Called this location to discuss rental rates and availability and Antonio was able to address my concerns and made it a positive experience. Thank you Antonio!!
Kismet Mosley provided great customer service. Thank you for helping me obtain a storage. Look forward to working with you again.
They cancelled my reservation for no reason the morning before I showed up leaving me in a difficult situation. They then offered me the same unit for $50 more month and would not adjust. This appears to be a bait and switch operation. Be careful.
Steve was very kind helping me get a unit thank you steve
Leaky rooftops that damage stored items.No power to see in the dark. App is useless. Try to manage account and change cards. Moronic system still charges old expired card vs new one entered and saved....anywhere else would be a better choice. Rarely can staff be found onsite....not in a few months anyway. So after they attempted to charge the wrong card (updated 10/31)they send me a 24hr link to prevent late fees but they wait to send the text till 11/3 and the link is not valid. Like I said anywhere else. NOT WORTH THE HEADACHE
Steve was the best! So helpful and kind. Answered all my questions!
Antonio was awesome in helping me!!!
Leanne was so friendly and professional! Thank you!!
I've seen great improvements Since Amanda has become a regular here now. reconsidering moving out my stuff out now that someone that cares is here
Service was great! Michelle was wonderful help.
She's a great help.You can't find anyone better and she'should get away
New face. "michelle" ...get to know her!... Hilariously tuned; lol... big WALLET GUY💪 LOL... ENJOY YOUR DAY!
Michelle helped me out great customer service very informative and direct and helpful.thank you michelle!!!!
Great service. Great staff!
Michelle is great they gave me a good discount that I definitely needed 🔥🙏
Michelle the property manager is doing a great job. She helped me out with reminding me about my payment to stop my unit from going to auction.
Michelle was very helpful!
My experience was wonderful and Michelle was very helpful and explained everything so clear.
Ms.michelle is awesome she was very helpful very good customers
I would not recommend this store they all lie and their words can be misleading. They have no understanding.
The location and storage unit comes in handy..a little bit pricey but..Michelle is and was very friendly, even helpful with replacing a light bulb in the unit....thanks Michelle....
Well I am sitting outside the facility waiting and nobody is here. I am glad I waited the lady was very nice and helpful it didn't take her no time to get their. She was working at the other storage facility as well. Thank you for the friendly smile!!!
Michelle was super helpful and great to work with
Michelle was very helpful in assisting me with my move in. This is the best storage unit in town. The staff is amazing!
Best customer service and friendly
Very nice staff. Clean property.
Michelle is awesome!! Very friendly. She even called me when I had the wrong lock, so that I could secure my unit properly and showed me exactly what she was talking about. Thank you so much Michelle!!!!
I have very fast service when I was there. They was able to work with me on my payments as well
Michelle was great today thanks
Property very well maintained and the manager is very knowledgeable very helpful all the time
shannon is knowledgeable, always there to answer all my question and always so very nice. Highly recommended.
Shannon was amazing! I needed information and she took the time out of her day to assist myself and my dad. She’s amazing!
Shannon was such a pleasure to work with. Would recommend 100%
Shannon has gone above and beyond! She had been helpful in so many ways, beyond storage! She is a pleasure to speak to.
Amazing assistance from Ms. Shannon
Shannon is awesome I really appreciate her help
Shannon was so helpful when I got there.Thank you so much.I really recommend this place to my friends and family
I've rented from public storage for a few months now Shannon has always been knowledgeable friendly and knows exactly what she's doing optimum customer service you need
Fast informative and great customer service. Shannon has a great customer service attitude.
Shannon is crazy but awesome. She was fast and efficient. Highly recommend.
Shanon is amazing a hard worker and always there to help when you need more of her thank Shannon
Shannon was a great help and was very patient with helping me out!
Ms.Linda has been amazing from start to finish every step of the way.Each time we were there is always support and questions answered as needed.We are thankful we.chose.this location in our time of need.Keep up the great job L.R.
Shannon is a wonderful woman 👩 ❤ and a great help!
The service received by Shannon was top notch.
Shannon super helpful and quick.
Shannon was great and very friendly 👏🏽
Shannon is always happy. Makes me smile because of her customer service. Clean well maintained property. Recommended.
Shannon is always helpful full of energy and great
Clean place recommend
Shannon was a great help. Renting the unit went seamlessly and quickly.
Shannon is amazing clean facility and excellent customer service
Went to pay bill and Linda took my payment and was very nice and polite. Property was clean and neat
Shannon is so nice and highly helpful definitely recommend
Knowledgeable about units, exceptional overall service
Shannon is always nice and on point. I appreciate her and public storage.
Shannon n Linda are hard workers they know their stuff great place thanx guys
Shannon is always?working hard every time i see her. She always takes the time to make sure our unit is great and asks how we are. Great customer swrvice. Thank you Shannon.
Went in to get quotes on different sizes. Shannon the property manager was very kind and patient. She knew exactly what I needed with a couple questions. High quality service. Thank you Shannon keep up the great work.
Shannon is awesome n always helpful.great place. Go there
Very good experience renting several units here. The staff is super responsive to needs. Shannon made the vacating of one unit a very easy and painless process. I highly recommend this Public Storage location to those in need of storage services.
Mrs. Shannon was a big help. She stayed after hours to help me obtain a unit and she displayed wonderful customer service skills.
Shannon is very knowledgeable and friendly I say use this place 😀
Ms. Shannon gives exceptional customer service. Friendly and out going. Definitely recommended.
Great Service!! Shannon was more than very helpful. I would recommend this location to anyone!!
Shannon was extremely nice and helpful. Highly recommended
Miss Shannon is awesome she's very knowledgeable and does everything she can to help you
Ms. Shannon is always so nice and helpful. You need more like her.
Shannon returned my phone call very quickly, and also with a good attitude. I have been renting a storage unit for a few months now and I feel very safe and the location is very convienent for me since I am always at the airport.
Shannon was very helpful and knowledgeable today I came in not sure what I wanted or needed but she was able to figure it out and get me exactly what I needed that she's very high energy and she's something else but she's very nice great manager great customer service highly recommended come see Shannon at 5715 Dorchester Road
Shannon is a great-great person working with and she's excellent. She made me feel at home and I am very satisfied. She deserve a 5 star.
Ms. Shannon is great customer service representative and I appreciated doing business with public storage.
Shannon Was very helpful and kind place recomended
Ms. Shannon is such a great person. She definitely goes above & beyond. I can literally call her for just about anything, Public Storage is extremely lucky to have her.
Shannon was more than helpful! She assisted me through the process from start to finish. She’s a very kind and abled body employee for Public Storage. Truly and asset to your company.
Shannon was extremely helpful and went above and beyond what was needed. Best place around!
Shannon was helpful getting the unit together and very kind
Shannon helped me and my parents out with our storage and was nice polite amazing service overall
Shannon did a fantastic job great customer service
Shannon was very helpful, thorough,and polite
I really enjoy renting here. Very nice clean Ms. Shannon is awesome. She was very helpful got me exactly what I needed and when I needed it. I highly recommend using public storage on dorchester road.
Shannon is one of the most helpful and respected employees at the storage.. outstanding Thanks for your help
Verry goodlindavery jelpful
Shannon was working she is awesome and does a wonderful job great property highly recommended
Shannon was so sweet and helpful!
Moved from 1 unit to a smaller 1 and experience was less stressful than i ever thought it would be...Shannon was amazing and so helpful, Thank 😊
Ms. Shannon and MsStephanie were great. Great place. Highly recommended. Thank you ladies.
Manager Shannon very pleasant and helpful love her service and energy ❤️
Shanon did a wonderful job
Shannon was awesome and very knowledgeable thanks again.!!!!!
Ms Shannon was helpful and quick very nice great service
Just rented my first storage with Shanon at 5715 Dorchester and it was simply amazing. High energy. The experience with her made me get the unit even though it was more expensive than I thought.
Had an awesome experience speaking today with Shannon at this store.Went to checc on the prices and see how the place looked and she was extremely helpful. Great customer service.
This place has water problems, rat and roach infestation! The black boxes in between the units are rat traps that don't work! My entire unit was completely destroyed. I lost everything! A whole entire 3 bedroom home. LOST! Furniture, clothes, kitchen essentials, keepsakes! And they only give you up to $5000. Me and my family have to start from scratch! All I got was an, "I'm sorry but, it's a good thing you have insurance!" Never rent a unit from them! This is the Dorchester Road location. Ma. Shannon, however, was truly awesome! She went above and beyond for me. Thank you, Ms. Shannon!
I went by here the other day to see about renting a unit and Mrs. Linda in the office was very nice and the property was clean.
Linda always give good service
Excellent service and friendly staff, recommend this facility!
I feel comfortable storing my belongings at this place, especially with Ms. Linda’s behind the wheel. She made sure I had a very pleasant experience, and she also gave me some of the best customer service I’ve ever experienced.
Came into look at a unit and Linda was extremely helpful. Definitely helped in my consideration of storage.
I came in inquiring about getting a bigger storage unit and Leanne helped me by showing me the unit that was available and answered all my questions. She even helped me by checking to see if I would save any money to upgrade. Thanks a lot. Great customer service and easy to work with.
The unit is awful. I went to take my things out of storage and I had multiple item that had been chewed on, i found rat droppings, and my furniture had mold all over it. When I went to inform the employee, first thing she said is do I have insurance. No I dnt I understand the mold something easy to clea, but it's nothing Public storage can do for my items that were destroyed by rats. She then proceeded to say, I have to call Pest Control. Extremely unsatisfied, WILL NOT RECOMMEND TO ANYONE. NO RESPONSE NEEDED OR WANTED. JUST STRAIGHT FACTS!!!!!!!!!!
Spoke with Linda she was very polite and helpful when I went to the office.
Fully secured and clear property with property manager on site
Wonderful experience. Ms.Lauren went above and beyond to make our transition in moving the most comfortable yet. She was very informative about the area the site was very clean and we'll organized. I would recommend her and that site to everyone. Thank You again
Lovely and friendly very professional
Very Helpful looking for nice space for my mom and she was very nice😍😍
Lauren who is the property manager has great personality and wonderful customer service. Empathetic to the Covid- pandemic situations which made the moving less stressful! Great customer service and indeed likely to recommend this location beyond other sites.
great customer service and very friendly
Property was clean and property management was excellent. Highly recommend Ms. Lauren.