Harry and Keith are great people and welcomes you with love! Very professional as well .
Caitlyn was awesome!
September 9, 2024
I have occupied a unit at Public Storage, 5251 Mt. View Road in Antioch, Tenn. since 2011. Several years ago I added another unit. I have seen many employees and managers during this period.
Right now I would be remiss if I didn’t bring attention to the present property manager, Harry. Taking into account all the people I have interacted with he is far and away the most professional and engaging. Harry sets the bar high. He possesses excellent customer service skills. There hasn’t been one time I haven’t seen a smile on his face. He is always ready to assist you in any manner, very communicative and explanatory. He is detailed and thorough in processing payments. When he is helping you he makes you feel you are the most important person he will encounter that day. There have been times visiting my units I have witnessed Harry outside the office. There is only one speed for him - full throttle. He appears determined and focused in taking care of his responsibilities.
Honestly, Harry is just an all around nice person. Public Storage is very fortunate to have him in its employ!
I had a great experience with the storage facility Mr harry was so kind and so nice i highly recommended them
Harry was great and helpful
Harry and the other guy ( I did not get his name )
Was very accommodating and willing to help me pay for a storage at another location due to circumstances at the time.
They made sure to be nice and helpful and find a solution to a small problem we ran into. THANK YOU!!!
Harry, who's the property manager, is great with people. He actually listens to the customer & does everything in his power to rectify the situation. He's a great guy & I'm glad he's here.
Thank you Harry for the great work. You was a great help and hope to do more business with you.
Joe was extremly professional with helping me locate a parking space. He was very patience with walking me through the process of getting an account setup . The property is clean with easy access. Highly recommend this location to anyone looking for storage.
Harry provided us with great service! I will definitely recommend this public storage! Thank you so much Harry! Keep up the great work!
Harry was amazing! Made my experience easy!
Would recommend this storage facility to anyone, thanks again Caitlyn!!
Caitlyn made everything so easy! Love it here
Caitlyn was a pleasure to work with!
Harry was great! He was very kind and efficient. Made the experience easy.
Tried to stop by two days in a row to make a payment. Once at 3pm and again the next day at 5pm. No one was there to take my payment so I had to call and was charged an extra ten dollars! Now they want to charge 52 dollars next month 🙄
Management at this facility is on point.
Extremely professional Helpful, friendly staff.
the manager, Harry Guess,.. he is an outstanding guy with great customer service skills,... and he really goes the extra mile when it involves looking after the property and the customer... I personally wouldn't want a storage unit anywhere else, even if it'd save me a buck or two, because of the quality customer care, and property protection.... Thank you Public Storage for having Mr. Guess manager the mt.view rd property.
Service representative was extremely helpful, kind, thought to assist me with finding the right type of storage space and not trying to just make money or over charge me. Will definitely consider using Public Storage for any future needs... Thanks Harry!!! 😁💪💯
Absolutely the wost storage place ever. Does not have hours on their doors. Google says the building is open till 6, but every time we have ever come out here it has been nobody. I have talked to literally no one in the all of 3 years we have had the unit. We are finally done with this place. I would suggest some place else where if you need to actually get in or talk to someone.
Carrie is absolutely amazing ! She’s extremely polite , and cordial.
Amanda is amazing. I was in the office on 10/02/2023 with moving struggles and her kindness was patient, loving and empathetic. Though I was going through my struggles, she made moving with public storage so easy. OMG! Thanks Amanda for everything
Amanda was so nice and helpful, and calm, we felt safe using the storage space and she did a great job explaining everything and showing us what to do. Highly recommended!
Amanda is nice person working here she help me with everything I need she’s so sweet 👌
Ashlyn and Amanda were very good to me. They help me find a storage that would fit my stuff and there office smells amazing. Thank you ladies so much. They are the dynamic duo.
This place has excellent customer service. Amanda was so helpful to my husband while he was there. Highly recommend.
Kay was such an amazing help! Thank you
Good location very good customer service I been there today and storage manger name Amanda Thompson very nice to me she is a great person and great customer service I really want to tell her thank you so much for your service
Kay is great, insightful, responsive, upbeat, patient and professional. I'm glad I chose Public Storage.
Caitlin is a rock star thank you my truck already looks happy!
I enjoyed my time at this location. Kay made it so easy and she's super nice
Kay is an amazing manager! She made my rental process smooth and easy. She even helped me save some money!! Thank you so much Kay!
Kay was so helpful and made the rental process smooth
Kay’s friendly attitude and helpful nature made my day and move in such a breeze. Thanks for your help, Kay.
Kay was so amazing and helpful. She made move in such a breeze and her friendly attitude made the leasing agreement fast and enjoyable.
Kay provided great customer service! Excellent!!
Caitlyn was so friendly with assisting me to get a unit. She explained the whole process and answered all my questions. I highly recommend renting here :)
Miss Caitlyn has been such a huge help! Always friendly, always wanting to make the best experience possible and keeps everything running smoothly!
Always friendly and helpful
Caitlyn was so friendly and professional thanks so much Caitlyn
Caitlyn helped me resolve an issue that has been a problem for months!! She is knowledgeable and friendly. Thank you.
caityn was awesome! Recommended this location
Caitlyn was great! Made the process smooth and went beyond to help me find what I needed
Caitlynwas so nice and helpful
Caitlyn was SO AMZING! She stayed after hours for me.
Caitlyn
Provide great customers service.
I highly recommend her services.
Caitlin helped me get the app so I can open the fates right from my phone, thanks!
Caitlin helped me get the perfect unit, thanks
Kaitlyn and karen were very helpful!
Caitlyn and Karen helped me with my account. Thx they was great and very friendly
I really had a great experience with Caitlyn she is the best. She literally runs between 3/4 different properties. I had an issue a she jumped straight on it an fixed my issue. She is very polite with excellent customer service so I would definitely recommend dealing with her for all your storage needs.
Caitlyn assisted me greatly with my storage unit and helped with lowering my monthly payment.
Caitlyn and Kay. We're the best very pleasant and friendly. I have been at this storage for 4 years and would never change my location.
Caitlyn is so nice and professional, really appreciate her helping me get a unit
Kay was amazing! Very helpful and super friendly
Lashell , Kay and Catlyn is on site at this location and she is as kind & as helpful as anyone could ever be. She assisted me with multiple issues I had brought upon myself and is very easy and a pleasure to do business with!
Kay and Caitlyn were immensely helpful today. I’m so glad they were able to help me and they’re so funny and awesome. Great place!
Caitlin and Kelsey were very nice and knowledgeable and professional I enjoyed my experience.
Caitlyn has done a very wonderful job helping me with my units and parking slots. I hope she stays for a very long time because I love dealing with her.
caitlyn stayed after hours to help me lease a unit i really needed in a pinch. Super friendly customer service
The public storage on my view road is a life saver. Caitlin Taliaferro went above and beyond to accommodate myself when no one else would. I had spoke with several people and had no responses at the facility I was with..... There was never a person in the office, or to answer the phone . Caitlin was so helpful and I am so thankful for her being just a kind person and her customer relations was exactly what you would hope for.
Resha and caitlyn excellent job very nice and helpful.
Laresha was big help move in was easy!
THANK YOU KATIE SO MUCH FOR THE PARKING SPACE
Laresha was very nice and professional she was a great help the whole staff was friendly
Very pleased with my unit and the customer service from Caitlyn. She is always available to help me out. Awesome work Caitlyn 😃😃!!!
Laresha was very friendly and very knowledgeable. Got the job done quick. (: definitely will recommend
Customer service agent was very helpful and well mannered her name was kaitylen
Great customer service & very friendly helpful employees!
Laresha took my payment today and gave great customer service care. Kaitlyn is amazing as well. Thanks ladies ❤️
Caitlyn and Laresha were the sweetest women. They helped me and made me feel comfortable with the whole process. 10/10 would recommend!
Really appreciated the service i got from caitlyn and lareisha
Larissa and Catlin were the greatest and most professional def go see them
Caitlyn were super helpful! Thanks so much for all your help today
Great place! Thanks Caitlyn!
The service was excellent with great hospitality
Caitlyn was very helpful and friendly! Had me in and out very quickly
Caitlin was very helpful and sweet! I definitely recommend her for help with your unit !!
Caitlyn helped me lease a drive up unit today and was very fast efficient. If I could of gave 6 stars, I would of gave 7!!
Caitlyn was amazing I had locked my meds in my storage and she saved the day!!!
Caitlyn is always helpful and friendly, will be a returning customer
Have rented here for a while and never had any issues. Caitlyn is always very friendly and professional.
Moses and office staff were very polite and helpful. I have been going all over the place to get things done for our move and they helped alot to get things done fast.
I’ve been here for years and have couple of units. Caitlyn is the best employee I’ve come across while renting here, she’s so kind and professional. I will continue to rent here and would recommend to anyone
Caitlyn and Moses were awesome today, helped me so much and we appreciate you for taking good care of your customers
Had a great experience while renting here. The PM, Caitlyn, was helpful and very friendly. She was always attentive to all our needs. would recommend this location to anyone and will store here again in the future.
Caitlyn is very professional and nice. She does and excellent job!!
Very professional and straightforward communication.
Great service from caitlyn, and this is a great property. Glad i rented here :)
Caitlyn helped me lease the perfect unit! Thanks
Caitlyn, could not be more helpful, she’s very knowledgeable, and there’s nothing I asked her for that she did not help me with. She’s a wonderful employee. I hope her income reflects her helpfulness for customers…
Meghan was really helpful! More employees like her 😃
Meghan was a wonderful help and took her time with my confusing requests. Thanks Meghan!
Caitlin was amazing! She was very helpful and gave us insight to what we enjoyed as well! Thanks Caitlin! Five stars!
Caitlyn was amazing she helped with all of our needs. She was friendly and fast. We definitely will use again!!
I had a great experience with the employee. she is the best at her work. she gave me three times tour guides with knowledgeable explanation which helped me to decide which is a better fit for my staff. Great place to rant.
Went here today to pay my bill and Caitlyn helped me download app so I can open the gates from my phone. So much more convenient!!
Very thankful for Caitlyn, she helped me get my rent lowered today and always has such a friendly attitude. Appreciate it a lot :)
Caitlyn was very friendly and quick with the checking in process thanks for the service.
Caitlyn was a great help, we like this place a lot
Got a unit here today and caitlyn was the one that helped me. She was very kind and helpful during the whole process. Clean property as well
Caitlyn helped me lease my unit today and got me a good price on a unit, she was very helpful and I’d recommend this location
Meghan and caitlyn helped me lower my rent on my unit and I'm so grateful, thanks a lot guys!
Caitlyn and Meghan were wonderful to work with, great experience overall!
Thanks for all your help!
Caitlyn helped me get the perfect climate controlled unit to put my stuff in, very friendly and kind employees here
Caitlyn had excellent customer service. She answered all of my questions and throughly walked through the steps in regards to setting up my account.
Caitlyn works so hard to make sure the property is clean and her employees are happy. definitely the best location ive been to, come rent here if you need a unit
Caitlyn and Kim were very helpful during my move in, 10/5 stars!!! Property is clean and well organized too
Caitlyn and Kim are so nice, they helped me get a fee waived and I really appreciate it. Lovely people
Everyone is professional. I've spoken directly to Kim several times. She has answered my questions or found the answer if she specifically didn't know . She's patient and friendly. Great experience each time. Thanks for being you Kim. Have a good day.
Loved ms Kim she helped me pick out a unit that was best for me and was patient. Love her personality great customer service 10/10 recommended
They're always so helpful. Kim is very pleasant to deal with.
Great facility and great staff...especially Kim...thank you for your assistance...you went above and beyond.. again thank you!
Kim was great took care of business smooth plus had a great method of communication……thanks a lot Kim
I just wanted to share how friendly Kim is and very helpful. I really enjoyed talking with her.
Kim was very helful to me and such a delight! I would absolutely recommend renting from her
Tree was very helpful and friendly.
Went to view an item to buy. Cool spot to store your items
Kim is Amazing Helpful and delightful to work with
Came to check on my vehicle to find the catalytic converter was cut out and fuel line cut.
Ann was helpful thank goodness
I believe the lady’s name was Connie she was very professional and great help even though it wasn’t her original store she was still very knowledgeable. If you want a great experience she’s the person to talk to.
The service was amazing! Kaity was very nice and helped me so much during the entire process and answered any questions I had.
Kaity was extremely helpful and helped discussed pricing with me about a new unit I was looking into. Will definitely recommend her service in the future!
Thank you J P
Moving to the area soon and needed some info on the units, their price, and availability. The girl who answered the phone, Kaity I believe, was absolutely wonderful and had answers to all my questions! Will be getting a unit here soon and Kaity helped to make that process so much easier. Thank you!
When I called Kaity was very nice and gave me all the information I needed to know about the sizes and what was available. Also the prices..
Thank you!
Cindy Hayes
Katy was very helpful when assisting me.
Kaity was really helpful with everything. Will be telling family to go to her in future!
The units were super clean and the area is overall really nice. Katy especially was very helpful during the entire rental process. Everything was done within only 15 minutes!
Staff is very friendly and understanding .. Carrie took her time and helped me through the process of getting my storage she was very nice about it and went well out her way thank you guys so much great business
Worked with Carrie and it was a great experience despite transferring to a different property (closer to me). Very pleasant and professional.
Great service !! Katie helped me find the right unit size and gave really helpful information about how to stack and fit all my items in the unit. Also informed of their online renting service so I can get a better price. All in all very professional, amazing service.
Excellent service and I never even had to go inside the office. Highly recommend.
Very kind service, katie and mackenzie were very professional and helped me out with choosing the right space and price. Renting was done very fast.
MacKenzie and Katie are the best. And district manager Jacob is too. I'm very impressed with how well the team functions to make my experience with public storage mount view A1.