Amazing amazing amazing especially Steve!!!!!
Steve was so helpful and pleasant. He was knowledgeable and efficient. He was great!
Steve, customer friendly, facility cleaning. Good experience.
Excellent customer service, Steve walked me through everything and greeted with a warm welcome!
Very nice and communicated through the whole journey. The place is very clean and well kept would recommend 10/10
Steve was extremely helpful and kind. Excellent service.
Wonderful staff and great location
Steve has been exceptionally helpful. I was in a tight squeeze and he really was kind and saved the day!
Steve is very easy to deal with, always there for the customer! Great attitude and will go above and beyond to solve any issue that may come up! Thank you Steve!
Steve was so helpful and had the best attitude. Customer for life because of his care!!!
Steve was very friendly and very helpful. We enjoyed working with him.
Steve was very friendly and helpful! I’ve used this location for years! Highly satisfied!
Amazing service from Steve! Highly recommended
Steve was an awesome gentleman. I highly recommend working with him. He was able to assist me with my account also waving a late fee.
Steve was the most professional employee I've dealt with and a really great guy. Helped me through all the steps and I felt really taken care of. The facility is well managed and very clean .
Steve is the absolute best! He really takes care of his customers! We have been very pleased with our storage unit.
Steve was very friendly to us soon as we saw him came up and shook our hands and was there for anything we needed great storage definitely recommend this location
Steve from public store was very helpful and it was nice dealing with him.
Steve was so helpful and so polite. He showed me different options and was an awesome experience
Steve is awesome and is always friendly and helpful. I highly recommend this location if you’re looking for a clean, safe and friendly staff for your storage needs.
This man saved my life! And made our day off not a waste but a success! Anything you need Steve’s got cha!
Steve was super helpful and professional. Truly knows his stuff!
Steve is great to.work with and he gets things sorted out for you in no time!
I am revising my rating for ONE REASON ONLY. That reason is Steve. We met him this past weekend while we were at our unit. Steve is a very kind, caring and personable person. The 1 star review I had was dead on; but it only affects the front line employees such as Steve. The reviews really do not affect Public Storage as a whole. I have come to realize that the people above store level just do not care. So with this being said, thank you to Steve for caring.
The original review below:
We have been using this storage since July of 2023 (CubeSmart). We started @ $118 including the insurance. Went up in February and then again now. Right now, paying $171 with insurance and now we get a notice that next month it goes up to $210. What the hell people! We were at Public Storage and moved to Cube Smart because PS kept raising the rent prices. We moved and 6 months later it became a Public Storage - the very place we were trying to get away from. This is total crap!!!!
Steve is outstanding and so is this property
Very clean and well maintained.
Steve was extremely helpful in resolving my concerns about my units.
Steve the location manager / staffer is awesome. Super helpful and easy to work with. You need to hire more like him!
Steve was very helpful helped me pick out the perfect storage unit
Steve is professional, polite, and helpful.
Steve is the man! He was able to get the broken key out of the lock and saved us a huge headache!!
STEVE IS THE GOAT!!! Extremely helpful make sure we got everything done. Best employee ever!
Great- safe place
Steve the manager is awesome !!
Steve has been a phenomenal help through the moving and storage process for me, going above and beyond. Thank you!! Highly recommended!!
Steve was a great help and made my experience pleasant. Great guy, great customer service!!
Great clean storage location! Property manager Steve is very customer focused and always willing to help.
Steve was great! Very courteous, very helpful, professional and made the entire process simple and easy.
Steve is amazing and provide the best customer service ever.... Please come to his location and he will take care of you! He took really good care of my family coming from Louisiana and making that big move to Houston! He is exceptional and top notch service with a positive energy and attitude! If we ever need a storage again we will be coming here for sure! 🙂
I made a reservation online and received a call from Steve. He answered all of my questions and was very nice and patient with me. I showed up to view the unit to make sure it would work for me and again, Steve was very polite and helpful. Interacting with him alone made me want to give Public Storage my business, but the units are very nice and I like that the property is gated with easy access using their app. I will definitely recommend this location to anyone needing storage space.
I had the pleasure of meeting Nathalie at this location; and she was awesome. Went above and beyond to help me pick a unit. Showed me the different sizes personally since im not great with measurements like that. Everything went smoothly, im so thankful my first storage experience was great. Thank you Nathalie! :)
We came in to rent a space and Steve was so nice and helpful. He showed us the storage space and helped us decide what was best for us. Very nice man and he takes great pride in how the facility looks and how clean it is. He does a great job of keeping up with everything.
Great location, clean and well lit. Steve was friendly and helpful.
Steve at Public Storage was awesome!! My move was seemless and the price was perfect!! 😊
Steve was amazing.
Most helpful!
Really great experience with mr. Steve, he was very knowledgeable, showed me the storage spaces to compare what i really needed, thank you and keep up the great job!
We had the pleasure of speaking with Steve when arriving to view a unit we were interested in renting. He was so nice and extremely helpful and informative and went above and beyond explaining everything we needed to know to rent there and assured us if we had any questions or needed anything we could contact him. The property was so clean and nice and well kept. We will definitely be renting a unit from him.
Steve was so nice and helpful! We’re trying to transition from a storage facility to some place closer and more affordable so we were looking to see a smaller unit and just get general information. He went above and beyond with helping us and happily answered all our questions! That alone was enough to close the deal! The facility was nice and clean with elevators and a/c controlled units with multiple floors which is what we were looking for. 5 stars hands down!
Great Service! Steve is amazing, he can help you with anything you need.
I have a storage here I have a great experience everytime I have to go get something out for work. Jennifer is so polite and friendly and always has a smile always answers my questions if I have any. I'm very pleased to have a storage here. Very good service
Location is perfect. Front Desk is so helpful and goes above and beyond. Clean and secure.
Excellent customer service very detailed
I chose this company because they offer a military discount, but unfortunately, my experience has been disappointing. The front office staff, particularly Jennifer, is not very customer service friendly. She is often not at the front desk when help is needed, and when she is, she mentions that she has five more minutes left on her lunch break. This lack of availability and assistance has been highly frustrating.
It took me four days to finally get access to my unit. Each time I requested access, Jennifer would tell me it’s available through the app. However, due to an app update, I couldn’t access it, and she needed to contact someone else to resolve the issue. This delay and lack of support have been very disappointing.
I don’t like giving bad reviews, but the poor customer service and inconvenience I’ve experienced have led me to this point. Now
, I just want a refund.
Steve, the manager, was very kind to show us around. The place is great and very convenient and easy to access.
Highly recommended this location. Clean facility with Amazing customer service. Steve has answered all questions and has been extremely helpful throughout the process.
Steve is excellent at managing the site and onboarding new tenants. I have rented many units and he is the best. The site is clean and access is very good.
Steve was great with everything. He is a great employee. Thanks Steve for great customer service
Steve has an excellent customer service. He is very friendly, helpful and most of all a big smile.
Everything was great and Steve was very helpful!
Thank you Public Storage for having such a wonderful staff as Steve! He is so easy to talk to, highly informative, and great attitude. Got me setup for a unit. It was easy peezy lemon squeezy. Thank you for your service Steve!
Steve was super helpful!! Great service.
Steve is awesome. Highly recommend this place!
Steve was amazing!! As a storage auction buyer l’ve encountered numerous employees of Public Storage and in the 12 years of buying, Steve was the kindest l’ve ever worked with. Thank you for making the process quick, and efficient. The world would be a much better place if we had more people like Steve!
Steve was very helpful and kind. Made the process very easy! Thank you.
It was such a hassle-free and pleasure to rent from this Public Storage location. Natalie had such professional, courteous, and kind customer service! I highly recommend this location!
Absolutely the cleanest storage facility. Easy access.
We’ve had a great experience with Public Storage. We were able to sign up/get a storage unit by phone just before the July 4th holiday and access the property via an app. The price is reasonable and the property is well maintained. It’s convenient and easy to access.
Steve was extremely helpful and explained how everything works. Great storage facility!
Outstanding customer service. Facilities are clean, staff is friendly and knowledgeable.
Fantastic customer service from Steve at the front desk. We came in without a reservation and Steve was more than helpful with walking us through the steps and making sure we got the storage unit that was right for us. 10/10 and will be recommending this location to anyone who is looking for a good storage location! Thanks a million Steve !
Pleasant experience with Steve. He is so nice and cautious
Pleasant experience with Steve.
Super 3as3aand simple process!
Steve was really helpful. Great customer service!
Steve was great, he called to confirm my reservation and then helped me get a bigger storage unit. Awesome customer service he provided!
Steve was amazing and made this experience super simple. Unloading and loading was a breeze. Thank you Steve for all the help!
We had a great experience at public storage on 2978. Steve was great to work with and was always around when needed assistance. Would definitely use this facility again.
Steve was more than helpful. He went way beyond making sure I had the best unit for my needs. Thank you!!
Smooth rental and nice property. Nathalie went above and beyond. Great experience.
Customer service is the Best !!!
Steve's a nice guy, good service.
Steve was first class!! WOW. He not only listened to me but helped resolve an ongoing issue in a timely manner. This type of attention deserves recognition and is something we don’t often see. I so appreciate his help and expertise - he was exceptional! If you’re renting in Magnolia - stop in to see Steve; he is knowledgeable and a problem solver!!
I was looking into renting a unit and even though I haven't decided if we are going to rent one or not, Nathalie was extremely helpful and she gave me all the information I needed. Very clean and safe ❤️
Steve was amazing! We were unloading into the space & brought us some water. Very generous & thoughtful people! The facility is very clean as well & the unloading dock was incredibly helpful when unloading from the truck to inside. Highly recommend!
Friendly staff! Great, convenient location!
Today I had the pleasure of interacting with Steve from Public Storage. I found him to be very polite, professional and engaging. It’s rare to find people these days, people who are actually concerned about you as a customer and show interest in providing whatever help is needed. Steve resolved my issue completely, but the way he went about it and how I was treated is what made the difference. Exceptional service!
My experience (at the FM 2978 store) was excellent. Steve was professional and kind. He gave us water on this years hottest day.
I highly recommend this store and Steve!
Thank you .
Steve helped me, gave me water made the experience exceptional. Steve is a legend
Amazing service from Steve 👍
Steve was very helpful 👍🏻
Steve was amazing and very helpful
Steve was great and even brought us water. Clean and everything we were looking for.
Great staff! Easy to work with!! Will do business again!
Steve is very friendly and approachable! He keeps the place tidy and is always walking the property.
Clean and well kept. Steve is a HUGE help, helped us when we forgot our gate code and when we lost our unit key.
Steve at the Public Storage on FM2978 was extremely helpful and just a nice to chat with. If you’re in need of extra storage definitely stop bye and check in with Steve.
This place is awesome! The management is great!
I have always say that in many situations and/or places is the people and their ways that makes a difference. Mr. Steve is helpful, pleasant and a gentleman; Wonderful Customer Service.
Steve was very helpful with all the customers in the stroe ,and made sure they were taken care of.
Steve at Public Storage is the best! He made the move in and move out process effortless. He also does a great job maintaining the facility. I would highly recommend this location.
Steve & Jan are incredible, they helped retrieve my keys that fell down the elevator shaft. I so appreciate them. Thank you
Steve has been wonderful in helping me determine the specific needs i have and helping me get to the units i need. The facility is clean and well maintained.
Mr, Steve is very friendly, and helpful!
Great place very clean. The staff is always helpful and nice.
Great place staff is amazing
Great Service!! Wonderful place, and Steve is a great help!!
Public storage has made my experience like a breeze of fresh air. Nathalie made the rental process incredibly easy, all while having the most positive attitude. I can not recommend her enough. Thank y’all again for being so helpful
I've never leasd storage before but Nathalie really made the whole process very easy. I was impressed too with how clean the place was and just how friendly the atmosphere was.
I love this place. So clean and easy! But Steve took it to the next level. He took the initiative to see us struggling on the camera, walk all the way out and direct us to the easiest entry. Not only that but he continued to walk us to our exact unit and provide us the tools we needed. This is exactly the kind of guy you want working with your customers. Kind, happy, and helpful. He made the aggravating process of moving a breeze! Thank you Steve!
Mr. Steve was awesome helping me set up my storage unit today, super friendly and patient. I highly recommend going to this public storage and talking with Steve;
Above and beyond service! Steve was patient and accommodating in my moment of need and offered service with a smile. You can't put a price on personal integrity and honesty. The facility is safe and secure, clean and convenient. It's incredibly rare to actually feel a business truly value their customers!
I did not get a call back about changing my unit, and instead was send to collections. I paid the balance and move one. Just know not to do business.
Lisa was more than helpful! A pleasure to see and always in a great mood! Great location to do business.
Amber and Steve were SO helpful and personable! I had a lot of questions that they thoroughly answered, and explained the payment process, hours of availability to get to my unit, etc. I couldn’t have asked for a better team of folks.
I was inquiring about possibly renting a unit and even though I haven't decided if we are going to rent one or not Amber Rourks was extremely helpful and she gave me all the information I needed. If we decide to rent a unit it will definitely be this location! Thank you Amber!
Their customer service is awesome! Amber and Ashley are super friendly and very helpful. I’ve had my unit for over a year now and have never had any issues. Thank you for everything!
Al parecer cambiaron de dueños y no contestan los teléfonos que tienen publicados, pero el servicio en sitio muy bueno.
Great service and always clean
I had an amazing experience coming into the store this morning talking with Mrs Mary. She was very nice and informative with my issue I had. I would absolutely let ppl know about the service I received today. Thank you Mrs Mary!!
Sandra was super helpful!
Helpful! Thanks or getting us transitioned from CubeSmart to Public Storage.
Super quick and easy to transfer units, facility is clean and employees are helpful
Ronni in the office was so helpful! I lost my key & in a lot of places the office staff isn’t the most compassionate…, but she was so accommodating and so sweet! Moving is stressful and every time I have been in to fill my storage the staff is so sweet! Best storage place ever!
Amazing Staff
Friendly
Convenient Location
Rony was very very helpful and super professional. I truly appreciate the fast respond and help.
Thank you
Ronni is super friendly and explained things very well
Excellent service by local manager KARMA and co-worker RONNI. Well run CubeSmart facility, clean, safe and near The Woodlands and Magnolia homes. Highly recommended!
Ronnie was amazing getting me set up!
I’ve been using this storage facility since 2019 and never have had any issues. Ronnie was super helpful with the move out process and everything was easy. Access to your unit was easy. No complaints at all.
The staff was always friendly and professional and helpful. -- The facility was always well-lit and clean.
I’ve only had my unit for about a month, but they’ve been great otherwise. I’m moving into a larger unit later this month, and Ronnie was able to help me get that sorted out
Easy process online, you don't even need to go during office hours. The dollys on the property are really great to use, definitely life savers.
Ronni was extremely helpful and I enjoyed working with her acquiring my storage facility. I would recommend cube smart to anyone just for their custom service.
I do not rent a unit. I was there helping my brother in law move some items. The units seem to be clean and climate controlled. As we opened his unit, we were hit with a bad odor. As we began moving through the storage, we noticed rat droppings everywhere. I did not see any rats nor I did not check any other units. But the evidence I saw led me to believe that this was not the work of 1 rogue rat. My brother in law may have to do a full clean out and get rid of some contaminated items.
Clean facilities. Very helpful staff. Manager was great.
Just started renting with this location. Ronnie was super sweet and informative of everything. I felt super at ease and am looking forward to renting. The layout of the building is easy to navigate and super clean. It’s well kept and helps to keep your mind at ease.
Ronni was so incredibly nice in the office. I went in to ask a question and she was very nice and answered all of my questions!
Easiest process! Karma is friendly and efficient! Picked up a lock, boxes, tape and some other moving supplies right there in the store.
My unit is climate controlled with elevator access.
Facility is clean and smells good too!
There’s an app that’s easily navigable where I can pay my bill and reserve another unit once it’s time.
Good experience, great service!
Service signing up was good. Staff was honest and helpful.
Great experience. Easy and customer service oriented. Ronni was awesome.
I visited cubesmart looking to get information on storage spaces and pricing. Ronni and Karma were so helpful and answered all my questions! Thank you so much!
The most friendly, accomodating service one could find...will definitely be a return customer should the need arise.
Nice clean location. Karma and Ronni are awesome
Ronnie is doing a great job. The storage units are clean and convenient.
Staff members were very friendly very helpful. Facility is easy to find and get access to storage unit. facility was always very clean.
Everything was great it's a little pricey compared to other places if it wasn't for location I probably would have gone with another company,
Felt my items being stored there was secured and the manager was really responsive.
A Great Experience! Karma’s expertise is most appreciated, and she made the process go quickly on a day when time was of the essence for me.
I was able to get in easily. I like the combination cube number\phone number passcode and the lock inside that looked like a gift. I was impressed and felt like I was being treated in a special way. Also the manager called to insure that everything was okay. Hadn't had this kind of service in a long time. In my opinion, you have set the bar for any future storage needs. Even the people helping with the move were impressed. Clean, bright areas with dollies at the door. Couldn't ask for anything else.
I always appreciate the convenience of finding a suitable unit online, the courtesy staff and ease when moving out. If the need arises, I know where to go first!
Come visit and find out how wonderful the treatment and caring for their customers is.
I loved this place.....but I moved out today :(
Office manager Karma is great. But the company itself is raising rates at an unreasonable rate; at least they did to me. I had a locked down price but once that expired they raised it 10 dollars then in another couple of months they did it again, then again. Then without warning the very following month they went from raising it 10.00 at a time to a 30.00 dollar increase.
Shopping for a new place I found my same unit size for just a little cheaper than what I was paying before the 30 dollar jump at cubesmart. The facility is just as nice and I'm happy to be saving money.
Wonderful service. Nice,polite and helpful.
This place has friendly staff.
Experience was 1st rate. Clean, well organized and management was amazing.
THE WORKERS THERE ARE REALLY NICE!!!!
It was easy to acquire a storage unit. Karma was very friendly and helpful. I was in and out within 10 minutes.
Good location and service
Clean facility prices is to high mire tgem another’s stores units on the area
Karma was very helpful and patient with me! She went above and beyond to make sure I got the unit I needed. I have been renting here for two years, and needed another unit at the last minute. I definitely recommend this storage location!
Touchless experience. Had loading cart onsite for free usage. That was a huge help. Nice clean place.
Mice infestation.. I lost some family heirlooms. To make it worse we paid 250 per month. I would have done better and just left it outside. Disappointed & Mad!!
they were very friendly and helpful
This cubesmart location is great!
Pricing is fair, the staff is always helpful and very friendly. The storage units are very nice, everything is updated and well taken care of. They always have 4 wheel dollies available (all in great condition) at both entrances and the entire building is always clean. They have a good security system and I feel that my belongings are in a safe place with them. I would definitely recommend this location!