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Public Storage Self-Storage Units at 21831 Clay Rd, Katy, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 27/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 27 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 36/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 36 /mo $ 48Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 39/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 39 /mo $ 52Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 92/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 92 /mo $ 123Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 108/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 108 /mo $ 144Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 125/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 125 /mo $ 167Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 130/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 130 /mo $ 173Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 186/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 186 /mo $ 247Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Katy
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Storage Near Katy TX 77449
Self storage near Katy Park in Katy is located on the east side of Grand Parkway and Highway 99 not far from Mason Road.
Small Storage Units Near You in Katy
Frequent flyers out of West Houston Airport can stow small travel items close to the runways in our affordable 5x5 storage units. Golf storage is another popular option in these handy storage spaces that are about the size of a large closet.
Loraine T. Golbow Elementary School families and neighbors looking to declutter can stow all-ages recreational gear in a 5x10 storage unit for play at Katy Park and Bear Creek Pioneers Park. Behind the bike storage for riding the Mason Creek South Trail, athletic equipment, kites, fishing tackle, and hiking gear, you can store rarely used items like holiday decor and off-season garments.
Medium Storage Units Near You in Katy
Residents sharing a place at Seville at Clay Crossing or another apartment or condo nearby can store duplicate furniture in a 10x10 storage unit to keep common areas as uncluttered as possible, including couches, coffee tables, dining sets and extra kitchen equipment. If you are downsizing, these square storage spaces can hold three rooms of furniture, decor, mirrors, clothing and more while you decide what to keep or discover exactly what will fit in your new abode. Small businesses along Clay Road can free up workspace or tidy customer-service areas with a 10x10 storage space. Pack in extra inventory, marketing supplies, seasonal displays, furniture and filing cabinets off-site but close by if needed.
Large Storage Units Near You in Katy
An outdoor 10x15 storage unit is ideal for stowing kayaks, canoes and standup paddleboards because the drive-up access makes loading and unloading a whole lot easier for frequent trips on Buffalo Bayou Paddling Trail. Pack in camping and fishing gear along with your oars, paddles and safety equipment. This large storage space is great for clearing out a garage, and it will hold four rooms full of furnishings during a remodeling project, building an ADU or if you are relocating.
Homeowners around Morton Ranch or Paetow High Schools planning a renovation can store five rooms of furnishings in a 10x20 storage unit. If you are new to Katy or between residences and need to store the contents of a three-bedroom home while you house hunt, these large storage rentals should serve you well.
Storage near 77449 includes indoor climate controlled storage units in a wide range of sizes and select outdoor units with convenient drive-up access. Just look for our Public Storage Orange rollup doors for cheap storage close to West Houston Airport and Bear Creek Pioneers Park.
Katy Public Storage has climate controlled storage solutions to meet your residential and commercial needs close to the Energy Corridor, and about 30 miles west of downtown Houston. Take I-10 into the city center for some nightlife, art or nature museums, and to cheer your favorite pro sports teams.
When too much clutter piles up, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 77449 at 23155 Morton Ranch Road, Katy TX 77449 and 150 Dominion Drive, Katy TX 77450.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 553)
This public storage is at a perfect location near my home .
Robert and Tina were beyond helpful during my visit ! I appreciate their excellent customer service .
Raul was an awesome informant. Gave me speedy service and great advice. I highly recommend this location.
Great service and great pricing!! Tina was very friendly, professional and knowledgeable. She was able to answer all my questions.
Tina Is The Best Agent Ever! I really appreciate her professionalism. She's a great person!
I just wanna say thanks to Mrs. Tina who have so patient with me in assisting me with my storage move.
She is so friendly and very helpful. So once again I wanna say THANKS.
Also if you're in need of a storage place in Katy go see her at the Clay location.
Tina, at the Clay Road & Grand Pkwy was great, again. Always enjoy speaking with her, very helpful. Great personality!
Very good customer service thanks Robert and tina
Tina and Robert were very help and extremely personable. Employee of the month..
Robert and Tina were very professional with my situation and made things very easy and smooth getting a storage
Raul was great
Looking for storage just moved from out of state. Robert and Tina made it so easy to find exactly what i needed for the right price! Big help!
Tina and Robert were extremely helpful as I was trying to make multiple reservations at their location. This location is a great one if you are looking for a storage facility.
Tina was wxcellent in attending to my needs helped me with my lock and made sure I was on autopau
Its been such a pleasure moving in its a lovely place and the Tina had been super nice and helpful overall making it a wonderful experience.
I’m very pleased that I came to Public Storage on Clay Road and 99. Robert and Tina were amazing and very attentive. They very informative. Thank you soooo much
Just rented my space here and i am very satisfied! Place is very clean, facilities in great condition! Ms. Tina is great, very welcoming, excelent customer service!
Tina and Cherise are exceptionally helpful. Never had a difficult time with Tina upfront. I always get a call back when I leave a message and they go above and beyond to make sure I'm accommodated with any needs for my unit. 💪🏿👍🏿
Tina the best and make sure what you need done is done 💯
Sharon is such a sweet & nice person! She did help me out with my questions, thank you!
Love this location.Tina was great at assisting me to find the perfect storage. I will definitely recommend this place to all of my peeps!
Great place and secured!!
Very friendly and knowledgeable staff. Tina and Sharon were a great help
Extremely friendly staff and very professional. Tina and Sharon are awesome!
TINA
Is awesome and super sweet.
Came in need of a storage unit. Spoke to Tina and she was very helpful. So glad I stopped by.
Ms.Tina at the Clay Rd location is very helpful and very nice when I am late on my storage she always gives me a courtesy call and inform me. And for that I feel her and the Clay Rd location deserves 5 stars from me.Thank you Ms Tina for always informing me on my storage I really do appreciate that Because sometimes I forget and courtesy call really helps.
Tina is a good example of service, she is so gentle and help you out with requirements. So if you want to keep your stuff save you should go to public storage at Katy and Tina will do the job!
Robert went above and beyond. He explain and show the storage we were looking for and provide tips for the App. He was very detail with a great customer service skill!!
Best public storage great communication easy process great help from Tina!
I was able to get a unit here for a great price. However, the property is dirty, hot, lacking carts and has no bathroom access (locked). In retrospect, I would have rather paid $15 more and had my unit on a clean and well-maintained property.
I've been there 12 or so times over the past month moving things in and out. It's the same thing every time.
I moved in over 4 or 5 days. The same rotting garbage was around lobby doors the entire time. We had some rain and then some Texas heat and it smelled like dead animal! Absolutely horrendous. Every time we walked in or out the wretched odor would smack us right in the face. Really was horrible. But not just those days, there's always trash in the lot, around the entry doors in the elevator lobby and on my floor.
Additionally, there seems to be only 2 carts, which are either in use or missing. This is a huge inconvenience, especially if you have one of the farthest to reach units and have to carry all of your belongings up to your unit.
And it's quite hot and stuffy inside (Maybe 80°?) and becomes increasingly unpleasant as you make three or four trips hand carrying your boxes to your unit. Setting the temp in the so-called 'climate controlled' area a few degrees cooler would be awesome.
Great customer service from Tina she is very attentive and great personality.
Joana and Tina were very helpful and made the job for getting a storage very easy and hassle free.
Tina was super helpful and provided excellent customer service!
Tina and Robert were able to cancel a 50 dollar rate change for the next 6 months for me. This certainly will keep me a little longer.
Tina and Kathryn are amazing they helped me with everything I needed! Definitely recommend this storage location the staff is lovely.
Love the customer service here! Kathryn and Tina were there to answer all of my questions and made sure i understood everything in my renter agreement! Would definitely recommend storing your belongings here!
Katherine was amazing. You will love the place thanks a bunches
Tina is soooo much and very sweet! Her laugh is so contagious!! Love it! Thanks Tina!
I like the facility and Tina helped me today. I highly recommend her. She is very professional and friendly. Great customer service.
Last year the manager was never here, and complained about serving customers. Tina brought customer service back to PS.
Tina is an amazing property manager. She is the epitome of professionalism. I am a loyal Public Storage customer because of the impeccable manner in which she has handled my account.
I greatly appreciate Tina’s communication. She has always returned my calls within 12 hours, and any time I have been at the facility in person, my concerns and questions have been heard and addressed immediately. I have also found her to be exceptionally reliable in written communication. In a world where many people do not even see emails, Tina takes the time to read and respond to each correspondence with a clear understanding of the topic. I have also observed her work with other customers face-to-face, giving each person full attention, eye contact, and empathy.
The facility itself is spotless–another testament to her managerial skills. I have never found trash lying on the floor, and the windows at the entrance are always clean. That leads me to feel that my property is safe because the location that houses it is conscientiously maintained. The bathrooms are clean, and all locks and security pads are in constant, reliable, working order.
Finally, and perhaps most importantly, I trust Public Storage because of Tina’s thorough knowledge of the company’s offerings. I recently moved to another storage unit within the facility. I was guided in choosing the very best possible unit by Tina’s knowledge of what types of units work best for different types of storage needs. I didn’t have to guess or take a tour of every little cubby hole in the place. I was guided immediately to a new unit that is more accessible and better suits my storage requirements. The move went seamlessly and I was finished in less time than I had planned–all thanks to Tina’s expert recommendations.
Tina knows that we live in challenging economic times, so she is ready to not only recommend the best options but also to help you obtain any discounts or special rates offered by Public Storage. If you work with Tina, you will find she can be as informative as the website–without all the laborious reading–and you can count on seeking a win-win relationship for you as the customer and Public Storage as the excellent company it continues to be.
They think of everything, and Tina makes it happen!
Robert and Tina were amazing, they went the extra mile and I am extremely grateful for their help. They are awesome, funny and have great customer service.
Tina at the this location was extremely helpful and made the process so easy!
I was lucky enough to work with Tina, she went above and beyond to get me the best possible rate. Its the employees like her that have amazing customer service and work ethic that makes this location the best public storage!
Joanne at Public Storage was awesome! She answered every question I had and was very courteous, knowledgeable and super nice! I definitely recommend this place to anyone looking for a storage unit. The place is immaculate!
Tina and Cherame were friendly and professional. They were able to show me the unit I had rented online. Great customer service.
This review is mostly for the customer care and empathy of Tina.
Tina is really sweet and has a warm personality. She’s to the point and always smile when dealing with her customers.
She’s very quick and efficient as well.
Tina and Cherame are the absolute best. Extremely great customer service. One of the best storage facilities I’ve ever been to!!
So the other day I stopped by the location because I was being harassed by another location to sign some documents that was signed 8 years ago…
Well let me tell you about Tina and Marcus, they were so helpful and genuine! Tina went over and beyond to help me. I was sick but she assured me that everything will be taken care of when I left. She made sure everything was uploaded and provided me with copies. She even called the other location to make sure that they received everything that they needed. Tina was so kind And helpful! Marcus stepped in to help in any way that he could! They definitely showed teamwork and that they value what they do. I couldn’t ask for a better team from public storage in Texas!! She apologized on behalf of her co workers and welcomed me to come back anytime. I truly appreciate professional individuals who make sure to get the job done! These two deserve a raise because I was so upset but they never skipped a beat and was so friendly! Thanks Tina and Marcus for being outstanding employees! Y’all rock!!!
Tina & Robert at the Front Desk customer service was great and help. The office and storage area was very clean.
Tina and Marcus provided exceptional customer service and made the check out progress quick and easy.
This is my first time at Public Storage.Its a very secure storage facility and clean!Tina was a pleasure to work with and the gentleman that was there on 6/18/2024 made sure I was able to find my unit.
This location is perfect and Tina is absolutely amazing! She was so kind and professional. She made the experience a breeze! The storage is clean and access is so easy! I wish I could give Tina ten stars!
I needed a last minute unit to rent and Joanna is AMAZING and got me setup in a seamless manner. She is wonderful!!!!!!
Tina was an amazing help. Exceptional customer service and made the process smooth and easy. Will be referring this location to friends and family!
Tina is amazing, she is always so courteous and helpful she is an effective communicator & is always willing to work with me. Tina is a true asset to her team & customers. Thank you Tina for your continued support.
Tina is always helpful she always presents herself with a smile when she Interacts with anybody always says hi most importantly always makes people feel welcome I give her 5 starrs
Tina was very friendly and helpful , I recommend to friends and family, very affordable storage ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Robert was amazing in helping me transfer units! Even saved me money! Joanna was super sweet in assisting me in my transition upstairs! I definitely recommend this location!
Joanna is the best she’s so funny and polite and kind to every customer that walks in. Thank you for making us feel welcome.
Great clean spaces. Marcus and Tina are super friendly and helpful
My experience at the Clay Rd. location has been exceptional from the beginning. Renting a unit has never been easier. Tina is the reason for that. She has provided me with excellent customer service. She was also very knowledgeable and friendly. As we all know, moving can be at times stressful. Knowing my personal belongings are secured and safe is always comforting. But again, Tina is the reason I have chosen to continue to do business with Public Storage. I highly recommend this location. Thanks again Tina for being so understanding and empathetic to ones situation.
came in to transfer my unit today and joanna was so awesome she made the process so easy . good customer service . will continue with this property!
This location has the best manager! Her name is Tina and she is a delight! Tina is easy to get along with, she's professional, knows her stuff and will definitely take care of you! If you have an issue, don't hesitate on voicing your concern. Also, don't hesitate on leaving a five-star review for Tina!
When My card expired from autopay they immediately cleared out my storage and auctioned my things with no notice. I was sent an email on the on the 9th day of the month saying " We appreciate you making your final payment on Space 2342. There’s nothing else due at this time."
Ms.tina is a tremendous employee she was so much help over the phone and in person!
I’ve been storing my stuff here for a while. These guys are more than helpful, especially Tina!
I have been keeping my belongings here for sometime and everything has been beyond great. Joanna and Tina are extremely great!!! They have went above and beyond to answer all questions. Due to previous experience from outside storage this property has made me feel like my belongings are safe.. Thank you ladies and keep up the great customer service!!
Best Public Storage in Katy/Houston area.
Their staff is amazing!
Complete professionalism and fantastic customer service.
I've had a storage here for 2 yrs and their excellent performance has only gotten better!! If you need storage don't pass this place up!
Tina and Joanna will take care of all your storage needs.
Tina, has great customer skills and very knowledgeable of her job.
Tina was amazing!! I wish all
Public storage workers were as kind and sweet as she was! Everything was soooooooo smooth!
Tina is wonderful and took care of all of our needs! She was kind and friendly
Tina was very nice, and helpful, and helped us get the best price
Best storage place I dealt with & customer service is GREAT thanks to Tina !!!!
Tina has very good customer service and is very knowledgeable
Great service really appreciate the courtesy of the Property Manager JoAnn! She was a great help. She made things very easy and simple.. I appreciate her immediate help!!!!!!!👍👍👍👍
Thanks Tina for all your help you did an amazing job !!! An great costumer service !!!
Beware I had a unit there not too long ago. If you are late on a payment, they will quickly auction your unit. Also, Monthly prices go up without notice.
Im glad i was able to support you for the whole month of Jan 2024. I moved out on Jan 6th left the unit spotless, but because i conveniently for you had my account set up direct withdrawal you kept $118 instead pro rate. Shame on you.!! NEVER MISSED a payment in 5 years.
Tina was great very friendly and informative, helped me take care of all my questions and needs. Appreciate the friendly vibes and great customer service
Tina was sooo very helpful and informative and professional with such a great personality. I’m glad she was available and accommodating .
Tina was very polite and very helpful! It was so nice to be welcomed with a smile:) I will definitely be back again and recommend this public storage to everyone!!
Ms Alana was real helpful and she explained everything to me concerning my storage. Because I was real confused about my monthly payments and late fees and lien fees, she gave me a clear understanding.
Personnels are very helpful. Ms Tina worked with me and my sisuations. Ms Tina and Ms Alana was very pofessional and nice. In today world, it is usually a professional altitude everywhere. I am from the old school customer service. I did customer service for 30 years. The experience has been very good.
Thank you
Thank you Tina for your help and customer great customer service every time I’m by the storage you are very helpful
We were helping a friend move stuff out and spent 2 days in and out. But in the 2 days there was no Ladies room bc it was locked & the mens room had blood on the sick, no tp, no paper towels to layer on the seat because someone still doesn't know how to clean up after themselves leaving urine & pubs all over the seat. I walked out and said 'and that's why I don't use public restrooms'! Very unsanitary. Luckily for me I will no longer need to go to this place.
First time renting and Tina was very helpful. I appreciate her assistance.
Great prices and friendly staff. Tina was super helpful and made my renting experience easy
PROS:
Clean facility
Good security
CONS:
only 4 dollies and some people don't know how to share even though we all learned that in kindergarten. This family with a small u-haul were hogging all the carts (meanwhile the uhaul rented dolly they had just sat in the truck not being used)
Had to wait 20 minutes before just straight up taking one from them the minute they cleared one off. I was like, I just have 1 trip and yall need to share, and walked away with the cart like girl bye, yall rude, stupid, and selfish.
When I signed up for the unit several months ago, they had about 10 carts originally. The manager informed me another property took half their carts because customers were fighting for them at their location. I said so they made their problem, your problem. Great solution management team. Way to kick the can down the road. I blame corporate.
Sharon was very helpful and knowledgeable when it came to my rent. I have been a customer for 5 years. Thank you, Sharon, for your wonderful customer service!!
This place is great and Tina was very helpful after I needed assistance getting into my storage unit!
Tina is patient , very caring & serving . I love that whatever i need she takes care of it . Thank you Tina for your customer service .
Tina was very nice professional, And got me the materials I needed.
Marquel was amazing she was very helpful and took her time the process for looking for a storage unit was amazing she went over everything. I am so thankful for her.
Tina was very helpful and she was very sweet!!
Ms Tina took excellent care or me… She was very professional and took the time to explain all of the options so I could make a educated decision to fit my needs…
Tina was an awesome help! Super professional and knowledgeable!
Super clean love all the security I dislike that it closes early 6pm. After that your code on elevator doesn't work gates to go outside don't work like scary your locked in
I rented a storage unit at clay rd not knowing they close at 6pm. I would not have gotten one if I knew you cant get into your storage after 6pm. People work and cant take off work to get into their storage when they need to. These hours need to change so people can use there unit. I am moving and I cant get a truck until after my husband gets off work. He works until 5pm and doesnt get home until 6pm. This isnt good. They need to allow customers to get into there unit 24 hrs a day 7 days a week. They need to turn the AC on in the units its very hot in there. Not happy! Today I went to put my things in my storage they locked me out of the elevator my unit is unlocked and I walked out the gate to tell the ladie working and she was gone so I was locked out of the gate to get back in to get my car. I called there 24 hrs service they said you can come back tomorrow and get your car. I was so angry I told them I will call the police they laughed I hung up. I called back got a new person they opened the gate and I got my car and I left. Find another place to rent this place isnt worth it they have to many issues. Update I was there 3 days and I moved out to another 24hr. storage and I am much happier now that I dont have to deal with there issues on time no more.
I have really enjoyed my experience here at Public Storage. Tina and Marquel was very informative, professional, and helpful. They resolved my issue with being locked out of unit quickly. Thank for great customer service.
Had a great experience with Tina, she's always professional
And willing to go out of the way to answer any questions and to help us with whatever we need. I highly recommend
You see her at this location
If you are ever, in any need of a storage facility
Great experience! Tina is awesome and so friendly!
Hayley was great and so patient, especially since I didn’t know what size I would be needing she was very knowledgeable
Hayley did an amazing job with helping me find the correct size I needed. She was so helpful.
My rental agent was absolutely fantastic, personable and helpful..
Greetings Mrs.Tina is a super employee she have such a great personality she just was a sweet heart with a great work ethic Thank you for all your help
After being completely misinformed about my unit by another employee; TINA helped me get everything resolved in the best way that she could. She went above and beyond to get me the best solution. Only giving this 5 stars because of her.
Great service at this location! Tina was the best help and very patient with me Thanks!
Tina is super awesome and super sweet. Thank you for making sure my stuff is safe 😊
The staff was kind and helpful! I appreciate the kindness from Tina, and Danielle. I recommend this place to everyone. The facility is extremely clean and very secure.
Tina is the best manager. She is professional and friendly. This is a great facility. Safe and clean.
Tina was absolutely wonderful very helpful!
Had an issue with the storage and Tina was just so amazing and helpful! Definitely recommend!
Went in in a rush having a bad start to my day a Tina at the court disks helped me out with my unit and got me on my way with quick and friendly service
Tina has great customer service! She’s wonderful!
Tina was so knowledgeable and very nice . She spoke when I walked in and answered all of my questions . She has an awesome personality. Great job Tina .
Great customer service. Drell and Mari were very helpful and answered all the questions I had.
The property is clean, spacious, and I would definitely recommend this location! I’d like to thank Sam, who was a rockstar! She was very kind, polite and bless her soul extremely patient with me.
Sam was absolutely wonderful, she was very patient with all the questions I had about the rental process and made me feel like this location would be a good choice to get my first storage unit I will be back because of her!! Thank you sam!!
Sam was really helpful with answering all the questions I had. Very Knowledgeable with showing me different options.
Mary and Dannielle were exllent help in the process of serving us. I recomend this place to everyone!
Drell was amazing help & had the best customer service i’ve ever seen!
I love Public Storage and Drell at this Location was Great! Customer Service was Top Tier and she made everything fast and easy for immediate move in. Don’t hesitate to rent here. Location is good and grounds are spotless!
Danielle helped me very fast and efficiently! Literally also made my day and didnt even know it because she has a sweet personality and had funny jokes! Im glad to be getting my storage unit here.
Drell was wonderull, really nice person. The storage umis clean and perfect. Recomended 100%.
Drell was super helpful , accommodating, and patient
I recently moved my items to this storage. Drell was Awesome!! She was so personable! I appreciated her knowledge of the product, her professionalism and her patience. Thanks Drell for all your help!!
Hands down the easiest & smoothest experience I’ve had looking for units. Big thank you to Sam for helping us out! She was very friendly & informative!
Wonderful customer service, Sam helped answer all the questions I had about what would be the best size unit for my dad storage and great recommendations on what size boxes will fit my price range. Definitely would recommend! Very polite and friendly!
I called public storage because I had an issue with my billing. The person who picked up, Sam, was very helpful in explaining the issue and solved my problem pretty quickly! I was very impressed!
Facility is in an excellent location with easy access, but they reconfigure the layout from time to time requiring you to move everything which is extremely inconvenient.
I've purchased multiple units here and the price goes up on fairly consistent intervals. The first unit doubled in cost over two years and my second unit has increased about 50% in just under 18 months.
While the location is nice, people also steal the carts so they may have 10 available one day and then for a long period only one or two available. Not their fault but with how much we pay for storage I would expect they could replace them faster (1st floor had 3 or 4 carts max for nearly a year).
If it weren't for the price increases I would be very happy, but they do this because they know it's more of a challenge to move elsewhere than to just take the monetary hit. I'm sure other storage places operate similarly but my experience is with this location and business and overall it's average because of the reasons previously mentioned.
Update: The manager reached out following my review and resolved the issue of the steadily increasing bill. I appreciate the kindness and quality of customer service the manager displayed! The rising bill was my primary complaint and the one thing within that location's control, so with that and the experience woth the manager I am updating my rating to 5 stars.
Drell is the epitome of customer service and satisfaction. A+++ for all your questions, concerns and needs being met! Highly recommend!
Store 21831 clay rd public storage
Drell and Christian where great help today and helping my family pick out the perfect storage unit today thanks you guys 🙏🏼
Drell provides a great customer experience. She is friendly, informative and patiently answered our questions. She took us around and showed us our options. Mostly due to her professionalism and good service, I didn't feel the need to look anywhere else.
Wonderful place, Sam is always super helpful and nice, i definitely recommend it.
Great place, very clean and staff was super helpful! Sam did a wonderful job with explaining the services and units available and even assisted me in finding my unit once I had decided upon a plan! 10 out of 10 would recommend for anyone looking for an affordable storage facility with wonderful staff!
Great job and excellent service Drell!!!
Andrika is always a professional and very helpful. She always has the time to answer your questions and assist u in anyway possible until u leave happy and satisfied. From Stephen. Now there is a new staff, young lady with pretty face and braces is really helpful, she even got my payment to go thru with the computers being down lol. However when a 5x10 goes from $56 to $94 that is not good.
Ms. Drell was courteous and professional. Would definitely recommend this location to others, because of her.
Drell was very professional, helpful and knowledgeable. She took time to make sure that understood everything and she showed me all of the possible options based on my expressed needs. She is the epitome of great customer service and an asset to this organization. Thanks for taking great care of me regarding my upcoming storage needs!
Now I have had it with this place. Just went up another $20. I started at $112 and now I’m at $173. They just went up 6 months ago. Will be moving as soon as I am back in town
Drell was Very helpful she answered all my questions and great customer service !
Went in for pricing and Drell was very helpful !
Visited the facility to inquire about availability and pricing. Drell, the young lady at the front desk helped us and answered all our questions along with showing us some units. We told her we would think about it and let her know. We went to another storage for the same information and the pricing was cheaper than Public Storage. We went back to PS and moved forward with renting a unit there even though it was a little more expensive than the other facility all because of the attitude Drell had with us…she was super nice and had a really positive attitude with amazing customer service. I told her why we decided and she just gave us a huge smile! I informed her that I do in fact give reviews when I receive bad service but I also praise when we receive AMAZING customer service. Her great attitude was the deciding factor with getting our unit at PS! GREAT JOB DRELL!!
I wrote my last review for the wrong property, everything was great! Would definitely recommend this Clay property
Drell was very helpful and had very thorough answers to any and all of my questions.
Drell was outstanding. She was very thorough and explained everything in detail while keeping the entire transaction very brief. Very important as I started the contract in between hospitals.
Drell was very professional and courteous and provided great customer service
Great service,from Ms. Drell
Drell helped my elderly mother sign up for her unit.She was so incredibly kind and patient with her. She is the kind of employee needed these days and understands the meaning of customer service even when dealing with an anxious customer. Keep up the good work and great positive attitude!!
Drill was well informed and gifted in her way of helping made my choice quick and easy.
I'm a long time customer. Fast and friendly service. Tina did a great 👍🏾 job.
Recently moved-in to a unit. Drell at the front desk was professional, courteous, and extremely helpful with our needs.
Drell was very helpful! Helped me decide to use this facility when I’m ready in September.
Staff members are so helpful, Drika helped with everything I need it, she will answer all the question you have and will help you with everything. Very friendly staff member.
Thank you Drell
Tina is very sweet and caring she is a real one
Ms. Tina provided excellent customer care service !! Absolutely adore her and recommended anyone who needs to speak to a rep or has issues to ask for her. She was patient and accommodated all of my needs. Ms. Tina always went above and beyond to make sure that i choose the right unit size for my furniture.
I’ve been a customer of this specific public storage for about 3 years now and never had the type of customer service experience i had with front desk clerk Tina she is absolutely AMAZING!
Very upbeat and smiley, understand and helpful. She helped me with my account in less than 5 mins quick and easy 🤝 if you come here and don’t have Tina as a clerk come back another day 😂💯
We need more people like her in general she made public storage look great today 5 STARS ⭐️
Went in with 100 questions and Tina answered them all ! She was super helpful and very knowledgeable keep up the good work Tina
I been with Public Storage for about 6 months now and there is a young lady at this location name Cristina that I want to give kudos to…she is always very helpful, informative, and go the extra mile always with a smile on her face. Keep up the great work!!!!
I love the customer service here. Tweet made me feel comfortable and helped me out. Thank you.
So, Moving itself is tiresome and exhausting! I needed and extra storage and chose this location and I’m so glad I did! Drell was a breath of fresh air! Extremely patient and helpful
Dell was great and very helpful.
Drell help me out kept everything simple an had no problem explaining if I got confused 10/10
The staff is really nice and helpful. Great location, I’ll definitely use them for all my storage needs!
I have a storage unit in this place and it has easy access to your area. Nice clean and cool area.
Drell was amazing she answered all of my questions. She is very professional and knows what she's talking about.
Awesome experience. Drell is the best
I have never rented a storage place until now and I was so unsure of the process. I walked in and met Tina and she changed my whole outlook on renting. I have never met a more kind, caring, attentive, and knowledgeable individual. She took me from step 1 to finish and left no doubts in my mind. She put a personal tovuch on my experience that you just don’t get on a customer service level anymore. I left the business in full confidence that I made the right decision and that all my needs would be taken care of. Why she isn’t a General Manager somewhere I will never know. Hand clap and thumbs up to this facility.
Tina was very knowledgeable and professional went above and beyond to help me out with all my questions and was able to provide amazing customer service! Felt valued as a customer and extremely satisfied with her assistance!
Tina was great, we had had a chat the day before I rented. When I walked in the next day she looked at me and said " I didn't think I would ever see you again🤣🤣🤣
Tina is extremely helpful! Saved some money on this rental space.
Chelsia has amazing customer service skills, she made my move in soooo smooth! Thank you so much 10+ stars
Very clean deposit
Dondrielle was very patient, professional and very helpful! This location is very clean.
This location is amazing and Tina was phenomenal with her customer service. I have never seen a cleaner facility or worked with a more friendly staff. It made the crazy moving experience so much easier. Thanks for being awesome Tina!!!!
Tina was real nice and very helpful
We had an excellent customer service this morning at this facility. We do recommend this place. Drell was a very nice person!
Drell was amazing and so help I would highly recommend her. Excellent customer service anx friendly personality.
Tina was super nice when I arrived ! I asked a 1000 questions and her smile was great
The facility itself is great but I feel bad for the employees because like today....one worker trying to handle the entire facility and phone calls and eating lunch.....Public Storage is failing big time in that area....the woman was so sweet though and very cordial even though other customers were very frustrated and getting angry....one of the biggest companies in the US and can't staff properly....horrible.
I would definitely recommend this Public Storage to all my family and friends. Drell was one of the most kindest and friendly people that I have ever meet her smile just makes you want to smile great hospitality
Drell she is the best person I have came into contact at a Public Storage place ever! Usually people are just rude but not her I would definitely recommend
I chose this location because of it's proximity to my home. I rented the space because of the awesome customer service I experienced by the newly promoted property manager - Drell - and her assistant. I liked that the overall property was clean, (bathrooms needed some attention - fairly clean but needed tissue). I would have given 5 stars but i noticed that there was alarm that was going off and, by the sound of it, it had been doing so for a while. Customer service, 5 stars. Site, 4 stars. Congratulations, Drell!!!
Drell was amazing and so helpful . Thank you for marking my experience so blissful.
They never answer
There is never any staff in the office. When there is people in there they keep the door locked and keep the sign about them returning at a later time and act really bothered when they have to open up the door. All I wanted was to buy an extra storage lock I didn’t think that the store would be closed until noon when operating hours start at 9am. This is the second where I come in this week unload my items for 2+ hours and the main office is still closed with no staff to help unbelievable because they are “too busy” were the exact words given to me when someone finally opened up the front door to the office.
Atina was a very good help
Nakia was very friendly and helpful!
Drika was excellent provided timely service with the biggest smile! Thank you so much for your generosity
Drika has always been extremely helpful when I have questions. I really appreciate the patience she gives to answer my questions and help me out with my storage. Great customer Service goes a long way.
James
Ellanette was very helpful this morning giving us access to the stairs because the elevator was down and also gave directions when I had gotten lost
21813 Clay Rd
Drika customer service was excellent. She was very helpful and patient. I am fully satisfied with her assistance. She was very friendly and kept a smile on her face the entire time. She is truly an asset. Thank you Drika
Thank you Drika for your help and service you don’t know how much of a blessing it Is to still have kind hearted people in the world