Public Storage Self-Storage Units at 16091 S IH 35, Buda, TX

We've had a great experience with office staff, most recently with Lauren. Although it is sometimes difficult to reach staff by phone or catch them in the office because they must be out and about to take care of units, etc., my phone messages are always returned. When speaking face to face with staff, they are courteous, knowledgeable and helpful. Today when we spoke to Lauren, she was friendly, very responsive and went above and beyond to answer our questions and resolve our issues.

Whitney was great! Excellent customer service! She made my day.

I have used this facility for storage for a couple years now. I have always had a good experience until today. The attendant I had the pleasure of dealing with is Whitney. At least that what she told me her name was. Completely incompetent and not helpful at all. I scheduled a move out per public storage procedures and Whitney tells me there is a lot on my empty unit. I didn’t put it there because I removed my lock. Whitney was very un helpful and unprofessional. I’m had to drive 20 miles on my lunch break to deal with this because no attendant would be there to help me after hours. On my arrival guess what I found. No lock on my unit. A wasted trip. No apology, no admission of their/her mistake. Completely unprofessional. I have had great customer experiences in the past with other attendants. Either Whitney is having a bad day or she needs more PS customer service training. Horrible experience today.

Horrible, horrible. Started off only paying a hundred and something a month. Shortly after they sent me an email stating it was going to go up by $17 dollars. Received the bill and it was $232...they are a bunch of cheaters. The girl I was finally able to speak to told me that they raised it according to the space of the other units that haven't been rented. When I repeated what she said back to her and asked her how I was being charged for other lockers that aren't rented, she stated that's not it exactly and tried to word it differently like I was uneducated. I was able to get them to drop it down to $170 then it went back up to $232 now it is at $301. So basically you will start off low then they will quickly raise the price, they are lists and cheaters. I shouldn't have to pay for unused lockers, that's not my problem or anyone else's. So it was $125 when I started, then jumped to $232 (argued, then dropped back down) $170 then back at $232 now at $301....it's a rip off! Don't trust them!

Kobe walked me and my girlfriend through the vacating process for our unit. He was very helpful and knowledgeable about what he does and how things work. He also kept the place very clean. Will store stuff here again.

Great customer service with Whitney Ballard. She explains the products so we can get the best deal and value for your storage needs .

Ria and her district manager are amazing they went above and beyond solving some small issues. They are just absolutely amazing people. Thank you I appreciate them.

The team at Public Storage, at 16091 S I-35 Frontage Rd in Buda, is fantastic! They demonstrate an uncommon customer service attitude, which is very much appreciated.....especially nowadays. Thank you!

Andy was sooo helpful with my rental today! Very informative!

Speaking of the Public storage at 850 FM 2001 in Buda Texas, Kobe was wonderful! Very polite, Professional and knowledgeable about the size of unit that would best fit our needs. The 10×10 was perfect for our household appliances! He gave us the sense of security we looked for in storing our treasured belongings! Thanks PS!!! I had to make sure the review went to the right place :)

I had a little bit of a hiccup last week regarding an appt but it was quickly resolved & I couldn’t be happier. I have been renting here for two years and definitely recommend Public Storage!

Priscilla was the most helpful person! I needed to move into a larger unit and Priscilla made the process fast and helpful! She also gave great customer service and always had a smile! Makes me love storing my stuff at this location!

Called this location for a payment. Manager Ria was really patient and helpful.

Priscilla is the reason I keep this storage unit. Truth be told everyone is very nice and helpful here. But Priscilla is who helped me today and she was so great in helping move into a bigger space. The facility is always very clean and tidy. Highly recommend it here!

UNPROFESSIONAL, UNETHICAL, BEYOND SHADY!! BEWARE THE RATING. They would not stop pestering my movers to give them a five star rating even though they explained they don’t have any interest in posting any review. I WOULD LOOK AT THERE REVIEWS TO SEE HOW MANY PEOPLE HAVE NEVER POSTED ANY REVIEWS EXCEPT FOR THIS ONE, PLACE. I FIND IT VERY HARD TO BELIEVE THAT A PERSON NEVER REVIEWS ANYTHING IN THEIR LIFE AND THEN ALL OF A SUDDEN DECIDES TO GIVE THIS LOCATION A FIVE STAR RATING FOR DOING THINGS LIKE BUYING BOXES. BEWARE!!! This is the worst branch. My belongings had rat droppings in them as well as there was water inside of some of my plastic containers. To be very clear I have a 5 x 10 unit with plastic containers holding everything as my intention was to be gone from Texas for 2 to 3 years after Covid while I moved to California as I am a project manager, and I go where I’m told. I decided not to move across the country and put everything in plastic containers as I plan to come back to Texas at some point once the San Francisco project was complete My rate was originally $58. I finally decided enough was enough when they had risen my rate to $185 a month. We’re not talking about a large unit. This is a 5 x 10 unit on the fourth floor. This is an unreal and they did the majority of it during Covid. I have already reported this to the state. Furthermore I have no evidence, but I will tell you on my personal opinion. I am positive that this company went into my storage unit and stole belongings. I have been searching everywhere for the photographs of when the moving company loaded everything into the unit. I am trying to link proof to show that they had stolen belongings whenever they cut my lock off for being 10 days late on the payment raise the nearly double. Furthermore, when I sent a moving company to pick up my belongings, they told me that the staff inside was extremely belligerent, constantly watching them and asking questions because clearly they were worried about something. Very unprofessional lady at the property called me when they were trying to load everything to ask if we were closing the unit so they could re lease it. I told her no I have paid for the full month and I will be holding the unit. After they left this ignorant person still closed out my unit and then had the nerve to argue with me when I called that if there’s nothing in the unit, they can just close it even if I paid for it Honestly, everyone be extremely careful with this company as I said.

Jennifer was wonderful to work with. She immediately offered assistance upon arrival. Jennifer was knowledgeable and exhibited a friendly disposition. She exceeded expectations as our storage needs were met

Ask for Jennifer, she was awesome!

Stopped in to try and get a bigger locker today and had a lot of questions. Priscilla and Kayla were both working and they couldn’t have been more helpful. They were kind and were smiling the whole time. They never made me feel never rushed to make a decision even though I was t ready to rent yet. They were able to answer all of my questions fully and showed me the different units. These are the kind of employees Public Storage should hire and have helping customer. I couldn’t be more happy with their help:

I recently had the pleasure of storing my belongings at Public Storage in Buda, and I cannot say enough good things about my experience. From the moment I walked in, I was greeted with a warm welcome and exceptional customer service by Priscilla, the amazing manager of the complex. Priscilla's professionalism, knowledge, and friendly demeanor immediately put me at ease. She took the time to understand my storage needs and helped me find the perfect unit for my belongings. Her attention to detail and willingness to go above and beyond to ensure I had a positive experience truly stood out. The facility itself was clean, well-maintained, and secure, providing me with peace of mind knowing that my items were in good hands. The convenience of access hours and the easy-to-navigate layout of the facility made the entire process smooth and hassle-free. I was impressed by the level of customer service provided by Priscilla and the rest of the staff at Public Storage in Buda. It is clear that they take pride in their work and genuinely care about their customers' satisfaction. Overall, I highly recommend Public Storage in Buda to anyone in need of storage solutions, and I cannot thank Priscilla enough for her exceptional service and dedication. Thank you for making my storage experience a positive one!

The staff is very considered and courteous. So ask for Taren, Jennifer and Pauline. They will do everything possible to help and make your stay safe.

I was thoroughly impressed with the service I received. I stopped in the office to purchase some boxes and Jessica was amazing. She was informative and very helpful. Jennifer and Olivia were great as well. Everyone was welcoming and made my pop in very pleasant!

Great service from Jessica , Tarren, Jennifer, and Olivia . Thank you 😊

I was in a rush during my lunch break to get transferred to a smaller unit and save some money before next month. Jessica, Jennifer, and Olivia were a huge help! They got me set up with a transferred unit (insurance included) at an even lower price than I was quoted online, on the same floor to make the move easier! All within 10 mins! Left me plenty of time for my lunch and after work I was able to get everything moved with a little motivation from their team to save even more money by moving it all today! Such great service every time I go in!

Since I'd first got the storage from an agent online, I ran into multiple issues that the ladies at the front desk were able to help resolve with much ease and pleasantry. First, Kayla yesterday, then Taren today! They by were both so patient, and understanding -True problem solvers. This specific location deserves a full 5 Star rating. Keep up with the good work ladies! 👍

the staff were so amazing and sweet. tarren and kayla were very helpful!

Amazing, service Priscilla she is wonderful amazing awsome, people person for sure help me with move-in

It's supposed to be climate controlled, but it's pretty warm in here. 😓

Priscilla was very helpful when closing out my services. My belongings were still in great shape when I picked them as well.

My name is Joshua Wilson and let me tell you something I know with such certainty, it is this: The wicked are deceived thinking they will get away with their wrongdoing. To the employee who, opened my unit, went in and threw green poison pellets all over my stuff (unit 2207), YOU WILL GET WHAT YOU DESERVE. Calamity shall come upon you like a thief in the night. It will overcome you. Karma will come to collect. And you will pay this debt. Please remember me, when your disaster (which is now decreed) falls upon you. Shame on you.

Best storage facility I have found ! Grounds are always well kept , and staff has always been knowledgeable and willing to help. Taren has been great to work with, and goes above and beyond to ensure whatever needs arise that they are tended to. Highly recommend !

CORRECTION.

Celeste was amazing! Super helpful and super nice definitely recommend.

Thank you Celeste for being so helpful and always takes the time to answer any questions or concerns I may have always going above and beyond. Thank you

Buda location is great. Have great persons working, especially Patricia Thank You. Very good location only down fall is the rates are more than athers around. But very clean and safe.

Pricilla was very welcoming and helpful on getting me closed out from my storage highly recommend this location very roomy and protective of items you choose to storage here employees that work here are awesome thank y’all so much !

Priscilla was super helpful and very nice!

Thank you Celeste on Saturday in the front office, for helping me find a large storage unit that perfectly met my needs. Super friendly, professional, and great at her job.!!

Taren was great! Super friendly and helpful.

Had the pleasure of working with Taren today! She was very accommodating and went above and beyond to help us get squared away! Highly recommend!

Taren Wynne is absolutely the best! I live out of state and any issues I have she has always been so considerate and professional. Thank you Taren!!!! :)

Priscilla every helpful and polite

Celeste was very helpful and kind, would highly recommend speaking with her when looking for a storage!

Celeste was very helpful in helping us find the right unit for us. From choosing the correct size to signing the lease, she was very pleasant. Would recommend this to anyone we know.

Taren was amazing! Very helpful and professional. She definitely went above and beyond! 10/10

Taren make the experience quick and easy

Taren, was very helpful and informative! The customer service was excellent and she was there to answer any question or concern I had. Thank you Taren!

Taren is amazing! I lost the key to my unit, she graciously recommended someone; they came quickly and I was able to access my unit. Protip - if you're from out of town, leave the key with someone local. She helped facilitate the move-out process which was a cinch.

Awesome staff very helpful

Taren Is the best. very helpful every time I have any questions. She has helped me. She is a super nice person and extremely welcoming each and every time I walk in. The storage facility is very clean always. Taren thank you so much for all your hard work and very helpful Public Storage in Buda. Thanks I recommend this facility.

CELESTE, you are freaking amazing 🤩 Thank you so much for your assistance and patience. You explaining EVERYTHING THROUGHLY really put my mind at ease. You have a huge heart and are very passionate at what you do. Public Storage you have a gem, please take care of her!!

I just had to say that the staff at this place is awesome. I recently had an accident where my car was on fire and Taren was there to assist and she stayed with me until my ride came and she was so helpful and kind.

Taren is hands down the best manager ever !!!!!! Thank you 😊

Great service from Taren, great customer service!

Been looking for a nice storage place near me. This place and nice and clean! Employee Celeste was very helpful and helped me understand my storage needs better. Super sweet girl!

The manager Taren was very quick and helpful. Definitely recommend renting here!

Celeste helped me with my questions. 10/10 service! :)

Taren was great! Friendly, knowledgeable and efficient! The whole experience was great!

They make you buy their specific lock and key for the units (20$) and they don’t give you a prorated refund. So if you pay your rent on the 1st and then decide you want to close your account on the 2nd, you’re now paying for a months storage that you’re not using. And you’re stuck with a $20 lock that you’ll probably never use again. If I had 2 more arms I’d give em 4 thumbs down! Clowns 🤡

First time getting a storage unit. The girl at the front register named Taren was really wonderful. She helped me out. Thank you so much.

Judy helped me so much! I recommend this facility!

6 weeks gas

Judy is amazing! I felt so bad walking in 8 minutes before she closed but I needed a storage asap. She quickly eased my mind by letting me know the time was not a problem & even physically showed me the unit sizes before I decided which option was the best for me. With the amount of things I have going on right now I can't tell you enough how much I appreciated this 20 minute interaction with her. Thanks again Judy!

If you would of asked me prior to today I would have given this place a one star review however today Celeste helped me a lot and gave me information regarding my unit that no one ever has. I was never told what kind of lock to purchase and the last time I came in to show my ID no one was in the office and it was locked during business hours. My experience was more pleasant today thanks to Celeste!

Excellent service friendly representative ! Had a smile on her face. Gave brief tour of the units to help us decide what we are looking for. Thank you Teran !!!

I’ve rented here at this location for awhile and just moved out and I just wanted to thank the Property Manager Taren for always keeping the facility so clean and nice as well as always answering any questions I may have. Will definitely recommend to friends and family!

I just recently started going to public storage in buda, anytime i need anything Taren is always there to help me. Just the other day, I needed help picking out the right supplies for my move and Taren was such an amazing help with such an amazing attitude! I would totally recommend this place to a friend.

Celeste customer service made this entire process so easy, extremely welcoming and very comfortable from the time we walked in. The storage facility is very clean and the extra security makes our family safe to keep our belongings at Public Storage in Buda. :) Thanks again, we would recommend this facility.

I’ve rented storage units before but this by far has been the best experience thanks to Celeste! She’s knowledgeable, friendly, and has made my experience very pleasant! Moving is stressful enough so thank you Celeste for providing the best customer service!!!!

Such great customer service with a lovely lady named Tarren, she was nice and patient definitely 5 star worthy.

I want to thank Taren, I think the manager, for being so kind and helpful in answering all of my questions regarding storage sheds as well as directing me to what I needed in sizing of boxes. I don’t usually write reviews but when I see outstanding customer service I want that person to know how much it is appreciated.

I was needing help with getting my first storage unit and the nice worker Cele really helped out with learning about it!

Great service very polite the lady who helped me cele was great at answering questions and helping me

I recommend public storage because they are the BEST at what they do . Their storage are clean and will taken care of and the front desk lady Celeste is the most wonderful person and very sweet , she also answered all my questions that I needed help with .

Was helped by Celeste, she was very informative and helped me with all my questions definitely recommend coming here!

Shai was extremely helpful and helped me with my first experience in getting a storage unit, including showing me the sizing of the units in person and helping me with a measuring tape to make sure all my stuff would fit inside. Definitely recommend and thanks Shai for sale the help

Extremely happy with my checking in experience. Teran was very thorough and helpful getting me set up!

Celeste was amazing and very knowledgeable at getting me the space I need. I had never used a storage unit before but she made me feel at ease. I would recommend this company to friends.

Taren at the Buda location was so very helpful. She took the time to go over the items we needed to store to get us into the right unit size. Great employee!

Tween was great. Very helpful, knowledgeable and great energy to be around

Every time I visited the Public Storage in Buda, I've been greeted by Jessica in a courteous, professional, helpful, and friendly manner. I've also seen Jessica maintain the general premises presentable for us all. Thank you all for your continued assistance.

This public storage was super clean and the employees were really helpful here! had no problem with the setting up process and Jessica was really helpful answering any questions I had! Had a positive experience here.

Jessica was super friendly and professional! The build is clean and well maintained!

Jessica was very friend Thank you

Made my move easy peezy - thank you taren

Every time we've visited the Public Storage in Buda, we've been greeted by Jessica in a courteous, professional, helpful, and friendly manner. We've also seen Jessica and her co-worker Aaron maintain the general premises presentable for us all. Thank you all for your continued assistance.

Aaron was great help at the Buda, Tx location off the frontage road. Made my Experience very welcoming and made me feel safe for my items that are going to be stored.

Jessica was very helpful and informative with my storage needs. She made it easy to book. I appreciate it especially going though all of the moving nonsense.

Such a great storage to store your things. And they have a great service. Jessica was the one that helped me. She was so sweet and kind and very helpful. Thank you so much Jessica ! You’re amazing (:

Exceptional and informative service from Ms. Taren, and I am so thankful to have found this location. I would recommend Public Storage for anyone needing storage whether short or long term.

Jessica was great help!

We had a great experience with Jessica; she is professional, answered all of our questions, and gave excellent advice on what would work best for our needs.

Jessica is very professional, and a very nice employee

Reserved a unit online and came in the next day, was a very efficient process and Jessica was very helpful upon arrival

While I’m not the bigger fan of the internal storage units, mainly because of the difficulty getting large items through the maze. 😂 But our experience was highlighted by the great customer service and positive attitudes of the team there, especially Taren who rascally helped me out on our move out. She was amazing and just for that would definitely recommend to friends and family. A++++ customer service!

Super quick and easy, no issues about payments and they waited for me to run home to get my Id which I had left.

Jessica provided exemplary customer service! She was great!

Jessica was a fantastic help and made getting my unit a breeze. 10/10

Thanks to Jessica at the Buda location. She was very kind, courteous and professional. She was very helpful too.

Increased the price 4x over a year.

Taren is the best. She made me feel secure and pleasant with my storage unit and she walked me through it all. She’s Great 😁

Jessica was outstanding and thank you. We will be switching to over here for storage. Thank you reanna for being nice.

Jessica did a great job! Thanks

Quick and Easy. Jessica helped me understand all the terms and gave some insight on the right size of unit that I would need. Would recommend!

Jessica does great work at public storage--very helpful to customers. I would recommend this place to anyone looking to store items they don't have space for at their home.

I have a unit here. And service is horrible. I can never reach anyone and I have a pament due today that I'm planning on paying and even though it's due today from all my emails. I'm being told I will have a 25 dollar late fee.....again payment is due today and I'm being charged 25 extra dollars. Also I got an email stating if not paid by due date which is today I will have a lean put on my unit and again can not get anyone to answer the phone or return my messages. Don't waste your time going with this company go somewhere else

More than doubled my storage fee with no notification.

Jessica at public storage Buda had excellent customer service and great at what she does. Thanks so much

This place was easy to work with, kept everything very secure and customer service was great! Jessica was very helpful in answering all of my questions and made sure my move out was easy!