Public Storage Self-Storage Units at 240 Orchard Drive, West Columbia, SC

Top-notch service. Joseph was very helpful!

They are wonderful!

Very helpful service.

A very good experience and great customer service from Diedra.

Thanks for help Diedra

Lied about reimbursement for the lock because I had my own and also no one is there when they are supposed to be and they charged me more then they were supposed to

Diedra so helpful, really professional and goes the extra mile!

Great space clean

Diedra was an absolute pleasure. I knew what wanted walking in and she made quick work of our transaction. Will be glad to continue renting from public storage for many years to come. Thank you so so so much for the 5 star service Diedra!

Julius was Absolutely wonderful. Very polite extremely respectful, and patient with me. He also explained all the regulations and rules which was helpful because I am a new person experiencing public storage.

Great customer service ! Diedra is great! Always smiling always willing to help! I’m glad to be doing business here

I have absolutely no idea how this place has so many five star reviews. I can't say enough bad things about this facility. 1. Price. My rate started at $176/mo in July of 2021. For comparison, the starting rate at my new unit for the exact same size and kind (10x15 climate controlled) was $68/mo. New unit is in a similarly busy and developed area (Harbison/Irmo). It then went up to $215/mo in Jan of '22, $261/mo in Nov of '22, and then finally, $322/mo in Dec of '23. An 83% increase in my rate with absolutely no appreciable improvements in service or features and, in fact, even fewer features than when I had first moved in (more on that later). The final hike which is when I decided that the irritation of renting a truck and moving everything to a new unit was absolutely worth it to save my self almost four thousand dollars a year. Every time I spoke to someone at the front desk or corporate, I was told there was nothing they could do, that the rates were in line with other storage units (absolute nonsense) and that I had been sent email and physical mail notices that my rates would be increasing. I never once received a notification about a rate increase. 2. Facilities. The main climate controlled building has two bathrooms. They have been permanently padlocked shut since late 2022. I asked about this at the front desk and was given no logical answer as to why. I asked to use the restroom in the office but was told I was not allowed. I contacted corporate to complain and was told to get over it. When I pointed out to them that it was likely an ADA violation, they got incredibly short and rude with me and basically told me to **** off and then ended the chat. The keypad-locked door from the entry way into the storage unit area on the first floor does not fully shut and latch on its own. Very secure. You have to put in your code to get OUT of the gated parking area, which I'm fairly certain is a fire code violation at worst, and irritating at best. The keypad to get out is so close to the gate that it is almost impossible to use it if you are driving anything like a pickup or a moving truck. You have to almost pull up to where your bumper is touching the fence to reach it. Why on earth is it so far forward? The parking lot/loading area is incredibly narrow and while turning around a full-size pickup is irritating but doable, good luck with a trailer or a moving truck, especially the 26 footers. Hope you have three spotters and are ready to make a 37 point turn. 3. Personnel. The only good interaction I ever had with a Public Storage employee, whether it was in person, on the phone, or on the live chat, was the conversation that I had when I canceled my unit. If they had been that helpful when I was their customer, I might have stuck around a bit longer. I can't understand the need to absolutely screw over your existing customers with massive, unreasonable, unexplainable, untenable rate hikes. I mean, I know why they do it, it's because they know you'll put up with it because moving all your stuff again is a nightmare, so they keep milking you dry. But when I go on the website for this location literally right now, the introductory rate for a 10x15 climate controlled is $169/mo, almost half of what my final rate was. So clearly, they don't *need* customers to pay $322/mo for their services, they just know they've got you by the balls and they're going to squeeze.

Thanks for all your help. Fast and friendly service.

Very fast and friendly service. Ms.Diedra was very pleasant and polite👊🏽

Thanks Diedra for all your help with my daughter.

Patty and Donna was very knowledgeable and helpful. Made my experience getting a storage unit great!!

Patti was excellent at providing great customer service. She answered all of my questions and gave me good advice.

Thanking the ladies at the public storage on 240 Orchard Dr. West Columbia. Very helpful.

Patti and Donna helped me in a stressful time much appreciated

Julius and ms. Patti did a wonderful job and Wil be back

Diedra was so helpful. She answered all of my questions and got me taken care of. Made the process easy during a stressful time.

Deidra is amazing! Great customer service. Quick, efficient and friendly.

Thanks for your help

Thanks Diedra

Most unprofessional and annoying experience I ever had. They overlocked my unit for absolutely no reason. Everything was payed in full. Nobody is to reach and nobody in the office.

Diedra was the most helpful person!! Thank you so much Lisa Weiner

Thank you once again Diedra for one of the best experiences I've had when it comes to the storage experience. It was a delight to have had what little time to meet you and thank you for your assistance. Hugs

Fast and easy service

Thanks Diezra for all your help

Donna’s customer service and assistance was very helpful. She went above and beyond. I would definitely recommend family/friends to her location.

Donna’s customer service was above & beyond! She was very appreciated & made our move a little less stressful!

Great customer service. Always friendly to customers

This is my first year of college and im very thankful for Mrs Diedira for helping me find a perfect space .I will continue to rent from her next summer .

Deidra was extremely helpful and so friendly. She had answers to every question I had and was truly wonderful to work with. Clean and secure facility, and great prices.

Donna was amazing! Super helpful! I couldn’t be happier with the customer service she provided!

Great location

Great experience at this location. Jacqueline was courteous and professional when interacting with myself and other customers. She made sure that my unit was working out for me and encouraged me to ask if anything was needed in the future.

Jackie was awesome and helped me with my unit and helped me with the app.

I’m a college student & Mrs Diedra helped me out so much. She helped me with the cheapest storage there was! She looked out a lot and I really appreciated it.

No problems at all! Simple and efficient.

Thanks Diedra for all toyr help

Great storage unit! Patti & Diedra were wonderful to work with.

Staff was very helpful and I appreciate it, love her.

Thanks Diedra. You are awesome!!!

Enjoyed working with donna. It was easy and simple.

Experience was great!!!! She helped me alot. Diedra was amazing. Relocated n transferred me quickly. Very sweet n helpful. Do recommend!!!

Called and spoke to Deidra...she was very knowledgeable and made me feel at ease as I am first time college parent and out of state...thanks for being patient and walking me thru.....will definitely be back 💜

Wonderful move in experience!!! Beth at the front desk was so warm and welcoming when I arrived. She was extremely knowledgeable about the facility and the property and was a huge help to me navigating through the mobile app. It was very nice having someone like her there who really cared about helping me get set up. Would highly recommend her for a promotion and I'll be telling others about this location.

Thanks Diedra for your help

Diedra Williams is a phenomenal and a outstanding woman. Very great hospitally and to who this may concern it is in my best judgement that commercial business need more people like her to represent their company. Alot of businesses today are not big on giving outstanding customer service and remaining humble under all kinds of pressure and dealing with different types of personality and different types of situations to deal with when they arise. It is also my best judgement that Mrs. Williams be recognize for her great workmanship and hospitallity service that she gives. Mrs. Williams gives off the energy as a person that always remain calm and never gets upsets. If she wasn't working for this company I would hire her with no hesitation and I would pay top pay. Mrs. Williams is definitely an asset to public storage.

Fast and easy, nice and clean, Great prices, and Great Customer Service.

I received the best customer service from Diedra! She did a great job of explaining to me the process and she was able to give me an affordable rate. I will be using this location from now on

Thanks Diedra for your help

Diedra was helpful over phone with manager today 10 outta 10 service 👍

Great customer service from Jackie. I had a billing question and she never got upset with my questions and concerns. I wasn’t sure if she would be able to pull up my account because I went to the 240 orchard branch location instead of mine on broad river but she was able to help me! Very great full for the awesome customer service. Made my day. Updated This place is one of the better public storage units in Columbia. They have no rats! And very professional workers. Jackie helped me out today.

Tasha was amazing, she helped me upgrade my unit and was very patient and understanding to make sure we got the right info in finding the right unit for me and that I got the best deal.

Jackie was professional, kind and courteous. She made the process so easy. I only hope all on the Public Storage Team is as great as Jackie is. She helped me today setting the mobile app

Jacqueline was amazing and made the process smooth. Love it!

Great service, Thanks to Patrick’s help!

The fill in for this store front Patrick was amazing. He was very very helpful and informative. Helped us with everything we needed.

Patrick

Sales associate diedra was very professional and huge help, assisting me with my rental, the site was very clean as well!!

Thanks Diedra for all your help.

I Called in and Diedra gave me Great help and customer service She totally Rocks!!!! Give her a call if you need a storage...

I went to the and I was welcomed by ms. Diedra. She was able to direct me in the right direction to what I’m looking for. The facility was clean and very presentable.

Dedra was super helpful, suggested a few products for me to use. Very friendly. Thanks again

Place was awesome person was great Dierda was really great

10/10 Besides being creepy inside the corridors 😵‍💫 super clean and affordable

Thanks Diedra for time and patience. Great customer service.

Fantastic Service. Ty is your guy.! Knowledgeable, friendly, and the best customer service in Columbia. Definitive I recommend this place and Ty for your storage needs.

Jackie was very helpful with my experience today.

Don't mind it, but lately they've had the bathrooms locked and no carts.

Thank you for so much for all your help with my mom's move

Great customer service!! Mrs.Jackie was very understanding and genuine, when answering my questions regarding storage units.