Maria was very friendly and really helpful and polite I always get my problems solved, I really recommend this location, thank you Maria!
Maria, who works at the Cabot location was very helpful, and extremely appreciated!! She implemented her indepth professional knowledge in assisting me with my storage unit needs. So very much appreciated!!! Thank you!!
This review is solely for Maria’s incredible level of customer service. Maria is always so pleasant and has great follow up. I have had a series of issues with this location but Maria is always available and extremely helpful. Public Storage is lucky to have her represent them.
Our company has been using this location for many years now on almost daily basis since we store some of our products there.
The place is very secure and clean and Maria is always helpful and goes out of her way to help if anything is needed.
I highly recommend this location for any storage need.
Let me just say that David is keeping Old School customer service alive and if it wasn’t for him, I would’ve canceled the storage unit livid and writing a really nasty review. I’ve been trying to take my stuff out of the storage unit for two months and the elevator is broken and I have a broken femur that I’m recovering from so I am unable to grab any of my stuff and now force to stay at the storage unit for longer than I wanted to.
I went inside to talk to someone and of course the door is locked because we are now living in a system where everything is automated and you can’t get a face to talk to you without talking to an AI robot.
David validated me and explained that he totally understood my frustration and called customer service to reimburse me for the month. He made it very easy and had a wonderful conversation with me after I’m really glad David was there
I recently had the pleasure of experiencing what can only be described as outstanding customer service. From the moment I reached out, I was met with prompt, friendly, and professional responses. Every interaction was smooth and stress-free, with the team going above and beyond to ensure all my questions were answered and my needs were met.
Whether it was the timely communication, the willingness to go the extra mile, or the positive and courteous attitude, this team delivered excellence in every sense of the word. They’ve earned a loyal customer, and I will happily recommend them to anyone seeking a first-class service experience!
Brieanna, Maria and David, all helped me and they are AMAZING!
Maria is the best, awesome customer service.
Maria was super knowledgeable and helpful, she’s the best!
Maria was wonderful! She was very helpful!!! Thank you Maria!!!
I want to extend my deepest gratitude to Maria at Public Storage for her outstanding customer service. I encountered a frustrating situation when I was not provided with one of the door codes to access my storage unit. This caused a delay, and I was charged by the moving service for the extra time they had to wait. Maria not only addressed the issue but also went above and beyond through constant follow up and crediting my account to help offset the charges. Her professionalism and quick resolution turned a stressful experience into a positive one. Maria's dedication to ensuring customer satisfaction is truly commendable, and I highly recommend Public Storage thanks to her exceptional service!
Maria gave me the greatest customer service. She helped me with my google registration! I will always recommend Public Storage because of her professionalism! Thank you Maria!
Maria was so helpful and made my move that much easier for me. Very friendly and easy to talk to. Thank you Maria!
Maria is WONDERFUL super friendly excellent customer service ⭐️⭐️⭐️⭐️
Maria is a very respectful professional. Wish all were as she is. Thank you Maria!
Maria, was very professional, she always gives accurate and helpful information. She is always kind and friendly
I like this location, Maria is always beyond helpful and very kind.
María fue muy amable y me dio muy buena información y con una muy bonita sonrisa 😀
Servicio bueno y muy amables, especialmente Maria. Todo muy limpio.
Maria was very helpful. I will definitely refer anyone who needs a storage unit and great customer service
Recently rented out a space at the Cabot/Laguna Niguel Public Storage and it was the most easiest and efficient process! Maria made the process very pleasing answering all my questions and concerns. She was more than welcome to show me around without hesitation at all. Super nice and overall such a great experience! Thank you for all your help Maria!!! 🩷🩷🩷🩷
We have had a great experience at Public Storage. Their rates are competitive and the service is excellent. Maria worked with us to find the best storage for our needs and budget. We give a strong recommendation for this location.
María was so helpful with all and any questions. She walked me to my unit, advised me with tips and tricks to park, and use the dolly. This is now my second storage rental and I will recommend it to everyone. I used this storage as a space to protect my decorative pieces for my events.
I am so happy with my storage spaces!
Great help very detailed oriented made life easy
Maria is fantastic! She helped me with my reservation and was so patient with me because I kept changing the days. When went to sign papers and get our key, she showed us around to make sure we know what were doing.
Thank you Maria!
503
I started my journey at Public Storage Laguna Niguel with Bree. I had done some research on other storage places in the area and this location had the best options at the best prices. Bree was extremely kind and helpful! The facility and storage unit were in great condition and were very clean. From start to finish she was kind, knowledgeable, and super helpful!
I completed the move-out process with Maria. Again, an absolute wonderful experience! Maria was very nice! We had great communication and a wonderful conversation! She was knowledgeable about the move-out process and ensured this experience was non-stressful and super easy!
Thank you Maria and Bree!
Maria has been exceptionally professional and prompt with my request to hold units. Anything I asked of her work related she had accurate information.
She’s very helpful and friendly to deal with.
I’ve been using this public storage off and on for 5 years.
And remain storing here, I like this location.
Maria always do beyond and above her work. Thanks for hiring one of the best.
This public storage, Maria keeps it very clean and organized. She knows the business well, and she is very organized. Very nice to do business with. Great job, Maria
I had a great experience with Maria. She treated me very professionally and kindly. It was my first time using with Public Storage in Laguna Niguel. She making me feel comfortable when she answered all my questions. I’m satisfied with the prices they have. I will recommend Public Storage with my friends. Thank you Maria for your great service.
Maria is doing great customer service. I love her she make my day I’m really happy thank you.
Tina was so helpful and sweet & got me setup with a storage unit I needed last minute! The units are very nice & well kept. Great customer service, definitely will continue to use this location if I need storage again.
I've used this specific storage site a handful of times now. Maria is the one who greets us and answers any question we have. I operate a moving company in the orange county area having reliable connections with storage units is important. Maria is always very helpful and informative.
We came in from out of town with a tight schedule and Maria was such a big help for us! She made a hectic day so much easier❤️
Miguel and Ashley from the Costeau location helped me set up my reservation and for me a great deal at this location!
I don't normally wrote reviews but Dede was so sweet and informative. I felt comfortable and she answered all my questions regarding sizing and prices. I will definitely refer people over to Dede for their storage needs. Thank you!
The Manager Ms Maria was pleasantly nice, she was helpful and answered all the questions I had.
Thank you for your help
Well run storage facility. Property is always clean and Maria is great. She's always sure to greet you with a smile as she does her rounds.
Muy buen servicio en todo, María muy amable en todos los aspectos y muy atenta en todo, nos ayudo en todas las preguntas que teníamos!!!
Maria is absolutely amazing!! Super efficient and super professional!! The entire process from checking out a few options and finalizing the agreement took less than 15 minutes!! Well done Maria!!👍👊👏😁
Maria was so helpful and took the time to go through the process with me. She was very friendly and gave great customer service.
Moving can often be stressful in itself. Finding the right storage place can make it even worse. My wife and I are so happy we found this place. It's really clean and well taken care of. Maria was such a gem. We got there when Maria was on her lunch break. She was so awesome that she took time from her break to help us out. She answered all of our questions and even walked us over to our storage room so we could visually see the size of the room. I highly recommend this place and their friendly staff. Great job, Maria!
I had a wonderful experience with Maria at the Laguna Niguel location. She was very professional and answered all my questions to my satisfaction. She was very knowable about the storage facility and was able to help me with my concerns regarding my storage unit. She was a pleasure to work with and hope she continues her employment with the Laguna storage facility as good and sincere customer service is hard to come by these days. thank you Maria.
María is the most professional and deliver an awesome customer service!
Thank you!
Excellent service, Maria is very attentive and gives exact and clear information. definitely my favorite storage.
Maria Has been so kind and helped me so much. Her customer service is fantastic.
Maria was super helpful! Needed a bigger space and she was able help find a bigger unit for us. Friendly staff and super helpful.
Maria , the Manager in this location is awesome , very professional !!!
Maria was the greatest. Thank you PS
Thanks for your help today Maria! You are Amazing!
I have been at this storage unit for about two - three years now and I am so grateful for the women that have been so nice and polite to myself and my family. I have just met Maria and she has been extremely kind and compassionate about my situation with my car getting stolen. It’s been really hard and it’s nice to see anyone take the time to ask and see how we’re doing.. I truly like this public storage a lot and I feel my belongings are safe. A special Thank you to Maria for being so ethical and kind to my family and I during this hard time.
Always a great experience here! I come to pay my Moms unit and Maria is always friendly, always with a smile on her face, Epic Customer Service, this place is amazing clean!! Office smells always good!
Maria is always very helpful and friendly. Great customer service!
Excellent customer service, thank you Maria
Maria is the most kind and helpful person from Public Storage! She is great!
Robert
Ms. Maria is an outstanding property manager. She goes above and beyond to help out various customers to see their needs and to make sure to everybody is satisfied. She is well knowledge of the day-to-day process of keeping this public storage facility operating like a well-oiled machine
I give Maria and this Location 5 ⭐️⭐️⭐️⭐️⭐️
Worst storage facility. The district manager Lizanne screams at the customers.
No cameras and the storage facility was not secured and numerous breakins occured. Public Storage put on new locks and did not tell anyone. Units were ransacked. Thousands of dollars of valued itemsstolen.
I want to take the time to thank Maria and Tina. I had a lot of questions and they took the time to answer my questions. They were so polite and very knowledgeable. I wish there were more people like them.
Maria was very kind and helpful in the process of assisting me with obtaining the right storage unit at the right price.
She went above and beyond her duties helping me with needed supplies. Followed up with phone call to make sure all was well and provided excellent customer service. Thank you. Terri
Public Storage Good location. María has excellent customer service, very professional, she gave me exactly what I was looking for, she is the best, 100% recommended.
Great customer service, the manager Maria was super helpful. Big shout out to her!
Wonderful helpful staff. Maria and TC are the BEST! We highly recommend this place.
What a great experience and would highly recommend!!! They went above and beyond for us and made it so easy. Maria has excellent customer service and is so nice and helpful as well as TC the outside guy. Don’t hesitate to bring your storage needs to this facility as you will be well taken care of!!!
I would like to thank Maria, for offering her excellent customer service. Every time I come in, she has always been so informative, patient and is definitely a problem solver.
Maria, your kindness and professionalism has not gone unnoticed.
I recommend this location to anyone considering a storage unit. The facility /units are always clean. Easy to locate, easy access and cameras/security on location is great. 👍👍
Thank you kindly,
Sabrina R.⭐️⭐️⭐️⭐️⭐️
Is t Great place thk miss maria is so Great person thk very much is very sweet have Great time
What a smooth journey through my first experience in using a Public Storage facility! Maria was a great help every step along the way till I have my stuffs in my unit. She went over and beyond in helping me secure my stuffs properly. Since it’s my first time to use a Public Storage unit, I had “bumps” along the way and she has smoothen everything up.
Thanks a lot Maria.
You’re an angel!
I’m glad I chose your location to store my things.
Maria is very helpful and kind guy. Thx Maria
Maria was very helpful person. I will recommend this location to anyone..
The best Public Storage site ever. Super clean and newly built. Maria, the manager at the site, is terrific. She’s always available to help me.
Maria is great. Very professional and she answers all questions with patience and knowledge. Excellent asset to your team
The service here is wonderful. The people are very nice especially Maria, who was very helpful and understanding. I 100% recommend coming here.
Maria she did excellent job to help me move in to the storage. Thanks
I like this location, very good storage super clean and the staff is wonderful. Maria was super helpful, attentive and very kind to me. She does amazing work with the clients And in the weekend the person in charge even he helped me to move my stuff great service here.
Thank you
Geraldine
Great location. Very clean and well run. The manager Tony was very helpful and patient answering all my questions and concerns. I feel my things are very safe here. Thanks Tony
Lee was amazing really great guy. Helped keep get everything settled.
Great customer service from Jackie, she was so professional, helpful and nice to work with. Thank you Jackie!
Lee, the property manager, helped made our move-out easy. He was friendly, professional and helpful.
Miguel was very helpful. Appreciate that he made his way over from San juan to the Cabot location. Great service
Cleanest self storage place run by a amazing women named Fran.. She is so sweet and hardworking.. So grateful for her when I was having a tuff day..
I would just like to give a shout out for Fran. She is sweet person and I am happy to have her when I need anything. You should know that I have seen her walking the property with a cart and her broom many times and I’ve seen her dusting the storage doors. She is certainly a great asset to Public Storage
Dave H
Fran very helpful individual. I was supposed to check in at San Juan location but noone there. After calling central no multiple times, i was referred to Fran. She waited for me til 5 pm. What a nice lady. We need more employee like this. She is dedicated and helpful. Will be happy to refer more clients to her. Businesses need people like her. Good job Fran.
Great storage units. Clean, safe, accessible. Even fit a semi through the gate.
Fran is amazing. Very accommodating, helpful, thoughtful.
Fran- I love this public storage. Fran is the only reason why. She is the most professional and sweetest employee. She made me feel really comfortable about doing business with this public storage.
Fran at this location is best I’ve dealt with. She is ALWAYS kind and professional. We can use more employees like her EVERYWHERE
Fran was great!! Very friendly and helpful. Happy I found a good storage place with great management.
A Great storage facility at a reasonable price. Iam here close to everyday for the past two months. Staff is available and friendly to answer and questions and Fran in particular has been very pleasant to talk too and super helpful! 5 Stars
The customer service is great and I always trust that all of my stuff is safe and secure!
Fran was wonderful, she was so helpful in finding us the size storage my husband and I needed.
She explained all the agreement terms, before signing.
She is very courteous and pleasant to work with.
I highly recommend Fran to help you with all you need at Public Storage..
Thank you Fran.
Samir and Ana
In addition to the beautiful & clean facility, the team at this Public Storage makes this place 5-star. Fran and TC are always on site and available to help. I highly recommend this storage facility.
We shopped around for great locations, decent prices and late hours for storage and chose the Laguna Niguel storage for these reasons, but what has made our experience is dealing with Fran. She's kind, helpful and goes above and beyond. Would highly recommend.
Fran is absolutely amazing! She was a perfect example of high level customer service!
Fran made my day! Her service was A+! She makes this Public Storage facility feel so personable. My family was welcomed with kindness. Fran was able to answer all my detailed questions, helping me to make the best choice. I’m very happy with the units we got!😃
I've rented a unit here for several years and it's always clean and safe. The property manager Fran is very friendly and helpful. Recently, I received notice of a big rent increase. After talking it over with Fran, she was able to negotiate a significantly lower rate for me. I was so relieved! I really didn't want to deal with the hassle of moving. Thanks Fran!
I’ve been renting a unit here for about 6 months. My rent is going up 20% this next month. That said, I have to mention that the manager Fran has gone out of her way to help me try and lower the price of the renewal fee with corporate. Even though the requests were denied, I still want to rent and pay the price because of her. Fran is the best and I feel safe having my belongings in this particular establishment because of how caring, reliable and thoughtful she is. I don’t like the price and I can’t really afford it. But I’m not going anywhere because of Fran. “Hey corporate. If you read this, Fran deserves a raise”
Fran was very courteous and explained all my options in renting a space.
Fran was amazing! Went over the top to help me get situated!
Fran went above and beyond to help me acquire a larger space for my current needs. Very helpful and very friendly.
Fran is so exceptionally sweet. She was prompt, detailed and answered every single one of my questions. The property is super clean and worth the little extra you might pay.
I definitely recommend
I've been a customer here for many months now and am always blown away by how friendly and professional the manager Fran is. Such a kind and friendly human being. It's not easy doing what she does, but she always manages to make you feel valued!
for Fran, manager of Laguna Niguel location, very helpful and knowledgeable
Fran called me back super quickly and was very kind, very helpful, and answered all my questions. Been using a storage unit here for a number of years and it is always clean, quiet, and the office is always very helpful.
FRAN WAS AWESOME! She was SO KIND & HELPFUL! She makes this a great place to store your items! FRAN was/is professional, a perfect representative of Public Storage & makes the company look great!😃
Fran was very helpful in the move out process. Would highly recommend this location.
Fran was awesome. I can’t say enough good things about her. She found a unit for me and had me fill out all the tedious but necessary paperwork with a smile. Professional, cordial, friendly. She has a cute personality and a nice little laugh.
Great location the bldg..Fran is on target.!!!
A great facility very well managed and clean. Fran and TC and awesome as well. I shopped around for a good place and I'm really happy with my choice 6 stars lol. Their location also offers climate controlled units.
Fran and TC are the best!!
Fran is an outstanding- thank you Fran!!
It’s such a relief when you finally find a storage unit company that feels like a second home. Fran has this place running flawlessly! Always clean, always secure, always an incredible experience!
Johnathon was so friendly and helpful. Straight to the point and very knowledgeable. Thanks for great customer service!!
Great service from Fran!!! Love you!
Really like this facility because of the great customer service!!! I had a family emergency come up and had to deal with something about my two spaces at this property and Fran went above and beyond to help me! She was very sweet, efficient and took care of what I needed done immediately so I could attend to my family. I would rent here again just for Fran!
Fran is absolutely wonderful. Totally helpful with a smile and so happy!
We needed help with a lock and she helped!!
Love this Storage Facility. Mostly because of Lovely Fran She makes every thing so easy. She is so Sweet and accommodating. I didn’t realize I didn’t give Fran 5 Stars. I would give her 100 stars if possible In the last couple of years it has been impossible to receive such Fantastic Customer Service 💕
Prices seems high for what they offer.
Jonathan was a HUGE help with my out of town storage unit conversion. I’ve moved many times over the years and he is the best! Great service!
As a small business owner they have been very accommodating friendly and kind. Would highly recommend this storage location.
Excellent always. Very clean and organized facility. Fran is always friendly and willing to help.
Scott was very nice, patient, and helpful! This is a nice facility with smart workers!
Moving is the reason I looked up and found public storage. Lucky me. Fran is a phenomenal human being. Can’t count how many times I’ve returned to pick up, yet another size box or wrapping paper we needed, Fran went as far as to go to another store to get the necessary boxes I needed. Thank you so much.😎✌️