Public Storage Self-Storage Units at 11901 FM 1097 Rd W, Willis, TX

If you’re considering using this storage facility, be forewarned: the experience may prove costly and detrimental to your possessions. Initially, they lure customers with a “$1 first-month” rate, but prices increase substantially in subsequent months. By the fifth month, I received a notification that my rate would nearly double—from $200 to $320. More troubling than the cost, however, is the facility’s pest problem. After storing my belongings for five months, I found animal droppings on several items, indicating a significant rodent infestation. When I moved my belongings back home, my dogs killed seven rats in a single day—rats that had traveled inside my possessions from the storage unit. While I could add photos, I’ll spare you the sight, as the remains were thoroughly mangled and may be disturbing. Despite assurances from the attendant and visible bait stations, the rodent control measures appear ineffective. My unit was directly beside the office, where one would expect more diligent upkeep, yet it clearly wasn’t enough. Consider the implications carefully: not only are you paying high monthly fees, but your belongings are also at risk of severe damage from pests. For anyone with valued items, it’s worth reconsidering whether the cost and potential deterioration from such a facility are truly worth it. Rather than paying for the risk of depreciation, it may be wiser to find space at home where you have greater control over the condition and security of your belongings.

Sharol was kind and accommodating during my move out.

Quick, excellent service.

Moved from California to this beautiful small town of Willis Tx. Had the pleasure of storing my stuff from Sharol at public storage in Willis tx. She made the decision making, storage picking and payment process seamless, professional and effective. She drove from a different store to meet me at the Willis location to make it all happen. Thank you for your professionalism Sharol and great customer service!!!

Sharol helped me, very helpful and nice people thank you

Very nice clean facility. Pam the manager is very friendly. She always checks on me and she is always a pleasure speak with. She keeps the property very clean which is a +. Great job Pam! Thank you!

Sharol is a wonderful, helpful customer service person. She helped us reset our gate code and now we can remember it! Thanks Sharol!

Since public storage bought out the private owners my monthly rate has doubled!!! Do not rent here long term they will continually raise your rates! Update - the same day I wrote this review I was called by the property manager and regional director to try to address my issues. They were very professional. They were able to lock my previous rate in for the next three months, and told me to contact them directly if I got another rate increase notice to see if they could get it delayed again.

Awesome service and very helpful

We have had a great experience with this public storage! Pamela, the manager at this location truly cares about her job and it’s very attentive. Highly recommend them!

Sharol was very friendly and very helpful, made the process so easy and would definitely recommend this storage facility to anybody!!!!

Great! Highly recommend!

My storage unit lock was open and didn’t realize it and she called me and let me know. She let me make sure everything was good. I appreciate it. Her name was Cheryl Very nice lady

Pamela was very helpful.

Sharol was great ! Here at Public storage

Nice place and Sharol was great

Sharon was very helpful with our move out. The property needs to provide public restrooms. They both seemed to be out of order. All else good! Thanks

Sharon was amazing with us. They are the best. Thank u

Sharon and Pamela are excellent employees . They are very attentive and thorough. They helped me so much. Please give them a raise and a promotion!

Clean, friendly Pamela I love this place fells really safe when you in there

Sharol was a great help last week!! Cannot say enough good things about this staff!!

One of the cleanest storage facilities I've been to, and Pamela is always smiling and ready to help whenever she can.

Pamela was very knowledgeable curious and helpful

I am a customer at the 1097 location in Willis at I have been But welcomed by the office staff, they are very friendly and hospitable and they have helped me with any issues I have had there thank you

Sharol was awesome. Great experience!

Shelly helped a lot, got my rate decreased from 240 back to 160 🤌🏿

Chagrined with Public Storage! We have been happy customers of LakePointe Storage on FM1097 in Willis for about 6 years. Congratulations to the owners of LakePointe Storage for selling their business and "cashing in their chips!" However, the new owners Public Storage immediately told us there was a new insurance fee they were adding to the rental fee, but we could decline it. I had to go into the office to do it and couldn't do it online. Now, I just got a rate increase notice today with a 38+% rate increase! The new staff has certainly been very friendly and professional, but the new rates are outrageously high! I just called the office and the manager told me that she could extend the current rate I have for 6 months. She also said she's received other calls. She said I could call in 6 months and it could be reviewed again then. She then told me that the rate for NEW clients was much higher than the new existing client rate I was given. If my rate was increased, why should I have to initiate a call and get an extension of my current rate?! If you are a client the old LakePointe Storage, newly purchased by Public Storage at 11901 FM1097 West, call them and voice your dissatisfaction with the new rate increase. You should be able to be an extension for 6 months of your current rate. Thanks Public Storage for making it easy for me to cease doing business with you as quickly as I can!

Public Storage in Willis Tx FM 1097 is first class. Pamela is always professional in helping with tenants needs. Available on site always or a phone call away. Security is the best, highly recommend this storage facility. Randy Goff Drywall Repair.

First, they locked all the water faucets. Then they locked the dumpster. Then they “decommissioned” the bathrooms. It’s just not realistic to work in a storage unit for 30 minutes and not need to use the bathroom and wash your hands. This place is not the same since public storage bought it. The billing got messed up twice and we almost lost a client due to being locked out of the complex.

Public Storage recently purchased the facility located at 11901 FM 1097. During the previous ownership I rented a covered RV space and an open storage space and was extremely satisfied. Early into the Public Storage transition of ownership the transition coordinator and facility manager; Pamela, introduced herself and answered my questions regarding rules, fees and security features being implemented. Pamela efficiently transitioned my accounts from the prior ownership and seamlessly integrated the auto pay features into the Public Storage system. Pamela is always helpful in resolving inquiries and projects a friendly and personable demeanor. Ms. Pamela typically expresses herself, by greeting customers with a smile and a wave. J.A. Lopez

Very clean place, owners will help you out even if it's on a weekend, I have never had a problem in the five years I've been there