Great place to store your stuff Monica is very friendly and knowledgeable about the storage system.
It was an easy process from start to finish. I highly recommend them for your storage needs.
I really appreciate the hard work and effort of Ms. Monica! She really went above and beyond to help me!
Monica was very helpful with directing me to my storage unit and how to access it.
Stopped in to check dimensions of a vehicle unit. No persons on site and only a video phone. They would not let me take measurements. Avoid this place if you need vehicle/trailer storage and need to know what can fit in the unit.
I had an excellent experience at Public Storage thanks to Janine. She went above and beyond to make the process smooth and stress-free, answering all my questions and ensuring I got the right unit for my needs. Her friendly attitude and professionalism made a big difference. Highly recommend!
Janine was a very good helper and she really takes her time to explain everything about the units and property. She goes above and beyond for her company. Keep up the great work
Just moved in from out of state and needed some assistance with finding the proper size unit and convenient location and Kim assisted me with all my needs and was very helpful, thanks Kim 😊👍🏽
Thanks for helping me with issues that I hadJanine, you Rock
They are amazing !! I had issues with getting in touch with someone but the assistant general manager Kim reached out to me and was absolutely amazing !!
Very smooth rental process!
Update to my previous Review: The Property manager at his location reached out and spoke to me about the problems in my review and they are working on getting the website updated to show hours of access, investigate the smell, and issue a refund. Thank you for reaching out! She was pleasant to talk to and very understand of my concerns
We have used other storage facilities, but this one is a game changer. Great and extremely helpful staff! We will never use anyone but Public Storage! Keep up the great work!!
I had a h r cj of a time transferring units due to a broken kiosk. Brandi saved my day and helped me with the transfer, she was amazing.
I would not recommend storing items at the this location. The gate hours are from 6am to 9pm. I arrived at around 7:30 am to an offline gate after a three hour commute. When I contacted customer service I was advised that the area manager wouldn't be available to get the issue addressed until 9:30 am. When I initially rented the unit this past summer, there was staff on-site. This location recently became a site ran by kiosk. After about a half hour, another young lady arrived wanting to retrieve items from her unit and couldn't do so because the gate was down. I understand things like this happen but with all the money that they are saving by not having staff on site you would think that corporate would have some sort of plan to address issues that may arise during gate access hours when the area manager isn't available.
I really appreciated the help I received from Ms Brandi 10/10
Amazing customer service & would definitely recommend this location to people!!! Still love this location!!
Was not 4 months after I rented the price jumped a over half more I went from a $54 unit to a $126 the people were never in office so it's a issue when u would out of town and have to pay cash because well for 5 months I could not get website to accept payments an if a issued came up the emaid were never see if they even sent one like they said not the man there that runs it you will never see him smile and the young man that started after I was there for a bit will never have a knowing answer to any ? Joe have and he can not ever get the owner when something is ask and he don't know it and was bed bugs found in my things after I had left they were dead but had my unit been full of things not my tools and equipment
Poor service by Monica.
Unprofessional and rude.
Would not recommend!
The property manager Janine is great. She really knows her stuff and is very nice. If you have storage needs go see her. They even have $1 promo for the first month!
I thank Janine so much for helping me get into my unit she was very helpful if you want to put your stuff in storage this is the place
Janine is an excellent customer service representative. Do professional.
Janine is knowledgeable and friendly. Would highly recommend this facility to anyone.
Janine was very nice and helpful. she very knowledgeable of the storage and knew exactly what we needed. it was quick and easy
Can not recommend enough, Janine made my whole experience simple and easy.
Janina was very sweet and very helpful when I came in today
Great service! Monica was very helpful!!
Monica was Ah-mazing with helping me log into the app to get access to my storage unit!!! Great Customer Service ♥️
Monica helped me so very much!!! She was very kind and helpful!!!!
Terry is aGreat Manager, super friendly.!
Monica is always so kind whenever I need anything she always have a solution.
Monica was very helpful and pleasant.
Great service and clean facility!
Monica helped solve an issue, she did great 6/17/2023
KTP Ms. Monica was very polite and helped me resolve all my concerns. Thank you so much for expediently returning my call, listening to my concerns and helping me resolve the issues. Excellent customer service equals Happy Customers!!!!
Terri is friendly and helpful. She came out and put a temporary lock on my storage unit until my boss was able to buy a replacement.
Manager Teri was great and helpful.
Terri was amazing and extremely helpful!
I called Terry to help me out with my storage rental. She was very helpful.
See Terry for you storage needs!!
Terry was Awesome!! She helped us out with out storage rental!!
Great place to rent a storage spot to keep your things. Store is clean everytime I go there
Great place to rent a storage unit the property is very well kept an the manager Monica is very helpful with all my needs
The property manager Monica is awesome and is very helpful
I love using this location specifically. Monica is always very professional and friendly.
The manager Monica is so nice and very professional. The place is always clean and a friendly environment.
Monica at this location is super helpful and very professional everytime I come here
Monica and Audra were a big help today! They have excellent customer service! Very kind and professional and got us our unit in less than 15 minutes!
Monica and andru they the best in the area very knowledgeable ..
Monica was extremely friendly and helpful!
They are great to work with and understand your needs.
Its a nice storage facility but a little pricey
Monica did an absolutely amazing job showing me everything I needed to know. Great service here! HIGHLY RECOMMEND!
Ashley and Monica were great, they gave quick and efficient service and made it a fun and enjoyable experience.
Monica was most helpful when in time pinch to store furnishings. She is an excellent propers manager. Highly recommend.
Very nice! Very awesome gals.
Shannon and Monica!
Both property manager Monica and trainee Shannon very friendly and helpful very pleasant experience
Monica and Shannon were very helpful in getting me into a rental unit.. 5 stars for these ladies for their expertise.
I absolutely loved the service I received from Monica at the Summerville location. Even while dealing with lots of stress she kept her cool and helped me and my family get the unit we needed!
The property manager, Monica was very helpful!
Monica gave us great service !! Thanks for everything.
Have been a customer for past year and chaged units downsizing and Monica has always been so helpful and friendly. Very happy with total experience!
Monica was very professional and a great help!
Great service, clean facilities
Excellent costumer service by Monica
I have had my storage for a year and a half the ladies here have excellent customer service shot out to Ms Monica for going above and beyond
Monica is amazing, she stopped to help me on her day off!
Amazing service super friendly!!
Great - Janine helped a lot
Janine was a rockstar helping me transfer units on a very busy Sunday for her. She was courteous and extremely willing to help however she could. Definitely a positive experience.
Janine Very good this is the best place to rent from in South Carolina
Janine provided excellent costumer service and was extremely helpful at helping me select the proper unit for my needs. She answered all of my questions, showed me several different size units and helped me through the application process.
When ever I went to my unit Janine was always busy cleaning units and other areas around the facility.
Thank you Janine 👍
Monica gave the BEST customer service you can ask for. Very clean facility and super convenient thanks to the public Storage app.
Awesome place excatly what I wanted. Climate control nice sizes, very clean, easy access. Janine made things easy very nice and welcoming. The communication was great as well she answered all your questions and more.
Got my unit yesterday and Janine was awesome. Great staff good prices
Janine.. provide the most excellent customer service.. Great experience.
Very friendly, knowledgeable and helpful.
I was there last week, Monica and Quinetta were helping me. They were very informative and efficient with the process! Answered all of my questions, even showed me a few units to make sure I found the right size for my needs!
Thank you so much for a great and easy experience.
Christine
HOTWORX Summerville
Thanks Monica for the rescue of my nephew's belongings out the elevator. He's ecstatic of the space and happy.
The lady that help me today was very nice and helpful thanks
This place provided absolutely amazing customer service. Monica was not only very kind but just truly an awesomely spirited person! Glad I came here for my storage needs!
Monica was very friendly and informative. I really do appreciate her customer service.
A good place to rent for storage, Monica is a great manager an answered all my questions of my needs
This place is awesome. The clerk Monica check prices for me to ensure I was getting the best price at her location which also happened to be closest to May house so great costumer service.
Janine was very helpful and kind and made sure that we had eveything we needed.
No bathroom access if no one's at the front desk. Dumpster is locked yet they want you to clean up.
Trish and Charlotte are amazing! My rental process was quick and easy. Both of these ladies were very helpful and honest.
This was our first time renting a storage unit and Janine’s customer service was outstanding! She was thorough and provided top notch assistance. Thank you Janine!!
Thank you Ms. Monica for being thorough with me during my move out !!!
Says they have weekend hours, but no one is on duty. I recently moved out of the area and my family rented a small unit to store a few things we couldn't fit on the truck. We've been locked out of the complex and when I paid for the late fee and rent that we owed, I was finally able to enter only to find that they've padlocked our unit and are requiring that we see a manager. No one is here. We've called multiple times and multiple numbers with no response. I've driven 4 and half ours just to clean it out. I understand that there was a late payment, but if we couldn't get in because of that, then there's no reason to lock the unit itself.
Janine was awesome at the Summerville location today! Thank you!
Friendly and helpful staff.
Easy rental.
Monica gives excellent customer service, & it is a very clean & orderly place.
monica keeps this place in tip top shape! never have to worry about your belongings here!
Monica was very helpful and explained everything incredibly well. She gave incredible customer service and explained how everything worked and helped me set up the app. The area was very clean and organized. The unit I got was very nice and clean as well. I definitely recommend this place to everyone. Staff is amazing, area is clean and organized, customer service is top notch. I’m very happy with my visit!
Personas muy profesionales, una área muy limpia también. Les recomiendo muchísimo este lugar!! Janine atiende muy bien a las personas y te ayuda en todas las dudas y preguntas para darte un servicio estupendo!!
My storage was auctioned off, to having 25 minutes to come up w/ $651., wait for transfer, get to nearest public storage before the man who bought my unit. Whirlwind race. Janine couldn't have been more helpful and patient. We got it done
Very good service and very helpful
Genene was very helpful and explain the rental very thoroughly.
Janine was so friendly and accommodating!
Monica is the epitome of "customer service". She displayed total professionalism in explaining the process. Gave clear and concise assistance. Made the entire experience painless. Thank you Monica
Very helpful and great customer service. Got us set up in no time.