Public Storage Self-Storage Units at 1546 Gallatin Pike N, Madison, TN

Pam is a truly over joyed person doing her job at Public storage she go out her way to help anyone go see Pam

Dee was very helpful and nice and courteous today 10/01

Ms. Pam is an incredible person. She is very helpful and kind. I would highly recommend her.

Great service and the storage was adequate. Will definitely use again.

**Update** The Manager of the property; Ms. D, is very, very helpful, understanding, and patient with the tenants, as I'm currently am, and I'm very thankful for her Customer Service Satisfaction, and I give her a 10 !!!. Thank you so very much, Ms. D, for your help, you assisted me a lot ☺️☺️☺️!!!. Pam really helped me today!... She was very helpful and patient with me!. Thank you so much, Pam and keep doing ultimate job, that you do!, God bless you all !!! 🙏☺️.

Ms.Pam , is the greatest, always helpful!!!!

Come see PAM AT public storage she’s awesome being security on the property for the last 2weeks she’s been a very helpful

Miss pam is the best work she helps me every time I come she always has the biggest smile on her face

Adria is great

Adria is the best of the best😀

Pam was Soooo awesome to my husband and I!!! I was having the worst day and she was so sweet, kind, and patient with helping us to secure our storage needs and helped turn my frown upside down. She is truly an earthly angel so if you need a storage facility, this location is the best. Ask for Pam 🌸☺️🌸

Pam was simply terrific and very knowledgeable with my needs. Will come again in the future if needed!

Come see Pam it was good to see her again here paying on my account she have a smile out of this world

Pam was really helpful and helped me rent a space fast she has good customer service come see Pam

miss pam good job thank you so much 😊 I didn’t have no problem with my stuff being there, it’s very safe in the area will no I come back again yes I will. Thank you Miss.pam😘

Pam was a big help renting a space she is very sweet and have good customer service

Pam was so patient with helping me find a storage even though I came to Myatt location she moved me in at Rivergate she the best and I am stress free

Wonderful experience!!!

Ms.Pam was very very helpful and sweet. We had the system keep messing up and starting over on us. She was great about the entire situation. She definitely made my experience wonderful! Thank you again public storage I do appreciate it.

Ms.Dee She is a wonderful person and great service.

Pam was a big help with letting me look at large units to put a car in, good customer service

Adria🤩

Awesome customer service from Pam B. 😀

Dee was great. Got me set up quick and easy. Great customer service. Very friendly and personable.

Pam really helped my friend get in a storage today very friendly lady

Pam was a great help today

Pamela was a big help with renting me a storage

Pam was a big help she awesome

Pam was a great helper in her work and a very happy person with her work. I am completely satisfied.!!

Pam was a big help andhas good customer servicio

Pam was awesome property clean and she helped me download the app thanks Pam, went to stroage yesterday and Ms. Dee helped me out a lot, want to give thanks to her also. Thank you

Dee is wonderful and very helpful!! Good, clean facility! Would recommend!

Clean facility! Wonderful, courteous staff!! Dee is great!! Would recommend to anyone looking for a place to store their things!

Dee was extremely pleasant I really appreciate her!

Dee is very knowledgeable and helpful!

excellent service and kindness I recommend it 100% thank you

very good clean place the service is very good the person who served us very friendly highly recommended

This is by far one of the nicest storage units I have toured. I will be bringing my business here. Ms Dee has been so helpful to answer all of my questions.

Pam was awesome and a big help the property was clean she has good customer service

I work with many storage facilities on a weekly basis and the facility here in Rivergate was amongst the best. Dee was a pleasure to do business with. I would highly recommend this facility to anyone that needs a good place.

I highly recommend this place! The property manager Dee was extremely helpful and understanding! Good people make a difference.

(Part 1 of 2) Your belongings are not safe here! If you’re even thinking about using Public Storage for storing your valuables, you need to read about how my locker was ransacked and looted while Public Storage failed to perform even the most basic due diligence to prevent it, despite there being a string of similar burglaries both before and after what happened to me. I was a customer for sixteen years and didn’t have any problems until very recently. One reason I chose Public Storage is they have a manager’s apartment on site at the entrance, which I thought added an extra level of security. Hold the thought about the manager’s apartment. On February 13, 2024 I visited my locker after being overseas for a couple of months and removed a bunch of belongings relevant to my work, which is what spared me from losing even more belongings when I came back about 11 a.m. the next day and found that my unit had been burglarized about 3 a.m. and looted to the tune of about $15,000 worth of belongings, including about a dozen firearms. The unit next to mine, 32, which was the second of three inside one of the exterior doors, was also burglarized. I believe it was unit 124 or 129 which got hit the same night, according to employees. If you’ve ever been burglarized or robbed, you know the feeling of being violated. As I was dealing with the aftermath, in no particular order that I can remember because of the shock I was experiencing, imagine the following details coming to light in my interactions with Public Storage employees: -A detective showed up because of the number of firearms involved, and because it was not the only recent incident involving firearms being stolen from Public Storage. One of the employees commented, “Oh, that’s the [detective] who always comes out.” Wait, WHAAAT? You mean this is a regular occurrence? -Yes, apparently this is a regular occurrence: someone else lost a couple dozen firearms from his locker a few weeks prior to my incident. As an aside, some of them will almost certainly be used in criminal activity; if they are and you’re one of the victims, you may have grounds for holding Public Storage liable for their gross negligence bordering on reckless endangerment which I’m still in the middle of describing. -Unlike in my incident, some of the recent burglaries were committed by thieves cutting an opening in the rear fence. While I was dealing with the police, the Public Storage handyman showed up and they decided it was time to repair the breach in the fence in an attempt to at least put up some sort of resistance. In my case, the thief entered through the broken front gate and burglarized three units including mine. You read that right: Public Storage let DAYS pass before they even repaired the breach in the rear fence which had allowed some burglaries, and they had not fixed the busted lock in the front gate (see video) which allowed three more burglaries. Stay with me; it gets worse! -You can see in the photo the flimsy excuse for a lock which they now placed on the gate. I was so frazzled and stressed out I didn’t bother to look at it closely, and it had not yet sunk in to me how lackadaisical Public Storage was being about security. The handyman installed beefier hardware on my locker. The previous hardware had been cut through with bolt cutters and the lock was simply twisted off without opening it. You may wonder, like I did, why they didn’t use sturdier hardware to begin with. I spent most of the afternoon dealing with the police, crime scene investigation, etc., and decided I just needed to get a good night’s sleep before taking the next few steps. The thief had left behind some valuable things, which I removed and took to a safer spot. (To be continued separately because of text limitations per review)

PAM DID GREAT FINDING ME A UNIT THIS WAS EASY AND CLOSE TO WHERE I LIVE

I'm so glad I was able to find this Location Mrs. Pam was very helpful she answered all my questions. She went with me to go look at the building and answered all my questions She is very professional and I'm so thankful for good people that you can tell they love helping people and their job that's hard to find these days. The deals she's shared that is going on were a blessing for me.

Pam was fantastic and very helpful getting me checked in! She made the check in process easy and the faculty is very clean and organized. Overall, 5 stars

Dee Holt was very friendly and went above and beyond as far as customer experience. Bought a unit from auction and she was helpful and very friendly. I would definitely recommend getting a unit here if you are needing one

first time at public storage mrs Pam nice 👍 customer service

Pam was so helpful! What a pleasant experience!!!

Dee makes my experience with public storage a pleasant one every time I enter rivergate store

Ms.Dee and Ms. Pam are SOOOOO HELPFUL!! They were so patient and helpful when I got behind on my payments. I live in another country and I trust them guarding & protecting my belongings! Super grateful!!!Thank you so much Ms.Dee 🤎🌻

The best experience ever! I wish Ms. Holt was an employee of mine.

What a friendly manager you guys have. She is amazing to talk with and always available to help out. This storage facility is clean and have spacious units. The property is easily accessible without having to get out of your vehicle to be granted access.

Pam was a really good helper above and beyond she helped put me in a space set my online account up thanks Pam go visit Pam

Ms. Dee is always so helpful when I I need help thank you so much

I want to thank Ms Dee Holt for all the information she gave me the place was very clean and beautiful Ms Holt was very nice and polite such a sweet lady thank you again Ms Holt

I stopped in to check on prices and the manager Mrs Dee Holt was so helpful and nice i recommend this place

Dee has a so polite and has a big smile thanks Ms Dee!!!

I enjoy the kindness of the manager Dee she is always so polite..not to mention she is always doing a lock check and keeping the lot free of debri

It has worked out for me. Dee has been good to me.

Muy amables y atentos ha todo

Fallon and Angela are sweethearts

Dee, was awesome, super helpful and a pleasure to work with.

Dee is the best! Very caring and helpful. Always polite and does the best she can with any questions or other needs.

I appreciate Ms. Dee Great customer service and I love the fact I constantly see her driving around, keeping her facility in the rivergate location clean and clear of any debris. I have three storage units with another company and driving on their property. I have gotten three flat tires through the years And at $165 a tire. I truly appreciate you ms. Dee and for all that you do, thank you for the great experience with public storage you’re awesome!

WOW, I dealt with Mrs Pam today and she was amazing... customer service was top notch.... would definitely recommend choosing this location for all your storage needs

Dee is the best manager ever..she is always available to help me when needed..I so appreciate her so much.

Just wanted to say a great big thank you to Dee Holt at Public Storage in Rivergate for her great customer service! She was extremely nice, helpful, friendly and professional! We love talking to her as well! She was very kindhearted towards us when we were dealing with our storage unit on an extremely hot day in bringing us each a cold bottle of water! We really appreciated that! Sometimes it’s the small gestures of kindness that mean the most! She was a real blessing that day! Thanks Dee! You rock! Public Storage is lucky and blessed to have you! God bless! ❤️

Thanks Ms dee for business n help

Dee is amazing

Dee was very nice and helpful during my experience renting! :)

Service was great from Dee and Pam

Great place to rent. Nice people. Clean spaces.

Got in the Williams rd location before they opened completely the young lady behind the counter who’s name slips my mind,was by far the most helpful and accommodating person I’ve done business with for some time now . Her and the other ladies run a tight, clean , well organized operation… thanx girls a great help to what was a crazy morning

I was at this Public Storage today and Dee Holt was super nice and extremely helpful, thanks Dee

Go see lady Pam in Madison River gate, Public Storage, she be at all location, she can help you get in a storage unit

I want to thank you Brett for making me a happy customer again and making things right.

She has helped me out. Very friendly.

I stop by today and Pam was a great help she went above and beyond it was great customer services thank you verry much .

Pam was a really good helper today I have a storage for my needs, thanks Pam

The only storage would wait to get there and didn't have to, but grateful that (Dee) rivergate/Madison called to make sure I was coming, I would recommend Public Storage to anyone

Pam had a busy day and still helped me out and had auction customers in line waiting to be seen she really has patient

Pam was really helpful she put us in a unit which we really needed fast , you are the best

Dee is an amazing lady to work with. She is very explaintory on everything I have question about.

Dee is awesome. She will definitely take care of you properly

Highly recommend you stow your goods here where it will be safe. Dee help me select the right unit for the items I had and pricing is inexpensive, and payments are so easy to make. You can either pay cash or card through their app! Overall my experience there has been great,easy going,trusting.

I was out and about and Pam heard me talking about i need a storage and she asked me to go online or come see her and she would take care of me, she made my day and has a smile you can not resist,with a great attitude, thanks Ms.Pam

I just moved from Chicago and Pam was a big help to us, thank you Pam great customer service

Ms. Pam is amazing! Her customer service skills will have you feeling like you’ve known her all your life. Would definitely recommend storage at this location!

Go See PAM!!! She has GREAT Customer Service!!! She helped me with EVERYTHING and made the process very Easy!! :)

Go see Pam! She’s awesome

Dee was sooooo helpful! I was in and out with a bigger unit!

Property manager was amazing! Great customer service and takes out time to help you! Very friendly and I recommend anyone to come and reserve a space unit.

Very professional and helpful !!!!

Dee has been an excellent person to us after being here with Public Storage for 5 years, we had multiple incidents at a dislocation that she took upon herself to address properly, honestly, and with great integrity! So we just make our payment at the Madison location now instead of Gallatin. Thank you Dee!!!! GOD Bless you!!!!!!!

If you want a great customer service experience when renting a storage unit... This is the place! Ms. Dee in the office was absolutely amazing and made it an enjoyable experience. They really care about their customers. I'd give it 10 stars of I could.

This facility is ran very well. My unit was clean. I didn’t have to clean it. Even came with a bug trap! I found out they even walk the units to make sure we lock them correctly every morning. I know this because I’m guilty and received a Saturday morning phone call and omg am I thankful for their professionalism. Also..move in special was welcomed and no admin fee if you have to upsize. Why can’t I live here?!?

Adria helped me down grade units flawlessly! She was available for any questions I had and was very friendly. Would rent from them anytime!

Dee was so helpful! Showed me exactly where my storage was! She's the best love having my storage unit here

We loved working with Dee! She helped us out a ton with getting our unit set up and made the process seamless.

ms.dee was very helpfully and treated us well helped us get everything situated just lovely

Awesome customer service, so polite, and she answered all my questions. It was just a wonderful experience

Adria and miss dee did a wonderful job they were very respectful and nice and it was a wonderful experience they make our stuff feel very safe

Adria is a great customer services and help me a d this place is great and customer services is great. I highly recommend this storage places and they will do what they can to take care of u. Thanks brandon

Adria is A+ in my book.

Miss Dee and Miss Adria are the best and they care really about people not only for you but they will there to help you in anyway possible, there's no better storage than that...

Ms.Dee is and amazing woman she helped me out so much thank you so much

Adria and Ms Dee at this location is awesome..if you need a storage come to this location👍

Adria was great, very nice and helpful.

Great service

Fantastic service! The property manger Dee offered us quick and useful service.

Ms. DEE is the best! Truly a woman of her word! I will always come here! TOP TIER! 100% RECOMMEND

I called New Years day and spoke to Nicole. Great customer service despite being a national holiday. Then Dee helped me viewing and setting up the service. Experience was great and fast. Overall great service. Thank you Dee and Nicole.

Ms Dee is an amazing employee!! She definitely has looked out for me in the midst of me having surgery in May and getting behind on payments but she always kept me in the loop and by the grace of God I was able to make my payments and keep my storage. God bless her!!

Dee is super awesome and super helpful answering all of our questions! I always use Public Storage for all of my storage needs.

Dee is an incredibly helpful and kind manager! This location has been great and is always clean.

Went up on my storage without noticing me then was told they notified me n didn't then was told a manager would call me about the issue n I'm still waiting on that call two weeks later

We came to clean duct work in the building, dee was very helpfull and got us started quickly

Did some work in the office Ms. Dee was amazing, funny, helpful, and a pleasure to work with!!!

We worked with Dee closely and she was quite funny and enjoyable to be around! A great personality for sure! Have a good day Dee!

Dee was very nice informative and helpful throughout my process. I will be back whenever I need another unit

Came in today looking for a storage spoke with Mrs Dee lovely lady . Answered every question with the most respect that anyone could have . Very sweet and polite

We love the service at Public Storage especially Ms Dee, she goes that extra mile to make sure our belongings are safe.

I have never rented a storage space before. Was nervous and unsure what I wanted. The manager Ms. Dee was very helpful and very kind to me. She is the reason I decided to rent a space here. Thank you Ms Dee for being so helpful.

Dee is so professional and helpful. God sent as moving can be so hectic. Thank you!!

Place is trash! Not trustworthy place at all. And management doesn't do there job as well.

Miss dee did an awesome job.... Verry attentive and helpful

I bought a storage unit from one of your places and Miss Dee at this location was the best she was very willing to help me get my stuff out same day very pleasant to talk to she deserves a race

Mrs. Dee was actually at my location today and she was extremely helpful! No one is ever at my location working which caused me to get a late fee and she got it waived for me since it was not my fault. I wouldn’t have been able to get in my unit if she hadn’t of been there. Super greatful for her! Amazing staff member to not such an amazing company.

Ms. Dee has been more than helpful and has made my experience renting a storage room at her facility easy. I'd recommend this place! A+

Great service and friendly environment Mrs D is very nice thanks for all her hard work.

Best place to use. D is the best and has been helpful

I travel a lot and I used a lot of storages and to say that the honest God truth this is the best customer service that I've ever had Ms Dee is awesome! informative, friendly ,kind, and very efficient .I feel that my property is safe and secure and I don't think I felt that in any other facility. So five stars all the way and definitely for Ms Dee, sincerely Dennis Duncan

Miss dee is always the brightness spirit in the world. I thank you all for having her.

Very polite band professional

Dee was the best property manager I have ever had. She helped me so much. I wish there were more people like her. Thank you Dee

We picked up a unit on Saturday 9/10 and met with Elijah. He was very helpful and thorough walking us thru the process. Such a great experience then we met Dee Sunday and she was fantastic too!! Clearly both are assests to Public Storage!!!

Der is amazing! She’s always willing to help any way she can.

This place is a pleasure to do business with. The manager of the property, Ms. Dee is always extremely helpful, kind, and knowledgeable. She always ensures that things run smoothly and everyone is treated with respect. I will continue to do my business here so long as she is here.

Great customer service!! Y’all come see Mrs.D

Pam was great she has great customer service skills.

I am contractor at this location Manager Dee always pleasant to us and customers thank you Ms Dee

Very good manager at this property very kind to us contactos

Manager Dee at this property has been a huge help to us contractors working at this property thank you

I am a contractor working at this property and I have to say this is the cleanest property we have been to the manager Dee is very helpful when we need her

Dee was and continues to provide exceptional customer service! Great facility with great prices!

Thank you public for giving myself and my dog a quaint secure place to store our items with generous times to come in and out of the property and great managers such as Ms. Dee who was there to answer all my questions and help with anything needed. I felt my items were safe and secure there the whole time.

Also enjoyed the experience Miss Dee gave to me I was going through something and she brightened my day I really appreciate it her.

Ms Dee always gives great service !!

This is a wonderful and clean place to store your items! Working with Dee has been a pleasure, she goes above and beyond for her customers! I would definitely recommend you to see Dee for your storage needs!!

Had a wonderful experience, Dee helped out with everything I came in for today. Excellent customer service skills, prompt and ready to go! 10/10 Would recommend to family and friends!

I have experienced nothing but kindness and the employees Jennifer and Mrs D are life savers when someone who's not supposed to be there ! Jennifer noticed someone up to no good trying to sleep there unit ! She stayed with until I locked my unit ! If it wasn't for her I would have known it and he could have robbed or hurt me ! Thank you all at this location

I Met With Dee Today At 1546 Gallatin Pike She Was Absolutely Amazing Very Professional, And Understanding. She Helped Me Get A Hold Of Someone After Trying For 2 Days.

From the very beginning of contact and the meeting of Ms Dee, we have been taken care of properly efficiently quickly and with kindness and care. She explained unit capacity and offered suggestions when we had a situation with over booked movers. Our unit was sufficient for what we needed. Ms Dee was very helpful anytime we had questions. The facility was clean and she was very attentive to the surroundings. This is overall the best business customer service experience I’ve had in a loooong time!!! I would definitely recommend !!! Thanks for everything Ms Dee!!!

Sherry is Awesome!!! Very pleasant and caring about the customers that she serves. My experience with her was a great.

I met a sweet heart name Dee, who manages the Public Storage at 1546 Gallatin Pike N Madison, TN 37115. I found her to be professional and knew her stuff, she got me signed in right after transferring from the 201 Williams Ave facility. My experience was pleasant and would highly recommend this particular location to anyone. I purchased a "10 x 20 "unit, it was clean, in a great location and near the front entrance. I have to say I was impressed when Dee took the time and checked on me while I was unloading. She is helpful and kind...so Public Storage management ...I would suggest giving her a raise...pronto!

Great service!

Dee always greets me with a smile and always very helpful. Come see her for 5 star service.

Dee was great; she made my experience delightful.

Dee the Manger was the best. She answered all my questions I may have had. I couldn't have a a better time with her. I'm glad I'm glad I had the opportunity to meet her. She is a real blessing. To her bosses. She needs a raise on her. Well the only thing I am having a problem with is the app. Trying to open the gate so I don't have to get out of my SUV would be nice.

THIS REVIEW IS STRICTLY FOR THE PROPERTY MANAGER NOT ANYONE ELSE AFFILIATED WITH PUBLIC STORAGE OR VENDORS!!!! PROPERTY MANAGER DEE WENT OUT OF HER WAY, OVER AND BEYOND TO GET MY SITUATION HANDLED AFTER MULTIPLE RUDE ENCOUNTERS WITH CUSTOMER SERVICE REGARDING MY MONEY BEING MISHANDLED, AND THEM JUST BEING RUDE TO ME!! SHE POLITELY WENT OUT OF HER WAY TO APOLOGIZE FOR THEM, SHE WAS STILL ABLE TO ALLOW ME TO RENT WITH HER PROPERTY AFTER I WAS TOLD MULTIPLE TIMES THAT MY MONEY WAS GOING TO COME BACK THREE DAYS LATER!!! SHE WAS A VERY PROFESSIONAL PERSON THROUGHOUT THAT ORDEAL AND SHE HONESTLY NEEDS A RAISE OR COMPENSATION FOR HER OVERALL CARING ATTITUDE!!! SHE CARES ABOUT HER PROPERTIES AND SHE ALSO CARES ABOUT THE PEOPLE!!! SHE ALWAYS COMES OUT THE OFFICE TO SAY HELLO, ON A SLOW DAY!!! SHES JUST AN AMAZING HUMAN BEING AND DOESNT GET THE CREDIT SHE DESERVES!!!! 🙏🏾 Thank you DEE!!!

I came by to pay my bill for month today, and had a chance to be served by Dee. Again as always, Dee give such wonderful service. She is pleasant, easy to work with, and last but not least she is very professional. She is a wonderful asset to this company. Thanks Dee, Norris Randall...

Ms. Dee at this location was veryyyy helpful in my process of moving everything out of my storage. I lost my storage key over the time frame of doing business with them and she was very knowledgeable about procedures as well as assisting me to the best of her ability to convenience me in my departure of the property. Ms.Dee , you’re the best!

This place is amazing. The staff members are incredibly helpful and nice. The manager at this location, Dee, is amazing at what she does. She really cares about her customers and it shows.

Dee is a pleasure to deal with.She is always in the office when needed. THANK YOU !

Dee is always there working her tail off. Very helpful and always plesent to see!

Storage units are good and the workers are friendly, had some issues that were handled very well by the GM. Would recommend

I just moved to Clarksville for temporary and Dee was simply amazing. I had to transfer locations and they went out there way and made that happen for me. I got nothing but great customer service from them.

Positive experience. I picked my unit out online. As soon as I pulled up I was lost but Dee came out and showed me were my unit was located. After unloading my Uhaul unfortunately, 1 piece of my sectional could not fit inside the unit . Last, minute Dee came to the rescue and had another smaller unit available. She is speedy and efficient. Made the ending of my day 😮‍💨

The manager at this Public Storage was a joy to talk to and helped me with all my questions.

I'ts truly nice to always be greeted with a smile and given great customer service. Dee, at the front desk is truly awesome!

I needed a storage unit for a few months until my house was ready and Dee made the process so simple and sress free ,she new exactly what I needed and recommend the perfect size. Anyone needing a storage unit should see Dee at Public Storage on Gallatin Rd.

I called yesterday and spoke with a lady named Dee. I was trying to find a storage to rent and she was amazing helping me with prices. I just wanted to say thank you for having such a sweet and knowledgeable person working there.

I came to the office the other day and talked to Ms. Dee she was wonderful helped me with all my question and was very Intuitive.

I came into the office to ask about rental and Ms Dee was very helpful and friendly would recommend this place to others