I have had the storage unit for about a month. Tonight we went at 6pm to take stuff out . We are supposed to have access until 9pm. The door to get in the building locked the third time we went back to get more stuff. We were locked out of the building with our unit open inside. When we called customer service, 2 times they sent me to VM for a manager and nobody called me back. The third time I called the lady basically told me that we had to leave because they could not get a manager out to unlock the building so we could atleast lock our unit. While I was on the phone some man opened the gate with a crowbar and a car smelling like weed passed by real slowly. The man asked is we saw anything so we obviously said NO. We ended up leaving because there are illegal things happening there and it's not safe. The customer service sucked and our storage unit is staying open all night because they couldn't get someone out to open the building. If our stuff gets stolen , they will get sued. 0 stars for this place. I don't recommend it al all.
Marilynn friendly and welcoming very helpful
Marilynn was very sweet , & had great customer service .
Marilyn is a delightful and very helpful person
Marilynn was fantastic. If call keep playing i might hire her for one of my openings
Marilynn was very helpful, precise and great!!! I was able to move in with no hassle and quickly. She answered all questions and took care of everything I needed.
Thank you
Marilyn is very happy and pleased to work with
Marilynn is delightful and sassy!
Very knowledgeable, courteous, and professional. She made the process very easy!
I had the lovely opportunity to meet Marilynn. She was wonderful and even offered a helping hand with some of the items I had to put in storage. I would definitely recommend Public storage and Marilynn to anybody looking to rent a unit.
Mrs. Marilynn is amazing! She is very helpful. She knows this place like the back of her hand. She provides excellent customer service. She makes sure this property is clean!!
Marilynn very helpful.Nice person always willing to help customers.
Marilynn was very thorough, friendly, and helpful with checking me in. She made the process quick and simple. Thank you Marilynn for your great customer service.
Great service, facilities are clean and convenient, friendly staff
Marilynn has great customer service and was a huge help
Marilynn is the best person working here! She’s very knowledgeable and quick. She deserves a raise!!!
Very easy access. Convenient location. My desired space was available. Very satisfied.
Friendly and fast service.
Great location ,worker was awesome at her job
Marilyn was Allsome staying late and helping me with my lock
Marilyn is very professional and knowledgeable
Marilynn it was amazing expressing with her she is so sweet I feel so thankful for her
Marilyn was nice and very helpful .
Marilynn she help me with all my question great services recommended 100%.
Marilynn great personality good to to talk to
Marilynn was very nice and helpful
Marilynn, was so helpful and offered me a nice cold water bottle… such a wonderful experience
Marilynn is a very sweet lady
Marilynn gave me all the info needed and was so helpful in all ways. She is very kind and one of the best customer service workers in Charlotte.
Got my storage yesterday and was pleased with the service and storage units. The lady at the front desk was very friendly and joyful and was able to complete my unit check-in much faster than most. Super happy. If there was 1 way to improve just a little it would be to enter the unit prior and give a quick sweep to the corners and walls to get rid of all the spider webs. Other than that, really happy.
Marilynn was very helpful. She answered all my questions, gave me good suggestions on a few things, was competent and friendly. Excellent customer service.
Had a great experience !! Marilynn was awesome !!
Marilyn was amazing and professional and very helpful!
MRilynn very nice and fast
Marilynn was awesome! Great customer service & and smooth move in process. Highly recommend.
Marilynn Has a Amazing Attitude and Great Confidence in her Skills with handling a Difficult situation. Its a Pleasure to Work with her in Dealing my Issues with Public Storage. I look forward to Doing Business with Public Storage thanks to Ms. Marilynn.
Marilynn is very helpful i was satisfied as a first time customer
Marilynn she was very respectful and got the job done ..
Marilynn was awesome. She even made me aware of a price reduction and took care of it for me. That’s customer service!!!!!!
Que se necesita para poder rentar un storage
Marilynn was great! She was very helpful and made sure that we had everything we needed to make our move into our our unit great! Excellent customer service!
Marianne was great getting ne a storage
Marilynn has great customer service & was very friendly!
Marilynn was very nice and helped calm my anxiety down about the booking I originally had and got me to a better and bigger unit.
Marilyn was very nice and patient
Marilyn was a great help and gave me great advice and instructions on my storage unit! Best storage service I ever had!
They need to upgrade this storage facility. Water runs down the walls inside the units when it rains. Spiders & rats get into units. The rates also increase drastically the longer you're there. I would not recommend this particular location to store anything.
Thanks Marilynn for your help today
Marilyn was a great help to me. She is very experienced and has great customer service. I definitely recommend this storage unit.
Marilynn was very helpful with my storage need
Marilynn is VERY knowledgeable and helpful!🤩👍
Marilynn was fantastic! We came in to see what our options were for the unit and she went above and beyond to make sure we walked away with the best unit for our needs. She is personable, honest, and truly cares about her customers. We are now public storage users, and we couldn’t be more happy about it! All thanks to the lovely Marilynn.
Marilynn / public storage
Marilynn has went out of her way to help me in renting and dealing with challenges in moving big box items. She has provided the best customer service.
Marilyn is a very patient and professional person love working with a person who has a good personality enjoy her
Marilyn alsome worker very polite
Marilynn - was very helpful and fast
Marilynn has great customer service. She is very knowledgeable and kind. Great job!
Marilynn is a great person and very knowledgeable and very helpful you need more ppl like her
Marilynn is a very nice woman and helped me so much getting into my storage. I recommend this place highly.
Marilynn such a great person really enjoyed her energy and her knowledge
Marilynn was very helpful . Made my transition very easy . So thankful for awesome customer service
Marilyn. Was very helpful in transferring me to smaller space
Marilynn was awesome, she loves turtles too. Great customer service
Marilynn Excellent customer service ❤️❤️❤️😍
Marilynn was very helpful and informative and considerate
Marilynn was such a blessing. She helped us get the right storage and when we came back to get a bigger unit she made it an easy process
Annaleah was great! Her customer service was amazing, she helped me with my monthly rent, and signed me up on Autopay, I would definitely recommend coming to rent at this storage place!
Marilynn was great helping me out to get a space quick! I highly recommend her.
Marilyn thank you for supporting us
Marilynn Is very profesional and quite nice
Marilynn is one of the most genuine people I’ve meet. Every time I come to the storage we have a good laugh, and she is very helpful! Give that woman a raise.
Marilynn was friendly, courteous & and joy to work with.
Marilynn helped me out by getting me a cart that I didn’t even know I could use. Saved me a dozen trips back and forth to the car. Nice facility, nicer people.
Great customer service by Marilynn
Marilyn is a very sweet lady
Marilynn is an awesome rep! She was very willing and helpful when it came to figuring out some billing stuff for the storage unit. We've used storage facilities in the past and have never received great customer service like this before.
Marilynn had excellent customer service. Will definitely come back here when I need a storage unit.
Although we decided to go elsewhere, Marilynn was extremely helpful on choosing the right size for our needs and was extremely knowledgeable and helpful. The indoor, climate controlled units looked nice. Overall, this location seemed like a pretty good one.
Marilyn was VERY helpful and funny, offered 10/10 customer assistance
Charged a $500 “trash removal fee” because I left a takeout tray in the parking lot. I went back and picked up the trash myself and the manager at this location said she would cancel the charge. She lied and I was still charged.
Marilynn is amazing , so knowledgeable, helpful and friendly. I was very stressed out and she answered all my questions and made my transition so much easier . I would recommend her services to anyone who is in need of storage
Marilynn was very helpful. Thank you
Marilynn is a very nice lady she helped me with my storage unit
Marilynn service was beyond amazing she rocks
Thanks Marilynn for you help today
Marilynn is such a sweet and wholesome worker. I have sucha great experience every time I go in there. The facility is always clean!
Marilynn wonderful person good service
Way to go Marilynn very sweet lady
MARILYNN EXCELLENT SERVICE !! She’s the best !! Very polite and respectful!!
Marilyn was very helpful when I came in looking for a storage unit, this will most definitely be the storage place for me.
Marilyn is a very hopeful lady
Marilynn was very nice and has very good costumer service
Marilyn n is very knowledgeable and very helpful and nice 👍🏾 👌🏾 great customer service. She is very friendly
Marilynn is a very sweet lady
Marilyn it was nice meeting you and hope you have a wonderful day thanks for everything
Marilynn was very helpfull during my son transition for long hall in the hospital reminder us of payment due thank you for all you help
Marilyn bien here for awhile just luce her always smiling never a dule moment With her
Marilyn was very hard worker enjoyed working with her
Marilyn was very helpful in transferring us to another location
Thanks Marilyn for helping me with the app
What can I say about the great service and respectful professionalism that is Marilynn and the District Manager Angie @ 7112 Albemarle Road, CLT,28227 location. They are the very best @ what they do when it comes to helping there customers find the perfect unit call them and only them, cause they going to get you in the right spot every time No question…… Love these Lady’s
Marilynn women of gold thank you
Marilynn is AWESOME and very knowledgeable. You need more people like her!!!!
Marilynn was the sweetest thing ever !
Marilynn is a great person to talk and work with
Marilynn was very helpful with my reservation.
Marilyn
Was a great help!
Marilynn is amazing and hilarious
Marilyn was very helpful with the app
Marilynn is great person to work with enjoy my time with her
Marilyn is from Minnesota and has 10 brothers and 3 sisters. It has aided her with great people skills.
Marilyn was very helpful and excellent
Marilyn was excellent in her dedication to service. I am very satisfied with her.
Marilynn was very friendly and helpful. Definitely recommend!!!!!
Marilynn is a wonderful person would recommen the public storage to family and friends
Marilynn made our experience a great one. She is an amazing person and has great customer service. I would definitely recommend.
Thanks marilynn for helping me find the right location
Marilynn very good customer service very easy to talk to. Made my rental experience good. Very good person to deal with and very outgoing person. She deserves a raise no joke .
Marilyn stayed outside after work to help me with the e rental I appreciate her very much
Marilynn great perdón to work with
Marilyn was very helpful in getting my lock off
Marilynn was so helpful thanks
Marilynn so positive and professional in ever way
Marilynn was very helpful and friendly help me with everything I needed
Marilynn was amazing and very patient with me I had a lot of questions. She was very helpful. ❤️
Marilyn is the Best customer service person i know
Great Service! Love Marlyn
Marilyn is very bright and knowledge on what she do
Marilynn she was terrific best customer service EVER!!!!!!
Had an appointment at a different location but got there and was told it was closed so came to the nearest location and Ms. Marilynn was a great help, she still managed to help me move in my storage unit today. Had the best experience with her customer service!!
Thanks to Marilynn I had a great experience with PS. She made sure I got the best deal my rental went from 110$ to 82$ and gave good energy
Marilyn is my favorite Bill collector
The rep was very professional, friendly and helpful!
Marilynn was amazing! From the tour to walking me through the reservation process, she made it a breeze.
Marilynn was amazing she has great customer service and was so helpful on helping me choose the right storage room
THANKS SO MUCH TO MARILYNN FOR HELPING ME OUT TODAY WITH EVERYTHING ILL DEFINITELY COME BACK SOON 🖤
Marilyn was very helpful with her intelligence on getting my storage need
Marilynn was very helpful and very nice
Marilynn was amazing at the front desk!
Marilynn has helped me so much and has been the best at her customer service you need more people like her I’m leaving very happy
When I spoke with Marilynn over the phone I immediately felt comfortable renting the space. I walked in the next day and watching how she communicated with other customers was a breath of fresh air.
I'm not sure if corporate is taking good care of her but I damn sure hope they are. It would be a shame for them not to. She's a keeper and should be appreciated. 😊
Marilynn she was so great. Helped with all my needs! Fast and efficient
Miss Marilyn made it quick and easy no headache very professional
Marilynn was nice and professional. Very helpful and helped us with all our needs.
Marilynn is a very sweet person love her
Thanks for being there for me had to go to work being open helps me out thank you
Marilyn was very kind and helpful. Her customer service skills were the best.
Marilynn is the best. She assisted me in finding my keys and labeled them. She will always be my angel.
All Public Storage is full of mice & roaches Nasty place to store your belongings
Marilynn is the best. She definitely help me.. even girl a raise
Marilyn was very helpful! Thanks for the great service!
Marilynn was extremely helpful, patient and professional. If I could I would give her 10 stars.
I want to Thank you Marilynn for the best Customer service. In an out an most helpful. This is why I came back!
Marilynn was the best and very helpful. This is my first time getting a unit and she walked with me to let me see different unit size to choose the best one. Took her time with me and i truly appreciate it. Moving is complicated enough, just made the process a lil more easier.
Marilynn has been so helpful to work with!! 10/10 would recommend
Marilynn went above and beyond staying late to help me with my storage needs
Ms. Marilyn is AWESOME!!! She helped me navigate to a bigger storage size easily and without aggravation! She is very cheerful and kind! I look forward to seeing her on my trips to my storage! 😃
Marilynn was so helpful and such a delight to deal with. Thanks for all your help keep up the good work!
Marilyn and Nina great team work ladies
Marilynn was very professional and very helpful and she got the the right storage with the right price.
Marilynn nina alsome to work with
Great customer service! Quick, and efficient process.
Hi, I would like to give recognition to Nina her name is I think. I was going through some issues at the Public storage I rented a space and she was very helpful and very kind. God bless her. I hope I remembered her name right. She was excellent and professional. Thank you Nina.
Marilynn had great customer service
Marilynn was so excited to work with enjoy her personality
Marilynn had very great customer service
Marilynn was so kind and knowledgeable. A pleasure to work with.
marilyn and nina are alsome to work with
Marilynn Good Customer Service
Marilyn was very helpful in finding a storage cloth our home on Matthew township thank you Marilyn
Marilynn was very helpful and kind to me also to other customers on the phone and in the store. Wonderful customer service.
Scarlette very good customer service
Marilyn great service and help
Marilynn was very helpful and friendly.
Great service.
I strongly recommend Public storage.
Marilyn thanks for your help
Marilynn was so helpful and had a great warming attitude. She was great 5 stars
Marilynn was exceptional in her customer service.
Marilynn is excellent and very well informed. She was most helpful to us and professional.
Marilyn
Honest! Great to work with, highly recommend this location
Marilynn is very professional
Marilynn is allsome very excited to work with
Marilynn was great to work with! She was very patient and knowledgeable of the unit. I appreciated working with her.
Very easy process with Marilynn getting my storage setup. Much appreciated.
Thank you.
Marilyn was very helpful and an amazing person to work with enjoyed her personality very professional
Marilynn is a wonderful person. She did a great job signing me up
Scardenia gave me good service in I would recommend
Marilynn is a amazing person to work with
Marilynn great work she helped us so much
Marilyn is a very good friend and person thanks for your help
Marilynn provided excellent customer service. She was very thorough and patient.
Marilynn thanks for all your help
Marilynn is a eonderful person
Marilynn was wonderful and so helpful! She had great energy helping me out find the correct unit I needed!
Seardenia is willing to go above and beyond to help. She's very professional and patient. I highly recommend this place.
Scardenia did a fantastic job helping me find the right space.
Marilynn is an amazing employee. She was so helpful and wonderful. Would highly recommend this Public Storage for all your needs.
Marilynnis... very nice and very helpful. She is the best person to represent your company.
Marilynn was great and extremely helpful.
Marilynn was fun and business got me taken care of fast... You need more people like her.
Marilyn was very helpful and polite. Great customer service
Marilynn is a very heloful individual thanks you very much
Marilynn was incredible. She is truly an asset to this location and Public Storage. She is the reason why we decided to use this service. Don’t think twice - come to this location and ask for her.
Marilynn She was a Big Help . Love her attitude and energy . She aims to please .
Marilynn was so helpful and amazing she helped me transfer to the unit I wanted and it was a very smooth and easy process :) this location and management is 5/5 stars!
Marilyn has been outstanding and knowledgeable and very helpful.
Marilynn thanks for helping us out so early really appreciated you
Marilyn is alsome to work with
Marilyn help us out with our storage needs thank you very much
Marilyn is very professional and really knowledgeable of her job and made the process easy.
Awesome experience with Marilynn. She was very patient and successfully answered my questions and concerns. Thanks:)
Marilynn good assistant and great service
Marilynn is the best lady helping me find a new storage space with public storage thank you marilynn
marilyn did a awesome job she has the best customer service i have ever once she really help us out i would recommend this place to everyone
Marilynn very professional thanks for your help
Marilynn Customer is OUTSTANDING !!
Marilyn and carol great team work thanks you both for your help team work works
Marilyn is amazing, awesome. Very helpful. Trusting.
Marilyn is a wonderful person and she has the heart of gold she is a blessing
Had a 6 star experience recommended they make it real easy for you.
Marilyn is a fun person to work with enjoy my time here gonna miss her
Great knowledge and love youe personality
Marilynn was very wonderful she help me with all my worries , she is also very sweet n patient with others
Marilynn gave great service
Marilynn was very helpful in assisting me after coming from another city to square away billing problems ! Very punctual and nice
Marilyn is a great representative of Public Storage. She was very knowledgeable and easy to work with. Wish other companies were as pleasant to work with.
Marilyn was very helpful in reserving my unit. A+service with a smile
Marilynn thanks for your help
Great Service! Marilyn is thorough and professional.
Mariilynn is wonderful and gave the very best service
Marilynn
She greeted us with an incredible presence and explained everything to us perfectly. Thank you for your service.
Marilynn is extremely helpful, kind and knowledgeable about her work and the customers she serves.
Marilynn.great is a great person to work with very professional
Thank for all your help and the app
Marilyn has been very helpful
Marilynn very personable…. Great service
Marilyn is a very nice person
Marilynn was very helpful and attentive she made everything easy and fast.
Marilyn was great I was very tired just out of it thanks for being patient
Scardenia has great customer service. It was a pleasure renting from her today.
Marilyn was very helpful in setting up everything!
Marilyn gave outstanding customer service. She was very detailed and informative. I would highly recommend this location.
Marilynn was very helpful
Marilynn is very professional person enjoy working with her
Marilyn a wonderful woman she helped me so much
MRilynn was very helpful and quick
Marilynn is alsome you just have to love her
Marilyn provided great customer service! She went above and beyond to help me with the best rate.
Marilynn is a wonderful person and an excellent help
Marilynn help me with all my storage need very polite and nice
Marilyn was great show me everything I needed to know. Clean space and office. Nice place.
Marilyn was very helpful and knowledgeable at her job this is my first time using public storage and felt comfortable with the process
Marilynn was wonderful! Very pleasant and helpful!
Marilynn is the best hands down!!! She's a sweetheart and extremely professional. Of all the locations in the Charlotte area, She's the one i recommend renting from.
Visited this location to set up a new storage and was greeted by an amazing employee Marilynn. She was so helpful and very nice. The place was clean and nicely well kept.
Maryland was delightful professional in Polish very helpful she's a keeper
Marilyn is the Bomb! Showed me the unit and walked me through all the features of the facility and payment system.
Marilyn ,
Very nice person and very kind
Marilynn is very nice and professional.
Marilynn is the perfect fit for this job polite funny the type of person you want to deal with thanks for your help
Marilynn was very helpful in helping me get paid up till next year leaving town for a while
Marilynn thank u for your help
Marilyn is a wonderful person to do business with thank u the smell is a wonderful person and I really enjoyed my experience with with her you need more employees like Miss Maryland
Marilynn is a great person to work with
Marilyn is a wonderful person. Very patient and charming. Always a joy to seeing her!
Marilynn and Tamika are amazing. They are professional and give great customer service!
Marilyn was alsome helping me move up my due date so I have access thank u
Marilynn was great she helped us out and made sure we got all the information that we needed!
Scardenia was great helping me find the right storage space and using Public Storage app
Marilynn
Excellent service representative
She made us laugh!
Marilyn thanks for your help thought I had a space but didn't something happen were it took me out but I helped me fix the problem
Marilynn ver professional polite enjoyable person
Scardenia was very patient and helpful
Marilyn is vey polite professional thank u
Marilynn was a joy and very helpful.
Marilynn is very informative and patient she showed me the way. She is so fast maneuvering in the system she has a very sweet spirit I give her a 10 out of 10!
Marilyn u r the best I'm so grateful u were here to help the app will be useful since I don't no
Thanks for your help you are very worth the cause
Marilynn thank you for being so helpful
Marilyn thanks for help with app
Marilyn very good customer service would recommend my friends here very respectful person
Marilynn gave me an amazing experience. Excellent customer service and extremely patient.
Marilynn
Is very pleasant and good very good to work with
Thanks for getting the app setup
Marilyn was extremely helpful and very pleasant to work with. She is truly an asset to your organization!
Marilynn she was very helpful and knowledgeable.
Thanks for helping me with app
marilynn was very interesting person gave ma a early christmas present my lock off my storage space think you
Marilynn was very greayt working with
Marilynn gave great customer service
Marilyn helpfully quite the person you would like to work with very funny
Marilynn is also me person to work with thank you so much
Marilynn was great with assisting with getting my storage unit. Thank you for delivering great customer service. 5 stars!
Marilynn is a great help with everything
We were moving and used this place to store our stuff and when we went to get our stuff back, the unit was flooded and found rats in our bins and chewed up 80% of our things, we went to report it and they didn’t do anything about it and only offer 1-2k back in insurance when we have had a bunch of clothes, branded makeup, electronics etc worth way over 1k AND they must require a receipt for EVERY damaged item, no matter how old it is, we were paying 200$ a month for the unit and when we went to get everything out, we found that we are missing a bunch of our stuff in general and on the last day of getting everything out, they locked us out the unit and made us pay $200 for that month to enter when we were taking out the last few things, so they made us pay $200 when we were only needing the storage for a day to take it all out and they wouldn’t reimbursed our money back, on top of that, they wanted us to pay 200-600 dollars just for them to clean out their own storage unit after we got everything out, it wasn’t even a mess, when we asked them why and tried to explain, the lady on the phone gave an attitude and literally hung up on us, we tried to call back and it went to voicemail I DO NOT RECOMMEND THIS PLACE AT ALL
Marilyn was a fantastic help on getting me a unit quickly!
Marilyn is very good even though I rented on line help me with app anyway
Marilyn was very helpful? Knowledgeable and welcoming. She answered all of my questions to provide clarity on things and did so without a problem and showed that she didn’t mind at all. She walked me through everything step by step and even put the app on my phone herself so that everything from payments to be done with ease. Thank you so much Marilyn!
Marilyn thanks for helping me with the app
Marilynn thanks for putting up with us
Marilyn thanks for help with the app
Marilyn is always helpful and polite help with space and downloading app
Marilynn has an awesome attitude and is always willing to help when I call or go over to my unit.
Marilynn for help with app
Marilynn is awesome at her job. I have been treated with the best customer service I have received in a long time. I greatly appreciate her.
Marilynn is great worker trying to get app going
Marilynn was very helpful and patient while I look for info for auction unit
Marilynn was a great associate got everything was done quickly.
Marilynn was very informative and helpful in renting my unit.
Marilyn was great helping me set up the app
Mariynn thanks for the discount on the 10 small boxes
Marrying is a great professional and ambitious person thanks
Scardenia She was very helpful and made it a Joy to do business with your company!
Marilyn thanks for going above and beyond helping me by staying late thanks
Marilynn is very helofull
Scardenia was very helpful to today she was very upbeat positive attitude I look forward to further business in the future of public storage and hope that all employees are just as delightful
Marilyn has been doing a great job
Marilynn very much appreciate
Marilyn is amazing person to work with
Thanks Marilyn for your help
Marilyn Great person to work with
Marilyn she's very cute and courteous polite professional that I mention cute!
Marilynn provided me with great customer service.
Marilyn, She is awesome. Very friendly and curious. She deserves a raise. 😁
Marilynn is very busy but handle everything well
MRilynn is a very sweet person thank you for your help
Marilyn was very nice pleasant to work with made my transfer very smooth
Marilynn help me with my auction unit save my unit
Scardenia was very helpful with my storage needs.
I'm thankful for Ms. Marilynn for her helpful and amazing service today!!
Marilyn thank for the hospitality enjoy storing with public storage
Marilyn was excellent. She made sure to show me the space and advise me of prices (accurately). When I couldn't pull up my reservation she walked me through step by step.
Marilyn was great , super friendly and very professional!
Marilynn was extremely helpful
Pleasant and coopertive
marilyn was very much indeed a-great person to work in helping us with our problems for are storage
Marilyn was great..real easy to work with and helpful
Marilyn is alsome thank u for ur help
Great place. Marilynn was great!
Marilynn waited late for me thanks
Marilyn is a very polite and ambitious person glad I met her
Marilyn was very helpful with my storage