Public Storage Self-Storage Units at 875 Red River Road, Rock Hill, SC

My car was stolen out of this storage dec 20th .i will advise people not park here. the facility doesn't take accountability for anything. I would also to get orange storage insurance because if u don't have this you are renting storage at ur on risk. a week before my car got stolen the thieves broke in to another trailer.

Been at the cel river storage for a few months. I am not satisfied. The gates malfunction about every week and remain open for extended periods of time leaving the property unsecured. I’ve called in about them multiple times and was advised the gates are not working properly. If they don’t work properly, they should try another system that does. Also wonder if the camera system actually works.

I’ve had two units here. One had mice droppings in it and the roll up door was broken. I had to immediately pay movers twice to get my stuff out it. Public storage did nothing to help. My second unit is a 10x20 climate controlled. I’m paying $221 and getting my first price increase after 6 months bring total to $300. 10/10 do not recommend for long term storage unless wanna just keep getting hit with major price increases

Easy to rent and at a good price

Tom was awesome there was a mix up with my unit and he was able to resolve my issue and made my move in process smooth. We are truly grateful.

Easy and convenient set up. The units are clean and well maintained.

Jason is amazing!

Flo, my fellow Bostonian, took great care of me!

I just want to THANK FLO! She has been so amazing when it comes to customer service. She doesnt rush off the phone or make you feel like you're being rushed. She thoroughly answered all my questions, assisted me if I had any concerns. SO A BIG THANK YOU TO FLO 🤗🫶🏼👍🏼 YOU'RE THE BEST 🤗🙏🏼💪🏼 Sincerely, Crystal Cooper Long

Public Storage on Red River Rd in Rock Hill, SC, is where I encountered an exceptional associate named Flow. Flow truly stands out as AMAZING. My previous experiences with Public Storage hadn't been the greatest. Across three units and two different locations, I consistently found the customer service lacking. However, that changed recently at Red River in Rock Hill, thanks to Flow. She excels in communication, always being friendly and approachable. Flow ensures that I'm never overcharged for anything and is proactive in resolving any issues, even collaborating with management when necessary. If you're considering a storage unit at any Public Storage location in South Carolina, seek out whichever one Flow is at. Public Storage would be wise to retain her indefinitely.

Nothing has changed with the amazing service from Ms. Flo! I’ve used my storage for a year now, and every phone call is answered with a smile. Ms. Flo calls back in a timely manner when you leave a message, and she always go the extra mile with a smile

Flo is great

Very easy to deal with

Nice storage units with affordable pricing

So easy, clean, and secure.

Had to go to another facility to talk to a real person. People were so helpful with this old lady. Thank you so much for your patience.

Amanda was very kind to me, even though I was having a bad day. She even went above and beyond to see what she could do to best help our account. She is super sweet and I so much appreciate her patience and care.

Miranda’s been awesome! We had a logistical change that she was very thorough with even though she was in the middle of moving offices. She did great!

Miranda has been great to deal with! Very professional and made it easy when we needed to change to a different space in the facility…

Miranda was a GREAT HELP , i truly appreciate her effort to get me situated!! Thank you

Crystal is amazing! Great personality and an awesome people person!

Thanks to Crystal for being so helpful.

Crystal was such a nice person to do with. Talked to her for the first time when she was outside sweeping doors. She's doing a wonderful job cleaning up this facility. Highly recommend.

Crystal has been a wonderful help. Very much appreciated. Thank you.

Crystal is very nice informative and best of all funny

Crystal was very helpful today and the past couple weeks she is greatly appreciated

Crystal has been wonderful. She has been so nice. Highly recommend this facility. Thank you!

Crystal was extremely helpful when I made my payment. Thank you Crystal

Ms Crystal was very helpful while I made my payment. She made suggestions and offered advice. Very valuable employee in my opinion

Crystal is absolutely amazing. She is so knowledgeable about the units. She did an excellent job at explaining the sizes and dimensions of each unit. Also, I feel that Crystal goes above and beyond what her job duties are. She is patient and I just love her. Couldn’t ask for a better person. Kudos Crystal!!!!❤️❤️❤️

Thanks again for all your help Crystal! I look forward to renting another unit shortly.

Crystal has been such a big help and will definitely recommend her to others.

Crystal was so nice. She has a wonderful personality.

Crystal was super helpful to get our storage space rented. Great service!!

Excellent customer service!!! Crystal is a great person to work with!!!

crystal provided Customer Service Very friendly and polite Just Awesome!!!

Set up the unit , with no problem. Thanks crystal!!

ABSOLUTELY AMAZING SERVICE

Very clean and professional

Crystal and Erika were super helpful and made getting a unit very streamlined!

Crystal and Erika were wonderful to work with and made it easy to sign up!

Crystal is amazing. Ask for her.

Crystal is awesome. She has the best personality. She's a real ppl person. Highly recommend this facility.

Absolutely terrible business practice, forget trying to speak with a live person that can actually help. Would not recommend at all.

FYI I just wanted to let you know that the young lady Crystal is a amazing person she has a outstanding personality and a real people person ,I think all of your employees needs to train under her to see how she treats th people who rent units from public storage.

Crystal was great, very accommodating, door to storage spring broken, set up for repair quickly

Excellent speedy service

Great Customer service helpful staff highly recommended 👍

Amanda is a great manager and does a great job with the property and is great with all her customers

Great place!

Amanda was really great at helping me switch units due to mine having a malfunctioning door definitely would recommend people come in and check it out

Amanda was awesome she is a great person she should be made property manager of this location. She has always been there anytime she was scheduled and you don't ever have to wait on her to come to help you she is always there. If she is ever not in the office she is out front cleaning it up

Amanda was great and knowledgeable on all the discounts for boxes/merch for my moving day.

Just rented a unit here and really happy with the online rental experience, the ability to reach the property manager, and finding a space to meet my needs. My space was clean and ready for me when promised. Overall, I'm really pleased with everything related to move-in and the facility itself. Feels like I made a good choice with this location of Public Storage

Flo the manager from Ebenerzer location was great! She got me switched to perfect spot for camper storage!

Let me start by saying Amanda the property manager is awesome. She is friendly and very helpful and did everything she was allowed to do to try and help me out. Here comes the negative stuff. We wound up not needing the storage unit and called to see about a refund, we were directed to their customer service line, which was no help at all. Spoke with a lady who wanted to get into semantics of a reservation versus an account when she knew what we were discussing. I was informed they charge. $25 admin fee for refund/cancellations, no big deal. But, because I had a unit that I never used and never passed thru the gates they want additional funds to cover the "prorated" time as well. We rented the unit on 26 Sept and I called on the 5th as soon as I knew we wouldn't need it. I fully expected to pay a pro rate for the few days we held the unit but not $170 dollars. This place has the most abhorrent business practices and should be avoud d at all costs. Finad a local owned business or another storage company, this company is not going to help with anythin, except to help themselves to your wallet.

I went in with a request for my storage unit. I talked with Amanda there, she was very helpful and friendly. A really good experience in all.

Amanda and Jerrika are awesome.

I’m a disabled war veteran with a missing limb soon to be divorced and selling my house and had to store my goods at the facility in Fort Mill. Several times I came to close my account and move my property because I was moving out of state, but each time the facility elevator was out of service. Ultimate no one at the facility was helpful or compassionate. That was until Ms. Jerrika Foster finally heard my plea and understood and went over and beyond and solved my problem after calling me each week to ensure my property be removed and sold. Thank you 🙏🏿 for being so compassionate and human.

Jerrika was great! Great customer service! Took the time making sure everything was right! ❤️

Fantastic rental setup experience! Jerrika was super knowledgeable and friendly. Highly recommend using this facility.

Linda was great. She helped me with everything i needed and she was very professional

Just got setup with a space for my utility trailer with Jerrika. She was super helpful and answered all my questions. Flawless experience and great customer service.

Flow ,from Ebenezer Road,location called to introduce herself and to answer any questions I had.She was very professional and knowledgeable about the storage units.Look forward to meeting her.She did an awesome job..

Great property management, good communication and pleasure to talk with.

I just rented a storage from public storage online and want to see my storage a day before the move in date and didn’t have my access code so TALASIA went over and beyond to give me my access code a day before and also gave me the app to make it easier for me to pay my bill online and quick access into the gate.

Talasia was very nice and helpful 👍🏼

I called on 01/27/2022 to the Red River location and spoke with Talasia, who was extremely helpful. I was impressed by the fact that she was willing to check at other locations for the storage size I was seeking. She even mentioned what specials were available at that location and at another location which turned out to more convenient for me than the Red River location.