Public Storage Self-Storage Units at 4700 Stacy Rd, McKinney, TX

Sam and Robert are the best. Great experience

Kelly helped me with my return and was very professional and kind !

Sam is awesome and brought me water when she noticed I was dying and sweaty moving things out of my unit

Sam was always very helpful an niice we rented our storage close to eight years thanks for a secure location an a clean surroundings area

Sam i met on the phone on 09/14 is very nice and helpful.

Sam was an exceptionally talented individual who provided invaluable assistance and facilitated communication with our customers. Her customer service skills were remarkable, characterized by a consistently positive attitude and a genuine smile.

Thanks to Ms Sam I was able to navigate to the website and apply for the job. And her customer service was great she handled the situation with me asking about how to apply. She was very polite and respectful. There needs to be more workers like Sam with the right attitude with helping customers and representing public storage!

Excellent service and very quick thank you

Sam was patient and had good customer service

Would definitely recommend this place. Sam and Robert were very friendly and the customer service was awesome. They explained everything to me and answered my million questions quite well

Great and informative service.

I had a great experience at this Public Storage. Robert and Cho really know their stuff and are so helpful! They made the process easier and handled the situation well! Definitely would recommend this location to anyone who is looking for a storage space and want to experience great customer service! - Melanie

Sam was very helpful.

Sam was a HUGE help!!!!

Sam and Robert were amazing. The approach was friendly and welcoming. It was a 123 step process and super easy with this being my first time renting a unit ! thanks so much !!

Sam was great she is Curtis and prompt takes for the help 👍🏽

Sam was very helpful with my unit transfer!

Sam was very helpful and very courteous.

I visited this Public Storage for the first time today. I met Sam at the reception desk. She greeted me with a smile and assisted me to my storage unit. She was very helpful. Really a great person. HH

Loved this location sadly forgot the women’s name but she had brownish hair and said she was new to this location she did such a wonderful job she was attentive even went out of her way to find a cart for us she was truly an amazing person

Sam was wonderful! Helped out a lot and gave me a water on a hot day!!

Public Storage on Stacy in Mckinney: Sam and Robert were wonderful!!! Awesome customer service. They saw that we were getting hot and over heated while loading and brought all of us I e Cold Waters. I have never received this kind of hospitality before. Keep up the Great work. Their service and kindness was a 10 out of 10!!

Sam and Robert were a great help. They even offered out team water to help us cool down. We have rented from here for over 10 years and never had a problem. Always very clean, air conditioned, and our things were well secured.

Great service and even better storage solutions. Wouldn't recommend if you're looking for a cheap studio apartment, apparently that's frowned upon! Nice air conditioning for when you want to sit in the lobby and sign paperwork. Representative Robert was extremely helpful and even reminded me it is in fact illegal to live out of one of the units. Very helpful information!

Robert is an absolute dream to work with. Knows his stuff, courteous and just the perfect representation for your company. He got me booked up quickly and with a smile. I had a bunch of questions, and Robert handled each one with expert and thoughtful grace. I will definitely be using and recommending your site on Stacy Rd, and specifically Robert as the expert. Thank you so much for making this fast and easy for me. - Victor

Glad I found this storage place. Great prices, my unit is clean, easy access, and Robert was helpful and courteous.

Great service and genuinely nice employees.

Robert was awesome. He was polite and courteous and knowledgeable of the units and the spaces each unit could hold. And lord I had a lot of stuff👍

Justin was amazing!! There was a tech issue and he handled it very well.

First time here. Great experience! Robert and Andrew helped out ever step of the way. Smooth transition and very friendly and professional! Highly recommended this facility.

I worked with Robert, he went above and beyond. Showed me a few different units with no problem. Exceptional service! The building feels secure and clean and Robert was able to answer all my questions.

Amazing customer service from Mr. Robert @ the Stacy Rd location. He was so helpful and friendly he is the reason I chose this spot over another. Extremely clean and security it great. Thank you Mr. Robert!

Robert helped us out with our sizing decision and explained the ins and outs of the building. So far it’s been a good place to store while moving.

Great customer service!! After trying to set up my additional storage unit online -- and experiencing issues with the internet, I went to the Stacy Road Public Storage. Noah was a HUGE help! He was courteous, thoroughly explained the options, and even showed me the units I was considering! WOW! Excellent support from Noah! The manager even called the next day to make sure I knew how to access my unit and key! Awesome.

I needed a storage last minute and the staff at this location helped me!

Robert gave me a band-aid. He’s nice! Awesome work.

Robert is so helpful and was able to set up my auto pay with a click and signature. Great customer service! Will recommend to anyone who needs a safe, clean storage room.

I usually don’t leave reviews but public storage refused to refund me after I couldn’t get into the unit first time with their code. I had to take another unit and pay for setup fee again . This is the worst storage places ever . Do not sign up for any of their franchise places . Horrible is just a beginning statement and not trust worthy. Zeros stars is the appropriate rating

When entering into the property I was helped by Justin, David, Lisa, and Robert. I came on my lunch break to get a unit. They made the process super quick and easy.

Chaz and Robert are amazing. They answered all my questions and provided great customer service!

My experience with Robert and Chaz was so awesome

Chaz and Robert are awesome

Chaz Robert was amazing !!

Needed assistance in looking for a storage unit in mckinney, After relocating from frisco walked into this location in robert was extremely helpful and knowledgeable about the process of getting my unit started. Such an asset to a public storage to be able to have a knowledgeable individual to be able to help a person that Has no clue on how to process moving into a storage.If you guys are looking for amazing customer service when looking for a storage unit this is your place to look period thank you Robert. Thanks for your assistance J

The appearance inside and out of the facility were great. Access to the units are as I expected. Also the manager was pleasant and very informative. I like this place.

Soon as I walked in I was welcomed with a warm greeting by Robert. This experience had to be one of the best experiences I’ve had at a public storage. The service was amazing and very fast.

Robert was so helpful helping me find all of my moving needs!! Definitely recommend if you’re trying to find moving supplies.

Robert was able to help us find the best deal at different locations. He’s awesome! Thank you so much.

I had issues at first, but Ebony, the property manager... and Matt, the district manager, resolved the issue. It is nice to be heard and taken care of. I would recommend this storage facility to my friends and family.

Ebony was so helpful, knowledgeable and super sweet. Definitely recommend this location for the amazing service provided by Ebony.

Received great customer service and information from Robert today. Thanks Robert!

Have had my storage here for a few years and Robert and Emmy were super helpful when I needed to switch to a bigger unit. Excellent customer service! They are both very friendly and helpful.

excellent service, very fast and answered all my questions.. very clean and safe location.. special thanks to ROBERT for making everything easier on my first day

Ebony was so sweet and explained everything to me! This is my first time renting a storage unit so I didn’t know ANYTHING. She was confident in all her answers and I had SO MANY questions. She answered them all! Thank you so much Ebony!

Ebony & Robert were very helpful during my visit to this location. After being overwhelmed from having to urgently start the move process, they were extremely kind to me as I explored options. Love the honesty they had (unlike typical sales people).

My storage experience with Ebony was very good. She went above and beyond to get me into a unit. If I could give her 10 stars I would

Ebony was so patient, and professional

Ebony did a great job! I would definitely rent at this property again!

Ebony was so sweet and helpful!

Yesterday, I called twice to be able to speak to someone regarding my rental space. Ebony (at Stacy Rd), saw my missed calls and called me back to address any concerns I had. She was so helpful and went above and beyond what I wanted to address. She made my transfer experience so effortless, even finding a new unit near the current unit as to make my moving experience easier. 10 Stars!!

Ebony and Robert were very helpful and professional and pleasant.

I am asking an investigation of the Public Storage billing practice I have encountered four consecutive reset/cancelling of my autopay for my storage unit without my permission in Mckinney, TX on 4700 Stacy Rd, lately. I have been always autopay for the entire 2 yrs with Public Storage. Since June,23, my account autopay has been tinkered without my authorization. My bill became due and overdue. I was notified the last minute and found supprisingly my autopay was cancelled. This has been repeated since June, July, August and Sept. Each time when I caught it, I set it to autopay again. Now I am smart enough to take screen shot. In August I had to pay a late fee of $35 more because I was one day late (again the autopay was cancelled without my authorization) I am asking an investigation of the Public Storage billing practice nation wise and specifically the Mckinney, TX on Stacy Rd store odd behavior or tinker customer accounts.

Mr. Robert and Ms. Ebony were the absolute best. Professional, helpful and very engaging. Wish more people could be like this ! God bless then

Ebony was so helpful and great customer service.

Ebony was wonderful, she was very pleasant and helpful!

Ebony was amazing at the front desk. Made it a seemless check out. Was there for 3 years and everything was good. It is climate controlled. Hours are good.

Ebony deserves 5 stars and more. Her customer service, emphathy and professionalism is by far one of the best I have ever seen. Thank you for your assistance.

Ebony is the best! She always is so nice and helpful! She is very professional! Always nice to see her!

Ebony is super friendly and helpful. Thanks Ebony. Facility is clean and easy to access.

Ebony made renting the unit very easy and pain free. 10 outbof q0 recommend using this establishment. Ask for Ebony. She is very professional and helpful.

The carts, elevator, and climate control are super helpful and I love them. However, as somebody who doesn't get off of work until 10pm, it is very inconvenient that access ends at 9pm. Additionally, if you are accessing your unit after 5pm, the bathrooms are locked so you are required to drive out of your way to take a restroom break, further limiting the amount of time you have access to your unit.

Ebony was very helpful and very respectful. She did a great job in assistance me along with other customer. Keep up the good work Ms Ebony

Fast nice and good place for storage

I received above and beyond service from Ebony. She explained everything to me and showed me where my unit was and how to operate it. She deserves more than 5 STARS

Very clean facility. Renting was a breeze. Cynthia is awesome. Highly recommend.

They are very professional, clean,very polite with excellent customer service and great security. Keep up the great work!!👍🏾 Love that chicken from Popeyes 😁🤣

I rented my unit in October at the rate of $217 a month. March comes and I receive an email stating that my rent is going up to $269, but there's no explanation. So I scheduled my move out for April 2nd, I receive a call stating it is best I move out before April 1 because if I don't I will be responsible for the full months rent. No proration for the 2 days. Several of my friends and acquaintances stated that Public Storage did them the exact same thing. Be warned!! I will never use Public Storage again.

Alaina was super sweet and helpful! She helped us rent a unit the same day we came in to look at the options! Very professional!

Very professional, Ebony was awesome and very nice. Customer service was outstanding. Thank Ebony

It's always a plus when you are greeted with smiling faces and positive energy. My experience with Cynthia and Ebony was unforgettably phenomenal. They were very easygoing and professional. Also, this facility is always clean and well kept. 😃

Received excellent customer service from both Cynthia and Ebony!

It was ok at first but the price doubled in a year. Also, the multi-level storage facilities are not easy to move in and out of.

Ebony was very helpful and she was very patient with me!!!

Ebony was extremely helpful and knowledgeable while beginning my rental. Well kept facility.

Cynthia was great with helping me! It was so quick and easy. Thank you!!!

Amazing peeps Cynthia was chill, calm and collected. Trainee also very awesome and dope keep it up y’all 🥹

Not my storage, but the facilities are nice, clean, and they have carts that help you carry things in. I havent seen one with those, well as nice i guess lol

Ebony and Melody were awesome with handling my rental unit. They were very professional and friendly. They get a 10 star from me. JoAnn Thomas

Ebony n Melody are very Great Customer providers

Truly, it would take me forever to express how pleased I was having experienced the professional service that I received from Ebony. She was very knowledgeable and she took the time to walk me through every step of the process relative to the plethora of technical things that are needful to enter and exit the premises. You would think it was Fort Knox! I came away feeling that my belongings were secure and that I had selected the right location for me and my family. (McKinney off of Stacy Road) Thanks again Ebony. It was a pleasure having met you. April C.

Professional and personal at the same time.

Public storage is not a customer forward company. They will hike your rate (for me double) after about 4 months. I have recieved a complete run around in trying to get some insight. Finally made it to someone who could help. She said that I would be honored my normal rate through end of November. Look at my account today and they never honored what they said. When I called today, they told me that the person before just sent a “request” to have my rate honored to to the original rate and that it had been declined. That was by no means what the person said. This is not a reflection of this specific location, rather the company values as a whole: do not give these people your money. Highly disappointed and will be spreading the word.

Great customer service from Cynthia!

Ebony and Melody were very professional and helpful with my new move in. They were patient and took their time showing me how to use the app and where my storage was. I definitely would recommend this storage facility to family and friends.

High rent, facility IS NOT SECURE...after my items were stolen the police informed me that the security cameras do not record or if they do the tapes are not available. If you inspect the ceiling area of your space, you will notice that the units on either side of you can actually see what is in your unit with very little effort. The area above your unit is not secure and their lock system is not secure. Do not be fooled by the camera system. This facility IS NOT SECURE in my opinion and THEY ARE EXPENSIVE!!

Hi, do you know why my next month's rent increased from $64 to $89? That's 40% increase! everybody should be careful with this company. I only moved in about 5 months ago, and now increased 40% on my monthly rent!!!

Had a great experience with Ebony and Melody they were awesome. I highly recommend to storage yours things here.

I'm happy to lease my storage unit at this location. I highly recommend. I came in with my wife to lease a unit. Melody assisted us with everything. She was pleasant, professional and friendly. It took us twenty minutes to get everything done and we were on our way to see our unit. The unit was clean and ready for us to move our things in. Thank you Melody.

Melody and Ebony. Took care of me. I'm a new customer. Melody was attentive, kind and professional. It took Melody less then twenty minutes to complete my paperwork. My unit was clean and ready for my things to go in. I highly recommend this place. It's clean, friendly staff, convenient access, it has all the moving supplies you need. I had other places I could of went with. However the process to reserve and pay for it was very easy and convenient. I even received a phone call afterwards to confirm my reservation and did have any questions. That was a nice unexpected follow up call. I am happy with my choice.

I want to thank Melody for her great attitude & attention to my storage needs. She made it so easy & explained everything concerning my account..Thank you again Melody & Public Storage 😊

Cynthia and Ebony were amazing and very welcoming the moment I walked in to inquire about a unit. Cynthia walked me through all the things I would need to know to make an informed decision. Facility is very nice and the process to get a unit was a breeze

Randomly decided to charge me more for my unit by almost 30 dollars. Will be finding a new storage unit with another company for cheaper.

Cynthia and Ebony are both awesome

Came to public storage to load a storage. Great customer service from ebony. Was very helpful was able to answer everything i asked. She was great would most definitely come here again.

Great location! Ebony was awesome! I own a moving company and was moving alot of items out of a unit for a client. She was there to help us with everything we needed. I strongly recommend this facility. Thank you for making our moving process easy.

Cynthia is the bomb! Great customer service! Give that girl a raise! 😎

They employees are great and very knowledgeable!

Today I found I had lost my lock for my unit and I went to the front office and Cynthia was able to help me and provide polite and great customer service and informed me of all my options to be able to regain access and also gave me information for a lock smith! Thank you for helping me through this stressful situation!

The location and unit I’m renting is wonderful. It appears they penalize long-term tenants. I understand inflation, but not a 100% increase. I have a 10x30 space that started at under $250 in 2017 and now it’s double. No notice and random increases. Customer service just isn’t the same I guess.

Count on rate increases every 9 months like clock work. 1st increase 27%, next 17% and now only 55%!!!! Called customer service and basically given the answer of "Too bad, so sad." Will never rent from this company again! Response to the owner...I contacted your property manager. He could not do anything. I contacted Public Storage customer service and they could not do anything. Then they transferred me to Executive Suite customer service. They just do not care.

I have been with Public Storage for almost 5 years. My only complaint is the cost is constantly going up. But today I talked to one of the customer service rep. He was so kind put in for me A Customer Appreciation Promotion to my account. So that makes a great difference to stay with a business that's safe for your personal belongings, No issues since I have been at this location as well. Thank you to all the staff (Thank you so much Don, you took care of me today) God Bless you!!

Cynthia was amazing. Excellent customer service. Great personality and great experience 🤗❤️

Melody was very helpful 10/10 store

Great place and so helpful specialy Melody the girl was very helpful and so nuce nice very informative Great to do the business and I'll do the business with Public storage hereafter

Save place for storage

I have been a faithful customer at public storage on Stacy road today I was serviced by Cynthia she was so much help very pleasant and efficient I will always continue to use public storage

Great, clean facility. Latasha was super helpful! She went above and beyond. I highly recommend this location. Website very accurate. ***5stars*** ***Update*** NEW MANAGER NAMED CYNTHIA!!! MOVED IN MY 1ST STORAGE MARCH 14, 2022. That I had for a month. I HAVEN'T BEEN THIS NERVOUS ABOUT MY PERSONAL BELONGINGS EVER WHEN STORED IN A FACILITY. SHE, I THOUGHT WAS VERY HELPFUL. SHE WATCHED US THE WHOLE TIME UNLOADING ITEMS IN THE STORAGE! AFTER I WENT HOME TO SET UP ACCOUNT NO NEW CONTRACT SENT TO MY EMAIL FOR SECOND STORAGE UNIT. I HAD TO PAY AN ADDITIONAL ADMIN FEE. WHY??? I'M VERY CONCERNED, UNCOMFORTABLE AND AFRAID AT THIS POINT. Will MY FURNITURE, TV'S BE SAFE??? I NEED A COPY FOR MY INSURANCE. I CALLED HER TO INQUIRE ABOUT THE EMAILS SHE KINDA BLEW ME OFF SAYING SHE NEEDS TO CALL HER DISTRICT MANAGER OR SOMEONE OVER HER. SHE DIDN'T KNOW HOW TO DO IT! ILL STAY IN 🙏 IM HEADED BACK TO THE STIRAGE UNIT TODAY.

Cynthia was a very warm and welcoming, helped us get a great storage unit and explained all the details perfectly! The whole process took less then 25 minutes

Love this storage location! Contactless, easy rental process, and great staff. Thank you, Cynthia!

Latasha is awesome!! Her customer service skills are amazing. We need more Latashas in this world!!! Thank you for making my experience great. I recommend this property to anyone who needs a storage. It is extremely clean.

I would be very happy to recommend this location to anybody. Honestly it was because of latasha's help and her service that made this location great. Anytime I needed help from the initial call to rent my unit and my move out we made it easy. If you are contemplating a location this one is great..

I rented 3 storage units from the Public Storage location on Stacy Road in McKinney for almost 5 years. My experience there was the greatest!! One may ask, "how can renting storage units have a "great" experience?" One word, "Latasha". Latasha was the person that rented me my spaces those few years ago. Of course, renting a space should be an easy experience, but Latasha was attentive and patient with all the questions I had and made my move-in experience go smoothly. Fast forward to me closing my account, again LaTasha was more than helpful in making my move-out experience go smoothly as well. She helped me coordinate my movers and followed up to make sure that they had no trouble vacating my units. She has always been helpful, kind, attentive and patient. I highly recommend the Public Storage located at Stacy Rd in McKinney. DON'T forget to ask for LaTasha!!! She is good people, who made me feel like I was more than just a customer but a friend she was trying to help out. If the other Public Storage locations have customer facing folks that are 1/2 the person Latasha is, Public Storage is doing a great job at hiring the right people. THANKS AGAIN LATASHA!!!!

Great Staff, I Highly Recommend It.

On Dec 23rd I received notice that my next auto draft would be $275 when the monthly payment was $203. I tried calling and left messages on Dec 27th that I was not going to pay that price per month. I finally talked to someone in the Allen office on Jan 3rd and they said they would get with their district manager for a resolution. Allen office got back with me and said they would keep the rent at $203 so then I made the payment on 1/10/2022. Then I started to get harassed about not paying the late fee and the additional rent for January of $72 which was the increase they said would be removed. I told them I was not paying that because it was waived and it was not late due to the issue. Then they cut my lock on Jan 25th and filed a lein on Feb 1st for another $57. Now they want a total of $179 plus the Feb payment of $203 so I can get my stuff back and move away from Public Storage. The whole organization is ridiculous in every aspect. DO NOT RENT A UNIT FROM THESE CROOKS. I was a customer since they built the place.

this is the worst managed public storage i have ever dealt with. no one is almost ever in the office to talk to. you have to leave a voice message. good luck getting a response. i had movers bringing my furniture to mckinney. i needed the unit early. i left messages saturday, sunday, and monday. i finally gave up and got a storage unit somewhere else. horrible horrible horrible

Awesome friendly customer service. Latasha went above and beyond by helping me out and answering all my questions. Definitely recommend Public Storage!!