One particular staff member called named Miss Marty is an excellent excellent and caring and compassion she's alert in the top of our account and notification notary nice notaries notarizing us of our payment unpayment and to work with us to see if there's anything else we can go to or bring our bill down
Marty was very helpful and nice on helping me find the right unit for my needs.
Aixa me brindo excelente servicio
Marty is the best !! I love how welcoming she is.
Always high quality customer service
Marty offers exceptional service! She is genuinely helpful, highly professional, and has a warm, friendly demeanor. Even when the store was busy, she greeted everyone with a cheerful smile and reassured them that she would assist them shortly. Her attention to detail and commitment to excellent customer service truly stand out.
Aixa Buen trato muy amable
Great customer service by Stephen!
Aixa exelente atención súper amable
Aixa
was very helpful with my unit
I recently had the pleasure of working with Marty Benton at Public Storage and I can't recommend her highly enough. From the moment we arrived, she was incredibly informative and genuinely kind to my family. She took the time to give us a thorough tour of the different storage sizes, helping us understand what would best suit our needs.
Even though the sizes we needed weren’t available at her location, she went above and beyond by referring us to another unit that was perfect for us. Her willingness to help, even after directing us elsewhere, showcased her exceptional customer service. If you're looking for a storage facility with a fantastic manager who truly cares, this is the place to go!
Third time was a charm! Came in with a unit purchased online. Upon my arrival I found out the unit size would not accommodate my storage needs. Property manager, Marty Benton provided me a different unit without any issues. Nevertheless the 2nd unit didn’t accommodate. Again without any difficulties and continued knowledge and stellar customer service Marty transferred me to a 3rd unit that was perfect for my storage needs. Marty was very helpful!
Great attitude and service
I agreed to pay my fees on the 10/24. I check my voicemail last night and they are telling me that if it’s not paid by 8:00 am in full that my property is going to auction. That is wrong on so many levels because there is 24 hours in a day and I will be able to make the full payment later today. This is so frustrating.
First time renting a unit from here,Marty Benton was very friendly and help making sure we got a great deal. Will definitely recommend it.
Excellent service thanks Aixa 😁
Aixa me ayudó en los servicios de rentar muy amable Y servicial.
Ms. Marty is absolutely a dream! She is so chipper and super helpful when the very first time I mistakenly put in a move out date, right after assigning a storage space. Even when I finally moved out, she was just as happy and friendly to help. I definitely recommend this location to anyone.
Marty was amazing showed me few storage spaces , was very communicative always on point . Would definitely recommend this business!!
Aixa was extremely helpful and helped me through my rental I will recommend Public storage to all my friends thank you Aixa.
It was a breeze to rent with Isabel, she helped us with all of our questions.
Marty is amazing! Answered all my questions and was very helpful!
Marty the manager was so very helpful, friendly, and kind. Great place to store your stuff
Exelente trato muy amable Marty ….súper recomendable 🙌🏽
Excellent excellent service the best from Marty
The manager Martie was a very nice and helpful. I will definitely refer Public storage to friends and family.
Only needed the unit for 6 months but Marty was amazing. This place is near my work so if I ever have to store again, I will be back
Sales rep was awesome very helpful highly recommended
Marty was very nice and professional. Very well put together and was eager to help with our questions. 10 stars ✨✨✨⭐️
Very friendly and helpful, highly recommend
Marty has great customer service! Glad I chose this location! Will recommend to all my friends who live in the area.
She was ever nice and helpful
Great experience, Marty was very patient and helped guide us through the whole process with great expertise. Was a huge help given our own stressful situation.
Marty is the best she very patient and made sure she helped me with everything. SHES THE VERY BEST!!! Love her so nice a helpful 😊😊😊
Marty was VERY helpful and kind
Isabel was awesome! Helped with rental.. appreciate her knowledge..made it way to rent today!
Hello I needed a storage unit quickly and Miss Marty assisted me so very kindly, and accommodating and professional. I’m a senior and not to hi tech. Marty was patient.
Great customer from Marty
We had an amazing experience at Public Storage thanks to Isabel!! she was very attentive and super helpful in explaining information and making sure are wants and needs were met.
Marty is a remarkable employee.. she has the best customer service, she is friendly and very helpful...
I have received a really geat service and reasonable price ...thanks miss Marty youre really helpful
Ms. Marty took care of all my needs today and made me smile. Thanks honeybun!! ☺️
best public storage unit 🦾
Marty was very helpful and kind!
Marty was very helpful. For a public property that was not hers.
Marty was and always will be amazing. She forms an incredible bond with you without any effort. A ray of sunshine when you walk through those doors. Thank you Marty for your service.
Marty was very nice and helpful!
MARTY WAS AWESOME AND VERY HELPFUL
Thank you Marty, you were great!!!
I appreciate all your assistance!!
Property Mgr, Marty Benton was very helpful in getting us a new storage unit at a low price. Easy process to book to view unit and she is very responsive to customers. I will stay to this new location due to her help.
I just want to say that since I’ve been at public storage the most helpful and cortious ample they have is MARTY I love talking to her and if I have any questions or problems she has answered all my questions and besides that she does give great customer service
Very nice, helpful and informative.
Looks Like Cameron has struck again They still employ a theif by the name of Cameron CHECK your storage lockers Home office in Glendale CA Backs Him up
La sra. Isabel me ayudó con excelencia lo recomiendo
Great experience Marty is great she's really nice and willing to work with you
Marty is amazing and just the sweetest all around. I had an issue with my lock and she promptly fixed it. I mean she called me within 30 minutes telling me it’s fixed and cleaned all the build up dirt around it allowing the door to close smoothly. Just showing she goes above and beyond to make sure the customer is taken care of. 1000/10 definitely recommend!!!
Mary B went above and beyond by explaining how things work and tips to use storage . Keep rockin'!!
Great service EVERY TIME I visit here!!!!! Awesome!!!
Just here to say Marty Benton gave us great customer service she is awesome and very friendly I would recommend there services to anyone 😃💯👍no regrets!!
Very friendly! Very helpful! I highly recommend
Marty was Super helpful and nice
I went in to make a payment and got great service from Marty who providing me information on downloading the PS app and online payment will definitely recommend my friends and family.
Marty B was so much help. The unit was upstairs and I didn’t want that, but she helped me to find another unit close by. Excellent excellent excellent.
Marty was excellent, fast, efficient, and friendly. The process was smooth and she has excellent customer service. Definately, the best experience.
Met Marty on site and was nothing less than th a best. Trust in her to get you taken care of.
Marty was great! She had such a busy day and still received us with great customer service!!
Great location for storing your items in Grand Prairie and wonderful customer service from Marty.
Miss Marty Bontten was a super help you need a unite stop by and she can get you right
Great service. Marty answered all my questions and may check in a breeze.
Marty has great customer service and is the sweetest person ever. Will come back if I need another unit
Isabelle was very helpful. The guy over the phone told me I had a Ten Bye, fifteen, and it was only a 5 by 5. But Isabel help rectify the situation with expedience. And she was very friendly. I will recommend her carcinoli to all my friends and family.
Nice location. Marty the property manager is very pleasant and helpful.
Lynn, was great n helpful
marty bentor is real respectful and very helpful she’s always willing to give a helping hand.
Excellent customer service! I met Marty Benton (Property Manager) while driving to my storage unit. I rolled down my window and got all questions answered. Without having to get out of the car! Thank you for all your help with the move-out process.
Andrew was so patient with my mom (who does not speak english) and to me who is new to this kind of experience
Marty is the best!! Very sweet and very helpful I had a great experience with her :)
Marty B the best one. Always there to help in our needs
Marty is a very nice lady and she's always helped me just want to do to my satisfaction oh I recommend anybody come to this public storage
Marty Benton, was a great help! Very knowledgeable
Marty Benton got me the help I needed she is highly recommended,very professional,sweet,and nice.
Marty Benton(property manager) she is awesome!!! Very helpful and resourceful!!! Great place to store your items been here for 5 years with no complaints!
Property Mgr. Marty Benton was very helpful in taking our pymts for two of our units. Great job!
MARTY B. was an absolute pleasure!! From the beginning to end she answered all my questions and help to put to rest any concerns that I might have had, which with her were a minimum! Highly recommend this storage facility to anyone who needs a safe and secure spot for thier belongings, which I might add is conviently located!! Top Notch Service all the way around!!! :)
Marty was very kind and understanding . Very down to earth person. We need more young women like her .Thanks for your great customer service … I will recommend her anyone who needs a storage. Great Service
I had a great experience with the pioneer location in grand prairie. Marty was very helpful and answered all my questions. I will definitely recommend this location because of the help from Marty!!!!
Lyn was very helpful and knowledgeable.
I was helped by Property Manager Marty Benton.She was very patient and helpful. She answered all my questions.
It was great, simple and easy Mrs. Marty was absolutely amazing and very sweet! I love coming here I would recommend if anyone needs extra space to come see her she’s great!
Too bad Y'all don't have more than five stars Marty the property manager was so helpful and great Personality shes the best second time around for me she’s still #1
Marty was incredible and helped me set up my unit in no time, I highly recommend this facility with any storage needs. Very friendly and amazing communication.
We are always treated very nicely. Making payments is very easy on the app and in person. The property manager is Marty is very helpful.
Very very nice help all the way
The Property Manager, Marty, is the greatest. She is friendly and will go out of her way to help solve any problem. I can't say enough!
Marty has helped me so much and really makes things go as smooth as possible!
Ms. Marty Benton the property manager was vary helpful and know how to help a customer in a timely and professional manner, She was a big help.
Marty was very helpful. Easy process.
Marty was great she was very nice and helpful
If you need a Storage go whith
Marty bretón
She is the Best.
The manager Marty was very helpful and the process was super fast and easy. thank you so much for having the best customer service i've had in a while.
She is doing great we love her very polite and sweet
Awesome woman,Marty was fast and explained everything well..great team definitely recommend
Super fast and easy process went in and out. The property manager Marty was super helpful totally recommend!!
The manager (Aixa) was very helpful and polite. Thank you your help and explaining everything to me.
Great service and good space
Fast curtious service, very satisfied and please with Marty's assistance. She's the best💯💯
Marty the manager was very sweet and helpful! Made my 1st storage rental experience great! ☺️
Great customer service at this location. Lyn got us what we were looking for and made sure we understood all of the ins and outs. Quick & easy timing too!
Extra extra helpful. Pleasant and showed me the unit before renting.
Marty was very kind and helpful! Very pleased with service
Marty is so nice and professional, she helped me to do my application, I got a special offer for the first 6 months/ good place in the city for a good. Definitely I would recommend it
Great service I’m glad I came in here. I had done wrong with the phone Brady and work out misunderstandings, but came in here and very happy today. Thank you for your service.
Marty was very helpful and took care my needs on my unit.
Fue un exelente servicios gracias al personal de storage. Muchas gracias
Wonderful service provided by Martha Benton. Quick, Reliable service, loved the time in the office
Aixa Gave me excellent service very professional and nice
Went to get a storage unit and OMGOODNESS the lady there named MARTY she’s awesome she really took her time and explained, showed me everything and helped me with all my questions and concerns! She’s awesome so if you go there ask for her you won’t regret it!
Recommend this place. Easy process within 10 minutes. Great staff as well.
Aixa & Marty gave me great service Aixa walked me to my unit she is very nice lady.
Aixa
Service was very professional
So, so unprofessional place. They'll make you wait in vain outside the office. There's no sign on the door about hours of operation. They don't answer phone calls.
Steven gave me the greatest service and very professional would recommend this place
Stephen was amazing in helping me transfer storages
Stephan was great, very helpful and informative.
He was very awesome Stephen took really good care of me
After I booked the wrong unit I went and changed it. Unfortunately an error was made and the first unit wasn't cancled. Steve called me today and once we understood the error, Steve called me back with the solution within just a few minutes, and had already corrected everything.
Thanks Steven, for taking charge of the situation so I didn't have to add it to my own plate.
I really appreciate this location’s great customer service and friendly staff! I would highly recommend them to anyone in the Grand Prairie area! 🙂
-Britney N
today was my last day to vacate my storage unit, when i got there i realized i lost my key to open my lock. Terrance not sure if i spelled his name right but man super huge help Today!! told him i lost my key and terrance helped me fill out the proper paper work to get their guy out there to open up my unit, took maybe 2-3hrs for their guy to do that BUT terrance called me back, let me know their guy got it open in a timely manner. Thank y’all at public storage for going above and beyond for an easy vacate.
Unfortunately, i no longer needed the storage but when i do again, will gladly use y’all again for helping me today.
Great staff, Stephen and staff are great and professional people. Great to deal with.
Stephen was very informative and helpful throughout the entire process. Would definitely recommend!
Stephen helped me out with the process of showing me a unit and helping me get set up. Give this man a raise! Great customer service!
Stephen is always very helpful when I need it. Been here 10+ years and he's been 1 of the best
Very good service Stephen did a great job explain the storage function 100% recommended
Great customer service! Great prices! Been here 4 years wouldn't switch!
Edit: 07/01/2022
Regretfully, we chose to stop using this storage facility because of their unnecessary price gouging.
They let us know ahead of time they would be raising out rent an *additional* $40 and so we let them know we would be moving out.
We have homeowners insurance and proof that it covers our storage so the there's no need to pay that much.
You lost two stars and any repeat business from customers that had been with you for over 15 years.
Sad.
I’ve had nothing but positive experiences with this property. The management is helpful when needed. I would definitely recommend this property
I love the staff always very nice and helpful.