Danielle was great on my move in, and very helpful
I cannot ask for any better service from Danielle and Kaylee. They are always very professional, helpful and kind. Thanks for an excellent customer service!
Danielle was great today very pleasant lady
Danielle was so much help today love the service I got today
Danielle was great during my move in!!!!
The employees, particularly Danielle and Kaylee, at Gainesville Public Storage provided excellent customer service. The move-in process was smooth and they answered all our questions. Thank you.
Danielle was phenomenal today. I highly recommend her. She’s a great property manager!!!!
Danielle was awesome. She helped resolve my problem. Highly recommend
Danielle was great help today!!!!
Danielle and Kaylee were great during my move in
Danielle always gives me great service she is a great property manger
Very reasonable prices and very helpful staff. Loading dock can get crowded on a weekend, so it's better to go there during the week if you can. Their moving boxes are much higher quality than in department or big box stores.
Kaylee was so nice, helpful and informative. Great people working here.
Danielle and Kaylee were very polite and helpful.
I have downloaded the app as instructed, allowed all permissions, and reinstalled several times.
Unfortunately, I continue to receive "please turn on Bluetooth" message and nothing happens...
Danielle was great today,her customer service is out of this world
The main shining light in this property when you CAN actually get it, is working with the site manager Ms. Danielle! Unfortunately she has to shuttle between two properties making it hard to resolve onsite issues when you need it!
The "Onsite Virtual Machine" is good for some things, but using that to market availability of onsite support is very misleading as you can talk to the virtual agents, but they may never get the personnel onsite to actually help you when you need it!
UPDATE as of 6/18/2024:
An amazing turn of events in the support level that I have received from both the boots-on-the-ground employees of the facility, as well as management just to ensure that some of my originally perceived deficiencies in the properties were nothing but missed directions that just needed to be better communicated!
There is NO doubt in my mind that the Gainesville VA area Facilities are fully dedicated to pure EXCELLENCE in customer accommodation! Highly recommended!👍🏾👍🏾👍🏾
Danielle at the Gainesville office was fantastic. I knocked her coffee on her and she still was very nice. It’s nice to see someone in customer service be so friendly and competent.
I love the service I got from Danielle today she went above and beyond for me today.
victoria did an amazing job with my rental. fast and quick
Danielle was great today on my move in
Kaylee and Danielle was very helpful and exceptionally knowledgeable in her job, great customer service!
It’s been a while since I’ve had to use a storage facility but it’s not my first time. It is my first time having someone so accommodating and helpful as Danielle was and continues to be. She is quick and responsive, will handle all of your needs and is great to work with. Keep up the great work Danielle!
Danielle and Kaylee answered all my questions and helped me get the right unit for my needs.
After having a long day at work Danielle was so helpful & patient. She was able to get me in & out in no time very professionally
Danielle was great today highly recommend her!!!
Pros: super clean facility and friendly staff. Never any problems accessing my unit
Con: Rent spikes. Was only there for 7 months, and rent increased by $100/month. Had to move to another storage facility. Paying over $200 for a 10x10 is pretty horrid when the going rate is a lot cheaper
Danielle, Is just professional and caring. She has gone above and beyond to ensure I am a satisfied customer!
Best property I ever stored at! Kaylee is very professional and helpful.
Got a unit Danielle was very professional and informative I left feeling my items were safe and I made a good choice storing my items!
Came in to look at some spaces. Victoria was very helpful and knowledgeable.
Needed to make a change and ran into Erol and Danielle and they were very helpful. Met them in the office and within minutes they had me all set up and ready to move in. Thank you for your pleasant and professional service, absolutely delighted with both of you!
The property is always clean and the staff here is so friendly and helpful.
I have no problems with the storage. It’s clean and Errol patiently helped me
She actually lied to me. It turns out I’m being charged for an insurance fee which she didn’t tell me would automatically kick back in. Also why is there no trash cans on this site to dispose of trash?
Agent Mr Errol was very helpful. He explained the process with ease and was very patient with the questions. The rooms were clean and well maintained. Errol exemplified excellent customer service. Good job Public Storage, he's a keepe r.
Joanne
Wanted to just make a quick shout out to Mr Errol. Awesome customer service and handled my issue immediately. In a day and age where good employees are hard to find Public Storage is lucky to have ya Mr Errol. Keep it up!!!!
Super convenient, easy to manage and access, staff is friendly and knowledgeable, last minute items on stock for purchase like rope.
Stacy was very helpful and answered all my questions during the tour and application process. She was knowledgeable and addressed all my questions. A pleasure to work with!
Brandy was great! Ensured I did not die as I was stood up by my help!
Brandy is the best. She is super friendly and quick to act to help me to rent storage spaces here. She also put extra efforts to find two units very close to each other, so that moving is very easy. I highly recommend!!!
Property is always clean and Brandy is always so helpful! Would recommend storing here!
Brandy works magic! We didn't know what we were doing, but she helped us figure it all out.
Brandy was very pleasant and customer service was excellent. It was quick getting a space all done in the office. Thank you.
Brandy was helpful with getting me multiple storages! I recommend!
Thank you the process was very easy and customer service is great thanks again
Brittany showed me a unit this morning, and i absolutely love how sweet and patient she is while i asked her alot of questions! thank you Brittany!
Brandy was great to have while I was there, she helped me with the best deal and best storage location. Overall great place!
Brandy is so awesome and wonderful. She has been the biggest help to me. You couldn’t have picked a better person to manage your property..
Brandy is amazing! I will be using Public Storage again just because of her.
Brandy has been amazing and helpful securing me a unit! I will always rent a unit here!!!
The online rental process could not be easier. Brandy was very helpful with refunding the lock and insurance deposits.
Mrs. Brandy was incredible to work with and made getting a storage unit a great experience. -Sean
Brandy and Brittany are amazing! I came in thinking it was going to be a long drawn out process. Brandy was super helpful, Brittany even showed me the Lee Hey property! The properties look amazing, I am excited to use their facility for storage.
Brandy has always been a pleasure to work with. Anytime I have an issue with access or payment she’s been available to handle it with the utmost professionalism. Give this woman a raise!
Brandi was very helpful and great customer service!
New renter - processed online and moved in with ease. Didn't want the provided lock nor need the insurance... no one at the location but talked via kiosk with Robert, who explained that there was someone at their sister facility right across the highway. Brittany was indeed there and took care of my two issues quickly and efficiently! Everything should be this easy - well done, Robert, Brittany, and Public Storage!
Brandy, she is the best costumer service ever in my life 😍
We’ve known Brandy the manager and the team for quite a while, and have always provided outstanding service. They really go above and beyond to keep their customers happy.
Came in today to check the prices of units and Brandy was super helpful!
Brandy was super friendly and wonderfully helpful. Very pleasant experience. 10/10 would recommend!!!
Brandy was super helpful and made my experience super easy!:)
Thank you Carrie for helping me today as your service is appreciated.
Public Storage at 14425 Lee Hwy in Gainesville. Always a great experience and the customer service provided by Brittany is always spot on!
brandy is awesome! great customer service
I had the best storage experience ever, working with Brandy. She is truly top notch. I called her last minute recently, as I was in a pinch, and despite the fact that they were about to close, she stayed late to assist me, which was very much appreciated!! Brandy is truly a top-notch professional, very knowledgeable, responsive and kind. Public Storage is also a well laid-out, clean facility with the best office hour coverage I've seen in the area- 7 days a week is unheard of. Highly recommended!!
Brandy made the entire rental experience a good one. She was courteous, professional and helpful in getting the rental agreement completed for a new rental space. Brandy keep up the good work.
Brandy was amazingly helpful in the process of helping my wife and I move our storage unit to a larger one showing that she really cares about her renters making the process very easy and answered any questions we might have had.
I would like to say that the property manager Brandy is excellent she definitely works with the tenants and she always goes above and beyond the need of them. I would highly recommend renting with this company and this property. The property itself is well maintained very clean and always has the dolly cards to use. I am very satisfied with renting here for the amount of time I did.
The manager, Brandy, is great. She is always friendly and helpful. There are lots of carts available and the building is always clean.
Brandy was so very helpful!!! We really appreciated her working with us to move units! Thank you!
Brandy was very helpful with would highly recommend.
Excellent customer service from Brittany, who gave me information about renting a storage unit, and made it possible for the transaction to go through quickly.
Brandy was such a great helper, she was amazing at explaining my entire process & was very patient. Please if you visit Public Storage on 7440 hillwood drive, Ask for Brandy, she'll help you!
I have loved having Public Storage as a solution for my storage needs. Honestly one of the least expensive options out there and always friendly staff. Brandy was extremely helpful in scheduling my move out and helping with that transition.
Would recommend them to everyone to store their belongings. Easy to get in and out and friendly employees.
Brandy was very helpful with reserving a unit and made the process easy. Would definitely recommend.
This place will bring you in with an offer that meets the market but then will raise your rent incredibly. In one year I am almost paying twice of my original rate. Don’t come here if you need to store anything long term.
I had a very thorough, outstanding experience here. Khareem facilitated my experience by having all the answers to my questions, and being knowledgeable about the different types of units available. Aside from the proficient experience with Khareem, the unit we rented was clean and readily available. We certainly had a positive experience here, made our move so much less stressful.
Khareem was excellent at communicating and understanding . He is very great and does the damn thing . Keep up the great work !
Go to this place! Brandy is the absolute best! She is seriously the most genuinely kind and compassionate person. She will help you with all of your storage needs, and she knows a lot about animals too! Love her! ❤️
Brandy was amazing to work with, she was very helpful! I would recommend this location (hillwood) to everyone! They took care of everything for us.
Great customer service here at this location. Brandy was beyond helpful and very patient with everything! Also dog friendly with my sisters dog! Amazing!
Brandy is very helpful, she showed us our unit made sure we were happy with everything. Definitely recommend this public storage. Thank you again Brandy!!
Brandy helped me out and was excellent from telephone customer service to switching up my reservation when my stuff was too large for the original space. Highly recommend!
We had great experience with this facility and Brandy is always been so pleasant and helpful.
Brandy was very helpful. A real start! Recommend this location whole heartedly.
Thank you so much.
We enjoyed our experience with Public Storage and we especially enjoyed speaking with Brandy as she was very clear and informative. We recommend them for your storage needs.
Best storage until in town! Brandy is awesome!!!
Brandy was amazing! She provided excellent service and provided multiple opportunities for me . Because of Brandy's efforts, I chose your storage facility over others in the area. She is professional and wanted to provide feedback to that end. Thank you!
Thank you for the wonderful customer service Carrie!
Love this location. New management is outstanding!!! Brady was extremely helpful! Very clean!
Excellent customer service. Brandy goes above and beyond. My move in rental was seamless.
Very friendly staff great experience....
😃thank you carrie for your help and a nice clean facility smelled great and great customer service tonight. I understand everything that we went thru to rent a unit thank you