Public Storage Self-Storage Units at 791 S Azusa Ave, Azusa, CA

When I started renting storage I setup auto payment, yesterday I got email and today voice mail saying my payment was due, I called and complained why the payment was not processed when I have autopay; I was told that autopay was turned off, thats why the payment was not processed. I never turned off autopay and was charged $15 extra for late payment; maybe is a way to get revenue from me as I canceled the insurance because after 6 months they raised the price. I turned autopay again, but I repeat I never turned off autopay. I have many bills on autopay and I would never turned one off to avoid late fees. Existing and new customers beware. 😡😡😡

Thank you angie

THANK YOU ERIC FOR HELPING ME WITH MY RENT! IT MEANS A LOT

Staff was very nice to me! There was a bit of a mix up with the keys and carts but besides that, everything went well. Very nice people. I believe it was a man and lady.

I had a wonderful experience with this facility today. We are military and looking for a place to store our equipment while going overseas. Angel was especially helpful and was so patient with all my questions. We ended up getting to stay stateside, so while we don’t need any storage services right now, because of the amazing customer service we received from the staff, we plan to recommend this location to our entire community of military friends and colleagues! Highly recommend. Very clean, friendly staff and safe feeling building and area.

This facility exceeded my expectations. Eric, Marlene, and Angel are the dream team of public storage. Their help was critical at a difficult time and is very much appreciated. They're very friendly, knowledgeable, and helpful. If you have storage needs, go and talk to these wonderful people.

Angel, your front desk worker was, thorough knowledgeable, patient, professional, VERY PROFESSIONAL, personable, kind and considerate. Her customer service skill, people skills, communication skills and telephone demeanor is second to none. I highly recommend that you do all you can to keep this young lady with your company and move her up the ladder continuously. Bravo Angel! An exceptional Employee and a valuable asset to PUBLIC STORAGE! Kosmond Russell

Eric has been Completely Awesome to work with, and always provides excellent service. Thank you Eric!!

when i had questions over the phone and when i was there in person marina was very helpful and sweet. she was very detailed about the storage until i was interested in and the layout of the property.

Thank you Eric and Marlene for helping me with my storage

All three employees here were so nice and helpful. Helped my son rent and made it so easy.

I highy recommend this location Eric answered all our question and made the process easy.

Marlene and Eric thank you for helping me and answering all my questions

Eric was great and answered all my questions that I had about getting storage. He made the process quick and painless.

Eric was really helpful and answered all of my questions.

Shoutout Eric and Marlene! Great customer service

Thank you marlene for the help today! I appreciated you taking the time to explain the app.

Today I had to make a payment for my unit and miss Marlene helped me figure out how to do it over the website. She worked with me step by step and I appreciate the help.

This is a shout out to Marlene and Eric for helping me today!

Thank you again to Marlene and Eric for helping me figure out the app to open the gate!

I had ALOT of questions about public storage and was a little nervous walking in. Eric & Marlene helped me out so much!! They both took the time to explain the process & answered all my questions!! THANK YOU!! You two are awesome!!

I had a great experience here. This was my first ever storage unit I’ve gotten and a friendly worker Eric helped me a lot. He was very informative and helpful in helping me get a Unit. He was very helpful and patient while answering my questions. We had a very nice conversation in which he helped relive some of my stress. Thank you Eric!

I’m disappointed with my experience. I was promised repeatedly when I signed up to rent a temperature controlled unit that the AC was out and that it would be fixed by the end of the month. Be forewarned that at this facility, “temperature controlled” means as much as 82 degrees. I would not have paid for or loaded all my stuff into a unit under those terms. I also asked about the possibility of pests getting in through the open link wires at the top of the unit and was told there are none in the facility other than a few spiders up by the skylights. Less than a month later, when I came to access my unit, there was a huge dead roach in front of the unit next to mine. I wouldn’t be so frustrated if these weren’t issues I’d explicitly asked about before signing any contract. I found the staff to be nice but that can only go so far!

eric and marlene were very helpful and nice when i lost my key and needed to get a locksmith for my storage unit, would definitely recommend

Really despise the fact that this place opens at 9:30 am and close at just 6pm. You guys should be cheaper for that inconvenience

Angie and Marlene were very helpful

Muchas gracias Angie y Marlene por su ayuda

Thank you … Marlene and Eric for helping me and having a clean property

Thank you again for today Marlene and Eric! They helped me take care of something for my Nino and they're super funny.

This review is for Marlene! She was so sweet and helpful to me. I appreciate you taking the time to help me today and for listening to me.

Jacob is very helpful. He help my mom with her rent in the storage. Been with the company for a long time. Very greatful. Thank you to the manager. God bless

Hello The staff at public storage were great! I believe the young man was named Eric and the young lady was Marlene. They were extremely helpful, friendly and gave the full run down. They made it easy to understand and we're helpful with downloading the PS app.. The name under public storage is Yolanda Yailah Ramos.

Eric did a great assisting me earlier today with my storage unit at Public Storage.

Stephanie was very knowledgeable to show us both inside and outside storage at this location. Very well maintained.

What can I say about Angie and Eric? Well, they're both very helpful and welcoming. They made sure I had all the information I needed and their suggestions were the most beneficial for me. I was originally interested in a space at the Irwindale location, which coincidentally, is where Angie originated from. They set me up with a good deal at the Irwindale location. If you're looking for short-term or long-term storage, I can confidently recommend Public Storage as your go-to facility.

Eric and Angie were very friendly and helpful. Great customer service, I highly recommend.

Eric was awesome very helpful wish other companies that I deal with had staff like him. Thank you Eric

Angie and Eric are great! They are so helpful!

Sophie and Angie are amazing in their customer service, highly skilled in their work. Friendly and considerate with dealing with customers. I highly recommend this storage facility.

Me pareció excelente servicio!! Sobretodo la atención de Kevin muy buen servicio

It’s fast service very nice employees very help full its clean place.. It is a very secured property. Kevin was very helpful and made the process super fast and easy.

Un excelente lugar para rentar un espacio y buen servicio Vanessa la muchacha que atiende ahi wuao muy amable y te explica todo muy buen servicio 100% recomendado.

I had a great experience! it’s my first time using a storage unit, Vanessa who was very helpful and answered all my questions. It was quick and easy setting everything up.

Tabitha and Vanessa have GREAT customer service and friendly.

I just want to say that I had the most positive experience here ! Vanessa was so kind and answered all my questions & was super welcoming ! Not to mention space was actually very clean !

Super clean and amazing service

Oliver is the greatest. He is very helpful in many ways.

Vanessa was very helpful when I needed help with my storage unit. She went the extra mile to help me resolve the issue. Love this place, strongly recommended ! Thank you Vanessa

Had a very good experience as this was my first time using public storage. Oliver was very attentive and helpful to me and my sister. Will definitely recommend this location to my friends and family!

Oliver and Ali they really nice and good helped.

The girl who helped me is very kind and friendly, she deserves a raise 😂

Was helped by property manager Markie, she was delightful and energetic. She answered all of my storing needs and went over the properties features and helped me find the right amount of boxes I would need for my move

Great service by Oliver and Marky

Oliver and Marki are really good with their customers

Came to this location a couple of times and had interactions with Vanessa, Marki and Oliver. All three of them have been working super hard to please the customers and keeping the facility clean!

Very easy and pleasant experience setting everything up. Oliver was helpful and informative and willing to answer any questions I had.

Oliver very nice and helpful person

Kathi has awesome customer service. She was kind and patient with me being undecided on what size of unit to choose A+ Thanks

Had to move in the rain and Kaydi made everything easy! Thank you, Kaydi!

Alyssa and Oliver were excellent in meeting our needs and answering every question we asked. On a very busy day they were both so helpful and got to every customer as fast as possible. This is a great place to store you belongings!

We came down to rent a storage and Alyssa and Oliver so sweet and helpful great customer service would recommend going to them with question or any help needed

Clean and carts where available with ID

Very friendly and accommodating staff.

Alyssa Great customer service 👍

Marlene and Alyssa was awesome in securing a storage unit. Thank you for your assistance ladies. 🥳🥰

Today I went in to this location with my granddaughter and was helped by Alyssa she was very nice and patient with me. I recently went into a different location back home and did not like the employees and was pleasantly surprised when Alyssa showed me nothing but kindness.

I went to rent a new unit and alyssa helped me out so much this was my first time renting a storage unit and it was super easy thanks to alyssa. i will be recommending her and this location to my friends

I came in the other day debating if I wanted to upgrade my unit or not, and I spoke with Marki. She was an absolute delight to work with. Wasn’t so pushy on trying to upgrade me and was showing me options on what variety they have to offer. Gave me all the information I needed to make the right decision. I will be back because I truly think I need the room. I’ll be asking for Marki since she was too kind and gave EXTRAORDINARY EXPERIENCE! I even referred some family and friends who needed some extra space!

Not my first time here. Each time Marki has such a good attitude. Ask for her

Marki made the process very easy. Answered all my question. Will be referring my family to this location

Was able to get some very useful information from Marki regarding a possible rental was very nice and informative will definitely be back and sending anyone that is looking for a storage to her.

Never really write too many reviews but I just had to with the Amazing Service I get from Vanessa I have been a customer for over 3 years and she is a face and name I always remember because of the Awesome service she provides. She's helped me more than a few times with different issues or information that helped tremendously for this I recommend this location for any storage needs.

Thank you Vanessa and Marki! Great service

Marki and Vanessa are amazing!!

Marki and Vanessa were very helpful and awesome.

Our move in was very smooth and stress free. Kaydee helped us through the process. Her customer service is beyond fabulous which is very rare anymore. Very friendly staff and clean facilities.

Very helpful!!

Last week me and my sister Virginia, went into the Azusa facility and was helped by Eric and was told some valuable information about transferring to a smaller unit to save money. I went back into the facility earlier today and was helped by Alyssa and Vanessa who were able to give me a discount on my monthly rent for 6 months. It’s going to be a huge help since me and my sister are struggling financially at the moment. Thank you for giving great customer service! I’ve only ever had great service by all of the property managers here at this facility!!

Alyssa was super helpful and made my move in process super east Y!

Alyssa was very helpful.

Been a customer here for years. Had a situation that arose and Kaydi was a tremendous help resolving the issue! She knew exactly what she was talking about, is very nice, and returned my call the same day when she said she would which is rare in today's world. Very glad she answered the phone when I first called in.

JUST A HEADS UP UNIT SIZE 10/8 , 224 $ A MONTH AND THOUGHT THAT WAS HIGH , HASN'T BEEN A YEAR AND THEY TELL ME ITS GONE UP OVER 300$ , IM LOOKING FOR ANOTHER PLACE,CHECK REVIEWS AND COMPARE PRICES, GOOD LUCK.

Great location, secured storage spaces. Clean storage areas.

My setup experience for my storage was great! With the wonderful help from Vanessa, it was fast and easy. She was very welcoming as soon as I walked through the doors. That was a total plus. You don't get that at all of places anymore..... Vanessa answered all of my questions with no doubt or hesitations. I'm glad to have my storage needs here 🙂

Angel Alyssa and Vanessa amazing customer service very helpful

Alyssa helped me with my move in and was such a lifesaver! She’s so sweet and amazing. Public Storage needs more people like her!!

If I could leave zero stars I would. You would think a big name in the storage facility world like Public Storage would have more advanced surveillance, but what I was told was that their security footage runs second by second, with no method to fast forward or rewind. My unit got vandalized and 10 years of my life in what others would consider "stuff" or "junk" but holds precious memories to me is now gone. I had to call the police myself and was told that I needed a suspect, when I asked Public storage staff, they informed me that they were not obligated to assist me and that when they do have time, they will check the camera footage (second by second in real time) to see if they can find a suspect. No status updates or anything. You would think with the crazy price hikes they charge their tenants that they can afford more advanced surveillance equipment or even more cameras. To add salt to injury, the police (Azusa Police Department) informed me that there was ANOTHER robbery at that very facility a few days before and that they were able to quickly find the suspect (through surveillance), locate them and is about ready to go and arrest them. How am I to feel about this? Not only were they insensitive, they also implied (to me at least) that for all they know, I could have relocated my things and am trying to claim insurance fraud! Unfortunately for me, my lock got picked and half my storage completely wiped out. There were no signs of external tampering, but that was PRECISELY why I needed surveillance footage proof. I mean, my storage unit was right in front of the elevator. There has to be evidence of someone opening and closing my storage unit during the period I did not go there. So in the end, what am I left with? Heartache, frustration, anger (at myself and at whoever stole my stuff), and disappointment in what I thought was a safe place to store my items considering how famous their name is.

Friendly staff overall but when you run into an issue with your unit, that is where the problem comes in with the way the company handles the issue. Not only do they not provide reassurance for your property but all they do if give you a pamphlet and hand you off to the local police that tells you that it is your responsibility to deal with the insurance and police. This location also tells you different things. For example my situation, I had two incidents, first incident occurred when I was on vacation, when I return my storage was vandalized with no visible signs. I reported it to the office and filed the report with the police and I get this back and forth about how video footage is acquired. I've asked the Azusa Police to step in to ask for assistance and they said that it is not their responsibility to ask the facility for footage and then I have asked the facility to assist with the footage in where they said that its only if they have time and that the police will need to request for footage and they would then sit through it. They informed me that their local system has no fast forward and that its view second by second and so it would take time. The only other way would be to request for the footage from HQ that they would provide in a USB in which the insurance company would not do. During the second incident, There is now visible signs of tampering and should have been an incident that occurred within the last 24 hours but still no footage nor did the local Azusa police do anything to request for footage. The interesting thing is that this time around, I am told that the office camera system does have a way to download the incident with the request of the police because they have a special code. Why was this not disclosed during the first incident? It is not about what I have lost but about the principle of how the company takes care of their tenants. I just want those that do take the time to read this, to consider, do they want to pay for a space and pay for insurance for a service that is flawed if anything were to happen because its evident that they will do very little to help. They dress it up all pretty but nothing actually gets resolved so your only option is to just move out. I was with them for over 2 years so take that into consideration and think long and hard if you are planning to make it a long term stay and if you have anything of value. Definitely do not put in any collectibles.

Very helpful

Jesse was wonderful and patient. Great employee you got there.

Amazing public storage unit. Tabitha is simply the best. She’s super kind, very understanding and was willing to help through out my whole process. If you are looking for a storage unit that is clean and also has great staff then public storage is what you need.

Tabitha and Vanessa have always been a huge help.. with billing issues to just being overall helpful. Been a customer here since 2018 and they have always been kind and helpful I would recommend this location for your storage need

Gracias a Tabitha por ablar Español.

Had a great experience with them over the year I had my stuff in storage. They even gave me a reprieve when corporate raised my rates. All good people here.

This place deserves negative stars. I rented a storage place in this facility, and move-in was ok. For a month, this place was ok, with just a few hiccups. Their entry gates had frequent problems with either being directly broken or not working well with their Bluetooth app. I would try accessing the Bluetooth gate several times with their app with no success. Today I was called and told that my code was used so someone could access the premises and steal from several units. I have given my code to no one but my wife, so I must assume that their buggy Bluetooth access to the gates through their app is unsecure and the thieves stole my code. Instead of dealing with their problems, they told me to move everything out of the premises within 48 hrs. Further, they would not email me the information and put everything in writing. Save your time, money, energy, and sanity, and find yourself actual professional storage facilities. Now I have to put my scientific research into saving patients from kidney damage on hold because of these knuckleheads and move all my stuff. Dr. James McMullen, Ph.D.

Vanessa always has a great smile and positive attitude..

Good customer service !! Recommend ! Vanessa was very helpful !

Atodo aquel que compre en subasta por Linia no le recomiendo este lugar por que son cuartos echos por echos mismos venden Pura basura todos los papeles de su compaňia y basura que recojen son bolsas llenas de Pura basura ramas de arboles mi recomendasion es que tenjan cuidado por que son muy Transat

Thank you so much Vanessa! Great manger and was able to take my payment with no problem even though it was at a different location!

Thank you Marki! Amazing customer service

I appreciate the team here for answering all my questions about my rental. Thanks for making this so easy, it's my first time storing.

Recently came in to purchase a unit & was assisted by Alyssa who was so kind & helpful with everything I needed. Very happy with this location. Thank you Alyssa!

GREAT CUSTOMER SERVICE!!! Vanessa, Marlene, and Marki thank you for always being amazing.

Marlene and Vanessa are fantastic. Would always reccommend!

Thank you Alyssa for all your help! Excellent customers service and she was very patient with me since I’m not tech savvy! I am truly impressed.

We just finished renting the space in public storage in Azusa location. Marki helped us throughout the whole process. She gave us a tour and patiently explained every details and important information to us. She is extremely helpful and thoughtful. We like to rent a space near the door and it was difficult to complete that through e-register. She patiently instructed us step by step and finally we booked that place. I would say we had very nice experience here with all the workers there. Highly recommended

First time renting out a unit, was a bit nervous! but Venessa and Marlene helped me a lot. they walked me threw everything, they were very professional and nice and fast , thank you Marlene and Venessa for your help, I really appreciate it! Will definitely recommend to friends.

Public storage, Azusa CA. The staff, the property manager wonderful her team the most well educated staff. Love them all. The property itself WOW VERY WELL MAINTAIN THERE OVER ALL SCORE - 500, THR VERY BEST

They increase your monthly bill little by little and they don't give a reason. so beware

Marlene was very helpful and suggested boxes to aid me in organizing my unit space.Way to go Marlene

Marlene was extremely helpful and gave me the best option I could get! Thanks!!

I just moved to California and needed a place to store some of my belongings. One of the workers, I think their name was... Marlene? I don't remember but it might be that. She made the process very easily and delivered top notch customer service. The Public Storage in Seattle do not compare to the one here in Azusa, California. THANK YOU AGAIN MARLENE!

Vanessa H. is very accommodating, professional and answered my questions in full detail. :)

Great service, Vanessa was very nice and explained everything nicely and was understanding great attitude and very humble. Thank you for your help and service

Marlene and Vanessa were so nice and helpful! Those girls helped me out and took care of all my concerns

Yesterday marlene and Mary were amazing! Thank you both for helping me

Place is perfect but the worse for not having any restrooms available me and my pregnant gf had to walk to the corner business medical emergencies are completely ignored at this facility

Stephanie very helpful. Everett help too.

Jesse did Great. Thanks.

Extremely efficient and professional. Everything was explained clearly and the rates were definitely affordable! Customer service was amazing as well, Marlene was helpful and answered all my questions. I'd highly recommend!

Super atencion por parte de vanesa servicio y atencion de calidad ppr parte de ella mil gracias vanesa

Vanessa is very helpful.

I’ve been here for 2 years and never had any trouble. Today the key on my lock broke inside of it. Went to the front desk and the ladies that helped were very friendly. Marlene and Nicole were happy to help. Nicole was fearless as she cut the lock open and we left within minutes. Thank you!

El servicio esta bien

Typical Public Storage location. Limited hours to access.

Very efficient and professional. Made selecting unit quick and easy. Explained everything fully. Best rates for unit size i could find locally.

I had excellent customer service with them. I felt like they was very helpful with my needs.

As good as it gets. Thx again

I reserved 2-10x20 units with Public Storage, Azusa coming from the state of Maryland to California with one of my units removed without notifying me and 2 employees failing to provide the correct information when I reserved the units. I complained to corporate, Customer Care and the Escalation Office with no help or discounts for no fault of my own. I have talked to many more people with one employee hanging up the phone on me until I spoke with the Property Manager Vanessa and Maviene. These two ladies were off the hook. They were professional, patient, considerate, caring and made me feel so good after what I had gone through. I thank both ladies and May God bless them from turning a bad situation into a better one with their skills of communication and responsibilities. Great job ladies. I am well deserving of a reasonable credit for what I have gone through. Public Storage should make sure that happens.

I would save time and just go find a place that’s open 24 hrs

I've had a storage unit there for 3 years. In that 3 years I've had my unit burglarized twice now. They will swear up and down that their property is secure. The only 2 cameras they have there couldn't even pull a license plate from the vehicles suspected of the thefts. If you think having an indoor unit is safe it's not. The thieves rented a unit inside and hid inside the unit until they closed having access to the facility after hours. Oh you have a nice heavy duty lock on your unit? Don't bother, they will just drill out the rivets on the door slider rendering your locks useless. If you want your items stolen rent a unit here. If you don't, look elsewhere.

Realmente no me parece que tenga las 5 estrellas pues es algo caro comparado con otros lugares. Si está limpió, pero no sé pero cercas de mi storage hay algo raro pues hay muchas mosquitos y mosquitas negras. Y el horario está muy limitado, abren muy tarde y cierran muy temprano, no hay opción de poder quedarme a reacomodar o buscar algo, todo lo demás está más o menos bien.

Great experience! Marlene was super helpful! The storage area is very nice and clean

The place is really nice and clean, and the employees make the experience smooth!

Recently got a unit here while my husband and I work on downsizing. It was very clean and well lit which made me feel a lot better since I’ve never really used one of these storage places before. Marlene helped me out and was so sweet and helpful getting me all set up and situated.

As someone who works in healthcare, I was relieved to finally find a storage space that met my standard of clean! As a first time storage renter, Marlene was an absolute delight to work with! She was very patient and answered all of my questions (even the somewhat silly ones).

Such a friendly place. They were overwhelmingly helpful and sweet. If i could rate this higher, I would. Please give my thanks to marlene and veronica. I was very happy with how clean my unit was.

Vanessa and Veronica give great service 👍🏼

Jenna and Roxy were very helpful. Very polite and very professional. They helped me with some billing issues amd they resplved it in minutes.. thank you for your help..

Long story short. Vanessa and Marlene so nice and helpful. I needed a mask. Offered to buy one and they gave me one for free. Both so nice and helpful. Really appreciate the great attitude

Vanessa y marlyn me antedieron excelente quede muy sastifecha por el servicio que me ofrecieron fueron muy amables conmigo 😘

Shop around for the best price.

Exelente

My family has had a storage unit here for 22 years. I can honestly say the best service we have received has been within the past year from Marlene & Vanessa (young, nice dark haired gals that last helped us May 1st 2022.) These two ladies go above and beyond to be kind and considerate - even when there are numerous customers waiting to be helped - they assisted us with quite a few changes on our space. They listened to our concerns, explained process & protocols and went out of their way to ensure our needs had been met. These ladies are fantastic which is why we have not moved our belongings to a unit closer to our home. THANK YOU MARLENE & VANESSA.

I drove there twice and they why not open 4/20/22 I'm going back to tomorrow and I hope they are open👍

Veronica Thank you great job

Jesse fue muy gentil y muy amable. Felicidades por tender el personal como ella.

Veronica was very helpful and I’m happy storing here

Veronica was wonderful and I thank her very much for the help! Jose was wonderful as well!

I want thank Veronica and Crystal for going out of there way to help me great customer service

Wonderful time at public storage! 100/10 Veronica is wonderful!

Had a wonderful experience with Public Storage! Would highly recommend! Veronica was wonderful

Just paid my bill.

Crystal is very attentive and explained everything very well