We have had several units with the Missouri City location for many years. While we experienced some issues in the past, the service has greatly improved since Kemosi joined the team. The level of service has been exceptional. Kemosi consistently offers efficient solutions tailored to our needs and is a major reason we continue to keep our units with this company.
We cannot say enough great things about our experience with Mr. Evans! From the very beginning, he went above and beyond to assist us through the entire process. His professionalism, kindness, and attention to detail made everything seamless.
We were particularly impressed by his ability to help us rent a space over the phone, which was incredibly convenient given our busy schedule. He guided us step-by-step, answered all of our questions with patience, and ensured we felt confident in our decision.
Thanks to Mr. Evans, the entire process was smooth and stress-free. It’s rare to encounter such exceptional customer service these days, and he truly set the bar high. Highly recommend working with him, you won’t be disappointed! Thank you so much! He’s definitely a member of the Team we hope will be at this location to give others the same relentless support and help. He’s really a blessing! Thank you Mr. Evans!
Litterally the best service that I’ve ever had over the phone! Kemosi was super helpful and gave me all of the information that I needed! Excellent experience!
Markus was great! Completely satisfied.
Kemosi at public storage wasa great help with helping me transfer storage units on w airport
Great customer service help me out a lot this guy is great 😃
I can't say enough good things about my experience with Mr. Evans at Public Storage! When I first arrived at this location, it was in shambles. However, Mr. Evans worked tirelessly to turn things around. His dedication and hard work have truly transformed the place into a well-organized and welcoming environment. With actual working hours.
While I did have some frustrations with the customer service from the Public Storage 1-800 number, employees like Mr. Evans are what restore my faith in big brands. His professionalism and commitment to customer satisfaction made all the difference. If you're considering renting a unit, I highly recommend reaching out to Mr. Evans you won't be disappointed! He really cares and doesn't treat you like just an account. If it wasn't for Mr. Evans this review would be a lot different
I recently rented a storage unit at Public Storage, and I am thoroughly impressed with the entire experience. The facility is clean, well-maintained, and easily accessible. The staff was professional, friendly, and always willing to help with any questions I had. They made the process of renting a unit seamless and stress-free. The security measures in place gave me peace of mind, knowing that my belongings are safe. I highly recommend Public Storage to anyone in need of reliable and convenient storage options.
The employees are awesome and very helpful, but public storage overall sucks, this location has changed owners 3 times in the past 2 years and every owner raised the rent, my initial move in rate started at 186 and is now $270, horrible horrible
Kemosi was very helpful with helping me sort my unit out
Aiesha was great. She was very knowledgeable and the rental process only took minutes to complete. She’s an excellent Rep!
Aiesha was very helpful today. Thanks
Lisa was extremely wonderful and helpful even in the hot sun she kept a smile and was present to be around!!!!
Pelumi she's doing a good job , I really appreciate you for your efforts thanks so much.
The lack of knowledge from the Property Manager on site. Give my authorizated user incorrect information to the point I had to call another PS to get assistance. As a former employee I’m now understanding my former customers complaints and frustrations.
Update: Mr. Michael Bates gave me a call to discuss the situation that happened and I’m thankful for that and him trying to fix the situation. Thank You Michael!
Thanks to latoia she was able to help me find what I was looking for. That public storage in specific was great
Angel and Aiesha were very helpful. Super sweet ladies with exceptional customer service. I definitely recommend anyone coming here to rent a storage space!
Shakilah was extremely helpful and took a huge stress off on me i recommend her to any customer please visit this location
I’ve been using the facility for more than a decade now. I’ve seen it gone through transition from multiple owners. I was mad at first when Public storage company took over coz the gate was left open for almost a whole month and my unit got robbed. I lost $1000s worth of inventory and their insurance won’t cover it because it was in transition from the previous owner.
It’s been improved since then however. They’ve added more measures of security and the staff have been on top of keeping it clean. I see the ladies actually doing their rounds and checking out the buildings. I actually get a call back when i leave a message.
Pelumi did an excellent job in helping me renting a unit at this location. Thank you Ms. Pelumi
Recomiendo este storage la compañerita pelumi nos brindó un excelente servicio y nos explicó a la perfección todas las obcciones que teníamos muchas gracias por la atención pelumi 👍
Great place of business, kind employees, and a very nice manager. She helped me find the storage unit I needed and was great help. Definitely look forward to keep doing business here. Definitely recommend.
Spoke with Latrese over the phone in regards to pricing and space availability. She was very professional and knowledgeable about the services and products that they offer. I would definitely recommend this location to anyone. If want to know anything give her a call. She will make sure she answers all your questions and leaves you happy.
Came in today and meet Pelumi. She was very nice and she help me with all the questions that I have. Thank you again Pelumi and so nice talking with you.
Ms. Pelumi was very nice and helpful to me. She has great customer service and great character. Need more people like her. Thank you
Ms Benita was Awesome Helping me get a unit
Very kind I wound recommend This storage location.
Pelumi helped me with my rental upon my arrival, her customer service was excellent she explained things to me showed me my space that was the right fit! She even had patience with me because I speak little English. Highly recommend this property for storage needs
Benita assisted me in renting my space today, she was very quick and efficient. Highly recommend this location . I came in requiring about space and she helped me with all the questions I had even showed me spaces before we rented . Clean facility thanks so much ms Benita 5 starrrrr
Benita assisted me in my rental rate due to it going up, also the customer service was excellent from the time I walked in they greeted me with smiles and it was 2 other customers in the office and they had patience with each of us. Highly recommend this property for storage needs. 5 stars
“I had the pleasure of interacting with Benita, and I must say her customer service skills are exceptional. From the very beginning, she greeted me with a warm and genuine smile, instantly making me feel welcomed. What stood out the most was her attentiveness to my needs. She listened carefully to my queries, demonstrating patience and understanding, and provided clear, helpful responses.
Benita's knowledge about the storage and the size I would need based on what I want to store was impressive. She confidently answered all my questions, and her suggestions were incredibly useful. Moreover, her ability to handle multiple customers with the same level of dedication and efficiency was remarkable.
What truly sets Benita apart is her positive attitude and her commitment to customer satisfaction. She went above and beyond to ensure that my experience was nothing short of excellent. Her proactive approach in addressing potential issues before they became problems was highly appreciated.
Benita is a true asset to any team, embodying the epitome of outstanding customer service. Her professional demeanor, coupled with a friendly and approachable attitude, makes every interaction with her a delightful experience. I would highly recommend her services to anyone looking for top-notch customer support."
It’s decent and reasonable
Benita was very friendly and helped us with the rental price.
Ms Benita showed me a space and assisted me in renting the space she is very kind and patient I recommend this location 5 plusss
Ms Benita assisted me with signing my new rental agreement, we also set up my mobile app with public storage and made my storage process much easier . She is wonder customer service 5 plus stars
Bonita has wonderful customer service and very professional
Very nice and helpful . Very happy
Benita was a very nice and very friendly and very helpful. Great customer service.
She was very respectful and courtesy
Jasmina Benita
Your workers at this location Pelumi and Jasmina doing a very good job .L marked 5 star on their services
Benita was sooooo professional and her attentive service let's me know that she takes pride in her job and put the customer needs first. Because of her I will always come back to this location for storage.
Quick service good people thanks Pelumi
Benita is a great customer service expert. She assisted me into renting and completing my rental she showed me the space I needed and it was perfect! I am an old time renter who is returning and sp far I am liking the new company good work
Good 👌😊😊
Execelant service ❤️❤️❤️❤️
Benita was great in assisting me to my space after my erental. We downloaded the public storage app together and got it all set up with my auto pay . Excellent service and location good 5star from me and my husband !!
Esta bein benita good 5 star serviciõ
Pelumi/Benita
Pelumi was very professional,personable and helpful.
All the agents were very cordial and professional. I will sure refer customers to this location.
Benita &Pelumi are excellent They both were extremely helpful!
Latoya wins hands down!! And her attitude was incredible.!!
Sal , Benita, and chamikea really helped me with my paynebt request. I wss double charged by simply storage but they were able to help me with my request to be credited. Also the office team here was amazing love the new transition and chamikea is a great trainer
Good service, very helpful & detailed information. Thank you for coming to work keep up good job.
I definitely recommend using this storage location because the service is extraordinary. I was met at the door by Mr. Chris and he answered all my questions and helped me understand the process. Which allowed me to accurately decide which storage size worked best for me. The customer service alone will make me recommend this location.
Sal and Chris has been really reliable and on point in helping out in the facility
Chris was so helpful, I definitely would recommend
Great and fast customer service. Been here before never had issues.
Great customer service Chris and Sal are doing a great job over here
Clean, safe and Good customer service!!
Very professional guys
Excellent customer service
Very simple to rent a storage space with easy access drivable to your unit
Prices medium.
Great area and good business
Very good customer service...
Very polite and friendly guys.
Thanks for the office.
Do not rent a storage unit here! The are running a scam. I have had a climate controlled storage unit since late 2018. I was going to get my items out but when I went to my unit my lock had been replaced with a disc lock without my permission and no notification. Of course I did not have a key and I was told I needed to get a locksmith to cut it off, they did not have the key (although they put it on), they did not have a master key, or any tools to cut it off. But I am certain if I didn't pay, they would "find" a master key or tools to cut it off, throw out my belongings, and rent the unit to another unsuspecting customer. Beware!!!
I was helped by Christopher he was very professional. I would recommend this storage to anyone who was looking.
I am impressed with the current management at 8633 west airport these guy are on their job previous management was horrible im in buildings 209 they treat me like a customer should what ever i need they take care of it with politeness thank you for getting them on board
Chris property manager was awesome. Very detailed and knows his property well. Very professional!
I am really please with this facility. After my experience with other facilities finding this place was the best. The staff is knowledgeable and very pleasant. I would like to take Mr Roberts home with me.
Great place. Great location. Chris and Sal have great customer service and went out of their way to help me.
I would more stars if I could.
Staff was very nice and helpful 😊
Clean and beautiful lobby area. Sal the General Manager I believe, was a big help when moving things in and getting the unit! Last minute but very accommodating and friendly! Thank you so much to Sal and staff!
Great service sal moved me in last minute on New Year’s Eve thank you
Dexter was really professional and gave me exceptional service.
Dexter was great. He walks me through from start to finish and I am happy with the services I received at simply self storage. I will recommend to friends.
Great Customer Service Very Helpful Big 🫡Salutes
Awesome experience with Sal he provides excellent customer service not to mention he goes above and beyond! The facility is clean and the office has been remodeled. Check them out if you're moving and need to put items in storage. I love the blue Doors they make great backdrops for Instagram Shots Keep Up the Good Work Sal 🌟🌟🌟🌟🌟
Sal did a amazing job and is top costumer service
Muchacho q habla español es mal educado
Ask for Sal he is top notch he should be employee of the year good job this location is a lot better now
Salvador the guy that works in the inside, is a great help, it didn't matter if I called it went in he knew who I was and did everything he could do in his power to help me not loose my storage and that is very appreciated seeing as it is all I have left.
The central office made a mistake and misquoted the price on my reservation, but Sal at store 20828 went above and beyond to accommodate me for a last minute move. Just go into the location office and ask for Sal!
Today I went to this location 8633 west Airport to see about a couple of storage units wanted to share what a great experience I had with the the most accommodating gentleman in the office Sal was so friendly kind sympathetic to my needs and very helpful to show me the units more then once . I was overwhelmed by his friendliness and kindness !!! Thank You again for making my day easier!!!!
Please book your storage now Salvador will help you get exactly what you need !!!!!!! Big congrats on the new management!!!
Mr Salvador is very attentive, y’all don’t need to talk to nobody but him !!!!!!! If y’all lose him from this location y’all will lose a lot of business I can guarantee that !!!!!! Great job putting someone here that actually wants to work !!!!! God bless him !!
Omg omg omg Salvador Guerrero is the absolute best at this location !!!!! He helped me beyond words and I can’t thank him enough !!!! This place is under new management so please book your storage today !!!!!!
I love the way that they take care of the place and I feel secure
I first called and Sal answered and was very professional, knowledgeable and when I came in he took the time to assist me while being patient! He is literally always friendly, understanding, knowledgable, and helpful. I would vote for him as "Employee of the Year." Your customer service policies are right in line with customer satisfaction. I will recommend you to all my friends and business associates!
5 stars!
Esta limpio y organizado el lugar pero lo que lo hace ver desordenado es los usuarios se reúnen y toman cerveza, fuman y música a todo volumen en su garaje rentado como si fuese su casa tengan cuidado si van ha er una mudanza de cubículo esta gente el remanente que les queda del cubículo viejo no se lo abonan a la nueva cuenta se lo agarran para ellos no trabajan como todas las compañías de esta rama juegan a la vivesa y les gusta el dinero fácil ah! Nunca dan el mes gratis de promoción
Me reservo los comentarios pero solo les adelanto que cuando te mudas de un espacio pequeño a otro no te abonan la diferencia del mes se lo quedan ellos ...
Came to the west airport location on this stressful day and the Staff Sal is awesome!!!! He found us something perfect and reasonable, took a lot of stress off us today ❤️ Really means a lot to me… Office smelled great and Sal was very quick and organized… He needs a raise .
-Definitely recommend…!! Ask For Sal✅
Brie does a good job here, I’m a office tenant here and If your looking for a office space she can get you set up
Brie is the office is really professional and kind. I have a office space over here and I would highly recommend here to anyone that’s looking for storage
Salvador is very profesional thank you sal
Salvador es the Best very helpful
The employees are OK but the the boss David F. Is not one of best. He
takes equipment from locations knowing customers may need things. He only has 1 grinder for about 10 stored. RIDICULOUS
Excellent experience!! The customer service representative was very helpful and explained everything clearly, very professional, 5 star service😁.
Great customer service!!! Isiah was very helpful and I really appreciate his hard work !!
Terrible customer service. I’ve been at that place for years but since the new company took over there has been theft going on. They have stole parts from my van twice within a year. I try to reach upper management and never get a call back. Will be moving soon. Don’t give your money to this company.
The female at this location is very helpful and always tries to help everyone and does what she can to keep the property clean.
It used to be a great place when they were Storage's Choice, And Danny was the manager, now this new company
"Simply self storage"
Everything is getting worse.
Dirty all the time, and doing changes without notifying.
Will move out Soon.
Terrible lack of customer service! The lady with the long brown hair and nose ring at the West Airport location claiming to be "one of the managers" acts like you are bothering her when making inquiries. She is dismissive, unconcerned (even yawning in your face) and shows no inkling of an attitude of genuine customer service. Look elsewhere for your storage rental needs.
The new company that acquired this location raised my rent with only a 3 day notice from $116 to $146. I am unsure if this is legal ,but, I will be doing some research. For some, this tactic can put people in a financial bind. It’s always the little people getting taken advantage of. After viewing google, it does not appear I have 24 hr access anymore which is another negative. Third negative is I attempted to reach a human by phone when they took over a few weeks agos and my call still has not been returned.
Received exceptional service from Isaiah. He answered all my questions which was definitely appreciated!
Isaiah and Bre were very helpful and polite. I really appreciate the customer service that they provided. I will definitely be a returning customer.
Bri was very helpful explaining details of pricing and amenity options. Definitely would recommend to all my family and friends!
Isaiah and Brie were very helpful. Boxes were over priced but service was wonderful.. even referred me a new restaurant to try. Will definitely be back!
Isaiah was great help very knowledgeable and patience made sure I made the right choice. Companies need more of him thanks for your help
Isaiah was very helpful providing great service! Even offered me a unit but I only came in for some boxes and got a great conversation out of the visit! Would definitely recommend anyone to come by and check out their facility!