Andrew is always there to help and goes above and beyond to ensure you are safe and have everything you need.
Andrew was very helpful to me and has asked if I needed help regularly when I am there at my storage unit.
The manager at this location, Andrew is the best. He’s very helpful and also very kind. I’d recommend this location over any other storage any day. Thanks to Andrew.
Andrew provided great service when getting into unit
Andrew is very professional and helpful, and I appreciate the kindness that he always shows me. He's been the most helpful employee I've dealt with in all the years I've been dealing with Public Storage. He always answers my questions and calls me back as soon as possible.
Andrew was most kind very helpful. Anything I ask, he helped me. He is definitely a wonderful asset to the company
I was having trouble with my lock and Andrew was incredibly attentive, helpful and went out of his way to make sure I could work it and even put Silicone spray on it. Great customer service!!
I worked online to find this place to rent a unit. I wanted to look at it first before I committed to renting it. I pulled up to the facility in a young man named Andrew came out and greeted me. He took me to the unit and showed it to me and gave me all of its amenities and all the plus and cons of getting the unit and which one to rent. I was very impressed by his professionalism. He did everything to make me feel like a valued customer. I would recommend this place highly.p
1/2 my things disappeared over the 13 years they were stored. When I rented any unit the woman in the office told me I had to leave a key with her for security reasons. When I went to get a lot of my things half of it was gone I could not fit everything into my van so I brought what I could home, and about 6 months later went to get the remaining things and I have the only key yet my 3 pieces of furniture and six boxes were the only remaining thing. My tow dolly disappeared!
Andrew was absolutely amazing, he was one of the best customer Service Reps I have ever met. Thank you Andrew I wish you lots of Happiness like you gave me today.
Lisa Gaytan
The guy at the office had Great customer service goes beyond what needs to be done. Help me move items out of the storage and did not expect any payment.
I have had a storage unit for a year now. I have to say that Andrew is the best person. Everytime, I come in for questions or just to pay, he has helped me with so much kindness. I had a problem with customer service people not knowing what they were doing and Andrew took care of it and fixed everything liked it needed to be. Thank you so much for everything Andrew, you are truly an amazing person.😁😁
I had to go in to downsize a unit today and Andrew made the whole process a breeze. I definitely recommend using this location if you’re local to the area.
My storage unit was fifty and had a lot of bugs and spiders in it I had to spray and sweep it out before I could store my things
Very courteous and knowledgeable
MR. ANDREW was extremely wonderful to help us to register our Storage Unit. Thanks again.
Andrew goes above and beyond for his customers. You guys would be fools to let him slip away!!
I would like to show appreciation to Billy and Brett at Public Storage for always providing quality customers service and maintaining professional conduct when issues and matters arise that are out of my control. He has been kind and helped me to work through matters that concerned me.
Amanda was a huge help in getting my space definitely reccomend public storage!
Nardia was very helpful and nice. Great customer service! Thank you!
Prices are reasonable and the staff is awesome! Thank you!!!
Katlyn was very patient with me And did an amazing job at helping me out her and Nardia Down at the other storage unit
Mr.Bill he's the nicest person I've ever had at public storage, he's always been a lot of help to me. And he knows how to talk to people, and he needs a raise 😁 thank you Mr. Bill for all your help I really appreciate you. My God bless you.🙏🏾
updated to four stars because the services excellent. The driveway between units is narrow (two trucks cannot pass). Also, many units have at a 6 inch step up or more. Otherwise everybody here is great.
Mr. Bill...【runs this particular facility】...on Lebanon Rd. as you head toward Mt.Juliet/Hermitage area...very friendly,personal guy...(very knowledgeable of his units on property)...also can help with any of your other needs...【weather you rent a space there or some other Public Storage facility】...he's did a wonderful job/helping me with my unit at "Metroplex" in the Harding Place area...(definitely would recommend stopping by Bill's storage unit place)...if any reason your thinking about renting a unit...now or the foreseeable future at Public Storage...【Thanks Again Bill】...you've been a blessing in the Skies!!!!!!
Very good experience
Bill was a professional about everything.
Thank you
Steve
Bill is wonderful. Always willing to help and go the extra mile. A credit to Public Storage!
Bill and Brett were super helpful and made my experience at Public Storage a pleasant one. I really appreciate their help and would highly recommend going to them any time. Thank you Bill and Brett!!
Bill pursley was very helpful !!! 😊
I want to thank Mr Bill for being so straight forward and told me everything I needed to hear the most about my unit gave me the things I needed. He even showed me they have a phone app that I can just click on to open the gate. This was so cool and It was the most exciting thing about the place. . I never knew we could open a gate threw our phone but we can!!! He's very kind and warm hearted. If you need a storage blds pls go see me Bill at this location. Thank you!°
Bill from the Old Hickory, Lebanon Pike location was amazing!
He was so nice and understanding. He did everything he could to help me with my situation. He answered all my questions. Bill is an asset to your team!
The movers and I was here to unload the truck and couldn't get his truck down the ramp so I called the number and it went to voice mail. We waited about an hour 😩 then we started calling others places and guess who showed up Bill on his off day. He came to me rescue. Thanks again
I had a great experience with Nadia.
Went in to rent a storage unit. The place is very clean and professional. Bill was a great, very friendly and extremely helpful. Highly recommend for your storage needs!
I want to say thank you to the employees at this location.
My unit cost had gotten extremely high to the point I was gonna forfeit it to the storage company. But the kindness of the employees to go above and beyond to help me, they were able to get my payments lowered to a reasonable rate I can afford.
Thank everyone involved in helping me. From my heart I thank you so very much.
Katlyn was very helpful in every aspect of me switching from one storage unit to another. Highly recommended when you come to this location work with her no one else.
Has several different types of bins for whatever you have . The employees are very helpful and very nice. They worked with us to make sure we got the right size storage box. The only complaint I have is if you're in a large moving truck as we was...like a 24'-26' the rows are very tight so make sure you're an experienced driver.
Katlyn was very helpful and had great customer service.
Awesome people! BILL was more then helpful and so kind
Katlyn was a fantastic help and wonderful customer service!
Katlyn was really helpful, showed us the unit before we rented it and got us all set up in a few minutes. It was very easy to to go through the process. Would highly recommend!
Brandie helped me rent a second space. Love this location!!
Caitlyn taliaffero was very pleasant and polite, very helpful with a great smile and was awesome and i would want her to work for me. Answered all my questions and willing answer any. Im in charge of people at my job and she deserves a probation and pay raise.
45 mins to get through a single transaction. Different prices between website and in person. Nonsensical reservation process online. You don’t reserve the unit you reserve the price which makes no sense because the price is tied to the unit. Instruction on where the unit is located would have been nice because we missed it after we pulled into the lot. Not a customer first business.
Amy was very helpful and professional
Took care of all my needs and concerns , overall great customer service
She’s very nice and helped me out without any problems, she’s quick and professional as well.
This location, is awful. The ''driveways" are narrow,with a series of humps and if you're not in a truck I really don't see you making it out. Some of the spots have potholes and loose asphalt and need to be repaired. Good thing I'm tall enough to get my belongings up and into the hallway that is noway near dolly or 2 wheeler friendly. On top of that they are charging full price,sending a payment harassment 2 weeks early... I actually am thinking of calling corporate to see if anything can be done...such as a discount or better yet buy a month get one free. It's partly my fault for not going and looking at it first but the advertisement on the web should alert the customers or offer cheaper rates. I will be looking elsewhere...but had to have one close & quick.
Had a great experience here katlyn was wonderful
Katlyn was great nice and very helpful
Katlyn was amazing and the process was so easy and quick
Katlyn was an amazing help. Great customer service and helped with the issues I needed.
Katlyn was a blessing to leave her location & come to another so that I could view a unit that I needed b4 I reserved it in another state & it was not what I needed! Your next Starbucks Caramel Macchoitto is on me!!!
"KATLYN"...she's the best it would be great if you had more than one of her...GREAT!!!
I dealt with the lovely Ms.Katlyn, she was very knowledgeable and had me in and out in no time.
Just rented here today and so happy I did. Caitlyn hooked me up with a good deal on a unit so come see her if you want a good deal too
Katelyn was very helpful with the check-in process to make it quick and easy. She walked out in the extreme heat of the day to show me where my unit was located and how to easily access it.
Amazing customer service! They go above and beyond to make sure you’re taken care of. Definitely recommend!
Very helpful and customer oriented.
Caitlyn was very helpful with finding the right unit for us. Would definitely use this location again
Caitlyn assisted me with getting my unit, she did EVERYTHING well and I would recommend to everyone!
Caitlyn was very help and nice. I appreciate her providing a space in a timely manner and at a affordable price.
This office was awesome. Really easy to find and it was a really quick too. Thanks to caitlyn i had my unit in under 15 minutes and was ready to go.
Caitlyn is great. Very patient with me and helpful...Thanks so much
Public storage was awesome! They had great move In specials and great rates! All the staff was super helpful and friendly! Highly recommend for your storage needs!
Caitlyn was so helpful and sweet and made my first experience getting a storage unit a pleasant one. I will continue to use public storage because of her great customer service.
Caitlyn customer service was amazing and assisted greatly with my questions. 10/10
Caitlin helped me get a unit with a great attitude!!
Katlyn done an awesome job on finding a unit and great customer service there!
Caitlyn is a wonderful employee my friends have rented from you several times I highly recommend your storage facility and keep up the good work
Caitlyn was very helpful and respectable with all issues towards getting storage. Definetly recommend!
Great storage facility . Katlin has been very helpful. 👍
Rude and terrible attitude. I called to asked about units and when I was about to thank her for her time she just hung up on me. Such terrible customer service! Won’t be coming here. On to the next one.
Great place to store your stuff
Caitlyn is very helpful always willing to go the extra mile for customers very polite and respectful! Never had an issue with this Location at all!
I found myself in a bind and needed a unit desperately this Sunday morning. I was pleased to find this place which is only 6 minutes from place I needed to move items from. I wish I would have gotten larger the the 5×5 but I'm grateful it work out and the young lady was most pleasant. I was told I would get 20.00 back for the lock they charged me for, so I will check that. I can't complain overall.
Caitlyn was friendly and helpful, and the property was clean. 100% recommend!!
Great people! Great service! Great price!!