The Manager, Kris’s, and her Supervisor, Kyle, were extremely accommodating. After having trouble with my previous storage company , Pack Rat, who could not provide me access to my container for a full week (although promised twice, Kris’s and her Supervisor went above and beyond my expectations by allowing Pack Rat to deliver my container to their property and allow me to unpack it in to my new storage unit. It was refreshing to have my belongings in a climate controlled facility where I can comfortably decide what to keep and what to dispose of. Not to mention the cleanliness of the property. I should have done this years ago.
Kris was great in helping us complete our move in. She is very professional. Will recommend
I had the pleasure of meeting the Manager, Kris, at the Vance Jackson location today. She was very helpful and friendly. I paid a visit to get an idea of how big their units were prior to making a reservation online. Kris happily walked me to the two sizes I was interested in and provided me with all the information I needed. I was glad I took the time to visit and have all my questions answered. Thank you Kris!
Open space on top of units that are accessible to others. Someone broke in that way and damaged/stole property of multiple units. Property manager is never there. Company raises rates when they want to.
Raul great customer service showed us what we where buying explained everything well got our information very fast and quickly
Staff always helpful. And I surely need it. Donna is great. Kris is great.
Donna nos ayudó mucho, muy amable y nos explica con paciencia, ella buena vendo
Kenny walked me through this process and was so patient with me walking me through which unit i needed and how to navigate online site
Kris was amazing ! She was friendly and I was very pleased with her customer service .
Very satisfied and Friendly
Update @@@Came in with an issue and Kris’s fixed it like always.She is the best.
Kris's helps me all the time , highly recommend this location. You need more employees like her I look forward to seeing her when I come in very friendly polite if anybody deserves extra money it's this lady
Donna is a wonderful individual to work with and a very pleasant person!! The facility is very well kept and clean!
Donna was very helpful, and very Nice,
I am a tenant at Housman location. I rented an additional unit for business and we couldn’t utilize the unit because our equipment would not fit in the elevator. The manager at Housman was rude and didn’t care to hear me out. She vacated my unit and then told me I still had to pay the bill even though we couldn’t move into the unit. After asking to speak with a manager above her I received a call from Kyle who is the district manager. He was extremely professional very understanding and he made arrangements to have Kris contact me to help me with my storage needs. Kris was very prompt in calling me. She was extremely professional very polite and extremely helpful. Her and Kyle’s customer service are top notch. They are great examples of the type of people public storage needs to represent their business. I was right in the middle of writing a horrible review about public storage but it wouldn’t be fair to judge them based on the performance of one employee. Hopefully they address that because the Housman public storage location is a beautiful top notch location. Thank you Kris and Kyle ! I won’t be moving any time soon ! 🤩
Great experience, Christine is the best she offers solutions and has great customer service. She takes the time to listen and she actually cares if my problem is solved. I have used other locations an this by far is the best one.
Follow up : Was having some issues with my billing and Christine went above and beyond to help me. She is always on top of things and returns my calls. Wish she was in office more we like to stop and say hi but we know she is always going to other locations to help out. She's the best.
Still here happy customer with my unit, my light went out and Christine to the rescue again drug out the best.
Elevator was out and Boss Lady Kriss in office had it fixed immediately. Helped make moving in large pieces of furniture easy to the 3rd floor. If I could give 10 stars I would.
Donna was great! She was very helpful and patient assisting me with a unit rental as I tried to figure out what was best from 5 hours away. She is worth it-give her a raise :)
Shared a concern with Kris regarding my dad’s account. Kris listened, took immediate action, and resolved the solution - all within a couple of hours. I’m very grateful for her help and attention to our situation.
From day 1 when I met Donna, an assistant weekend manager at this location, I felt an instant camaraderie. She is friendly, super helpful and is the epitome of what customer service stands for.
I ran into Donna today with a smile on her face, as always, as she was cleaning hallways and empty storage units, clearly demonstrating that she is a team player who can wear many hats. Not everyone is willing to do that anymore nor are they naturally approachable, genuinely attentive and sincerely care about their customers but Donna sure does!
Case in point: I had a little mishap moving things around in my unit and broke a glass bottle. Donna quickly came to the rescue to clean up “my mess”. Thank you Donna!
Moved out before the end of July and I'm being charged for August. They just closed out the account yesterday when I've called them to close it before August.
Excellent facility very clean and well kept.
Donna was amazing and very knowledgeable, she answered all of my questions.
Met Donna….great customer service….thank you!!
When I got my storage from this location Mrs Kriss IS THE GOAT she Is awesome caring will help with anything you ask her I never met a Beautiful lady with a beautiful heart Mrs Kriss kind and I appreciate ALL SHE DO THANK YOU MRS KRISS I WILL RECOMMEND HER TO ANYONE AT THIS STORAGE 🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽❤️❤️❤️❤️🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽💯💯💯💯👍🏽👍🏽👍🏽👍🏽Amen
I really like this storage place. It is very clean and the staff is always very nice and professional. The lady who helped me was also very informative. I recommend this place to anyone who needs a storage unit.
This facility is awesome clean building staff very help I recommend this storage units
Awesome service! All it took was a phone call and Kris took care of the rest. Thanks again!
Amazing property,verywell-maintained!
Very cleanly and nice people.
Donna is very friendly,she answered all my questions.....
Kris was really helpful and friendly. Nice, quick service. Thank you!!
Kriss and Miguel were so helpful with our move in process. Very happy with the service!
Kriss was of great assistance in orienting us to the facility, and the security looks great!!!
Kristi n Donna are terrific property managers ... !
Please see them for any storage rental concerns ... 👉
Very friendly and helpful!! Thank you Kris and Donna!!
I am totally satisfied, i am just so happy with the cleanliness and so happy to have climate control. I did not exowct it. I am so greatfull for Miss Kriss and Donna.
Just wanna Thank you to the Manager Chris at this location. Throught the time i've had and boughten storage units at this location she's always been real helpful and understanding and you see her passion job which is why I continue to do business at this
I called to inquire about a rental I will need in the next couple months and Crystal was extremely friendly and helpful! I appreciate the customer service she provided and will definitely be coming to rent here when I’m ready to move later this year!
Crystal showed us some spaces today and she was wonderful!! Super friendly! Ask for her when you come by.
Chris and donny where amazing thank you
Came to get out unit today and Donna was so helpful and knowledgeable on EVERYTHING! She helped us work the app and knew exactly where our storage unit was going to be. Super great and clean Public Storage. Thank you Donna for all your help!
Crystal is an absolute rock star, she was really reaffirming with any concerns and questions I had. She was a delight to talk to on the phone and made the experience pleasant in my time of need for a quick move!
Great new facility with great prices and very nice service.
Only downsides are that they don't have more than a 42" door to the outside and their cars for moving things only come in a small size - maybe 24x36? Their prices have tripled since we moved in.
The corners are a little tight for large items like couches but everything is well lit, lots of security cameras and two elevators that are all commercial loading type elevators but very slow.
Kriss was extremely knowledgeable and efficient throughout the office visit. She was friendly and compassionate about the questions I had.
Drove by for a possible future rental. Property was well maintained, gates were all functioning I did see cameras which are a big plus.
The lady that helped me renting a storage space was very helpful and patient with me. It was my first time renting a storage space and she answered all my questions. Thanks for the incredible customer service. I’m glad I chose this location.
Nice place, clean, and big. But how do the employees get paid if they only show up for scheduled appointments? The office is always empty, and there's no answer except for an automated voice mail that no one ever listens to because your call never gets returned. It's really annoying at times.
Dawn was so helpful and informative. The place is very clean and organized. I haven’t even moved into the storage unit yet but I love this place! This will definitely be the only storage place I’ll use.
One of the elevators has been out for months or atleast everytime I went to my storage it has been out of order and I had to walk alot more to get my stuff out of there . The other elevator was on opposite corner, has no inspection date displayed anywhere, and shakes. Your lucky if you find someone in the office or two working gates. They do clean up right away if someone has left a mess, I'll give them that atleast. Finding a cart is not easy sometimes. They tend to all be in a corner on the 1st floor. Also lights seems to have a delay on motion sensors early in the morning. So expect dark hallways.
I rented here for the free month special and close proximity to my apt but it would have been worth a longer drive at a different storage. Don't recommend this public storage location and won't be coming back here again that's for sure
Christine was extremely helpful and very nice had a pleasure talking with her and doing business with her awesome experience
Kyle was great chris was awesome too they helped make the moving process easy !!! 10/10
Curtis was awesome. He was very helpful and understanding. Thank you for such awesome customer service.
Amazing customer service. Front desk helped me out so much. Highly recommend
This location is very clean the office manager Christine was awesome she showed us multiple units and gave us options. I would definitely recommend this location to anyone looking for a storage rental.
Christine is always helpful and very courteous during each visit. Great asset!
This place is so clean had to leave another Public Storage this one is clean and secure Christine is awesome.
The best place treated like family
Jenn, at the Vance Jackson location Friday afternoon, provided the best customer experience anyone could ask for. She was incredibly organized and effortlessly efficent! Jenn provided me with options to resolve an issue. In addition, Jenn was very pleasant and didn't rush me even though it was near closing time. I hope Public Storage realizes what an asset they have in Jenn and perhaps consider her for a promotion or to train others.
Christina and the whole staff are very polite and professional. Always helpful as well.
I was moving in some items to my storage unit today, and Christine and the two gentlemen in the office were very nice and helped me find a cart to load my things on. Excellent service!
Do not store your things at this facility. My storage unit was broken into, and alot of my stuff was stolen. I learned when I called the police that several units had been broken into. Mine wasn't the only one. This is not a safe facility.
Cristi was very helpful and polite and very informative
Went into the office to ask questions about the property and the units and the ladies there where very informative and helpful and the property was very well kept would 100% recommend
Christine the store manager was awesome very helpful and great customer service.
Have been here over 2 yrs & I've always had excellent service. Very thankful to Office Manager Chris today who was absolutely awesome!👍
Kendra was knowledgeable and very helpful!
Pricey but facilities are nice and secure.
I have nver been to a public storage and had such great assistance and help with the storage Christine is a wonderful asset to this company.
Miss Christine has been beyond helpful. She has been understanding of situations. And has been the sweet Angel on Gods Green earth!! Thank you!!
Christine was extremely helpful in resolving a discrepancy I had with my bill. She was knowledgeable and able to answer all the questions I had when no one else could. Very pleasant person to deal with.
Christine is awesome great customer service most highly recommended
Christine was awesome and made process so easy!
Very nice and friendly staff.. Christine is the one to see. She is so great. She made sure I got the proper storage room for mt furniture. Thanks again Christine... Felisha
Kriss was very good with my family and me My wife noticed that she has everything there we need for packingand that it was Very clean That is why we chose that area
The property was clean & safe. Chris was very friendly & helpful!!
When in today to rent a unit. Chris was very helpful. And the place was very clean and well taken care of.
I was looking for a location to store my stuff and found this facility very clean and kept well. Chris the girl at the desk was very informative and provided good customer services.. very positive.. felt good to receive this type of service.
I love this place the front staff Christine is amazing.
Christine at the Vance Jackson location was so helpful! She answered ALL of my questions and was super flexible with various payment and unit options. I appreciate you!
My name is Joseph Miles a tenant at Public Storage on Vance Jackson. I been here for 4 months and Christine has been very helpful. She is heaven sent an angel. Always helpful and on time for solving problems. She hears out the situation and gives great advice and a wonderful vibe to be around. The voice and spirit God has blessed her with I am grateful to have to rent from public storage
Christine was very helpful with the new leasing of my storage thnx so much
Best storage place I’ve been to so far! John is incredibly professional and courteous and made sure I was taken care of. He went above and beyond for me and I’ll keep my business here just because of him. The only thing that was a little discomforting was that the facility was hot. During this time of year walking in should be cooler than outside. My only downside about the facility was that. Other than that John is super great!
New customer very nice manager professional and polite. Helped me with directions to the place. Clean place.
They tell you if you bring your lock the refund you the money back for the lock they offer but if you bring the big circular lock they say no they want the small cylinder lock and you bring the cylinder they want the other one so what's the point of offering to refund back money if you won't have the right lock
Christine was extremely helpful, I had a lot of questions the online experience didn’t clarify so we went in person and Christine made the whole process much more understandable.
Love Public Storage. Excellent customer service. Christine is Awesome!
The lady In front was very helpful , nice & got everything done quickly . Storage units are also well taken care of (: !
Great experience, clean building and secure location. Christine was a great help.
Break in monthly as we were told by the Manager. But never warned the day of Rental. They broke into my storage a month ago and several others. I filed a police report and Claim. I honestly think the Manager has something to do with it because it’s an on going thing. I wouldn’t suggest anyone to rent here. Cameras facing only entrances and not storages.
Hey just to let you guys know the storage is really nice and there currently maintaining the outside inside and the staff is very helpful and onsite . I vote 5 STARS ,. 👍. Thank public storage .
Amazing customer service! Kris and John have made everything so easy and fast. Definitely recommend to anyone!
Highly recommend this location for your storage needs. I've trusted this location with our family's valuables for the last 3 years and would continue to use if I wasn't moving. The units, building, and restrooms are always clean and the staff,Chris and John, are super helpful and always have a smile. Thank you from our family!
Welcoming and friendly associates
Very clean! Love it so far
What started out as a bumpy, online experience, turned out to be EXCELLENT customer service! Thank you Christine, for your professionalism and help with my unit! I truly appreciate you and you have helped make my 2200 mile move to my new “home” a good one!
This property and property manager are horrible. The gate is consistently left wide open. And pir storage among many others was broken into and robbed. and the Company isn't doing anything about it not even helping us with rent payments that we already struggle on. Do not do business with this facility or any public storage. I have video proof of the gate being left open after business hours.
Public storage is a great place . With very friendly employees, like Christine and Great customer service. This auction buyer will definitely be glad to purchase from this location in the future. Thank you
From the first moment we stepped into this facility, it was very welcoming. My son had originally rented a unit for us during our moving process, which had been very hectic. He had no problems with the service here, received great customer service in fact. When my husband and I came in to downsize to a smaller unit and take it over, Christine, the manager was very professional and courteous. We totally appreciate everything that she helped us with the transitioning of the units. She is the epitome of customer service. I would definitely rent here again in the near future. Thank you Christine and John for running a very welcoming and very well oiled property.
My name is manny and the service that I received from the general manager christina was top notch. She was extremely helpful and super friendly, she answered all my questions thoroughly and portrayed excellent customer service.
Super clean place, friendly staff and great prices.
Only one gate works and no carts or dolleys to help bring stuff in
Management are rude and dont know what they are doing. They even go so far as telling lies about policies and storage laws. Security is a joke and they offer now carts to help move your property.