Public Storage Self-Storage Units at 17952 Gothard Street, Huntington Beach, CA

On move in day, Managing lady was rude, classless and uneducated! Uncertain, how PS could hire such unprofessional individual…Glad, we don’t come home to such person!

Anabel helped me, very efficient and helpful. Very clean property, highly recommended.

Anabel was really nice she help me get the perfect and right storage I needed I am very satisfied and happy I made this decision I am a happy customer . I would most definitely recommend this facility to people family and friends! Thank you !

The property manager, Anabel, was great! Great customer service and very professional. She was extremely knowledgeable, and able to answer all of my questions. I also noticed that the property was well maintained and spotless. I highly recommend this location for your storage needs.

Public Storage on Gothard has such a helpful employee named Tammy, she is always on time and the Facility is very clean, any questions you can ask her always. God Bless all during the Holiday Season.

Great place and very nice help by Tammie! She will help you out carefully on the spot!!

I started renting a storage unit from Public Storage around May/June of 2023. They promoted a 10x10' unit for $210 a month. Their were other storage companies in the area with much better hours of operation but were priced at ~$310. 60 or 90 days after I started renting they bumped me to $320 a 52% increase due to market adjustments. Obviously that is frustrating. When I received my bill this month they bumped it again to $404. This place takes advantage of you once you have your stuff moved in. In hind-site, I should have gone with one of the competitors. PS- I was rushing from work to grab something out of my unit because the hours of operation suck. I got there with 10 minutes to closing. When I went to leave at 6:02. The Public Storage team member gave me a hard time and said that she wouldn't let me in again... This place is awful.

If you rent here, you will have your unit rental fees increased by 30% or more about every 6 months. We started renting at this location about 2 years ago in the amount of $110. Our current rental price is now over $300 a month now. We actually would recommend renting out a private space with someone, as at this rate your unit rental would cost the same as renting entire private room for yourself, and you would be able to access your space 24 hours a day. This location has shortened the access times due to "Covid" and has raised the rental fees substantially. As with all the Public Storage Google reviews, take them with a grain of salt, as they have a huge operation of creating fake Google accounts, and management uses these accounts to leave themselves skewed 5 star ratings.

Annabel, was very informative and helpful. Made it a much easier experience. Thanks, Kim

Anabel did a great job in finding me perfect storage unit. The customer service was really good it was quick and simple. The location is really nice and the place looks very well maintained.

Anabel, at public storage, was an Angel. I had a lot of questions, and needed explanations on how the business works. She was patience and kind, helping me with alternatives, storage sizes. Walked me thru all parts to complete. Nice , happy feeling to get the right size, right time, right customer service.

Annabelle provided top notch service and went above and beyond in order to secure a large enough storage facility under urgent circumstances.

was in need of some storage space. I came here the first time to get my first storage unit and Annabel made it very seamless for me! The entire process was quick and easy and I love how I handled this in such a timely manner. I needed more space so I came to this location again. This time, there was some technical complications, however, Annabel went above and beyond to help solve the issues. Thank you for going the extra mile Annabel! I highly recommend this place, staff is amazing and knowledgeable and they actually care, storage space is a safe. Overall, I would give this place a 10/10! Special thanks to Annabel! Thank you for being so effective and punctual with helping me on the spot and most importantly, thank you for putting yourself in my shoes! 10 stars!

Nice safe location, Anabel was very pleasant & made me feel very comfortable with my decision to rent a space their.

You can’t access your stuff unless it’s between 9:30am and 6 pm, pretty ridiculous

Security Public Storage is Awesome!!! It’s really easy access to get a cart, and it’s really clean anywhere you’re at in the facility. Love the Security Public Storage in Huntington Beach. The Mgr’s Paul & Gail King and their staff were so wonderful!!!

Anna Bell did a great job signing me up for my storage unit. She was very nice and courteous.

Anabel gives great customer service. She made sure to follow up with my reservation and made sure to come in before it expired. Would highly recommend.

My experience was totally positive because I had a representative, that had heart and empathy, and actually cared about me saving money. Her customer service was beyond that extra mile and I think a raise and a promotion is in order. Mariah has the empathy needed in this business. An asset to this company's site! Thank you Mariah and thank you Tammy too!

This is to confirm that Anabel at the 17952 Gothard facility is an outstanding employee. She was pleasant, knowledgeable, and professional in meeting my needs for storage space. I am very grateful for her assistance this afternoon.

ANABEL WAS VERY PROFESSIONAL AND PROVIDED ME WITH AMAZING CUSTOMER SERVICE WHILE DOING MY RENTAL. I HIGHLY RECOMMEND THIS PLACE BECAUSE OF HER!!

Anabel is so very helpful!!!! She deserves a raise!!!!

Great experience at public storage, good location and easy access. Leyla was incredibly helpful and knowledgeable and was a great help to us. Was smooth to get setup and moved in, she was very kind and answered all of our questions. Have other family members that have been with PS for years and it has been a good experience with no problems. Gate access is a breeze with the app. Highly recommended.

Leyla good customer service nice and fast service

Leyla, good customer service- fast and easy to set up.

Leyla is great with helping customers always a pleasure. Recommend. Thank you.

Had a really great experience renting my unit. But on the move in day, I never got a text message with the information. There was nobody at the office despite being there during office hours. Nobody answered the phone and there’s no way for me to get into my storage unit because the door code was never sent to me. I’ve called at least 5 times and left several messages. No response at all. There’s nobody at the office. I am disappointed that I paid for a move in date where I can’t actually move in.

Clean, quiet. Secure.

Thanks for all help. Place is very good !!!

This is just a warning from an actual customer. We know you all need storage, and there are few choices, but everything you hear about Public Storage and their price gauging is accurate. They will always use the excuse of market price, but there is no such thing. It is just how much Public Storage wants to rip you off, thinking you will be too lazy to move to another storage facility. Luckily, we only have a little storage and move to other locations whenever they jack up the price. In addition, I do not believe most of their 5-star reviews are on Google. They petition to remove honest reviews and have thousands of fake Gmail accounts leaving fake 5-star reviews on all their properties. We actually took the time to log all their reviews on all their local properties, and it found out that most accounts are ghost accounts leaving timed 5-star reviews. Interesting how all their properties have 5-star rankings. Their corporate narcissism is so obvious, lol.

This place is in a great location. It is very clean and Ana Bel is very curtious and helpful. I would recommend this facility to any of my friends. Best regards

Great customer service and friendly, helpful staffs!

Thanks Claudia for all your help. You made renting the storage very easy

Great service I highly recommend this public storage, Claudia was pleasant professional & knowledgable I was able to rent a storage unit with ease. Thank you Claudia & Public Storage

Layla & Ambrosio are both Super 5 Stars***** They worked patiently with excellent communication to ensure my 88 year old Mom got the most extremely low rate I imagined.

Good service low price and easy to use

This is the worst facility i have ever encountered and it is 99.9% due to their drill sergeant of a manager. When we first moved in she yelled at my minor child, she stalked us and our time to move in, and she has been rude and unprofessional in every encounter i have had with her. She is not professional and she lacks empathy and the customer service of helping people to be in this business.

This is the worst facility i have ever encountered and it is 99.9% due to their drill sergeant of a manager. When we first moved in she yelled at my minor child, she stalked us and our time to move in, and she has been rude and unprofessional in every encounter i have had with her. She is not professional and she lacks empathy and the customer service of helping people to be in this business. Seems like experience with the manager is a trend here.

Most effective and experienced as well as polite with great customer service skills

Excellent service with Anabel always taking my payments and answering questions. Thank you.

The people that work here are really rude they don't spend time talking to you they're never there and they don't answer the phones

Anabel has been such an amazing help during the time I rented here. Would highly recommend.

Anabel is great. Friendly and knowledgeable. Recommend.

Employee Claudia was exceptional in making me feel welcomed in my choice of this particular Public Storage facility!! She was friendly and very helpful........

Annabel helped me AGAIN today. She was amazing in all the ways that are so important for a good customer care relationship. She’s knowledgeable, patient, & does it all with a smile & friendly attitude.

Anabel was really helpful today she answered all my questions and helped me out making my payments really recommend that place 😜😜👍👍

Anabel me dió un buen cérvico 👌

Anabel is super helpful, always available to help and super responsive!

Clean

Annabel was a wonderful help. Professional, friendly, efficient and knowledgeable.

Claudia and Annabelle were very helpful with selecting and processing my new unit. Thanks!!!!

Been here several year Anabel is always helpful. Recommend

Ambrosio did a great job helping me today, super informative, really patient and super friendly 👍 thank you!

Not sure how their google rating is so high - look at yelp not the same…. AWFUL service. They have terrible hours from the get go- and then when you do go in at the opening times the doors are still unlocked and you can’t get any up and out for quite some time to open it. Today the manager on-site was “off” even though she was still onsite and they didn’t have anyone around to open. We had to call management and someone finally drove over to let us in 40 minutes after opening/ me waiting outside. And this isn’t the first, or second time I’ve tried to get in at opening and it took forever to get doors unlocked. They have also raised my rates HIGHER than what is offered online and over a 10% raise. Which, if there was good service I probably wouldn’t mind. If you are looking to rent here just know you won’t get into storage on time at opening - ever, awful management, and prices will raise insane amounts.

Clean facility for the most part. Manager Lives on site which is Typically a good thing but in this case I feel every time I arrive when the gates are accessible 9:30am - 6:00pm which Is unreasonable we still have to wait another 20 minutes for her to unlock the actual buildings to gain access. This place is definitely pricey for what they offer which again isn’t much. I would look somewhere else. Attitude in dealing with on-site management is also negative I haven’t had a good experience as of yet!

Ambrosio helped me with check in and was very helpful!

Unfortunately, this location has extremely limited hours, unlike other storage facilities. Despite on time payment for an empty storage unit for almost two months, difficulty finding enough people to help, a truck with an appropriate lift gate, and driving from Big Bear to Huntington Beach with a broken leg, the compassion level for this location was clearly lacking. We left 40 minutes late, offered to compensate the manager, but this was refused. Perhaps some flexibility needs to be considered, or expansion of gate hours like other facilities.

I had a really good positive experience at public storage. Desmond did a really good job showing me several different storage units. I highly recommend public storage Huntington Beach Bolsa ave.

Shy Annabel was very helpful. She went above and beyond the call of duty. Thank you Annabel & thank you Public Storage

Although the on-hand staff is probably excellent, I had to deal with a call center, and it was awful. I had the exact location and size I wanted already, but she wanted to sell me something else, and it was like pulling teeth to get a quote on what I needed, where I needed it. I eventually had to hang up on her. If someone from the actual Gothard St place wanted to reach out, I'd be very happy to work directly with them.