Antonio made the experience super easy. Kat was a lot of help setting it up too
Antonio has been OUTSTANDING in his presentation and information of the units...insurance and all aspects of renting a storage unit ! I thank him for making my decision so easy !! Well done Antonio !!
Antonio and Dorsa were big help today. Antonio was a lot of help during diffcult times
Martin was very helpful and provided excellent customer service Thank you
Amazing service given by Antonio. He not only does a great job but he looks after the interest of the clients. Being a long time customer...I can recognize good people.....he is a great employee. Give him a raise.
Antonio provided me with excellent service. Thank you
Antonio is a great help every time I have questions. Super friendly 🤗
Antonio was a lot of helping completing the rent by phone!
Hi I've had a storage unit since 2019. The manager Mr. Antonio is an absolute awesome person. He made my entry easy very easy. Than showed me their app for android which has many functions to include opening the gate to get in. How cool is that?
The major absolute downfall NOT Related to Antonio, but to the company itself is the very steep price increases.
My unit is 5x10 I started at $89.00 a month, than the next year that literally doubled. Ok still not bad and easily affordable. Than the next increase now has me at $171.00 for a 5x10. That's getting very close to pushing out of my unit. I'm very very concerned that the next increase I'll not be able to justify.
This place is clean very very well maintained and well light at night.
Antonio is the beat part about renting here, the most friendly person I've ever met and great customer service to boot.
It's a Storage facility!!!
I would like to thank Jonathan for helping me with the online process of renting a Storage Space. He went above and beyond to make sure I understood what to do. He was also very polite and patient with me. It was a pleasure doing business with him. Than you again Jonathan!!
No one is ever there
Elevator breaks down when you need it
Poor service
Jonathan Pulido is a great customer service rep. I walked into the facility frustrated but Jonathan assisted me with excellent customer service and took care of my issue. More reps should be like Jonathan.
Thank you
Mike
Jonathan was great and even better that he was a Spanish speaker thank you public storage
Fast and easy Jonathan was great help!
He was very informative and answered all my questions.
Thank you Jonathan.
Jonathan was great help with my retal
Easy process. Good experience. Antonio was a great help and very friendly.
I had some questions about the prices and an employee name Jessy was really helpful
Antonio was super helpful this weekend. Made my experience to much easier.
The Lakeview Ave Anaheim CA facility is new. I moved from Public Storage on La Palma - because they are demolishing and rebuilding NEW. The Lakeview location has the upgraded security systems. And NEW. (12/17/21) Reaffirm - 5 stars. (02/23/22) Still earns 5 stars. (02/10/23) Just visited today! Repeat 5 stars.
My rent was surprisingly increased by 30% after less than 5 month rental period (from $310 to $415)
I did NOT receive any notice before the increase and I just knew about it by chance when I logged into the Public Storage app.
I only received the notice after I contacted customer service to complain.
Customer service informed me that as per contract they have the right to change the price on moth-to-month basis, which is entirely unreasonable and unacceptable.
It worth mentioning that similar units at the same facility if offered for less than my new rate hike.
It is very unfortunate that Public Storage company would allow their facilities mangers to take advantage of costumers' circumstances and inability to move their stuff to another facility on such short notice if they do not agree to the new rate.
I'm definitely looking for another storage option, and I will pass my bad experience with using ever mean possible so others will avoid my same mistake.
Public Storage is the best storage company in Orange County! The process was dialed in and convenient and their staff was very polite and helpful! Katherine was very knowledgeable and quick to help. Truly this company goes above and beyond. Thank you!
Katherine helped me save $50 a month on my storage!! Thanks so much!!
Experience here has been great!
Clean units. Light didn't work inside of unit. Staff is friendly and willing to answer questions and work with you.
Had item stolen from a .locked unit. Person on duty didn’t seem to care at all. They advertise a secure site and things should not get stolen.
Javier and Angelina Is such a nice person and always helpful in every day she can... I like her alot...
Antonio answered all my questions and was very helpful. I recommend this public storage.