Public Storage Self-Storage Units at 25131 Costeau St, Laguna Hills, CA

I got a warning message I was at their facility after 5pm and asked not to be there after 5pm because they want to be courtious to neighbors. I was there at about 5pm, no more than 10 minutes, and surely did not disturb anyone. I tried to reply to their message, but it did not go through as it was a blocked message. I tried to tell them it was ridiculous that being there after 5pm was to late. Even banks are open past 5pm. I am looking for another place. How could someone working 9 to 5 get to their things after work?

On a positive note, we’ve had storage here for over a year and never had any rodents, water damage, etc. So this is good news. The reason for the lower rating is they will hike your prices with virtually no notice, about 30 days notice. Our rates nearly doubled the first year. Also, their access hours are shorter than industry standard. Just about every other storage facility in the area opens at 8 AM and you cannot access your unit until 9:30 AM here. Plus, they are always closed by dark, either 5 or 6 PM. For the premium price, it would certainly be nice to have longer hours, starting earlier in the day, and evenings during the summer when it’s daylight until after 8 PM. Overall, decent place, but be cognizant that your introductory price is truly introductory so unless you can lock them into a longer-term contract, expect increased prices, somewhat dramatic, quickly.

Went to look at a storage unit for a temporary situation. Ashley was kind, helpful, and gave me the information I needed.

Great experience! Ashley was extremely helpful and I would recommend public storage to anyone who needs a storage unit!

Ashley was really nice and helpful. She answered all my questions. Clean facility!

Five stars all around. Ashley was incredibly helpful when I realized we needed to switch units. Was so friendly unlike other facilities in the past. We are stoked we chose this location.

Ashley did an amazing job at helping me find the right storage for this stressful time in my life. She showed me different sizes of units / climate control units. She even gave me a tour of the unit to make sure it was a right fit! Thank you Ashley I appreciate you & will recommend friends and family to this service.

The experience with Ashley was great. She explained all the information we needed to get.

Costumer Service was fantastic. Miguel was very helpful with my questions and he responded accurately!

Rented a unit from this Location, couldn't be happier, very friendly and efficient, answered all my questions. The place was very clean. Ashley was fantastic!

Miguel me ayudó a encontrar el mejor espacio aunque no pude rentar en Alicia me encontró uno en el pacífico.

Ashley is wonderful! I had an issue and she solved the problem quickly and easily. Great service!

Worst facility ever, lazy front door associates. Takes forever on her lunch breaks and is very rude. THE PLACE HAS MOLD IN THEIR AIR CONDITIONING UNIT.

I just recently downsized and have been in the market for a storage unit. I came in to this location and spoke with Brianna and Ashley. They are AMAZING! They were incredibly helpful in showing me the different space options and helping me figure out what would work for me and my belongings. Highly recommend calling to speak with either of them if you’re in the market for a new storage unit.

Came in to take advantage of a great sale on some moving boxes. Brieanna and Ashley were GREAT! Such a huge help and very friendly. I highly recommend this location!

Wonderful customer service, Ashley was so nice and helpful! It was such an easy, experience! Thank you so much!!🙏

Amazing staff easy access And very secure. When I run it out of place here then play knew that I was racing against the clock because they closed at 6 and she stayed open for an extra 15 minutes to allow me to get the last of my stuff put into my storage unit

5 Star Review for Miguel & Ashley. They both went out of their way and answered every question I had in regards to the space. They also advised me on helping me chose a moving company that was in reach with my budget. Miguel made the rental process extremely quick and easy. The facility is very clean compared to other facilities I have seen. I would highly recommend them to anyone looking for someone to have a storage with. Great job.

Public storage is a storage scam. They force the customer to sign a month to month contract but also raise rent every month. I pay almost $200 for an5×5 unit (one of the smallest units available.) I planned to move stuff out today, and they said, "Too bad we already have your money so you have to do it at the end of the month." Any other landlord would say,"we will prorated your 2 days this month with us and refund you the rest." Not them. I will NEVER patronize Public Storage again. They raise rent exorbitantly for people on fixed incomes as well, like my parents who live in LW. They are a total rip-off...Additionally, my storage unit lock was broken into last year. They have no security features like cameras installed so were unable to tell me how this happened nor able to implicate the person/people responsible (my unit is inside a building so security should be a no- brainer.) My things are not secure, yet I am paying outrageous costs for rent. Storage units and thus personal propery is not safe in this location.

Good storage place. Always see deals on storage. We had 2 units 10x15 for a couple of months and had no issues.

Chris L was amazing help! Super friendly and he made it an overall great and easy experience.

Amazing customer service the day before new years by Eric from Mission Viejo. Found me a better option at another location and referred me to Irvine for a 10x30 same day availability. Thanks Mr Eric and Ghizala at Irvine also for helping me get in today.

Highest Praise and Appreciation to Ashley for her over and above customer care. She is so dedicated and provides excellent customer service. Very helpful and friendly! Thank you for your wonderful support securing a storage unit and making it so easy.

Downsized my space quick and easy through the excellent service of Lee!

People are very friendly and helpful. The place is clean, storages are very accessible. The company also provides an app in order to control their gate. Highly recommended

Lee was very helpful, my experience has been very pleasant.

Lee was great. I had to quickly get another storage unit an hour before they closed and he was on it and super accommodating.

Miguel was very nice and helped us get the right storage we needed.

Thank you Ashley. You made the process easy. Nice and clean facility.

I had an amazing experience with Ashley, she was so efficient and truly a joy to work with. This woman deserves a raise 🙌🏼🙌🏼🙌🏼

Miguel provided me, a 71 year old lady exemplary customer service. He is very calm, I wasn’t calm due to dv issues. He calmed me down, provided great service, closed my account for me as I am leaving the state tomorrow. Miguel is a definite asset to your organization! Thanks Miguel.

Lee was very helpful in getting us set up with a new storage unit, and made the process simple and quick! Thank you Lee!

Storage was great for the time I had it! Easy move in and move out. Lee made sure the experience was smooth.

I did everything online for my rental. When I got there the 1st day I had a few questions that they answered. They called a week later to see if everything was good and it was.

Lee was very helpful and considerate in helping me with pricing and availability. Showed me some new spaces in the new building. Also was very pleased that Lee was concerned with my safety during construction. All and all customer service worked out great. Very happy overall

Clean, friendly and accommodating! only thing is they close so early on Saturday and Sunday..

Was my first time at this public storage. Lee was very amiable and helpful! He answered all our questions and concerns. The place is very clean, spacious, overall nice and seems safe. We were sold on the first unit he showed us. He made sure to show us through coming in and out of the storage. Thank you Lee! :)

The young lady that helped me, Ashley, was excellent. Answered all my questions and helped me with things I was not familiar with at this storage area. I immediately rented the unit I needed. Thank you

Today my visit at the Cousteau facility with Lee was wonderful. He was very patient and helpful with the clients before me and to myself. He answers all questions, gives options, and offer suggestions. Thanks for the accommodating me.

I was looking for a unit to rent and I found this location on 25131Cousteau st. and the manager Ashley and Lee were very nice and helpful, they helped me with some questions and I ended renting the unit here. Great service and attitude.

Lee helped me and he was very friendly and informative. I highly recommend this public storage.

ASHLEY IS AMAZING! Seriously she helped us out so much. She was extremely knowledgeable and gave us the best insight on how to move our storage unit to a new one all while saving money! If you ever need help with any storage go to Ashley she is the best!

Mi amigo estaba buscando un lugar y ahí encontro algo ala medida que necesitaba los empleados muy amables le ayudaron mucho y hasta yo que sólo IVA de acompañante me convenció. Buen trabajo

Ashley is an amazing, hardworking young lady. Today 1/12/23, there was some sort of black out at facility on Cousteau and to see her in action fascilitating this emergency. She was checking every area as well as her knowledge on opening main gate manually in order to get us the customers out safely. She is an asset and I commend her for consistently being attentive to her job every time I have been there and today she just blew me away with all she was doing to get the job done!. WOW what an employee you have and she needs to be recognized for her hard work. A.LeJeune B2009

Ashley was helpful

Prices too high

Excellent facilities, Ashley the manager was great.

Public storage is great they allowed me to park my vehicle there very low rates and secure location

Wanted to especially note the great customer support provided by both Ashley and Rafael. Each were so friendly and attentive to my questions. Thank you both for making this transaction so positive from other calls and visits I made to other storage companies today.

They obviously offer some sort of incentive to have customers give a positive review. This place was terrible when I rented here, and 95% of the good reviews are fairly recent. It sure looks nice from the street now, but remember that this place caught fire a few years ago and they did SQUAT to help those of us who were impacted by said fire.

Big thank you to Miguel for helping me find the perfect unit for my needs. I had in mind a larger unit but after explaining what I needed to put in storage he recommended a smaller unit that was substantially cheaper and even better it had a first month free rent. Score! Thanks to Ashley too for showing me around and giving me all the tips. Who knew that you can open the security gate with an app! And thanks to Rafael!