You always have what I need! Thanks, Caryn!
Excellent customer service Caryn provided the best service ever!
Excellent experience working with Chas today! Had to vacate my unit and she made the experience quick, easy and pleasant. Highly recommend this location - the property is clean and secure.
The front desk attendant was so helpful!!! She knocked it out of the park.. thank you SAM!!!!
We have had storage here for about five or six years because of location yesterday and today would be the first time that I received good customer service. Usually, there’s never anybody in the office and the older lady that runs. It is nasty not helpful. The usual overall feeling that they perceived to you is that they are doing us a favor when in reality we help them stay employed. The two people in the office today, deserve a raise. While loading my storage unit, I saw them around the property cleaning it up. I have never seen that before thank you very much.
Sami was a great help when it came to showing me the grounds and the units . She even talked to me about the cameras and security. She has great customer service
Sam, has been more then helpful , great customer service , patient , the best customer service I’ve gotten anywhere in a long time thanks Sam
Thank you Sam for your help when I have questions about my bills 😊
Sam is the sweetest. She's always joyful and willing help. She is very appreciated at the store.
This place is clean and well run. Great location right off Speedway. Samantha is so helpful.
Went in looking for a unit, I had some question about the different sizes. Samantha was very knowledgeable and the sweetest people that we have encountered in customer service.
Knowledgeable staff and clean units. Val at the office was very nice and answered all my questions. Would recommend this facility to anyone needing to store
Lacie was very helpful got me in to the right space .
Sam that was there was very nice she did something for me I want to thank her she was very nice
Came by around 5pm on a Friday and they were closed when they said they were open til 6. My friend had a similar issue where they went three times over the course of 1 and 1/2 days and there was no one there
Dianna is great! I so very much appreciated your kind assistance today. 😁⭐️‼️
TINA and SAMANTHA are both amazing. They made it very inviting. I will miss them both.
Samanthas customer service and attention to detail is the reason I continue to do business with Public Storage. Quick, informative and helpful.
Great customer service. Very polite & helpful.
Samantha & Trina
Marrah deserves a raise shes the best public storage associate I have ever meet. Thanks for all the help!
Samantha has been great at communication and following up with me since I placed my reservation. It's wonderful to actually get real customer service!
She's made my experience pleasant and easy.
Sam for President... Thanks for all your help... Awesome 👍🏾
Sam has the most impeccable customer service I’ve seen in a while!! She's a rare commodity but in reality human being!! Don’t lose her!!! She helped explain everything in detail and i wasn’t bored or uninterested! She showed me several units until i found the right size! I’ll suggest this storage facility everytime!!
Went in today to get some information about storage. To where I thought I was going to get a smaller unit Sam showed me the right size I would need for all my items. She was very knowledgeable and answered all my questions that I had.
Walked in to get some information on renting a storage unit. Ashley & Caryn were extremely helpful. They were able to answer all my questions without any pressure to immediately rent a unit. They both were super friendly & were a pleasure to deal with.
Samantha is always very helpful and willing to go the extra mile with all her customers. Highly recomend storging here.
Very nice intelligence young lady and a very nice customer service.
Lacie is fantastic, a very hard working employee. She is very organized, and kind. She is definitely a people person and very respectful. She answered all of our questions and helped us find the right unit for our belongings. SHE NEEDS A PROMOTION !!!
Tina was extremely helpful and courteous:)
Shout out to supportive Public Storage superstars Trina and Caryn for their help today -appreciate you!
Big thank you to Diana at the Columbus location. She noticed we were having difficulty accessing our unit and stepped in to assist, we didnt even have to ask. Thank for continous great service!
Caryn was a great help. And good humored, too!
I visited the store today and was served by a fantastic lady named Katen. She was extraordinarily helpful, and kind, and she listened very intently to my concerns.
Place is great, for the first year. Be prepared for a massive rent increase, annually. Mine went from $130 to $380 in three years. Don't say you weren't warned!
Absolutely recommend the storage place a lady Tina helped me out and was very courteous and helpful to me when renting my storage as you know that can always be a real headache but she made things very easy for me highly recommend this place prices are great as well! I also liked how I could get it online and have access to it immediately with the lock and everything there over the internet that was awesome 👍
Maria, Tina and the team are super nice and super awesome! They helped me out a ton even after hours. I wouldn’t rent a storage unit from anyone else. Thank you so much!
Thank you to Samantha for helping me quote a storage unit reasonable for my needs in recent move to Tucson. She was knowledgeable in my needs, Thank you Samantha C.
Wow, one of the cleaner places I've stored. Very well kept. Tina was on the job and she took care of my mother with patience and professionalism. Thank you Tina.
Ms. Tina was so helpful in assisting me with my payment and getting my app setup thank you so much
Rude front desk employee . I unknowingly lowered my unit door this is not allowed she proceeded to sweep all debris from other units in front of mine and left it there. Petty highschool nonsense!!! For whatever reason she had a problem with me and because unfortunately she was given a little authority I ended up with debris in and in front of my unit. Sad, sorry, PETTY Grow up really!!!!
The girls were great on helping me out with all of my questions that I had and any information about the units.
Samantha was great and friendly
Tina at the Columbus Blvd location was so incredibly helpful today. Kind, courteous, and looked at ways to save me money!! Great job by Tina.
Samantha was very helpful in helping me understand the facility and the rates and helping me find a new unit.
I dont often leave reviews because I don't often get out of this world customer service but I had to after Tina was so awesome helping me. This was an excellent experience and I would recommend this public storage over any in Tucson. Definitely coming back for future help. Thanks again Tina.
Mrs. Tina was awsome. Thank you so much.
The girls are always friendly never a hassle, always a smile with each service thank you sam and Tina
Tina was very nice and she did show us a unit in which I rented, yesturday. Thank-you
Lacie was great she got me in to the space I wanted .great place to store at .
I came in looking for packing supplies and Tina so helpful that I almost rented a storage unit even though I didn't need one. Tina is absolutely fantastic and very knowledgeable. Thank You Tina
I was in here a year ago and Tina was fabulous. She was gone for awhile and I wouldn't come in but once I heard Tina was back I'll start coming back in for supplies.
Tina was fantastic in showing me the various units and telling me the current promotions. She really is an ace
Clean & well kept storage units. Dianna in the office was very friendly and Helpful.
I had a great experience and the gals here are super accommodating. I have mobility issues and Maria took the time to walk me to my unit so I wasn't left wandering around on my own. Then she walked me through how to use the remote access via the Public Storage app and it's really made packing up my things a breeze to deal with. On subsequent trips I was also assisted by Tina who was super helpful in getting me situated with the office cart. I would definitely recommend this location if you need support and efficient customer service.
Dianna and Tina were so helpful today, I'm glad I went with public. You ladies are the best.
Tina and Maria gave me excellent customer service.
I was moving from California and arrived before the office opened. The staff opened for me and assisted me getting in and to my unit. This move so far had been awful, but many thanks the ladies made my day the best. They are kind, professional and helpful. I just wish more people were the same.
Dianna was very friendly and full of energy and helpful. Tina and Dianna great team.
Tina was awesome and very helpful🤩
Tina was fantastic, she assisted me with a lot of information regarding my account and resetting my password. Tina is my favorite even though I'm a hot mess. 😀😀
Wonderfully helpful staff!
I am so glad that Tina has returned to this property. The place is cleaned up and is running like a business again.
Tina did a wonderful job, outstanding. The best I've ever had.
Tina was so great at the speedway location we tried renting at Romero but no one was there but Tina helped us out with everything!!! Thank you so much
Maria is very helpful thank you for your help!
Well maintained facility with extremely helpful staff. Manager Tina is extremely nice! would highly recommend
It's really great to see Tina again, she has always been a great person to deal with. Thank you
Thank you Maria for helping get into the right size unit. You deserve a 10 star rating. Excellent customer service. Definitely will be recommending family and friends
The staff is really nice and helpful. The facility is also great.
Maria and Dianna are both wonderful and helpful hard workers that deserve a raise I appreciate there time and help with getting a storage space unit. Thank you ladies 👍🏼.
Super easy set. Samantha was great in helping me confirm my space and getting it ready for me to use
Absolutely trash unit that was offered wasn't available charged me for a lock they didn't have and refused to refund it then went I wanted to cancel the whole thing ithry put a credit on the account instead of refunding me now I'm out 230 bucks don't use this place
Need a code to get out wow
Maria was very helpful and answered all questions
Samantha was awesome and super professional! She showed us the property and informed us of all the security features, and explained the prices very well and easy understandable!!
Samantha was a huge help! Awesome customer service and great help
It's my first to public storage Columbus Samantha was great good customer service place was clea
service c
Clean facilities, gated access for security. Access 6am to 9pm daily.
I have my stuff in one of these storage rooms. The women are snobby, they are always saying we are doing something wrong. I'm moving my stuff asap. Women that work there very poor costumer Assurant. Never again
We rented a unit at their Columbus location and Chas was very helpful. She made the process easy and explained everything. We had a great experience, thank you Chas.
Chas was so friendly and helpful! she helped me not feel confused and gave me a positive experience! very thankful
My name is Shayne I recently was looking for a storage unit an miss Maria was very helpful with my questions an I felt she took every effort to make. Me happy an the unit was very clean an the customer service feel most important was very good an was happy to rent from her as she was just so cheerfully an delightfull I find it was her service that made me rent from y'all ty
Samantha and Chas were very friendly, helpful, and knowledgeable with services. I was in a last-minute jam, and they smoothed everything out for me. I highly recommend their services!
Horrible customer service. My price for my unit went up by $70 dollars a month and I’m unable to get ahold of anyone there. I’m a truck driver and I’m not able to be there in person to take care of this. It’s Frustrating and seem like an attempt to steel my property that is stored there.
I am a customer for almost a year and wanted to say what exceptional customer service !! When I started renting here the girls at the counter greeted you with a smile ..one person that went above and beyond was Samantha . She helped me with a transfter. Samantha was very patient , explained everything Until I Understood And she had a Smile the entire time. She made the entire transfer very easy ..Thanks Samantha and Ashley
Samantha was amazing helping me get my storage unit reserved and answered all of my questions.
Ashlee helped me too my storage locker and was very kind and informed! The area was clean and felt protected very nice space!
Samantha was great! Was received with great customer service!
Ashley and Samantha were absolutely incredible, very helpful and polite made sure to answer all my questions and concerns.
And Samantha could give me a call anytime 😌
Amazing Customer Service. Clean facility and lot.
The girl at the desk was very helpful she answered all my questions she showed me what I need to do if I needed help and she had her own questions she got ahold of what she needed to do good to go even on her 2nd day And we both said together every day is a new learning experience always gotta learn something new
Samantha was very helpful and friendly.
Samantha and Ashley were two of the best storage property managers I’ve dealt with in a very very long time !!!
Faculty is nice but never any carts anywhere.
I came, I saw and I was completely satisfied. Samantha was kind, courteous and very professional. I had questions, fears and bad experience with other Storage Unit before, but she came through like a SUPER HERO and made me feel safe. She may be short and small, but she came through in a big way. If I had to rate her from 1 to 10, I would give her a super size 12, and a 🌟🌟🌟🌟🌟🌟🌟 star rating . If I had a business, I would want someone like her handling all of my customers. Thank You SAMANTHA!!!
Samantha S. was amazing and very professional! She walked me through all the questions I had
I gave two stars for friendly, helpful staff only. Rates increased outrageously every year. They do not prorate your month’s rent when you move out like every other storage unit I’ve had in the past. Explanation was that it’s too complicated to do that.
I love Tina she is really respectful and very helpful is there to help with any questions and she keeps a eye on her property so far the best storage I ever been
she is very polite to me an my husband yeah the prices are to little high but my things are very safe has not got broken into and she calls me on time if my payment don’t go through I like that very much so people if you need a storage go to Tina she will help you tell her Vanessa send u very nice lady
Tina has been a wonderful help at this site...do go there.
Tina was an amazing help with my online rental! She made the process for me and my company super simple! Thanks Tina!
Samantha S
Was awesome and very professional.
Help me with the new gate code, showing the unite she was great from earlier morning to 4:23pm today plus it was very clean .
Samantha S
Smiling the whole time I spent there . Anything I need help with she was there
So thanks so much again
I enjoy Samantha S 👍🤩
Tina was amazing, very helpful and understanding. Thanks for everything.
I would like to start by saying there are not enough stars available on here to give to Tina....she was extremely helpful and courteous ...she made my transition to a larger unit quick smooth and easy on my pockets ...Thank you Tina, you are truly my angel !
Samantha S. Was very helpful transaction to tour of the facility was great and very clean
Tina is amazing. Very polite and professional. She has great customer service. She always works with us. Very helpful.
MS.TINA IS THE BEST SHE HELPED ME FIND JUST THE RIGHT SIZE STORAGE AND WAS VERY GREAT AT BEING POLITE AND PATIENT SHE NEEDS A RAISE GREAT JOB MS. TINA AT COLUMBUS LOCATION. IF YOU NEWD A STORGE GO SEE TINA
Itina was a wonder person in customer service I give her a thumbs up for the great job she has given me, she is friendly and a great person I would recommend her anytime thank u. Raquel Barker
Tina was great and she fulfilled all my needs and went above and beyond to make sure my needs were taken care she is a great asset to your company.
Went to rent my storage today it was the best experience with the worker there her name is Tina she was just amazing and funny if I ever need another storage unit in the future I would go here again
Tina was awesome she is the best employee I have ever seen with storage units she was very helpful kind and answered all properly
I've been using Public Storage located at 1159 N Columbus Blvd in Tucson Arizona since November of 2021 and this has been a great facility. Tina the manager has been very helpful and I would recommend this public storage to anyone and everyone needing a storage unit in this area.
Great storage place, highly recommend!! Tina was AWESOME at helping in every way possible and the place is reasonable compared to elsewhere!
Tnia and Britney are awsume
I've been with them for years.
After dealing with some health issues and a few deaths in my family (storing my deceased parents and deceased in laws things). I hadn't been to the unit for around a year. In that time my lock was changed according to the receipt they gave me by someone not on my account. All of my wife's things are gone. My electronics, camping gear most of my library. All they left was some of my deceased mother's dishes. Some of them. The things they probably considered worthless. I'll have to file a police report. I can't believe it. I can't.
On top of all that I went through my bank statement and they charged me for the lock and had an imaginary person sign for it. Using my card on file. Phone numbers change but I've had the same email since 2003. No notification.
My emergency contact was never notified. His number is.his business line and has never changed.
Tina was fantastic. She was friendly and helpful and made me feel comfortable about a small problem I was going through iny life. I left laughing and relieved to have solved the problem. Great ultramarine fingernail polish by the way. Made me want to paint my toenails.. thanks tina
Tina is amazing. Funny, helpful and awesome. Will recommend Public Storage to anyone.
I was in a bit of a bind moving my home and business to Arizona and needed a temperature controlled storage asap. My husband called around and discussed what was needed with Charlotte. She was so pleasant and informative that my husband suggested I select Public Storage on Columbus.
I came into town and when I arrived at the storage my reserved rental unit was ready to go. Both Charlotte and Tina are gems. They were very friendly, honest, and professional.
I've rented storage units before and the workers have not impressed. At this location, the experience was the exact opposite. Charlotte walked me to the unit, explained move in procedures, insurance, hours, cart use...no stone was left unturned.
I know in 6 months, Public Storage will probably raise my rates. Then, I'll be disappointed and want to move. But for now, the honeymoon phase, is great. I appreciate the rental when I needed it and will try to find a more permanent location.
Tina & Charlotte make a great team. Was very impressed with them and the Public Storage facility. It seemed very clean and well run.
Excellent service. Very friendly.
Easy access to my storage unit.
Cost efficient. Perfect for the amount of things I need to store.
Awesome customer service from Charlotte! Love that the rooms are cl I'm mate controlled as well!
Tina set everything up well!
Tina help me out and was great
We have had such an amazing experience with Tina! She has been so helpful and we appreciate her so much. Definitely rent here!
Tina and Valeria did a good job
Thanks
Tina was very helpful and kind as well as nice
Charlotte was a life saver! She helped me by giving me a map (so I didn’t get lost again!) to my unit and suggested a closer entrance. After I vacated the locker she offered to check it and let the powers that be know it’s been cleaned and emptied. Having her take care of that freed me from having to remember a password to take autopay off. Great experience and wonderful friendly and very helpful staff! Thanks Charlotte!!!
This location is great, customer service is amazing they've been working with us when we're late. Always nice to talk to we could talk for hours but we dont.
Great place and Tina is awesome. Clean storage space and my furniture felt right at home.
Great customer service, I was happy I chose Public Storage! I needed to rent a slightly larger storage unit on move-in day and Charlotte made the process a breeze! She is professional, courteous and friendly and I will recommend Public Storage to everyone! Thank you!
Friendly, helpful staff make everything clear. Space is secure, clean and well managed.
Tina was very nice and helpful. Property looks beautiful I highly recommend this place.
Entire process was easy. The app very easy to use. And they are updating the premises with new paint. Friendly staff and well kept property.
Charlotte and Tina excellent 👌👍 and graceful. Thanks I.
I love this storage facility it is very clean the manager Tina was very helpful and professional and I have recommend this facility to my family and anyone who needs extra storage
When I went last month, Donniella was more than kind. Sorry I tripped out to the young lady who was again more than k I nd to me. Thank you.
I will recommend to a friend.
Tina is eminently courteous, helpful and patient. She answered all of the questions my sister and I had and graciously walked us through the process. Thank you so much for your kindness and excellent service!
LOVE!! THE Employee Tina she was very nice and helpfully 💗
Great service. Tina was friendly and helpful. Made me feel I could come to her for anything. Thanks!
Excellent service thank you tina
I was very impressed with the layout, cleanliness and security features of the property. However, it was the staff who validated my decision. The office agent, Tina, was extremely knowledgeable and well versed in the company's terms and procedures. Those assets were key components that allowed for a speedy registration process. I am confident that my belongings will be safe and secure and that I made the right choice in Public Storage.
Tina is great! Straight answers, clear instructions, caring service. In contract, the central answering service gave conflicting answers, seemed bored and impatient. Definitely a turn off. But Tina to the rescue. I asked the central answering service to talk to the local manager. Tina called back. Did not try to sell, just was helpful and caring. I called back after comparing 6 other storage facilities - for clarification and got straight answers. Then visited the facility and was given a tour by Tina. Every thing seemed clean and tidy. Tina's service was so much better than the central answering service.
Excellent experience. Moving from an indoor, climate controlled unit to a drive-up unit. The "paperwork" portion of the rental process was fully automated, and took less than 5 minutes in the office. OUTSTANDING customer service. My only problem is that the non-climate controlled, outdoor unit cost just as much as the second level climate controlled unit. I would have expected a difference there. ACCESS HOURS WERE RECENTLY EXPANDED, DEFINITELY EASING THE PAIN.
Very helpful staff! Rented a unit for 30 days, no issues, no hidden fees, easy to terminate! Thank you Tina!
While working with Tina she was helpful yet friendly about the interaction. She dealt with us with a sense of humor and was knowledgeable about information regarding the insurance while upgrading our unit to a larger one. She made all adjustments with our information per our request that was beneficial to both parties during the entire process. "Thank you Tina for all the great help!"