Karen made it super easy to get set up. Was at the unit literally within 5 minutes. 🙌
Celeste is fantastic! Got me set up with my unit and carefully explained everything. Very happy with my experience!
Excellent service from Celeste
I had a fantastic experience at the property managed by Celeste. The facility was impeccably clean, and Celeste was incredibly helpful throughout my visit. Her customer service was outstanding,she went above and beyond to ensure I had everything I needed. Public Storage truly excels with team members like her. I will definitely continue to do business here. Highly recommend.
I called as an inquiry to the storages listed on Google by review, this particular Public storage was answered by Ashley. Her extensive knowledge and conscientious approach in answering my inquisition is unmatched, it is rare to find professionalism and integrity that not only maintains a standard of invaluable conduct but articulates and reiterates policy for the recipient of questions. I felt heard respected and proud that a company still exists with an employee who has the individual moral enthusiasm at this caliber. Ashley, I absolutely appreciate your time and cander Public storage not only deserves an employee such as this but has earned it.
⭐⭐⭐⭐⭐
I can't say enough about how amazing Celeste is! I was having *one of those days*—you know, when nothing seems to go right. I couldn’t remember my login info, I accidentally rented at the wrong location, and I could barely string a sentence together. My ADHD was in full effect, and the stress of moving just made everything worse.
Celeste was an absolute lifesaver! She stayed calm, kind, and incredibly patient with me. She not only helped me access my account and fix all the issues but also managed to help me calm down in the process. Her positivity and professionalism turned my day around. Honestly, we need more people like Celeste in this crazy world—she’s a gem!
Public Storage is lucky to have her on their team! 🌟
Thank you Celeste! Great service :)
Had a great experience with Celeste, best customer service. She was super friendly and knowledgeable. Highly recommended this location.
Celeste is so amazing! I’d recommend this location to anyone who needs storage. Great customer service.
I walked in today to look for a small storage. Celeste is who helped me, she is very nice, the office was very clean and I was able to get a decent price on a unit. Quick and fast rental and very friendly service. I would recommend. I chose this place because it was close to where I work.
Celeste is amazing! It all went quickly and I’ve got my unit! Yay!
I came into the store to grab some rope and packing essentials for my big migration south and Celeste was overly helpful and knowledgeable on all thing that was needed to ensure my family and I where able to move safe and sound .
You’re lucky to have someone as professional, kind, courteous, wonderful, and brilliant as Celeste.
Celeste made the process of moving out very easy and helped it go smoothly. During our time having the unit, she has always a pleasure to deal with, keeps the place clean and running well. She is the reason I would use this facility again. Thank you Celeste!
The rep Celeste was very professional and friendly. Thank you
Celeste is the best! Moving and dealing with storage can be such a hassle, but Celeste, with her sparking personality and can-help attitude, makes the process totally positive. She answered all my questions (and some I didn’t even know to ask!) and guided me through the process like a dream. The place is clean, I have seen Celeste out and about keeping it so. Highly recommend the facility and especially highly recommend Celeste!
Celeste is the best! She is so kind and has an amazing spirit. Moving can be tough but she made everything super easy!
Never needed storage space until now. I am doing remodeling work in my house so I need to move everything out. Visited this Public Storage site since it’s 5 mins away from my home. Celeste was so helpful and caring. She answered all the questions I had. Definitely happy that Celeste is the site manager
Celeste was amazing, I highly recommend this storage facility.
We had excellent customer service from Celeste. She was willing to help us and answer any questions we had.
Ashley was great and nice thank you for your help showing me how to use the key pad
Nelly was super helpful and extremely nice! She helped us get a bunch of really important media back to our office. Please look out for her if you are onsite. She’s the best!
Yes the representative was very nice to me. Nelly
Nelly was excellent, provided great info
Nelly es muy buena persona y amable
Nelly very nice person and good employer
Celeste was great, excellent customer service and very knowledgeable.
When you arrive request Celeste. She has amazing energy and customer service experience. She got me taken care of quickly and efficiently. She maintains the facilities very well. Appreciate you Celeste!!
This location continuously offers me consistent, dependable and friendly service. I would be hard pressed to want to leave this locations. Amazing experience! Celeste the property manager is amazing and very helpful!! So helpful and answers all of my questions quickly and thoroughly. Such a warm greeting each time I enter the property and I immediately feel comfortable with my PS experience. So happy I picked this location!!
Celeste, Celeste, Celeste! What a pleasure to meet such a pleasant person. Your customer service is top tier! My husband got us a storage at this location based on his experience with Celeste and after meeting her myself I see why he spoke so highly of her. Thank you Celeste!
I pay my monthly bill at this location with Celeste and she is always so positive & helpful. Thank you again Celeste. You truly are a gem!
MY STORAGE WAS ROBBED AT T G US LOCATION A FEW WEEKS AGO. ALONG WITH MULTIPLE OTHERS. CELESTE WAS CLUELESS THAT OTHERS HAD BEEN BUSTED INTO. ANOTHER CLIENT HAD TO POINT IT OUT TO HER. THEN SHE SAID JO NEED FOR POLICE REPORT, JUST TELL THE INSURANCE. FIRST THING INSURANCE ASKED FOR IS A POLICE REPORT. SHE IS THE MANAGER! HOW DOES SHE NOT KNOW PROTOCOL. THERE ARE ZERO CAMARAS WITHIN THE HALL WAYS. YOUR STUFF IS NOT SAFE. ITS AN INSIDE JOB ... PEOPLE THAT WORK THERE ARE IN ON IT.
I went to buy few boxes at this location and Ercan he help me he is really nice, and professional thank you .
2nd time at this location and to my surprise Celeste was still there! Great customer service and an amazing attitude! She quickly assisted me and didn’t get overwhelmed by my continuous questions!
Just two weeks in and someone broke into my unit and stole everything. 5 units at the same time. Not any answers from anyone.
Celeste is the best. Nobody could take care of a bunch of needy storage folks better! Smile as big as the sky!
I have had multiple accounts (8) since 2019 and have had the pleasure of working with Celeste … the current onsite manager. There was 1 or 2 managers before her and there were always problems. Thank you for hiring and bringing Celeste on board. She is knowledgeable … she is kind and thoughtful … she is the kind of manager who can anticipate our needs and provide a perfect solution.
Her customer service skills are at the highest level and I deeply appreciate how she goes above and beyond to help us! Thank you!
Ashly was really hopeful today she very nice thank you for all your help
Celeste has excellent customer service!
Celeste was amazing! She helped me with all of my questions and answers!! So nice to be greeted with a smiling face!!
Celeste is amazing great customer service wouldn’t rent anywhere else.
The manager Celeste was outstanding. She made the process relatively simple. Very personable and efficient.
Ashley is awesome she helped me rent out my storage space real sweet girl
I loved this location!!!!! The manager is so personable, helpful, and professional all at the same time! I made a reservation online and popped in a day early and she did not hesitate to complete my reservation anyway. She had me in and out of there in minutes! I may have spent a total of 15-20 minutes tops from looking at the unit until the point where she’d checked my ID and helped me sign me up for the app. Amazing. Highly recommend ! All the locations need to consider running their establishments like this one.
Celeste was such a joy to speak with today. Not only was she so helpful, but she had the most positive attitude towards what was an extremely stressful situation for me. Hopefully I will be able to speak with her every time i call or come in!
Great customer service! Celeste helped me out, and she was amazing! I highly recommend this location. I’ve been calling other storages in the area, and they weren’t as helpful in making sure I had a great experience. Public Storage is lucky to have Celeste. Use her for all your business needs.
We visited this location and received such great customer service. Celeste was awesome! She answered all of our questions and helped us out a lot. Thank you so much Celeste.
Ashley gave outstanding service today. We had a question about our bill and she walked us through it, taking her time to explain along the way. Thanks again Ashley!
Celeste was a wonderful help she was very polite and professional the property is by far the cleanest I’ve seen at any storage unit
Celeste was absolutely amazing. She was very knowledgeable and took her time to give me options. She is the epitome of customer service. I loved the unit and definitely will recommend this location for all storage needs.
Celeste was a huge help in switching spaces and is always friendly!
Celeste- is absolutely amazing!! I’ve had the best customer service with her since I’ve began, and it’s been a smooth transition. I’ve been in customer service for over 15 years and it’s most important to me that there’s an element of experience and professionalism.
This has nothing to do with her but my unit got rained in and I was unable to change the storage within 3 days because my son fell sick with pneumonia, so I missed the mark. We received another wave of rain and I just hope that my stuff is okay, I haven’t Been since.
Ms. Celeste, the Manager at the 'Public Srorge' at the 5741 W. JEFFERSON Location Has Great Costumer Service; She also was able to Answer All of my questions and concerns. I Really had a Smooth Transaction Experience. Thanks Again Celeste! GOD BLESS Continue to Bless and Protect You, In CHRIST JESUS Prescious and Mighty Name!!!
Celeste is an absolute gem to work with! She's made my move into storage so so smooth. I initially had concerns over one unit and she got me squared away and onto my next appointments with ease. Thank you Celeste!
I needed help figuring out what type of storage I needed. The manager Celeste was able to find me the right size storage that would fit all of my items. Celeste was very patient with me and had a great attitude. I would definitely recommend to all my friends and family. Thank you, Miss Celeste
Celeste has great customer service, the facility is always clean every time I come. Great person overall.
Celeste Is always nice informative and very helpful when needed. Appreciate your great customer service. Would definitely recommend this location to others.
Thank you for everything Celeste!
Celeste is Amazing, so incredibly grateful for her and her follow up. I am in the midst of separating two homes that were combined in one locker and wanted to find a second unit near the current unit and nothing was available in the same building, which would have meant way more man power needed. Celeste remembered a conversation we had weeks prior and when a unit opened up practically next door to the current unit, she called me immediately to let me know it was open and I could book it. She is a lifesaver, and goes above and beyond to take care of her tenants. Thank you Celeste 🙏🏻🙌
Celesde was really awesome and helpful!
Had a great move in experience with Troy. Informative and efficient he got me sorted with what I needed. Clean unit for a good price.
Celeste is absolutely phenomenal and will make sure you are taken care of! I’ve had Public Storages in the past but this one is the best in terms of customer service and flexibility! Highly recommend!!
Celeste is the best! She has helped us out so much. I love this location so much because it’s right next to the Vox!!
Clean facility. Nice staff. The manager Celeste was very informative. If you're looking for storage give this public storage a try.
Thank you Celeste for the amazing customer service 10 out of 10
Celeste you are AMAZING! This moving process has been so overwhelming and meeting you made things so much easier! Celeste is so knowledgeable, patient and thorough! If I could give more than 5 stars I would. Thank you!
I appreciate Claudia all the help she has provided and her expertise thank you public storage for hiring people that cares for our needs
Claudia provide excellent customer service she helped me with all the questions I had and she also had the facility extremely clean with definitely recommend this place thank you Claudia for all your hard work you are truly amazing!
Celeste (on site manager) is the best to work with. She made it super easy and painless to get the units processed. Definitely want to ask for her if your looking at renting a unit with public storage.
This location has the best and most amazing staff. Celeste was so helpful and friendly! If you’re storing your personal items I suggest reaching out to this location and ask for Celeste.
I've been a rental customer here for well over a year and recently moved into a smaller unit. I was initially dreading the moving process, but the property manager, Celeste, made it completely painless! She was super helpful and informative (as she always is) and provided excellent customer service throughout the process. Highly recommend renting at this location for your storage needs!
Place is ok. The issue i have is their pricing and hours of door access. For the amount of rent they jack up frequently, they should make their available door access earlier and later for us folks in the construction trade. They ahould have door open as early as 5am and as late as 9pm like other locations ive had before
The on-site customer service employee CELESTE was awesome!! ☆☆☆☆☆
Claudia in the Rental Office was able to quickly get my monthly rate adjusted when I stopped by on a Sunday. She was very kind and informative when it came to answering all of the questions I had about my account. Thank you for your help, Claudia!
Celeste was a dream- very clear- very concise- very friendly- very helpful. What more can you ask! She explained options and went through each step slowly and thoroughly. The whole process was a breeze.
Omg! Celeste was so amazing, friendly and her costumer service was so incredible!
I felt like being at home.
Thank you Celeste
Kerrie
Celeste was so attentive and helpful. Her cheerful demeanor was refreshing.
Celeste is so pleasant and knowledgeable! Thankful for her and her service.
Claudia was very helpful and helped me with my storage needs
Definitely deserves more than 5 stars. I went online to reserve a storage unit and was sooo frustrated. The systems were having issues and when I tried to re-do my reservation, the price doubled on me. I was ready to give up. Then I got a call from Celeste. She told me that she could walk me through the process online or that I could come down and finish my reservation with her. She was kind, patient, pleasant and very knowledgeable.
Celeste sold it for me by going above and beyond with a great attitude and understanding of people and humanity. I will refer this location to anyone I know (or people I don't know) if they are in need of a storage unit.
As we all know looking for a storage facility can be quite stressful especially in a time of need.
It is hard to find a unit that has the right amenities to suit your needs, location, and budget. But Ultimately I chose this location because of Celeste. She is amazing. She helped me through out the whole process. And just made everything easy. She is always there to help you in any way she can. Celeste just shines.
Manager Celeste is a treasure! She put me at complete ease during a nerve-wracking move that I had to arrange from a distance. She was friendly, reassuring, patient, and focused in all of our conversations. It's a blessing to encounter someone who really connects with clients in a customer service relationship.
I had public storage for few years and it was a great experience. Hallways are always clean, Area is well guarded always felt command save. Customer Service representative Celeste was always helpful and friendly. Over all this was a great experience I would definitely rent a unit here again!
I have been a customer for public storage the past 3 years . I’ve always enjoyed every visit I had to pick up or drop off my personal items . Every visit was very pleasant with great customer service by Celeste . Celeste always greater me with a great friendly smile , took my payments on time , constantly checked up on me to avoid late service fee , and helped me with any concerns I had regarding my billing. She has such a great spirit as if I have known her. I truly enjoy her as a customer rep for the public storage. Overall I had a great experience and felt such security with my belongings in the storage. Thank you public storage.
Nice area with a clean environment. The halls are very clean and I have never had an issue with any people who've worked here. Customer service worker celest is very helpful and kind to help. I would recommend this place to anyone who needs storage . Love it here
I love this location! It is always very clean and the manager Celeste is super helpful and always available to assist with any questions I may have during my visits.
Thank you Celeste for amazing customer service!
The reservation and rental process was so easy thanks to Celeste who was able to guide me and provide all of the necessary information. Exceptional customer service!
Celeste is amazing! Helpful, polite and knowledgeable. The facility is clean and she’s always walking around with a smile. 10 out of 10!
Celeste is the sweetest person I've ever met. She's always helpful and kind to my children and myself. I've been storing here since the pandemic & she's always been polite, respectful and checks on us when she sees us in the hallways. Five stars isn't enough for this young lady. She deserves so many more. Thank you.
Celeste was amazing and so helpful when I came in to book a unit. She was extremely knowledgable and easily answered all my questions. It was a very stressful time and she made things easy. Overall the place is very clean and well kept. Great location too! Definitely happy with my decision.
tl;dr at the end
Let me start off by saying that the entire facility was very clean. The office is open 7 days a week, so there's always someone to help. The building manager Celeste was extremely helpful upon my arrival to this location. I had a few questions to ask and she answered them in detail with a genuine smile on her face. Celeste comes across as very friendly and easy to talk to. Not many things are better than a manager who enjoys talking to customers and making sure everything is well maintained. I had no problems whatsoever with my online rental and rent payment. Let me reiterate, all questions will be answered knowledgeably. Also, Celeste was kind enough to even immediately offer alternative rentals when i expressed concern about all my moving items fitting into the unit i had rented. During the loading period, Celeste went even above and beyond and offered me a bottle of water from the break room when i asked if there were beverages because i was thirsty and didn't have anything to drink on hand. Celeste also predicted when i was moving out and was already prepared to close out my rental as soon as i went to the office to tell her that i was done with the rental and confirmed that i was finished. Extremely prompt and clean service beginning to end.
Tl;dr
Kind and approachable customer service by building manager Celeste. Clean facility. Prompt response. Hassle free rental and rental closing. 100% recommend.
Great service the manager Celeste is also so helpful. Her attitude is always positive and she’s patient and detailed. Thank you for everything Celeste. I will definitely recommend this storage to my friends and family.
Celeste was super helpful, answered all my questions and had a wonderful personality. Made the experience great!
Celeste was great took care of me right away.
Celeste went above and beyond her way to help with my storage needs. Th
I couldn't have done it without her.
Many thanks!!!
Clean, getting into and out of can be tricky.
CELESTE! YOU ARE AMAZING! I got a space here 2 years ago and was going through a lot at that time and Celeste the kindest soul helped me out with getting space here and made it the most easiest comfortable happiest time! I cannot thank you enough! And today when I was emptying out my storage and had not seen her in 2 years - she remembered me! And because she was so nice I also did. I wish Celeste was my representative in every store I went to! Thank you so much again - I appreciate it so much! BEST EMPLOYEE OF ALL TIME! 😊
Checked in today with Celeste. This has been the best public storage unit I have ever visited both in terms of safety and cleanliness. It smells good, is flooded with sunshine and Celeste was not only incredibly helpful but also obsessive with cleanliness (I see her fussing with a broom all the time) if a unit opens up here, get it asap.
I had the pleasure of the assistance of Claudia at this site. Want to just express how her professionalism and courteous demeanor made my day. Thank you for going above and beyond to help me. Politeness and service at this site can't be beat!
I had to find a new storage in a hurry and I found this place and I’m so grateful for all the help, Claudia was so profesional, very polite and she help me a lot. Thank you so much Claudia keep up the good work.
Celeste is a rockstar! She helped our business rent three units.
Such a smooth process! I love her cheery disposition and witty banter. Very professional and patient (gentle with the Ipad lol).
Just an exemplary representative of the Public Storage brand.
I used to hate going to our former storage unit across the street. Now I look forward to visiting Celeste at our new, clean storage units!
Overall a good experience, unfortunately our move in date was on the 2nd and we were charged for a full month of storage. I wish they could prorate this instead of charging us for the full month. Im sure Celeste is great, but we did not need a full month.
Celeste is extremely knowledgeable and amazing. Glad I chose this location for our storage.
Celeste is the best!!!!
Moving can be extremely stressful, especially when there’s an overflow of your things and you need a storage. Celeste exudes superior customer service and professionalism. She is beyond efficient and thorough with her job. She goes above and beyond to assist and achieve customer satisfaction.
Thank you for all of your help Celeste. Give that girl a raise!
Celeste was Awesome!! She was excellent with her customer service. So helpful, she walked me through e-rental. She was very courteous and kind. I highly recommend this location!
Property manger Celeste made my experience 100x better. Her bright and energetic personality helped me during an extremely stressful time.
The Manager Céleste walks the extra mile to help me. The sign is was smooth and fun.
She is very knowledgeable of the product and she address the company as us and we.
The process was simple and educational.
She deserves the Five Stars.
Cream of the crop! Celeste is the best. Highly recommend.
Celeste was very helpful.
This will be my 2nd time renting a unit from this location and I will never rent anywhere else again. My experience from the first time I rented a space was so seamless that it was a no-brainer to return to this location even though it is farther from me than other Public Storage locations. The property manager Celeste is a major factor in my decision to return to this property. She is beyond helpful in the pre, during, and post move in process, and overall a reliable and amazing manager who I can trust. The property is always clean and well-kept when I visit and if I could give this review 10 stars, I would. If you're looking to rent a space, this location is the best!
Celeste was absolutely incredible in helping us! Friendly, informative, and just the sweetest!
Great experience at this location, very clean and Ms. Celeste was more than helpful !
Celeste is an amazing employee, she delivered excellent customer service! This storage facility is extremely well kept, I will be recommending this location to my family and friends. Kudos to whoever hired Celeste !
Closed out of our storage today and Ms. Celeste was as pleasant as she always is. We will definitely be back because of her!
Celeste was great I most appreciate her service she is really nice and very helpful
Excellent service from beginning to move in. Every detail was discussed up front. Celeste was especially kind, knowledgeable, and professional.
Even in the rain!
Nan is the bomb! She was able to help me with every question I had
I was referred this public storage facility by my friend and I’m glad I came. Celeste was not only kind she was very informative and patient with me. I just recently did a big move so I needed lots of space for my furniture and I wanted to make sure it would be in a safe & clean environment. She was so helpful. I got the needed space I was looking for and excellent customer service. The facility was very clean needless to say I’m very happy & I would recommend in the future.
Celeste was very helpful with customer service and information provided and the facility was very clean. I’ll definitely recommend
Thanks Larrissa for the stellar customer service!!! She went above and beyond today. Some one give her a raise!!
Celeste had great customer service and was very proficient!
Thank you Celeste for your outstanding customer service. Appreciate your help every time.
Celeste is the best!!! I came in with a lot of questions and she answered everyone of them!! Its wasnt long at all for me to get my unit. I love the service she gave 10 Stars!!!
Celeste you are still a super star! I got storage more than a year ago and could not remember where my storage locker was. I called ahead for help and Celeste was patient, informative and always so kind. She even walked with me to show me where my storage was when I got there.
Thanks Celeste you were the best and made picking and dropping very easy. Most helpful even during the holidays! I plan on transfer our storage from PODS to here.