Public Storage Self-Storage Units at 325 Brotherton Rd, Escondido, CA

Ms. Lori at the Escondido location was very pleasant and provided great service. She seamlessly got me switched to a smaller unit as I needed to downsize due to getting rid of a lot of my belongings. She was very helpful and the transfer happened exactly as she explained it. Great experience and my property was safe.

I've been at public storage for about a year now and the place is is very nice and clean. Laney helped me get started with my unit and has been such a great help and so reliable when it comes to questions if had. I definitely recommend this place to anyone looking to store your stuff.

Great staff at 325 Brotherton, Escondido CA. Clean and secure storage spaces. Got a great deal of $1 for first month (+admin fee of $30).

There was a lady there with the name of Lane. She helped me made. The process goes so good. She’s happy beautiful very down to earth and organic. I felt safe leaving my valuables there.

I've had an excellent experience with Public Storage! From the moment I walked in, Lane Rainey (staff member) was incredibly helpful and professional, making the entire process smooth and stress-free. The facility is clean, well-lit, and secure, which gave me great peace of mind knowing my belongings were safe. The units themselves are spacious and well-maintained, and the climate control is a huge plus for sensitive items. Their customer service is top-notch; Lane was very friendly and willing to answer any questions or concerns I had. I also appreciate the convenience of their extended access hours, making it easy for me to get to my stuff when I need it. Overall, I highly recommend Public Storage to anyone looking for a reliable and hassle-free storage solution. It's been a great experience from start to finish!

Thanks so much to Laney for helping me with my storage unit at PS! I was accidentally charged for two and she helped me get everything squared away with no stress. Highly recommend!

Laney at Escondido is awesome!!! She always is helpful and gives friendly reminders. And always super respectful. I was upset about price Increase but she was able to explain my bill any late fees associated and helped me better understand billing cycle.

8/11/24 Here we go again yet another rent increase. Come on every 6 months? Yall are just pushing for me to 1 lose my stuff or 2 be forced to move it all out and lose it either way because I have no where to put it. This is ridiculous. In 1 year i went from 159 to 241. To some that may not be much but to others it's alot. I have been with this PS for almost 3 years. I hate that they are month to month and have raised my rent every 6 months. They are already expensive as it is. If you are late and request a 1 time fee removal they will deny you. They dont care how good of a customer you are. There is never anyone in the office, carts are hard to find if you are lucky. Once my phone died and I could not exit because the machine was not working to put my number in I usually open door thru Bluetooth. I wish they cared about their customers who are faithful not everyone can afford a rent increase that often.

Not a fan of the Escondido location. Highly disorganized. They charged us for two 1x10 units, even though we only moved into one. It took at least 2 phone calls to get it straightened out. We were also told it would be $1 for the first month, but once they had our debit card, they kept on dinging us for small amounts. Load in and load is a challenge because hallways are very narrow and they have only 2 or 3 dollys for the entire property. Also, the app does not work to open the doors. You have to punch in the 6-digit code every time.

Connie provided amazing customer service! She was so helpful and polite! My wife and I would recommend this location because of the great experience we had!

Laney Rainey is the best manager ever! Super-professional. Super-friendly. Today I visited the Escondido facility for the first time. With great hospitality, Laney showed me around, explained how units differ, explained the logistics and found the most comfortable unit for me! She even helped me to complete and submit my application, adjusting the date and my customer information. Thank you so very much, Public Storage, for finding amazing managers like Laney.

Connie was so helpful I really appreciate her dedication to her job. I am happy I came in person so she could help me set up my auto pay.

Awesome excellent customer service !

Their hours on here are misleading. You have to have an appointment to talk to someone in-person and those folks leave at 5pm. In order to check the place out, you are forced to arrange via their aggressive corporate (not local) sales team who give you the wrong info and talk over you. Then when you find out they gave you the wrong info and you call back and end up with a different salesperson, he has a nearly identical approach as the last and doesn't care about resolving or even apologizing for the issue his coworker made. I ended up talking to 4 different people; no one of them apologized nor fixed the issue. They either talk over you or redirect you.

Was a quick anf easy proccess ameila was very helpful

Amelia was very helpful with helping me find my unit and assisting me with the app went above and beyond great customer service!

Stopped by this facility while away from home . Michelle was very helpful. She assisted me in getting my account in order for storages in Colorado. She was friendly and very professional. I would definitely recommend this facility for having a great person providing excellent customer service. She is a great asset to the company.

Amelia was super helpful! She went above and beyond what I expected. I also injured my leg in the gym and she showed me a faster route to my unit. 5star service.

TL;DR Storage was broken into 3 days after moving in. Facility only has one camera at the entrances. Insurance coverage limit was $5000. $6000+ worth of belongings stolen and recieved less than have of coverage limit. FIND A DIFFERENT STORAGE FACILITY First time having to use a storage unit and completely regret choosing this place. For starters they gave my reserved unit to someone else. I have gone to the office 3 times now during open hours and there is no one there. It has now been six days since I rented this unit and when I went back today my unit had a new lock and my old one had been cut off. I go to the front desk and there is no one there. The only worker had to stop her lunch she was having in her car to help me out so props to her. I am then told that she doesn't know why someone else took my lock off and replaced it with a lock that Public Storage sells. There is no note in my account that would explain this situation. I am then told that I would have to hire a locksmith, without any reimbursement, to remove the new and strange lock or that I would have to wait 2 weeks for their regional manager to return from his vacation since he is the only one who can break a lock. She then called her superior and I could hear her through the phone saying the same thing with zero sense of urgency or care. It baffles me how there is only ONE person who can break the locks and when he leaves on a 3 week vacation we all just have to wait for him to return. So for the next 2 weeks I dont know if all my belongings have been vandalized and/or stolen thanks to their management choice of only having one person in the whole region who can break a lock. The only good thing is that I got the insurance for my unit even though I know that if I do have to make a claim, that's going to be another headache and weeks or months before I receive any compensation. The one dollar for your first month is really enticing, but take my advice and look elsewhere. Some place where they have at least 2 people on staff and cameras near your unit. I will update this review depending on how the manager handles this situation when he returns. March 11th UPDATE. My unit was actually broken into and burglarized. My guess is they put their own lock on there so they could come back another day and steal the rest since they were so confident in the negligence of this company. Claim was filed Dec 29th through the insurance they provided and after 74 days, 10+ unanswered emails and countless voice-mails I left, I finally received a payment. My insurance coverage limit was $5000 and even though they stole more than $6000 worth of stuff, I only received less than half of my coverage because not only do you need proof of purchase for every single item that was stolen (boxes that had my personal bills, receipts and tax forms were also stolen), they also drastically devalue all your belongings. (2 year old $3500 camera was valued at $1200) I hope you learn from my mistake. Keep your valuables somewhere else, but if you must... keep your receipts and take pictures of everything you leave in your storage. Most importantly, find a storage facility that has cameras facing the actual storage units and workers there daily to at least deter would be thiefs.

Moving in at public storage was a quick and easy process. Ameila had helped me find my unit and gave really good customer service

This review is for the staff specifically at this Brotherton location and most definitely not for Public Storage as a whole, the corporation, or their policies, practices, and pricing. I worked with Amelia just in the last few days, as well as Ryan back in 2023 (who I understand is no longer there). Both were incredibly helpful and empathetic in trying to navigate the repetitive and excessive price increases imposed by corporate. Ultimately the price increases drove me elsewhere, but Amelia was super kind and helpful upon my move out. She made the transition smooth and I couldn't recommend her any more. Thanks Amelia, know that you're appreciated!

Amelia was amazing! Perfect customer service mannerisms. Would highly recommend!

Great price and customer service. Amelia is friendly and very helpful.

Amelia was very nice and professional and she made my trip here productive and answered all of my questions. Thank you!

Way too much

Not even 1 month of having my storage space it got broken into. Use your own lock

Beware! Our storage unit was broken into at this facility. Security is sub-par and there are only video cameras at the points of entrance/exits, whereas many storage facilities also have cameras in the hallways. The staff is nice, but didn't seem too concerned that our unit was broken into and stuff was stolen.

Went on 1/21/24 and found that the unit that I’m paying for has a different lock. When I went to the front desk to inquire, ayoung woman offered to go and take a look. The “new” lock is of the same kind they sell and even as a decal with business name to which she denied that was one of theirs. Filled the form for someone to remove the lock (have to wait for their availability to do so) and will go from there. When I was there there was a gentleman waiting for the police to file a report (seems his unit was broken into). Have read the reviews and seems this an ongoing and recurring issue.

Great. Safe. Helpful customer service.

After only 3 weeks of renting my unit was broken into when asked the employees seemed kinda nervous about it... It's a nice facility but obviously not as secure as I was told it would be....

DO NOT trust this place with your belongings they will get STOLEN. My brother stored his stuff while moving and after a few days all his belongings were stolen. My brother got the insurance that covered him and the company is saying they can’t pay him out because of the lack of “evidence”. There is some shady stuff going on this place. Do not trust the company, staff, or anyone associated.

Thinking about moving to CA, so I called to talk about renting a unit and spoke with Amelia. She was so knowledgable and eager to help I immediately felt comfortable about leaving my belongings here. Wish everyone could be as helpful as her!

I had a call with Amelia and she was very helpful ,informative and professional with the process of renting. Made it very easy for me. Super excited and confident that I will be storing with public storage!!

Great experience, from the associate who assisted us in choosing what would best meet our needs to the cleanliness of the facility at the same prices as other facilities. Definitely the best customer service!!

Great service Lovi is great

Great and quick service. Lavi at the front desk is a super hero with everything he's done.

You can stop searching for a storage space if you've come across my review. This convenient and clean location is an ideal home for your belongings. I won't have to worry about anything with folks like Lavi on the clock. He toured me through the facility and put my anxiety to rest. Thank you again! 💛

We emptied out our storage two days before the 1st, account was still trying to charge we called but no on answered we went to the facility and no one was there working. Called customer service lady was very rude, then said she took care of it. Next day we get charged. Very unprofessional don’t waste your money here. Will be filing a charge back with my bank, don’t know how they can get away with charging when you’ve moved out your stuff.

Andra was great really good customer service. Thank you so much for everything really appreciate it.

Excellent customer service!!! I will definitely use this location again if given the opportunity.

Clean facility and friendly staff. Ryan was a great help! He made the process to move-in easy. Highly reccomend.

I had 2 units there and when it was time to move my things out I had a complicated personal situation. One of the staff members, Ryan went above and beyond to help me through it. I would highly recommend this facility and it's outstanding staff!

Ryan and Lavi are the best!!!! They're friendly, respectful and helpful... facility is clean !✨ I worked for a different storage company at one point and I'll tell you that this location is pretty well on top of things. I definitely recommend this location for all storing /moving needs!

Worst customer service experience. The worst of corporate America ever!!!!

Lavi and Ryan who work at the front desk are extremely helpful and kind. They helped me get set up and went out of their way to provide me the best service possible. Also they are just very happy and nice people! The other storage unit I went to the employees were always short and grumpy. Five stars-

I booked a place because it is close to my house. Came on Saturday and they were super busy... I booked the wrong size. Could have been a nightmare situation, but Lavi was able to take care of our situation and help other customers. He was very helpful and stayed calm which really helped me, because it was all very stressful. Could have been a really rough moving experience, but Lavi saved the day!

Lavi was a great help

Ryan was so helpful and informative! I highly recommend!

Thank you Ryan! Very helpful, professional and answered all my questions.

New place, AC, and great customer service. Also very affordable. I recommend this place to anyone who needs a storage unit. They have been super great with me and I appreciate what they’ve done to help me out.

My mom's place recently flooded so she and I frantically drove over to Public Storage in Escondido and let me tell youuuuu.....we were dumbfounded by Ryan's EXCELLENT customer service. Even though we came in with the worst attitude, Ryan was not only extremely patient, but he also catered to my mom by trying to speak Spanish. Sorry about the "trying" part Ryan (haha) you are a true GEM. Thank you so much we are so happy we found a safe and secure place to store her belongings during these difficult times.

Worked with Lavi in the leasing office, he made sure I received the best rate possible for my needs.

The staff at this location are exceptional!! Ryan is always smiling and so helpful. The facility is always clean and well maintained. Kudos to Public Storage of Escondido!!

Ryan is an all star! Made everything so simple and easy to understand. Highly recommend this location because his dedication to his customers!

Lavi was great getting us checked in recently. Very friendly and helpful. Easy peasy. Facility appears secure, was very clean and was kept at a comfortable temperature.

Made an appointment to transfer to a smaller unit. Lavi made it so easy! Chose to stay at this storage facility because it is convenient, clean, climate controlled and safe. Sometimes tricky to get in touch with the property manager.

Lavi was of great help to me in the office. He helped me open my lock

Lavi was amazing always great help with anything I need

We stored our home furniture for the past 2 years and just recently got a call from them asking me to secure my storage unit although I have always kept it locked and needless to say when I went to check my storage unit , I found it vandalized and my boxes were punched and opened ( although my unit was locked) I immediately reported to Escondido police department and whoever vandalized my unit had left bunch of keys in my unit. The next day I asked the storage people how this was possible, they had no idea and I am extremely disappointed, I will move my stuff as soon as possible, they even raised my monthly bill right after 🥲

Lavi did an excellent job helping me pick the right storage unit for my needs! Thanks Lavr

Lavi was extremely helpful in making sure my friend could have access to my unit since I had to setup online, as I no longer live in California but my items are still there. Answered all of my questions and made me know the process of my items being moved into this storage unit will go smoothly which put me at ease.

Do not rent here! They do not prorate so if you move out just a day after the first, they will take the money for the entire month out of your account and say that you signed up for auto pay. I'm just getting out their terrible business practices.

Very nice facility. We had a climate-controlled 10x10 unit for over a year and we were very pleased with the cleanliness, ease of access, and security. The exit procedure was simple and Lavi was helpful in guiding us through it.

The place is pretty nice, and I got a good deal. But then they raised the rent 80% in a year and a half. From $186 to $336

Lavi is extremely helpful! Excellent customer service. Thank you so much for your help. Happy 4th of July.

Lavi was great on my check out

Lavi cracked jokes and made it feel like a safe space

Lavi is a superhero he saved me from a panick attack he flew around the room so amazing me and it was awesome he grew 2 more sets of arms and gave 8 high fives bros a walking w man's is a homie he a real one fr fr bros just Jesus

Lavi is the best dude ever, i got stuck in the elevator and he pulled it up by the cord like spiderman probs to this dude!

Unit was ready and waiting, facility clean and well lit. Lavi was helpful in locating the unit and providing assistance.

Marlene is amazing. She is on top of this property. She really shows that she cares about the property and the people.

My husband and I came by on April 1st and Marlene was wonderful. She answered all our questions, and showed us several units, to make sure we had the best size and location for our needs.

Marlene and Kevin are awesome! Marlene helped me navigate the facility and is very friendly. Kevin helped me decide on a storage space and even went out his way to have a storage space available for my move in date. Both are very knowledgeable. It was my first time renting a storage space and they made it very easy. The facility is very clean. Keep up the good work!!! Great customer service.

I came in inquiring for a storage unit and Marlene greeted me with a beautiful smile and helped me select the perfect unit. She explained everything to me in detail and made me feel very comfortable. She made the process very easy and effortlessly. I would high recommend this location to anyone looking for a unit and ask for Marlene!

I do not advise 👎

Обманывают покупателей

Обманывают покупателей, продают то, чего нет на складе.

I won a unit in the auction. In the end, it turned out they resold my unit to another. They threatened to ban me if I didn't remove the bad comment. scammers what to say

Arrived 2 times, the employee is still not there

I arrived, the employee was not there, I waited 2 hours and left

Marlene is the most helpful, friendly, knowledgeable individual I have ever dealt with as far as Storage. She is a wonderful asset. I hope public storage appreciates her. She is always friendly and helpful and keeps the place so clean.

Marlene has always gone above and beyond when I needed something when I had a storage restoration it was going on there was no box is here she went above and beyond and got the boxes immediate for me also. She's always cleaning the place she is always given superlative customer service and is always gone above and beyond .

Ms. Marlene is good,nice. Her store is always clean! I recommend her

Marlene was awesome. Very friendly and customer service was just great!! Facility is very clean and looks very safe. Marlene helped me decide on the size I needed and was just super helpful. She Took me to see a few units. Highly recommend this storage facility.

Marlene was absolutely wonderful. Thank you so much.

I spoke with Marlene and she as terrific. I would recommend this location.

Marlene is so friendly & professional. She made sure my experience was extra great. I tried to reserve online with no luck due to many glitches the site has.

Marlene helped me get my storage paid for and it was very quick and easy! Thanks!

Marlene was the best! Iconic queen who was so funny and made us feel very welcome! Super helpful and very attentive! Thanks!

Marlene is friendly and helpful everything is always clean and tidy when she’s there she made a stressful time easy for me. Marlene always has a smile on her face.

Move in was smooth sailing and customer service was amazing. Facility is brand new and sooo nice! Have an inside unit temperature controlled and so perfect for my items. Can’t beat the price!

Marlene what is the girl behind the desk, she helped me with everything I needed. She was a great help you’re lucky to have her!

Marlen is by far the best ❤️ she put me in a good unit was amazing at all times very friendly ❤️ and was very fast at what she does... She needs a raise ❤️

This place is the best place to grab a storage unit very friendly atmosphere thanks to a girl named Marlene she let me know everything I needed to know about storage

Amazing customer service thanks to Marlene for helping me out.

Marlene was super helpful, very kind, and answered all my questions! Amazed by her service :)

Marlene is the best ever. She is so friendly and helpful and full of knowledge. I love her!!

Marlene was extremely helpful and allowed me to get the perfect storage space for what I needed!

Worse place I ever delt with

Marlene is the reason I chose this storage site. She is amazing! I drove from Baja and arrived 15 minutes before closing time. She was bombarded by me and 2 other customers all at once and made sure we each got 💯 of her attention and that we all left happy and satisfied customers. She stayed an hour more just to make sure we had everything taken care of. Needless to say, she was apologetic for what she believed was slow service. We found out she just had a surgery a few days earlier and yet was still working and giving us 100% amazing service. Lucky to have found this place. Thank you Marlene!

Marlene was very helpful and knowledgeable. Made the transfer process super easy!

Marlene is great

I went into the escondido location yesterday on 10/7/22 and the young lady by the name of Janelle was very helpful and patient with all my questions I had about the units and facility. She gave me great and friendly customer service as I am new to the area She gave me ideas on places to visit and check out as I make this my new home!!!

Marlene is an incredible employee and has the best customer service I have ever see when it comes to taking care of a problem. The work industry needs far more people like her great work ethic and bubbly attitude ;) five stars all the way thank you for all your help!

Dude! Marlene is the best !!! She helped me out and showed me the best options ! Thaks girl!

Marlene was the best customer rep 5 stars. Took great care of my needs. Thank you

Marlene is awsome! This girl has patients! I was right behind an elderly man in line. He mentioned he just had a stroke and mentioned it was hard for him to think. You can see he was struggling. She helped guide him through each step process in making a payment. Dk why his son didn't help him and he just stayed in the car🙄 but marlene was the sweetest and helped him every step of the way !

I was able to call and reserve my unit in one day! Marlene, was so helpful and accommodating!

Marlen was great !

THEY HAVE RATS HERE!!! DO. NOT. RENT. Let me start by saying that we are a military family and have experienced many moves in our time and nothing will ever compare to our experience here. I entrusted a well known company with our belongings while deployed and when we got back I found out that rats have damaged all of our things. To the extent that when my movers came the canceled halfway through the move as it was considered hazardous for them to continue. I have made several outreaches and have received no response from the district manager or the company. It has been 12 days since my initial complaint. Considering how my things were handled at this facility I would never trust them with my stuff ever again. The customer service for this company when there are issues is absolutely horrendous especially with this being a biohazard and health concern. This facility is disgusting and they do not handle major issues urgently or take them seriously. Please do yourself a favor and find another storage facility to rent from!

Anthony in Escondido in is amazing!

Very helpful when I went in to get my storage unit..

Great price and great Customer service!!! Super glad to be part of this company.

Marlene is awesome, she helped me out with everything!

Very happy and helpful customer service thank you Marlene for your help

Bill was very helpful in helping me pick out the perfect unit for my storage needs. I found a unit that was both clean and affordable with climate control to protect my things from damage. I would definitely recommend them. There is a reason they have been in business for so long!

I have been very pleased with the service I’ve received and the cleanliness of this facility. I want to give a positive shout-out to an employee, Khor. I was visiting my storage unit last week when an irrational and aggressive customer was yelling at Khor. I was very impressed with the way Khor handled the customer in a calm, yet direct manner, to try and diffuse the situation. Khor remained composed and went on to assist me. Congratulations on a job well done, Khor!

We had a great experience getting a storage unit. It was easy and Marlene was very nice and helpful through the process.

Marlene was so sweet and kind and patient with my elderly mother. My mom is old school and won’t do anything online and Marlene went out of her way to walk my mother through the whole process.

Perfect customer service!

Just raised prices adding $40 per month to already high price. Ridiculous. Automatic doors always breaking down ( due to inconsiderate customers). Elevator makes terrible noises but does run. Expecting some horrible event with elevators since no one has addressed scary noises as elevators move. Frustrating that no phone number available to contact office if problem arises.

Great place! Easy access to my storage unit!

Place is clean, staff is nice. After 6 months they raised space rent $62.00 dollars a month. Horrible, would definitely not recommend. There is plenty of other places to store your things.

Convenient and a good price. Exactly how it should be. The staff was helpful too. I would recommend to anyone looking for storage.

Oliver was amazing getting me through the process of becoming a new resident renter. He was very detailed, patient, accommodating in every way, new his job well and served with great joy and enthusiasm. He exceeded all my expectations. Oliver is a stellar act and deserves much rewards and accolades for a job well done. He is the epitomy of the image and definition of how a customer service representative should be. Brovo! to you Sir. Thanks again for everything. Joe C.

Oliver the manager of the Escondido location did an amazing job at helping me and my husband get unit! Great customer service, knowledgeable, and just an over all great experience!!!! This is the place to go to get a good storage and have great experience while getting it!

Ever have all your hardwork and life memorables stolen…. Yea I never thought I’d be taking this kind of lose but I just had to be a victim 🥺 I pray KARMA gets you first 🙏🏽

Lulu was so helpful and made it an easy experience.

I just moved and rented a unit with Public Storage in Escondido, CA. I haven't had experience with the company to comment on satisfaction over time but thus far I am very pleased. It's a relatively new, clean and convenient facility with easy access and good security in what looks like a safe neighborhood. The pricing is better than other similar offerings. The representative onsite, LuLu, provided excellent customer service - she presented useful and relevant information clearly, answered all my questions, was patient with reviewing multiple options, and is very personable. I looked at five other self storage options and came back to this facility. Hopefully the rest of my rental with Public Storage will continue to meet this excellent first impression.

Dan the property manager goes above and beyond. he recently helped us with an issue. Highly recommend

Lulu was very helpful!

Thank you to the Manager Scott for helping me get set up with storage in a blink of an eye! Brings me so much peace of mind knowing my belongings are in a secured and clean environment!

Daniel and Scott are awesome actually everyone is, best team ever

Awesome expierence with Daniel, helped me out so much haven’t rented a unit in years, he made the process quick and painless and explained everything thank you Daniel

Very pleased and happy with the service and help that Manager Scott has given me. I was worried because of how last minute my requests were to find a unit - but he was thorough, concise, and made my storage experiences easy as it could be. Wouldn't have asked for a better Manager to work with!

Came by & was approached by Scott. He truly went above and beyond. Truly a professional guy. Left me completely satisfied with your facility.

Without a doubt, this is the best storage facility I’ve come across in Escondido. A gentleman named Scott was able to answer all my questions and make sure all my concerns were accounted for and taken care of. If you need a storage unit, ask for Scott!