Don’t rent from the Woodforest location!!! DON’T use this company( or at least don’t sign up online without seeing unit first) I rented a unit online and asked specifically for an outdoor access unit when I got to the location the unit was indoors through several hallways. I immediately called the manager and told her… She said they did not have any units with outdoor access available. I was told I would be refunded , and never was, so i contacted credit card company and disputed the charge. I was sent to collections for 165.00 even though I never used the unit. They said it’s in the contract even if you cancel within a couple hours AND NEVER USED THE UNIT you still have to pay. THEY ARE Scammers!!!
My rating is based on the process of renting a unit. I received great customer assistance from Jason at the facility when I went in to rent a unit. He showed me multiple units so I can visualize them and he provided different options on ease of access. I appreciate the assistance Jason provided and it was essential in helping me decide on the type of unit I needed.
Jason was a great guy. Help me with everything. Very nice and respectful guy.
Stop by and speak with Jason outstanding customer service and he explains everything clearly.
Thank you Jason
Woodforest location is the best Jason gave me A#1 service
The person who attended me went out of his way just to attend to me I think his name is Jason he was very helpful and polite he was cool I wish all the employees can be like him overall great service at public storage
It was a pleasure getting help from the employees there were very helpful. Especially Jason he was very respectful and helpful throughout the whole process was very professional and walked us through the paperwork and answered some of our concerns as well! Would highly recommend you speak to Jason for all your needs a very friendly and knowledgeable gentleman!
Jason helped me and was very friendly. He made me feel welcome and he was clear on prices and offered me lots of great options
Jason, my man! He was a fantastic help.
I like this storages, Jason is very helpful and always answered my questions.
It is the first time that we rented these storages and we really liked them, JASON was very helpful and friendly and helped us with all our questions. Thank you!
Jason helped with all my questions and he helped find my space expediently
The bald guy is great thank god You guys have someone in the store that care
Customer service is top notch! Very polite and easy process!
Elicia took care of me today and was very patient and very informative. The property was very clean and very well kept up with.
Byrd is the best!
Very helpful
The place is infested with mice and the AC wasn't even working. I had rat nests in my things. Stuff tore up. Pictures and electronic things ruined. I paid for climate control and that's not what I got. The INS isn't even worth jacking with. Save ur self and go else where. And all this is the lady in the office doing. She was great. But if u have to store things and ur not between places, trust me just let the stuff go
Kiara, was very helpful and very informational I will always rent from this location. This by far the Best Storage Service I have ever had. Kiara has shown professionalism and Kindness at the same time! Very hard to pull off. Thank you so much!
I've been waiting sense the 20 to get in my storage sense I paid for new keys but I keep getting the round about hopefully someone can help me soon sense I did pay for the unit.
Kiki was very nice and helpful.
Sonda help me with auction thank you
Byrd was great. A big help I'm so glad he was here today.
Been here for 8 yrs Kiara is wonderful
Qq
Customer service was absolutely wonderful. Kiara was able to facilitate the transaction with clear communication and understanding of the process. Keri showed genuine hospitality as she gave me a tour and welcomed me to the company. Great experience would highly recommend based on the staff itself.
Kiara was the best EVER!!! Just great customer service and patience.
Kiara and shonda was helpful
Shonda help me with move in real quick simple and easy thank you Shonda
Shonda help me move in thank you
Shonda was great, great customer service
Sounds easy helpful and fast
Shonda helped me! She was great!
Shonda helped me today, great help. And super friendly!
Please please please find another place to storage..... brake in please find another one
Kiara was great and efficient!!
Shonda was helpful thank you so much for the hard work and time
Convenient in a short time cuz stuff gets damage
Kiara was very nice and she helped me to get a lower price and didn't take no for an answer. She was great.
Shonda was really helpful!!
Shonda was very helpful even when she was under the weather
Shonda and Kiara was awesome and great
Shonda was very helpful positive energy and out going she did a wonderful job ☺️☺️☺️
Kiara and shonda was great walked me through the app haven't had a bad experience at all and that's the truth
Shonda good service and was helpful
Kiara was very nice and helpful
Kiara and Shonda was very helpful.
Shonda, everything went smooth.
Shonda is so kind because she help me to save money
Shonda was amazing with auction thank you so much
Shonda help me store I absolutely loved it here at this location thank you
Shands was helpful and fast thank you for your service
Sonda and kiara Washington helpful thank you !
Kiara and Shonda are the BEST Public Storage workers, the supervisor should definitely keep them around!!!
I just wanna say thank u to Kiara and Shonda they do a very good at there job they never disappoint me and they have very good communication towards others.
Shonda was the most courtesy and kind person ever and some more. shonda was very helpful thank you thank you thank you
There very helpful and nice
We were helped by Kierra and she had excellent customer service skills !! Thanks so much .
Kiara, was the most helpful. I actually rented at another place, however after speaking with her I canceled came back and rented from her. She is awesome.
Decent location, friendly and nice staff members-the two front desk clerks Kiara and Laura, and decent specials for certain storage units.
However, a little steep with their prices on the supplies that offer for sale! But like any other business, everything is going up, but the wages/salaries...
Kiara has always been the upmost kind when assisting customers
Shonda help me with my auction and was very fast and nice today 01/24/23 thsnk you for always being fast
Shonda and Kiara helped me with my rental and had great customer service.
For my first time here Kiara was excellent!!!She is very helpful and sweet Got me exactly what i needed ..!Thank you!perfect location!!!
shonda helped me find a perfect unit!
Shonda great service very friendly, help me with all the process.
Shonda was very helpful and brilliant I recommend her store any time thank you shonda for your hard work
Shonda was amazing did everything I needed that woman needs a promotion best worker public storage got
Shonda did am excelente work
Great Customer Service. Very Clean grounds
Shonda help me get my storage she was very helpful and kind.
Great service very friendly thank you Shonda
Shonda was delightful and very detailed with helping me. Customer service was A1.
Shonda and Byrd they was very awesome
Kiara has nice customer service and good knowledge explaining!
Kiara Powell is the sweetest person. Love her personality .
shonda she's a wonderful person she shows me everything and walk me through everything very very nice
Shonda She was fabulous, she explained everything to me, because it was my first time renting a storage room, I was wrong about the size and she helped me with the whole process of moving to a larger space, she was super friendly and professional, it is lucky to find people like that
Horrible office people, horrible customer service, do not put your things here they will break in your stuff and change locks on you. Inside theft job and corporate won't do anything about it
Shonda was da best employee anyone could ask for.
She went above and beyond to help a customer use the restroom in her time of need, all jokes aside she was able to help me to get my storage needs in a speedy process- Gold
Very good customer service from Kim!!
Mr Chris is awesome. Helpful, polite and very professional. Unfortunately there have been 2 Breakin since I started renting. No light inside the unit. Maybe it's the area but I want to remove my items as soon as possible. Within 18 months it's been broken into 5 times!
Shonda was very nice to me, and she helped me out on my first experience here
Shonda helped me out thank you so much
Shonda was very professional and very helpful. Thanks
Shonda was very helpful and polite
Shonda was wonderful doing everything fast and easy. Thanks for your help
Shonda was very helpful .
Shonda, is very polite and respectful
Shonda made very comfortable...
Shonda was very helpful and kind. Super fast and nice. Thank you so much.
Byrd was very helpful I was there a little early but he still answer my question and gave me my gate code with no problem very respectful young man you guys have on your team
Sonda help me With my rental
Shonda gave us a good service ♡︎
Shonda was a great help she was very kind and helpful I love her service I would recommend them to everyone
Sonda very nice and helpful
Shonda..is awesome she's the best person and representative I came a cross ever..keep it up
Shonda muy buena ayuda muy amables y muy rápido
Shonda was very knowledgeable and helpful. Thank u
Shonda was great in assisting me to find what I needed. Very nice and professional!!
Shonda was very helpful and nice thanks
Shonda esa helpful and really fast thank you
Shonda was great and very helpful!
Shonda was very helpful excellent response
Shonda was the best thank you so much and extremely professional
Shonda answer all my questions and gave me good customer service.
Sonia was very helpful in explaining and renting the storage I rented
Shonda was very helpful with getting me a unit. She’s brilliant!!
Hello, I was there a few seconds ago and Shonda was very nice and helped us through the whole process.
Shonda was very helpful with everything.
Shonda was very fast and helpful with auction
Speedy process, came in downloaded the app and was on my way. Ms. Shonda was awesome answered all my questions walked me through everything quickly. I would recommend renting the units here.
Kiara was great. From her communication and bubbly attitude I was able to find the perfect storage for my son.
Katrina was very helpful .I was in and out in less than 20 mins :)
Shonda was very courtesy and helpful give her an A+ God bless
Shana was awesome! Great people at this location. Looking forward to working with her again.
Shonda was helpful every time I come
Thank you Shonda, she was very helpful and knowledgeable.
Shonda was very helpfull and professional with great Customer Service skills. She made my experience go by smooth.
Tina is excellent every time!
Shonda was very professional and knows her job and does It well
Came in and was able to find the exact storage unit size I needed for the price I needed! Shonda was lovely and was able to show me to my unit and gave me everything I needed to get in and out with no issues.
Shonda. She helped me setup my account
Thank you Shaunda walking me through and helping me locate my storage and adding authorized users.
Shonda thank you for helping me keep my things safe here at ps, this is the best location to store well recommended
Shonda help me find a unit at the last minute thank you
Shonda was really amazing and helpful
Shonda vary vary good with me!!!!
Shonda was very helpful, fast and professional. I recommend anyone to public storage
Shonda was very helpful & super sweet! Thank you so much for all your help!
Shonda helped me find a rental unit
Shonda was awesome!!! She was very very helpful through my difficulties of Choosing what location what size unit that was best for me she walked me to my unit and made sure everything was perfect! She made everything easy and fast with clear understanding! She came with a bright spirit that know and loved her JOB!
WHAT A GREAT REPRESENTATIVE FOR THIS PUBIC STORAGE!
Thanks SHONDA
Shonda was very nice and helpful . Very quick and explanatory with process .
Shonda was a huge help. OMG a lifesaver.... She was so professional and had helpful knowledge of every question. I will definitely refer the Woodforest location to anyone looking for a safe, clean, storage unit. Thanks Shonda...
Shonda was great with her services and made everything extra easy...thank you love
Shonda was very helpful an made things easy
Sherri was a great help great service she was really really nice and kind will recommend toy family and friends
Shonda was great made my rental easy
Ahondar was really helpful with getting me set for auction and winning
Shonda was very great and really professional. I appreciate her assistance. She got me the information I needed and a storage that will be comfortable for my belongings. Thank you Shonda
Shanda very helpful Very nice beautiful personality.
Sherri and Shonda were very helpful with my situation,they talked me through it and got resolved.. Great customer service . Good job guys keep doing the great work.
Ms. Sherri was very helpful and gave me all the details on my unit before purchasing. She was nice and well welcoming and I appreciate her and her kindness. She is very recommended at this location. Thank you a lot ms. Sherri
Shanda was very helpful great customer services made it fast and easy i will definitely be back when i need a storage.
Shonda is very helpful and efficient. She has an outstanding personality!!!!!
Shonda had great customer service , she answered every question that I had. She made me very comfortable with making my decision on using this storage.
Shonda was the best person ever great personality, very helpful and friendly
Perfect service , very attentive and helpful
Shonda & Priscilla have wonderful customer service . And made me feel right at home .
Ms Shonda was magnificent and very helpful. She was on point.