They open almost at noon!!! That’s just terrible to open any time after 6 am. You cant get to your stuff because they refuse to hire the staff
Jasmine was very helpful and nice. She was super sweet and helped me take care of my account. I’m sure anyone she meets she is willing to help
Jasmine and Henry were amazing! They got me all setup and the process was smooth and easy.
Depends on what manager you get, the female manager never answers the phone or returns calls doesn’t matter if you’ve been stuck waiting for 30 minutes for the elevator to come up because the people downstairs are keeping the elevator door open. The bathrooms basically never work which sucks after moving stuff into the storage all sweaty and whatnot. They placed the pin pad to put your code to open the gate in the most inconvenient place possible, but the dude manager is attentive and checks up on people and answers the phone. And the hours to access the place suck, they open late and close early around hours that most people are at work so consider that when looking into if this is the best option for you. Parking also sucks btw the lady asked me to park in front of the storage units on the first floor to not be in the way of traffic but then I had a lady mad at me that she couldn’t get to her unit so that set up is like weird a little weird. Anyway look at pictures see if you’re prepared to carry heavy things down some stairs if you’re unlucky enough to be stuck like I was with no help and no phone. And yeah good luck.
Tiara is always the best. 10/10 experience each and every time.
Jazmine made my reservation and storage move-in so effortless. I appreciate her professionalism, punctuality, and kind spirit. This was the first time my move into a storage was an easy transition. Thank you so much. 10/10.
I had to search for space to rent for my business. April was extremely helpful providing me with information on availability, pricing, and neighborhood surrounding the storage units. I definitely recommend this location.
Highly recommend this place great service clean and well maintained and April was really helpful answering my questions and getting me set up. Great customer service!
Great service! April was so kind and a pleasure, very happy there’s a Spanish speaking staff member at this location.
Mr Mark ..is a very helpful employee a person with a good understanding thank u you sir..i also want to appreciate Mrs Jasmine girl u are heaven angel on earth u have so much patience and i love a person with a good sense humor like you, thank you Mrs Jasmine.
Long time tenants pay exorbitantly more than new tenants. As far as rent goes that policy is backwards
OMG!! Jasmine is such a life saver!! I was so worried about how I would get my rv in at the Inglewood location. She walked me step by step through the online check in process and made sure that I had the safest space for my rv and the other vehicles. Words can’t express how much I needed her over and beyond support. I was having a really bad day but she definitely sent that rainbow after the rain for me with her help. Thank you sooo much!!!
Thanks Jasmine and Patrice also such great help.Cant wait to see you ladies next month to get some of the best customer service I have ever received.
Jasmine was very polite and helpful in answering my questions about my storage options and pricing at this facilities location
Gracias dulce por darme buen servicio haciendo mi pago
Dulce fue amable con ayudarme una unidad
Very Professional, Knowledgeable, Friendly
Jasmine was the best hands down thank you for making this a easy transition.....I made the right choice
I have been storing my stuff at this storage for twenty years plus I’m always being asked how they can help me keep the storage, whenever I came to them by helping me lower my payments for a while. So today Diego really came through for me and I really appreciate what he did. Thanks a lot keep up the good work.
Very great customer service jasmine very polite very quick she’s the best and polite Diego very polite and helpful as well Danny very great costumer service
I always have the best experience here especially with Miss Jasmine and Miss Reyna always wonderful being assisted by them
Great service, clean units and bathroom well organized system for checking out carts. Most importantly amazing communication .
I've had a great experience with this public storage location so far!
This is the best Public Storage in L. A. and it’s the people who work there who help you the most. These two young ladies Reyna and Jasmine were very helpful last week when I came in. It is a very clean and respectful environment and glad to find amazing customer service here.
Dulce gracias por ayudarme a reducir mi renta
Reyna was a huge help today when I came to handle some things for my Aunt and Uncle. Everything was handled expeditiously while maintaining great customer service!
Jasmine gave the best service and a nice person she is the best
jasmine and reyna were so helpful with getting my spaces together i love that i picked this location to rent thank you ladies for being such a blessing
Raina was super helpful and checked me out without any issues. Answered all of my questions! 10/10 support
Excellent service! Shouts out to Jasmine & Marina @ the Century location in LA.
This is the best Public Storage in L. A. and it’s the people who work there who make it. A young woman named Jasmine treated me like family….. polite, respectful, honest, boy she was great. The facility is very clean and easy to navigate. I was relieved and happy to get a space here.
The property manager Jasmine made this experience as delightful as it could possibly be, considering what it is. I hate moving but it was a pleasure to work with her. I am happy I chose this location.
Great service. I wanted to thank Ms. Lee for her great service, knowledge and professionalism. Definitely would recommend and refer this location.
I came in there looking for a storage unit and pricing options and I was assisted by jasmine who was very helpful
My fiancé and I were moving and we have delt with some really off customer service from others do it was very refreshing to be greeted and assisted by jasmine she has such great customer service skills and on top
Of that she’s super funny and cool. She really helped a lot 😊😊 … THANKS JASMIME💕😊😁
Alexandria is absolutely wonderful and made my entire day (week!). She is as very helpful and informative, very sweet and eager to help. I would recommend both this facility and Alexandria again, is an indelible sweetheart and I will definitely remain loyal to this location because off my experience (and I have a handful of Public storage experiences throughout the years!)
Thank you Alexandria :)
Best,
Christina
Alexandre y Dulce gracias por explicarme las términos del contrato! Excelente 👌 servicio
Dulce and Alexandra were lovely helping set up my acct and the app
Dope storage location. They always accommodate. Thanks Diamond🙏🏽
Diamond help me so fast when I came in she is so nice and just a sweetheart we need more like her there thanks Diamond
Jasmine was very nice and showed me where my storage was. She was kind and sweet will continue to rent from this location.
Jasmine was magnificent. She was very helpful and kind. Property is always clean and in order.
Diamond was really great with helping me with what I needed
Thanks Patrice and Diamond such great help
Thanks Diamond and Patrice great help
Tyrone was outstanding! I highly recommend him. He was very professional and knowledgeable. Great service!!!
Jasmine Lee was very helpful in helping me arrange for the storage I needed. Not only was she very helpful on our initial visit but every time we come in she always has a smile and is willing to go the extra mile to provide us with great service.
Jasmine was incredibly kind and helpful! Great service and very friendly people. Would highly recommend, she made a very stressful situation seamless and easy.
Jasmine and Dulce provided excellent 👌 customer service and top notch treatment! Tha k you
Jasmine and Dulce were fantastic!
Thanks Patrice and Diamond for all the great help
I just rented a second larger unit here and Jasmine was exceptionally helpful—not to mention kind and affable— in not just setting up my account, explaining about the changes to the rental agmnt, why insurance is now $15/mo., showing me the new unit, etc., but she also did all she could to link my 2 accounts here with my other account up at Barry & Olympic Blvd. it slip was required, but her natural helpfulness, pleasantness, good humor, professional demeanor, and efficiency was admirable.
Diamond has delivered the best customer service you can receive on today. The service was outstanding and her attitude was the best. I recommend this to anyone who needs to come to public storage. OK.
Jasmine was extremely helpful and patient. It made everything very easy to manage. Ms. Patrice was very polite and also well versed and informative. I was very happy with my experience.
Patrice was excellent!! Extremely patient and, very helpful
Affordable, clean and a great , actually , better than average customer service.
Jazmin is a total professional she goes above and beyond thank you.
Jasmine was so sweet thank you
Best Public Storage property I've rented from thus far. Very professional, understanding, and helpful staff members on site. Clean property that I actual saw the staff cleaning with my own eyes. They have no problem helping you understand the app, how to enter the property, and the breakdown of your bill. HIGHLY RECOMMEND this particular property to anyone in need of a storage space. Ask for Jasmine she's the BEST.
I wanted to take the time and make a review about Jasmine, she was amazing wonderful and gave us an amazing Customer Service. She was kind and sweet. Thank you for helping us out Jasmine. We really appreciate you
Jasmine was so helpful and helped me save money once again i had a space before and had to come back sges the best
JASMINEand Diamond,
Has been excellent in serving me whenever I visit public Storage.
Always great customer service
I came to get a quick small unit.when I said Jasmine went above and beyond to make sure I was satisfied with the service provide. She also made it very easy for me with my move. Thank you again
Thank you Alexandra and jasmine for all your help
This place is secured but that security is defined by police harassment and illegal surveillance once you arrive. The street behind the storage building (that dead-ends) is a known police tactical stagging area. If you park anywhere near there you will be approached or they will take pictures of you for later investigating. It's wrong and none are concerned about it. Avoid this area if you detest cops spying on you.
Muy buena atención es una linda persona felicidades por el personal que tienen excelente trabajo en ella Alexandra
Self Storage is definitely my new go to for storage! I’ve been an “Extra Space Storage” member for now 10yrs and never have I ever had the opportunity to have access to the entry via an app on my phone. That’s essential with all the technology we have today. Also the process and enrollment was as simple as a phone call, made reservations and the remote staff was very knowledgeable and helpful with my reservations. Then to seal the deal, as I arrived at the location, I met the very vibrant, helpful and friendly “Jasmine” she was enthusiastic and didn’t mind walking me through to explore the different size storages to make my final decision. Once my decision was made I went ahead, made my purchase and am very satisfied to be a proud “Self Storage” member. As for the cleanliness, security and staff I’d say 10/10 definitely recommend. Thanks Jasmine again for your extra steps you got in for me walking the facility “wink wink” 😆
The process was smooth and I got a deal, thanks Jasmine!
Updating my review. Manager reached out and fixed the weird smell. Place has been cleaner the last few times I stopped by.
Alexandra & Jasmine helped so much ! Super sweet too! Great customer service& kindness. Thank you ladies!
I recommend this location staff so nice specially Manager(Jasmine)she was very friendly
clean location no smell in side. Good deal in this area
I like this location ! No hassle at all. Jasmine is a big help and took care of my issue with no problem.I’d recommend to any looking for storage .
Jasmine was so helpful with getting my account together live this location
I want to express my gratitude for the excellent service we received from Jasmine at Public Storage. She was incredibly attentive, kind, and professional, guiding us through the entire process with clarity and patience. Our experience of moving our belongings into the storage unit was smooth and stress-free thanks to her dedication. A big thank you to Jasmine for making our experience so positive.
Friendly staff and great service. 5 ☆☆☆☆☆
Thank you so much Public Storage for your services! The help that I received from the property manager was thorough, helpful and pleasant along with the young lady that works with her!
Best
Valerie Hampton
Ashley and Patrice where the best today with helping me with getting to my storage space would recommend this location to all family and friends
jasmine and ashley were so helpful kind courteous and patient with helping getting myself and my brother‘s accounts situated and paid before any additional fees best property hands down
Hate it!!!! It designed to take your belongings.
Thanks Patrice and Alexandra you guys where a great help and customer service I would recommend this location to all my friends and family
Daisy
El servicio muy bueno
Muy amable rapido,
Y sobre todo una exelente trabajadora todo muy bien
Daisy and Myra were outstanding in providing fast and accurate service. Both were very professional and polite.
Thank you Ladies!!
I reserved a unit online and got a quick call the next morning from Jasmine. She was really exceptional on the phone and when I came for a walk-through. I'm a little nervous about the homeless encampment outside but decided to rent here anyway. I'll try to update after a year or so, see how things go.
Update: I’m down rating to 3 stars as I sit here and wait for the place to open. After six months they increased my rent by over 1/3. It’s been a pain scheduling my travels around the limited access hours. The homeless camp mostly hasn’t been a problem thankfully.
Update 1/20: Uprating to 4 stars because the city or county cleared out the homeless camp, which had continued to grow into the street. I would guess that PS played a role advocating for the cleanup.
Love this place! Danielle the customer service rep is top notch! She helped thru getting thru the entire process and helped it go very smoothly! If I could giver her 6 stars I would! Definitely happy moving my stuff here!
Excellent service!! Very helpful, clear, and thorough with processing information to customers with a smile. “Fasho you right on” (Keith Lee voice)
Daisy was simply delightful very polite and amazing good soul. Thank you for the good service.
Thank you so much to Alexandra, we went in on Friday and she made sure we were able to unload our items and have them in a safe place. She is an amazing representative, very kind and we are so grateful we were able to meet her on her last day here. Thank you once again Alexandra you will be missed!
Danielle and Alejandra were extremely helpful in getting me the correct space thanks!
Jasmine deserves all 10 she was perfect and so helpful
Great and knowledgeable. customer care and support. Jasmine and Danielle were both great.
Jasmine and Alexandra and Danielle were so much help thank you so much
Thank you jasmine for helping me set up the app you are so helpful
Jasmine was a really cool person and helpful and charming
Jasmine was very helpful wish i can give 10 stars
Thank you Alexandra for such amazing help A++++
Great service! Alexandra was very polite and much help with assistance.
"Alexandra and Mark at Public Storage on La Cienega Blvd were incredibly helpful, patient, and awesome. Their exceptional assistance made my storage experience smooth and stress-free. Highly recommend their service!"
Thank you Alexandra, Jairo and Mark for making my move in super easy.
Daisy was great help, informed me with what floor I could find my storage and offered to assist if I had further questions.
Alexandra turned my day around. It was a stressful, last minute move. The unit I booked was not large enough to fit my things. Alexandra listened to my concerns and offered to walk us to other units that would meet our needs. She then assisted patiently to move over the reservation and also helped when we had trouble with the lock. While all these are likely within her job description, Alexandra had a fantastic attitude and was warm and welcoming despite assisting other customers at the same time. Self storage isn’t known to be a customer centric business and I appreciated the white glove service. Thank you!
Thank you to this wonderful young lady Alexandra, she is very helpful and really knows her stuff. Definitely recommend her and this location.
Although this is my first experience with, Public Storage, Alexandra answered all my questions. Her customer service made me feel comfortable ! She helped so much!
Showed up and was greeted with a smile by Alexandra, she was very helpful and accomandating. Simply a nice expirence.
Thanks Alexandra for being welcoming and the customer service was absolutely perfect.
Great service by Alexandra! Very helpful and knowledgeable at her job! Very happy with the service I received
Alexandra at this location was very versatile helpful and courteous with me. Also very patient because I had a lot of questions that she answered and eased me and made me feel much better about my situation. Hats off to Alexandra. 10100 LaCienega Blvd.
Jasmine Mayra and jairo were so helpful with my spaces
Fui a dejar más cosas en mi almacenamiento hoy y busque a la señorita Alexandra que me ayudó con mi mudanza y no estaba pero me encontré con la muchacha trabajando hoy y también muy amable creo que se llama jasmin y aunque no nos entendíamos muy bien hico lo que podía para ayudarme. Muchas gracias a las dos por ser tan profesionales y lindas.
Yesterday Alexandra was so helpful and polite she made my e-rental experience very satisfying not only that but she went out of her way and lead me to my unit really appreciate her professionalism thank you again i will all relatives to come to public storage for their storage needs 🙏🏽🙏🏽
Jasmine is a really nice lady. She help me to bring my luggage very late night. The service and fee for storage is also very reasonable. I will definitely come here to store my luggage if needed next time.
Jairo and Jasmine were amazing! Thanks so much for everything!
Thank you alexandra for providing such wonderful service and being so helpful and helping me find the right storage i definitely recommend her
Jasmine was very helpful with everything made this experience very pleasant very grateful & thankful
Jasmine was so helpful and made my move so much easier she is the best hands down
Jasmine was very friendly and positive and made move in easy and seamless. Thank you!
Alex has been an amazing help! She’s always answering all my questions without hesitation. Storage is always clean
Alexandra made this experience amazing and easy to understand, such great customer service.The future is bright for this lady. May Alexandra keep prospering and keep up the good work 💪🏾
Jasmine was so helpful to me today, she walked me through every step thoroughly and made sure my experience was A1!! I do recommend!!
I loved this rental experience. The staff is so kind but specifically, Jasmine! Every time I needed to stay because of my work schedule, she was beyond empathetic and communicative. So grateful for her and the staff at this public storage location
Came in today just to get some information and ended up renting a unit thank to the manager Alexandra gave all the information i needed and showed me a a couple units that best fitted my needs not only was she very polite and professional but she guided me threw the whole process step by step and was very patient with me so i highly recommend you ask for her if you are thinking of renting a unit here she made my move in super easy and fast im very happy with the service she provided
Me encantó el servicio que tienen las señoritas son muy amables Alexandra y jasmine muchas gracias
Jasmine & Jairo helped us out so much! Great facility, friendly staff on call who made the stress of moving a little easier. Highly recommend.
Jasmine and Jairo were extremely helpful when I was vacating my unit and made the experience very smooth - thank you so much!
Jasmine who works at this public storage was so helpful. Her customer service was above and beyond superb. I won’t store my possessions at any other place because of her. Thank you so much Jasmine!!!
Alexandra is the best. She made my move easy and was super kind and friendly from the first phone conversation. She was very helpful to everyone. It is obvious she loves what she does!
Service was A1! Especially from Jasmine! She took care of me!
Alexandra is amazing and she gave us a great service
i came with my mother here and it was so much easier than i expected. Alexandra was so helpful and answered the question we had. Great customer service!
These guys/gals are great! Level headed with the most emotional movers solving problems like clockwork. Alexandra is especially helpful nicely checking with me that everything is alright, which it is. I’m a big FAN of her and people like that who make business a pleasure!!
Jasmine,Alexandra are so helpful. I appreciate
Jasmine was so helpful with getting me the right space I needed at a different location instead of having me running around she hooked me right up thank you
Jasmine was amazing to work with and so helpful. Patient and knowledgeable w all my questions and even helped me get my stuff in towards the day when everything was closing. She deserves a raise and endless wealth 🙏
Jasmine gave excellent service
Jasmine Kind, efficient and super courteous!
Jasmine was so helpful and friendly I was a lil hesitant at first but she made my experience worth every bit of it definitely come see Jasmine he is the go to person for public storage
Jasmine is THE BEST. So sweet, accommodating, helpful, and had great suggestions, She really knows her stuff! Whatever we needed we went to her and I know others have preferred her as well! This location had a terrible street issue with homeless but it is clear now I am so happy for the staff and the location now as well that they have a better workplace they deserve it!
Jasmine was wonderful… provide great customer service with a smile.
Jasmine was so patient with me and so helpful
Alexandra, was very helpful and prompted. She went out of her way to show us the storage space before even renting it. And she was very informative with us. Very good customer service.
Ms.Alexandra was a good help and I really appreciate her assistance. She was very helpful as well as respectful.
Brandy, Jasmine, and Alexandria were so helpful when helping me rent my storage unit. I reserved my unit over the phone and they spelled my name and my email wrong and I spelled it out for them, twice! Jasmine, brandy and Alexandria made sure all of my information was corrected and had a unit for me faster and more efficiently than over the phone.
Jasmine, Alexandria, and Brandi gave us great customer service. They were very helpful and kind.
Alexandra and Jasmine These beautiful ladies were so professional they really made my day okay
It was so good seeing Jasmine again and Victoria so helpful that's why I came back
Thank you Jasmine for everything!
You are awesome
The property manager Jasmine was super helpful and extremely friendly and relatable. I enjoyed the services offered and how informative she was.
THANK YOU ALEXANDRA YOU ARE THE BEST, SHE TOOK THE BEST CARE OF US. THANKS AGAIN MRS ALEXANDRA ✌️🙏💯
Thank you Alexandra for helping jasmine translate for us
Do not use public storage they CAN and WILL raise the rate of your rent at ANYTIME . horrible for anyone that is on a strict budget they have raised my rent 100 dollars. I've only been in the unit for 5 months... And after they have you in a lease the staff becomes DRAMATICALLY less helpful lol
Jasmine is an absolute rockstar!! She was extremely helpful throughout the entire process from start to finish. Her customer service skills are stellar. She really knows what she's doing and Public Storage is lucky to have her working for them. I want to thank Jasmine from the bottom of my heart for everything she did to help us during a difficult time. So thank you Jasmine!!
Jasmine went above and beyond to ensure the best customer service. She guided us through everything and it was seamless. This is a very safe and secure storage unit, there is security here making sure that the units are safe and secure. There were cameras everywhere and with the service we had it was amazing and felt very comfortable.
Jasmine was the most helpful and kind employee. 5 stars for her incredible help. Would highly recommend this place for anyone looking for affordable and reliable storage room.
All of the staff here is very helpful and kind! Thank you Alexandria for your Kind Professionalism!!
Eric and Jasmine were very and helpful and personable. Eric even helped to move some items in to my unit while my partner finished up signing us in to the unit. Great customer service
Eric and Jaz made signing up so easy! They’re super friendly and I was able to get my unit and out the door in like 15 minutes. My belongings are in good hands! 🙌
They raise the prices without giving enough notice and the LaCienega location is surrounded by homeless encampments, like SERIOUSLY!!! Black widows in my unit and I haven't been there that long.
I can say the staff is extremely nice, very professional. Jasmine is a gem!! Sometimes Public Storage will try to work with you on certain things.
We had an emergency this past weekend and Alexandra Mesa was God's sent help for me. She went above and beyond to make sure l had the right storage for my needs. She kept me well informed about the instructions on the lease and worked out our paper on time even though the system kept failing her. Alexandra is the definition of upstanding customer service!!!!
Muy satisfecha por haber encontrado este lugar para guardar mis cosas, sobre todo la atención que recibimos de parte de Alexandra Mesa fue espectacular 👌es una persona amable y que sabe explicar bien los detalles, las restricciones, lo que se debe hacer y los procedimientos necesarios.
Excelente atención al cliente de parte de ella.
Excellent service very pleased with ms.alexandra
Jasmine is the best customer service ever.
The staff is very polite and very helpful. The store Manager Jasmine is very professional and really caters to your storage and makes it her responsibility not to over sell you on space you may not need. I would recommend anyone to this specific facility if you need storage space this is the place to go.👍🏾💯
Needed to rent a couple units for a family member. The team here was helpful and efficient. Both the woman we purple highlights and the black woman w braids. Units were exactly what we needed. Can’t comment on upkeep bc we just moved in. Units were clean when we moved in. They have restrooms that customers can use. Rates are…not controlled by customer service so it is irrelevant to comment. It’s 2023 in non recession - recession capitalist America. If you come here expecting yesterdays rate it doesn’t exist.
If your objective is to find safe storage, you found it. Ppl have whole businesses stored here. Your grandpappy’s baseball cards will be fine, bro.
Welcome to LA if you complain about the unhoused please take an Econ workshop bc you’re probably the problem.
Alexandra was awesome ! She showed me two different units and helped me choose which was better for my situation. She really went above and beyond by helping get the exact unit I had seen during our tour. She answered all our questions and even though it was close to closing time she didn’t complain and answered everything with a smile ! Definitely recommend
Jasmine was so helpful with my space
Jasmine the manager at La Cienega the big one is great, the spaces are reasonable and big
Hi, I’m given a shout out to Tiara property manager and Mayra District manager for running this Clean and smell good and organized location. Thank you Ladies for looking out for me as a rental
Jasmine has provide great customer service helped me with the app and my space definitely recommend her services
Jasmine was truly amazing! She made my day so much better! She answered all of my questions and addressed all of my concerns. Bravo customer service!
I had the best experience here because of Jasmine!! She went above and beyond for us, answered all my calls in a timely manner, and her customer support was extraordinary. Since it was my first time using public storage she made sure I was well taken care of and well informed of everything. ⭐️100/10!! Will definitely come back here if I ever need to store anything and that’s thanks to how well Jasmine treated us 😁❤️
Emery was so helpful in getting my unit set up with the app as well
I would not trust leaving anything valuable at this location. I came to check on my things the weekend of New Year’s Eve and my lock had been cut off. My last two visits I arrived and found the staff had placed new locks on my unit without my permission. Each time my original lock looked like it had been tampered with. The staff at the front desk made me show ID to get into my unit on the second time. I’ve come twice to find my unit not in the condition I left it in. You should be in and out when you’re coming to get your belongings and you shouldn’t constantly be checking in with staff to get to your belongings and being inconvenienced after you’ve already driven out of your way to get to your belongings. All of my payments have been made on time, so I should never even have to deal with contact with staff. I added a picture of how my lock was cut off. I found the lock broken and lying on the inside of my unit and the staff made a note that my unit didn’t have a lock on it. I believe there are thieves working internally at this location. I lost track of time on 2/14/23 talking to my sick father in the hospital and the black female manager with a blue ponytail and gap in her teeth threatened to call the cops on me for trespassing. She interrupted me when I voiced concerns about my lock being cut off without me being notified first and she rolled her eyes when I told her I was talking. She is not professional at all.
It’s my first time renting out a storage unit. I was really happy with the customer service I got from Jasmine. She was Amazing! There was another Lady who was there who was training and I can tell Jasmine was teaching her and showing her all the proper procedures. They both had positive energy and were very welcoming. Thank you Again for helping me out today! :)
Whenever I come to the property I am always greeted with a big smile from Jasmine and Alexandra they have been the best hands down I look forward to seeing and them when I come to the property
I was helped by a professional. Her name is Alexandra. She made me feel welcome and was very knowledgeable. When I thanked her she told me I'm not alone and that this is a team effort. So thank you to her manager Jasmin who she says taught her everything she knows. They are easy to find and approachable. You can tell when people like what they do because it shows in their excellent customer service
Jasmine the Great & Queen Alexandra!!! Thanks to the gate keepers, sweetest duo of the land. Promotion please!!!! They opened up early just to accommodate, breakfast on me.
Jasmine was so helpful with getting my space set up even helped me with the app best manager hands down
When Jasmine arrived as our new facility manager, i noticed the positive changes to the location. A vast improvement in housekeeping, security measures electronically and foot patrol. Numerous times i have witnessed our manager clean various areas including the bathroom to an acceptable level. For years i have reported to management any issues with the property. The followup by Jasmine has always been satisfactory.
Jasmine brings above and beyond service to Public Storage. Her proactive efforts show how fortunate we are to have her run our facility.
Jasmin was very helpful. She explained everything and made this experience a great one.
I’ve been at public storage since Dec of 2021 when I first came there till now it’s like a completely different storage now the grounds are clean and the restroom was so filthy and bad with order to be he point that you couldn’t even use it today it’s not the same I actually went to the office my last trip there and commended them on how clean it was especially the restrooms thank u so much for changing management who ever u have now is doing a wonderful job they are to be appreciated
I Came to look for a storage and jasmin was a very good at assisting me with show me how things work around here she is the best highly recommend
Jasmine was super nice and helpful. Everything was smooth using this facility.
Sweetest employees. They were so helpful and accommodating! Especially Jazmine, she helped with a lot with my storage info.
Jasmine Jesus Alexandra were so helpful in getting my space set up
Jasmine is the best! Not only is she always professional, but she goes above and beyond to make sure her customers are taken care of. She helped me out a lot during the few months I rented my space...and always with a smile and pleasant attitude. Jasmine rocks and deserves only good! Thank you, God bless and Happy Holidays!
This is an incredible property. The help I received from Jasmine and Alexandria was phenomenal. The staff there is very helpful and accommodating. I came in with a variety of concerns and they address them all. Making sure I got the right size space for all my things. They helped me with registration so that I didn’t have to do it by myself online. The best experience thus far.
Jasmine and Alexandra were fantastic and super helpful
Great experience with Jasmine. Went above and beyond. Nice facility and big space. Highly recommend
Amazing service from Jasmine as we checked in, really helped us out!
I was never treated as nicely as I was by Ms. Jasmine, who was wonderful. In ever aspect of my rental agreement. I highly recommend Ms. Jasmine as my next endeavor with public storage.
Jasmine was so helpful with getting my space together helped me save money and got me close to the elevator would definitely recommend coming to see Jasmine. Great Experience! ❤
Its a nice place to rent for reasonable prices. It was better when the gate access was a bit earlier than office time because you might want to start handling business and putting stuff in storage early or might need to remove things early.
Jasmine was helpful with my nice best customer service hands down
Jasmine was absolutely amazing. She helped me move out and made sure I was overcharged. Great customer service, super friendly and helpful.
Jasmine was so wonderful with helping me get my space set up pay in advance and also at a parking space so my moving experience would be a lot smoother I would recommend this location to all of my friends they must come and see Jasmine
Jasmine was so helpful with getting all my accounts setup to where they were all in my name
Thank you
Jasmine was very helpful I recommend this place
Jasmine is the best.. super nice.. super friendly & easy to work with appreciate your help 100% with something so simple but you made the experience much better!
Jasmine jada and Mark are the best in public storage
Jasmine is by far my most favorite employee I have had the pleasure of dealing with in my past 20 or so years of renting with public storage! On many occasions she has been beyond helpful and accommodating in sticky or tough situations. Today I called with an issue and left a callback voice-mail, and she did the research and extra steps to fix my problem before she even called me back. Before I even got to tell her what the problem was! I am blown away! Amazing, amazing customer service. Give that girl a raise! 👊
Jasmine is on her job she really cares about helping customers out
Jasmine gave me everything I needed and taught me so much my old storage never even mentioned. I was late and she still hooked me up, she saved a dolly and everything! Thank you so much fr!
Jasmine was wonderful not does she take my payments on time but she helped me set up the mobile app so I don’t have to get out my car wonderful customer service BEST WORKER PUBLIC STORAGE HAS
Even at two different property's Jasmine and Debra is so amazing they help me with everything I was so happy they get an A+ if I could give them a grade higher it would be A+++
Facilities are nice and clean, elevators are big enough to handle large furniture, and the property seems very secure. There's a homeless encampment down on the corner but they don't seem to bother anyone. They have flatbeds that you can borrow that make it easier to wheel your stuff from the parking lot to your unit. The staff is also very helpful. There are no waste bins, so if you need to throw stuff away, you'll need to take your trash somewhere else. That's understandable, I could see where they wouldn't want to handle so much trash.
I have two main complaints. First, the weekend hours are a little too short. Most people move on the weekends, so it would be nice if the units were accessible later on weekends. If you are already inside the gates, though, you can stay as long as you need. You just can't go out and come back in after closing.
Second, the rent goes up quite a bit each year, it seems like more than the rent for living accommodations. When I first rented my unit back in 2013, I was paying $138 for a 10x10 on the second floor. This year (2022), I got a notice saying my rent was going up 20% to $417, so my rent has tripled in the past 9 years. And this was after my rent went up 28% six months ago. I had to call to find out why my rent was going up twice in six months (before this, they were just raising rents once a year) and they agreed to hold off on the current rent increase for another six months. But still, it's crazy how they don't seem to value their long term renters who are providing them with a steady source of revenue. I think I'll look around for another storage place so I can start off again with lower rent.
This Public Storage had great rates for the area, and the check-in and check-out process was extremely easy. Jasmine is extremely friendly and helpful!!
We rented a storage there very quickly and Jasmine and Mark have been outstanding. Highly recommend this location.
Jazmine was great she made this a very easy experience
Jasmine has been a lifesaver in helping navigate an unanticipated move we had to make when another storage unit facility closed and forced us to relocate, AND helping smooth out administrative issues I had with a business account. I have never experienced such thorough helpfulness, willingness, and kindness at Public Storage (or really from any place I've had to work with as an office manager). It will be hard for me to consider renting at any other facility moving forward (I don't see myself ever wanting to). Thank you, Jasmine, and the incredible team at this location! Looking forward to continued membership.
I went to help with my frying for some stuff in storage the young lady who works there have great customer service she deserve a bonus Mr jw
Always safe & clean facility. Wish their rates were better after 15 years of Loyalty, company should take that into consideration hopefully???
Jasmine gave me wonderful customer service helped me get my rent lowered your lucky to have her
Jasmine is an outstanding property manager she provided me with excellent customer service she’s very knowledgeable about her job and she is pleasant with a bubbly personality and she takes care of the customers she’s an outstanding employee Any customer will be satisfied with Jasmine’s services and I will be more than happy to recommend all my friends and family to this Public Storage.
Very nice customer service like always, really well taken care of, Emmanuel was great
Maritza has great customer service. Very helpful. Well communication skill. Thank you!
Maritza and Mark were Awesome!!! They both assisted me with my needs! Public storage needs more employees like them
Maritza … great customer service.
Maritza and Mark were amazing!!!! Thank you for your great customer service
Justine help me up to set up the mobile app she was so nice to help me up thank you for having a good employee like jasmine
Got a late fee charge and bad check charge even though I’ve had auto pay for over a year and never had a problem till now and prices kept going up but Marissa was very kind and helped me out a lot
The hours are inconvenient for me, I can only go on Saturdays and Sundays because during the week they are just about closed by the time I get there after work.
Patrice is always so helpful great place to store thanks for being great
Thank you Jasmin for helpinge out. She assist me into lowering my rent. She's friendly and and very very helpful. Will continue to use this location on La Cienega and Century. Very happy with your service thank you so much. Happy customer 😊
Jasmine and Daisy are professional, efficient and friendly!! They went the extra mile to make sure I received the best deal on a unit!! Happy customer! Thank you!
Despite being Sunday I had a great experience today at this location, 10100 S La Cienaga Blvd, and it was all because of Jamin. She is knowledgeable about the business, cordial, very helpful, patient, and she does all that with a smile. Thank you Jasmin!
Jasmine and Daisy were great thank you
Muchas gracias a Daisy and jasmine.
Jasmine was amazing! She was so kind and helpful and honestly made my experience at Public Storage the best it could be :) I will happily continue using their services and hope to continue working with Jasmine for my storage needs!
I've had a wonderful experience with this storage unit thus far! Employee Patrice has been super nice and saved me from spending $100/month when I thought the storage unit I requested may have been to small. She visited the unit with me and looked at my things and assured me they would fit. Very thoughtful woman and I appreciate it a lot!
Customer service super great. Great team I really appreciate the service. Thank you.Patrice.
Jasmine and Daisy came through in a CLUTCH!! Me and my brother got to the gate just past closing time and thanks to them we were able to retrieve his suitcase so he could catch his flight. We appreciate y’all so much cuz that could’ve been a tiny disaster, lol. They need a raise!
Thanks to Patrice and Emmanuel for the great service they got everything in order for to move my items into storage Great customer service keep up the good work you guys I will recommend this Public Storage to everyone I know
I have been with them for more than a year, the staff is very friendly, especially DEASY for his attention
Caro pero me gusto la atención y la seguridad
Greetings, I would like to take this opportunity to give an over due, "Thank You" to Mark G. His warmth and professionalism is exemplary. We so appreciate his work ethic and integrity. Thanks again Mark from the folks at Beyond o2 Alkaline water House, Santa Monica, California
Peace and Abundant Blessings!!!🐬💦💦💦
The people who work there are rude and nosy.had My storage unit broken in to, pretty sure it was an inside job. When filing the police report to the sheriff told me that place was notorious for theft. The homeless camp on the east side of the building doesn't help either.
Muy feliz con el servicio que me dio Jasmine, si necesitan ayuda con un espacio por favor llame a ella! 🤍✨
Yo estaba bien perdido, y no sabia que hacer para rental un espacio Jasmine me ayudo y tambien me dio la direccion para llegar a la tienda! Que dios la vendiga!
If you’re looking for professional, fast and great service I highly recommend this place. Jasmine handle everything for me!
I went in to handle a few matters and Jasmine was so helpful! So patient and took matters into her own hands. Great organization, highly recommend!
Jasmine was great, no complaints
Good Customer service. New Manager is very people oriented
Marl and Maritza were extremely friendly and informative. Guided me through site access and explained app features. 👍🏻👍🏻
Thank you again Tiara, you rock!!
Thank you very for your great customer service Isaac and Maritza. I will definitely recommend this storage facility. Very easy process to get a unit.
Maritza abs Daisy were a great help. Marita helped me download the APP and showed me how to used it. She is a big help thank you again
The staff here was very helpful
Amanda and Maritza were amazing and they both deserve a raise for their outstanding work
Mark was very helpful he got me a good storage very friendly and knowledgeable. This storage is really good thank you for your help Mark!
Mark was amazing with me abd my mom
He help me the most I will recommend your business to all my friends
Thank you you are the best
Maritza is the best she helped me my issue.
Mark and Isaac were great and excellent customer service.