is always helpful and friendly. I enjoy coming to my space!
Leaving a 5 star for Johnathan ! Rep at Public Storage . Our company has a long term lease with public storage and has received outstanding customer service . Easy but secure entry to our storage unit , clean spaces and Johnathan was very helpful with locating the storage. Would highly recommend .
I love this place Jonathan is an awesome employee very polite and helpful 🥰🥰🥰🥰
Jonathan is awesome , great service
Jonathan is always helpful and kind when I visit my space. The property is always clean and well maintained.
Terrible service rude employees my storage unit was broken into and now they won’t let me take my belongings out after I filed a complaint against them
Jonathan was super nice and friendly, he explained everything so well. It is a nice storage place.
Thanks to Jonathan, we got an excellent service today renting an storage
Jonathan a dado un excelente servicio buen trato lo recomiendo
Jonathan helped me get my storage situation squared away. He was a big help and kind!!
Johnathan saved me!! The best one.
Jonathan is very friendly super helpful, highly recommend to anyone looking for a storage unit!
Jonathan was a great help and helped me get my storage situation squared away. Thank you!! For the help!!
Moved out of my unit today and Johnathan was incredibly helpful closing out my account. Parking was very easy for my moving van and I appreciated the carts that they allow tenants to use to help move their items in/out. Had a great experience and will come back to this spot if I need storage services in the future.
The manager Jonathan was exceptional. He walked me through the whole process and made it easy. He even gave me tips on how to use the app and best way to use the storage. Definitely would have gone elsewhere if it wasn’t his expert and patient guidance. Made me feel at ease keeping my belongings stored here!
Jonathan was a great help. Great service and great storage.
Jonathan was a great help and found my phone for me that I had misplaced!! Thank you!!
This place is excellent very convenient Jonathan was extra helpful with finding the supplies I needed to organize my things
Jonathan is such a great person he assist me so good. He is really good worker at public storage.
It was really great! Jonathan was super helpful and considerate to let us stay a bit after closing since since we had so much stuff to get out.
I had excellent service with this public storage because of the employees especially Jonathon. He was friendly and organized he is very helpful and I feel safe with keeping my belonging there.
Jonathan is the best , great service, top of the line, definitely coming back only because this guy is really efficient!!
Jonathan was excellent showing me around to the storage area thanks again to him
Jonathan was knowledgeable
Jonathan muy excelente persona. Me ayudó muchísimo!!
Yonatan es muy buena jente ayudada mucho
Jonathan y Noemi great service
I stopped by Public Storage yesterday (3/22) and today (3/23) and both instances Johnathan was incredibly helpful and friendly. I appreciate his patience and willingness to help when needed. I would encourage anyone in need of storage in this area to consider this location. The facility and staff are fantastic.
Jonathan was very helpful and helped me transfer to a space that fit my needs better. Thank you!!10/10
Dazia has excellent service , never felt so welcomed at any establishment!
Thank you Dazia for all your help, give this nice young lady a raise
Dazia is the best and very helpful
Thank you Dazia very professional
Dazia was super helpful. Thanks!
Dazia deserves a raise very patient
Will me ayudó con la aplicación y fue muy informativo gracias
Hi I just met Will today. He is very outgoing and was helpful with a few questions I had about the boxes 📦 and tape!🙂.keep up the good work Will 👍🏽
Will was very helpful and friendly. Assisted me in downloading the app to improve my experience.
Dazia is very good at her job and super professional thank you for your patience and niceness to me
Dazia is amazing 10/10 service she deserves a raise , thank you for everything very pretty lady :)
Dazia was amazing And super helpful thank you so much
I very satisfied with Emily and Scott, their attitude is amazing! They will go the extra mile to help you even with issues that are not related to their work .
I take hat out to you guys!!
Love coming here, service is great
Barbara was such a great help with finding me the perfect unit. Not only was her customer service excellent but she was very informative. All the staff was very nice as well. Thank you.
I have been dealing with a lot of security issues with a sudden tragic move. Scott the Manager at this location has been an absolute amazing help in helping me feel secure and assisting me with keeping my items safe. For the location itself I would not trust it without having Scott being there. Thank you so much Scott!!!
Scott was Great, very helpful and efficient.
I had a great experience here with Scott he had good customer service and got me the unit I was looking for!
Scott has been such an amazing help! I went through an emergency move out and he made sure to stay on the phone with me so that I all my belongings were safe in the unit. If you need any help reach out the Scott!! I am so so thankful for this help during a very difficult move
employee, helped me with everything and had extreme patience.thank you Scott
I've had nothing but pleasant experiences with the team at this Public Storage location. Each of the team members has been extremely helpful anytime I've needed something, especially Marcus.
Ms. Dazia is a Phenomenal worker!! She is always very helpful and super nice !!
Beware they WILL increase your rent in a matter of months. Haven't even been with the company for a year and they are already trying to increase my rent by $100. Also one of the elevators has been out of service for weeks.
Gracias Bárbara. You were very nice.
This place is clean and are well maintained and will was helpful answering my question thank you
Great place, safe, no issues in 4 months! Elevators are a little finnicky but they’re always available when I come during the week and occasional weekends.
Thank you Scott for your help, and extreme patience.
Barbara is such a great manager. Thank you for all of your help.
Barbara was awesome. Clean place, easy access
Super nice and helpful employees
No me gusta 😕 no ay donde dejar lo que se saca y los carro estan en muy mal estado no sirven para llevar las cosas muy mL
Love working with Scott here and my best experience while having storage. Although I chose this place because it’s close I’ll be staying even when I move!
Very Friendly and knowledgeable thank you
Barbara and Scott are AMAZING!!!!! Seriously, I had the toughest day trying to move and they made it so easy and somehow fun!! They made me laugh, walked me so thoroughly through every step and made sure I had a seamless move in. Please give them a raise!! And go in during the week- trust me, it’s better!!!
Toni is always being so nice
Service here is pretty fast here, good customer service
Scott is detailed when you ask for information, very helpful
Scott and Isaac was great with the move in service will definitely recommend this storage facility.
Johnny, he’s really friendly and helpful to set up my account and everything was very satisfied
Dealing with storage units can be exhausting, difficult and challenging. Especially when staff is unfriendly and not very helpful. However, When my wife and I meet Scott at public storage on Washington he was EXTREMELY HELPFUL and understanding of our time sensitive needs. Scott providing us with excellent customer service by making sure our drivers/movers had space, he checked on us through out the move in and even made sure we had the best deal walking us around the units making sure we felt comfortable with the unit we picked. Thank you Scott for going above and behind. It’s the small things that matter Especially during times like this.
The staff at 3611 W. Washington is friendly and helpful. They really care about their customers. Barbara always provides excellent customer service!