Public Storage Self-Storage Units at 4880 W Rosecrans Ave, Hawthorne, CA

Great service thank you Carmen

This place has horrible people that seem to have been working for this company for a long time. Carmen is specifically a very rude and inappropriate woman who takes advantage of her position and will make sure she has pushed people outside of normal and fair situations. Personally I'm not sure if she does things legally due to the fact that she tried to deny me and my husband access to our unit yet after I contacted corporate she changed it to accessable for move out. She clearly doesn't have any moral boundaries or if you try to speak to her will become completely comfortable with being there to make your time hard there by being unfair and inappropriate. I've never had a worse experience than this one with a storage unit place. I don't think she has the right to tell me I can't move my stuff out with just my vehicle and only with a moving truck 🚛 yet she still did so. Extremely disappointed.

Alejandra has the best attitude and very helpful. She went above and beyond to make my wife and I feel comfortable with using Public Storage

I have a storage here and I can say this property was clean and well kept. Alejandra was much help and very nice. Will be back

Tuve una experiencia increíble con esta empresa gracias a Alejandra! El servicio al cliente fue de primera categoría.

Alejandra is very kind and helpful highly recommend. What a great experience!

The ladies and the gentleman who is ocassionally there are great always being of service the upkeep is A1 i always see them running back and forth making sure everything is clean and secure Miss Carmen is the best always answering any and all questions even suggests how I can save money you are all great people thank you

Alejandra, Carmen, Daisy are the best! Very clean facility-

I've rented a storage unit here for a few months, and the units are fine. The facility is relatively clean, and despite the occasional hiccup (broken door, broken gate, broken elevator, etc), things generally get fixed reasonably fast. Unfortunately, the staff is extremely rude and multiple members of their staff have gone out of their way to harass me, and this has occurred more than once. A few months ago, one of the staff members approached me while I was parked in a delineated parking space inside the access-controlled area past the gate (there are about 40 parking spots, and only about three to eight are in use at any given time). This staffer told me that I could not park my vehicle there. I took a look at the parking space and commented that it was clearly a delineated parking space for customers and didn't have a 'No Parking' sign or any orange cones, or anything that might indicate that customers couldn't park  there. I gave this employee an opportunity to explain themselves and perhaps explain why they would ask customers not to park in this particular parking spot. The employee didn't have an answer, could not provide any reasoning as to why customers shouldn't park in that particular parking spot, and flipped out and started screaming, which made me feel very uncomfortable and afraid for my physical safety. This employee had clearly mentally snapped and was a risk to others. I had to resort to filming my encounter with this psycho employee because I was concerned that they might physically attack me. I assumed they would deescalate the situation and walk away, but they did the opposite, and they actually physically approached me a second time, rather than walk away and leave me alone. This employee had no reason to approach me in the first place, as I was parked in a proper parking spot, I wasn't blocking the doors or the loading dock area, etc. Today, I had another bad experience, this time (at least initially) with a different employee. This second employee approached me while I was reorganizing some items in my storage unit and told me that I should be loading this into, or out of, my storage unit at all times, so by omission, they were trying to tell me that being in one's storage unit and reorganizing one's own items was NOT PERMITTED. I explained that I hadn't seen anything in the lease that said I could not be in my storage unit during open hours to reorganize my belongings, and I further stated that I had, in fact, brought some things into my storage unit and was planning on bringing some things out when I left, but this second employee continued to imply that I was doing something wrong. I informed her that I was not breaking any of the terms and conditions of the lease that I had signed with Public Storage, and that as a result, I hadn't done anything wrong, and that she had made a mistake in approaching me, warning me, and that her behavior constitutes harassment, and was unacceptable. She shrugged and left. I came back in to the office 10 minutes later to get clarification about this alleged violation, and the psycho employee #1, who I had a frightening encounter with a few months ago, was also in the office this time. I asked some question about the alleged violation, the second employee said that it wasn't her complaining about me being at my storage unit to reorganize my belongings, but rather that it was her district manager who had made a mention of it, and that they had instructed her to speak to me about it and tell me that I was not permitted to be in my storage unit during open hours unless I was actively loading or unloading things from my car. I explained to her that this prohibition was not anywhere to be seen in the lease that I signed with Public Storage, and that as a result, it wasn't real and was unenforceable. Their staff said that their district manager would get in touch with me. Anyways, I'm done with this joke of a business. Their employees can't seem to stop harassing their customers over absolute nothing-burgers.

Very helpful. I couldn't get in the gate, but the customer service rep came out and helped me.

Las muchachas Alejandra y Daecey son muy amables, gracias por su ayuda con mi primer unidad!

Carmen at the Rosecrans branch was so helpful. Thank you so much. You deserve 100 stars

Carmen has became family!! She always helps us with a smile when I come in to make a payment from another location. She has literally helped us afford our rent. Carmen you are the best in this industry and we cannot thank you enough for everything you have done to help us! A Million stars if I could. Thank you again! Blessings

Great place staff is friendly

Carmen was very cheerful and helpful with the move in process! Got us set up with a great unit with easy access! Definitely recommend this location! Very clean and very new!

Best service! Thank you Carmen

Great service-clean facility

Alejandra at Public Storage is amazing! She’s always smiling and super helpful. You can tell she’s on top of everything, running back and forth trying to help everyone as much as she can. She really takes the time to make sure you’re taken care of, even when it’s busy. If you come here, ask for Alejandra—she’s the best!

I had such a great experience at Public Storage thanks to Alejandra! I was having trouble figuring some things out, and she really took time out of her day to help me. She explained everything clearly and made sure I understood. Alejandra was incredibly helpful, patient, and treated me very well. I highly recommend coming here because of the excellent service she provided!

Alejandra great service

Renting process was easy. Location is clean. But if you need help for whatever reason then make sure you have time to waste. If you need a cart bring your own. 3 times on 3 different days I needed someone to come unlock one of the cart so I could use one. 1st time, I waited 15 minutes and gave up. 2nd time it took 5 minutes. (They don't actually use the intercom they just show up) 3rd time is today and I have been waiting for 40 minutes. No one showed up. No answer at the intercom saying they couldn't come just plain nothing. If you can't come to unlock the carts figure out a better way to manage the carts.

Very well kept and nice environment for putting your belongings Cheryl and daisy were very sweet and very informative. They took care of all my needs and were very respectful and helpful.

Daisy is so awesome! She was so polite and patient even when I had 1000 questions right before office was about to close. Facility is clean and feels safe. Would Definitely recommend this place for your storage needs.

Carmen is great!

Very clean location and very helpful staff . Daecey was very professional and helpful

Very clean location, Daecey is such an awesome employee she met my expectations by showing me and explaining everything without rushing and taking her time. I really appreciate her patience.

This Location Is The Cleanest & With Great Customer Service 😊 I Am Really Appreciative Of Daecey , She Always Has Great Customer Service & Always Has A Bright Positive Smile On Her Face . She Went Above Expectations On My Visit , Very Please 😁 Definitely Recommend This Location

Super helpful! Quick and easy process this was my first time getting a storage and they helped me so simply. Thanks!

🌟🌟🌟🌟🌟 I recently had to downsize my larger unit to a smaller unit. The customer service representative was very thorough and made it painless to transfer. She gave great details on what to do.(I will get her name) I appreciate her service and professional demeanor. My nephew was also a great help with organizing my personal items. He did an awesome job. Ms. Michelle M. Crawford

Amazing customer service from Carmen! Would definitely recommend this establishment. Also, very well kept!

The staff were so helpful and kind, especially when I realized I needed a larger space.

Daisy was super helpful and even stayed a few minutes after hours to show me the best ways to access my unit.

Daizy y Carmen .muy amables

Neat and well tidy facility. Very good ambience too. I was lucky to meet one of their friendly staff by the name Daecey who was very helpful. Highly recommended.

Carmen has always been super helpful!! Love this storage definitely would recommend!!

A Big Shout out that’s Totally deserved for Supervisor in charge Ms. Carmen. Not Only does she patiently clearly explains all questions you can think of, but she does this in a way that shows she cares. Definitely NEED more like her. Public Storage should be proud to have her on their team. WOW!! Can’t say enough.

This storage facility knows how to reward loyal customers. Special thanks to Daisy, she was very helpful. Great customer service!!!

Amazing customer service! Daecey is phenomenal!

Nice clean facility, thank you Daecey very helpful & nice.

Love the clean facility, Daecey is very nice and helpful always great attitude!

Gracias Carmen por toda su ayuda siempre muy amable.

Buen servicing Carmen

Excellent service from Carmen

First off , The storage facility is very well kept . Very clean. When i first arrived i was greeted by Lydia. She was so nice and helpful . I had so many questions on which unit size i should purchase .She walked me through explaining and showing me the units and i was able to decide on the perfect size. Thank you for your patience with me Lydia i appreciate it .

Though my storage unit is at another location near me, I usually travel to this location to pay my rent. It's a very nice and clean location. The staff are courteous and very helpful. Carmen is the best! She actually remembers my name and can direct the other staff on how to pull up my info. I'd love to move to this location, probably after selling off most of the large furniture and other stuff. After which I can downsize to a much smaller affordable unit.

Great service thank you Carmen

Representative was amazing great assistance thank you

It was my first time renting a storage so I was unsure about how it all worked. I was confused but the worker there named Isabel guided me since I was lost. I was able to get my storage and load all my belongings same day. I recommend anyone else who needs to store their extra belongings here it was so simple and stress free due to how helpful the management is.

AVOID THIS PUBLIC STORAGE! While I’ve generally had great experiences with Public Storage, this one falls short. — Safety: Safety can be a concern, especially after 7 PM, due to suspicious individuals near the storage gate. While a code or your phone is required to access the main gate, it's important to be cautious as anyone can follow you inside. Consider visiting during daylight hours or with a companion for added security. — Access Concerns: Accessing your storage unit at this location can be frustrating. The sliding doors are sometimes locked from the inside during morning hours (6-9:30 AM) and evening hours (6-9 PM), which can leave you unable to reach your belongings. The is a failure of the staff to inspect the doors. This inconsistency is a major inconvenience, and it's worsened by the fact that there's no staff assistance until 9:30 AM. It's important to note that addressing this issue with the front office can be challenging, as the manager, Carmen, often avoids taking responsibility. While the majority of the staff is friendly and helpful, there is considerable room for improvement in the facility's overall management. — Trolley Accessibility: No trolley access from 6 AM to 9:30 AM and 6 PM to 9 PM. Getting hold of a trolley at this facility can be an unnecessarily complex task. To use a trolley during their business hours (9:30 AM to 6 PM), you must present your ID at the front desk. Accessing the office poses a challenge, requiring navigation through a hallway and inputting a door code. Frustration arises when the provided code fails, creating an unexpected obstacle in moving belongings. This unnecessarily complicates an otherwise straightforward storage process. Improving trolley access during all hours would enhance overall customer satisfaction.

The store was very clean the people are very nice. carmen was very helpful with helping me rent a storage unit online.She has excellent customer service skills.

Thank you sooo much Cynthia as I was trying to make sure he couldn't get his bike out.

The office manager, Cynthia was a great help and making this moving transition a little bit easier 🙏

Very clean facility very good customer Service and the employees are very helpful

Carmen y Erick, muy amables. Carmen, me ayudo en todo el proceso! Muy lindas personas!

Super happy with my experience here! Carmen was wonderful and so helpful!!

Great customer service and great management overall (: 10/10

Cynthia & Carmen were so efficient and amazing!

I just got the best customer service from Eric and Carmen,here in Hawthorne location and I’m extremely excited and just love my Customer Service. I think they deserve a raise. They’ve been here a long time and have always been professional and helpful!! Good people representing this company and that’s why I keep coming back. Thank you. Kim ‘acomfort’Taylor

Muy bien servicio gracias Carmen

This storage facility offered great service. It was quick and easy to get a unit. The staff were very helpful and friendly. I was helped by Carmen. She heard me out about my situation and got me a unit the same day. Upon arrival, she greeted me, showed me the unit I got and the rest is history. Happy customer till this day.

Buen servicios

I have had such a great experience at this public storage location. Carmen has been so helpful, professional and efficient. She worked with me to set up an appointment for me to get my storage unit lined up and and was promptly waiting for me. She has been so kind and accommodating. Carmen is great and I feel lucky to get this kind of customer service.

This is a great public storage! I just had a little issue that I needed to speak with someone there about. Luckily I was able to speak with Eric and Cynthia who both helped me with my current issue and also went above and beyond to help me moving forward. Thank you both! I really appreciate it!

I don't even know where to start. My biggest frustration is they don't answer the phone or return phone calls when you leave a voicemails. Property manager rudely told me they are not just in the office, they are around the facility doing other things, and that voicemails are returned in 72 hours and that No company ever returns phone calls back in 24 hours. To me it sounds they are disorganized. Voicemails in companies I've worked in are checked daily. when you come in the Morning, after lunch, and before end of day. It is something vital to do do to keep a company going to keep customers informed and happy. I would never rent anything from any company that it's a hassle to get a hold of to answer a few questions. So if you are like me and like clear and reachable communication then do not rent from here. Maybe try the storage facility in Gardena have excellent customer service.

Carmen is very good great at what she does. She is always willing to help me out even if my bill is late she is always very informative and professional. Great facility and clean!!!!

Jennifer was great helping. Thx

Carmen and team are great facility is the cleanest in the area.

Exceptional service from Carmen. Thank you

The staff is professional, and kind.

Thank you Carmen for the help you give

Dan buen servicio

I didn’t get her name but truly friendly and kind.

Jennifer the Property Manger is professional friendly and courteous. Excellent service

Milly was fabulous! She was trying to find some paperwork for me and she kept looking and kept looking. She finally found it! Persistence!

Great service clean place

Clean facility amazing workers that are here to truly serve you! Thank you

business uses deceptive pricing to jack up the rent after your first couple months. they make you rate them right away

Nayely was super helpful giving me directions and helping me navigate through the location since it was my first time. She was super patient and made sure I knew how to use the app and access code. Thank you!

Wonderful Service & Very Pleasant Staff especially Carmen

I rented a unit, but got too spooked when I had to go through all the access gates and up an elevator to the second floor and down eerie corridors to my unit. It felt so quiet and spooky — and one sort of odd person passed me and he was fine, but just felt like there would be no one to protect me if I was up there alone. It’s a pretty clean facility and great front desk. I don’t know, just wish there were staff available on each floor or at the elevators to make you feel safer.

they will up charge you depending on the month go to a local storage unit i paid 141 first month by the 5th month it jumped to 332 not worth it

Great service very well kept

Carmen nos brindo una excelente y buena atención, es muy amable y respetuosa, 100 % recomendable, vengan y pregunten por carmen, ella les ayudará con mucho gusto 👌🏻.

The best part of this place was Patty in the front office. She was really nice and helpful and I give her 6 out of 5 stars. However, the recent 22% rate hike wasn't cool and certainly potential renters should be cautious. It's hit or miss whether the office is open during business hours, which is really bad if you need the little push carts to move items. Not allowing 2nd floor renters to use the hallway on the first floor that connects the lobby to the storage units is really weird. They say it's for security but don't really explain what that means.

Great facility with great people. 👍

Jeaneffer and Patty were so great! The facility is very clean and secure. Thank you Carmen Jeaneffer and Patty!!! 6 star

Carmen was very helpful and courteous in assisting me with an issue with my unit! This location is always very clean and organized!

This location is very disappointing! They NEVER CLEAN OUTSIDE or INSIDE! I see the SAME trash from a week ago as I return. The inside floors are ALWAYS DUSTY! Clearly the manger for this site is UNPROFESSIONAL & allows employees to do absolutely NOTHING! Bathroom never has SOAP, toilet seat covers or toilet paper! I have seen broken glass as well as harmful materials in the parking lot where our kids have to walk through & tires can be flattened. The only consistency they have is RAISING RENT! You’ve been warned! If you want clean & professional look for others spots! Very disappointing! I will say the employees are not rude or anything, just seem careless!

Joseph Pinoke was very helpful. He helped me with all my qualifications about public storage

Gracias Carmen por su ayuda...lugar siempre muy limpio y amable

Great service , great customer service Cynthia and Carmen really helped me out ALOT at first I’m changing my review because they threw out my baby stuff because I didn’t answer the phone and didn’t have no right to get rid of my stuff.

Great . Service . Thank you Carmen very clean facilty

Worst storage ever, they over charge you. Then when I wanted to get my stuff out all the carts were locked and I had to carry everything 1 by 1. She knew I was coming from Moreno Valley I had just spoke with her and asked about it being open. She is very rude and something about my debit card. I felt it was racist. This is not the last time they will be hearing from me….

Muy Buena

clean facilities and amazing service, I was helped by Carmen who was very friendly!

Exelente servicio..gracias Carmen

Cynthia was the best, she helped me out in a very difficult situation, I recommend coming to her

Cynthia totally took care of me!

Everything was great-Carmen is great. Thank you!

Moving is stressful but coming to this storage location has made a stressful situation feel like a breeze. The customer service is top tier. I underestimated my storage need twice and was able to change units and add a second unit with complete ease. No confusion or hassle. I compared it to another local storage and this storage is clean and secure. Not only for my belongings but I feel safe going to the storage alone.

I came in today to inquire about storage space. Cynthia helped me secure a space on the 1st floor. The process was seamless. Cynthia answered all of my questions and walked me through everything from the application to the gate code and accessibility. Great customer service!! Highly recommend.

Cynthia was amazing and so helpful !

Great service always at this location-

Service is always great. Thank you Carmen

Very helpful and easy rent and register. Manager Carmen was 👍 great!!!

Jeanette and Carmen are absolutely fantastic and super helpful and friendly and got me signed up for storage and got the app working when I really needed help!!!

Jeanette and Carmen were very helpful even stayed to help-. Very clean facility and easily accessible thank you ladies

Cynthia was verry helpful ! Very professional and good customer service! Really recommend this public storage !

Cynthia was really helpful with our transfer!! Excellent service.

Synthia is the best

I went in and work with Cynthia on getting my space and she help me out a lot. She had all the information I needed and answered all my questions and didn’t make complicated at all, super simplified. She had such a good mood through out the whole process and positive attitude. Thank you 😊 best experience for been my first time getting a storage.

Congratulations!! Public Storage Rosecrans... You have an excellent employee... Cynthia!! I came rushing myself, doubting if I was going to be able to renew my info. And Cynthia made it sooo easy. She updated my information. She helped me downloading the app. She showed me how to use my phone to open the gate. Thank you Cynthia. You are a very professional representative. 👏

Carmen and Cynthia were amazing extraordinaire this duo helped us out when we most needed it. Hardship during the time of December hit us hard but their comforting smile and positive attitude made out move in and move out very heartwarming. Plus their Location is super clean well maintained they put in the work on the floor and in the office! Thank you ladies if I can give you guys 10 stars I would. Will definitely recommend!

I've had to rent many storage places and this location is by far the best one. Cynthia was super helpful and knew the answers to all my questions and concerns. I have my go to spot. Facility is super clean and well managed. 5 out of 5 without question

thank you so much darlin, cynthia you were the best for my son and I

Came in for a rental but was unsure of the size that I needed. Ana was awesome and extremely helpful. The location itself was clean and easily accessible. The staff here is friendly and informative.

to be quite honest i loved the service it was very good the employees are so so caring!, they helped me when i was lost. to be specific, iris and cynthia were really great they just know how to do their job 10000% i am for sure looking forward to coming back to receive great service again

Super clean, easy accessibility, and the staff is amazing. Highly recommend

This storage had amazing customer service and the unit was clean and very accessible!

Very clean.

thank you cynthia you were so amazing

cynthia was super helpful in getting my new unit set up after i had to relocate from a different location. she went the extra mile and made the transition easy and painless

Cynthia was very helpful and friendly service. Need more people like her. Thanks

Thank you cynthia

Cynthia and carmen was very helpful and knowledgable very satisfied

Cynthia excellent service

Had a great experience. Front desk associate answered all my questions.

Gracias cynthia me dio mucho gusto su ayuda

First time getting my own Storage and Cynthia was very professional and kind and explained everything I needed to know I appreciate a place that gives excellent customer service

Excelente servicio, muchas gracias Carmen

Cynthia was the best super helpful! Made it easy and quick. Answered all the questions for me.

She is super good and very helpful.

Cynthia is amazing

Carmen is always exceptional at helping me out even if my unit is not at her location. She's great at what she does and is always willing to help and go above and beyond- no one like her-

Cynthia did a great job showing me around and helping me through the facility. She made the process super easy and was very patient as well! Appreciate it and as someone new to storage units and how it works, she helped me a lot. Big thanks to her and Carmen!

I had never given a review to Public Storage before, I dont even know who Mayra and Carmen are. They posted a review on my behalf without my permission.

It seems like everytime I go to my storage. A new staff has appeared rude and young. This location needs too clean a little better in the elevator and hallways.You would think as much money that you're charged, you would hire a staff with better customer service skills and not looking for a check.

Staff is rude & unprofessional in person & on the phone seems like they always having a bad day

Muchas gracias Cinthia por su ayuda

Carmen was very professional. Process of getting my unit was fast and clear, everything is clean and well maintained.

Wow!!! Was able to rent storage space effortlessly due to the helpful staff's knowledge. Thank you so much Cynthia and Carmain. Thank you PUBLIC STORAGE!!!!

So grateful for Cynthia & Carmain ! Thank you for your assistance in getting us all set to go with our unit ! The hospitality is unmatched and I appreciate how thorough Cynthia was to make sure we got what we needed! Thanks again ladies

Cynthia was very helpful, she took her time in showing me and explaining the difference between units. My experience was excellent.

Excelente servicio de Cynthia ...muy profesional y paciente al explicar y enseñar los servicios y condiciones ...muchas gracias ..

Great service by Carmen and Cynthia are helpful and well aware of everything I wanted 😊

Cynthia and the crew here are awesome! Very helpful! The building is clean and new, highly recommend.

Very attentive and Cynthia very professional and helpful

Cynthia was fantastic. Very helpful. Clean and beautiful. Easy to find off freeway.

Cynthia was a great help with helping select a storage. Explained everything in detail and had patience with my decision.

Great service. The ladies are always willing to help. Clean facility

Cynthia was pleasant and helpful! Easy to setup and access my storage unit. Highly recommend.

Thank you Cynthia u were great 😊

Awesome experience. Cynthia made it so easy and was very efficient.

Thank you Cynthia

Carmen and the girls were very helpful. Nice & clean facility.