Public Storage Self-Storage Units at 1260 Bees Ferry Rd, Charleston, SC

Once was a decent place when privately owned. Now that Public Space owns it they cranked up the temps to 78 -82 for air-conditioned units. They have created conditions that is spread mold all across my unit and contents!

Great customer service.

I had storage space for a few years with the previous Pack Rat Self Storage owned property which was just shifted to Public Storage with no notice until I received a call on a Sunday with out an answer from the multiple call backs that Public Storage, the new management and ownership, locked me out because my autopay was cancelled due to the new ownership. They had no agreement and legal right to lock me out regardless since I was not aware or had a preexisting contract with Public Storage. I made the payment which took a unsuccessful chat that was disconnected without assistance and a call that finally got me to a person to pay my bill. The website would not allow me access to pay my account. I then created an account and then received the contract to sign. This is the worst customer service I have seen with any storage company before and I am very disappointed with the lack of successful comms pre lock out when I did not have an account with Public Storage and therefore believed the two texts last week as spam which happens everyday. If I had been out of the country, I may have lost all of my stuff without a legal contract with the new ownership. I am always on time unless there is an issue with their system historically, but had great comms with the previous company. Now, the property manager will not answer the phone on a business day. Please make sure you communicate and create a n account if you are an existing client or avoid this place all together if considering a new account.

STAY AWAY from this location. When Public bought my storage unit it turned off my gate codes. No one was reachable. I finally connected with a person on site and they told me sign the lease and it’ll work. I also asked if there would be someone on site the next week because I was moving out of the state and they also said yes. The code did not work and no one was on-site at noon on a weekday. I had asked friends to come help and we were stuck at the gate. When the manager finally showed up she gave me attitude and came in a car reeking of pot. This was a nightmare experience and I’ll never use Public storage again in my life and will recommend no one else does either.

I had a unit for 2 years. The rate stayed the same and my stuff stayed clean and dry.

The staff was very pleasant and everything was handled very professional.

I often report on places that are really bad, but Pack Rat was the opposite. I have been all over the US and have encountered everything you can think of. This storage place not only had very clean facilities, it had very personable and accommodating staff. Especially Sandy. And the price was low and locked in (no pun intended.) Storage facilities are everywhere. Why not choose the one that isn't going to disappoint you? Thats Pack Rat.

Great storage unit facility! Clean, reasonably priced and Sharon and Sandra are always a delight when making a payment in person!

At Pack Rat the prices are unbelievable & the storage units are clean/secure. Needed a storage unit in a hurry & it was super easy to get one online. I'm happy with Pack Rat👍🏾

Ms. Sharon Lindsey was so helpful and understanding!!

Great customer service. Good price. Place felt secure.