Public Storage Self-Storage Units at 1450 I 45 South, Conroe, TX

Mary was a great help! Thanks so much!!!

Mary went above and beyond helping us sort out our storage needs for our Mom. She definitely didn't have to do all that she did, but thanks to her we were able to get it all sorted out. Mary gets at 100/10 for all she did!

My experience was great!! Mary was very helpful and would use them again.

Mary is wonderful! Very knowledgeable and goes over and beyond to help and to give advice, I highly recommend this location. The customer service is amazing!

Mrs Mary is the true definition for professional! I will never use another storage facility again, Thank you!!!

Mary was super sweet and helped me out greatly. Great attitude and persona

Mary the magician manager was outstanding to deal with! I had a lot of trouble with the online app, so I visited the store and Mary sorted it all out quickly and professionally.

Best Place to store your stuff in Conroe area. Mary the site manager got me in and out in no time. She is super efficient and love her job. No stressful process . Price is reasonable.

Amazing service! Mary is the best!!!

Great service! Mary is so helpful in finding me a spot that will be perfect for me!

Mary was so professional, friendly and helped me quickly get a unit set up.

This is my second time using this facility probably within a year and Mary the manager it's just the absolute best!! Always going above and beyond! That is why I chose to come back to this particular location because of the customer service I received from Mary!

Good service, glad they are painting to revive its appearance

Mary is by far the most conscientious & considerate staff I've ever met anywhere. She goes above & beyond everytime I've encountered her. Please reproduce as necessary for exceeded excellence at AL) of your locations!

Kimberly made it very easy to aquire a unit and showed us around so I knew the appropriate storage needed. Was ready to go in 15min or less.

Mary was great to work with. She answered all are questions and help us get a space to address our needs and budget.

Great service by Mary. Nice facility to store our extra stuff. Thanks alot.

Mary is amazingly!

Mary was INCREDIBLE!!!

Mary in Conroe was great saved me money and time.Thanks Mary!

Mary is such a delight! She is super informed and and helpful. You should definitely store your items with them!

Mary is the best! She always take care of us . She is such a delight!!

This storage facility is run by a gal named Mary I believe. Who originally seemed very happy to talk to me, willing to work with me, and helpful. That thought changed very quickly. I brought her all the necessary information & documents to handle the estate of my late brother including a permission form filled out by my mother stating that I did have the right to be there & to assess the unit &/or empty it out. Originally, I was told everything could be done & handled Thursday so long as their locksmith was available. Was waiting on a call back and never got one from Mary after she gave me her personal number. I tried calling the location and never got an answer or call back either. Went back to the location and was told by a different gal that the paperwork needed to be approved first & that Mary should’ve never told me to wait or that it was possible. Okay, was told that could take until Monday. I called the store to confirm, no answer. None of my calls or messages were ever returned. I called a few times Thursday, a few times Friday with some concerns and questions, Monday rolls around so I called again, and nobody ever picked up the phone or got back to me. I felt like I was blowing up their phones like nobody’s business. Unfortunate they can’t answer their phones for concerned customers or even answer the questions I had unless it was in person and what was answered was subject to change depending on who I talked to next or after that. So, I don’t know who gave me the right versus the wrong information. The back & forth, back & forth is ridiculous. I have been given the run around by this location for far too long when I don’t even live in the area. I live 4-5 hours away and have had to stay in town in order to handle the estate affairs. Highly disrespectful to be kept waiting, wondering, and practically BEGGING for the right information and answers. I wouldn’t and couldn’t in good conscience recommend this storage unit facility to anyone I know based off of everything I went through.

This place does NOT have indoor air conditioning. They are repainting this place, but the whole thing needs to be renovated. They are out of compliance, and it smells. All there is in this specific storage unit is clothes, and there's a hole in the ceiling right above everything. Please don't be sorry. Just fix this place up. It needs a lot of TLC. I've been to many facilities in the last 20 years and I've never seen a storage place so rundown. * Since I've posted this. Corporate tried to reach out to me. Saying I have no storage room under my name. Obviously, if I have access and I'm inside a storage room and there's stuff inside the room, behind the locked door... I have a storage unit. I don't post these reviews to hurt businesses. I post so people see what's going on behind closed doors. Good and bad.

Thank you Mary for helping us out. You went above and beyond even staying late to get everything situated. You're the best. Highly recommend

Mary was very helpful throughout the entire process!! Storage unit was clean and ready to use upon arrival. Would absolutely recommend this facility for all of your storage needs!

Mary was so amazing going above and beyond the call of duty. Thank you so much

Great price and even better service

Mary was absolutely fantastic! Very helpful and pleasant to work with. She helped me with my rental issues and ensured that I was satisfied with the results. Overall, a GREAT location and would highly recommend doing business with!

Friendly staff, secure access, and a variety of warehouse sizes. Mary has been very helpful every time I needed something. (5/30/2024)

Manager was great and.got me moved in supper fast!!

Mary was very professional.

The one thing I never worried about were my belongings. The facility was clean, staff was always available. Ms. Mary was always friendly, accommodating, and more than helpful. Even though costs went up often, my experience was a positive one. Thanks Ms Mary!

As usual, Mary helped me again. Thanks Mary

Mary was awesome in helping me.

The Manager Mrs. Marry is always so helpful and knowledgeable about all the different situations. Property is always clean and looks nice. I definitely recommend this location. Go see Mrs. Marry

Place is very nice and the manager is super friendly and helpful. She Really made the whole process super easy and welcoming

Mary is absolutely amazing and always so helpful. I always recommend everyone to see Mary in Conroe for all your storage needs.

Worked with Mary, she was very kind. I would recommend this public storage to any of my friends.

Mary at the Conroe location was fantastic, she was knowledgeable and a delight to has helped me

They went up on my rent by $31 after 5 months. Not sure how that's legal, gonna get my stuff out this month. Never will I ever use there service again.

Mary is great! She's at the front desk and is very helpful I'm glad she was able to get me a unit in such short notice.

Mary was extremely helpful and very knowledgeable! She was so sweet and helped me all through out my process! Go rent with them and talk to Mary!!!

We are new renters to this Public Storage location and we were impressed with the smooth process of move in. Mary, the property manager, was very helpful and accommodated us throughout our move in. Very happy with our decision to come here!

Mary and Ashley really helped me out today. I appreciate them so much!

It was quick and easy to book my unit and I had access to it after hours. Very convenient and seems secure. Unfortunately my climate controlled unit (Building B) smells heavily of cigarette smoke. Like someone actively smokes there OR stores a bunch of ash trays in the building. Unfortunately I really needed this storage space last minute and it is conveniently located. I threw a bunch of oder control products in my storage unit to hopefully protect my items from absorbing any of the smells. We shall see if anything is ruined in about a month. Update:my stuff was in the unit for about a month and a half with all the deodorizers my unit smelled fine and my stuff was okay. The hallway of the building definitely still smelled of smoke.

Shelly was amazing, I appreciate her taking the time to listen to me and care about my needs for my storage unit. I would highly recommend using public storage to store all your items

Mary was so wonderful! Very helpful and courteous. Easy check-in process, Thank you!

Shelley was absolutely amazing when I came in today. She showed me different sizes in units and helped me figure out which one could fit all my things. Very attentive. Great personality. I will be back for sure. Thanks Shelley

Mary provided above and beyond customer service. Extremely friendly. Thank you . 😊

Came in today after reserving a great priced unit online & was greeted by 2 of the nicest ladies! When I arrived originally began speaking with Mary & found out shortly after that Karen was a newer employee and would be assisting me through the process. She took me to see the unit I reserved plus 2 other sizes so I could make sure I was getting exactly what was needed. Ended up moving forward with the unit O reserved which I was very pleased with! Also, I found out I was the first customer Karen was able to sign up so that’s always fun! We all shared jokes & enjoyed the conversation! So happy I moved forward with this unit and location! Do yourself a favor & go see Karen or Mary for all your storage needs! Thank you both very much for your help, and awesome attitudes today! Look forward to more in the coming months!

Mary gave me excellent customer service on my rentals. Thank you !!!

Mary was absolutely amazing! I have has storage units for years and she made getting this unit an absolute breeze. Absolutely the best storage place i have ever dealt with. Will absolutely recommend this place just simply due to mary alone!

Mary was great thank you so much for helping me out

The service was exceptional. We reserved a unit online and within 10 minutes of them opening we received a call from Mary asking if we had any questions about the sizes or paperwork. We were on our way there to finalize everything and spoke to her in person and she was even more helpful on site. She was more than willing to show us multiple units so we got the right size we needed and made the sign up process quick and easy as possible! If you need anything make sure you go to Mary so she can get you set up with everything you need.

This is the absolute best experience I’ve had with public storage!! Mary is awesome sauce’em

Mary was great!

The facility that I’m running at has very knowledgeable and very friendly ladies at the front desk. They have been very helpful and getting me exactly what I needed.

Mary is so sweet. I had some trouble with my bill, I just went and talked to her and she got it settled right away! I highly recommend Public Storage and Mary.

Mary is wonderful! She's super sweet and extremely helpful. Answered any questions and explained throughly.

I needed a storage space close by. I called. They had a unit downstairs, reserved, filled my unit. Simple, fast, efficient. Thanks!

Wonderful lady..mary

Mary and Benedict are incredible. Benedict was very welcoming and patiently answered all my questions. They take security very seriously and explained all the checks they do daily on all the units. As we were filling out the paperwork for my selected unit, someone online rented it out at the same time. Mary was swift to find me an alternative storage unit while honoring my original price-point. Thank you Mary and Benedict for providing such care with my experience and for being so knowledgeable.

Mary was amazing! Got me situated in a smaller unit which cut my payments in half and it was just what I needed. And SAME DAY! Shes my go to! ☺️

Mary is amazing. Super helpful, nice, and answers all questions. She's wonderful.

Mary was extremely helpful, kind, and professional! She made signing up a very smooth and painless process. Would 100% recommend Public Storage to everyone

Ms. Mary was perfect. She was in the office and came right out. She makes sure there is help available and has the answers to all my questions. She is down to earth and humble. She goes the extra mile and always smiles. I feel safe with her. I don’t know where they found her, but I’m glad they did! Thank you for a great experience!

mary was very sweet and helpful with helping us move to a different storage unit.

Mary was a great help to my husband & I ! She goes the extra mile & was very sweet to give us some water when we were unloading! Definitely go see her for your storage needs!

Mary the manager is the BEST! She is so helpful and really knows how to do her job and do it well. Can’t recommend Mary or this location enough!

Mary is welcoming and works with her customers to provide them the best unit for their needs. I showed up with a small UHaul and told her what we had. She showed me the perfect sized unit for our stuff.

Wow! If you need a storage place, this is the place! Mary was absolutely amazing at explaining everything! Mary is friendly, helpful, and kind, and made a very stressful situation much easier! Thank you!

Mary was great with helping us get our unit and get out smoothly! Highly recommend!

Jerrica was the absolute best!!! Very helpful every time, thank for everything throughout the years 😊

Jerrica went over and beyond to help me with getting into my unit and answering every question that I had, c ery awesome employee.

Jerrica customer service wás excellent. Need more people in the world like her. 5 stars is not enough... Thank you Jerrica

Just here to say that Mary is simply amazing! She is so helpful and always on top of things at the property. Having your things in storage is not always an easy or fun way to be loving but she definitely makes thing’s positive and makes sure that our cherished items are safe and clean. I’ve had many storages over my life and this is by far the best one ever. Thank you Mary! 🩷

Mary, and Jerrica were amazing! Helped us out so well. Quick and easy! Great customer service & wonderful employees! I wish I could leave a 10 star!

The staff here are great, love doing business here.

Had rented several storage facilities in Conroe area over the years. Clean, secure, fair prices. . most efficient fastest process. Straight forward no hidden charges or surprises. I was in and out in less than 10 minutes. Great customer service by the on-site manager Mary.

Great service. Mary is sweet, friendly and very helpful.

Mary did a wonderful job in assisting me in my unit rental, she was very pleasant and was quick with the sign up. Thank you Mary.

Shelley and Mary were very helpful! Customer for life!!!

Best place and the very best staff. Mary McDowell was so helpful and amazing. Any issues that came up since she had been there were taken care of quickly and with a smile. Always so courteous and professional.

I seriously was having a horrible few days and needed a storage unit asap. It needed to be the least of my trouble yet one more thing for my list of things to do. I went in and Mary was amazing! Even though i was having a rough day she was informative, super sweet and friendly and above all her customer service and education were amazing. She lit up my day and took care of my needs and for that im thankful! Probably the easiest best experience with a rental unit ive ever had and being a military spouse for years with moves so often this means alot to me. THANK YOU!

Ms. Mary was amazing I was at the brink of losing my storage to the auction at my wits end. She was able to assist me and reassure me that I wasn't going to lose my storage. She helped me too resolve the problem. I don't even shop at the location where I was serviced my initial service with N Cypress. She is a true blessing. She did what she could to ensure that I was accommodated. That is what I called. Great customer service she went above and beyond she deserves more than just a rate and review she deserve a raise.

The manager Mary is super sweet and extremely helpful. I paid for a unit that ended up being to small, she ended up getting me into another unit immediately.

Mary was super helpful ! Real nice clean storage facility.

Jerrica is a pretty nice person she’s very outgoing and nice to hang out with and she is really good at her job. If you need someone to go to in the Public Storage- is her

Mary the manager at south loop 336 is awesome very friendly and always has a smile on her face. And has a very positive attitude

I just want to say thank you to Raven and Mary for all their help with my storage unit rental. This is my first time renting a unit and I’m really looking forward to it!

Mary was friendly and helpful she got us set and ready to use our unit very quickly. Thank you Mary!

Great place, Affordable but the real star of the show is Ms. JERRICA . She goes above and beyond when it comes to customer service. Super sweet personable, well knowledged, and you can tell she loves helping us customers feel accommodated and assured in the safety of our items. Thanks Jerrica ! You're Amazing!!!!

OMG! The manager at this place is the DEFINITION of “customer service”!!! Ms. Mary has been a sweetheart and a lifesaver for me personally. She’s always been warm, friendly, knowledgeable, insightful; and she doesn’t make me feel like she’s just there to collect my money; ya know? She really cares about the needs of the individuals she serves! When I was in between jobs for a few weeks, she helped me to keep my storage by being understanding and working with me, and even when I was panicking and unsure of what was going to happen, she was very calming and reassuring! She doesn’t mind jumping up and pausing what she’s doing to go out and physically put eyes on your concern and she moves with urgency, without making you feel like you’re inconveniencing her, unlike so many customer service reps these days…I’m telling you I absolutely adore her! She is a GEM to this company! I don’t remember who I worked with when I first got my storage unit over a yr ago, but it wasn’t her! Not that they did anything wrong or incorrect; it’s just Ms Mary really cares about getting her customers’ needs met, and her passion to do so is blatantly apparent. N I’m here for it! Because of her I’ll be using this property for all my storage needs and I HIGHLY recommend the same to anyone in the Conroe area in need of storage!

Mary is the best . Always helpful .

Stopped at Public Storage Conroe, Mrs Mary has to be the sweetest woman on the planet. Helped me move my 3,000$ worth of paintings into storage, and though her puny little arms could bearly wrap around my masterpieces, she did so with no questions asked. Definitely deserves a raise ❤️ love you Ms Mary

Mary did wonderful she did outstanding work she help me very much have a great employee

Mary was so sweet and went out of her way to accommodate us. I’ve never had such a great experience with customer service. I would highly recommend this location to anyone.

Mary is most wonderful and accommodating for on property or over the phone at this location! If ever a problem she’s on top of it! And always keeps a watchful eye out for everyone coming and going through the front gate! Very happy with my belongings at this location! Thank You Mary I appreciate you and all that you do! :)

Mary and Moriah were very helpful in seeing me up with a storage unit!

Manager Mary was very professional/helpful in setting up my rental.

Mary was wonderfully kind and accommodating. She answered all of our questions and explained everything well. Thank you Ms. Mary!

Mary was the best she helped me I was low on Cash and options and she did what she could and more to get me a unit great place better people

Needed a last minute storage and had the best service I've ever had, I move quite a bit will definitely use this storage if I move again

Highly recommended!! Transitions are always a stress, but Mary made the whole process a breeze. Totally made my day! Haven't had such a good experience with a business in years. Made my transition smoother than I thought possible and took a weight off my shoulders. Definitely recommend for all your storage needs!

Great location and fast set up. Mary is so helpful and kind.

Great place. Clean, easy access. The doors could use a good coat of paint but other than that pretty efficient to get in and out. I love the remote access using the app.

Fantastic manager mary very nice and polite. Very helpful and needs a raise due to her great character and this is not how people are today. Very refreshing how sweet she is. Wish more people were were like her today.

I’m very happy with my experience here. The staff was friendly and the storage area is clean.

They have gone above and beyond in all my storage needs. The friendliest of staff makes it a pleasure doing business with them. Special shout out to Mary!! She rocks!! I was in a crisis and she was so helpful getting me into my third storage right at closing time! I was stressed to the max with a full uhaul and she turned my whole attitude into a positive one! Thank you Mary!!!

Mary was amazing. She was professional. friendly; knowledgeable; and extremely helpful. I would highly recommend Mary and this facility. She made my move to Texas easier!

Mary and jerrica were an amazing help and helped me get the perfect unit with amazing customer service thanks yall

Mary was amazing helping our family get the right unit for our needs. Will be recommending this place to our friends and family!

Mary is awesome! Best customer service hands down!

Jerica is very sweet and helped us when we were in a tough spot. She was extremely helpful.

Worst customer service on the phone. I called for the first time in my life to find the pricing and after I said the phrase that it’s out of my budget, he laughed at me and cancel the call. I wish i remember the guy’s name to mention it here. He was so selling and nice in the beginning, but so rude and disrespectful at the end. If it is first contact with the company, I afraid the same type of people I will meet at the storage if I choose to rent it.

From the ease of using the app to arrange storage and autopay as well as departure, Public Storage has been incredibly professional and stress free. Great experience all round.

Mary was an awesome help. She was efficient, knowledgeable & very helpful for my storage needs. Thanks. Keep up the good work

I will recommend this place to anyone. Mary is exceptional at what she does, her customer service is always wonderful, she always has a great smile on her face as soon as you enter the premises, she knows her job and how to get things done. I went in today and was just in a bad place about the situation I was in, when I tell you this wonderful lady was God sent for me today, I truly mean it!!! Thank you Mary for all you do for your customers.. Keep up the good work and keep on smiling. A public servant you are. God Bless ♥️❤️🙌🏾🙌🏾♥️❤️. Conroe location Rocks with Mary🥰🥰

Perfect storage!! Mary is amazing...I order the wrong size storage unit and Mary was quick to solve my problem and show me around the place.. 5 star service. I recomend this place to everyone..

Mary Was wonderful and very helpful

Got an air controlled unit here. The prices were decent and none of my stuff was messed with.

Amazing service, Cheryl explained everything so clearly and showed me around the place. Will diffianly reccomend this place 🤗🤗🤗

Excellent service and very patient-Jerrica is awesome!!!

Excellent service with an excellent associate Jerrica!

6/22/22 - alarms have sounded 3 times this evening. Sirens keep going off at this storage facility at night. Not sure if the property is secure.

Asia was amazing.

Great Place. Great Staff

Excellent service

Azsa is so great!! Thank you!!

Asza’s customer service was outstanding! She’s very knowledgeable about units & pricing & she helped me make the best choice. Thanks, Asza!

I came here looking for storage and Asza was really sweet, thanks again.

Omg! Azsa is so great! Thanks for all your help!

Only dropped off someone !

Our 12’ x 22’ unit was rented in October 2020 along with a second unit for a promo price which was $143 per month for the second unit. Price increases in May to $178 when we eliminated one unit. This January they increased our price to $234.00! That is how they treat long term customers - bait and switch increases! In less than one year our rate increases by $91.00!!! Even if we ignore the promo rate that is still an increase of $56.00 in less than a year!!!! Inflation or gouging - we don’t have power and the unit has a torn and crumbling ceiling insulation and mice.