Public Storage Self-Storage Units at 3851 N Romero Rd, Tucson, AZ

Chas best customer service in town great job keep it up

Chas was great! She helped me download the app to access property. She is wonderful

She was great. Chas helped us out and was amazing very helpful and great at explaining everything to us.

We rented a unit here today and Chas was fantastic. So friendly and patient, explaining everything to me. I would recommend this facility to anyone who has storage needs. It's clean and well maintained. I feel like my belongings are safe and secure. Really positive experience. Thank you!

Chas is amazing and hard working .

chas and lacie are very helpful and understanding And patient.

Chas and Lacie are super great, they helped me with a successful clean out!

Caryn and Sam made the move out process easy thank you for your help

Caryn and Sam were awesome helping with a transfer

The staff was always super friendly, helpful and straightforward. No complaints here

Caryn was helpful gettimg a 2nd space

During the storm i was unable to access my storage unit they closed to keep their customers safe which is understandable i only wished i had notice before driving out there. Chas was very helpful and understanding of the frustrations during this time. they are doing their best during theses times

Storage center has been closed, they said there’s damage and they are closed until it’s dealt with. I called and absolutely no answer- are my belongings ruined or not? When will you open? On top of this they increased the price! I better be getting a discount since it’s been days since I could get into my unit- unbelievable.

Only three stars given because no matter when I call, the phone is not answered. I am however, able to go to the actual PS website and get chat help....even if they often come across as condescending. I received an email stating there had been damage to the facility from the storm so I tried to call but get no answer as usual. I got on chat and got a live person immediately. Unfortunately, no one can tell me when I find out if MY unit has been damaged or not, nor can they tell me an approximate time has been set for the repair of the wires that are on the ground. I asked if we get credit for the time the units are unaccessible and my question went ignored.

Sam and Chas are great employees of Public Storage. My beef is with management... The facility here in Tucson, Az. recently had storm damage. Looks like management dropped the ball. I still can not access my unit, 3 days after the storm. I drove by today and it looks like NOTHINGS BEEN DONE. I really NEED to get into my storage unit. Paul Montano

Samantha has great customer service and is pleasant to work with. She always goes above and beyond to help her customers.

Chas was great and very helpful! Made everything easy to set up definitely glad we stopped in and rented our storage space here!

Amazing service!!!

Chas was so helpful and saved me from a stressful situation. I will always trust public storage with any storage needs.

Samantha to me, is a living angel because she goes above and beyond helping her customers with her professionalism, manners, and kindness that i will never forget. In 53 years i havent experienced the customer service that i have at public storage from Samantha. She is kind to everyone that comes in. I think public storage is the best place to keep your belongings safe and has the very top of the top customer service. Thank you so much Samantha!!!!!

Chas what an amazing person she is very helpful and respectful and helped us get our storage. You are lucky to have her.

Samantha and Chas were great. Very positive energy and easy to work with.

Love Dianna customer service she is amazing and patient with me with decision on the size

Samantha and Chas was wonderful and got us all set with our parking storage for our cars.

Chas was fabulous. I am a new customer and needed vehicle storage space. Chas has great customer service skills and got me all set up . Thank you Chas.

Charity was a great help an good with my storage questions thanks.

Samantha was really amazing very attentive to what we needed. She was smiling and helped me to decided with unit was the best for our needs. would definitely recommend to others.

Samantha and Chas are fantastic! Great customer service is very hard to find these days. Not here when I come and see them they are very welcoming and happy. The property is maintained and I feel safe leaving my items stored as they are always out checking everything. Keep it up ladies and thank you for your kind service.

Came as auction buyer and Sam and Chaz are awesome. 😎 They helped me fast! 👍 👍

We got the storage unit back in 2015 around October then it was like 69 a month now it's almost $250 a month to be exact and it's $247.06 a month show my storage unit is being cleaned out and I will never use storage unit from them again

It was a good storage unit, but recently someone broke into my aunties storage unit by cutting the regular lock 🔐 from the unit, how this happened who knows, but always put a more safe lock for protection. Security gate means nothing.

I went to Public storage today and these two women were fabulous. By the names of Chas and Sam, they had wonderful customer service and helped me with everything that I needed. I was very impressed by how well they helped me ! Thank you to them.

Chas was Super helpful when above and beyond made sure that I got what I needed even though I came 5-10 minutes before they close on a Sunday

Amazing staff, got a unit quickly, professional and friendly service. Terrific location

Chase was amazing and efficient!! She was friendly and helpful!! Love it 😍!!

Sammantha and Brandon were able to change my unit at no notice with excellent service!!

The local staffing is great, I have issues with a company that has more than doubled the rate of the storage space in 3 years time. I moved out as soon as I could

Chas was great Move in was great no problems.

Had my trailer broken into and all my tools stolen here. The management refused to do anything and the cops were useless. I would recommend storing your valuables elsewhere if you would like to keep them. Would give 0 stars.

Samantha was very helpful.

Samantha is very courteous, respectful and friendly. She helped me with all my questions. Thank you

Customer service great!

Limpio y Ami alcance y buen servicio

Not a safe storage facility. I've had my trailer broken into twice and over $500 worth of items stolen. The management did not even call to address the issue, office person just said I could file a police report. I would not recommend this place.

Sam and Chas at this location is totally on it!!! I come here one of these girls are there and ready to help me. I came in and they answered all my questions. I was frustrated and they just made it a lot easier for me helped me with the app. Thanks ladies I wouldn't rent anywhere else.

Chasity is super friendly and was really helpful with explaining things. The facility is clean. Every storage unit has easy pull up access and there is also RV storage available in the far back. Prices are reasonable and the security system allows me to not worry that in itself is a great reason to use this company.

I just want to say that I am so impressed by the whole experience I have witnessed with being a customer at the Public Storage on Romero. They are very helpful and curtious. I appreciate how understanding they are. Chas and Alyssa were so sweet.

Tina was super helpful and friendly!!

Chas is delightful, helpful and friendly. Everything was easy and affordable. Very pleased.

The staff has been amazing and always helpful!

Samantha S deserves a raise. Shows enormous patience!

Samantha and Chas were very professional while making my experience a pleasant one.

Chas, Sam we’re great and very helpful .

Great customer service and extremely helpful.

Chas was exceptional with customer service.

Chas and Samantha were very helpful and it was a welcoming atmosphere. These 2 ladies have exceptional customer service. This was a great choice storing at this location.

Service was super fast and efficient. We had some trouble making a payment online but they got it taken care of right away in the office. Chass helped us and she was friendly and professional.

Chas was amazing and and helped me get into my unit without any issues!

I've had my unit at this storage for nearly 2 years, This place has helped me and been extremely kind the office manager Cass has helped and taken extra steps to make sure I continue to have my safe clean unit. Thanks Cass for all you extra help with the app and my unit. Happy new year.

Samantha was fantastic. Very Profesional and helpful. Best storage ever. A TRUE PROFESSIONAL BUSINESS PERSON.

Samantha was amazing helped me my unit and answered all my questions. Very friendly, helpful just all over great customer service.

Sanatha and Chas were by far the most friendly and helpful gals. I truly can't thank them enough for all their help!

Chas and Samantha were great helped me with all my questions and my lease. They were very welcoming and felt very happy and pleased with their customer service. The office was very clean. Thanks ladies!

Friendly helpful. Good in every way.

Chas is so wonderful she keeps the place tip top. Don't ever lose her you'll be losing the best part of the place

Samantha was great.

Samantha is a great help and a very pleasant person to deal with.

Samantha/Chas where wonderful they helped me with what I needed in a timely fashion and super fun atmosphere.thank u so much. Would come back again.

The Best Service Ever in AZ Thank you Samantha,Chas you Rock

Samantha chas both were helpful and very friendly I recommend them to anyone.

I had problems with a unit I rented and But if they just go to Google cuz look at it they switched to me another the next day. The until was just across from my oth And then the new unit was right across from the other one. Which was great. Thanks Samatha and Chas

Had a great experience they are fun and beautiful Samantha and Chas. Very welcoming and pleasant and professional. They treated me with great respect. Helped me setup autopay I was very pleased coming to this public storage.

Awesome service! Samantha and Chas made it super easy to sign up and explained everything. Highly recommend

Chas ud great she always a answers my questions and is in office or out on property when needed.

I'm very happy with Samantha she has very good customer service. I love her property looked nice. I'm a very satisfied customer. Thank you Samantha. 😊

Samantha and Chas are great. Excellent customer service.

Completely satisfied with everything

rented there for the second time, chas & Sam S were great! property well maintenanced very happy will rent again!

The service was fast and amazing and the employees, Samantha and Chas, were helpful and informative

Chas, Sam C, and Sam S have been very helpful providing information for me very courtesy and laugh 😃 at my jokes.

Knowledgeable and friendly. Samantha was very patient and also helpful.

Chas, and Sam C were awesome and super friendly!

Both Samantha’s are very helpful and friendly. Thank you!

Needed a storage unit for a short time close to where I was staying...called to find out the closest location and the gentleman on the phone was very helpful...I was unsure of the date to be there, and Chastity was very helpful in answering questions...showed up to the location earlier than the date reserved, and Samantha signed me in, completed all necessary forms, answered all questions and even took me out to the specific unit I rented...the whole process went smoothly from start to finish...very appreciative to all involved...

Chas is very nice and always helpful. And always there when I have questions

Had a very good experience getting set up with our storage unit. Tina was super helpful and knowledgeable. She went above and beyond to help us out. We certainly appreciate great service like that!

The service was fantastic the ladies Sam and chas was pleasant to talk with and very welcoming. I setup my auto pay and showed me how to use the ps app.

Samantha S Samantha A were absolutely awesome!

Sam and Chas was very helpful and I enjoyed their professionalism. These ladies have great customer service. They helped me with all my questions and how to use the ps app. I'm glad to come here.

Sam and Chas here are awesome. So welcoming and always there to help me when I need it. Great customer service if come here ask for Sam or Chas. Thank you gals :)

Chas and Sam helped my uncle get started and they were very nice. Love this storage place.

This location is great, their customer service is amazing and has helped us immensely. Chas specifically went above and beyond to make sure we got everything we needed done. Couldn’t be more grateful!

I was looking for a unit to store my stuff until my new place is ready in a couple weeks. My mom suggested The Public Storage on N Romero because she has rented there before and was really happy with them. So I got a reservation online but I decided to go look at it before I checkout just to make sure itwas going to be what I need. I spoke with Ashlee, who was amazing at helping answer my questions. She walked with me to look at the size so I could decide. It was exactly what I needed and more. Not only the unit but the total security of the place. I won't have to worry about my things being safe. Overall it was fast, friendly and very pleasant. I will definitely call them up if I need future storage. I appreciate how comfortable they made me feel. Their customer service is an A+ for sure. I wish all my customer experiences were this easy and amazing

Samantha and Ashley have great customer service and are amazing

Chas was amazing…very fast and efficient thank you

Samantha has been patient with me every time I call and is the best ever and Ashlee she also helped today they are awesome and very clean property. They gave great customer service if I could give 11 stars I would.

Samantha S and Ashlee were kind, professional, and helped me get into my unit. They gave great customer service and helped me with my lock at the unit. The property was very clean.

Samantha assisted me today. She was so professional & accommodating made me remember what customer service is all about.

I don't suggest anyone storing their stuff there, they are a rip off, they bumped their heads on their prices! I would go to another one, don't even waste your time with this one!

Sam and chas, were so great and friendly and welcoming to me and my dad, they walked us through the whole process.

Samantha was very good explaining end shows me different ways to storage thank you

Chas was great she help me with my access code. And questions i had.

Chaz and Sam has awesome customer service and helped me with my concerns on my account property is really clean and they show they truly care it smelled good in office. If ps can waive my lien fee and late fees due to a funeral I would be even more happy. Great job ladies! There service is what is keeping me here.

Samantha S and now Chaz is the most pleasant workers in the office here. Questions I have they helpful and Chaz helped me download the app walked me through it and showed me how to use it. Public storage should be happy having workers as themselves.

Samantha s

Samantha was very helpful. She answered all of my questions. From start to finish it took about 20 minutes and I was in my unit

Tina was great she really helped me get my account lowered. Thank you.

Tina was a great help and answered all my questions. 5 stars is not enough for her. She deserves 10.

Very clean facility

Chas was amazingly awesome....scared of wasps but who isn't lol we both hid for cover they were swarming the front door while Shannon was our captain and flew in to save the day thanks Shannon's saving the day

Tina did an excellent job and very informative and courteous.

Val fue muy atenta en su servicio

Great service from Val thank you very much for your help and guidance

Tina is ama ing and helped me with my questions and situation.

5/5 stars for friendly staff. 1/5 stars for after hours security. Tina the property manager is really nice and welcoming! But they should definitely look into on site security!

Tina was a great she did a wonderful job helpingme out with my unit

I have been using Public Storage for a number of years and once again this property exceeds my expectations. Tina has helped me in the past and has always been very professional, helpful and knowledgeable of the property and product.

Called and got a great rate for a 30’ parking space. Got there to put both my vehicles in the space and they totally changed the agreement my wife got in writing. The woman on the phone said it was ok to park 2 vehicles in one space and this woman Tina said we could not. She said the woman on the phone was wrong and would not honor the e rental registration link that was sent to us. I would not recommend this place. They are a bunch of liars. I knew the 1 dollar rental was to good to be true!

Very helpful.... Tina

Tina helped me locate storage space at a great price! Great customer service!

Tina and Ashlee here in Tucson are amazing! They helped me out with a minor issue with my unit in Texas and got everything squared away for me. Now I can breathe again. Thank you!

Keri and Tina were great and fantastic customer service.

Good storage for the price! Tina at the front desk was a great help. Great customer service!

This is a 5 star storage facility with 2 5 star employees and 2 1 star managers. Every single time we go to the unit we can bet on one of two experiences.:. Either we come in to be welcomed by Veronica or not even acknowledged by the manager and his sidekick; until we are in the unit and working on sorting through donations for the group home we work for. If we are there longer than about 15 min they insist we’ve been there too long and need to leave. The door can never be open enough for their liking and if we have to hire helpers that day; they are most certainly going to be thrown off the property if they are not on our authorized user list. Even if they are; it’s not honored after the 1 visit there. Bottom line is that the rude behavior of the employees in management is the only negative aspect of renting here. Rates are comparable with the competition and units are clean, well kept, lot is spotless and secure. One of the best habits I’ve noticed is they walk the lot instead of ride around on a cart . I’ve watched the walk through and they are thoughtful and check each unit for secure locks in place and if they catch anyone behaving in an intoxicated or illegal fashion;!they clear them off the lot. You know, I’d probably never said anything about the rude hateful 1 or 2 staff members but last week my wife was kicked off the lot and had the police called on her for being stranded on the lot due to me being in a car accident omw to pick her up and it’s really just left a really bad taste in my mouth. I’ll likely be vacating the unit end of the month due to this one situation because who will do anything about it???? Nobody. 5 stars falls short due to staff attitude.

More to come on that later it was a pleasant experience.

I love this storage place ❤️ Veronica is super awesome and so helpful ☺️ would recommend her to friends and family needed storage space.

Veronica a staff member at public storage is a great and courteous person. If More person like her in the world, the world would be a better place.. Made my day .

Nice person at the front desk. If you're late with your rent they work with you. Real quite and very clean. Also really affordable great place to store.

Veronica was very helpful and answered all of questions in detail manner. 100% recommended getting a storage unit here at Romero

Veronica was really helpful and nice 10/10 would store again

Have to write this review which I ever do. Veronica was so helpful with such a great attitude! Thank you so much I will recommend you to my friends.

Michaela was very helpful.

Veronica is the manager and a great one at that, she goes above and beyond for everyone. Thank you your an all star.

Super easy online rental! And amazing help from Veronica in the office when I went to sign my lease! So happy with my choice on where to store my stuff!

Kevin provided excellent customer service and support. I recommend using this branch for your storage needs.

Chastity has been exceptionally helpful. I've been stressed out because of the move and having to store so much stuff. But she has been extremely helpful and calming. Thank you very much Chasity.

Chas was very helpful in getting my code to the gate to let me in.

My RV was broken into twice while parked at Public Storage, Romero Road, Tucson. The most recent break in was in March, 2022. I filed a police report noting that my drivers side window had been smashed and the stereo and back up camera screen, among other things, had been stolen. The earlier break in resulted in the theft of my power cord for the RV. Management told me that I had to pay for all the damage and repairs (over $2,000.00). Management also did not respond to my request for reimbursement for the balance of the months rent I paid for after I removed my RV permanently from the facility. Other thefts have been reported from Public Storage this year including several batteries. RENT AT YOUR OWN RISK!!!!!

Chaz was a delete to work with very helpful and friendly.

Donielle helped us so much on our visit this past friday, she had such a positive attitude and was patient with us whem we had to get our stuff situated.

Chas was so helpful.

Great customer service! Chas had me in and out in no time.

Chas was great in answering all of your questions and was able to make everything work in our favor.

Renting here was so easy! Booked online, but had trouble with the assigned unit when I arrived. Sam was fantastic at helping me out and getting me right into a unit that met my order and my storage needs. Thanks Sam! Access is easy and the place seems well-secured. Based on my experience here so far, this is a place I would recommend for storage.

This location (Romero) was robbed 3-3-22. At least 8 RV batteries were stolen and vandalized. No compensation was offered for to the property owners. Currently no cameras are located in the back. They didn't even know they were robbed.

Chas and Sam were awesome they have great customer service and great personalities and I enjoyed being here

Easy access. Quick set up and cylinder locks for extra security. I loved it.

Very efficient. Very clean. Nice staff.

Chas was Excellent excellent excellent!!

Chas was great amazing person

Absolutely hands down the most pleasant phone experience when i called to check the particulars. They said that they were closed on Sunday which it was Sunday. The man said someone would meet me at the location so i went there and waited about an hour when an employee of Public Storage came out and locked the door. I told him i was supposed to meet someone there and he said they just closed. Remember i said that the man said they were already closed. So i waited for nothing because no one was coming and now they really were closed. So all that snowballed to cost me about $390 and i list about another $1000 in my property because of this fiasco. So i would like to say i do not recommend Public Storage based on my experience to anyone for any reason.

This place has robbed me for some of my things people that work there . Don't rent from them bottom line

Chas helped me out with my transfer and it went smooth great customer service