I was completely impressed with their professionalism and customer service.
Nice clean place, had my stuff stored there for bout 3 months with zero problems. One of the employees Jaleesa was very nice and helped me with my move in process which took little time. Thanks again 👍🏽
Would give zero stars if I could. My rental unit monthly went up from $135 to $215 in less than a year…??? Tried to contact customer service and i have tried going in person. Never anyone at the location. Nobody answers when you try to call, i’ve left 2 voicemails. So upsetting.
Way to expensive. $120 For
1/3 of an actual garage. But Temperature Controlled, That's Important.
Terry was amazing!! walked me thru all detailes of this rental plus others in the area to help with my price point ! Terry is a Rock star! Thank you so much!!!!!!!
Chassity gave me a call and helped me complete my account process. She was great.
mashana helped me get my storage unit today and she was absolutely phenomenal! she was so nice, helpful and patient with me plus the place is very clean and climate controlled!
Storage rates are too high planning on finding another storage facility.
Chassidy was very helpful.
I called to get a quote because I am moving and needed a storage unit and I got the most friendliest nicest woman name Amy who gave me great service definitely recommend.
I worked with Amy to rent one of the larger storage units. She was so helpful and efficient ! She gave me all the information I needed and was fun to deal with doing the rental.
I am writing to commend Amy at the Lynnhaven location for going beyond her job to help with my rental unit increase for which I did not receive the original email notification sent in December. Not only was she professional but she took time to listen to my issue and offered a solution to benefit me and made sure she answered all my concerns, including the price update on the website. Her patience, good work ethic and willingness to help her customers go a long way . She is a great asset to the organization !
Jaleesa is very nice and helpful
I would not recommend public storage to anyone. I started off at a very low and affordable unit. The rates kept going up and up. When I called to complain about this, they changed it and stated they didn't want to lose our business. I then pay my unit and it still keeps going up. They state the price is "fair" and stated it will take multiple days to have my request reviewed for a lower unit..
Terri was very helpful. She did a awesome job!!! Great crew all around
I had a unit here for 4 years including about 1 year when it was Happy Box. Closed out in February 2023. Nice and clean. Climate controlled inside the building. Customer service was always good. You used to be able to get into your unit at anytime but they changed it about a year or year and a half ago to only before like 9pm I think which was a little annoying. They increased my monthly rent 6 times in 4 years, only one of which was done by Happy Box. Seems like they penalize using a unit there long term.
Lisa is an absolutely wonderful employee. She not only helped me figure things out with my unit, but she went above and beyond in her attentiveness and care. I’m so grateful for all of her help and we left with a great experience. Thank you Lisa! ❤️
I want to take this opportunity and mention that Public Storage has three highly exceptional employees that I had the pleasure of receiving the best customer service while renting units. They went above and beyond to give the most utmost courteous and professional help I needed. I definitely will tell others to rent from Public Storage, Thankyou! Again your wonderful property managers are Lisa, Jaleesa, and Michelle! Great teamwork!!!
Hey Lisa was great. Took the time to walk us through everything and was extremely nice. Made the whole experience go from just a errand to something that really made our night. I'll be tell my friends and family about her and this public storage.
Lisa & Julissa are the best!!! So easy here. They had they “funnest” conversation and are so helpful. They showed me how to use the app and put it on my phone etc. and the rate was $40.00 cheaper when I was moving in. I’m happy!!!
This place is beautifully maintained and looks brand new. Mesha is awesome - very personable and obviously knows her stuff.
Super easy process. Mesha was very helpful!
We had an amazing experience, Michelle and Mesha took really good care of us while we were here. They were extremely friendly and nice to be around. I would 1000000% recommend this place. The experience is amazing!!!!!
I went in to take a look at the unit before committing to it. Mesha was amazing!! She answered all of my questions and explained how everything works! The building looked very clean. Just make sure you make a reservation online so you can get the quote from there (it’s cheaper than walk-in) and any promotions they offer (I got 50% my first month which isn’t offered at walk-in).
Excellent service provided by Stacy. Happy to be a customer. Thank you for your cooperation and advice .
Worst storage unit company I have ever dealt with. Signed up online to get the internet rate, went to the store and spent over 2 hours trying to get my unit from the employee. They had no idea what they were doing and after 2 hours I'm told that promotion is no longer available. While I am in the store the lady waiting behind me was there because her unit got broken into and they told her the money she pays for insurance thru Public Storage doesn't cover theft or break into units. Also, told her the cameras are not working so they can't see who was near her unit when break in occurred. Seems like employee/management theft. DO NOT TRUST PUBLIC STORAGE 2/2/2022