Mr. Raul at the Chula Vista location was on time, very polite, efficient and informative. Keep itvit
Been here for a few years and love the service, Raul is awesome
El lugar espectacular, gracias Raul
Excelente atención de parte de Raul, muy eficaz y buena comunicación
Thank you service very helpful
Mil gracias Raul ,muy amable y atento
good service kind helpful
Very friendly the manager Raul
Great service,thanks Raul
Amazing customer service!!
El servicio y atencion es Profesional y muy bueno gracias .
Recibí ayuda inmediata por el problema que tenía. Great help from the office staff
Raul was excellent and very out going. Best service I ever had in a long time.....
Raul bien amable, me llevo a ver varios espacios y me ayudo con el indicado,gracias
Raul was polite and very professional .
Burn servicio,Raul muy atento
Excelente servicio,Raul muy atento
Easy to sign up fast super friendly
EXCELLENT 5 STAR ⭐️ storage service 🤝
Thank you Jenny for the fantastic customer service and going the extra mile!
Great staff! Very helpful. The staff goes above & beyond. Thank you!
I actually had some trouble trying to get a unit online But Honestly my experience here was satisfying ..their rep Lavi was really nice and patient … He ended up helping me get that unit. I couldn’t get online, not to mention that he was really busy at the time .. and he managed to help everyone who arrived after me .. I appreciate someone who cares about their customers. Thank you again.!! Lavi!
Because Unfortunately, some storage places don’t have good customer service .
The service was excellent.
Excelente Servicio de Raúl, muy recomendado!
Muy bien servicio muy contento
Gracias Raul por tu atencion,muy contento con el servicio
Buen precio.buen servicio,gracias Raúl
The location and area is nice and clean, however I wouldn’t recommend anyone who’s in the military to store with them since their closing hours are 6pm. My husband and I’s whole life was in one large storage unit there while he was on deployment and I had went to the east coast to stay with family.
Once my husband came back from deployment and wasn’t aware of the facility hours, he spent the first night there until 9pm. He got told by the site manager he couldn’t do that so he tried to be mindful to leave on time. For the next few weeks he would get off his ship and head over there to grab a few items he needed and sometimes couldn’t leave right on time. Most of the time he would leave right at 6pm but the gate was already locked, so we always had to call customer service and have to wait on hold with for a half hour for them to unlock the gate to the facility. I understand that my husband could’ve used better time management, but he is adjusting to being on shore and we do not have housing yet.
I received a less than respectful call on the 23rd from the district manager threatening me to get out of the unit by the first of the month. I apologized and explained my husband is active duty military and he was just rude, condescending, and unwilling to be sympathetic. He also threatened if my husband was there one more time past 6pm he was going to call the police on him.
We moved over to Extra Space Storage. Save yourself the headache and get a storage unit somewhere else.
Lavi was super helpful, informative, very nice, and spent a lot of time answering my questions and showing me the facility.
It was easy and fast... just my style Raul was very knowledgeable and helpful. Thank you for the great experience.
Raul customer service was great and helpful.
Gracias Raul por la atención,buen lugar
Muy bien lugar para guardar tus pertenencias,Raul muy amable y servicial
What a great customer service these guys have,I needed my lock to be cut and Rob and Raul assisted promptly,if I could leave 10 stars I would!!!
Raul nos ayudó en todo,mil gracias
Raúl excelent customer service excelent service
Mui buen servicio mui atento el señor raul
Raul and Rob are fantastic guys. They helped me figure out a new unit on the spot and cleared my previous rental. 10/10 will recommend to others.
Excellent service with Raul! Very helpful and he always answers all of my questions. Totally recommend if you are going to rent a space here ask for him!
Buen servicio,Raul exelente
The service is the best,Raul is helpful
Great Service!!!!! Thanks Raul!!
Buenos precios,Raúl atento
Decent place to store stuff
Excelent customer service by Raul. Need a raise.
very easy sign up experience and great service. Thanks Raul!
ThakYou Raul for going out of your way for me. On this hard economy and unemployed, you really help me keep up the good work.
The place is very clean,Raul the manager is always very helpful,thanks
what a great service,thanks Raul
Buen servicio,Raúl amable
Gracias sr Raul por su servicio,muy atento.y amable
Great service and very helpful. Stephanie answered all my questions and got me all set up very quick.
Buen servicio,gracias Raul
what a great service,Raul is always very helpful,thanks
Raul was terrific about helping with the initial storage move in application.
Excellent service,thanks Raul
El servicio es muy Bueno,Raul muy amable
Customer service is amazing and very helpful and in any assistance that you need.
Best storage place I've experienced by far.
Thank you for your help Rual
Very good customer service. Efficient.
Excelente servicio, gracias Rail
Very helpful and fast and full field all my needs professional good job.
Been at this storage for a few years now! Today I’m moving out my stuff in to my house but for the time been here I’ve never had problems, they always keep it clean and Raul is very friendly!! I highly recommended!!
Excellent service,thanks Raul
Very time I come Raul is always very helpful,thanks
Victoria, Brianna and Rob were a big help in getting us a good monthly rate. The company has a great team who is always willing to help with a great attitude. Highly recommended.
Q buen servicio,gracias Raul
Siempre rento aqui,Los precios bajos,gracias Raul
The service here is great,thanks Raul
Una atención muy profesional,personal siempre muy amable.
Rob and Raul go above and beyond,their customer service is beyond excellent,I’ve been renting for 10 years and and these guys have taken care of my goods,I wouldn’t go anywhere else
The service is awesome,thanks Raul
Buen servicio.Raul exelente
I'll ways find great prices here,thanks Raul
Great service, very helpful!
Buen servicio,Raul muy atento,gracias
Best customer ever Raul is simply the best. My 3rd time renting at this location. This time I rent a 10X10 and a 9x20 parking space for my camper. I won’t go anywhere else! Thanks! Idris
Thanks Raul for always helping me
Vine a pedir info y Raul fuel muy amable,me mostro varias unidades y rente una,mil gracias
Great experience,great prices
Raul does public storage justice great guy and a great place to keep my stuff safe thank you so much ross carruthers
I took my sister to get into her storage and we were having issues, I had to go to the front desk and the front person Rebecca completely helped us out. She was attentive and fast acting she didn’t put me off or have me wait. Thank you Rebecca for making a stressful situation not so stressful! Much appreciated!
Good price monthly, they close at 6 pm.
Buen servicio,gracias Raul
I WAS CALLING THIS MORNING FOR SOMETHING IN MY ACCOUNT AND RAUL WAS HELPING ME AND GUIDED ME HOW TO DO IT VERY PROFESSIONAL .. THANK YOU RAUL GOD BLESS YOU….
Buena atención del se Raúl,muy atento muchas gracias
El servicio de primera,Raúl es el empleado del mes!!
raul muy paciente,me mostro la unidad indicada gracias
Buenos servicio,gracias Raul
These people are never here every time people need to make a payment not all people use online service especially elderly ones
Excellent service,thanks Raul
Professional Associates love it
Excellent service,thanks Raul
Good customer service,thanks Raul
Buenos precios,gracias Raul
Great service, thanks Raul
I wanted to store my Box truck in this location, but unfortunately my truck is longer then the space they have in this location.
I was so lucky that Mr. Raul was so professional and helpful. He immediately asked me if he can find me another location to store my box truck.
He found me a great deal. Without his help I could figure it out. Thanks again hope head of Public storage raise your salary.
buen servicio,gracias Raul
Raul was awesome ! He made my transition simple & smooth !
I went to Public storage and Rebecca helped me out I told her my situation and she fixed me up with a good unit for my stuff very friendly I definitely recommend this public storage ,
Stephanie C. help me have a nice and easy service. I have never had an easy rental process and I will use this rental place over again and again. Thank you Stephanie
Raul me ayudo bastante,muchas gracias
Darren was 10/10 very helpful great service!
Excelente servicio Raúl muy atento
Exelente servicio,gracias Raul
I came into this public storage location on Main St in SD on a Sunday morning looking for a miracle. Rachel was my lifesaver on this Sunday morning, she was the definition of going the extra mile, going above and beyond, making a difference in a stranger's life. I had recently rented a unit in Long Beach using the online e-rental method because I am not near Long Beach and my brother was going to get my items into storage for me. It became a big problem because the unit was wrongfully described online and therefore it was too small, I called LB public storage to try and upgrade to a larger unit. The person who stated was the manager on site on Saturday May 21st was very not willing to help me out unless I made the trip out there. I am a healthcare worker having gotten off my last 12 hour shift (4 in a row) and now I had to make a long commute to LB to fix this situation simply because LB public storage was not willing to work with me virtually. I thought I'd give it a last try and walked into the public storage on Main st in San Diego and Rachel was my angel that exhausted Sunday morning. Rachel called LB and worked with them, although still a little short, but she saved me a trip out there. I am forever grateful for people like Rachel that make a difference in peoples lives. Thank you!!
Super nice and helpful staff!
Public Storage associate Raul. Was the best. My Rent Rate was going to be Increased. But Raul was able to help me out with 3 month with my same Rental Rate. Thanks Raul really appreciate. 👍🏼👍🏼👍🏼🙏🏽🙏🏽🙏🏽
Buen servicio,gracias Raul
Excelente servicio,gracias Raul
Muy buen servicio y muy limpio el lugar!
Excelente servicio del señor Raúl, ya tenemos tiempo y la calidad del servicio nunca ha bajado
Raul is great,he showed me the perfect unit,thanks
Desde hace tiempo rentó aquí y Raúl siempre muy amable
Muy buen servicio gracias raul macias!!!
Downsized from a 10x20 to a 5x9 since I have a one car garage at my apartment. Not quite enough storage space to fit my motorcycle and car in one spot. I can't say enough about Raul at this location. He really went above and beyond to find a smaller unit sized to fit my needs. I've been there over a year. Any outdoor storage parking with vehicles runs the risk of being vandalized. It happens at every place I've been to with outdoor parking. If you want less risk of property damage you should try and find indoor parking if possible.
Public storage is AWESOME!!!! Thank you Rob Ftragoso thank you so so much, you guys are the BEST!!! Thank you Raul Macias such a wonderful humanebeing!
I highly recommend it.
Tengo 2 años rentando aquí y el servicio es fantástico,Raul siempre amable
Excellent service by Raul
I rent here and I always get greeted in the most polite way that makes my experience that much better. Rudy is always on hand and ready to answer any questions willing to go the extra mile.
Raúl muchas gracias por el buen servicio
I came to ask for prices and Raúl showed me the space and decided to rent,place Is clean and the rate Is perfect,thanks
Raul is awesome,always very helpful, definitely recommend this place
Buen servicio,Raul gracias
Buen servicio de parte de Raul,muy amable
Excelente servicio Raul muy profesional?gracias
Great and easy service. Professional and good stAFF
I think people live in some of the units. Suspicious campers parked outside the units in the parking spaces.
Thank you Rachael - you rock!
Excellent service by Raul the manager!
I am very happy with the service I received from Raul and Rachael, very efficient at their job, my father and I are very satisfied with their business
Super great service from Raul. He always goes the extra mile to help me out. A true asset for Public Storage.
Amazing storage place. Highly recommend.... quality staff... great place..... a must if you're I need
Excelente servicio,Raúl siempre muy atento
My RV was vandalized, $800+ worth of damage, and no help/no accountability from Raul, the location manager or Robert, the regional manager for Public Storage.
Yes, I know things happen and damage occurs, but...
...given the circumstances, you would still expect these individuals to behave like decent human beings, but that's not what I got, in my opinion. When I left my RV the last time, before it was vandalized, I asked for some extra time beyond closing time (5PM) to secure my RV and put things in order, but Raul refused any flexibility. He went as far as to give me some reasons that were bald-faced lies about PS's policies, and these were corroborated to be lies by PS's own customer service when I later called to verify what I was being told by Raul. And when I called Robert to complain about Raul's treatment, Robert does not even have the decency to call a customer back.
Two weeks after this, the RV gets vandalized. When Raul calls, you would expect some decency, some acknowledgment, a "we're sorry this happened"... Instead, you get this flippant individual who shows no remorse that this happened under his watch, offers no help or support to even get at the issue. He just washes his hands off the subject and tells you to call the Chula Vista Police and whatever, there's absolutely nothing they can or will do.
I filed a case with the Chula Vista Police, case# 211609, it's all there. Would I recommend this Public Storage? Not in a million years.