Public Storage Self-Storage Units at 121 N Houghton Rd, Tucson, AZ

I want to take a moment to recognize Marrah for providing an outstanding customer experience. From the moment I walked into the facility, Marrah greeted me warmly and made me feel like a valued customer. Her professionalism, attentiveness, and genuine care for her customers set her apart. Marrah went above and beyond to ensure my needs were met, answering all my questions with patience and expertise. She explained the storage options clearly, walked me through the facility, and even shared helpful tips on maximizing my storage space. Her attention to detail and dedication to ensuring my satisfaction made what could have been a stressful process smooth and effortless. One thing I particularly appreciated was how Marrah maintained the facility. It’s clear she takes great pride in her role—everything was impeccably clean, organized, and secure. Her focus on safety and accessibility gave me complete peace of mind about storing my belongings there. I would highly recommend Marrah and this Public Storage location to anyone in need of reliable and professional storage services. Her excellent customer service, combined with her friendly demeanor and knowledge, makes her an invaluable asset to the company. Thank you, Marrah, for your hard work and dedication. You truly made a positive impact, and I am incredibly grateful for the exceptional experience you provided. Keep up the fantastic work!

Keishla was the best!!! Took the time to help me find a leak in my storage. She also helped me get a rental decrease. Thank you to Mara also for giving me an extra day for the leak issue. 🙂🙂🙂

Keishla R is awesome. She is so helpful, friendly detail oriented very nice and always has the answer to my questions.

The property manager Keishla did an outstanding job of explaining the process to get my unit. She was very efficient and helpful and did a great job in getting me signed up for a unit. I’m glad I switched to Public Storage.

Keishla was a great help, very friendly and professional, which made my hectic day more easy. Plus, you have great prices, even on climate control! Thank you!

Keishla answered my questions and guided me through all the steps I need to know when it comes to renting and leaving my storage unit I will come back thank you keishla.

Miss keishla was extremely helpful I was in need of a small unit due to moving process and I know I came to the right place she made my move in super easy and answered all my questions as well as guided me through the move out process. Thank you keishla you are awesome.

I needed to downsize, rent was increasing on my 10 × 20, and Keishla was extremely helpful and is going to oversee that all goes well for me, as i transfer to a smaller unit, caring customer service, thank you so much I called on 09 Sept. To ask a question and spoke with Marrah, she was extremely helpful, kind and polite. Excellent customer service extremely safe place to store stuff

Miss Keisha was so professional and extremely helpful. It’s already nerve-racking. We have to deploy but she made it so easy to get my storage. She gave me plenty of option and explained the whole process to be in detail. Thank you thank you thank you so much ma’am.

excellent service keishla was nice professional awesome personality

ms keishla was super helpful super professional and always kind helping customers

Marrah was very sweet helpful and has good humor, it was a delight to have her helping us during our visit:)

Both Delia and Keishla helped me rent 2 units. They were very professional, kind, and courteous! Great experience so far!

Delia was so kind and helpful after my fathers passing. We needed to store everything from his house and she was very patient with me ..

Great staff. Delia was very helpful and personable.

Awesome place they really go out of their way to help their customers would really recommend them

I have a storage shed here that I started renting at $120/mo. Over the course of a year and a half the price increased to over $200! This place and every Public Storage unit is a total scam! Find a place that doesnt arbitraily raise your rates for absolutely no reason!!!

Delia is very knowledgeable and a very clean property.

Delia gave great customer service and had such a clean facility

This place is great! From the customer service to the overall cleanliness of the place, everything is top tier. Delia has such a great attitude and answered any questions I had. I'd recommend this place over others. Trust, you (and your belongings) will love it here.

Looking in to moving to this are and was able to contact this company and talk to Mrs Delia and she walked me through all the cost of the storage units they had available and was just really nice and genuine. Made things a little less stressful for me.

Delia was so helpful answering my questions and made sure everything was a right fit for me.

Delia is very friendly and knowledgeable.keeps the property very clean and inviting.

My experience at this storage facility was very pleasant and efficient. Delia was extremely helpful in setting up my new storage unit. She provided clear information, answered all my questions, and made the process smooth and stress-free. The facility was clean and well-maintained. I highly recommend this storage facility and Delia’s excellent service!

Been storing here for about 5 months now. Never once an issue. Property is always clean and maintained. I have been several times while they're walking the property checking units, cleaning, etc. Recommended in my book! Oh.....and I LOVE the app!!! Makes it so easy to get in/out of the facility.

Went with my daughter today to enquire about a storage unit. We only need one for over the summer for her college stuff. Delia was the employee who helped answer all of our questions and took us around to see the unit size that would fit our needs. She was EXTREMELY helpful and kind. I can not say enough nice things about her! We rented a storage unit, and Delia made it easy and painless. 🙂🙂

Delia was very useful in getting me through this reservation

Delia is knowledgeable and friendly. Property super clean.

Delia was amazing and very helpful got me the right storage unit would highly recommend

Clean Property and friendly staff

Delia is a DARLING!!! Went to a special effort for me so I wouldn’t have to pay a late fee. At the end of her busy day… 😸😸😸😸

I had the best experience with Delia very nice person and very well informed on everything I needed to know

Delia has to be, by far, the best rep I have had to work with. Management would do their best to keep her on staff

Veronica wad great to deal with - help me in many - great place to store family treasurss

Veronica and Delia are awesome

Veronica is the best! Happy and helpful!

Facility is so clean and well kept. But the reason that we rented here as opposed to anywhere else is definitely the staff. Delia was so helpful and friendly!

Delia is so very kind and helpful!

I highly recommend this facility for storage needs. I selected it because it is very clean and well kept and seemed secure. After needing another unit and working with the staff I was blown away with the customer service, Veronica helped me with the additional unit. She called me a few times helping me get a unit right next to my original one and was a pleasure to work with thru the whole process. Other employees that I have seen on site also are very polite and willing to go the extra mile to make sure everything is perfect and clean.

The facility is very well maintained and Veronica in the office is amazing. Anytime I have had to interact with her, she makes me feel welcome and goes above and beyond to make sure all your issues are resolved. In my case I have a tricky sliding thing on my lock and she was able to show me the trick to using it. Cameras are everywhere and the place is very well lit at night. I feel like my items are secure.

Very Professional, Veronica was really helpful and informative!

I needed to get an out of state storage unit updated. Samantha was professional, helpful, and an example of how customer service should be done…….. definitely satisfied with my business with Public Storage.

Veronica is super helpful, and very friendly!

Veronica helped me and answered all my questions

Veronica is great and super helpful! Best service hands down!

Have been long term renter 8+ years. Increases every six months +/-. Unit broken into - Police could not contact them - Case closed. Very very little insurance claim received. Returned to unit in shambles + Rodent infestation. Changed unit (smaller due to damage)....slapped with 26% increase in 1 year?? Again ....Why am I still here??

Property manager was helpful on explaining what public storage has to offer and very honest on everything

Veronica was so help even thorough my unit is at 07112she was nice enough to come help me with my unit and get my billed paid

I recently rented a unit here and so far I really like it here. I like having the gate/door access with my phone and everything seems pretty kept up.

Excellent service, Veronica was very helpful. :)

Veronica Lopez is the best! She's super friendly, always helpful and has all the answers I'm looking for. She makes the experience easy and pleasant. Employee of the year right there!

I recently had the pleasure of utilizing the services of Public Storage, and I am genuinely impressed with their exceptional experience. When I walked in, I was greeted by Veronica, a friendly, professional rockstar who went above and beyond to address my storage needs. The facility itself is top-notch. Clean, well-lit, and easily accessible, it gave me peace of mind knowing that my belongings were stored in a secure and well-maintained environment. The convenience of their hours and the easy access to my storage unit made my frequent visits hassle-free. What truly set Public Storage apart was its customer-centric approach. The staff took the time to understand my requirements and provided valuable insights to help me choose the perfect storage unit size. Their dedication to ensuring I fit my needs showcased their commitment to customer satisfaction. Moreover, the pricing and payment options offered by Public Storage were transparent and reasonable. I appreciated their flexibility and the absence of hidden fees, making the entire rental process straightforward and stress-free. Whether you need short-term or long-term storage solutions, I recommend Public Storage. Their exceptional facilities, friendly staff, and commitment to customer service make them stand out as a reliable and trustworthy choice. My storage journey with Public Storage was excellent, and I am more than satisfied with the experience.

Wow! I went in today to look at a few units and had the pleasure of speaking with Veronica. We went over the available unit sizes and she helped my find one that best suited my two bedroom apartment for storage. Thank you so much! You have some amazing staff on hand!

Maria was super helpful thank you

Val was very polite and knowledgeable. She helped with all of our questions. Thank you!

Veronica was very friendly and helpful I feel safe and comfy knowing my stuff is in good hands.

If I could give them a 0 stars I would. Started out paying 269.00 and a year in they raised the rent to 360.00 then we called and they were like.. we notified you by Email. We called to complain and basically they said due to the rise in the economy they raised the rent again to 428.00 . DO NOT RENT FROM THOS COMPANY!!! They are horrible. Extremely dissatisfied!!!

Veronica was so nice and friendly.

I've been at this unit for 2 years now, and there's been a steady flow of rent increases the entire time. I just got the next one and the unit is now more than double the original price (the previous increases were more moderate, this new one is almost a 25% hike in one shot). The kicker? If you go online and look at pricing, they are still advertising the original prices to new renters. I guess they'd rather take a chance on a new customer at low rates than keep existing renters???

Angelica and Keri were absolutely wonderful!! They provided me with the best customer service and they were so genuinely friendly and helpful!! This location is fantastic!!

Brittany is a wonderful employee. I have always had a great experience at this location.

I was so happy for a streamlined and efficient experience! Brittany and Angelica were awesome and fun! Best storage facility on Eastside.

Pleasant people and incredibly clean accommodations.

Brittany was awesome!! Great service and follow up. ALL questions answered and she even check on my unit when I was not there. 5-STARS!

Angelica and Brittany gave me great customer service! Super sweet and funny!

Brittany was awesome and super helpful!!!!!!!

Brittany was a great help and just a great personality and attitude. She was very helpful and knowledgeable about the plans and services. Overall it was a wonder experience.

Brittany was wonderful and very attentive to details. Also, very patient. Greg King

Went by to check on getting a different size unit. Fortunately we were helped by Brittany, who was outstanding. She made our experience easy and enjoyable. Hope she's here anytime we have to conduct business.

Charlotte made setting up a storage unit painless and super easy, definitely recommend this place if you’re looking for a climate controlled storage facility.

Brittany is very helpful, knowledgeable, and professional. Highly recommend this place!

Brittany was very nice and helpful.The property is very clean and we'll maintained.Good job!

This facility is great. It is clean, secure and most importantly has great staff. I was helped by Aysha, who did an awesome job at making everything quick and easy. I will recommend this location to all of my family and friends. ***Update*** I recently moved out of my unit and wanted to say that Charolette did an awesome job assisting me. She made sure I was good to go and was friendly during the time I spoke with her. Thank you. I will be sure to come back to this location should I need a storage unit in the future.

Received bill and rental payment went up $42! Was told we were "RANDOMLY" chosen to have our rent raised! Renter BEWARE!!! Have only rented there for a few months.

Chas was extremely helpful. She took the time to answer all my questions and show me the units. I am very happy with my experience here.

WOWZA!! Chas was very helpful in helping me resolve an issue!