Karen was great. She had great customer service.❤️
Absolutely the most invasive staff I've encountered. The constant harassment and atmosphere is unnerving. They take pictures of the contents of your unit, They physically walk into your unit uninvited and without cause. Your things are NOT safe at this facility.
I've had numerous storage units across the country and never seen this level of intrusion. I cancelled my lease after 11 days!
Karen gave me 5 star service this morning she was awesome!!!!
Today I met Karen. Karen was very helpful. I needed coverage for my furniture and she was very informative and patient. Thanks Karen for all your assistance.
Karen and there team were great! Great service and great pricing!
if you have any concerns talk to Karen! i was downhearted about my rate changing and Karen was expeditiously rectified my concern. truly great customer service !!
I spoke to miss Karen and Miss Lindsay and they were very knowledgeable about the information on storage hey let me know all the factors involved they deserve more than five stars
Have been a customer here for many years, and Karen provided me with excellent quality customer service today! Took care of all my questions & concerns in just a few minutes. Thanks for your help, Karen, with service like that I'll be sure to remain a loyal customer!
I wish I could give 0 stars. This place is AWFUL! We were in the process of selling / buying, so stored a lot of our belongings here for a few months- when we went back to start bringing things to our new home.. our unit was INFESTED with GERMAN COCKROACHES! When we brought this to the attn of Public Storage their response was - you signed a contact stating you are liable for damages. They did NOTHING to help us stating they were “unaware” of the roaches. When we said- now you are aware, so what will you do- they said NOTHING! We lost SO MUCH of our belongings because we were scared to bring our stuff to our new house- our kids toys.. furniture.. so much $$$ down the drain. When we got all our stuff out to bring to the dump - the unit across was also removing all their stuff FOR THE SAME REASON.
GO SOMEWHERE ELSE. This has been such an awful experience, we lost so much - money & our belongings.
Terri was awesome. She was very informative and understanding. Customer service was great. Thank you so much
Terri is amazing.She helped me with everything I needed.She was nice and professional and I would recommend anyone with public storage needs to go ina and talk to her.She will get you right.☺️
Karen helped me so much with my storage unit, she made the process super smooth and literally all my questions were answered
Karen was fantastic! She was very knowledgeable. Every company could use more people like her.
Karen was excellent with speedy service and awesome kindness.
Words here... Terri G was great, so helpful, friendly and deserves a free lunch.
I recently needed a unit for a move and Karen was very helpful and sweet.
Karen was the best she was very helpful and made sure I had everything I needed!! THANK YOU SO MUCH KAREN
Terry at independence location is awesome great customer service and extremely helpful and friendly she helped us so much we appreciate her for all she does thank you Terry
Karen is a great property manager.
Karen was great good service
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Karen did an amazing job making sure I was taken care of. Highly recommend
The young lady that helped me was amazing
Ms. Karen was exceptional in assisting my friend & I obtain a discount on our rental to make it more affordable. She was very friendly and helpful and we truly appreciated her service. Thanks a million Karen.
Terri and the crew at this location have always been incredibly professional and accommodating. highly recommend storing here.
Everyone exceeded my expectations!
Karen is an excellent property manager. Grace use to be there before and is now at another location. But they are very good and they work with you to maintain the property. I wouldn’t go anywhere else.
I had a great exp. Karen was really helpful. Thanks you so much
Great service,great info from Karen and Mike
Great customer service. Appreciate all the help. If you need anything here please see Karen and she will take care of you.
Karen has excellent customer service very polite. She made processing quick and easy. Highly recommend
Currently, I’m going through a hardship and had fallen behind on a couple payments. Most companies tend to treat you as if you’re some kind of parasite once you fall behind. I had the pleasure repeatedly of speaking with Miss Terry. Miss Terry was very kind and very gracious and extremely informative. She has vast knowledge on everything that you can do to legally put yourself in a better position to make your payments on time. Such a comforting soul when I felt frustrated with my situation she provided insight to how I can set myself up for success, making my payments on time. No I do not know this woman from a canna paint. But I will say this, after five minutes of speaking with her, it felt as if she’s known me all my life, such a nice hearted person a rare breed these days! I think Miss Terry is an invaluable asset to Public storage. Her intelligence about this business and compassion in my opinion is unmatched and believe me I have multiple storage units and had to deal with multiple storage unit representatives I just like to say, hands-down, she is the best! if you’re lucky enough to meet this woman be kind because that’s all all the energy that she Exudes! Thank you, Miss Terry it was such a pleasure talking with you! And my next payment will start to be on time!
Terri at the front desk is amazing and helped me with everything I needed!
Facility is well maintained and staff provides great service. Terri is the best! She is so helpful and kind and takes pride in her work. Always a smile!
Karen is the definition of quality customer service!
I recently switched from another storage unit company to Public Storage, and I'm so glad I did! Not only are their prices much more affordable, but the customer service I received from Karen was exceptional. She took the time to show me around, patiently answered all my questions, and was incredibly kind and personable throughout the entire process. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I highly recommend Public Storage, especially with staff like Karen who truly go above and beyond for their customers."
Karen the front desk person is extremely unhelpful and rude. Major power struggles there. FYI - all these reviews are fake, she asks people to do these.
Karen has to be one of the sweetest people I have ever met! Thank you so much for your hard work and dedication!
Easy check in and move out process. Staff was great and always friendly. Karen made sure that my move out was as smooth as possible.
I needed a storage unit after moving and was offered a great rate at public storage. Karen is always very knowledgeable and helpful. She’s always willing to go the extra mile to support customers and I sincerely appreciate her service!
KAREN AND MONICA WAS UNQUESTIONABLY SO HELPFUL AND KIND IN THEIR GUIDANCE TO RESOLVE ANY MATTER THAT I HAD
Thank you Karen for your excellent customer service!
Excellent service and very professional.
Ms Karen and Shawneka were helpful and professional. The best in the area. 100 percent would recommend
Karen was great and was able to assist with my needs!
Karen was awesome! She showed me around and gave me all my options and got me set up in minutes. Thanks Karen!
Ms.Terry is extraordinary and an asset to the public storage brand. Before meeting her I was thinking about switching. She exemplifies great customer service skills. And has kept me as a client.
Terry is fantastic. She's so helpful and friendly. You can tell she likes her job
This place is amazing ! Karen is a rockstar she got me in a storage unit with a discount in record time! This place is always convenient !
Karen did a great customer service, she answered all my questions and show me what I need, I’m really satisfied with her help.
Thanks a lot Karen 😊
Karen is the BEST!! Appreciate all her help with accessing our units. She is kind, helpful, and so personable!
Terri was absolutely fantastic - incredibly helpful and professional. It’s amazing the difference great customer service makes. Thanks for the help getting me all set up with a rental, Terri!
Kara deserves 10 stars!!! This location has the best customer service to the moon and back. Very pleasant easy move in and out and even when they’re busy they are smiling and accommodating.
I would like to thank Matt for awesome job!! He gave me a hand . very helpful
Karen rocks...always helpful...even when I screw up my passcode......
Such a great service experience today where someone goes out of their way to call me days prior and left a message, then to follow up and call again understanding my deadline I didn’t even think about. Not only did Karen simply help me with understanding my bill, she then helps with my finances so i didn’t have to owe later. I greatly appreciate Karen making it simple to understand and she was leading me in the right direction. Continue looking for that beautiful service like that. Thank you Karen💕
Karen is very helpful and kind.
Karen is the best!! So helpful and very professional!!! Highly recommend and military friendly!!
Karen was so helpful and made the transfer process quick and easy.
Terri was awesome! Showed me around and helped out tenants along the way. Made it a more personal experience. Found me exactly what I needed. Five stars
Karen was so wonderful and helpful. If you need a storage unit I highly recommend renting from them. They are truly a 5 star facility.
We were helped by Karen, she was absolutely amazing. She took what has been a nightmare of a move and made this so much eaiser. Thank you so much!
Great experience from Karen and Terri!
Karen was great 👍🏽 very helpful and answered all my questions and concerns
I had the best experience with Karen We went Step by step And got it done
I went in today and Karen was great…. She made the experience easy
Yes the lady at the desk was very rude. First she called me asking if I was still going to make it their. They close at 5 I had approximate time. Then when I get their she presses that if you don’t download the app you cannot get into the gate. I explained my phone wasn’t the best. When questioning about this she didn’t give me a direct reason and slammed my ID on the table. Rather go somewhere else! I did
Great Service and great people! Thank you Karen and Terri!
Affordable, secure, great place to put that extra stuff so you have room to get more stuff
Had my belongings in there for 10 months and what a disappointment!!! Just went to check on things the other day when I discovered there were rats living in my things, paid insurance just in case and they told me I was covered for $250 dollars in damage, what a joke, we will be going to court!
Nice staff. Bought a unit at auction.
Great service, grace was awesome , pleasant and patient. She took time to discuss my options and availability.
Service was stress free
Nice people, clean space, feels safe, and has a ton of different size option to meet your needs
Location situation, have to make UTurn to access it coming from West side street!
Karen is AMAZING. Very professional, knowledgeable, and personable. She helped me with finding the right location and size storage unit for my needs. Facility is well-maintained and accessible. Highly recommend!
Hannah was awesome! Made the experience quick and painless. 100 percent recommend going here vs other storages
Karen is awesome and very funny.
I would not hesitate for a single second to recommend Public Storage at Independence Blvd. Karen and Grace went above and beyond to help me. I am not that tech savvy. Grace had me download the Public Storage App. Then walked me through what I needed to do to secure my storage unit. Then the following day Karen came in and smoothed out all the details and had me all set up for my movers to come in. On a scale of one to ten Karen and Grace get a twenty in my book. Also I highly recommend the Public Storage App extremely helpful when having to gain access to your account.
Karen was nice, knowledgeable, and was on top of my every need and questions. Thanks Karen!
Grace the manager, did a great job in getting me checked in and reserving my unit. She was very helpful and kind and had a great positive customer service. I also have another unit over there and they have always been very responsive. I would recommend
Grace greeted me with a smiling face soon as I walked in the door. She was knowledgeable and patient when I asked a ton of questions.
I’ll definitely ask for Grace when I come back!
Karen was very helpful and she is an awesome person
The Manager, Karen was excellent at helping me! I am so grateful for her! Definitely would recommend this business!
I am so satisfied with Karen’s help. She went above and beyond in customer service. My predicament was rather lengthy and complicated and Karen jumped right in and got everything resolved quickly. Karen is a great asset for your company. 😁
I want to thank Karen in assisting me with my present situation. She was empathetic to my situation, and made me feel comfortable. She really is a true leader, and servant to the public. I would say that's She is a Great Asset to the Public Storage Family. Thank you Karen.
Bravo Zulu!
If the pricing wasn't so high, I would've given a 10 Stars! Pricing shouldn't be as high as it is. Other Star! Pricing shouldn't be as high as it is. Other th
Karen did a fantastic job helping get what I needed!
Karen was a superb person and she was very helpful. She was gracious and pleasant during the time I was there. I was very impressed with her attitude and her helpfulness. Working with her was a lift to my other wise stressful day.
Christine and Karen delivered world class customer service that made me feel like a highly valued customer. Keep up the good work ladies.
Karen is the greatest employee ever!!!!she is always so friendly!!😀
Karen was very helpful and went over everything with us. Very kind and professional
Karen was a good help for me answered all my questions and he'll me pick the right size unit